Automation Jobs

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <strong>Deployment:</strong><br> <p>Oversee the SharePoint user access and application deployment.</p> <strong>SharePoint technologies:</strong><br> <p>Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis. Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <strong>Configuration:</strong><br> <p>Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment. Participate in the gathering of requirements and documentation from non-technical business users.</p> <strong>Development:</strong><br> <p>Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements. Apply industry-standard object-oriented programming best practices and design patterns. Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design. Isolate, diagnose, repair, and resolve software problems.</p> <strong>Design:</strong><br> <p>Create logical and functional software code in a variety of languages, particularly those related to SharePoint. Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <strong>Coaching and mentoring:</strong><br> <p>Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines. Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery:</strong><br> <p>Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report detailing the deviation and execution of planned tasks.</p> <strong>Problem-solving:</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality:</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements:</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance:</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment:</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in information technology or any relevant field.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. What can we promise you: You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience. We want you to help us become better. You will be empowered to drive change and innovate. That we will invest in you. We will give you the opportunity to master your domain and drive excellence. Aventra’s IT support team is responsible for building and maintaining a modern, scalable, highly available infrastructure to support our mission critical services all over the world. We are looking for a skilled senior system administrator who has strong practical troubleshooting skills, advanced overall systems knowledge, public clouds, and provisioning tools. Main Job Responsibilities:</p><ul><li>System administration duties.</li><li>AWS and Azure Cloud Compute and Storage Administration.</li><li>Google Suite (Workspace) Administration experience.</li><li>Slack Administration experience.</li><li>Data analysis, scripting, and automation to improve operations.</li><li>Enterprise Applications Administration and Monitoring.</li><li>Active Directory and Identity Management Administration (on premise, Azure Active Directory, and Okta).</li><li>Kaspersky endpoint protection Administration experience (Cloud).</li><li>Monitor system, server, cloud, and network alerts; resolve issues.</li><li>Manage backups and restores on premise and in the Azure Cloud.</li><li>Monitor and test data replication / synchronization and disaster recovery systems.</li><li>Manage asset tracking for responsible offices.</li><li>Ensure that rights management and security comply with company policy.</li><li>Work closely with other regional IT support teams to maintain company infrastructure.</li><li>Participate in project initiatives.</li><li>Work closely with the Cybersecurity team on cloud, infrastructure, application, security, and compliance projects.</li><li>Work in the role of Subject Matter Expert (SME) for certain areas of responsibility.</li><li>Provide second level desktop support at times for desktops and laptops; includes contact with user community and requires great customer service skills.</li><li>Be on call for After-Hours Emergency Support coverage approximately four weeks a year</li><li>Plan for reliability by designing systems to work across our multi-region and multi-cloud environments.</li><li>Work in close collaboration with multi-functional teams</li><li>Technical writing / Documentation.</li><li>IT Vendor Management.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Requirements Needed Competencies:</h2><ul><li>Fluent in both oral and written English</li><li>Time Management skills</li><li>Capable of succeeding in a very dynamic and fast-paced environment</li><li>Able to work individually as well as being a cooperative team player.</li><li>Knowledge of programming languages</li><li>Strong problem-solving skills</li><li>Good attention to detail</li><li>Excellent organizational and time management skills, and the ability to work on multiple projects at the same time.</li><li>Solid communication and consulting skills across audio, video, and written forms</li><li>Strong understanding of TCP/IP based computer networking (both local and wide area networking)</li><li>Strong analytical skills and ability to effectively prioritize and coordinate multiple deliverables simultaneously.</li><li>Strong ability to work effectively in a team and to communicate verbally and in writing with both external and internal customers.</li><li>Eagerness to learn in diverse areas.</li><li>Ability to work independently to produce desired results.</li><li>Microsoft Office application experience (i.e., MS Word, MS Excel, MS PowerPoint, Teams)</li><li>Strong knowledge of Windows operating systems, equipment, technology, and other performance-monitoring tools</li><li>Strong knowledge of Azure and/or AWS offerings, equipment, technology, and other performance-monitoring tools.</li></ul><h2>Education:</h2><ul><li>Degree in Computer Science or related field (Master / Bachelor level)</li></ul><h2>Experience:</h2><ul><li>5+ years of IT work experience</li><li>5+ years of Windows Server environment administration</li><li>5+ years of Windows 11/10 desktop administration</li><li>2+ years working with Windows Server Active Directory</li><li>2+ years working with Azure Active Directory</li><li>2+ years working with Azure Portal for configuration and administration of Azure virtual machines, networking.</li><li>1+ years working with Azure Sentinel</li><li>1+ years working with Azure Monitor</li><li>Strong experience with endpoint computing including PCs, Citrix XenApp, and VDI</li><li>PowerShell Scripting</li><li>A solid understanding and experience working with major compliance standards such as HIPAA or SOC2 is preferred.</li><li>Infrastructure-As-A-Code experience would be highly desirable.</li></ul><h2>Knowledge, Skills and Abilities:</h2><ul><li>Strong experience in implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security</li><li>Strong knowledge of Backup, Restore, Recovery and high availability strategies for Microsoft Azure environments.</li><li>Strong knowledge of IaaS and PaaS services</li><li>Windows Server and SQL database creation, configuration, upgrade, migration, and patching</li><li>Experience in troubleshooting and resolving Azure environment performance issues, connectivity issues, security issues, etc.</li><li>Ability to identify and troubleshoot Azure server and SQL database related CPU, memory, I/O, disk space and other resources.</li><li>Strong understanding and background of working with a complex Active Directory, Azure AD, LDAP, and the requirement of strictly following standards, procedures, and processes.</li><li>Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication</li><li>Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP</li><li>A good understanding of wireless technologies (Ruckus preferred but not mandatory)</li><li>Knowledge of Network and TCP/IP routing/subnetting.</li><li>Knowledge of network equipment/IOS: routing, switching, and firewalls a plus</li><li>Knowledge of Windows operating systems.</li><li>Working knowledge of VPN connectivity and client trouble shooting.</li><li>Excellent PowerShell skills</li><li>Experience with Azure AD, Active Directory including managing/maintaining GPOs</li></ul><h2>Preferences:</h2><ul><li>Microsoft Certified Solutions Expert (MCSE)</li><li>Red Hat: RHCSA and RHCE</li><li>Linux Professional Institute (LPI): LPIC System Administrator</li><li>CompTIA Server+</li><li>VMware Certified Professional – Data Centre Virtualization (VCP-DCV)</li></ul><h2>Travel:</h2><ul><li>Depending on project needs</li></ul><h2>Work Schedule:</h2><ul><li>Avertra's local office schedule.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer and configure Microsoft SharePoint 2019 and SharePoint Online at an enterprise level. Manage SharePoint Enterprise Search, including index configurations and scheduling. Plan, install, and maintain service packs, hotfixes, updates, and patches in a multi-server SharePoint environment during off-peak hours. Utilize tools such as Event Viewer, ULS logs, Power BI, and Microsoft Graph API for troubleshooting and performance monitoring. Implement Microsoft 365 integration, including Teams, OneDrive, and Power Platform (Power Apps, Power Automate, and Power BI). Develop and maintain high-level technical and engineering documentation. Act as the SharePoint subject matter expert, providing training and end-user support. Demonstrate expertise in modern web development technologies, including SPFx (SharePoint Framework), React, TypeScript, PnP (Patterns and Practices), and the Client-Side Object Model (CSOM). Customize SharePoint Online and SharePoint 2019 sites using modern design templates, JSON formatting, and adaptive cards. Develop, automate, and manage workflows using Power Automate (Flow) and Microsoft Forms. Ensure compliance with Zero Trust Security models, Microsoft Security &amp; Compliance Center policies, and Information Assurance (IA) standards. Apply Security Technical Implementation Guidelines (STIGs) for governance and security. Troubleshoot site-related issues, manage user permissions, and assist with site creation and configuration. Automate SharePoint administration tasks using PowerShell and Microsoft Graph API. Assist database administrators with configuring and monitoring SQL Server databases supporting. Performs other duties and assignments as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Security Clearance: Requires an active Secret Clearance</p><p>Education / Certifications: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Associate Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. This position requires candidates to adhere to DoD 8570.01. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><p>BASELINE:</p><ul><li>Cisco: CCNA: Certified Network Associate - Security</li><li>Cisco: CCNP: Certified Network Professional - Security</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>CompTIA: Security+ ce</li><li>CompTIA: SecurityX ce</li><li>GIAC: GCED: Certified Enterprise Defender</li><li>GIAC: GCIH: Certified Incident Handler</li><li>GIAC: GICSP: Industrial Cyber Security Professional</li><li>GIAC: GSEC: Security Essentials</li><li>ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional</li></ul><p>COMPUTING ENVIRONMENT (CE):</p><ul><li>Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>Microsoft: Certified: Azure Database Administrator Associate</li><li>Microsoft: Certified: Azure Security Engineer Associate</li><li>Microsoft: Certified: Azure Solutions Architect Expert</li><li>Microsoft: MCA: Certified Architect (Any)</li><li>Microsoft: MCITP: Database Administrator 2008</li><li>Microsoft: MCITP: Database Developer 2008</li><li>Microsoft: MCITP: Enterprise Administrator</li><li>Microsoft: MCITP: SharePoint Administrator 2010 (Technical III for SharePoint Admin only)</li><li>Microsoft: MCSA: Certified Solutions Associate: SQL Server 2012</li><li>Microsoft: MCSA: SQL 2016 Database Admin</li><li>Microsoft: MCSA: SQL 2016 Database BI Development</li><li>Microsoft: MCSA: SQL 2016 Database Dev</li><li>Microsoft: MCSA: Windows Server 2008/2012/2016</li><li>Microsoft: MCSD: Microsoft Certified Solutions Developer (Any)</li><li>Microsoft: MCSE: Core Infrastructure</li><li>Microsoft: MCSE: Data Management and Analytics</li><li>Microsoft: MCSE: Productivity Solutions Expert</li></ul><p>Experience:</p><ul><li>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</li><li>At least five years of hands-on experience with Windows Server administration and Active Directory management, with a strong understanding of security principles, access controls, and compliance best practices in an enterprise environment.</li><li>Expert proficiency in web design and development, including HTML5, CSS3, JavaScript, and modern SharePoint Framework (SPFx), React, and TypeScript.