About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team (Program / Department Summary)

USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to put Jordan’s home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) on a path to recovery, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.

Mercy Corps approach to Iqlaa integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. The program encourages and supports the participation of all MSE-owner segments.

Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all.

Mercy Corps leads on the implementation of Iqlaa, and weaves together technical expertise from a robust set of national, regional, and international partners.

The Position (General Position Summary)

The Communications Officer will help to develop, implement, and monitor communications activities to promote Iqlaa’s project and maintain informative and effective communication channels with the project’s different stakeholders.  

The Communications Officer will support in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USAID guidelines and branding and marking requirements. They will contribute to the development and dissemination of high-quality communications tools and materials, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will assist in the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications.

Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms and help develop impactful relations with Iqlaa’s key stakeholders.

Essential Responsibilities  

In coordination with the Communications team:

• Assist in the implementation of Iqlaa’s communications strategies and plans in accordance with USAID rules and regulations
• Draf engaging and effective communication and media materials for internal and external dissemination, including content for social and traditional media channels such as press releases, social media posts, etc, ensuring messaging, style and branding
• Collect briefings and information for press releases, success stories, presentations and reports
• Disseminate and publish internal and external content in coordination with the Communications Director
• Create monthly social media calendars, publish content as scheduled, and capture analytics
• Apply best practices to achieve improved social media performance
• Track, analyze, evaluate, and adapt social media campaigns and performance to reach desired outcomes
• Monitor social media trends and identify new tools and innovate practices to maintain effectiveness and relevance of the applied social media approach
• Disseminate content and news to the press and through direct emails: newsletters, news alerts, announcements, etc
• Review and edit communications content and material developed by Iqlaa’s partners, service providers, beneficiaries to be aligned with Iqlaa’s messaging, branding, marking and style
• Conduct media monitoring of local news outlets to capture important news and facts relevant to, or which may impact, the project or partners
• Support media efforts, including reaching out to media representatives and coordinating media attendance at events, etc
• Draft and edit content for internal reporting and reporting to donors
• Collaborate with technical and administrative staff to finalize all communications materials 
• Assist in the organization and execution of events, workshops, and webinars and develop related communications materials
• Provide graphical design and creative content where applicable
• Creative multimedia production is encouraged
• Photo and video shooting and maintaining records of project audiovisual materials
• Assist and coordinate with relevant partners, subcontractors and beneficiaries to produce professional photographs and videos and maintain a database of project audiovisual materials
• Assist in drafting requests for quotations/proposals and scopes of work for communication activities
• Handle communications-related procurement efforts including the preparation and submission of purchase requests, cash-advance requests, and the needed follow-up
• Ensure collaboration and coordination within the communications team and with other functions and components of Iqlaa and Mercy Corps
• Contribute to regular stakeholder analysis
• Maintain a well-structured archive of produced communications material.
• Update contacts databases and media lists and
• Provide communication-related administrative support 
• Support communications-related work as required
• Ensure project compliance with USAID communications, branding and marking requirements
• Other duties as assigned by direct supervisor and/or senior leadership
• Flexibility to work across different sites in Jordan on day missions

HUMAN RESOURCES

• Support Mercy Corps global and regional initiatives for human resources, including safeguarding and talent development.

RISK MANAGEMENT

• Engage and support countries across the region to ensure that adequate risk management systems are in place.
• Collaborate with country leadership to support preparedness and response to major disruptive events.
• Engage with country teams on the internal audit process to track findings and ensure country team compliance with IA findings and recommendations.
• Engage with country level Ethics and Assurance managers as well as the global Ethics and Assurance department to track and analyze trends and needs across countries.

SAFEGUARDING RESPONSIBILITIES 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

• None

Accountability

Reports Directly To: Communications Specialist and/or Communications Director (as applicable)

Works Directly With: Communications team, Deputy Chief (s) of Party, Technical Leads and relevant staff, partners, sub-grantees, service providers

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• BSc/BA in Marketing, Communications, Business or a related field is desired.
• 2 to 4 years of proven experience in communications and social media or a similar role, preferably with USAID projects.

Success Factors

The Communications Officer will have a deep commitment to humanitarian principles and values as well as to the overall objectives and approach of the Iqlaa program. They will be curious and have a willingness to learn new skills and methodologies while bringing a solid foundation in communication and marketing preferably at donor-funded programs ideally in Jordan or the region. They will have the ability to work under pressure, independently and with limited supervision and will be highly organized with creative problem-solving skills. They will pay high attention to detail and demonstrate proactivity, collaboration teamwork, and excellent communication and interpersonal skills. They will have strong time management skills, including the ability to juggle multiple tasks and respond rapidly to new events and competing priorities. (requiring minimal review).

Competencies

• Native Arabic speaker with solid editing skills in English and Arabic
• Outstanding communication abilities and writing skills with proven capacity to produce high-quality briefs, press releases, reports and other communication pieces in English and Arabic for internal and external stakeholders
• Solid editing and translating skills in English and Arabic
• Experience with management of online and social media communication
• Demonstrated expertise in dissemination of information through print, web and email
• Daily monitoring of the media and identification of news and content relevant to Iqlaa
• Events coordination
• Research skills
• Excellent computer skills including proficiency with Microsoft Office
• Photo editing skills using Photoshop
• Skills using Adobe Illustrator, InDesign, Adobe Creative Cloud Suite, and content management systems is a plus
• Video editing is a plus

Living Conditions / Environmental Conditions

The position is based in Amman and it requires in-country travel across governorates to support program activities. Staff will have access to good medical services and the living situation is of a high standard.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم.  نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

     كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to (([اضغط هنا لمشاهدة البريد اﻹلكتروني]))