Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints

Answer all incoming calls and address the caller’s problems in a timely manner

Re-direct calls as appropriate and take adequate messages when required

Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers

Regularly follow up on customers' files and call them back in the event of emergencies

Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues

Collect customer information and enter related information in various company software products

Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees.

Skills

1. Communication Skills:

· Strong reading, writing and speaking communication skills in both German and English Language

· Able to handle full conversations in English

2. Personal Skills:

· Ability to multi-task

· Has positive attitude

· Ability to deal effectively and patiently with others

· Customer service oriented

· Problem analysis and solving skills

· Has a high stress tolerance level

3. Technical Skills:

· Sound knowledge of basic computer tools (e.g. Office suite, Internet, e-mail)