</li><li>Proven ability to develop, deploy, and manage SharePoint web parts, lists, libraries, and workflows while designing, maintaining, and administering SharePoint portals.</li><li>Strong documentation skills with the ability to create technical documentation, user guides, and training materials, along with the capability to interact with key stakeholders, gather business requirements, and translate them into effective SharePoint solutions.</li><li>Experience working with Infrastructure, Web Servers (IIS), SharePoint Administration, and Microsoft 365 integration, as well as knowledge of Power Platform (Power Automate, Power Apps, Power BI) for workflow automation and business process optimization.</li><li>Experience with a customer service-oriented company.</li></ul><p>Skills &amp; Technology Used:</p><ul><li>Ability to Administer and configure Microsoft SharePoint 2019 and SharePoint Online at an enterprise level.</li><li>Manage SharePoint Enterprise Search, including index configurations and scheduling.</li><li>Ability to Plan, install, and maintain service packs, hotfixes, updates, and patches in a multi-server SharePoint environment during off-peak hours.</li><li>Ability to Utilize tools such as Event Viewer, ULS logs, Power BI, and Microsoft Graph API for troubleshooting and performance monitoring.</li><li>Ability to Implement Microsoft 365 integration, including Teams, OneDrive, and Power Platform (Power Apps, Power Automate, and Power BI).</li><li>Develop and maintain high-level technical and engineering documentation.</li><li>Act as the SharePoint subject matter expert, providing training and end-user support.</li><li>Demonstrate expertise in modern web development technologies, including SPFx (SharePoint Framework), React, TypeScript, PnP (Patterns and Practices), and the Client-Side Object Model (CSOM).</li><li>Demonstrate expertise in modern web development technologies, including:</li><li>SPFx (SharePoint Framework)</li><li>React</li><li>TypeScript</li><li>PnP (Patterns and Practices)</li><li>Client-Side Object Model (CSOM)</li></ul><p></p></section>

<p><h4>Description</h4> <p>The Senior Sales Executive – Microsoft Solutions & Licensing is responsible for driving revenue growth across ZainTECH’s Microsoft cloud, licensing, AI, and security portfolio. The role focuses on positioning Microsoft 365, Azure, Security, and Microsoft Copilot solutions while supporting customers in their cloud transformation, AI adoption, and licensing optimization journeys.</p> <p>Working closely with Sales, Presales, Delivery, Microsoft Alliance teams, distributors, and customer stakeholders, the role combines consultative solution selling with strong commercial and licensing expertise. The Senior Sales Executive plays a key role in pipeline generation, customer acquisition, account growth, renewals, and expansion initiatives across enterprise and mid-market customers.</p> <h4>Responsibilities:</h4> <p><strong>Business development & revenue growth</strong><br> Drive revenue growth across Microsoft cloud and licensing solutions including: Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, and Modern Workplace solutions<br> Identify and develop new business opportunities across enterprise and mid-market customers<br> Build and maintain a strong sales pipeline through customer engagement, account expansion, upsell and cross-sell initiatives, Microsoft ecosystem collaboration<br> Achieve assigned revenue, licensing, and cloud consumption targets</p> <p><strong>Microsoft licensing & commercial advisory</strong><br> Advise customers on Microsoft licensing programs and commercial agreements including CSP, Enterprise Agreements (EA), subscription-based licensing models<br> Support customers in optimizing license consumption, cloud adoption, commercial alignment, renewal planning<br> Ensure compliance with Microsoft licensing policies, commercial frameworks, and partner program requirements<br> Support customers throughout the full licensing lifecycle including renewals, expansion, optimization, consumption growth</p> <p><strong>Microsoft Copilot & AI solution positioning</strong><br> Drive Microsoft Copilot and AI transformation initiatives across customer environments<br> Identify customer use cases and business opportunities for AI productivity solutions, automation initiatives, modern workplace transformation<br> Position Microsoft Copilot value propositions aligned with customer business objectives and operational outcomes<br> Support customer enablement and adoption activities to maximize utilization and long-term value realization</p> <p><strong>Customer engagement & solution selling</strong><br> Act as a trusted advisor by translating customer business and technical requirements into suitable Microsoft cloud and licensing solutions<br> Conduct customer meetings, presentations, demonstrations, and commercial discussions<br> Support customers in understanding cloud transformation, security, productivity, and AI adoption strategies<br> Build and maintain strong relationships with: customer stakeholders, Microsoft representatives, distributors and ecosystem partners</p> <p><strong>Presales & cross-functional collaboration</strong><br> Support presales activities including solution positioning, proposal development, customer presentations, demonstrations and workshops<br> Work closely with sales teams, presales teams, delivery teams, Microsoft Alliance teams, partner ecosystem stakeholders<br> Contribute to opportunity qualification, pipeline acceleration, and successful deal closure activities<br> Ensure smooth handover from sales to delivery following deal closure</p> <p><strong>Pipeline management & reporting</strong><br> Maintain accurate sales forecasting, opportunity tracking, and pipeline reporting activities<br> Develop and manage account development plans aligned with business growth objectives<br> Monitor market trends, competitive positioning, and emerging Microsoft technologies to identify new business opportunities<br> Ensure strong CRM hygiene and reporting accuracy across all assigned opportunities and accounts</p> <h4>Requirements</h4> <ul> <li>6+ years of experience in Microsoft cloud sales, software licensing, enterprise technology sales, ICT or cloud solution environments</li> <li>Proven experience selling Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, cloud and subscription-based services</li> <li>Strong understanding of Microsoft licensing models, CSP and EA agreements, cloud consumption and licensing optimization, AI and productivity transformation initiatives</li> <li>Experience supporting presales activities, proposal development, customer presentations and demonstrations</li> <li>Experience working with Microsoft partners, distributors, enterprise customers is highly preferred</li> <li>Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering or a related field</li> <li>Microsoft certifications are considered an advantage, including Microsoft Fundamentals certifications, Azure certifications, Microsoft Security certifications, Microsoft Modern Work certifications</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Performing medical insurance activities efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.</p> <h4>Key accountability areas</h4> <p><strong>Medical insurance operations:</strong><br> Perform medical insurance policy renewals and support the submission process with brokers and insurance providers.<br> Review and process employee enrollment, additions, deletions, and policy amendments.<br> Receive and review statements of account and forward them to the accounting department for further processing.<br> Process medical insurance claims, reimbursement requests, and pre-authorizations in accordance with policy provisions.<br> Follow up on claims settlement status, outstanding cases, and related invoices with insurers and third-party administrators (TPAs).<br> Review claims utilization reports and identify discrepancies for further investigation.</p> <p><strong>Policies and procedures:</strong><br> Review medical insurance policy terms, conditions, benefits, and exclusions and highlight issues or concerns for consideration during policy renewal.<br> Provide information and guidance to employees regarding medical insurance coverage, benefits, network providers, and claims procedures.<br> Liaise with insurance brokers, insurers, and TPAs regarding policy interpretation and coverage-related inquiries.<br> Maintain awareness of changes in medical insurance regulations, products, and market practices.<br> Verify compliance of medical insurance documentation with company policies and insurance requirements.</p> <p><strong>Employee and service support:</strong><br> Participate in meetings with brokers, insurers, and internal stakeholders regarding medical insurance matters.<br> Monitor service delivery by brokers, insurers, and TPAs and report service-related issues when identified.<br> Support the implementation and analysis of employee satisfaction surveys related to medical insurance services.<br> Respond to employee inquiries and assist in resolving medical insurance-related issues.<br> Follow up with insurers and healthcare providers regarding claim processing and coverage matters.</p> <p><strong>Analysis and coordination:</strong><br> Assist in reviewing medical claims experience, utilization trends, and insurance reports.<br> Coordinate with brokers and insurers in gathering information related to medical insurance coverage and benefits.<br> Review employee medical insurance requirements and provide supporting information for coverage recommendations.<br> Assist in collecting and compiling data related to healthcare utilization and insurance performance.</p> <p><strong>Filing and documentation:</strong><br> Maintain and archive medical insurance policies, endorsements, claims records, correspondence, and supporting documents.<br> Ensure medical insurance records and employee insurance data are complete, accurate, and up to date.<br> Maintain organized filing systems for insurance documentation and records.</p> <p><strong>Reports:</strong><br> Prepare and coordinate periodic reports related to medical insurance operations, claims activity, utilization, and service performance.<br> Compile and verify insurance-related data for management reporting purposes.<br> Support the preparation of renewal and insurance performance reports.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in human resources or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Agency management</li> <li>Customer service</li> <li>Insurance knowledge</li> <li>Negotiating</li> <li>Automobile insurance</li> <li>Rate change analysis</li> </ul></p><p></p>

