Automation Jobs - Amman Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a talented Sr. Specialist. Data Scientist to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><h3>Key Responsibilities:</h3><ul><li>Develop and deploy machine learning models to enhance financial forecasting, anomaly detection, and predictive analytics.</li><li>Work with large datasets from SAP ECC, ERP systems, and external sources, integrating them into Azure Databricks for analytics.</li><li>Collaborate with finance, accounting, and business teams to understand challenges and develop data-driven solutions.</li><li>Design and optimize data pipelines to enable ML model training, validation, and deployment.</li><li>Utilize LLM, NLP, time-series analysis, and deep learning where applicable to extract insights from structured and unstructured data.</li><li>Develop interactive dashboards and visualizations to communicate insights to finance and business stakeholders.</li><li>Ensure data quality, governance, and compliance while handling sensitive financial data.</li><li>Utilize automation tools such as Selenium to streamline data collection and processing workflows</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><p>Minimum: Bachelor s in Data Science, Computer Science, Statistics, Mathematics, or a related field.</p><p>Preferred: Master s degree in Data Science or a related field.</p><p>At least 4-7 years experience in data science and machine learning.</p><p>Experience in a Finance department is plus.</p><h3>Skills:</h3><p>Strong proficiency in Python (including Pandas, NumPy, Scikit-learn, TensorFlow/PyTorch).</p><p>Experience with Databricks and Azure Databricks for large scale data processing and ML model deployment.</p><p>Hands-on experience with SQL and working with relational databases.</p><p>Knowledge of big data processing frameworks such as PySpark.</p><p>Expertise in ETL/ELT processes and working with structured and unstructured datasets.</p><p>Experience with data visualization tools such as Power BI, Tableau.</p><p>Strong problem-solving, analytical, and critical-thinking skills.</p><p>Experience with LLMs and NLP-based solutions for data enrichment and smart automation.</p><p>Proficiency in English, both written and verbal, for effective communication with finance and business stakeholders.</p><p></p></section>

<p><h4>Job purpose</h4> <p>To support the design, installation, operation, and improvement of electrical systems by providing technical assistance, resolving day-to-day engineering issues, and coordinating with relevant teams to ensure safe and reliable performance in line with project and operational requirements.</p> <h4>Key accountability areas</h4> <strong>Electrical engineering activities</strong><br> <li>Prepare and review electrical drawings and technical submittals in accordance with project specifications and standards.</li> <li>Provide technical support during installation, testing, and commissioning activities.</li> <li>Troubleshoot electrical faults and coordinate with maintenance or project teams for resolution.</li> <li>Implement approved design and engineering changes.</li> <strong>Technical coordination and documentation</strong><br> <li>Prepare technical reports, calculations, and engineering documentation as required.</li> <li>Provide technical clarifications to internal teams, contractors, and suppliers.</li> <li>Support material submittal reviews and technical evaluations.</li> <li>Maintain updated engineering records and as-built drawings.</li> <strong>Quality and compliance</strong><br> <li>Ensure electrical activities are performed in line with applicable standards and approved procedures.</li> <li>Coordinate with the quality team to address non-conformities and implement corrective actions.</li> <li>Witness testing activities and verify proper documentation of results.</li> <strong>HSE and operational support</strong><br> <li>Follow HSE policies and promote safe working practices during all electrical activities.</li> <li>Identify and report potential risks and support corrective actions.</li> <li>Coordinate with concerned functions to ensure smooth execution of work.</li> <h4>Role accountability</h4> <strong>HR proficiency</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery</strong><br> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> <strong>Problem-solving</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in Electrical Engineering</p> <h4>Work experience</h4> <p>2 to 4 years</p> <h4>Technical / functional competencies</h4> <p>Safety<br> Design<br> Design tools<br> Engineering design<br> Design specifications</p></p><p></p>

