Job Brief:

Network stability and reliability assurance through 24/7 network monitoring, fault management, and reporting management while escalating cases out of SLA/OLA, NOC will implement standard changes and actions on RAN network to speed up problem resolution and implement urgent changes, also NOC acts as SPOC that insure proper communication with O&M teams.

Responsibilities :

• Assure and fulfill fault management requirement:
  • Correlate issues from different inputs to identify service impact.
  • Create network reports and open the needed tickets on spot, and conduct the needed follow up on open cases.
  • Escalate pending issues before up reaching OLAs.
  • Take necessary first line actions to resolve issues in coordination with related parties.
  • Audit network faults and make sure all issues are being reported to other teams by the NOC team.
  • Ensure sufficient recording for network events and incidents by the NOC team.
  • Incidents reporting and followup.
• Supervise data Management activities :

• Implement standard changes agreed with RAN team .
• Implement first level actions in coordination with Maintenance team.
• Organize and supervise daily tasks related to change requests from NOC team and conduct the needed audit processes.
• Manage NOC folders and keep NOC configuration data reliable and up to date.
• Document and update NOC processes, procedures and policies according to work demands.
• Plan and implement regular network health and consistency checks.

• Assure reliable help desk management by the NOC team:
• Administrate and operate NOC Tools:
• Generate vital report related to NOC and operations activities:

• Assure reliable help desk management.
• Provide 24/7 assistance to public security persons.
• Work as single point of contact “SPOC” with other operators regarding network incidents.
• Support NOC team and other team’s members for technical and non-technical issues.
• Assure implementing and adherence to NOC processes, procedures and policies.
• Assure proper implementation of access management process.

• Ensure all monitoring tools are in health state.
• Propose customizations that drive enhancement on work efficiency.
• Generate daily, weekly and monthly reports related to network faults and activities.
• Prepare needed Ad-hoc reports for higher management related to major events.
• Generate incident reports analysis.
• Add right information to trouble tickets to ensure accurate reports for Availability and route causes