<p>As an Incident Management Coordinator, you will coordinate high-impact and complex incidents across SITA Global Services 5 portfolio s and customer-facing services, ensuring rapid restoration of service while minimizing business and customer impact. You will lead incident coordination activities, facilitate collaboration across technical and operational teams, manage stakeholder communications, and drive accountability throughout the incident lifecycle. The role works closely with cross-functional teams across SITA Global Services portfolios: C&amp;DE (Communication &amp; Data Exchange), including Network, Security and Value Added Services (VAS) Baggage Services Airport Operations Passenger Processing Border Services You will also collaborate with cross functional teams, engineering groups, service owners, suppliers, customer support organizations, and operational stakeholders to ensure service stability, operational excellence, and continual service improvement. Beyond incident coordination, the team contributes to operational governance, service quality improvement, trend analysis, post-incident reviews, problem identification, knowledge management, and continuous improvement initiatives designed to enhance service availability and customer experience across SITA's global ecosystem. Reporting to the Lead Incident Manager, you will be part of the Incident Management Team within the Digital Customer Organisation (DCO), responsible for coordinating and driving the end-to-end Incident Management process across SITA's global service portfolio. The team acts as the central point of coordination during service disruptions, ensuring incidents are assessed, prioritized, communicated, escalated, and resolved in accordance with ITIL best practices, agreed service levels, and operational governance standards. Role outcome: Incidents are controlled, communicated, escalated and documented consistently, with service restoration and customer impact at the centre of every decision.</p> <p>Own and coordinate the end-to-end incident lifecycle, from detection and impact assessment through containment, service restoration, validation and closure, in accordance with ITIL practices, priority models, SLAs, OLAs and operational procedures. Manage high-impact and complex incidents across multiple service domains, including applications, infrastructure, networks, cloud, data centres, security and end-user technology services, maintaining operational control until stable service is confirmed. Assess business and customer impact, urgency, service criticality and operational risk, validating incident priority and initiating functional, hierarchical, Major Incident or crisis escalation when established thresholds are met. Lead incident bridges, war rooms and collaboration channels, engaging DCO teams, SGS portfolios, Service Desk, NOC, engineering teams, suppliers, service owners and Enterprise IT stakeholders to drive the fastest safe restoration of service. Establish and maintain a structured recovery plan, assigning clear owners and target times, managing dependencies and risks, constructively challenging delays and ensuring accountability across resolver teams. Serve as the central communication point throughout the incident, providing timely, accurate and business-focused updates to stakeholders, service owners, Customer Service Managers, operational leaders and senior management at agreed intervals. Maintain complete, accurate and time-stamped incident records in ServiceNow or the approved ITSM platform, documenting impact, diagnostics, actions, decisions, escalations, communications, workarounds and service-restoration evidence. Coordinate shift and regional handovers and confirm successful service restoration, ensuring continuity of ownership, clear communication of outstanding actions and risks, and validation of service stability before incident closure. Lead or support post-incident reviews and Problem Management activities, contributing timelines and evidence, identifying lessons learned, and ensuring corrective and preventive actions are assigned, tracked and integrated with Change, Knowledge and Continual Improvement processes. Monitor incident performance, trends and process quality, including recurring failures, backlog, SLA exposure, customer impact and resolution performance, while driving service improvements, strengthening operational readiness and coaching junior coordinators in Incident Management best practices.</p> <p>ITIL Foundation certification or an equivalent recognized IT Service Management qualification. Advanced ITIL certification, such as ITIL Managing Professional, Practice Manager or Specialist, would be an advantage. Relevant technical or platform certifications, such as CCNA, CCNP, CompTIA Network+, CompTIA Security+, Microsoft Azure, AWS, ServiceNow, or comparable cloud, cybersecurity, networking and infrastructure qualifications. Experience coordinating Major Incidents, critical service outages, cybersecurity-related disruptions or business-continuity events involving multiple technical teams, suppliers, customers and senior stakeholders. Experience supporting airline, airport, aviation, travel, transport, telecommunications or other regulated and business-critical service environments. Working knowledge of aviation technology services, such as passenger processing, baggage services, airport operational systems, border-management solutions, communication platforms and aviation network services. Practical experience across one or more enterprise technology domains, including networking and telecommunications, information security, cloud and data-centre services, airport systems, passenger or baggage-processing platforms, APIs, messaging and application integration. Experience using ServiceNow across Incident, Major Incident, Problem, Change, Service Request, Knowledge and Service Level Management, including reporting, dashboards, SLA monitoring and operational performance analysis. Experience facilitating post-incident reviews, service-improvement initiatives or operational-readiness exercises, applying structured analysis techniques and supporting automation, observability, AIOps, knowledge transfer or coaching activities.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You have 2 to 5 years of relevant experience in Incident Management, Major Incident Management, Service Desk, NOC, Command Centre, IT Operations or another customer-focused enterprise support environment. You possess a strong working knowledge of ITIL-based Incident Management, including its integration with Major Incident, Problem, Change, Event, Knowledge, Service Level and Continual Improvement practices. You have practical experience using ServiceNow or an equivalent enterprise ITSM platform to manage incidents, monitor SLAs, maintain accurate records and produce operational reports. You understand enterprise technology services, including applications, networks, cloud, data centres, infrastructure, identity, security, monitoring and end-user services, and can recognize service dependencies and operational risks. You demonstrate strong incident coordination, prioritization and escalation skills, with the ability to manage multiple assignments and maintain progress in a fast-paced, 24x7 operational environment. You communicate clearly and professionally, translating technical information into concise, business-focused updates for customers, technical teams, service owners and senior stakeholders. You apply structured analytical thinking and sound judgement to assess impact, evaluate incomplete information, challenge assumptions and support timely service-restoration decisions. You work effectively across global, multicultural and virtual teams, using collaboration, influence and constructive challenge to maintain accountability without relying on direct reporting authority. You demonstrate customer centricity, ownership, integrity, resilience and attention to detail, remaining calm and professional during high-impact or time-sensitive incidents. You hold a diploma, degree or equivalent practical experience in Computer Science, Information Technology, Electronics, Telecommunications or a related discipline. ITIL Foundation certification and experience in airline, airport, travel or other business-critical environments are desirable.</p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a detail-oriented QA analyst with 3–5 years of experience in software quality assurance across mobile applications, web platforms, and CMS-driven digital experiences. The ideal candidate will be responsible for validating functionality, UI/UX consistency, responsive behavior, accessibility, and content quality across enterprise digital products. This role combines functional testing, cross-device validation, content QA, and defect management, with strong collaboration across development, design, content, QA, and product teams in an Agile/Scrum environment.</p> <h4>Role responsibilities</h4> <p><strong>Test planning & test case design</strong><br> Review business requirements, user stories, acceptance criteria, and design specifications. Create and maintain:</p> <ul> <li>Test plans</li> <li>Test cases</li> <li>Test scenarios</li> <li>Regression suites</li> <li>Edge-case validation scenarios</li> </ul> <p>Ensure proper test coverage across functional, UI, content, accessibility, and integration requirements.</p> <p><strong>Mobile application testing</strong><br> Perform functional and UI testing on iOS and Android applications across multiple devices, OS versions, and screen sizes. Validate:</p> <ul> <li>Navigation flows</li> <li>Responsive layouts</li> <li>Platform-specific behaviors</li> <li>Offline behavior</li> <li>Push notifications</li> <li>Deep linking</li> <li>App lifecycle scenarios</li> </ul> <p>Test native, hybrid, and cross-platform mobile applications.</p> <p><strong>Web application testing</strong><br> Execute functional, regression, exploratory, and responsive testing on websites and web applications. Validate consistent behavior across:</p> <ul> <li>Desktop</li> <li>Tablet</li> <li>Mobile breakpoints</li> </ul> <p>Perform cross-browser testing on:</p> <ul> <li>Chrome</li> <li>Safari</li> <li>Firefox</li> <li>Edge</li> </ul> <p><strong>Content QA & CMS validation</strong><br> Review CMS-authored content and pages for:</p> <ul> <li>Content accuracy</li> <li>Formatting consistency</li> <li>Brand compliance</li> <li>Editorial standards</li> <li>Broken links</li> <li>Image/video rendering</li> <li>Metadata</li> <li>Alt text</li> <li>URL structures</li> </ul> <p>Perform multilingual and RTL (Arabic) content QA where applicable. Validate authored content within AEM or comparable CMS environments.</p> <p><strong>UI/UX validation</strong><br> Compare implemented screens and pages against Figma or approved design files. Identify and report:</p> <ul> <li>Spacing inconsistencies</li> <li>Typography mismatches</li> <li>Layout defects</li> <li>Responsive issues</li> <li>Visual alignment problems</li> </ul> <p>Ensure high visual and interaction quality across platforms.</p> <p><strong>Cross-device & cross-browser testing</strong><br> Validate functionality and appearance across multiple browsers and devices using:</p> <ul> <li>Physical devices</li> <li>Emulators/simulators</li> <li>Cloud testing platforms such as BrowserStack or Sauce Labs</li> </ul> <p>Verify responsive rendering and device-specific behaviors.</p> <p><strong>Accessibility testing</strong><br> Perform accessibility validation aligned with WCAG 2.1 AA standards. Validate:</p> <ul> <li>Keyboard navigation</li> <li>Color contrast</li> <li>Alt text</li> <li>Semantic structure</li> <li>Screen reader compatibility</li> <li>Focus states</li> </ul> <p>Use accessibility testing tools to identify and document issues.</p> <p><strong>Defect management</strong><br> Log clear and reproducible defects using JIRA, ServiceNow, or similar tools. Include:</p> <ul> <li>Reproduction steps</li> <li>Expected vs actual results</li> <li>Screenshots/videos</li> <li>Environment details</li> <li>Device/browser information</li> </ul> <p>Track defects through resolution, retesting, and closure.</p> <p><strong>Regression & release testing</strong><br> Execute regression test suites for every release cycle. Support:</p> <ul> <li>Smoke testing</li> <li>Sanity testing</li> <li>UAT validation</li> <li>Production verification</li> </ul> <p>Coordinate release sign-offs with stakeholders and project teams.</p> <p><strong>API & integration testing</strong><br> Perform basic API testing using Postman or similar tools. Validate:</p> <ul> <li>API responses</li> <li>Status codes</li> <li>Data integrity</li> <li>Error handling</li> <li>Backend integration behavior</li> </ul> <p><strong>Collaboration</strong><br> Work closely with developers, designers, content authors, product owners, and QA team members in Agile/Scrum environments. Participate in:</p> <ul> <li>Sprint planning</li> <li>Backlog refinement</li> <li>Daily standups</li> <li>Retrospectives</li> </ul> <p><strong>Continuous improvement</strong><br> Identify gaps in test coverage and QA processes. Contribute to QA documentation, checklists, and testing standards. Stay current with QA methodologies, accessibility standards, and testing tools.</p> <h4>Requirements</h4> <p>3–5 years of experience in software quality assurance and testing.</p> <p>Hands-on experience testing both mobile applications and web applications.</p> <p>Experience performing content QA on CMS-authored websites.</p> <p>Familiarity with Adobe Experience Manager (AEM) or comparable CMS platforms such as:</p> <ul> <li>Sitecore</li> <li>Optimizely</li> <li>WordPress</li> <li>Contentful</li> </ul> <p>Experience working within Agile/Scrum delivery teams.</p> <h4>Core technical requirements</h4> <p><strong>Mobile testing</strong><br> Experience testing applications on:</p> <ul> <li>iOS</li> <li>Android</li> </ul> <p>Familiarity with:</p> <ul> <li>Native apps</li> <li>Flutter</li> <li>React Native</li> <li>Hybrid applications</li> </ul> <p>Experience using:</p> <ul> <li>Physical devices</li> <li>Simulators</li> <li>Emulators</li> </ul> <p>Understanding of mobile-specific behaviors such as:</p> <ul> <li>Permissions</li> <li>Notifications</li> <li>Deep links</li> <li>Offline states</li> <li>App lifecycle handling</li> </ul> <p>Familiarity with TestFlight, Firebase App Distribution, or similar tools.