Job Description

Roles & Responsibilities

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Taking telephone, e-mail and fax reservations enquiries. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints. Acquire comprehensive knowledge of the Hotel and the company and keep updated with seasonal changes and new information. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems and high-speed Internet system. Responsible for non-phone communication and reservation duties, including processing new bookings, updating and organizing existing reservations, and responding to inquiries received through the reservations email inbox. Answers general reservations emails, retrieve and distribute mail and process brochure requests. Accepts and delivers wake-up calls and messages in a timely manner. Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.

Desired Candidate Profile

Bachelor Degree / Diploma degree or equivalent experience. A minimum of 1 year of experience in same field. Excellent verbal communication skills in both Arabic and English Languages. Customer service experience. Strong sales skills.