Description

About Open
Open.cx is the unified AI customer support platform automating 70%+ of interactions for enterprises like MoneyGram and Mollie. Backed by Y Combinator, X by Unifonic, and Shorooq Partners, we recently raised $7M+ to scale our operations across MENA and globally. We are moving from a startup phase to a high-growth scale-up, and we need a financial architect to build the foundation for that growth.

Your mandate

• Work horizontally across marketing, sales, solutions, and post-sales
• Understand how GTM work actually gets done today
• Design and ship internal tools, automations, systems, and micro-products that 10× the output of the GTM team
• Use AI, workflow design, and lightweight tooling to turn messy, high-volume information into clean, repeatable, measurable motion

If you’re successful, you’ll materially influence Open’s growth trajectory and play a central role in how we scale our GTM function.

What you’ll do

Our GTM team generates an enormous amount of raw signal — executive conversations, CPO initiatives, Gong calls, product content, ROI models, and live deal insights. Today, we only capture a fraction of that value.

Your first major mission is to turn that raw GTM noise into a structured, compounding system that points to areas each person needs to focus on, that day, and makes marketing, sales, and solutions smarter with every interaction.

Over time, you’ll expand your scope across

• Events and webinars
• Account-based motions
• Paid/owned channels
• Product marketing
• Partnerships
• Sales playbook automation
• Pipeline diagnostics and forecasting workflows

Your focus: ensure every GTM contributor operates at their highest possible level.

Examples of what you’ll own

• Full lifecycle ownership of internal “products”
  From discovery → spec → build → rollout → adoption → iteration.
  You’ll talk to internal users (AEs, SDRs, AMs, Marketing), look at usage data, and continually refine.
• Building internal tools, automations, and micro-products

Using no-code / low-code / light code tools (Zapier, Make, N8n, Notion, Airtable, Supabase, Retool, Webflow, scripts, AI agents), you will ship systems that:

• Convert a single webinar or CIO interview into dozens of multichannel GTM assets
• Turn Gong calls into structured insights aligned to CPO initiatives, leakage categories, or ROI drivers
• Make it trivial to spin up repeatable ABM sequences, playbooks, and executive outreach
• Auto-surface account intel, usage signals, and deal blockers to AEs in real time
• Build Open’s GTM “intelligence layer”

Design systems that ingest

• Customer conversations
• PA/340B/Appeals workflow insights
• Content and messaging
• Campaign performance
• Pipeline and forecast signals
• Competitive notes and turn them into a searchable, reusable, action-driving knowledge graph for the GTM org.

Run experiments that move real numbers

Prototype, instrument, and measure experiments that improve:

• Top-of-funnel reach
• Personalization and segmentation
• Speed to lead
• Conversion by stage
• Rep productivity cycle time

You’ll define success and be accountable to real metrics.

What makes us excited about you

• You’re a first principles thinker who loves to build.
• You see chaos — tools, workflows, spreadsheets, disconnected signals — and your brain instantly starts drawing boxes and arrows.
• You’re obsessed with new tools and frontier tech.
• You experiment with AI agents, workflows, micro-apps, and integrations because you're curious, not because someone asked you to.
• You’re fluent in data and comfortable being scrappy.
  Pulling from Salesforce, Gong, Notion, analytics tools, spreadsheets, and content repositories doesn’t intimidate you. You can shape raw data into something people actually use.
• You care about outcomes, not output.
  You want to move charts and real numbers — lead flow, conversion, cycle time, rep velocity, pipeline coverage. You’re comfortable designing the metric and proving impact.
• You’re a cross-functional glue.
  You can sit with an SDR, an AE, an Account Manager, and a CPO-level exec and translate their needs into tools that make them say, “Oh wow, this changes my job.”
• You’re creative and unafraid to be wrong.
  You generate ideas constantly, test them quickly, and iterate without ego.