</p> <p><strong>Web testing</strong><br> Strong experience with:</p> <ul> <li>Functional testing</li> <li>Regression testing</li> <li>Exploratory testing</li> <li>Cross-browser testing</li> <li>Responsive testing</li> </ul> <p>Familiarity with browser developer tools for:</p> <ul> <li>DOM inspection</li> <li>Console debugging</li> <li>Network analysis</li> </ul> <p>Experience using BrowserStack, Sauce Labs, or similar cloud testing platforms.</p> <p><strong>Content & CMS testing</strong><br> Experience validating:</p> <ul> <li>CMS-authored pages</li> <li>Metadata</li> <li>Alt text</li> <li>Structured URLs</li> <li>Structured data</li> <li>Media rendering</li> <li>Redirects</li> </ul> <p>Familiarity with multilingual and RTL content validation.</p> <p>Basic familiarity with AEM authoring environments or similar CMS platforms.</p> <p><strong>Accessibility, quality & standards</strong><br> Working knowledge of WCAG 2.1 AA accessibility standards.</p> <p>Familiarity with accessibility tools such as:</p> <ul> <li>axe DevTools</li> <li>WAVE</li> <li>Lighthouse</li> </ul> <p>Understanding of:</p> <ul> <li>SEO fundamentals</li> <li>Metadata validation</li> <li>Canonical tags</li> <li>Structured data</li> </ul> <p>Awareness of Core Web Vitals and page performance behavior.</p> <p><strong>Tools & collaboration</strong><br> Experience with:</p> <ul> <li>JIRA</li> <li>ServiceNow</li> <li>Zephyr</li> <li>TestRail</li> <li>Confluence</li> <li>SharePoint</li> <li>API testing using Postman or similar tools</li> <li>Basic Git knowledge for accessing documentation and test artifacts</li> </ul> <p>Strong written and verbal communication skills.</p> <h4>Nice to have</h4> <p>Experience with automation testing tools/frameworks such as:</p> <ul> <li>Selenium</li> <li>Cypress</li> <li>Playwright</li> <li>Appium</li> <li>XCUITest</li> <li>Espresso</li> </ul> <p>Familiarity with performance testing tools:</p> <ul> <li>JMeter</li> <li>k6</li> <li>Lighthouse</li> </ul> <p>Experience validating:</p> <ul> <li>Adobe Analytics</li> <li>Google Analytics</li> <li>Tealium</li> <li>Adobe Target implementations</li> </ul> <p>ISTQB or equivalent QA certification.</p> <p>Experience with CI/CD pipelines and automated test integrations.</p> <p>Arabic language reading ability for RTL content QA.</p> <h4>Soft skills</h4> <ul> <li>Exceptional attention to detail and visual accuracy</li> <li>Strong analytical and problem-solving abilities</li> <li>Clear and concise communication skills</li> <li>Ability to manage multiple testing workstreams and deadlines</li> <li>Structured and methodical approach to testing and documentation</li> <li>Strong collaboration and teamwork mindset</li> </ul> <h4>Education</h4> <p>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field — or equivalent practical experience.</p></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a detail-oriented QA analyst with 3–5 years of experience in software quality assurance across mobile applications, web platforms, and CMS-driven digital experiences. The ideal candidate will be responsible for validating functionality, UI/UX consistency, responsive behavior, accessibility, and content quality across enterprise digital products. This role combines functional testing, cross-device validation, content QA, and defect management, with strong collaboration across development, design, content, QA, and product teams in an Agile/Scrum environment.</p> <h4>Role responsibilities</h4> <p><strong>Test planning & test case design</strong><br> Review business requirements, user stories, acceptance criteria, and design specifications. Create and maintain:</p> <ul> <li>Test plans</li> <li>Test cases</li> <li>Test scenarios</li> <li>Regression suites</li> <li>Edge-case validation scenarios</li> </ul> <p>Ensure proper test coverage across functional, UI, content, accessibility, and integration requirements.</p> <p><strong>Mobile application testing</strong><br> Perform functional and UI testing on iOS and Android applications across multiple devices, OS versions, and screen sizes. Validate:</p> <ul> <li>Navigation flows</li> <li>Responsive layouts</li> <li>Platform-specific behaviors</li> <li>Offline behavior</li> <li>Push notifications</li> <li>Deep linking</li> <li>App lifecycle scenarios</li> </ul> <p>Test native, hybrid, and cross-platform mobile applications.</p> <p><strong>Web application testing</strong><br> Execute functional, regression, exploratory, and responsive testing on websites and web applications. Validate consistent behavior across:</p> <ul> <li>Desktop</li> <li>Tablet</li> <li>Mobile breakpoints</li> </ul> <p>Perform cross-browser testing on:</p> <ul> <li>Chrome</li> <li>Safari</li> <li>Firefox</li> <li>Edge</li> </ul> <p><strong>Content QA & CMS validation</strong><br> Review CMS-authored content and pages for:</p> <ul> <li>Content accuracy</li> <li>Formatting consistency</li> <li>Brand compliance</li> <li>Editorial standards</li> <li>Broken links</li> <li>Image/video rendering</li> <li>Metadata</li> <li>Alt text</li> <li>URL structures</li> </ul> <p>Perform multilingual and RTL (Arabic) content QA where applicable. Validate authored content within AEM or comparable CMS environments.</p> <p><strong>UI/UX validation</strong><br> Compare implemented screens and pages against Figma or approved design files. Identify and report:</p> <ul> <li>Spacing inconsistencies</li> <li>Typography mismatches</li> <li>Layout defects</li> <li>Responsive issues</li> <li>Visual alignment problems</li> </ul> <p>Ensure high visual and interaction quality across platforms.</p> <p><strong>Cross-device & cross-browser testing</strong><br> Validate functionality and appearance across multiple browsers and devices using:</p> <ul> <li>Physical devices</li> <li>Emulators/simulators</li> <li>Cloud testing platforms such as BrowserStack or Sauce Labs</li> </ul> <p>Verify responsive rendering and device-specific behaviors.</p> <p><strong>Accessibility testing</strong><br> Perform accessibility validation aligned with WCAG 2.1 AA standards. Validate:</p> <ul> <li>Keyboard navigation</li> <li>Color contrast</li> <li>Alt text</li> <li>Semantic structure</li> <li>Screen reader compatibility</li> <li>Focus states</li> </ul> <p>Use accessibility testing tools to identify and document issues.</p> <p><strong>Defect management</strong><br> Log clear and reproducible defects using JIRA, ServiceNow, or similar tools. Include:</p> <ul> <li>Reproduction steps</li> <li>Expected vs actual results</li> <li>Screenshots/videos</li> <li>Environment details</li> <li>Device/browser information</li> </ul> <p>Track defects through resolution, retesting, and closure.</p> <p><strong>Regression & release testing</strong><br> Execute regression test suites for every release cycle. Support:</p> <ul> <li>Smoke testing</li> <li>Sanity testing</li> <li>UAT validation</li> <li>Production verification</li> </ul> <p>Coordinate release sign-offs with stakeholders and project teams.</p> <p><strong>API & integration testing</strong><br> Perform basic API testing using Postman or similar tools. Validate:</p> <ul> <li>API responses</li> <li>Status codes</li> <li>Data integrity</li> <li>Error handling</li> <li>Backend integration behavior</li> </ul> <p><strong>Collaboration</strong><br> Work closely with developers, designers, content authors, product owners, and QA team members in Agile/Scrum environments. Participate in:</p> <ul> <li>Sprint planning</li> <li>Backlog refinement</li> <li>Daily standups</li> <li>Retrospectives</li> </ul> <p><strong>Continuous improvement</strong><br> Identify gaps in test coverage and QA processes. Contribute to QA documentation, checklists, and testing standards. Stay current with QA methodologies, accessibility standards, and testing tools.</p> <h4>Requirements</h4> <p>3–5 years of experience in software quality assurance and testing.</p> <p>Hands-on experience testing both mobile applications and web applications.</p> <p>Experience performing content QA on CMS-authored websites.</p> <p>Familiarity with Adobe Experience Manager (AEM) or comparable CMS platforms such as:</p> <ul> <li>Sitecore</li> <li>Optimizely</li> <li>WordPress</li> <li>Contentful</li> </ul> <p>Experience working within Agile/Scrum delivery teams.</p> <h4>Core technical requirements</h4> <p><strong>Mobile testing</strong><br> Experience testing applications on:</p> <ul> <li>iOS</li> <li>Android</li> </ul> <p>Familiarity with:</p> <ul> <li>Native apps</li> <li>Flutter</li> <li>React Native</li> <li>Hybrid applications</li> </ul> <p>Experience using:</p> <ul> <li>Physical devices</li> <li>Simulators</li> <li>Emulators</li> </ul> <p>Understanding of mobile-specific behaviors such as:</p> <ul> <li>Permissions</li> <li>Notifications</li> <li>Deep links</li> <li>Offline states</li> <li>App lifecycle handling</li> </ul> <p>Familiarity with TestFlight, Firebase App Distribution, or similar tools.</p> <p><strong>Web testing</strong><br> Strong experience with:</p> <ul> <li>Functional testing</li> <li>Regression testing</li> <li>Exploratory testing</li> <li>Cross-browser testing</li> <li>Responsive testing</li> </ul> <p>Familiarity with browser developer tools for:</p> <ul> <li>DOM inspection</li> <li>Console debugging</li> <li>Network analysis</li> </ul> <p>Experience using BrowserStack, Sauce Labs, or similar cloud testing platforms.</p> <p><strong>Content & CMS testing</strong><br> Experience validating:</p> <ul> <li>CMS-authored pages</li> <li>Metadata</li> <li>Alt text</li> <li>Structured URLs</li> <li>Structured data</li> <li>Media rendering</li> <li>Redirects</li> </ul> <p>Familiarity with multilingual and RTL content validation.</p> <p>Basic familiarity with AEM authoring environments or similar CMS platforms.</p> <p><strong>Accessibility, quality & standards</strong><br> Working knowledge of WCAG 2.1 AA accessibility standards.</p> <p>Familiarity with accessibility tools such as:</p> <ul> <li>axe DevTools</li> <li>WAVE</li> <li>Lighthouse</li> </ul> <p>Understanding of:</p> <ul> <li>SEO fundamentals</li> <li>Metadata validation</li> <li>Canonical tags</li> <li>Structured data</li> </ul> <p>Awareness of Core Web Vitals and page performance behavior.</p> <p><strong>Tools & collaboration</strong><br> Experience with:</p> <ul> <li>JIRA</li> <li>ServiceNow</li> <li>Zephyr</li> <li>TestRail</li> <li>Confluence</li> <li>SharePoint</li> <li>API testing using Postman or similar tools</li> <li>Basic Git knowledge for accessing documentation and test artifacts</li> </ul> <p>Strong written and verbal communication skills.</p> <h4>Nice to have</h4> <p>Experience with automation testing tools/frameworks such as:</p> <ul> <li>Selenium</li> <li>Cypress</li> <li>Playwright</li> <li>Appium</li> <li>XCUITest</li> <li>Espresso</li> </ul> <p>Familiarity with performance testing tools:</p> <ul> <li>JMeter</li> <li>k6</li> <li>Lighthouse</li> </ul> <p>Experience validating:</p> <ul> <li>Adobe Analytics</li> <li>Google Analytics</li> <li>Tealium</li> <li>Adobe Target implementations</li> </ul> <p>ISTQB or equivalent QA certification.</p> <p>Experience with CI/CD pipelines and automated test integrations.</p> <p>Arabic language reading ability for RTL content QA.</p> <h4>Soft skills</h4> <ul> <li>Exceptional attention to detail and visual accuracy</li> <li>Strong analytical and problem-solving abilities</li> <li>Clear and concise communication skills</li> <li>Ability to manage multiple testing workstreams and deadlines</li> <li>Structured and methodical approach to testing and documentation</li> <li>Strong collaboration and teamwork mindset</li> </ul> <h4>Education</h4> <p>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field — or equivalent practical experience.</p></p><p></p>