<p><h4>Job purpose</h4> <p>To support the design, installation, operation, and improvement of electrical systems by providing technical assistance, resolving day-to-day engineering issues, and coordinating with relevant teams to ensure safe and reliable performance in line with project and operational requirements.</p> <h4>Key accountability areas</h4> <strong>Electrical engineering activities</strong><br> <li>Prepare and review electrical drawings and technical submittals in accordance with project specifications and standards.</li> <li>Provide technical support during installation, testing, and commissioning activities.</li> <li>Troubleshoot electrical faults and coordinate with maintenance or project teams for resolution.</li> <li>Implement approved design and engineering changes.</li> <strong>Technical coordination and documentation</strong><br> <li>Prepare technical reports, calculations, and engineering documentation as required.</li> <li>Provide technical clarifications to internal teams, contractors, and suppliers.</li> <li>Support material submittal reviews and technical evaluations.</li> <li>Maintain updated engineering records and as-built drawings.</li> <strong>Quality and compliance</strong><br> <li>Ensure electrical activities are performed in line with applicable standards and approved procedures.</li> <li>Coordinate with the quality team to address non-conformities and implement corrective actions.</li> <li>Witness testing activities and verify proper documentation of results.</li> <strong>HSE and operational support</strong><br> <li>Follow HSE policies and promote safe working practices during all electrical activities.</li> <li>Identify and report potential risks and support corrective actions.</li> <li>Coordinate with concerned functions to ensure smooth execution of work.</li> <h4>Role accountability</h4> <strong>HR proficiency</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery</strong><br> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> <strong>Problem-solving</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in Electrical Engineering</p> <h4>Work experience</h4> <p>2 to 4 years</p> <h4>Technical / functional competencies</h4> <p>Safety<br> Design<br> Design tools<br> Engineering design<br> Design specifications</p></p><p></p>

<p>The Senior Automation Quality Assurance (QA) Engineer is responsible for ensuring the delivery of high-quality software solutions through the design, development, and execution of comprehensive automated testing strategies. This role involves designing and maintaining robust automation frameworks, defining automation standards and best practices, integrating automated testing into CI/CD pipelines, identifying and resolving defects, and collaborating closely with development and product teams to ensure system reliability, performance, security, and compliance with business requirements. The Senior Automation QA Engineer also provides technical guidance and mentorship to QA team members and contributes to the continuous improvement of QA automation processes, tools, and practices across projects.</p><p><strong>Main Activities and Responsibilities:</strong></p><ul><li>Design, develop, maintain, and execute automated tests for web, API, and mobile applications.</li><li>Develop and maintain scalable and reusable test automation frameworks and standards.</li><li>Define automation strategies and identify appropriate scenarios for automation based on business and technical requirements.</li><li>Integrate automated testing into CI/CD pipelines and support continuous testing and automated quality gates.</li><li>Perform functional, regression, integration, API, and end-to-end testing.</li><li>Leverage AI and AI-powered tools for test case generation, test automation, defect analysis, test data generation, and improving QA efficiency.</li><li>Validate AI-generated test cases, scripts, data, and results to ensure accuracy and reliability.</li><li>Analyze test failures, investigate defects, and perform root-cause analysis in collaboration with Development and Product teams.</li><li>Review requirements and acceptance criteria to identify quality risks and testability issues early.</li><li>Monitor and improve automation coverage, stability, execution time, and maintainability.</li><li>Contribute to QA standards, processes, and continuous improvement initiatives.</li><li>Mentor and provide technical guidance to other QA engineers.</li><li>Participate in Agile ceremonies and support release readiness activities.</li><li>Any other duties that are requested and relevant to the role.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills &amp; Experience:</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or another related discipline</li><li>5+ years of experience in Software QA/Testing, with strong hands-on experience in test automation.</li><li>Previous experience in FinTech, financial services, online trading, brokerage, banking, payments, or another regulated financial technology environment.