وظائف للهنود في الأردن

<br>Job Application Form Custom Text <strong>- Personal Details (Mandatory)</strong> <p> </p> First Name * Father Name * Grand Father * Last Name * Date of Birth * <i> </i> Nationality * Jordan Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cura ao Cyprus Czech Republic C te d'Ivoire Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea North Macedonia Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Romania Russian Federation Rwanda R union Saint Barth l my Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Svalbard and Jan Mayen Sweden Switzerland Syria S o Tom and Pr ncipe Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkmenistan Turks and Caicos Islands Tuvalu T rkiye USA Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (USA) Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe land Islands National Identification Number * Country * Select Country... Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cura ao Cyprus Czech Republic C te d'Ivoire Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea North Macedonia Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Romania Russian Federation Rwanda R union Saint Barth l my Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Svalbard and Jan Mayen Sweden Switzerland Syria S o Tom and Pr ncipe Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkmenistan Turks and Caicos Islands Tuvalu T rkiye USA Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (USA) Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe land Islands City / State * Select State / City... Town / Street Name * Gender * Male Female Marital Status * Single Married Divorced Custom Text&nbsp;<p><strong>Desired Candidate Profile</strong></p><strong>- Personal Details (Mandatory)</strong> <p> </p> First Name * Father Name * Grand Father * Last Name * Date of Birth * <i> </i> Nationality * Jordan Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cura ao Cyprus Czech Republic C te d'Ivoire Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea North Macedonia Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Romania Russian Federation Rwanda R union Saint Barth l my Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Svalbard and Jan Mayen Sweden Switzerland Syria S o Tom and Pr ncipe Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkmenistan Turks and Caicos Islands Tuvalu T rkiye USA Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (USA) Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe land Islands National Identification Number * Country * Select Country... Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cura ao Cyprus Czech Republic C te d'Ivoire Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea North Macedonia Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Romania Russian Federation Rwanda R union Saint Barth l my Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Svalbard and Jan Mayen Sweden Switzerland Syria S o Tom and Pr ncipe Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkmenistan Turks and Caicos Islands Tuvalu T rkiye USA Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (USA) Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe land Islands City / State * Select State / City... Town / Street Name * Gender * Male Female Marital Status * Single Married Divorced <strong>- Education Details (Mandatory)</strong> Degree * Bachelor's diploma Master's High School Diploma Other Year of graduation 2030 Major * <strong>- Languages (Mandatory) <br> </strong> Language 1 (Required) * English Level * Basic Intermediate Fluent Language 2 (Required) * Level * Basic Intermediate Fluent Language 3 (Optional) French German Spanish Italian Turkish Russian Chinese Hindi Urdu Other Language 3 level Basic Intermediate Fluent

<ul><li>Receive deliveries from approved contractors and suppliers</li><li>Check delivered items against purchase orders and delivery documentation</li><li>Verify quantities, specifications, condition, quality and expiry dates</li><li>Report shortages, discrepancies, damaged items or incorrect deliveries</li><li>Ensure that delivery documents are properly signed, recorded and filed</li><li>Label, categorise and store all received items correctly</li><li>Maintain accurate stock records within the inventory-management system</li><li>Record all stock received, transferred, returned and issued</li><li>Issue supplies to authorised departments against approved requisitions</li><li>Maintain accurate records of stock issued to each department</li><li>Monitor stock levels and report low-stock or excess-stock situations</li><li>Assist with regular stocktakes, cycle counts and inventory reconciliations</li><li>Investigate and report stock discrepancies, damage, loss or expiry</li><li>Follow FIFO and FEFO stock-rotation procedures</li><li>Monitor expiry dates and identify slow-moving or obsolete stock</li><li>Store food, chemicals and other controlled products in the appropriate designated areas</li><li>Maintain correct storage temperatures where applicable</li><li>Keep storerooms clean, organised, secure and free from hazards</li><li>Protect luxury, imported, fragile and high-value items</li><li>Restrict storeroom access to authorised personnel</li><li>Respond promptly to approved and urgent departmental requests</li><li>Coordinate professionally with Purchasing, Accounts and estate departments</li><li>Follow all purchasing, approval and stock-issuing procedures</li><li>Assist with the safe movement, loading and unloading of supplies</li><li>Comply with health, safety, food-hygiene and manual-handling requirements</li><li>Maintain discretion and confidentiality concerning estate operations and purchases</li><li>Perform other reasonable storekeeping duties as directed by management</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Secondary school education or equivalent</li><li>Certificate in Warehousing, Inventory Management, Logistics or Supply Chain advantageous</li><li>Food Safety and Hygiene certification highly