<p>Eon Dental is a high-impact medical devices &amp; tech company growing at neck breaking speed. We are a team of over ~500 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry. Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance. Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation. Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team s exceptional talent to make our customers experience outstanding.</p><p>Your Impact The Senior Unity Developer role is based in Jordan and reports to the Software Engineering Head and will be responsible for designing and implementing robust, reusable components and systems within Unity. This includes developing high-quality, modular Unity packages that can be seamlessly integrated into various applications across multiple projects. The role demands deep expertise in Unity's graphics and UI development capabilities, performance optimization, shader programming, and the application of best practices in modular and scalable design.</p><p>What You'll Do</p><ul><li>Design and build modular, reusable Unity components using SOLID principles, dependency injection, and event-driven architecture.</li><li>Package components to ensure easy integration, versioning, and dependency management across multiple projects.</li><li>Maintain a focus on creating project-agnostic components by avoiding project-specific dependencies.</li><li>Design and develop intuitive and high-performance UI elements for both 2D and 3D interactive applications.</li><li>Work on optimizing UI experiences for VR and AR environments.</li><li>Implement animations and interactive elements that are responsive and engaging.</li><li>Develop custom shaders using various shader languages like HLSL and Shader Graph for a variety of platforms, including URP and HDRP.</li><li>Optimize shaders and graphical assets to ensure high performance across both mobile and high-performance platforms.</li><li>Implement advanced graphics techniques to meet the needs of both 2D/3D graphics and VR/AR applications.</li><li>Provide thorough documentation for all Unity packages, including setup instructions and API references.</li><li>Create sample scenes that demonstrate how to implement and use the reusable components in different Unity projects.</li><li>Ensure clear, detailed guides are available for developers on how to best use the components.</li><li>Develop and maintain automated unit and integration tests for all components to ensure quality and stability.</li><li>Collaborate with the DevOps team to set up continuous integration (CI) workflows to validate components across different Unity versions and project environments.</li><li>Regularly test components for performance and ensure cross-platform compatibility.</li><li>Collaborate with other developers, designers, and product teams to ensure the effective integration of reusable components into larger projects.</li><li>Mentor junior developers, providing guidance and support in best practices for Unity development, code architecture, and performance optimization.</li><li>Adhere to the quality standards and safety procedures as per the company guidelines and local regulations.</li><li>Take appropriate actions in relation to any hazards and work related issues, and escalate as needed, in order to ensure prompt and effective resolution.</li><li>Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Software Engineering, Computer Science, Software Development, or a related field.</li><li>5+ years of experience developing applications using Unity.</li><li>Strong proficiency in C#.</li><li>Solid understanding of clean code practices and clean architecture.</li><li>Knowledge of component-based design.</li><li>Familiarity with Git and version control workflows.</li><li>Good understanding of 3D mathematics, including vectors, matrices, and trigonometry.</li><li>Strong understanding and practical application of SOLID principles.</li><li>Experience with modular and scalable systems, graphics optimization, and shader programming.</li><li>Experience with VR/AR development, CI/CD pipelines, cross-platform development, and automated testing is preferred.</li><li>Familiarity with the Domain-Driven Design (DDD) programming paradigm is a plus.</li></ul>

<p><h4>Job purpose</h4> <p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p> <h4>Key accountability areas</h4> <p><strong>Production planning and scheduling:</strong><br> Develop and implement production plans to meet customer demand.<br> Create and manage production schedules, optimizing resource utilization.</p> <p><strong>Resource management:</strong><br> Allocate and manage human and equipment resources effectively.<br> Ensure that staffing levels are aligned with production requirements.</p> <p><strong>Quality control and assurance:</strong><br> Implement and oversee quality control processes to ensure product quality.<br> Collaborate with the quality management team to maintain high-quality standards.</p> <p><strong>Process optimization:</strong><br> Identify opportunities for process improvement and implement efficiency measures.<br> Implement lean manufacturing principles and continuous improvement initiatives.</p> <p><strong>Cost control and budget management:</strong><br> Monitor and control manufacturing costs to meet budgetary constraints.<br> Implement cost-saving measures without compromising quality or safety.</p> <p><strong>Health and safety compliance:</strong><br> Ensure compliance with health and safety regulations and standards.<br> Implement and enforce safety protocols to create a secure working environment.</p> <p><strong>Supply chain coordination:</strong><br> Collaborate with supply chain teams to ensure timely availability of raw materials.<br> Manage relationships with suppliers to optimize the supply chain.</p> <p><strong>Team leadership and development:</strong><br> Lead and manage manufacturing teams, providing guidance and support.<br> Develop a culture of accountability, teamwork, and continuous learning.</p> <p><strong>Production efficiency metrics:</strong><br> Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br> Analyze data to identify areas for improvement and track progress.</p> <p><strong>Cross-functional collaboration:</strong><br> Collaborate with other departments such as engineering, maintenance, and quality assurance.<br> Participate in cross-functional teams to address operational challenges.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br> Ability to recognize low performers and guide them to improve or release them.<br> Ability to treat subordinates equally without any discrimination.<br> Assessment criteria of subordinates is performance that leads to planned results.<br> Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p> <p><strong>Responsibility:</strong><br> Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br> Able to anticipate problems and make the necessary proactive steps to prevent them.<br> Ability to take necessary and proper timely decisions.</p> <p><strong>Delivery:</strong><br> Deliver the required results in a timely manner with required quality and cost.</p> <p><strong>Making a tangible difference:</strong><br> Must make a tangible difference to his area of operation and exceed business expectations.</p> <p><strong>Business planning and performance:</strong><br> Able to transform the corporate goals into business plans.<br> Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br> Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br> Provide periodic work progress reports.<br> Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p> <p><strong>Organizational development:</strong><br> Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br> Ensure availability of job descriptions for all job roles and deployment.</p> <p><strong>Business process improvements:</strong><br> Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br> Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br> Promote the automated systems and use them fully, to spread its culture.</p> <p><strong>Quality:</strong><br> Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p> <p><strong>Adaptation:</strong><br> Adapt to new and alternative techniques, technologies, management structures, and business models.</p> <p><strong>Health, safety and environment:</strong><br> Ensure a safe, secure, and legal work environment as per the standard regulations.</p> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering</p> <h4>Work experience</h4> <p>6 to 10 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Operations management</li> <li>Operations planning</li> <li>Operations research</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p> <h4>Key accountability areas</h4> <p><strong>Production planning and scheduling:</strong><br> Develop and implement production plans to meet customer demand.<br> Create and manage production schedules, optimizing resource utilization.</p> <p><strong>Resource management:</strong><br> Allocate and manage human and equipment resources effectively.<br> Ensure that staffing levels are aligned with production requirements.</p> <p><strong>Quality control and assurance:</strong><br> Implement and oversee quality control processes to ensure product quality.<br> Collaborate with the quality management team to maintain high-quality standards.</p> <p><strong>Process optimization:</strong><br> Identify opportunities for process improvement and implement efficiency measures.<br> Implement lean manufacturing principles and continuous improvement initiatives.</p> <p><strong>Cost control and budget management:</strong><br> Monitor and control manufacturing costs to meet budgetary constraints.<br> Implement cost-saving measures without compromising quality or safety.</p> <p><strong>Health and safety compliance:</strong><br> Ensure compliance with health and safety regulations and standards.<br> Implement and enforce safety protocols to create a secure working environment.</p> <p><strong>Supply chain coordination:</strong><br> Collaborate with supply chain teams to ensure timely availability of raw materials.<br> Manage relationships with suppliers to optimize the supply chain.</p> <p><strong>Team leadership and development:</strong><br> Lead and manage manufacturing teams, providing guidance and support.<br> Develop a culture of accountability, teamwork, and continuous learning.</p> <p><strong>Production efficiency metrics:</strong><br> Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br> Analyze data to identify areas for improvement and track progress.</p> <p><strong>Cross-functional collaboration:</strong><br> Collaborate with other departments such as engineering, maintenance, and quality assurance.<br> Participate in cross-functional teams to address operational challenges.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br> Ability to recognize low performers and guide them to improve or release them.<br> Ability to treat subordinates equally without any discrimination.<br> Assessment criteria of subordinates is performance that leads to planned results.<br> Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p> <p><strong>Responsibility:</strong><br> Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br> Able to anticipate problems and make the necessary proactive steps to prevent them.<br> Ability to take necessary and proper timely decisions.</p> <p><strong>Delivery:</strong><br> Deliver the required results in a timely manner with required quality and cost.</p> <p><strong>Making a tangible difference:</strong><br> Must make a tangible difference to his area of operation and exceed business expectations.</p> <p><strong>Business planning and performance:</strong><br> Able to transform the corporate goals into business plans.<br> Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br> Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br> Provide periodic work progress reports.<br> Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p> <p><strong>Organizational development:</strong><br> Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br> Ensure availability of job descriptions for all job roles and deployment.</p> <p><strong>Business process improvements:</strong><br> Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br> Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br> Promote the automated systems and use them fully, to spread its culture.</p> <p><strong>Quality:</strong><br> Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p> <p><strong>Adaptation:</strong><br> Adapt to new and alternative techniques, technologies, management structures, and business models.</p> <p><strong>Health, safety and environment:</strong><br> Ensure a safe, secure, and legal work environment as per the standard regulations.</p> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering</p> <h4>Work experience</h4> <p>6 to 10 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Operations management</li> <li>Operations planning</li> <li>Operations research</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VirtuStaff is seeking a hands-on Full-Stack Software Engineer to join its Jordan-based pre-launch team and progressively bring the development and technical management of its SaaS platform in-house.</p><p>The successful candidate will initially work closely with VirtuStaff’s third-party technical team to complete a structured handover of the existing codebase, architecture, database, cloud environment, integrations and release processes. The engineer will gradually assume responsibility for resolving software defects, modifying workflows, developing new features, managing integrations, supporting releases and maintaining the platform’s day-to-day technical performance.