DHL jobs

DHL jobs

3 Jobs Found

0 to 0 years Bayt

Courier

On-site - Jordan 21 July 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB PURPOSE The courier is responsible for sorting, delivering and picking up all inbound and outbound shipments within the service area designated by the company as per prescribed quality levels of service to our customers. PRINCIPAL ACCOUNTABILITIES 1.Ensure that all deliveries for each cycle are completed in a timely and professional manner as per DHL standards, 2.Ensure that all shipment scanning and system requirements are completed as per standards, download of data is completed promptly to ensure 100% accurate and timely data to the network. 3.Ensure that all-necessary paperwork for shipments associated with pick ups and deliveries is fully completed to DHL standards before the freight is sent to re-weigh to ensure perfect shipments. 4.Maintain a proactive approach towards security of freight, facility and personnel and suggest smarter work practices that will ensure that through teamwork the staffmeet all KPI standards and our customers are continually provided enhanced services. 5.Ensure a high level of rapport and communication is maintained with both internal and external customers while promoting DHL’s professional image. 6.Promote and sell value added services like TDD, Import Express, Insurance and participate actively in the Sales lead incentive programme thus helping towards company revenue. 7.Communicate with despatch professionally and as per time deadlines indicated to ensure that all pick ups and requests are actioned as per commitment to our customers. 8.Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road. 9.Comply with the ground operation ISO procedures as outlined in the manual and safe working practices both within and outside the workplace. 10.Adhere to work timings, policies and procedures of the company, housekeeping guidelines and ensure that self is well groomed as per DHL dress code at all times. NATURE AND SCOPE a)Context The courier represents DHL to our customers on a day-to-day basis, hence the service extended and relationship developed with our customers strengthens the business relationship. b)Reporting Relationships Reports to the team leader. c)Contacts Internal§ServiceCenterManagers §CS Supervisors and team leaders §CS staff §Despatch §Sales §Land operations §THP agents §Senior couriers §Services trainer External§Customers d)Problem Solving §Manage the day to day issues and queries of customers in one’s own route. e)Decision Making §Can take decisions on individual run in terms of scheduling work load to ensure deadlines and standards are met. f)Planning and Organisation §Organise their route to ensure that all deliveries, pickups, data download and paperwork are 100% completed as per standards. §Plan a course of action to ensure that individual targets on sales leads are met. g)Job Challenge §Strive to meet pick up and delivery deadlines even on busy days without comprising on service to customers and completion of internal procedures, such as scanning, loading of data, courier de-brief, etc. KNOWLEDGE, SKILLS AND EXPERIENCE §Prior experience in a service industry preferable §Excellent verbal and written English communication skills §Good planning & organising skills ·Demonstrates high level of commitment, energy and resilience.·Passion for delighting customers. ·Committed to delivering quality results and exceeding expectations. §Good attention for detail §Good at building relationships and interpersonal skills §Team player §Self motivated and able to work pressure and time deadlines §Adheres to company policies and procedures§Have a valid and clean UAE driving licence </div>

0 to 0 years Bayt

Gateway Agent

On-site - Jordan 3 July 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB PURPOSE The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. PRINCIPAL ACCOUNTABILITIES <ul><li>Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</li><li>Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li><li>Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</li><li>Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</li><li>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul> NATURE AND SCOPE Context The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. Reporting Relationships Reports directly to the Gateway supervisor. Contact External <ul><li>Customers</li><li>DHL Network</li></ul> Internal <ul><li>Ground Operation</li><li>Customer Care </li><li>CS Manager & Supervisors</li><li>Air operations </li><li>Sales</li><li>Accounts</li><li>Customer Accounting</li><li>Service center T/L</li></ul> Problem Solving The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure. Decision Making The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor. Planning and Organization The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently. Job Challenge The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle. The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task. KNOWLEDGE, SKILLS AND EXPERIENCE <ul><li>Sound educational back ground with knowledge of the Service Industry, an added advantage.</li><li>Sound knowledge of custom clearance procedures. </li><li>Working knowledge of Microsoft Word, Excel and Power Point.</li><li>Good oral and written communication skills – English & Arabic. </li><li>Self motivated individual capable of taking ownership and working independently.</li><li>Tolerance for stress in a fast paced working environment.</li><li>Excellent planning and organising skills.</li><li>Passion for delighting customers.</li><li>Good team player.</li><li>Adheres to policies and procedures.</li><li>Possesses good relationship building and interpersonal skills.</li></ul> </div>

0 to 0 years Bayt

Service Point Advisor

On-site - Jordan 2 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overall Role Purpose: The Service Point Advisor is responsible for answering customer inquiries across the counter ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services. Key activities Customer: <ul><li>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</li><li>Ensure that a high level of professional rapport is developed and maintained with all customers</li><li>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</li><li>Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</li><li>Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</li></ul> Internal: <ul><li>Follow customer service procedures as outlined in the manual to comply with the ISO/GSOP procedures and safe working practices</li><li>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times</li><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly</li></ul> Process: <ul><li>Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</li><li>Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue</li><li>Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</li><li>Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</li><li>Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</li><li>Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments</li><li>delivered (Receiver Paid) or accepted at the counter</li></ul> People Management: Provide follow up for the call center Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards Skills / Qualifications: Problem Solving Customer Orientation Planning and Organizing Decision Making Results Orientation Teamwork Accountability Communication Skills Self-Management Attention to Detail Experience Excellent verbal communication skills and interpersonal style Excellent personal presentation, grooming and hygiene Excellent organizational skills, including ability to prioritize workload Ability to effectively contribute as a team member as part of a busy team Proven ability to work under pressure in a fast paced, time sensitive environment Demonstrated ability to use initiative/judgement to solve job related issues Good understanding of DHL Network Strong problem-solving capability Desire to get the job done Passion to provide excellent Customer Service Right first-time philosophy Sound educational background with knowledge of the Service Industry, an added advantage Working knowledge of Microsoft Word, Excel and Power Point. Good oral and written communication skills – English & Arabic preferable Self-motivated individual capable of taking ownership and working independently Tolerance for stress in a fast-paced working environment. Excellent planning and organizing skills Good team player Adheres to policies and procedures Possesses good relationship building and interpersonal skills Educational Qualifications Essential :Diploma Degree Desired : BA degree </div>

Courier

Gateway Agent

Service Point Advisor

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