regarded</li><li>Manual-handling or workplace safety training advantageous</li><li>Forklift or relevant equipment licence beneficial where required</li><li>Good spoken and written English — mandatory</li><li>Hindi or another Indian language advantageous</li><li>Basic computer and data-entry skills</li><li>Physically capable of lifting, carrying and moving stock safely</li><li>Available to relocate to Amman, Jordan</li><li>Minimum three years' experience in stores, warehousing or inventory control</li><li>Previous experience in a five-star hotel, luxury property, hospital, large institution or private estate preferred</li><li>Experience receiving deliveries and verifying quantities, quality and documentation</li><li>Experience maintaining manual and electronic inventory records</li><li>Knowledge of stocktaking and stock-rotation procedures</li><li>Experience handling food, beverage, housekeeping or maintenance supplies advantageous</li><li>Experience handling imported, luxury or high-value items highly regarded</li></ul>

<ul><li>Manage the preparation, review and administration of contracts and commercial agreements for construction, refurbishment and high-end finishing projects within a VVIP private estate</li><li>Protect the client's contractual interests and ensure compliance by contractors and suppliers</li><li>Manage contractual correspondence and variations</li><li>Maintain accurate records throughout the project lifecycle</li><li>Work closely with project management, cost control, consultants, contractors and suppliers to ensure all parties fulfil their obligations</li><li>Draft and review contracts, agreements, task orders and scopes of work</li><li>Prepare purchase orders, change orders and contract modifications</li><li>Draft formal contractual correspondence, notices and responses</li><li>Develop and review contractual terms and conditions</li><li>Ensure agreements accurately reflect approved commercial and technical requirements</li><li>Provide contractual guidance and support to project management and relevant departments</li><li>Administer construction, consultancy, contractor and supplier agreements</li><li>Monitor contractual performance throughout the complete project lifecycle</li><li>Identify contractual risks, breaches, inconsistencies and potential disputes</li><li>Address contractual discrepancies and modifications promptly and effectively</li><li>Coordinate resolution of contractual issues with project stakeholders</li><li>Review contractor and supplier invoices for accuracy and contractual compliance</li><li>Assist in preparing progress payment certificates with Cost Control</li><li>Review project forecasts, variation orders and associated commercial documentation</li><li>Evaluate contractual basis and financial impact of proposed variations</li><li>Prepare responses to contractual queries raised by contractors</li><li>Review and respond to formal letters submitted by contractors, consultants and suppliers</li><li>Prepare notices relating to delays, non-compliance, variations and contractual entitlements</li><li>Review performance guarantees, advance-payment guarantees, retention bonds and other securities</li><li>Review contractor and supplier insurance policies for contractual compliance</li><li>Monitor validity and renewal of guarantees, bonds and insurance policies</li><li>Maintain accurate records of correspondence, amendments, claims and change orders</li><li>Establish and maintain contract registers and document-control systems</li><li>Ensure contractual records are properly archived and accessible</li><li>Support contractual negotiations, claims assessment and dispute resolution</li><li>Assist with contract close-out, final accounts and release of securities</li><li>Prepare regular contractual status and risk reports for management</li><li>Maintain strict confidentiality concerning all project and commercial information</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Civil Engineering</li><li>Additional qualification in Contract Management, Construction Management, Quantity Surveying or Commercial Management highly regarded</li><li>Relevant professional certification or membership advantageous</li><li>Fluent English, written and spoken — mandatory</li><li>Knowledge of Hindi, Tamil, Malayalam, Sinhala or another Indian or Sri Lankan language advantageous</li><li>Strong experience drafting and administering construction contracts and commercial agreements</li><li>Proven knowledge of contractual terms, conditions, scopes of work and change-management procedures</li><li>Experience managing contracts for luxury residences, palaces, five-star hotels or high-end construction projects preferred</li><li>Demonstrated experience reviewing contractor and supplier invoices</li><li>Experience preparing progress payment certificates, forecasts and variation orders</li><li>Strong understanding of construction guarantees, bonds and insurance requirements</li><li>Middle East construction experience highly regarded</li></ul>

<ul><li>Prepare internal reports covering commercial, contractual and financial project matters</li><li>Track approved project budgets, commitments, expenditure and forecast costs</li><li>Administer project budget-variance tracking and investigate significant discrepancies</li><li>Review budgets for new construction and refurbishment projects</li><li>Establish appropriate cost codes based on approved project estimates</li><li>Maintain accurate project cost-control systems and financial records</li><li>Manage and administer contractor and supplier agreements</li><li>Prepare and maintain contracts, purchase orders and related commercial documentation</li><li>Monitor contractor and supplier compliance with contractual obligations</li><li>Review contractor and supplier invoices for accuracy and contractual compliance</li><li>Verify completed works, delivered materials and supporting invoice documentation</li><li>Prepare progress payment certificates in coordination with project stakeholders</li><li>Track