Bank of Jordan jobs

<p>We are seeking an experienced Technical Architect to lead the design and implementation of technology solutions that support business objectives and align with enterprise architecture standards. The ideal candidate will combine strong technical expertise with strategic thinking to deliver scalable, secure, and high-performing solutions while providing technical leadership across projects. Key Responsibilities Design end-to-end technical architectures for enterprise systems, applications, and integrations. Develop architecture blueprints, technical specifications, and solution design documentation. Evaluate, recommend, and select appropriate technologies, frameworks, platforms, and tools based on business and technical requirements. Provide technical leadership and guidance to development teams throughout the software development lifecycle. Ensure solutions are scalable, secure, maintainable, and aligned with industry best practices and organizational standards. Conduct architecture and code reviews to ensure compliance with technical standards and quality requirements. Collaborate with business analysts, project managers, product owners, and key stakeholders to translate business requirements into effective technical solutions. Identify technical risks, dependencies, and constraints, and develop mitigation strategies. Design and oversee system integration approaches to ensure seamless interoperability between applications and platforms. Stay up to date with emerging technologies, industry trends, and architectural best practices to drive innovation. Mentor and support junior architects, developers, and technical team members by promoting knowledge sharing and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Proven experience in solution or technical architecture, software design, and enterprise application development. Strong understanding of cloud platforms, system integration, APIs, microservices, and enterprise architecture principles. Experience with modern development frameworks, databases, and DevOps practices. Excellent analytical, problem-solving, and communication skills. Ability to collaborate effectively with cross-functional teams and influence technical decisions. Relevant architecture or cloud certifications are considered an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an Applications Support Manager to lead the support and operations of core banking and enterprise applications.<br> The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.<br> Key Responsibilities: Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.<br> Oversee application deployment, configuration, and release management across environments.<br> Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.<br> Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.<br> Oversee containerized environments (e.<br>g., Docker/Kubernetes), ensuring stability, scalability, and performance.<br> Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.<br> Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.<br> Drive incident, problem, and change management aligned with ITIL practices.<br> Ensure proper documentation, monitoring, and continuous improvement of support processes.<br> Bachelor’s degree in Computer Science, IT, or related field.<br> 10+ years of experience in application support, with proven team leadership experience.<br> Strong background in banking systems (e.<br>g., core banking, payments, digital channels).<br> Hands-on experience in : Application deployment and environment management L2/L3 support operations Batch/job scheduling systems Container platforms (Docker, Kubernetes) Experience working within regulated environments with high availability requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an Applications Support Manager to lead the support and operations of core banking and enterprise applications.<br> The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.<br> Key Responsibilities: Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.<br> Oversee application deployment, configuration, and release management across environments.<br> Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.<br> Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.<br> Oversee containerized environments (e.<br>g., Docker/Kubernetes), ensuring stability, scalability, and performance.<br> Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.<br> Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.<br> Drive incident, problem, and change management aligned with ITIL practices.<br> Ensure proper documentation, monitoring, and continuous improvement of support processes.<br> Bachelor’s degree in Computer Science, IT, or related field.<br> 10+ years of experience in application support, with proven team leadership experience.<br> Strong background in banking systems (e.<br>g., core banking, payments, digital channels).<br> Hands-on experience in : Application deployment and environment management L2/L3 support operations Batch/job scheduling systems Container platforms (Docker, Kubernetes) Experience working within regulated environments with high availability requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Technical Architect to lead the design and implementation of technology solutions that support business objectives and align with enterprise architecture standards.