Jordan Kuwait Bank jobs
10 Jobs Found
<h2 class="h5">Job description</h2>
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<span></span><p><span>We are seeking an experienced <strong>Credit Review Supervisor</strong> to oversee credit review activities for <strong>Private Banking clients and the Cyprus Branch</strong>, ensuring robust credit assessment, effective workflow management, and compliance with the Bank’s credit policies and applicable regulatory requirements.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <p><span>- Supervise daily credit review activities, including workflow distribution, workload prioritization, turnaround times, and service-level adherence.</span></p><br>
<p><span>- Review credit studies, assessments, and recommendations to ensure accuracy, completeness, consistency, and sound credit judgment.</span></p><br>
<p><span>- Review, recommend, approve, or escalate credit applications, including complex, exceptional, and high-risk cases, within delegated authorities.</span></p><br>
<p><span>- Conduct and oversee comprehensive assessments of customers’ creditworthiness, repayment capacity, financial position, liabilities, cash flows, affordability, and overall risk profile.</span></p><br>
<p><span>- Review debt burden ratios, repayment sustainability, and other relevant financial and credit risk indicators.</span></p><br>
<p><span>- Review policy exceptions, override cases, ECL/Staging Overrides, and other exceptional cases, ensuring appropriate justification, documentation, and escalation.</span></p><br>
<p><span>- Oversee restructuring, rescheduling, settlement, and post-disbursement review activities and ensure appropriate credit analysis and documentation.</span></p><br>
<p><span>- Supervise employer and company assessments related to lending eligibility, including financial performance, operational stability, sector risks, repayment behavior, and periodic reassessments.</span></p><br>
<p><span>- Monitor credit quality, portfolio trends, exceptions, operational risk indicators, productivity, and turnaround times, and escalate significant observations where required.</span></p><br>
<p><span>- Ensure adherence to internal credit policies, delegated authorities, Central Bank requirements, Consumer Protection Instructions, governance standards, and applicable regulatory requirements.</span></p><br>
<p><span>- Coordinate with Relationship Managers, Branches, Risk, and other relevant departments to address complex credit cases and resolve operational or credit-related matters.</span></p><br>
<p><span>- Participate in the review and implementation of credit products, campaigns, policy changes, and process enhancements, assessing their operational and risk implications.</span></p><br>
<p><span>- Identify workflow gaps and process inefficiencies and support digital transformation and continuous improvement initiatives within Credit Review.</span></p><br>
<p><span>- Prepare management reports and analytical insights covering portfolio quality, credit exceptions, productivity, operational risks, and key performance trends.</span></p><br>
<p><span>- Provide technical guidance, coaching, and ongoing support to team members, ensuring consistent application of credit policies, procedures, and assessment standards.</span></p><br>
<p><span>- Support team performance, workload continuity, and resource allocation during high-volume periods and changing business requirements.</span></p><br> <p><strong><span>Qualifications & Experience:</span></strong></p><br> <p><span>- Bachelor’s degree in Finance, Banking, Accounting, Economics, Business Administration, or a related field.</span></p><br>
<p><span>- 5–10 years of relevant banking credit experience, preferably within Credit Analysis, Credit Review, Credit Underwriting, Credit Approval, or a comparable credit function.</span></p><br>
<p><span>- Demonstrated experience in assessing complex individual and corporate credit cases.</span></p><br>
<p><span>- Strong exposure to Private Banking, corporate lending, self-employed customers, and non-standard credit facilities is highly preferred.</span></p><br>
<p><span>- Experience in structured financing arrangements and collateral-backed facilities is an advantage.</span></p><br>
<p><span>- Strong financial and credit analysis, risk assessment, decision-making, and problem-solving capabilities.</span></p><br>
<p><span>- Strong communication, stakeholder management, and team leadership skills.</span></p><br>
<p><span>- Professional certifications in Credit Analysis, Financial Analysis, or Risk Management are considered an advantage.</span></p><br> <p><strong><span>We are an equal-opportunity employer committed to fostering an inclusive workplace. All qualified applicants will be considered for employment without discrimination based on race, color, religion, gender, national origin, or disability status.</span></strong></p><br> </div>
<h2 class="h5">Job description</h2>
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<span>Role Summary
Assist in following up on outstanding debts within the retail portfolio. Review client files for performing loans, contact clients and their guarantors, and help arrange debt repayment either through cash or rescheduling to ensure the bank’s rights are protected.