payments, outstanding commitments, retentions and final accounts</li><li>Prepare project cost forecasts and cost-to-complete reports</li><li>Monitor and administer variation orders and associated cost adjustments</li><li>Maintain detailed variation registers and supporting documentation</li><li>Identify potential cost overruns and report financial risks to management</li><li>Assist with the commercial evaluation of quotations and proposed changes</li><li>Provide comprehensive administration of construction and project contracts</li><li>Ensure all contractual parties properly fulfil their respective obligations and responsibilities</li><li>Coordinate with project managers, quantity surveyors, consultants, contractors and suppliers</li><li>Maintain accurate, organised and confidential commercial records</li><li>Support project audits and provide requested cost and contractual documentation</li><li>Assist with the financial and contractual close-out of completed projects</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in cost control, office engineering, contract administration or a similar position preferably in the Middle East /GCC countries</li><li>Proven experience managing the commercial and administrative aspects of high-end construction projects</li><li>Experience with luxury residences, palaces, five-star hotels or premium finishing projects</li><li>Demonstrated experience in project budgeting, cost-code development and variance reporting</li><li>Strong experience administering contractor and supplier agreements</li><li>Experience reviewing invoices and preparing progress payment certificates</li><li>Knowledge of forecasting, variation orders and project cost reporting</li><li>Middle East construction experience</li><li>Bachelor's degree in Civil Engineering</li><li>Additional qualification in Construction Management, Cost Control, Quantity Surveying or Contract Administration highly regarded</li><li>Relevant professional certification or membership advantageous</li><li>Fluent English, written and spoken mandatory</li><li>Hindi, Tamil, Malayalam, Sinhala or another Indian or Sri Lankan language advantageous</li><li>Strong cost-control and budget-management capability</li><li>Knowledge of construction contracts and commercial administration</li><li>Understanding of luxury construction materials and high-end finishing works</li><li>Strong analytical, numerical and problem-solving abilities</li><li>Ability to interpret project estimates, drawings and technical documentation</li><li>Skilled in invoice assessment and progress-payment certification</li><li>Experience with forecasting, variations and cost-to-complete reporting</li><li>Excellent attention to detail and documentation accuracy</li><li>Strong organisation, coordination and time-management skills</li><li>Ability to manage multiple projects and priorities</li><li>Proficiency in Microsoft Excel and relevant project or cost-control software</li><li>Clear and professional written and verbal communication</li><li>High level of discretion, integrity and confidentiality</li><li>Ability to work independently and collaboratively</li><li>Commitment to financial accountability and project-quality standards</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>JOB PURPOSE<br></strong><br>Manage the Country’s National Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services. Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Set and own all operational budgeted costs. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction. Responsible for customs clearance both inbound and outbound to achieve the highest Transit Time standard. Responsible for security within the Country employees, shipments and facilities.<br><br><strong>PRINCIPAL ACCOUNTABILITIES</strong><br><ul><li>Direct accountability for the service performance and operational cost of the Country’s Operations against defined standards and targets.</li><li>Gateways within the Country maintaining and achieving BIC Gateway status.</li><li>Security compliance within the country, maintaining and achieving new TAPA facilities.</li><li>All Facilities upkeep and ideal location within the Country</li><li>Responsible for Country maintaining ISO9001, ISO1401, ISO1800</li><li>Responsible for planning new facility locations and customer touch points.</li><li>Ownership of the costs &amp; cost target achievement, with the Business Units.</li><li>Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.</li><li>Ensure implementation of, and compliance to regional and country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.</li><li>Manage and support business acquisition and customer relationship management from the Operations perspective for defined customers, both directly with customers through all physical channels and in conjunction with appropriate DHL sales management.</li><li>Monitor Operations performance against service targets and cost targets and ensure the implementation of actions to reverse identified areas of under-performance.</li><li>Ensure that service provided by counter staffs through the service centers are in line with DHL’s standards set for delighting customers to maximize cash sales.</li><li>Ensure the effective implementation and deployment of Regional and Country projects, programmes and initiatives, and the realization of agreed business benefits, within Ground Operations.</li><li>Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets. Perform the Motiv8 process regularly for direct reports to manage individual performance and career aspirations.</li><li>As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.</li><li>Co-ordinate with Regional Hub and Transportation department, sales and third party contractors to maintain and expand the road haulage network in line with market demands, both in terms of transit times and security.</li><li>Monitor and measure the transit time performance against performance targets. </li><li>Take the necessary action at origin and/or destination to ensure transit time targets are achieved.