<br> The ideal candidate will combine strong technical expertise with strategic thinking to deliver scalable, secure, and high-performing solutions while providing technical leadership across projects.<br> Key Responsibilities Design end-to-end technical architectures for enterprise systems, applications, and integrations.<br> Develop architecture blueprints, technical specifications, and solution design documentation.<br> Evaluate, recommend, and select appropriate technologies, frameworks, platforms, and tools based on business and technical requirements.<br> Provide technical leadership and guidance to development teams throughout the software development lifecycle.<br> Ensure solutions are scalable, secure, maintainable, and aligned with industry best practices and organizational standards.<br> Conduct architecture and code reviews to ensure compliance with technical standards and quality requirements.<br> Collaborate with business analysts, project managers, product owners, and key stakeholders to translate business requirements into effective technical solutions.<br> Identify technical risks, dependencies, and constraints, and develop mitigation strategies.<br> Design and oversee system integration approaches to ensure seamless interoperability between applications and platforms.<br> Stay up to date with emerging technologies, industry trends, and architectural best practices to drive innovation.<br> Mentor and support junior architects, developers, and technical team members by promoting knowledge sharing and continuous improvement.<br> Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.<br> Proven experience in solution or technical architecture, software design, and enterprise application development.<br> Strong understanding of cloud platforms, system integration, APIs, microservices, and enterprise architecture principles.<br> Experience with modern development frameworks, databases, and DevOps practices.<br> Excellent analytical, problem-solving, and communication skills.<br> Ability to collaborate effectively with cross-functional teams and influence technical decisions.<br> Relevant architecture or cloud certifications are considered an advantage.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Support the execution of the Bank’s innovation strategy by leading the development, implementation, and delivery of innovation initiatives that enhance digital banking services, improve customer experience, and drive operational efficiency.<br> The role is responsible for managing the innovation pipeline, coordinating cross-functional initiatives, conducting market and customer research, and fostering a culture of innovation across the Bank.<br> Key Responsibilities Leadership &amp; People Management Define the Unit’s objectives and KPIs in alignment with the Department’s strategy.<br> Lead, coach, develop, and evaluate Innovation Unit employees to ensure high performance and continuous professional development.<br> Monitor attendance, approve leave, allocate resources, and ensure the effective delivery of the Unit’s responsibilities.<br> Promote collaboration, creativity, accountability, and continuous improvement within the team.<br> Innovation Delivery Manage the end-to-end execution of innovation initiatives from ideation through implementation and post-launch evaluation.<br> Coordinate the development of innovative digital products, services, and customer journeys across the Bank’s electronic channels.<br> Support the implementation of digital transformation initiatives by identifying opportunities to simplify banking processes and improve customer experience.<br> Monitor innovation initiatives to ensure delivery within agreed scope, timelines, quality standards, and budget.<br> Market Research &amp; Innovation Development Conduct market research, competitor benchmarking, customer analysis, and technology assessments to identify innovation opportunities.<br> Monitor global trends in digital banking, fintech, artificial intelligence, open banking, automation, and emerging technologies.<br> Prepare business cases, feasibility studies, and recommendations for new innovation initiatives.<br> Evaluate customer feedback and business requirements to recommend enhancements to digital products and services.<br> Cross-Functional Collaboration Coordinate with Retail Banking, Digital Banking, IT, Operations, Risk, Compliance, Marketing, and other business units to successfully deliver innovation initiatives.<br> Facilitate workshops and working sessions to identify, evaluate, and prioritize innovation opportunities.<br> Support the implementation of customer-centric solutions that improve service quality and operational efficiency.<br> Partnership Management Coordinate with fintech companies, technology providers, and external partners during the implementation of innovation initiatives.<br> Support the evaluation of new technologies and partnership opportunities to enhance the Bank’s innovation capabilities.<br> Monitor vendor performance and ensure successful delivery of agreed innovation outcomes.<br> Innovation Governance &amp; Reporting Maintain the innovation pipeline and monitor the progress of innovation initiatives.<br> Prepare periodic management reports, dashboards, and presentations highlighting project status, KPIs, risks, achievements, and business impact.<br> Ensure innovation initiatives comply with internal policies, regulatory requirements, information security standards, and governance frameworks.<br> Identify project risks and recommend mitigation plans.<br> Innovation Culture Support employee innovation programs, ideation campaigns, and innovation awareness initiatives across the Bank.<br> Promote knowledge sharing and innovation best practices across business units.<br> Encourage continuous learning and adoption of emerging technologies.<br> Business Continuity Serve as a Primary or Alternate member of the Bank’s Business Continuity Plan (BCP) and officially established emergency response teams, carrying out assigned responsibilities to minimize business disruption during crises.<br> Qualifications Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.<br> Professional certifications in Innovation Management, Digital Transformation, Agile, Product Management, Design Thinking, or Project Management are considered an advantage.<br> Experience Minimum of 8 years of relevant experience in Digital Banking, Innovation, Electronic Banking, Product Management, Digital Transformation, or related fields.<br> Experience managing cross-functional projects and delivering digital initiatives within the banking sector.<br> Skills &amp; Competencies Innovation and Design Thinking Digital Banking Knowledge Product and Service Development Project and Portfolio Coordination Business Analysis and Problem Solving Market Research and Competitive Analysis Customer Experience (CX) Awareness Stakeholder Management Vendor and Partnership Coordination Strong Communication and Presentation Skills Planning and Organizational Skills Analytical and Decision-Making Skills Knowledge of Banking Products, Services, and Regulatory Requirements Proficiency in Microsoft Office and the Bank’s operating systems Ability to work effectively under pressure and manage multiple priorities</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Responsible for leading and coordinating digital banking projects and Agile delivery activities within the banking and financial services industry.<br> Collaborate closely with cross-functional teams including business, IT, operations, compliance, and external vendors to ensure successful delivery of digital initiatives aligned with business objectives and customer expectations.<br> Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives while supporting teams in adopting Agile best practices and continuous improvement culture.<br> Work closely with product owners and stakeholders to prioritize requirements, manage project backlogs, and ensure clear communication across teams.<br> Monitor project timelines, deliverables, risks, dependencies, and escalations while providing regular management reporting and status updates.<br> Support issue resolution, testing coordination, and delivery governance to ensure smooth project execution in fast-paced banking environments.<br> Drive digital transformation and innovation initiatives across mobile banking, onboarding, payments, customer experience, and digital channels while ensuring compliance with banking standards and operational excellence.<br> Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective team collaboration and performance.<br> Coach and guide teams in Agile principles, best practices, and Scrum frameworks to foster a culture of self-organization and accountability.<br> Work closely with product owners to define and prioritize the product backlog, ensuring clarity and shared understanding among team members.<br> Help resolve impediments and challenges faced by the team to ensure smooth progress toward project goals.<br> Collaborate with stakeholders and management to foster open communication regarding project status, risks, and opportunities for improvement.<br> Promote continuous improvement by encouraging reflection and adaptation within teams and by implementing best practices in Agile methodologies.<br> Monitor team performance and progress, providing metrics and reports to stakeholders to assess team health and effectiveness.<br> Support and mentor team members, encouraging skill development and fostering a positive work environment.<br> Bachelor's degree in computer science, business administration, or a related field.<br> 5+ years of experience as a Scrum Master or in a similar role, preferably within the banking or financial services industry.<br> Deep understanding of Agile methodologies, particularly Scrum, and experience in Agile project management.<br> Skilled in stakeholder management, Agile delivery, project coordination, team collaboration, risk management, vendor coordination, and continuous process improvement with strong focus on customer-centric digital solutions and service excellence Strong understanding of the payments &amp; banking services.<br> Certification as a Scrum Master (CSM, PSM, or any equivalent Project management certification) is highly desirable.<br> Proven experience leading teams in delivering successful projects in a fast-paced environment.<br> Excellent communication, facilitation, and interpersonal skills.<br> Strong analytical and problem-solving abilities.<br> Ability to influence and drive change within teams and organizations.<br> Commitment to fostering a culture of continuous improvement and innovation.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Managing relationships with premium segment clients by adhering to the highest standards of service quality, responding to their inquiries, and processing their transactions with the required speed and efficiency — all with the aim of strengthening the relationship with them and attracting new clients from this segment.<br> Additionally, promoting the bank's services and products, including new offerings, and explaining them in a clear, accurate, and professional manner in order to increase the bank’s sales and achieve the desired objectives.<br> University degree in administrative sciences, banking, or any related field.<br> Practical experience of no less than 3 years in sales management and customer service.<br> Practical experience with CRM-CX systems.<br> Knowledge of the English language.<br> Thorough knowledge of the bank’s services, products, and approved programs.<br> Good knowledge of policies and procedures governing work and their updates (both internal and external).<br> Proficiency in using computers and working with various applied systems.<br> Skills in direct selling, cross-selling, and relationship management.<br> Time management skills.<br> Analytical skills.<br> Ability to negotiate and persuade.<br> Ability to motivate and work in a team spirit.<br> Politeness and good manners.<br> Ability to understand clients’ needs.<br> Ability to plan, implement, and manage educational workshops related to sales and services.<br> Ability to handle and resolve customer complaints within authorized limits.<br> Verbal communication skills and the ability to interact with others (internal and external clients).<br> Ability to handle work pressure.<br> Responsibilities: Welcomes premium clients, understands their requests and needs for the bank’s services and products, and works to fulfill them efficiently with the highest levels of service within defined standards.<br> Responds to their inquiries in a way that reflects positively on the bank and ensures building good, long-term relationships to guarantee their ongoing business with the bank.<br> Markets all the bank’s services and products, including new ones, to premium clients and explains them clearly, professionally, and accurately to increase the bank’s sales of these services and products and achieve objectives.<br> Implements the external and internal sales plan to acquire new clients in the premium segment.<br> Conducts regular field visits to current and targeted clients to open new communication channels and attract a new client base, contributing to the growth of the bank’s portfolio in both assets and liabilities.<br> Studies credit facility requests submitted by portfolio clients, verifies completeness of data and necessary information, ensures compliance with conditions and approved credit policy, checks completeness of documents, records recommendations, and forwards them to the direct supervisor.<br> Manages relationships with premium clients within the portfolio and works on developing and providing high-quality service through various bank service channels, including cross-selling and after-sales services.<br> Receives requests (including client requests) through the CRM-CX system or related forms for: Opening new and additional accounts and related tasks and modifications, including linked accounts.<br> Requests for issuing balance certificates, interest, and commissions.<br> Requests for subscription, rental, renewal, and cancellation of safety deposit boxes.<br> Requests for credit cards, Visa Electron, prepaid cards, and electronic services.<br> Requests for opening, renewing, and canceling deposits and certificates of deposit on the banking system.<br> Requests for standing orders and instructions.<br> Requests for transfers between accounts.<br> Requests for personal loans (personal advances, car financing, housing loans).<br> Requests for power of attorney.<br> Requests for special conditions.<br> Receives checkbook requests and inputs them into the automated system.<br> Issues and executes transfers on the automated system.<br> Updates premium clients’ data.<br> Follows up on the execution of premium segment transactions by the relevant departments, ensures completion of all documents and rectification of transaction errors, reviews pending (unexecuted) transactions, and identifies reasons for non-execution to ensure processing and protect the bank’s rights.<br> Collects various information about premium clients and updates their data in coordination with relevant departments to maintain accurate and up-to-date information for communication and to identify potential sales opportunities.<br> Monitors and promotes premium client services and encourages clients to develop their relationship with the bank to increase profitability for this segment.<br> Handles telephone and verbal inquiries from premium clients and provides solutions to problems that may arise during transaction processing as quickly as possible to facilitate service delivery.<br> Follows up on any feedback or suggestions from clients and takes them into consideration to strengthen relationships.<br> Ensures compliance with audit, regulatory, and anti-money laundering requirements, conducts “Know Your Customer” reviews, and assesses risks related to onboarding new clients.<br> Works closely with branch/area managers and the segment development unit to build a selected premium client base, ensuring increased bank profitability and achievement of required performance indicators.<br> Proposes, in coordination with relevant parties, modifications to bank products and services and contributes to proposing new competitive products based on feedback received from clients of various targeted products.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Network Manager to lead the design, implementation, security, and continuous improvement of our enterprise network infrastructure.<br> The successful candidate will oversee network operations, drive infrastructure projects, ensure regulatory compliance, and lead a team responsible for delivering secure, reliable, and high-performing network services that support the bank's business objectives.<br> Key Responsibilities Oversees the design, development, installation, and configuration of networks (VPN / Wi-Fi / WAN / LAN) based on business requirements, evaluates new solutions, and provides recommendations regarding network upgrades or expansions.<br> Leads the technical team in network expansion projects, network development or replacement initiatives, and the implementation of new systems, ensuring project completion within the defined timeline.<br> Manages and supervises troubleshooting and network issue resolution with the internal team and external support companies, ensuring service continuity.<br> Ensures that all issues and solutions are properly documented in the bank's incident management system.<br> Proactively prevents failures through regular maintenance and performance monitoring of network devices.<br> Monitors contracts related to network equipment maintenance, communication line agreements, and licenses for network systems and devices, ensuring full compliance with contract terms and timely renewals.<br> Supervises the backup processes for configurations and data related to network devices, ensuring data integrity and availability to safeguard the bank’s rights and maintain continuity under all circumstances.<br> Documents and regularly updates the network architecture and associated systems.<br> Participates in or supervises the team in testing and activating the disaster recovery site at Bank of Jordan to ensure business continuity.<br> Oversees the configuration and integration of network lines related to the call center, in accordance with established procedures and instructions.<br> Implements and ensures compliance with the PCI DSS standard on all network and security devices, ensuring the bank’s adherence to regulatory requirements.<br> Implements and ensures the enforcement of security policies to protect the internal and external network from breaches and cyberattacks.<br> Performs daily tasks in accordance with approved policies and procedures, and within the scope of granted authorities.<br> Supervises and follows up on network monitoring systems, ensuring their optimal performance and the timely updating of monitoring tools and devices.<br> Provides technical, training, and consulting support to other teams, helping stakeholders resolve their issues efficiently.<br> Ensures daily operations run smoothly in alignment with approved policies, procedures, and authorized limits.<br> Acts as a primary or backup member in the bank's business continuity and emergency teams, performing all required tasks to minimize the impact of crises and restore operations promptly.<br> Bachelor’s degree in Network Engineering, Computer Engineering, or any related field.<br> Holder of at least one certification in the following areas: Routing &amp; Switching Firewalls Web Application Firewall (WAF) Wi-Fi Voice Systems Minimum of 8 years of practical experience in relevant job functions.<br> Proficiency in English, both spoken and written.<br> Strong computer literacy and ability to work with applied systems.<br> Supervisory and managerial skills.<br> Analytical thinking skills.<br> Ability to motivate and work as part of a team.<br> Thorough knowledge of internal and external policies and procedures that govern the work, including their updates.<br> Strong communication and interpersonal skills.<br> Ability to work under pressure.<br> Strong planning and organizational abilities.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced IT Governance – Security &amp; Resilience to join our team and play a key role in strengthening the Bank's IT governance, cybersecurity, and operational resilience capabilities.<br> In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices.<br> Key Responsibilities Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure.<br> Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001 , NIST Cybersecurity Framework (NIST CSF) , COBIT , and applicable banking regulations.<br> Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines.<br> Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the Bank's governance and change management processes.<br> Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices.<br> Monitor the Bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps.<br> Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities.<br> Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures.<br> Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees.<br> Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions.<br> Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.<br> Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field.<br> Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience , preferably within the banking or financial services sector.<br> Strong knowledge of ISO 27001 , NIST CSF , COBIT , IT risk management, business continuity, disaster recovery, and regulatory compliance.<br> Excellent analytical, communication, stakeholder management, and reporting skills.<br> Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Project Manager to lead the planning, execution, monitoring, and successful delivery of strategic and enterprise-wide projects.<br> The role requires close collaboration with business stakeholders, cross-functional teams, and external partners to ensure projects are delivered on time, within budget, and in alignment with the Bank's governance framework and strategic objectives.<br> Key Responsibilities Lead end-to-end project delivery from initiation through planning, execution, monitoring, and closure.<br> Develop detailed project plans, schedules, budgets, resource plans, and project roadmaps.<br> Coordinate and manage cross-functional project teams to ensure successful project execution.<br> Monitor project progress, identify risks and issues, and implement corrective actions when required.<br> Prepare project documentation, governance artifacts, presentations, and executive reports.<br> Build and maintain strong relationships with internal and external stakeholders.<br> Ensure compliance with the Bank's Project Governance Framework, policies, standards, and procedures.<br> Track project budgets, monitor financial performance, and ensure effective cost control.<br> Participate in vendor evaluation, selection, and contract recommendation processes.<br> Monitor vendor performance to ensure delivery meets agreed quality, scope, timelines, and contractual obligations.<br> Measure project performance using KPIs and earned value metrics, providing regular status updates to management.<br> Support Business Continuity and Emergency Response activities when required.<br> Bachelor's degree in Engineering, Computer Science, Management Information Systems (MIS), or a related field.<br> Minimum 8 years of Project Management experience.<br> Experience within the Banking or Financial Services sector is highly preferred.<br> Professional Certifications Preferred qualifications include: Project Management Professional (PMP) Agile Project Management certifications (Scrum, PMI-ACP, SAFe, or equivalent) Required Skills Project Management Project Planning &amp; Scheduling Budget &amp; Resource Management Risk &amp; Issue Management Stakeholder Management Project Governance Vendor Management Executive Reporting Leadership &amp; Team Management Analytical &amp; Problem-Solving Skills Excellent communication skills in Arabic and English Proficiency in Project Management tools (MS Project, Jira, or equivalent)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Project Governance Manager to establish and enhance our project governance framework, standardize project management methodologies, monitor governance compliance, and provide executive reporting that supports strategic decision-making.<br> This role is ideal for a professional with extensive experience in project governance, PMO operations, and process improvement within the banking or financial services sector.<br> Key Responsibilities Design, implement, and continuously improve a comprehensive Project &amp; Program Governance Framework aligned with the Bank's strategic objectives, incorporating governance policies, procedures, methodologies, templates, and standards based on industry best practices.<br> Assess the current project management operating model, identify process improvement opportunities, and lead initiatives that enhance operational efficiency, service quality, and project delivery effectiveness.<br> Define governance procedures for projects and programs across the Group, establish RACI matrices for all key project deliverables, monitor compliance, and provide guidance and support to project stakeholders.<br> Develop project and program quality standards across the Bank, conduct periodic governance compliance reviews for projects managed by both the Enterprise PMO and other business units, report findings to the Head of Enterprise PMO, and recommend improvement initiatives.<br> Review, challenge, validate, and consolidate project reports submitted by Project Managers while standardizing reporting formats and executive presentations for Senior Management.<br> Establish and monitor Key Performance Indicators (KPIs) to measure project and program performance, governance effectiveness, and resource utilization.<br> Analyze performance variances, recommend corrective actions, and provide regular management reports.<br> Ensure governance policies, procedures, templates, and methodologies comply with regulatory requirements.<br> Identify project risks, establish appropriate governance controls, and implement risk mitigation measures throughout the project lifecycle.<br> Participate in the evaluation, selection, implementation, and enhancement of Project Management and Reporting Tools.<br> Coordinate with relevant stakeholders to deliver awareness sessions and training that ensure standardized reporting and consistent project performance measurement.<br> Promote governance awareness and provide training to Project and Program Managers across the Bank to strengthen governance capabilities and standardize project management practices.<br> Serve as the primary liaison between the Enterprise PMO and other business units, supporting requests from Internal Audit, Finance, and other corporate functions.<br> Review executive reports, regulatory reports, and internal/external audit findings, ensure timely implementation of corrective actions, and prevent recurrence through sustainable process improvements.