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Amman Hub
MSF has been present in Amman since 2006 with different Missions and OCs and since 2015 with delocalized HQ offices.
In 2018, MSF signed a Host-Country Agreement (HCA) with the Jordanian authorities, and consolidated its presence in the country becoming one of the MSF Hubs around the world, with the aim to support the quality of our operations in the region and beyond.
Today, Amman Hub is a complex setting including the presence of 5 OCs with Operations and Organizational Support:
- Units: OCA MENA (Middle-East Northern Africa), OCBA CAHM (Center for Advanced Humanitarian Medicine), OCG MESO (Middle East Support Office)
- Operational Cells: OCBA Cell 1 (Afghanistan, Yemen, Palestine, Syria) and OCG Cell 5 (Iraq, Lebanon, Yemen, Syria)
- Missions: Permanent missions including OCP Jordan (Reconstructive Surgery Hospital), OCBA Syria, and ad hoc temporary hosted missions including OCB Syria/Palestine, OCBA Palestine/Gaza/Yemen, OCG Lebanon/Iran/Iraq/Sudan Yemen/Syria
- An intersectional Amman Mutualized Support Office (AMSO): covering HR, Administration, Facilities (Logistics, ICT, Supply) and Finance, supporting OCA, OCBA and OCG teams in Amman
- Hosted positions from different OCs and the International Office
Amman Mutualized Support Office (AMSO)
The AMSO is an intersectional unit, the purpose of which is to support MSF teams based in Amman to fulfil their role amid the growing complexity of MSF interventions and new challenges in the Middle East and beyond.
The AMSO provides direct support in terms of HR, Administration, Facilities (Logistics, ICT, Supply) and Finance to 3 OCs (OCA, OCBA and OCG), as well as hosting entities and staff that might need to be temporarily relocated in Amman.
The main objective of the AMSO is to strengthen its ability to respond to the OC’s growing and evolving needs in the region, in order to guarantee a coherent, effective and efficient support, and a welcoming and organized environment in Amman Hub.
The AMSO is managed by a Head of Resources who currently operates under the direct supervision of OCA Head of Bureau, while the ownership of the AMSO belongs to the 3 OCs represented by the leaders of the three OCs organized in a Steering Committee.
After two years of running, and despite big achievements in terms of policies harmonization and streamlining procedures and tools, there is still a lot of work to do. Growing ambitions in Amman and in the region by some OCs, compounded with a destabilized region, has implied a permanent increase of volume and complexity of the work for the team: increase by more than 250% (37 to 135) of the number of people supported in 2 years, high turnover and hosting has become an activity in its self (AMSO has hosted over 180 people since 2023, including from all OCs, regular and emergency Missions teams, CIMTs, etc.)
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