About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.

About the role

Outlet Manager is responsible for overseeing the daily operations, inventory, sales, mentoring the team members, delivering the ultimate food and beverage experience to guests and maintaining service quality and consistency for the venue (In-Room Dining (IRD) and All Day Dining).

What you will do

• Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.
• Control labor cost and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control.
• Supervise the venue service procedures, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Observe physical condition of facilities and equipment in the venue and make recommendations for corrections and improvements as needed.
• Provide knowledge of wine and spirits and ensure quality of all food or beverage items, ingredients, and preparation methods, in an elegantly appointed environment dedicated to an attentive and distinctive experience.
• Work closely with the Assistant Director of Food and Beverage, Director of Food & Beverage and Executive Chef to design effective food menu, beverage menu and amenity options while ensuring excellent product quality at a well-placed price.
• Oversee the planning, execution, and continuous improvement of the In Room Dining (IRD) amenity program to enhance the guest experience.
• Ensure all amenities presented with the highest standards of creativity, elegance, and consistency in room placement.
• Attend regular operational meetings to ensure effective coordination and cooperation with hotel departments.
• Participate in regular team meetings and ongoing training programs to ensure service excellence.
• Conduct daily briefing and regular departmental meetings to keep employees updated on operation, informed of hotel policies and changes as well as ways to increase sales and service.
• Work professionally and cooperatively with colleagues and supervisors, maintaining a positive and respectful team atmosphere.
• Adhere to the company policies, grooming standards, and performance expectations.
• Ensure compliance with Four Seasons' Category One and Two Work Rules and Standards of Conduct (EmPact).

What you bring

• High school / diploma degree or equivalent experience.
• A minimum of 5 years of experience in restaurant management or similar roles.
• Excellent verbal communication skills in both Arabic and English languages.
• Financial acumen.
• Attention to details.
• Ability to resolve issues and handle service recovery effectively.
• Strong interpersonal, communication, and motivational skills to lead diverse teams.
• Must be able to work all shifts including AMs, PMs, weekends, and holidays.

What we offer:

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee travel program (after completing six months with the company, you are eligible for complimentary nights in Four Seasons properties worldwide).
• Many other perks provided by the company.

Schedule & hours:

Full time job.
Scheduled days and times may vary based on need.
Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.