</span><p><strong><span>Key Responsibilities:</span></strong></p><br> <ul>
<li><span>Liaise with debtors regarding outstanding debt and agree a deadline for payment.</span></li>
<li><span>Provide administrative assistance to claim settlements.</span></li>
<li><span>Assess compliance with established standards and protocols for routine inquiries.</span></li>
<li><span>Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.</span></li>
<li><span>Gather information for recommendations to the risk modeling and risk scenarios.</span></li>
<li><span>Create positive experiences for clients by interacting courteously with them.</span></li>
<li><span>Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.</span></li>
<li><span>Understand and follow basic information security procedures, responding to standard queries and incidents. Learn and apply processes to protect sensitive information.</span></li>
<li><span>Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.</span></li>
<li><span>Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.</span></li>
<li><span>Prioritize own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance.</span></li>
<li><span>Support others by carrying out simple risk monitoring and assessment tasks.</span></li>
<li><span>Follow a range of mandatory procedures and methods of work (including the use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.</span></li>
<li><span>Support in using the internal communications system to access specific information on request.</span></li>
<li><span>Support others by carrying out routine policy-related tasks.</span></li>
</ul> <p><strong><span>Tasks:</span></strong></p><br> <ul>
<li><span>Achieve Collection targets set by Retail and Remedial in Charge or the department Manager</span></li>
<li>Manage and monitor delinquent and non-performing retail accounts .</li>
<li>Prepare restructuring, rescheduling, and settlement proposals in line with approved policies</li>
<li>Monitor repayment plans and ensure compliance with agreed terms</li>
<li>Coordinate with Credit, Collection, Legal, Branches, and other relevant departments.</li>
<li>Prepare regular reports and provide updates on portfolio performance and remedial activities</li>
<li><span>Prepare credit studies on the debts of defaulting clients and/or their guarantors within the scope of the job, the results of follow-ups and investigations, and developing appropriate recommendations in terms of scheduling debts</span></li>
<li><span>Maintain polite and professional communication with debtors to explain the importance of timely payments and resolve disputes.</span></li>
<li><span>Ensure that all debt collection practices adhere to relevant laws and regulations, such as the Fair Debt Collection Practices Act.</span></li>
<li><span>Negotiate settlements with debtors when appropriate, taking into account the company's guidelines and policies</span></li>
<li><span>Evaluate the creditworthiness of debtors and recomme credit limits or restrictions when needed</span></li>
<li><span>Stay updated on industry trends, regulations, and best practices in debt collection to improve effectiveness.</span></li>
</ul> <p><strong><span>Qualifications & Skills:</span></strong></p><br>
<ul>
<li><span>Education: Bachelor’s degree in finance, Business Administration, or related field.</span></li>
<li><span>2 – 5 years of experience in retail collections, debt recovery, or a similar role within the banking or financial services sector.</span></li>
<li><span>Strong negotiation and communication skills.</span></li>
<li><span>Knowledge of collection policies, regulations, and financial analysis.</span></li>
</ul> <p><span> We are an equal-opportunity employer, committed to fostering an inclusive workplace. All applicants will be considered for employment without discrimination based on race, color, religion, gender, national origin, or disability status. We are dedicated to maintaining a safe, healthy, and supportive work environment for all.</span></p><br>
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<h2 class="h5">Job description</h2>
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<span></span><p><span>Jordan Kuwait Bank is seeking a qualified and detail-oriented professional to join its team as a <strong>Governance Officer – Subsidiaries</strong>.</span></p><br>
<p><span>The role will support the effective governance and oversight of the Bank’s subsidiaries, ensuring alignment with the Group’s governance framework, applicable local and international regulatory requirements, and internal policies. The successful candidate will contribute to strengthening governance practices across the Group, facilitating effective coordination with subsidiaries operating across different jurisdictions, and supporting consistent, transparent, and effective governance and reporting practices.</span></p><br>
<p><strong><span>Key Responsibilities:</span></strong></p><br>
<ol>
<li><span>Support the implementation and continuous enhancement of the governance framework applicable to the Bank’s subsidiaries.</span></li>
