Responsible for all guests and colleagues within their line of sight, which includes the car park Patrol their designated area only Be alert for fire hazards and unsafe work practices and unsafe conditions Be able to act according to all Emergency Response Plans Maintain good public relations with guests Report for duty at least 15 minutes prior to shift starting time Be present at all daily briefings and de-briefings Know the position and name of every Security Officer on shift Maintain follow up action to ensure adherence to schedules and work standards Be alert for any unusual occurrences and take appropriate action Primarily responsible for safeguarding property, employees and patrons of the hotel Make detailed reports of all occurrences/incidents during your tour of duty. Fill in all incident/accident/end of shift reports without fail after every shift Attend to all other relevant paperwork as needed When reporting for or finishing duty, Security Officers will notify the Director or Assistant Director of Security When assigned for a particular job or function, Security Officers will be guided by job descriptions Security Officers will not discuss/ divulge department details/ information to any other colleagues/outsider/ media failing which defaulter s services will be subject to Progressive Corrective Action up to and including dismissal. Security Officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont s policies and procedures.

Desired Candidate Profile

Good written and spoken communication skills. Excellent organizational and time management skills. Good interpersonal skills with ability to communicate with guests and all levels of colleagues. Good presentation and influencing skills. Accuracy and attention to details. Self-motivated and energetic. Flexible and able to embrace and respond to changes effectively.