Network Operations Engineer

Umniah Jordan - Jordan - Amman

Job Brief:

Network stability and reliability assurance through 24/7 network monitoring, fault management, and reporting management while escalating cases out of SLA/OLA, NOC will implement standard changes and actions on RAN network to speed up problem resolution and implement urgent changes, also NOC acts as SPOC that insure proper communication with O&M teams.

Responsibilities :

  • Assure and fulfill fault management requirement:
    • Correlate issues from different inputs to identify service impact.
    • Create network reports and open the needed tickets on spot, and conduct the needed follow up on open cases.
    • Escalate pending issues before up reaching OLAs.
    • Take necessary first line actions to resolve issues in coordination with related parties.
    • Audit network faults and make sure all issues are being reported to other teams by the NOC team.
    • Ensure sufficient recording for network events and incidents by the NOC team.
    • Incidents reporting and followup.
  • Supervise data Management activities :
  • Implement standard changes agreed with RAN team .
  • Implement first level actions in coordination with Maintenance team.
  • Organize and supervise daily tasks related to change requests from NOC team and conduct the needed audit processes.
  • Manage NOC folders and keep NOC configuration data reliable and up to date.
  • Document and update NOC processes, procedures and policies according to work demands.
  • Plan and implement regular network health and consistency checks.
  • Assure reliable help desk management by the NOC team:
  • Administrate and operate NOC Tools:
  • Generate vital report related to NOC and operations activities:
  • Assure reliable help desk management.
  • Provide 24/7 assistance to public security persons.
  • Work as single point of contact “SPOC” with other operators regarding network incidents.
  • Support NOC team and other team’s members for technical and non-technical issues.
  • Assure implementing and adherence to NOC processes, procedures and policies.
  • Assure proper implementation of access management process.
  • Ensure all monitoring tools are in health state.
  • Propose customizations that drive enhancement on work efficiency.
  • Generate daily, weekly and monthly reports related to network faults and activities.
  • Prepare needed Ad-hoc reports for higher management related to major events.
  • Generate incident reports analysis.
  • Add right information to trouble tickets to ensure accurate reports for Availability and route causes
Post date: Today
Publisher: Umniah Jordan jobs
Post date: Today
Publisher: Umniah Jordan jobs