<li><span>Monitor subsidiaries’ adherence to approved governance policies, frameworks, delegated authorities, and applicable regulatory requirements.</span></li>
<li><span>Coordinate governance-related matters between the Bank and its subsidiaries, ensuring timely communication, documentation, escalation, and follow-up.</span></li>
<li><span>Maintain accurate and up-to-date governance records, including Board and committee composition, mandates, delegated authorities, policies, and key corporate documents.</span></li>
<li><span>Monitor governance-related actions and recommendations and coordinate with relevant stakeholders to ensure timely implementation and closure.</span></li>
<li><span>Review subsidiaries’ governance policies, frameworks, and practices to ensure alignment with Group-level governance standards and applicable regulatory expectations.</span></li>
<li><span>Prepare periodic governance reports, dashboards, and management updates covering subsidiaries’ governance status, key developments, identified gaps, and areas requiring management attention.</span></li>
<li><span>Conduct and support governance assessments to identify opportunities for strengthening governance practices, accountability, oversight, and decision-making across subsidiaries.</span></li>
<li><span>Coordinate with Legal, Compliance, Risk, Finance, Internal Audit, and other relevant functions on matters related to subsidiary governance.</span></li>
<li><span>Monitor and assess corporate governance requirements and regulatory developments across European jurisdictions relevant to the Bank’s subsidiaries and support the alignment of subsidiary governance practices with applicable European governance and regulatory standards.</span></li>
</ol>
<p><strong><span>Qualifications & Experience:</span></strong></p><br>
<ul>
<li><span>Bachelor’s degree in business administration, Finance, Banking, Law, Accounting, or a related field.</span></li>
<li><span>Relevant experience in Corporate Governance, Subsidiary Governance, Compliance, Legal, Risk Management, or a related function, preferably within the banking or financial services sector.</span></li>
<li><span>Practical experience or strong exposure to corporate governance frameworks and regulatory requirements within European jurisdictions is highly preferred.</span></li>
<li><span>Experience working within a Group structure or supporting subsidiaries across multiple jurisdictions would be an advantage.</span></li>
<li><span>Strong understanding of corporate governance principles, Board and committee governance, policies, delegated authorities, and regulatory requirements.</span></li>
<li><span>Strong analytical, reporting, documentation, and follow-up capabilities.</span></li>
<li><span>Excellent communication and stakeholder management skills, with the ability to coordinate effectively across different functions, legal entities, and jurisdictions.</span></li>
<li><span>Strong attention to detail, organizational skills, and the ability to manage multiple governance requirements and deadlines.</span></li>
<li><span>High level of professionalism, integrity, confidentiality, and accountability.</span></li>
</ul> <p><span>At Jordan Kuwait Bank, we believe diversity drives innovation</span></p><br>
<p><span>We are proud to be an equal-opportunity employer, fostering a safe, healthy, and inclusive workplace.</span></p><br>
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<h2 class="h5">Job description</h2>
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<span></span><p><span>Are you an experienced <strong>Project Manager</strong> with a strong background in banking, digital transformation, and technology-enabled projects?</span></p><br> <p><span>We are looking for a highly driven <strong>Project Manager</strong> to join our Enterprise Project Management Office (ePMO) and lead strategic projects across the Bank, with particular exposure to Digital Channels, Corporate Banking, SME Banking, Cards, Payments, and Digital Initiatives.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ol>
<li><span>Manage the full project lifecycle from initiation and planning through execution, testing, implementation, go-live, stabilization, and closure.</span></li>
<li><span>Manage multiple projects simultaneously while maintaining effective oversight of scope, schedules, budgets, resources, quality, risks, issues, dependencies, and deliverables.</span></li>
<li><span>Develop and maintain project plans, risk assessments, governance documentation, progress reports, and executive-level updates.</span></li>
<li><span>Coordinate effectively with cross-functional stakeholders across Business, Technology, Operations, Risk, Compliance, Finance, and Legal.</span></li>
<li><span>Manage external vendors, consultants, system integrators, and technology partners.</span></li>
<li><span>Ensure adherence to project governance frameworks, delivery methodologies, controls, and project management best practices.</span></li>
