Job description

About the Role:
We are seeking a highly experienced and strategic Logistics & Forwarding Manager to lead our forwarding operations. This role is pivotal in driving efficiency, profitability, and growth. The ideal candidate will possess deep expertise in multi-modal transportation and a robust network within the Jordanian market and the wider international logistics community.

You will not only oversee the operational execution of shipments but will also play a critical commercial rolepartnering closely with the sales department to secure business and leveraging your negotiation skills to secure the best transporter deals and competitive rates from providers.

Key Responsibilities:

Pricing & Procurement by ensuring:

• All sales requests are attended to, and freight rates are obtained and negotiated from the most suitable agents, shipping lines, and carriers are contacted for competitive rates.
  
• The best logistics and transport providers are secured to optimize cost at the needed service levels.
  
• The profitability of offers and that the pricing aligns with market trends and company financial goals.
  

Operational Excellence (Multi-Modal)

• Oversee end-to-end forwarding operations across Land (In-land & Out-land), Airfreight (Import & Export), and Ocean Freight (Import & Export).
  
• Manage the entire shipping lifecycle including booking, documentation, and cargo tracking to ensure adherence to timelines.
  
• Develop and implement operational policies to enhance efficiency, quality, and service delivery.
  

Relationship Management (Internal & External)

• Internal: Collaborate closely with the Sales department to support business development. 
  
• External: Leverage and expand strong relationships with international networks, international/local agents, and shipping lines in Jordan.
  
• Maintain excellent rapport with clients, ensuring swift resolution of requests, complaints, and problems.
  

Compliance, Documentation, & Financial Control

• Ensure strict compliance with international and local shipping regulations, including customs requirements and trade agreements.
  
• Oversee the preparation and verification of essential shipping documents (Bills of Lading, Commercial Invoices, Certificates of Origin).
  
• Manage the departmental budget, monitor operational costs, and identify cost-reduction opportunities.
  
• Prepare and analyze performance reports (revenue, costs, efficiency metrics) and manage risk mitigation strategies, including insurance and claims handling.
  

Qualifications & Experience:

• Experience: Minimum of 10-12 years of progressive experience in freight forwarding, specifically managing Land, Air, and Ocean operations (Import & Export).
  
• Industry Knowledge: Strong knowledge of the local Jordanian logistics market, including key shipping lines, customs regulations, and local agents.
  
• Network: Established relationships with international networks and local service providers is essential.
  
• Leadership: Proven experience leading and developing a team.
  
• Negotiation: Strong commercial acumen with a proven track record of negotiating the best rates and terms with transporters, carriers, and agents.
  
• Commercial Mindset: Ability to work cross-functionally with Sales and Marketing to support revenue growth.
  

Key Competencies:

• Strategic Planning & Analytical Thinking.
  
• Strong Communication & Interpersonal Skills.
  
• Problem-Solving & Crisis Management.
  
• Financial & Budgetary Management.
  
• Customer-Centric Approach.
  
• Excellent Follow-up Skills.
  

What We Offer:

• Competitive salary package.
  
• Leadership opportunity in a dynamic environment.
  

• The chance to manage a diverse and complex supply chain network