</li><li>Work closely with local management to oversee the construction/renovation of all new and existing facilities to ensure they are designed to cope with projected volumes of shipments forecasted over the next five years.</li><li>Manage the co-ordination between country management team and functions and develop the country’s quality strategy in line with ISO 9001, ISO 1400(EMS) – ISO 1800(H&amp;S) and beyond.</li><li>Measure and evaluate service performance using Service Quality Index.</li><li>Ensure performance monitoring is relevant, concise and accessible to all users.</li><li>To develop, implement and manage security country wide<br></li></ul><strong>NATURE AND SCOPE</strong><br><strong>a) Context</strong><br>The Country National Operations Manager has direct management responsibility for the Country’s Operations personnel, equipment, consumables and facilities. Specifically, he/she is responsible for the service and operational cost performance for the Country’s Operations against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance. Improve and maintain high performance in customs clearance.<br><strong>b) Reporting Relationships</strong><br><br>The Country National Operations Manager reports to the Country Manager. This position has xxx direct reports, Ground Ops Manager, Quality and H&amp;S Manager, Security and Facilities Manager, Gateway Manager.<br><strong>c) Contacts</strong><br> <br><em>1. <strong>Internal </strong></em><br><br>Management Team --&gt; Daily--&gt; Strategy Creation and Development <br>Services Managers--&gt; Daily--&gt; Leadership, direction and Guidance<br> <br>Gateway staff--&gt; Daily--&gt; Functional co-ordination;network issues and developments<br> <br><em>2. <strong>External</strong> </em><br>Building Maintenance Supplies and Contractors --&gt;Infrequently --&gt;Liaison takes place through Procurement and Facilities<br> <br>Customers --&gt;Daily --&gt; Services support to sales for large contracts or for maintenance of existing deals<br><strong>d) Problem Solving</strong><br><ul><li>Addressing customer service and operational issues, primarily driven by Ground Operations and Gateway performance.</li><li>Defining solutions to reverse identified under-performance against service and cost standards and targets within Ground Operations.</li><li>Ensuring compliance to THP –ISO 1900/1800/1400 processes and relevant quality systems.</li><li>Ensuring the implementation of agreed regional and country projects and programmes at operational sites within the country while maintaining the full operational performance of the facilities and personnel.</li><li>Maintaining optimal operational performance within Country Operations, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels.</li><li>Managing all country facilities, relocating, maintaining and planning for growth. </li></ul><strong>e) Decision Making</strong><br><ul><li>Service operating policy and procedures</li><li>Services procurement over field spend</li><li>Domestic scheduling and road network</li><li>Services staff recruitment</li><li>Services process flow design and layout</li><li>Services development programmes and schedules</li><li>Shipment data processing standards and equipment</li><li>Services Strategy</li><li>Operating policies and procedures</li><li>Procedure and process flows for interfaces with other departments</li><li>Process flow and procedure design for ISO 9002 certification</li><li>Key performance indicator design for other departments</li><li>Prioritization of tactical actions to improve service and cost performance within country Operations.</li></ul><br><strong>f) Planning and Organization</strong><br><ul><li>Supports major projects and programs scheduled for deployment in his/her Operations and ensure that agreed local personnel and resources are available for timely completion.</li><li>Ensures compliance with agreed service contingency and recovery plans within Operations and ensures they are aligned with necessary plans or actions in other areas of the Operations and other functions and entities (e.g. Commercial, Aviation,).</li><li>Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.</li></ul><br><strong>g) Job Challenge</strong><br><ul><li>The country may have particular cultural differences to other network locations. There is a high proportion of staff from South East Asia, the Indian Sub Continent and other Middle East / African countries. They have different backgrounds, languages and religious beliefs. The country National Operations Manager has to ensure that all of these differences are taken into consideration when any strategies are being formulated or decisions affecting staff changes and work practices are being effected. </li><li>Must be able to lead, manage, motivate and communicate effectively to all levels of Operations staff within Country Operations.</li><li>Key focus on achieving service excellence within agreed cost parameters while Maintaining a strong customer facing position and driving improvement in Customer satisfaction.</li></ul><br><strong>4. KNOWLEDGE, SKILLS AND EXPERIENCE:</strong><br><ul><li>Educated to degree level preferred</li><li>6-8 years experience within Operations with at least 5 years experience of managing large teams .</li><li>Project Management experience preferred.</li><li>Must possess good understanding of Service Theory, Operations Management, ,GSOP, ISO Processes and TAPA.</li><li>Excellent written, oral and presentation skills essential.</li><li>PC skills i.e. sound knowledge of MS Office packages.</li><li>Passion for delighting customers</li><li>Ability to build and lead teams</li><li>Ability to drive superior performance by building a high performance culture</li><li>Demonstrates a high level of commitment, energy and resilience</li><li>Excellent problem solving capabilities</li><li>High tolerance for stress and maintains stable performance under pressure</li><li>Good Planning &amp; Organizing skills</li></ul><br><br> </div>