<li><span>Manage scope changes, project risks, issues, and stakeholder expectations throughout the project lifecycle.</span></li>
<li><span>Oversee UAT follow-ups, implementation readiness, production deployment, operational handover, and post-go-live stabilization.</span></li>
<li><span>Support successful delivery of digital transformation, banking applications, integrations, APIs, automation, and other technology-enabled initiatives.</span></li>
</ol>
<p><strong><span>Qualifications & Experience:</span></strong></p><br>
<ul>
<li><span>Minimum 5 years of proven project management experience.</span></li>
<li><span>PMP certification is mandatory.</span></li>
<li><span>PMI-ACP or another recognized Agile certification is an advantage.</span></li>
<li><span>Banking sector experience is highly preferred.</span></li>
<li><span>Proven experience delivering projects within Digital Channels, Corporate Banking, and/or SME Banking is mandatory.</span></li>
<li><span>Strong knowledge of different project delivery approaches, including Waterfall, Scrum, SAFe, and Hybrid methodologies.</span></li>
<li><span>Strong understanding of banking operating models, business functions, and cross-functional dependencies.</span></li>
<li><span>Proven experience managing vendors and multiple business and technology stakeholders.</span></li>
<li><span>Strong knowledge of project governance, risk and issue management, change management, and project controls.</span></li>
<li><span>Strong understanding of business requirements, technical delivery, testing, implementation readiness, and operational transition.</span></li>
<li><span>Excellent communication, negotiation, stakeholder management, reporting, and problem-solving skills.</span></li>
<li><span>Strong English communication and reporting capabilities.</span></li>
<li><span>Experience in digital transformation, banking applications, APIs, integrations, automation, Open Banking, FinTech, Digital Channels, Cards, or Payments is a strong advantage.</span></li>
<li><span>Knowledge of payment systems such as SWIFT, ACH, or RTGS, as well as Cards Operations (Issuing & Acquiring), is highly valued.</span></li>
</ul> <p><span>If you have the experience, certification, and passion to lead complex and strategic banking projects, we encourage you to apply and join a team driving transformation and innovation across the Bank.</span></p><br> <p><strong><span>We are an equal-opportunity employer committed to fostering an inclusive, safe, and supportive workplace.</span></strong></p><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p>We are looking for a <strong>Technical Integration Analyst</strong> to join our IT Department. The role to design and implement system integration solutions, analyzing business requirements, integration solution architectures, and ensuring seamless Integration between multiple systems, combine technical expertise with strong problem-solving abilities to deliver efficient integration solutions that meet business objectives.</p><br>
<p><strong>Key Responsibilities:</strong></p><br>
<ol>
<li>Work closely with business analysts and teams to understand business requirements and develop technical requirements and specifications SRS and related documentations.</li>
<li>Act as a bridge between business and IT, translating functional needs into technical solutions.</li>
<li>Perform system Analysis, data mapping, creating, and maintaining technical documentations such as interface specifications, procedures, and data flow diagrams.</li>
<li>Identify, analyze system dependencies and design, document requirements and ensure that appropriate changes are made, and study impact the current solutions.</li>
<li>Integration testing of API/systems and Integration points of related systems to ensure functional requirements are met.</li>
<li>Investigate, Troubleshoot, and resolve integration issues efficiently to ensure system stability and performance.</li>
<li>Document Integration system dependencies and technical catalogues, Manuals and any required technical documentations as needed.</li>
</ol>
<p><strong>Core Skills & Qualifications:</strong></p><br>
<ul>
<li>Strong Analytical problem-solving skills and understanding of API design and RESTful services and communication abilities.</li>
<li>Proficiency in SOAP & RESTful APIs, XML, XSLT, JSON, SQL / PL-SQL, and tools such as Postman and Swagger.</li>
<li>Excellent testing background and hands on with deferent testing tools.</li>
<li>Hands-on with integration tools (TIBCO BW, API Gateways).</li>
<li>Ability to balance functional and technical requirements.</li>
<li>Bachelor’s degree in computer science, Software Engineering, or a related field.</li>
<li>2–4 years of proven experience in System analysis and integration of a variety of technology systems.</li>
</ul>
<p><strong>We are an equal-opportunity employer committed to fostering an inclusive, safe, and supportive workplace.</strong></p><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><strong>Job Overview:</strong></p><br>
