Job description

About the Role

We are looking for a highly motivated and passionate candidate to initiate correspondences towards customers to sell and promote Zain products and services in a timely manner in order to meet required achievement targets monthly; all while demonstrating adequate description of the promoted products and services and constantly highlighting benefits and privileges. In addition to adding sold services throughout the system based on customers' approval. Maintaining an efficiency that reflects high commitment to working hours. Ensuring quality interactions with customers that reflects Zain’s image and ensures ideal customer experience.

Main Responsibilities:

• Handling correspondences towards customers and demonstrating a full description of the offered services and products and highlighting its benefits and privileges to promote and sell Zain’s products and services in a timely manner.

• Accomplishing sales targets by constantly offering various suitable preferences, desires, and necessities towards customers.

• Ensuring the adherence to working hours/efficiency and to quality standards and information security when selling and talking to customers.

• Subscribing customers to free or paid services throughout the system with reference to their approval.

• Following up on sent leads and ensuring they are entered on system correctly to be counted for agent.

• Perceiving spotted trends in customer correspondences, criticism, and system flaws, in addition to alerting responsible and related parties.

• Participating in the training of new Telesales Team Members considering high-quality service levels and adherence to Zain's policies, standards, and procedures.

• Performing other duties related to the job as assigned by the direct supervisor.

To be shortlisted for this position, you will need to comply with all of the below requirements:

•Holds a bachelor’s degree in business administration or any related field.

•Preferred: 2 years of relevant experience.

•The ability to wear a headset for extended periods (approximately 8 hours daily) while engaging in customer interactions.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.

Workplace adjustments will be made on a case-by-case basis, but some (non-exhaustive) examples include:

• Providing extra time in assessments and interviews.

  
  

• Providing communication support such as a sign language interpreter during the interview.

  
  

• Providing interview questions in advance to the interview -this will only be considered as a reasonable accommodation for specific and verified individual requirements.

  
  

• Holding the interview/assessment in an accessible building.

  
  

• Holding interviews in different formats, such as over the phone or via a video call.