</p><p>The role also includes supporting and improving VirtuStaff’s AI-enabled features, including candidate screening, profile analysis, candidate-to-role matching and workflow automation. These are practical product-level AI functions rather than advanced artificial-intelligence research. The engineer should be comfortable integrating AI services, managing prompts and structured outputs, troubleshooting AI-related workflows and working with external AI APIs or models.</p><p>The engineer will contribute across VirtuStaff’s candidate, client, HR, attendance, training, CRM and administrative systems while collaborating with the Founders, Operations, HR, Sales, Marketing and external technical partners.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Complete a structured handover from the existing third-party development team.</li><li>Understand and document the platform’s front end, back end, database, architecture, infrastructure and integrations.</li><li>Develop, test and release new platform features.</li><li>Modify existing candidate, client, HR, attendance, training and administrative workflows.</li><li>Diagnose and directly fix front-end, back-end, API, integration and database-related defects.</li><li>Gradually assume responsibility for routine platform development and maintenance.</li><li>Maintain and enhance AI-enabled candidate screening and matching workflows.</li><li>Integrate external AI APIs, language models or approved AI services into the platform.</li><li>Configure and improve prompts, structured outputs, validation rules and AI workflow logic.</li><li>Investigate inaccurate, missing, delayed or inconsistent AI-screening and matching results.</li><li>Work with HR and Management to translate approved candidate-matching rules into technical workflows.</li><li>Monitor AI-service errors, response quality, usage and integration performance.</li><li>Maintain safeguards so AI recommendations do not automatically replace approved human decisions.</li><li>Build and maintain CRM, email, analytics, payment, notification and third-party integrations.</li><li>Review application logs, browser errors, API responses and database records.</li><li>Maintain source code using Git, appropriate branching, version control and release documentation.</li><li>Support cloud environments, deployments, monitoring, backups and technical configuration.</li><li>Conduct UAT, regression testing, code reviews and post-release checks.</li><li>Apply appropriate authentication, permissions, privacy and data-security controls.</li><li>Maintain technical documentation, system diagrams and deployment instructions.</li><li>Coordinate with external developers when additional expertise or capacity is required.</li><li>Recommend improvements to platform security, reliability, performance and scalability.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Three to six years of professional full-stack software-development experience.</li><li>Experience developing and maintaining production web applications.</li><li>Strong front-end and back-end programming capability.</li><li>Experience working with relational databases and SQL.</li><li>Strong API, webhook and third-party integration experience.</li><li>Experience using Git, repositories, branches, pull requests and release processes.</li><li>Strong browser, server, database and integration debugging ability.</li><li>Familiarity with cloud hosting, deployment environments, monitoring and application logs.</li><li>Experience taking over or maintaining an existing codebase developed by another team.</li><li>Understanding of authentication, user roles, permissions, MFA and secure data handling.</li><li>Experience conducting UAT, regression testing and post-release verification.</li><li>Ability to translate business requirements into technical solutions.</li><li>Ability to write clean, maintainable and documented code.</li><li>Strong analytical and problem-solving ability.</li><li>Strong English communication; Arabic is strongly preferred.</li><li>Ability to work full-time from VirtuStaff’s Jordan office.</li></ul><p><br></p><p><b>AI-Related Experience</b></p><p>The candidate should also have at least some experience with:</p><ul><li>Integrating AI or large-language-model APIs into web applications.</li><li>Working with tools or services such as OpenAI, Azure OpenAI, Google AI, AWS AI services or equivalent platforms.</li><li>Sending application data to an AI service and processing structured responses.</li><li>Prompt configuration and prompt-version management.</li><li>JSON-based AI outputs and response validation.</li><li>AI-assisted classification, scoring, matching or recommendation workflows.</li><li>Handling AI errors, timeouts, incomplete responses and inconsistent results.</li><li>Protecting personal or confidential data when working with AI services.</li><li>Combining AI recommendations with human review and business rules.</li></ul><p><br></p><p><b>Preferred but Not Mandatory</b></p><ul><li>Experience with recruitment technology, HR platforms, marketplaces or applicant-tracking systems.</li><li>Experience developing candidate-matching, recommendation or ranking features.</li><li>Familiarity with embeddings, semantic search or vector databases.</li><li>Experience with automated testing, CI/CD and cloud security.</li><li>Basic knowledge of Python for AI-service integrations or data processing.</li><li>Experience with AI monitoring, evaluation or prompt testing.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<p><h4>Description</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <br> <h4>What we do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <br> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <br> <h4>Key responsibilities</h4> <li>Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> <br> <h4>Requirements and benefits</h4> <h4>Educational qualifications</h4> <li>At least 3 years of relevant experience in backend, integration, automation, or bot development (required).</li> <li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li> <br> <h4>Academic and/or professional experience</h4> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <br> <h4>Technical skills (essential)</h4> <li>At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> <br> <h4>Additional requirements</h4> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: upper-intermediate (B2) or above (required).</li> <br> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <br> <h4>Compensation</h4> <p>On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <br> <h4>Why this freelance opportunity might be a great fit for you?</h4> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to make a difference in people's lives? </p><br><p>We are looking for a Digital Marketing Specialist to join our growing team! </p><br><p>Who we are:</p><br><p>WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </p><br><p>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed. </p><br><p>Job Objectives: </p><br><p>The Digital Marketing Specialist is responsible for planning, executing, and optimizing digital marketing initiatives to drive brand awareness, qualified traffic, and lead generation. This role combines performance marketing, search engine optimization, analytics, and content strategy to support business growth and revenue objectives.</p><br><p>Responsibilities and Duties:</p><br><p>1. Digital Marketing &amp; Campaign Management</p><br><p>• Plan, execute, and optimize paid and organic digital campaigns across Google, Meta, LinkedIn, and other relevant platforms.</p><br><p>• Assist in executing campaigns while monitoring budgets, tracking performance, and optimizing ROI.</p><br><p>• Develop data-driven marketing strategies aligned with broader business and sales goals.</p><br><p>• Coordinate with content, design, and development teams to ensure consistent brand messaging across all channels.</p><br><p>• Conduct A/B testing on ads, landing pages, and funnels to improve conversion rates.</p><br><p>• Manage the website customer journey and CRM integrations, including tracking leads, optimizing flows, and maintaining customer data.</p><br><p>2. SEO &amp; Website Optimization</p><br><p>• Execute and optimize on-page, off-page, and technical SEO strategies to improve website visibility and organic performance.</p><br><p>• Conduct keyword research, competitor analysis, and search intent mapping to identify growth opportunities.</p><br><p>• Manage website content, structure, and functionality to ensure an optimal user experience and support business objectives.</p><br><p>• Monitor website and SEO performance using analytics and reporting tools, providing actionable insights and recommendations.</p><br><p>• Continuously optimize website performance, usability, SEO, and conversion funnels to improve lead generation and conversion rates.</p><br><p>• Coordinate with developers and designers to implement website enhancements, technical fixes, landing pages, and Conversion Rate Optimization (CRO) initiatives.</p><br><p>3. Email &amp; SMS Marketing</p><br><p>• Develop and manage email and SMS marketing campaigns to nurture leads and engage customers.</p><br><p>• Design and segment email and SMS lists based on current leads, target audience needs, and preferences.</p><br><p>• Track campaign performance metrics (open rates, click-through rates, conversions) and optimize campaigns for improved results.</p><br><p>4. Analytics &amp; Reporting</p><br><p>• Track and analyze campaign performance using dashboards and KPIs.</p><br><p>• Prepare weekly and monthly performance reports with actionable insights.</p><br><p>• Monitor CTR, CPC, CPA, CAC, conversion rates, and organic growth metrics.</p><br><p>• Continuously refine strategies based on data and performance trends to optimize ongoing and future campaigns.</p><br><p>Qualifications: </p><br><p>Bachelor’s degree in marketing or any related field</p><br><p>Years of Experience: </p><br><p>2 - 4 years of experience in digital marketing</p><br><p>Competencies / Behavioral Requirements:</p><br><p>• Strong problem-solving and strategic thinking abilities.</p><br><p>• Excellent communication and collaboration skills.</p><br><p>• Ability to manage multiple projects simultaneously and meet deadlines.</p><br><p>• Positive attitude, strong work ethic, and a passion for learning and growth.</p><br><p>Technical Requirements:</p><br><p>• Proficiency in digital marketing and analytics tools, including Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, Google Analytics 4 (GA4), Google Tag Manager, and SEO tools (e.g., SEMrush, Ahrefs).</p><br><p>• Experience with website management, CRM, and marketing automation platforms.</p><br><p>• Familiarity with CMS management, email/SMS tools, conversion tracking, and the basic implementation of CRO and tracking setups (funnels, UTMs, pixels)</p><br><p>What we offer: </p><br><p>Comprehensive health insurance </p><br><p>Competitive compensation package </p><br><p>Prime central location </p><br><p>Discounts on food, beverages, and wellness services </p><br><p>Continuous learning and development opportunities </p><br><p>A dynamic, inclusive, and supportive work environment </p><br><p>A workplace led by Gen Z and Millennials </p><br><p>Employment type: </p><br><p>Full-time </p><br><p>On-site </p><br><p>Working days: </p><br><p>Monday to Friday</p><br><p>6th day: Based on need, managed fairly based on priorities and urgency </p><br><p>Ready to make your mark? </p><br><p>Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! </p><br><p>Learn more at wuduh.zenats.com </p><br><p>Stay connected </p><br><p>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH. </p><br><p>You can find us on: </p><br><p>LinkedIn </p><br><p>Instagram </p><br><p>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.</span></p><br><p><span>We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!</span></p><br><p><strong>Meet the team!</strong></p><br><p><span>The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.</span></p><br><p><span>As a Customer Success Executive, you will be responsible for ensuring our clients have the best experience possible throughout their journey with Unifonic. You will serve as the main point of contact for customers, building strong, long-lasting relationships while understanding their business needs and helping them maximize the value of our solutions. At Unifonic, our dynamic and energetic Customer Success team works closely with clients to drive adoption, deliver exceptional service, and support them in achieving their business goals. If you're passionate about customer success, enjoy solving problems, and thrive in a fast-paced, ever-evolving environment, you'll fit right in.