<p>We are looking for an experienced and creative Senior Corporate Communications & CSR Officer to lead and deliver high-impact corporate communications, events, sponsorships, and CSR initiatives.</p><br>
<p>The ideal candidate combines strategic thinking with creativity and strong hands-on execution, brings fresh ideas and broad market exposure, and is always looking for new ways to strengthen the organization’s presence, reputation, and social impact.</p><br> <p><strong>Key Responsibilities:</strong></p><br>
<ul>
<li>Develop and execute strategic corporate communications plans and initiatives aligned with the organization’s objectives.</li>
<li>Bring fresh, creative ideas and continuously explore new trends, concepts, and opportunities across communications, events, sponsorships, and CSR.</li>
<li>Plan and manage major corporate events, activations, conferences, and high-profile engagements from concept to execution.</li>
<li>Manage sponsorship opportunities, including evaluation, negotiation, activation, execution, and post-event assessment.</li>
<li>Develop and manage CSR programs and strategic community partnerships with a focus on meaningful and sustainable impact.</li>
<li>Manage relationships with external partners, agencies, vendors, institutions, and key stakeholders.</li>
<li>Develop and review corporate content, including announcements, press releases, speeches, presentations, and other communication materials.</li>
<li>Manage communications, events, sponsorship, and CSR budgets, ensuring effective allocation and utilization.</li>
<li>Ensure consistent corporate messaging, positioning, and tone of voice across communication activities.</li>
<li>Manage multiple projects, timelines, and deliverables while maintaining high standards of quality and execution.</li>
<li>Monitor the performance and impact of initiatives and identify opportunities for continuous improvement.</li>
</ul> <p><strong>Job Requirements</strong></p><br>
<ul>
<li>Bachelor’s degree in Communications, Marketing, Public Relations, Business, or a related field.</li>
<li>Minimum 6 years of relevant professional experience.</li>
<li>Strong experience in corporate communications and strategic communications.</li>
<li>Proven hands-on experience in planning and executing major corporate events and managing sponsorships.</li>
<li>Solid experience in CSR programs, initiatives, and community partnerships.</li>
<li>Experience in budget planning and management.</li>
<li>Excellent Arabic and English communication and writing skills.</li>
<li>Strong project management, stakeholder management, negotiation, and organizational skills.</li>
<li>Creative, curious, and well-exposed to evolving communication trends, with the ability to turn ideas into impactful initiatives.</li>
<li>Ability to manage multiple projects and priorities in a fast-paced environment.</li>
</ul>
<p>At Jordan Kuwait Bank, we value diversity, inclusion, innovation, and equal opportunity. We are committed to fostering a secure, healthy, inclusive, and empowering workplace where our people can grow and make an impact. </p><br>
<p>If you are a creative communicator with a passion for reputation management and making a positive impact, we would love to hear from you.</p><br>
</div>
<h2 class="h5">Job description</h2>
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<span></span><p><span>Are you a Splunk professional with strong expertise in optimization, automation, and cybersecurity?</span></p><br> <p><span>Jordan Kuwait Bank (JKB) is looking for a talented Splunk Expert to join our team and play a key role in strengthening our cybersecurity capabilities, enhancing security monitoring, and supporting our evolving digital landscape.</span></p><br> <p><strong><span></span></strong><strong><span> Key Responsibilities:</span></strong></p><br> <p><span>• Maintain, administer, and optimize Splunk Enterprise (on-premises) deployments.</span></p><br>
<p><span>• Design, develop, and fine-tune security use cases, dashboards, alerts, and reports.</span></p><br>
<p><span>• Manage log ingestion, parsing, indexing, and data optimization to enhance monitoring capabilities.</span></p><br>
<p><span>• Collaborate closely with SOC teams to strengthen threat detection and incident response.</span></p><br>
<p><span>• Ensure the scalability, reliability, and performance of Splunk environments.</span></p><br>
<p><span>• Automate searches, reporting, and incident-response workflows to improve operational efficiency.</span></p><br>
<p><span>• Troubleshoot and resolve Splunk performance, integration, and configuration issues.</span></p><br> <p><strong><span></span></strong><strong><span> What We’re Looking For:</span></strong></p><br> <p><span>✔</span><span> Minimum 3 years of hands-on experience in Splunk administration.</span></p><br>
<p><span>✔</span><span> Strong understanding of SIEM environments, cybersecurity operations, and security best practices.</span></p><br>
