Job Description

Roles & Responsibilities

Job Description

Role Summary

Responsible for full rider training process for all riders   

What’s On Your Plate?

Responsible for onboarding of new riders and reboarding of existing riders

Responsible for training and retraining of riders about internal SOPs and new features/policies

Build training SOPs and metrics to measure rider performance and compliance

Documenting all training activities

Assessing the effectiveness of training through surveys/feedback

Groom rider quality (behavior, appearance, professionalism, presentational etc..)

Setting up a performance improvement plan to improve performance of low performing riders

Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager

Reduce rider complaints originating from customers

Qualifications

What Did We Order?

Bachelor’s Degree

3-4 years of experience as a training professional

Proficient in Google Suite tools like G-Doc, G-Sheet, G-Slides, G-Forms etc..

Strong communication skills, both written and verbal. English and Arabic is a must.

Influencer and a negotiation with good public speaking and presentation skills

People management skills: Experience of managing bigger group of people

Desired Candidate Profile

• Bachelor's Degree
• 3-4 years of experience as a training professional
• Proficient in Google Suite tools like G-Doc, G-Sheet, G-Slides, G-Forms etc.
• Strong communication skills, both written and verbal. English and Arabic is a must.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people