Customer Service Representative

الإمارات - Dubai United Arab Emirates
  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

  • Prior work exposure in the field of customer support and service.
  • Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
  • Strong phone handling skills and active listening.
  • Commendable presentation skills to convey important points to the audience effectively.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Well-versed in handling digital tools and modern computer hardware.
تاريخ النشر: ٢١ مارس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٢١ مارس ٢٠٢٤
الناشر: Bayt