We are seeking dynamic and motivated individuals who are fluent in both Chinese and English to join our customer care team in Amman, Jordan. This role is ideal for those who are passionate about providing exceptional service and support to a diverse clientele. As a member of our team, you will have the opportunity to engage with customers across various platforms, ensuring their needs are met while enhancing their overall experience with our brand.

In this position, you will not only develop your communication and problem-solving skills but also gain valuable insights into the customer service industry. We believe in fostering a collaborative and inclusive workplace culture, where each team member is encouraged to share ideas and contribute to our collective success. With a focus on professional development, we offer various training programs and mentorship opportunities that will help you advance your career within the company.

Joining our team means being part of a forward-thinking organization that values innovation and excellence. You will play a critical role in driving customer satisfaction and loyalty, which are essential for our growth. We are committed to your career progression, ensuring you have the tools and support needed to achieve your professional goals. If you are ready to take on a challenging yet rewarding role in a thriving industry, we would love to hear from you!

Responsibilities:

1. Provide exceptional customer service in both Chinese and English, addressing inquiries and resolving issues through various communication channels including phone, email, and chat.
2. Utilize CRM software to track customer interactions, ensuring accurate documentation of all communications and follow-up actions taken.
3. Collaborate with team members to share insights and strategies that improve overall customer satisfaction and service delivery.
4. Participate in regular training sessions to enhance product knowledge and customer service skills, applying new techniques to improve service efficiency.
5. Analyze customer feedback and trends to identify areas for improvement, making recommendations to management for enhancing service offerings.
6. Assist in developing customer service policies and procedures that align with company objectives and enhance the customer experience.
7. Monitor and report on key performance indicators (KPIs) related to customer service, contributing to team goals and objectives.
8. Support onboarding and training of new team members, sharing best practices and fostering a positive team environment.
9. Engage in continuous learning and professional development opportunities to advance personal skills and career trajectory within the organization.

Skills

• Fluency in both Chinese and English, with excellent verbal and written communication skills.
• Strong problem-solving abilities, capable of addressing customer issues efficiently and effectively.
• Experience with CRM systems to manage customer interactions and data.
• Ability to work collaboratively in a team-oriented environment, sharing knowledge and insights.
• Proficiency in conflict resolution, ensuring customer concerns are handled with care and professionalism.
• Adaptability to fast-paced environments, managing multiple tasks without compromising service quality.
• Commitment to continuous learning and professional growth, actively seeking opportunities for development.