</span></p><br><p><strong>Help us shape the future of communication by:</strong></p><br><ul><li><p><span>Building strong, trusted relationships with assigned customers, serving as their day-to-day point of contact and helping them get consistent value from Unifonic's platform throughout their lifecycle.</span></p><br></li></ul><ul><li><p><span>Supporting customers and internal teams (Sales, Partners, Solution Consultants) in preparing Customer Success touchpoints, including QBRs, adoption reviews, and check-ins.</span></p><br></li></ul><ul><li><p><span>Developing working knowledge of Unifonic's products, including messaging channels and conversational AI tools to help customers use the features most relevant to their needs.</span></p><br></li></ul><ul><li><p><span>Driving early and sustained product adoption by proactively engaging customers, sharing best practices, and guiding them through onboarding and key milestones.</span></p><br></li></ul><ul><li><p><span>Supporting adoption plans for accounts in your portfolio, with a focus on AI-powered features and successful rollout of purchased packages.</span></p><br></li></ul><ul><li><p><span>Monitoring account health, flagging churn or risk signals early, and working with the account team to resolve issues and implement retention strategies.</span></p><br></li></ul><ul><li><p><span>Spotting expansion and upsell opportunities within your portfolio, particularly around Unifonic's AI products, and looping in Sales where relevant.</span></p><br></li></ul><ul><li><p><span>Staying current on trends in customer engagement, conversational AI, and CX automation, and sharing useful insights with customers and the wider Solutions team.</span></p><br></li></ul><ul><li><p><span>Representing the Voice of the Customer internally, feeding back input that helps improve Unifonic's products and processes.</span></p><br></li></ul><br><p><strong>What you’ll bring:</strong></p><br><ul><li><p><span>+2 years of experience in a customer-facing role such as customer success, account management, customer support, or client services. Experience with SaaS, CPaaS, or other tech/consumption-based products is a plus.</span></p><br></li></ul><ul><li><p><span>Basic understanding of SaaS business models and genuine interest in learning how enterprise customers derive value from technology platforms.</span></p><br></li></ul><ul><li><p><span>Ability to build rapport and trust with customer stakeholders, including day-to-day users and team leads.</span></p><br></li></ul><ul><li><p><span>Comfortable working with, or eager to learn, Success Plans and success metrics to track customer outcomes.</span></p><br></li></ul><ul><li><p><span>Strong communication skills, both written and verbal, with the ability to explain technical or product concepts clearly.</span></p><br></li></ul><ul><li><p><span>Self-motivated, curious, and a strong team player who thrives in a fast-paced environment.</span></p><br></li></ul><ul><li><p><span>Organized and detail-oriented, with a customer-first mindset and a track record of following through on commitments.</span></p><br></li></ul><p><strong><span><span>Craft and Toolkit:</span></span></strong></p><br><ul><li><p><span>SaaS &amp; Customer Success</span></p><br></li><li><p><span>CRM Systems</span></p><br></li><li><p><span>Customer Onboarding &amp; Product Adoption</span></p><br></li><li><p><span>Customer Health &amp; Success Metrics</span></p><br></li><li><p><span>Data Analysis &amp; Reporting</span></p><br></li><li><p><span>Conversational AI &amp; CPaaS (basic knowledge)</span></p><br></li><li><p><span>QBRs &amp; Customer Reviews</span></p><br></li><li><p><span>Churn Prevention &amp; Account Growth</span></p><br></li><li><p><span>Technical Product Communication</span></p><br></li><li><p><span>Cross-functional Collaboration</span></p><br></li></ul><p><strong><span>Character Traits:</span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p> <h4>The job in a nutshell</h4> <p>A Senior People Operations Specialist will be responsible for managing and supporting People Operations activities across the company's portfolio in the KSA, UAE, UK, and MENA region. This role will ensure seamless execution of payroll, benefits administration, employee lifecycle processes, compliance, and HR operations while maintaining adherence to local labor laws and statutory requirements across multiple jurisdictions.</p> <h4>What will you do?</h4> <p><strong>Employee lifecycle</strong></p> <ul> <li>Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts and amendments.</li> <li>Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.</li> <li>Administer employee status changes, handling promotions, transfers, and related documentation.</li> <li>Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.</li> <li>Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality.</li> </ul> <p><strong>Payroll & HRIS management</strong></p> <ul> <li>Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.</li> <li>Own the administration of employee benefits programs, with specific responsibility for medical/health insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.</li> <li>Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.</li> <li>Coordinate with finance to ensure accurate accounting and disbursement of payroll.</li> </ul> <p><strong>Compliance & legal adherence</strong></p> <ul> <li>Ensure 100% compliance with all labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).</li> <li>Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.</li> <li>Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.</li> <li>Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.</li> <li>Maintain meticulous records for all compliance-related activities.</li> </ul> <p><strong>Policy development & process improvement</strong></p> <ul> <li>Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.</li> <li>Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.</li> <li>Document and standardize all operational processes and workflows.</li> </ul> <p><strong>Employee engagement & support</strong></p> <ul> <li>Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives.</li> <li>Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.</li> <li>Foster a culture of trust and transparency through clear and compassionate communication.</li> </ul> <h4>What are we looking for?</h4> <ul> <li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li>3-4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles, with a strong focus on payroll, benefits administration, employee lifecycle management, and compliance.</li> <li>In-depth, hands-on experience managing mandatory social insurance programs and labor office procedures.</li> <li>Extensive experience administering group medical insurance policies, including employee enrollments, terminations, renewals, and claims support.</li> <li>High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets.</li> <li>Comprehensive and up-to-date knowledge of local labor laws, employment regulations, and statutory benefits requirements.</li> <li>Strong attention to detail, organizational skills, and ability to manage confidential information with discretion.</li> <li>Excellent communication and stakeholder management skills.</li> </ul> <h4>Who will excel?</h4> <ul> <li>Strong interpersonal and communication skills.</li> <li>Detail-oriented with strong organizational abilities.</li> </ul> <h4>What we offer you?</h4> <ul> <li>We believe you will love working at Foodics!</li> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Requisition ID # 26WD99896 The Account Based Renewals Rep independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance. The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution. They leverage CRM systems to automate workflows and flag exceptions within established guidelines. Key Responsibilities Execute End to End Renewal Motions Independently execute full renewal workflows for assigned accounts. Close Renewals Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance. Drive and Close Seat Expansions Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal. Monitor Auto Renewal Status Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines. Customer Procurement Interaction Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks. Skills &amp; Competencies Organizational &amp; Time Management: Manages multiple renewal cycles independently, with moderate guidance. Customer First Mindset: Identifies and addresses customer needs to drive satisfaction. Communication: Engages customers using clear, effective communication to secure renewals. Negotiation: Applies basic negotiation techniques to achieve mutual agreement on renewals. CRM &amp; Workflow Systems: Utilizes CRM systems to automate workflows and flag exceptions. ATU (Account Team Unit) Collaboration Expansion Qualification: Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance. Customer Success Collaboration: Provides light touch coordination with Customer Success Managers to support retention and adoption. Partner Engagement: Supports partners where applicable, following general instructions. Share Insights: Communicates churn risks, blockers, and missed upsell signals across teams and geographies. Feedback Loop: Provides feedback on product experiences and packaging based on customer insights. Required Qualifications 2 3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role. Experience managing renewal cycles or recurring revenue motions. Strong communication skills with the ability to influence customer decisions. Foundational negotiation skills with the ability to secure renewals or basic expansions. Ability to manage multiple concurrent workflows and adhere to renewal timelines. Proficiency using CRM systems and basic workflow automation. Preferred Qualifications Experience working in SaaS, subscription licensing, or recurring revenue commercial environments. Familiarity with procurement processes or vendor customer negotiation cycles. Exposure to partner led or channel supported sales motions. Experience identifying churn risks or upsell signals through customer conversations or data. Working knowledge of forecasting renewals or using dashboards for revenue tracking. Experience coordinating across sales, customer success, and partner teams. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk it s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk s competitive compensation package. Offers are based on the candidate s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications</h2><p>2 - 3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role.</p><p>Experience managing renewal cycles or recurring revenue motions.</p><p>Strong communication skills with the ability to influence customer decisions.</p><p>Foundational negotiation skills with the ability to secure renewals or basic expansions.</p><p>Ability to manage multiple concurrent workflows and adhere to renewal timelines.</p><p>Proficiency using CRM systems and basic workflow automation.</p><h2>Preferred Qualifications</h2><p>Experience working in SaaS, subscription licensing, or recurring revenue commercial environments.</p><p>Familiarity with procurement processes or vendor customer negotiation cycles.</p><p>Exposure to partner led or channel supported sales motions.</p><p>Experience identifying churn risks or upsell signals through customer conversations or data.</p><p>Working knowledge of forecasting renewals or using dashboards for revenue tracking.</p><p>Experience coordinating across sales, customer success, and partner teams.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Head of Marketing — US Market Company: Crystalia Glass Contract: B2B Format: Remote Market: US Working hours: 8:30 AM–5:00 PM New York time, with at least 6 hours of daily overlap Media budget: $200K+/month Crystalia Glass is a US manufacturer and installer of premium architectural glass systems for residential and commercial interiors , including glass partitions, sliding glass walls, and steel- and aluminum-framed systems.<br> We are looking for a Head of Marketing to own and develop our US marketing function across brand, growth, performance, analytics, and team leadership.