<p><span>✔</span><span> Strong analytical and problem-solving capabilities with a focus on performance optimization and automation.</span></p><br> <p><strong><span></span></strong><strong><span> Preferred Certifications:</span></strong></p><br>
<p><span></span><span> Splunk Core Certified Advanced Power User</span></p><br>
<p><span></span><span> Splunk Enterprise Certified Admin</span></p><br>
<p><span></span><span> Splunk Enterprise Certified Architect</span></p><br>
<p><span></span><span> Splunk Enterprise Security Certified Admin</span></p><br> <p><span>If you are passionate about cybersecurity, enjoy solving complex technical challenges, and want to contribute to strengthening the digital resilience of one of Jordan’s leading banking institutions, we would be pleased to hear from you.</span></p><br> <p><span>Join JKB and be part of a team shaping a more secure and resilient digital future.</span></p><br> <p><span>At Jordan Kuwait Bank, we value diversity, inclusion, innovation, and equal opportunity. We are committed to fostering a secure, healthy, inclusive, and empowering workplace where our people can grow and make an impact.</span></p><br>
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<h2 class="h5">Job description</h2>
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<span></span><p><span>Jordan Kuwait Bank is seeking an experienced driven banking professionals to join its Private Banking team as a <strong>Private Banking Relationship Manager / Senior Private Banking Relationship Manager</strong>.</span></p><br> <p><span>This role is responsible for developing and managing a high-value portfolio of High-Net-Worth (HNW) clients, building trusted and long-term relationships, and delivering tailored financial solutions that address clients’ evolving financial and wealth management needs. This role will also contribute to the growth of the Private Banking business through strategic client acquisition, portfolio development, and the identification of new business opportunities.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul>
<li><span>Develop, manage, and grow a portfolio of HNW clients while delivering a distinctive Private Banking experience.</span></li>
<li><span>Acquire new clients and strengthen existing relationships to drive sustainable portfolio growth and profitability.</span></li>
<li><span>Assess clients’ financial needs and provide tailored banking, credit, investment, and wealth-related solutions in collaboration with relevant business and product teams.</span></li>
<li><span>Identify opportunities to deepen client relationships and maximize the value of the overall relationship.</span></li>
<li><span>Maintain strong knowledge of financial markets, banking products, and emerging client needs.</span></li>
<li><span>Monitor portfolio performance and proactively manage client relationships against agreed business objectives.</span></li>
<li><span>Maintain the highest standards of professionalism, confidentiality, and client service.</span></li>
<li><span>Ensure full adherence to KYC, AML, regulatory requirements, and the Bank’s internal policies and risk framework.</span></li>
</ul> <p><strong><span>Qualifications & Experience:</span></strong></p><br> <ul>
<li><span>Bachelor’s degree in finance, Banking, Business Administration, Economics, or a related field.</span></li>
<li><span>Relevant experience within Private Banking, Wealth Management, Elite/Priority Banking, or HNW Relationship Management.</span></li>
<li><span>Proven track record in client acquisition, portfolio growth, and relationship management.</span></li>
<li><span>Strong understanding of banking products, credit solutions, investments, and financial markets.</span></li>
<li><span>Strong commercial acumen and business development capabilities.</span></li>
<li><span>Excellent relationship-building, communication, negotiation, and networking skills.</span></li>
<li><span>High level of professionalism, integrity, discretion, and client orientation.</span></li>
</ul> <p>We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin, or disability status, and we work together to promote a safe and healthy working environment.</p><br>
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<h2 class="h5">Job description</h2>
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<span></span><p>We are currently seeking a talented and driven <strong>SME Relationship Manager (Irbid Center)</strong> to join our growing banking team. In this role, you will be responsible for managing and expanding a portfolio of Small and Medium Enterprise (SME) clients, delivering tailored banking solutions, and building strong, long-term relationships that support their business growth.</p><br> <p><strong><span></span> Key Responsibilities:</strong></p><br> <ul>
<li>Develop and maintain strong relationships with SME clients by understanding their financial needs and business models.</li>
</ul> <ul>
<li>Provide expert financial advice and recommend banking solutions aligned with clients’ objectives.</li>
</ul> <ul>
