Job Description

Roles & Responsibilities

Assist guests with all inquiries, both hotel and non-hotel related

Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known

Maintain good relationship with Airport Concierge

Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel s operating standards

Consult Log Book for information/requests left by outgoing shift

Manage incoming guest mail, messages, facsimiles and special deliveries

Manage all transportation requests

Manage outgoing guest mail, courier services and parcel postage as requested by guests

Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

Receive telephone calls and take messages for guests who are out

Desired Candidate Profile

Good English language verbal communication skills

Ability to work cohesively with co-workers and managers as part of a team

Ability to be attentive to guest needs, remaining calm and courteous at all times

Ability to promote positive relations with hotel residents and patrons

Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment