Concentrix Corporation jobs

<p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms. Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p><br></p> <p><b>What you will do in this role:&nbsp;</b></p><p><br></p><p>In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p> <ul> <li>Review customer requests and expectations and respond to them according to their needs and situations</li> <li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li> <li>Develop your tech skills and learn how to use software solutions that improve people s lives</li> <li>Champion better brand experiences for our customers and clients</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p> <ul> <li>Bachelor's degree or diploma in any related field</li> <li>Are proficient or bilingual in Arabic and English</li> <li>Are proactive, self-motivated, and solution-oriented</li> <li>Can work rotating and weekend shifts</li> </ul> <p>It will be a plus if you:</p> <ul> <li>Have previous experience in Customer Service or Sales</li> <li>Know how to work with helpdesk systems</li> </ul> <p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it s this one or another role.</p>

<p>We are seeking a dynamic and results-driven Supervisor, Quality &amp; Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives. The ideal candidate will oversee quality frameworks, coach and develop teams, and design impactful training strategies aligned with operational goals and client expectations. By leveraging data insights, this role plays a key part in identifying performance gaps, improving CSAT outcomes, and strengthening operational consistency across all levels. This position requires a strong leader with a passion for people development, attention to detail, and the ability to balance quality rigor with operational efficiency in a high-volume, policy-driven environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in any related field 5+ years of relevant Contact Center experience. 3+ years of Quality / Assurance experience. Proven experience in Quality and Training Management. Strong experience in team and performance management. Strong KPI, data analysis, and performance management capabilities. Proven track record in process improvement and operational performance improvement. Demonstrated coaching, leadership, and supervisory experience. Strong communication and stakeholder management skills. Strong understanding of compliance, quality standards, and documentation. Able to work all days of the week Able to reallocate at IRBID site </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Business Development &amp; Solution Design Specialist<br><p>Job Description</p><br><br><p><b>Business Development &amp; Solution Design Specialist </b></p><br><br><p><b>Position Overview:</b></p><br><br><p>Concentrix is seeking a driven and technically astute Business Development &amp; Solution Design Specialist. This hybrid role bridges high-impact outbound pipeline generation with front-line consultative solutioning. In this position, you will be responsible for identifying, prospecting, and engaging prospective enterprise clients, while working collaboratively to architect tailored customer experience (CX), digital transformation, and business process outsourcing (BPO) solutions. You will serve as the initial strategic touchpoint for enterprise accounts, translating complex operational bottlenecks into viable, technology-enabled operational models. A critical component of this role involves rigorous tracking and the delivery of detailed weekly performance reports to leadership.</p><br><br><p> <b>Key Responsibilities</b>:</p><br><br><p><b>1.Outbound Prospecting &amp; Lead Generation</b></p><br><br><ul><li>Identify, research, and map key enterprise target accounts across designated verticals (e.g., Technology, Retail/E-Commerce, Banking &amp; Financial Services, Travel &amp; Hospitality). </li><li>Execute multi-channel outbound campaigns (cold outreach, social selling, etc.)</li><li> Qualify inbound and outbound enterprise opportunities, uncovering business pains, buying cycles, and budget parameters. </li><li>Manage and maintain accurate pipeline data, account research, and outreach metrics within CRM platforms (e.g., Salesforce).</li><li> Design, maintain, and present comprehensive weekly Excel reports detailing pipeline health, outreach conversion metrics, meeting booking rates, and account engagement progress to sales leadership.</li></ul><p><b> 2. Consultative Solutioning &amp; Pre-Sales Design </b></p><br><br><ul><li>Partner with Commercial Directors, Enterprise Sales Leaders, and Solution Architects to co-design bespoke service delivery models (onshore, nearshore, offshore, and work-at-home models). </li><li>Conduct preliminary discovery sessions to gather requirements regarding staffing volumes (FTEs), operating hours, technology stacks, contact channel mix (voice, chat, social, AI bot deflection), and language requirements.</li><li> Contribute to commercial pricing inputs, volume forecasts, and scope-of-work assumptions alongside Pricing and Operations teams, heavily utilizing Excel to build out initial staffing models, cost estimations, and scenario analyses. </li></ul><br><p><b>3. Pitch &amp; Proposal Development (RFP / RFI)</b> </p><br><br><ul><li> Contribute directly to RFP/RFI responses, ensuring value propositions, case studies, and solution narratives are aligned with client objectives. </li><li> Build compelling, executive-ready presentation decks, business case justifications, and ROI models for client discovery and pitch meetings. </li><li>Participate actively in prospective client pitches, articulating the operational, technological, and commercial value of the proposed solution.</li></ul><p> <b>Core Skills &amp; Competencies </b></p><br><br><p><b>Technical &amp; Industry Expertise </b></p><br><br><ul><li>Advanced Microsoft Excel Proficiency: Deep capability in data manipulation, complex formulas, PivotTables, conditional formatting. </li><li>BPO &amp; CX Domain Knowledge: Strong understanding of contact center operations, customer journey design, SLA/KPI metrics, and operating models</li><li>Pipeline Management Tools: Proficiency in modern sales enablement and CRM tools (Salesforce, LinkedIn Sales Navigator, etc.</li><li>Proposal &amp; Solution Engineering: Ability to structure formal RFPs, pitch presentations, and basic operational staffing/costing frameworks.</li></ul><p><b>Professional &amp; Consultative Strengths</b></p><br><br><ul><li>Analytical &amp; Reporting Acumen: High discipline in tracking daily/weekly activities and a proven ability to translate raw pipeline data into actionable strategic insights via structured weekly reports</li><li> Strategic Prospecting: Proven ability to penetrate enterprise accounts and secure discovery meetings with senior decision-makers.</li><li>Consultative Problem Solving: Ability to quickly synthesize raw client data, diagnose inefficiencies, and recommend structured solution frameworks.</li><li>Collaboration &amp; Orchestration: High capability to work cross-functionally across Operations, Legal, Pricing, Workforce Management (WFM), and Technical Solution teams.</li></ul><br><p> <b>Candidate Qualifications:</b></p><br><br><ul><li>Willing and able to work from either <b>Amman</b> or <b>Irbid</b> site.</li><li>Bachelor's degree in <b>business administration, Engineering, Management, Marketing,</b> or a related field.</li><li><b>3-6 years of experience</b> in enterprise business development, pre-sales solutioning, sales engineering, or related commercial roles.</li><li>Demonstrated track record of achieving or exceeding pipeline generation and business development targets.</li><li>Strong analytical capabilities with proven experience building and managing data-driven operational models and reports using <b>Microsoft Excel</b>.</li><li>Excellent stakeholder management, communication, and presentation skills.</li><li>Ability to translate business requirements into commercial and operational solutions.</li></ul><br><p>Location:</p><br><br>JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan&nbsp;<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<p>The Job in Summary The content moderator is mainly responsible to ensure that related content is placed in the right category and does not include any illegal items in alignment with the client s requirements and Concentrix business strategies.</p><h4>What is Required from You?</h4><ul><li>Evaluate online content in conjunction with relevant policies and procedures.</li><li>Process and review accounts that have been flagged for review due to having potentially sensitive content to ensure that there are no violations of policies.</li><li>Visually navigate and review images, videos, accounts, and text-based content through published policies, procedures, and regulatory requirements while dealing with highly sensitive and explicit content on daily basis.</li><li>Escalate violations of client policies using internal tools when needed.</li><li>Maintain a high level of quality in each case.</li><li>Achieve monthly KPI s including productivity as part of daily workflow.</li></ul><h4>Our Working Condition?</h4><ul><li>Work from Office</li><li>Shifts Based including Weekends and Public Holidays</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>What Is The Qualification You Should Have?</h4><ul><li>0-2 years of relevant experience preferably in customer service/ call center.</li><li>Bachelor or Diploma degree in any related field.</li><li>Basic to Intermediate English language (B1).</li><li>Fluent Spanish Language Skills (Written and Verbal)</li><li>Basic knowledge in Microsoft office packages.</li><li>Aware of customer service platforms and tools.</li></ul>

