JOB PURPOSE:

Providing high-level administrative support to the CEO by managing internal and external communication, maintaining schedules and appointments, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

KPIS:

1. Clarity and promptness of communication

2. Management and maintenance of CEO schedule.

3. Effectiveness of following up and documentation of correspondences/ emails, messages requests related to CEO.

4. Accuracy and effectiveness of report preparation/ updates.

5. Customer/ employee satisfaction.

6. Compliance to policies, regulations, and instructions

7. Cleanliness and tidiness of the CEO’s and COO’s offices.

TECHNICAL DUTIES:

1. Welcoming visitors of the CEO and treat them with high professionalism and courtesy.

2. Politely and professionally accepting and transmitting calls for the CEO, whether they are from clients, agents, or customers.

3. Planning and organizing the Top Management and colleagues' meetings and business trips.

4. Managing the daily operational incoming visits (internal employees/ external visitors) and arrange all internal paperwork and books for signature.

5. Planning and arranging for trips of the CEO including all related arrangements like tickets, hotel, airport pick up, visas, meetings, and so forth and file all correspondences.

6. Arranging for business lunch meetings and other related activities as requested by the CEO.

7. Effectively organizing CEO’s desktop, correspondences, notes, and materials.

8. Receiving, following up, and documenting all incoming correspondences and forward them to the concerned departments.

9. Writing minutes of meetings for the Top Management and their delegates, and timely communicate that to all members.

10. Managing CEO’s email and ensure that all responses are made as per CEO instructions.

11. Maintaining office services by organizing office operations and procedures for TAJ Al SAFA

12. Reviewing and analyzing special reports; summarizing information; identifying trends and keep management up to date.

13. Ensuring confidentiality of CEO’s information and communication.

GENERAL ADMINISTRATIVE DUTIES:

1. Communicating with new visitors and employees

2. Following the code of conduct for the Taj Al-Safa company

3. complying and understanding TAJ AL SAFA regulations and legislation

Skills

ABILITIES:

1. Communication and Interpersonal Skills, Negotiation and Communication
2. Organizational Skills
3. Leadership and Supervision Abilities
4. Accuracy and Details Oriented
5. Time Management/Following up.
6. Flexibility and Adaptability
7. Problem Solving & Computer Skills
8. Computer Skills
9. Professional knowledge in administration Systems
10. Professional Knowledge in Customer Service
11. Basic Knowledge in Jordanian Laws and Legislations
12. Basic Knowledge in Financial Management: Budgeting and Planning
13. Basic Knowledge in Human Resources Management
14. Basic Knowledge in Project Management