Administer and maintain Amideast s major enterprise applications, including Moodle LMS, CRM, HR, and financial applications

Manage user access, permissions, roles, and account lifecycle processes across all corporate applications

Configure, deploy, and upgrade applications, modules, integrations, and application enhancements

Monitor system availability, security, and performance using appropriate tools and reporting mechanisms

Conduct root-cause analysis and implement improvements to maximize stability and efficiency

Maintain connectivity between servers, SaaS platforms, PaaS tools, databases, and shared services

Apply updates, patches, and security configurations across all managed applications

Enforce organizational IT policies including access control, data protection, and acceptable use guidelines

Work with HQ, regional offices, and business stakeholders to gather requirements, resolve application issues, and support program needs

Provide technical guidance and advanced support for escalated helpdesk tickets

Deliver topic-specific training to IT staff in field offices

Create and maintain documentation for configurations, workflows, data mappings, and processes

Coordinate and conduct testing including user acceptance testing for new releases and enhancements

Support IT change management processes to ensure controlled deployment of updates

Evaluate new software solutions, tools, and system upgrades; prepare recommendations for leadership

Identify opportunities to improve efficiency, user experience, and operational workflows

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis as designated).

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 5% business travel may be needed to support the information Technology team. This position requires a non-standard work schedule aligned with U.S. Eastern Time. Typical hours involve a later start and extended evening availability to meet business needs. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

Amideast is the leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. Position details are included below. If you already have a profile in our system, you will be directed to the Job Application wizard after signing in. If you do not have a profile, you must click "Create Profile" before applying for this job.

Desired Candidate Profile

QUALIFICATIONS AND SKILLS

• Bachelor s degree in Computer Science, Information Systems, Instructional Design, or related field
• Minimum of 4+ years hands-on experience in enterprise applications administration
• Experience with LMS platforms Moodle LMS highly preferred
• Prior experience supporting enterprise applications such as CRM, ERP, or HR systems
• Experience working in hybrid on-premise/cloud environments
• Strong proficiency with Linux and Windows Server environments
• Working knowledge of MS SQL, MySQL, MariaDB, or equivalent relational database systems
• Scripting ability with PowerShell and Bash
• Familiarity with web technologies (PHP, HTML5, CSS3, JavaScript, jQuery) used in LMS or web-based platform customization
• Understanding of core network concepts: DNS, DHCP, TCP/IP, Active Directory, firewalls, SSH, and database services
• Proven ability to troubleshoot applications, systems, and integration issues
• Proven hardware and software troubleshooting skills
• Excellent communication skills and the ability to translate technical issues into clear business terms
• Strong analytical and problem-solving skills
• Able to work independently, manage multiple priorities, and meet deadlines
• Collaborative mindset with the ability to work effectively with remote and cross-cultural teams