About UWallet :

UWallet is a leading mobile payments service provider established back in 2014 with extensive background in mobile payments technologies, and a clear vision toward leading the Jordanian e-wallet services under the control and supervision of the Central Bank of Jordan.

UWallet is standing for a robust consortium of diversified partnerships of banking institutes, mobile network operator, and Payment Service Provider resulting to an integrated collaborative ecosystem furnished to serve our clients with the best and most convenient services. UWallet is the brand of e-wallet service that can be easily activated on mobile devices, offering our clients a wide spectrum of convenient secure ways to execute local and international monetary transactions in few seconds, anytime, and anywhere.

Job Brief:

Responsible for GSM, tracking and connectivity retention and/ or acquire new corporate accounts, in order to retain and expand the portfolio, reduce the churn and maintain the relationship needed to ensure target goals are met and guarantee customer satisfaction.

Key Responsibilities

• Provide the customers with high-level service (GSM, Tracking and connectivity) and follow up with other departments to maintain the level of service.
• Grow the portfolio by achieving monthly sales target, through  various communication channels such as phone calls and field visits.
• Retain current customers and maintain long-term relationships by  ensuring  customers’ satisfaction through various communication channels such as phone calls and field visits.
• Manage relationships with the customers during the customers’ journey map through sales reporting system.
• Achieve new sales target through various communication channels such as phone calls and field visits.
• perform other related duties as assigned by the direct manager.

Tools & Systems:

• Oracle system.
• CRM.
• Sales Force System.

Key Competencies