<li>Monitor client portfolio performance and proactively identify growth and improvement opportunities.</li>
</ul> <ul>
<li>Identify cross-selling and upselling opportunities to enhance product penetration.</li>
</ul> <ul>
<li>Drive client acquisition through referrals, networking, and participation in business and community events.</li>
</ul> <ul>
<li>Ensure all interactions and transactions comply with bank policies and applicable regulations.</li>
</ul> <ul>
<li>Contribute to the continuous improvement of SME banking processes and services.</li>
</ul> <p><strong><span></span> Behavioral Competencies:</strong></p><br> <ul>
<li>Customer Focus: Strong ability to understand client needs and deliver tailored financial solutions.</li>
</ul> <ul>
<li>Communication: Clear and effective communication, with the ability to adapt to different client profiles.</li>
</ul> <ul>
<li>Collaboration: Works effectively with internal teams to ensure a seamless client experience.</li>
</ul> <ul>
<li>Accountability: Demonstrates ownership and responsibility for client outcomes.</li>
</ul> <ul>
<li>Efficiency: Ability to prioritize tasks and optimize performance.</li>
</ul> <p><strong><span></span> Key Skills:</strong></p><br> <ul>
<li>SME client relationship management and advisory</li>
</ul> <ul>
<li>Credit risk assessment and structuring</li>
</ul> <ul>
<li>Sales and portfolio growth</li>
</ul> <ul>
<li>Financial analysis and reporting</li>
</ul> <ul>
<li>Proficiency in MS Office applications</li>
</ul> <ul>
<li>Strong interpersonal and communication skills</li>
</ul> <ul>
<li>Team-oriented with a proactive mindset</li>
</ul> <p><strong><span></span> Qualifications & Experience:</strong></p><br> <ul>
<li>Bachelor’s degree in business, Finance, Economics, or a related field</li>
</ul> <ul>
<li>5 – 9 years of experience in SME or corporate banking</li>
</ul> <ul>
<li>Solid experience in credit structuring and risk assessment</li>
</ul> <ul>
<li>Proven ability to manage and grow a client portfolio</li>
</ul> <ul>
<li>Fluency in Arabic and English is required</li>
</ul> <p><strong><span></span> Work Location:</strong><br>Irbid Center</p><br> <p><strong><span></span> Why Join Jordan Kuwait Bank?</strong></p><br> <p>At Jordan Kuwait Bank, we empower our employees to innovate, lead, and grow. As part of our SME Banking team, you will play a key role in supporting economic development while advancing your career within a dynamic and forward-thinking institution.</p><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><strong>We're Hiring: Customer Services Representative</strong></p><br>
<p>Jordan Kuwait Bank is seeking a dedicated <strong>Customer Services Representative</strong> to join our team and deliver exceptional service to our valued customers.</p><br>
<p>As a Customer Services Representative, you will be the frontline ambassador of our bank, responsible for supporting and attracting customers by providing helpful information, handling transactions, answering inquiries, and resolving concerns. Your role is pivotal in ensuring customer satisfaction with our products, services, and features by delivering accurate, efficient, and high-quality service that meets and exceeds expectations.</p><br>
<p><strong>"The goal as a company is to have customer service that is not just the best but legendary."</strong></p><br>
<p><strong><br>Main Responsibilities:</strong></p><br>
<ul>
<li>Efficiently execute cash handling and banking transactions</li>
<li>Identify customer needs and recommend appropriate bank products or services</li>
<li>Handle customer requests and inquiries related to accounts, products, and services professionally, ensuring satisfaction across all customer segments</li>
<li>Promote and sell bank products and services through direct and cross-selling to achieve branch goals and increase customer base and revenue</li>
<li>Support customer onboarding and enhance the customer experience by engaging customers with our digital banking solutions</li>
<li>Process Trade Finance requests (LCs, LGs, BCs, etc.) professionally and efficiently</li>
<li>Carry out any additional tasks as requested by the Line Manager</li>
</ul>
<p><strong>Requirements:</strong></p><br>
<ul>
<li>Minimum bachelor’s degree in accounting, Finance, or any relevant field</li>
<li>2-3 years of experience in customer service or banking</li>
<li>Excellent command of both Arabic and English languages</li>
</ul> <p><strong>Competencies & Skills:</strong></p><br>
<ul>
<li>Strong communication, negotiation, and interpersonal skills</li>
<li>Ability to identify counterfeit currency and manage cash effectively</li>
<li>Comprehensive knowledge of banking products, services, rules, and regulations</li>
<li>Proven selling and cross-selling abilities</li>
<li>Team player with a collaborative mindset</li>
<li>Proficient in Microsoft Office applications</li>
</ul>
<p><strong>Join the Jordan Kuwait Bank Family</strong></p><br>
<p>We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.</p><br>
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