About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.
The Department
The Human Resource Department is responsible for providing effective HR policies, procedures, and people-friendly guidelines and support within Mercy Corps Jordan. This includes but is not limited to: Talent Acquisition & development; employee engagement coordination; country wide training & learning management; compensation & benefits administration; country wide performance management oversight; disciplinary & grievance handling; staff data management. The HR team supports the Jordan country office with staffing of approximately 200 team members.
The Position
Under the direct supervision of the HR Senior Officer, the Human Resource Assistant is responsible for supporting Mercy Corps’ programs in Jordan in close coordination with support departments and programs based in Amman. The position will support in various human resources functions, specifically in personnel, health insurance, and recruitment processes.
Essential Responsibilities
Recruitment and Onboarding:
• Responsible for scheduling interviews and technical tests for all positions according to the HR procedures
• Reviews applications, shortlisting, participates in the interview process and recommends final applicant
• Responsible for handing out the onboarding booklet and documents to MCJ new staff members and ensuring the process is entirely completed and smooth
• Responsible for conducting the HR orientation to new national team members.
Administrative:
• Filing and reviewing all staff’s personnel files upon arrival
• Responsible for following up on timesheet submission of all national team members
• Responsible for sending out beginning vacation and sick leave balances to all staff in the beginning of every month
• Responsible for issuing official embassy and bank letters
• Responsible for following up on Personnel Action Forms, including signatures from head of department/programs
• Update the Health Insurance tracker and dispense health insurance cards and forms when needed.
• Complete filing of any health-insurance related documents, monthly personnel changes, etc.
• Ensure all personnel files are organized and all necessary documents are included in each file
• Perform any other duties assigned by the Supervisor
SAFEGAURDING RESPONSIBILITIES
• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options
Supervisory Responsibility
None
Accountability
Reports Directly To: Senior Human Resources Officer
Works Directly With: HR Team, Finance, Procurement, Logistics, Program Team.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
This position requires skill in provision of human resource and administration, excellent verbal and written communication skills in both Arabic and English, ability to multitask and prioritize work efficiently, with a close attention to details and ability to follow agency and donor procedures while meeting deadlines. The position requires a person who is adaptable and able to work under difficult or stressful conditions. Credentials and relevant experience required for the position are as follows:
• University Degree in management, administration or related fields.
• A candidate with a minimum of one year of experience in HR field, iNGO is a plus.
• Strong multi-tasking, organizational, prioritization skills are necessary.
• Accuracy and attention to details are necessary.
• Proficiency in written and spoken English and Arabic.
• Proficiency in Microsoft Office applications including Excel and Word.
Success Factors
• Excellent communication and coordination skills, with strong personality.
• Excellent planning and administration skills.
• Initiative, self-reliant and cooperative.
• Excellent time and organizational management skills.
• Excellent ability to work under pressure and carry out multiple tasks.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).
الصون و الأخلاق
ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).
RECRUITMENT SCAMS & FRAUD WARNING
Mercy Corps has become aware of scams involving false job offers. Please be advised:
Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ([اضغط هنا لمشاهدة البريد اﻹلكتروني])