<br> Core Requirements 7+ years of marketing experience , including 3+ years leading a full marketing function with ownership of strategy, budget, team, and results.<br> Direct experience owning marketing for the US market , with responsibility for customer acquisition, demand generation, and brand growth.<br> Experience marketing the same product or brand to both B2B and B2C audiences simultaneously — with distinct positioning, customer journeys, acquisition strategies, and funnels for each audience.<br> Experience in a relevant or closely related industry — ideally construction, building materials, architecture and interior products, custom furniture, home improvement, premium home products , or another comparable high-consideration category.<br> Experience managing significant paid media budgets — ideally $1.<br>5M+ annually — with the ability to discuss actual spend, channel allocation, and resulting business performance.<br> Strong full-funnel analytics experience, including attribution, CAC, ROMI, conversion rates, channel economics, and analysis through to closed revenue.<br> Strong experience with CRM systems , including pipeline structure, workflows, lead qualification, reporting, and funnel analysis.<br> We currently use HubSpot, but experience with other advanced CRM platforms is absolutely fine.<br> Experience leading distributed marketing teams of 8+ people , including specialists, contractors, and agencies.<br> Proven marketing and growth results supported by specific numbers and business outcomes .<br> English C1+ , with strong written English for US-facing communication, messaging, and creative review.<br> What You'll OwnBrand &amp; Market Position Define and strengthen Crystalia's positioning in the US premium market Build consistent messaging and brand standards across channels and customer touchpoints Develop a visual production pipeline for completed projects — photography, video, and portfolio content Build PR and media presence in architecture, interior design, construction, and relevant lifestyle publications Develop partnerships with architects, interior designers, contractors, and other trade professionals Growth &amp; Performance Own marketing-sourced growth across both B2B and B2C Manage and allocate a $200K+ monthly media budget Lead strategy across paid search, paid social, SEO, content, CRM, and other acquisition channels Make channel and budget decisions based on closed revenue and unit economics , not lead volume alone Improve qualified demand, conversion, CAC, ROMI, and overall marketing efficiency Analytics &amp; Funnel Build visibility from first touch through closed revenue Develop attribution and channel-level unit economics Track and use CAC, ROMI, conversion rates, close rates, average deal value, and sales-cycle length Analyze lost opportunities, objections, CRM data, and customer conversations to improve positioning and campaigns Build concise executive reporting focused on metrics that drive decisions Sales Partnership You will work with Sales leadership as a peer partner , not as the manager of the Sales organization.<br> Together, Marketing and Sales will: Define and review lead qualification criteria Analyze lead quality, conversion, and revenue by source Review funnel performance and lost-deal reasons Improve the handoff and customer journey between Marketing and Sales Marketing owns funnel analysis through closed revenue; Sales leadership owns sales targets, processes, and people.<br> Team &amp; Operations You will lead a distributed marketing team across B2B and B2C marketing, SEO, PPC, Paid Social, SMM, Community, Design, and CRM .<br> You will: Assess and develop the existing team structure Strengthen brand and analytics capabilities Hire and manage specialists, contractors, and agencies Establish clear ownership, processes, quality standards, and accountability Build systems that can scale with the business Digital &amp; E-commerce Our new website is currently in development and will introduce e-commerce elements, including customer accounts and online purchasing for selected products.<br> E-commerce is not our primary business model, but experience with digital customer journeys, online conversion, and e-commerce mechanics will be valuable.<br> Strong Advantages Premium or luxury product experience Architecture, construction, building materials, interiors, custom furniture, or home improvement background Experience with architect, designer, contractor, or other specifier channels Experience building a brand function from the ground up PR and media relations in architecture, design, construction, or lifestyle Showroom, trade show, or physical retail marketing New product launches in established markets Practical use of AI in marketing workflows for analysis, research, content production, and automation What Success Looks Like Build Crystalia into a stronger and more recognizable premium brand in the US architectural glass market , while creating a marketing system that produces predictable and profitable revenue growth.<br> Success means stronger qualified demand across B2B and B2C, clear attribution from first touch to revenue, smarter budget allocation, strong alignment with Sales, and a marketing organization that can scale with the business.<br></span> </div>

<p>The Senior Java Developer is responsible for developing, enhancing, and maintaining CR2 s BankWorld product. This role involves designing and implementing high-quality software solutions, integrating AI/LLM capabilities where appropriate, contributing to new business requirements, and maintaining existing functionality within a collaborative Scrum team environment. This role is based in either our Amman or Bangalore office and follows a hybrid working model, with employees expected to work on-site three days per week.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Design and implementation:</strong> Design and implement new features, ensuring alignment with business requirements, technical specifications, security practices, and project timelines.</li><li><strong>Agile development and team collaboration:</strong> Actively participate in Agile Scrum ceremonies and work closely with team members to achieve project goals and deliverables.</li><li><strong>Code quality and review:</strong> Ensure adherence to software design best practices, participate in design and code reviews, and proactively suggest improvements to processes and practices.</li><li><strong>Product security:</strong> Follow sound security engineering practices to protect the integrity and security of the product.</li><li><strong>Support and troubleshooting:</strong> Assist in maintaining and supporting new and existing features by working with the support team to diagnose and resolve issues promptly.</li><li><strong>Innovation and continuous learning:</strong> Stay up to date with emerging technologies and industry trends, and integrate new solutions to enhance user experience and product functionality.</li><li><strong>Out-of-hours support:</strong> Provide occasional out-of-hours support for critical product issues when required.</li><li><strong>Additional tasks:</strong> Perform any other related tasks assigned by the line manager.</li><li><strong>Generative AI for development :</strong> Leverage AI-assisted coding tools, such as GitHub Copilot, Junie, Claude AI and any other tools identified by our architecture team to accelerate development while maintaining code quality standards; document and review AI-generated solutions for security and correctness.</li><li><strong>AI-powered testing and automation :</strong> Explore and implement AI-driven testing frameworks and agents for automated QA, regression testing, and edge-case discovery in payment processing pipelines.</li></ul><p><strong>Critical Competencies</strong></p><ul><li><strong>Technical expertise:</strong> Proficient in Java programming with strong object-oriented design and programming skills.</li><li><strong>Agile methodologies:</strong> Experienced in Agile software development methodologies such as Scrum, Kanban, or similar frameworks.</li><li><strong>Version control:</strong> Proficient in Git for source code management.</li><li><strong>Communication skills:</strong> Excellent written and verbal communication skills in English, with the ability to present technical ideas clearly and precisely.</li><li><strong>Attention to detail:</strong> Strong attention to detail with a high level of accuracy and a passion for continuous learning.</li><li><strong>Problem-solving:</strong> Strong problem-solving abilities, with a focus on identifying challenges, proposing solutions, and contributing to the overall success of the company.</li><li><strong>Team collaboration:</strong> A strong team player who is cooperative, flexible, and committed to working effectively with others to achieve shared goals.</li><li><strong>Customer focus:</strong> Strong customer orientation, with a focus on delivering high-quality solutions that meet client needs.</li></ul><p><strong>Qualifications &amp; Experience</strong></p><ul><li><strong>Educational background:</strong> Honours degree or diploma in Computer Science, Software Engineering, or a related field.</li><li><strong>Java expertise:</strong> 5+ years of proven experience in Java programming.</li><li><strong>Desirable skills:</strong> Experience with Java frameworks such as Spring Framework, Spring MVC, Spring Boot, Spring Cloud, JPA, Spring Data, and Kafka; microservices architectures; RESTful APIs; relational databases, including SQL for Oracle; cross-platform development; multi-threading; and familiarity with the banking or financial services sector.</li></ul><p><strong>Success Metrics</strong></p><ul><li><strong>Feature delivery:</strong> Timely and accurate delivery of new features and enhancements in line with Scrum goals, project timelines, and business requirements, including story points delivered within the sprint.</li><li><strong>Code quality:</strong> High-quality, reliable code with minimal defects, adherence to software unit testing best practices, appropriate code coverage, and strong product security.</li><li><strong>Team contribution:</strong> Active participation and collaboration within the Scrum team, contributing to team goals and project milestones.</li><li><strong>Customer satisfaction:</strong> Positive feedback from internal and external stakeholders regarding the functionality, stability, and security of the product, with a target of zero implementation bugs in customer-reported issues.</li><li><strong>Continuous improvement:</strong> Demonstrated commitment to staying updated with industry trends and incorporating new knowledge into daily work, including completion of annual training hours.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><strong>Educational background:</strong> Honours degree or diploma in Computer Science, Software Engineering, or a related field.</li><li><strong>Java expertise:</strong> 5+ years of proven experience in Java programming.</li><li><strong>Desirable skills:</strong> Experience with Java frameworks such as Spring Framework, Spring MVC, Spring Boot, Spring Cloud, JPA, Spring Data, and Kafka; microservices architectures; RESTful APIs; relational databases, including SQL for Oracle; cross-platform development; multi-threading; and familiarity with the banking or financial services sector.</li></ul><p><strong>Critical Competencies</strong></p><ul><li><strong>Technical expertise:</strong> Proficient in Java programming with strong object-oriented design and programming skills.</li><li><strong>Agile methodologies:</strong> Experienced in Agile software development methodologies such as Scrum, Kanban, or similar frameworks.</li><li><strong>Version control:</strong> Proficient in Git for source code management.</li><li><strong>Communication skills:</strong> Excellent written and verbal communication skills in English, with the ability to present technical ideas clearly and precisely.</li><li><strong>Attention to detail:</strong> Strong attention to detail with a high level of accuracy and a passion for continuous learning.</li><li><strong>Problem-solving:</strong> Strong problem-solving abilities, with a focus on identifying challenges, proposing solutions, and contributing to the overall success of the company.</li><li><strong>Team collaboration:</strong> A strong team player who is cooperative, flexible, and committed to working effectively with others to achieve shared goals.</li><li><strong>Customer focus:</strong> Strong customer orientation, with a focus on delivering high-quality solutions that meet client needs.</li></ul>