.The job of the Rental Agent is to assist customers in choosing a suitable car that meets their need in addition to following up on all aspects from the renting process to the delivery process as per the company policy.
Rental Agent Responsibilities:
- Implementing the company’s policies when determining the customers need to rent a car.
- Providing all options that suit the customers need.
- Helping customers choose a vehicle that meets their needs, based on factors such as price, size and number of seats
- Preparing all the required papers and documents as the policy followed by the company.
- Maintaining and updating rental agreement files such as contracts and cars to be submitted on time.
- Providing assistance to customers, such as a guide to the Kingdom’s roads and maps.
- Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee
- Following-up on rental limit indicators with customers to ensure a complete and adequate understanding of any additional expenses added to the customer’s bill
- Making sure that the rented cars are returned on time according the agreed contract and making sure that all terms of the rental contract is applied accurately
- Determining all additional agreements on the customer when the vehicle is returned if there is a violation in the contract.
- Preparing the daily reports and required schedules including (keys and cars) in coordination with the branch manager or direct manager.
- Ensure and follow-up on financial matters such as the cash collected or financial trusts during working hours, and ensure that the money is stored in a safe place before delivering it accurately to the employee in the period that follows.
- Checking the returned vehicles for Mileage; any mechanical or body faults.
- Making sure that all vehicles are clean, and ready in terms of fuel, maintenance, and general safety before delivering it to the customer.
- Performing any task as requested by the direct manager that serves the interest of the work
Rental Agent Requirements:
- Bachelor’s Degree in Business Administration or any related field.
- Proven (1-2) years of experience in the same field of work; fresh graduates are welcome to apply.
- High level of written and spoken English.
- Excellent customer service skills.
- Excellent communication skills.
- Excellent time-management skills.
- Ability to handle work pressure.
- Problem-solving skills
- Ability to work as a team.
- The ability to deal with customer issues and enquiries in a professional manner.
- Valid driver’s license with clean driving record.
Skills
Skills:
- customer service skills.
- to be thorough and pay attention to detail.
- to enjoy working with other people.
- patience and the ability to remain calm in stressful situations.
- excellent verbal communication skills.
- administration skills.
- the ability to sell products and services.
- active listening skills.