<br> Participate as a primary or alternate member of the Bank's Business Continuity Management (BCM) and Emergency Response teams, carrying out assigned responsibilities to support operational resilience and business recovery.<br> Bachelor's degree in Engineering, Computer Science, Management Information Systems (MIS), or a related discipline Minimum of 10 years of experience in Project Management and Project Governance, preferably within the banking or financial services sector.<br> Strong knowledge of project governance frameworks and project management methodologies.<br> Excellent analytical and problem-solving skills.<br> Process improvement and continuous improvement mindset.<br> Strong planning, organization, and prioritization skills.<br> Leadership and stakeholder management capabilities.<br> Excellent written and verbal communication skills in both Arabic and English.<br> Advanced reporting and presentation skills.<br> Proficiency in project management and business systems.<br> Strong understanding of internal policies, procedures, and applicable regulatory requirements.<br> Ability to work collaboratively in cross-functional teams.<br> Ability to perform effectively under pressure in a fast-paced environment.<br> Professional Certifications One or more of the following certifications is preferred: Project Management Professional (PMP) PMO-related professional certifications Lean Six Sigma</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bank of Jordan, a leading financial institution in the Middle East, is seeking a meticulous and experienced Senior Auditor - Operations &amp; Support to join our audit team.<br> In this role, you will be responsible for evaluating and enhancing the operational and support functions of the bank, ensuring efficiency, compliance, and risk management.<br> As a part of our commitment to excellence, you will conduct audits that provide insights and recommendations to improve operational processes, strengthen internal controls, and mitigate risks.<br> Your expertise will be pivotal in supporting the bank's operational effectiveness and overall objectives.<br> Responsibilities Conduct comprehensive audits of the bank's operational and support functions, assessing compliance with policies, procedures, and regulatory requirements.<br> Evaluate the effectiveness and efficiency of operational processes and recommend enhancements to increase productivity and reduce risk.<br> Identify areas for improvement and potential cost savings, providing actionable recommendations to management.<br> Prepare detailed audit reports outlining findings, recommendations, and management responses.<br> Collaborate with operational teams to understand processes, gather data, and provide guidance on control measures.<br> Monitor the implementation of audit recommendations and follow up on action items.<br> Stay updated on industry best practices, regulatory changes, and emerging risks impacting the bank's operations.<br> Support the development and execution of the annual audit plan and risk assessments.<br> Provide mentorship and support to junior auditors within the team.<br> Bachelor's degree in finance, accounting, business administration, or a related field.<br> Certification in auditing (e.<br>g., CIA, CISA) is a plus.<br> Minimum 5 years of experience in internal auditing, operational auditing, or relevant financial analysis experience within the banking industry.<br> Strong knowledge of operational processes, risk management frameworks, and internal control methodologies.<br> Excellent analytical and critical thinking skills with a detail-oriented approach.<br> Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.<br> Ability to work independently and as part of a team, managing multiple priorities and deadlines.<br> Proficiency in audit software and tools, along with advanced Microsoft Office skills.<br> Commitment to maintaining confidentiality and integrity in all audit activities.<br> Fluency in English is required; knowledge of Arabic is an advantage.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Process payroll, employee benefits, and related accounting entries.<br> Prepare and verify monthly payroll, incentives, and salary adjustments.<br> Process employee expense reimbursements and ensure accurate accounting treatment.<br> Calculate and administer branch and sales team incentive payments.<br> Issue salary certificates for income tax purposes.<br> Prepare and maintain employee-related reports, including Social Security, income tax, AML, and other regulatory reports.<br> Calculate end-of-service benefits and manage employee financial clearance procedures.<br> Administer Social Security registrations, contributions, and related reporting.<br> Review and process employee credit facility applications in accordance with Bank policies.<br> Participate in the Bank's Business Continuity Plan (BCP) and Emergency Response Teams to support operational resilience during emergencies.<br> Bachelor's degree in Business Administration, Banking, or a related field.<br> New graduate with six months of practical on-the-job training in payroll or a related function.<br> Good command of the English language.<br> Proficient in using computers and various business systems.<br> Good verbal communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>