Job Description
American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success.
Job Overview: The Travel Assistance (TA) is responsible for the efficient allocation of emails, issuance of tickets, hotel bookings, and car rentals for our clients. The TA plays a key role in assisting Travel Account Managers (TAMs) by managing various administrative tasks, coordinating with hotel partners, and ensuring seamless travel arrangements. Proficiency with Sabre (GDS) and knowledge of hotel reservation handlings are essential
Key Responsibilities:
Distribute incoming emails to the appropriate TAMs for further action.
- Ticket Issuance, Hotel Booking, and Rent A Car:
Once customer confirms, assist TAMs by issuing tickets, booking hotels, and arranging car rentals.
Forward confirmations to the respective TAMs.
Utilize GDS for booking and ticketing processes.
Assist with NDC, other OTA bookings and ticket issuances/reissuances.
- Coordination with Hotel Partners and Suppliers:
Liaise with hotels and suppliers based on TAM instructions.
Check availability of connecting rooms and other specific requirements.
Follow up on requests and confirmations with hotel partners.
- Ticket Reporting and POS Charges:
Report daily sale documents for both internal teams.
Manage Point of Sale (POS) collections and ensure accurate record keeping.
- Handovers and Follow Ups:
Assist TAMs with handovers and follow-up actions as assigned.
Ensure timely and accurate follow-ups on all pending tasks.
Follow up with the refund team on requests initiated by TAMs.
Ensure refund processes are completed promptly and accurately.