The Customer Service Representative must answer all inbound/outbound calls and non-voice channels
(Chat, Emails, Tickets, and Social Media) and respond to customer queries through phone and non-voice channels. The candidate must know the products and services of the organization where the Customer Service Representative is currently employed.
 

General Skills:

- Excellent command of the following languages :

1. French
2. Italian
3. German
4. Spanish
5. Turkish
6. Chinese
7. Dutch
8. Polish
9. Russian
10. English

- Located in Amman / Irbid
- Excellent typing and writing skills
- Excellent communication skills
- Very good writing and typing skills
- Educational degree Diploma / Bachelor as a minimum.
- Full availability for all shifts (Morning, Evening, and Night)
- Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
- Customer Service oriented
- Call Center experience is a huge plus

Main Job Tasks and Responsibilities:
 

- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
- Manage and resolve customer complaints
- Identify and overcome objections
- Able to handle calls or none voice channels in a pressure environment
- Should be capable of handling issues and complaints while providing solutions to the customers
- Should be fully aware of information related to the product or services of the organization
- Display Time flexibility towards shifts as per work floor requirements