About Lucidya<\/h4>\n

Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n

This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n

About the Role<\/h4>\n

The Project \/ Delivery Manager owns one critical question:<\/p>\n

\"How do we execute what we promised?\"<\/strong><\/p>\n

You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n

You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n

Key Responsibilities<\/h4>\n

\n
1. Scoping & Handover from Solution Consultant<\/strong>\n

   You step in once a pilot or project is conceptually approved.<\/p>\n

   Formal Handover<\/strong><\/p>\n

   Receive full delivery context, including:<\/p>\n

   \n
   • Discovery findings<\/li>\n
   • Workflow maps and agent logic<\/li>\n
   • Success criteria and KPIs<\/li>\n
   • Pilot narrative and client expectations<\/li>\n <\/ul>\n

     Clarify:<\/p>\n

     \n
     • Scope, constraints, dependencies, and assumptions<\/li>\n
     • Technical and operational boundaries<\/li>\n <\/ul>\n

       Scope Confirmation<\/strong><\/p>\n

       Translate high-level workflows into clear delivery components:<\/p>\n

       \n
       • AI Agent versions (v0, v1, v2\u2026)<\/li>\n
       • Integrations, channels, and data sources<\/li>\n
       • Dashboards, reporting, and monitoring<\/li>\n
       • Training, enablement, and documentation<\/li>\n <\/ul>\n

         Align internally and with the client on:<\/p>\n

         \n
         • What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n
         • Detailed Planning & Backlog Management<\/strong>\n

           This is where ideas become execution.<\/p>\n

           You own:<\/p>\n

           \n
           • Building the delivery plan and timeline:<\/strong><\/li>\n
             \n
             • Milestones, sprints, and go-live checkpoints<\/li>\n
             • Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n
             • Creating and maintaining the delivery backlog:<\/strong><\/li>\n
               \n
               • Break down deliverables into tasks and subtasks<\/li>\n
               • Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n
               • Keeping tools accurate and trusted:<\/strong><\/li>\n
                 \n
                 • Trello \/ Jira \/ Notion as the single source of truth<\/li>\n
                 • Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n
                 • Coordination & Day-to-Day Execution<\/strong>\n

                   You are the operational heartbeat of each pilot or project.<\/p>\n

                   Responsibilities include:<\/p>\n

                   \n
                   • Running regular execution cadences:<\/li>\n
                     \n
                     • Standups and check-ins<\/li>\n
                     • Progress reviews and decision syncs<\/li>\n <\/ul>\n
                     • Ensuring tight collaboration between:<\/li>\n
                       \n
                       • Solution Consultants (business & workflows)<\/li>\n
                       • Engineering and AI teams (implementation)<\/li>\n
                       • Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n
                       • Driving execution discipline:<\/li>\n
                         \n
                         • Clear meeting notes<\/li>\n
                         • Action items with owners and deadlines<\/li>\n
                         • Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n
                         • Risk, Change & Stakeholder Management<\/strong>\n

                           AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n

                           You will:<\/p>\n

                           \n
                           • Maintain a risk & issues log covering:<\/li>\n
                             \n
                             • Technical risks (data access, integrations, latency, environments)<\/li>\n
                             • Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n
                             • Manage change transparently:<\/li>\n
                               \n
                               • Assess impact on scope, timelines, and delivery<\/li>\n
                               • Align with stakeholders before execution<\/li>\n <\/ul>\n
                               • Provide clear, consistent communication:<\/li>\n
                                 \n
                                 • Status updates<\/li>\n
                                 • Escalations when needed<\/li>\n
                                 • Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n
                                 • UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n

                                   Plan and coordinate:<\/p>\n

                                   \n
                                   • UAT cycles and acceptance criteria<\/li>\n
                                   • Go-live readiness and rollout plans<\/li>\n <\/ul>\n

                                     Ensure smooth transition:<\/p>\n

                                     \n
                                     • Monitor early performance and issues<\/li>\n
                                     • Coordinate fixes and optimizations<\/li>\n <\/ul>\n

                                       Own final handover:<\/p>\n

                                       \n
                                       • Documentation<\/li>\n
                                       • Support transition<\/li>\n
                                       • Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n

                                         Requirements<\/h4>\n

                                         \n
                                         • 5-8 years in:\n
                                           \n
                                           • SaaS implementation<\/li>\n
                                           • Technical project management<\/li>\n
                                           • Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n
                                           • 3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n
                                           • Proven experience with:\n
                                             \n
                                             • Integrations, APIs, and data-driven workflows<\/li>\n
                                             • Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n
                                             • Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n

                                               Must-Have Skills<\/h4>\n

                                               \n
                                               • Project & Delivery Excellence<\/strong>\n
                                                 \n
                                                 • Strong command of:\n
                                                   \n
                                                   • Scoping, timelines, milestones<\/li>\n
                                                   • RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n
                                                   • Confident running:\n
                                                     \n
                                                     • Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n
                                                     • Technical Literacy (Non-Coding)<\/strong>\n
                                                       \n
                                                       • Comfortable with:\n
                                                         \n
                                                         • API-based integrations and webhooks<\/li>\n
                                                         • Data flows between systems<\/li>\n <\/ul>\n <\/li>\n
                                                         • Able to:\n
                                                           \n
                                                           • Read basic API documentation and JSON payloads<\/li>\n
                                                           • Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n
                                                           • Solid conceptual understanding of:\n
                                                             \n
                                                             • SaaS platforms<\/li>\n
                                                             • LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n
                                                             • Stakeholder Management & Communication<\/strong>\n
                                                               \n
                                                               • Can confidently manage:\n
                                                                 \n
                                                                 • CX leadership<\/li>\n
                                                                 • IT and engineering teams<\/li>\n
                                                                 • Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n
                                                                 • Produces:\n
                                                                   \n
                                                                   • Clear documentation<\/li>\n
                                                                   • Actionable recaps<\/li>\n
                                                                   • Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n
                                                                   • Execution Mindset<\/strong>\n
                                                                     \n
                                                                     • Turns ideas into:\n
                                                                       \n
                                                                       • Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n
                                                                       • Keeps delivery tools always current and reliable<\/li>\n
                                                                       • Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n
                                                                       • AI Project Awareness<\/strong>\n
                                                                         \n
                                                                         • Comfortable with:\n
                                                                           \n
                                                                           • Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n
                                                                           • Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n
                                                                           • Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n

                                                                             Why Join Lucidya\u2019s AI Agents Team<\/h4>\n

                                                                             \n
                                                                             • Work at the intersection of AI, CX, and enterprise delivery<\/li>\n
                                                                             • Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n
                                                                             • Partner with strong product, AI, and engineering teams<\/li>\n
                                                                             • Own delivery end-to-end - not just coordination<\/li>\n
                                                                             • Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n

                                                                               Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p>

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