For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

• Build and maintain supplier/retailer relationships in order to build a strong working relationship
• Cascade targets to sales team leads
• Handle and respond to existing products queries from clients quickly, effectively and accurately
• Provide customers with the appropriate selection, sampling of products in response to their inquiries and provide quotations accordingly
• Anticipate the clients’ needs and provide appropriate solutions to meet these needs
• Facilitate prospecting of new clients to identify and develop new accounts
• Introduce the company’s profile and communicate the selection of products available
• Support in increasing the sales and following up on orders, stock and deliveries
• Oversee collection of receivables in timely fashion
• Provide market feedback to the commercial team regarding movement of goods / brands
• Coordinate with the marketing team on the budget requirements and limits
• Coordinate with sales team to ensure quality and accuracy of merchandising
• Keep abreast of the market conditions and trends in the field pertinent to brands / products
• Support the team with new product launch strategy and information
• Liaise with rewards and people partner to design updated commission schemes
• Participate in relevant projects and community activities as and when needed
• Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
• Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance

What you’ll need to succeed

• Minimum 8 years of relevant experience within the realm of luxury fashion brands
• Proficiency in English with fluency in Arabic
• Strong leadership capabilities
• An intuitive ability to anticipate and address customer needs
• Proactive monitoring of industry trends and competition to uphold optimal customer satisfaction levels
• Willingness to adapt work methods for enhanced performance

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in your application process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.