<p>What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><p>Review customer requests and expectations and respond to them according to their needs and situations</p><p>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</p><p>Develop your tech skills and learn how to use software solutions that improve people s lives</p><p>Champion better brand experiences for our customers and clients</p><p>What's in it for you:</p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career. In this role, we offer benefits that help support your unique lifestyle:</p><ul><li>Competitive salary and performance bonus opportunities</li><li>Central location in Irbid</li><li>Full paid training on the company and the project you ll be working on</li><li>Career development programs, digital learning courses</li></ul><p>Reimagine the best version of you! We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients businesses. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.</p><p><strong>Desired Candidate Profile</strong></p><p>Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.</p><p>Eligibility to work: In accordance with Jordan's law, only applicants who are legally authorized to work in Jordan will be considered for this position.</p>

<p>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</li><li>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</li><li>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</li><li>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</li><li>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</li><li>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</li><li>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</li><li>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</li><li>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</li><li>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</li><li>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</li><li>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</li><li>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</li><li>Assist with preparing change request documentation and supporting artifacts as defined by the process.</li><li>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</li><li>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</li><li>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</li><li>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</li><li>Complete all assigned, mandatory training within the timeframe provided.</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Currently pursuing or recently completed a Bachelor s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</p><p>0 6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</p><p>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</p><p>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</p><p>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</p><p>Strong willingness to learn, ask questions, document findings, and follow defined processes.</p><p>Good communication, teamwork, attention to detail, and problem-solving skills.</p><p>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</p><p>MCSE or similar certification is preferred but not required.</p>

<p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.</p><p>We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.</p><p><strong>Career growth and personal development:</strong> This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p><strong>What you will do in this role:</strong> In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><ul><li>Review customer requests and expectations and respond to them according to their needs and situations</li><li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li><li>Develop your tech skills and learn how to use software solutions that improve people s lives</li><li>Champion better brand experiences for our customers and clients</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Bachelor's degree or diploma in any related field</li><li>Are proficient or bilingual in Arabic and English</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it's this one or another role.</p>

<p>What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: Review customer requests and expectations and respond to them according to their needs and situations Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience Develop your tech skills and learn how to use software solutions that improve people s lives Champion better brand experiences for our customers and clients</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.</p><p>Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p><b><br></b></p><p><b>What you will do in this role:</b></p><p>In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><ul><li>Review customer requests and expectations and respond to them according to their needs and situations</li><li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li><li>Develop your tech skills and learn how to use software solutions that improve people s lives</li><li>Champion better brand experiences for our customers and clients</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Your qualifications:</h2><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Bachelor's degree or diploma in any related field</li><li>Are proficient or bilingual in Arabic and English</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it s this one or another role.</p>

<p>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms. Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned. What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: Review customer requests and expectations and respond to them according to their needs and situations Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience Develop your tech skills and learn how to use software solutions that improve people s lives Champion better brand experiences for our customers and clients</p><p><strong>Desired Candidate Profile</strong></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p><br></p>