Job Purpose:

Ensure the integrity, confidentiality and high availability of Network infrastructure including Network Security across all EasyCash Environments to provide the maximum performance and to meet the defined SLA. 

Duties:

• Ensure the running of EasyCash Network security infrastructure smoothly including configuration, monitoring & troubleshooting of (Microtek and CISCO Routers and switches) and Fortinet Firewalls and any new technology to be decided later. 
• Configure and maintain all PCI rules -For Network and security devices for EasyCash PCI Scope. 
• Provide and solve L3 level Support & networking complex problems. 
• Manage the contracts with external vendors and integrators. 
• Ensure coverage of all factors that might affect the network and security areas and that the security equipment is installed at the precise network location. 
• Maintain backup configuration in a timely manner. 
• Prepare and update all documents related to NOC, LAN, WAN & NSP Network infrastructure including HLD, LLD Diagrams. 
• Ensure accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. 
• Share across the network team and enable best practice by involving them for any new configuration or activity in EasyCash office, Staging and Production sites. 
• Support and take ownership of any new networking projects. 
• Support the team with knowledge sharing, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. 
• Ensure tickets’ SLAs and KPIs are achieved. 
• Ensure escalation procedures, policies and working practices are adhered to. Including following up with Network and Telecom suppliers for any new solution or troubleshooting required. 
• Ensure all records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within an agreed time frame. 
• Adhere to EasyCash’s information security practices and policies. 
• Report events and disturbances jeopardizing security. 
• Review and apply the best practices related to PCI-DSS & other Security Framework applied by the Network team.