</li><li>Strong programming skills in Java, C#, Python, JavaScript, or TypeScript.</li><li>Hands-on experience with automation tools such as Selenium, Playwright, or Cypress.</li><li>Strong experience in API testing and automation.</li><li>Experience with CI/CD, Git, SQL, and test management/defect tracking tools such as Jira, TestRail, or Xray.</li><li>Good understanding of SDLC, STLC, Agile/Scrum, and QA best practices.</li><li>Practical experience using AI tools within the QA/testing lifecycle with an understanding of their capabilities and limitations.</li><li>Strong analytical, troubleshooting, and root-cause analysis skills.</li><li>Experience testing complex systems, integrations, financial transactions, or real-time data.</li><li>Strong communication and collaboration skills, with the ability to mentor other QA engineers.</li><li>ISTQB or relevant QA certification is considered an advantage.</li><li>Excellent command of English both written and spoken - Knowledge of additional languages will be considered an advantage.</li></ul>

<p>The Senior DevOps Engineer executes and refines the DevOps strategy and is instrumental in implementing automation and integration across IT Operations, Application Delivery, Development, and Data Warehousing, ensuring alignment with the organization's DevOps methodology. As a senior member of the team, the role also sets technical standards and mentors junior engineers.</p><p><b>Main Activities and Responsibilities:</b></p><ul><li>Design, implement, and maintain scalable CI/CD pipelines using GitHub Actions, following GitOps methodology with ArgoCD to enable reliable and automated Kubernetes deployments.</li><li>Automate infrastructure provisioning and configuration using Terraform, CloudFormation, and Ansible.</li><li>Manage and optimize AWS infrastructure including networking, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53, with a strong focus on automation, security, and cost optimization.</li><li>Deploy and operate Kubernetes (Amazon EKS) workloads using Helm, Kustomize, and Karpenter, ensuring consistent configuration and efficient cluster autoscaling across environments.</li><li>Implement and maintain monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, and JSM/OpsGenie.</li><li>Support and maintain database and data platform infrastructure (MySQL, PostgreSQL, MongoDB, Redshift), ensuring high availability, performance, monitoring, backup, and disaster recovery.</li><li>Manage edge and application security using Cloudflare and enforce secrets management and IAM governance across environments.</li><li>Investigate production incidents, perform root cause analysis, implement preventive actions, and participate in the on-call escalation rotation to drive continuous service reliability improvements.</li><li>Collaborate with other departments and engineering teams to improve processes, automation, and operational excellence.</li><li>Maintain technical documentation and define and review technical standards for infrastructure and automation.</li><li>Maintain technical documentation and automate operational processes such as backup and disaster recovery.</li></ul><p>Required Skills &amp; Experience:</p><ul><li>5+ years of experience in DevOps, AWS Cloud Engineering, or similar roles.</li><li>Strong experience with CI/CD pipeline design and automation using GitHub Actions, ArgoCD, and GitOps workflows.</li><li>Hands-on experience with AWS services including VPC, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53.</li><li>Proficiency with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible.</li><li>Experience managing and operating Kubernetes clusters (preferably EKS), deploying applications with Helm or Kustomize, and configuring cluster autoscaling with Karpenter.</li><li>Strong understanding of containerization with Docker.</li><li>Proficiency scripting in Bash and/or Python for automation.</li><li>Experience implementing monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, or similar platforms.</li><li><br></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><b><br></b></p><p><b>Purpose of Role/Summary:</b> The Senior DevOps Engineer executes and refines the DevOps strategy and is instrumental in implementing automation and integration across IT Operations, Application Delivery, Development, and Data Warehousing, ensuring alignment with the organization's DevOps methodology. As a senior member of the team, the role also sets technical standards and mentors junior engineers.</p><p>Main Activities and Responsibilities:</p><ul><li>Design, implement, and maintain scalable CI/CD pipelines using GitHub Actions, following GitOps methodology with ArgoCD to enable reliable and automated Kubernetes deployments.</li><li>Automate infrastructure provisioning and configuration using Terraform, CloudFormation, and Ansible.</li><li>Manage and optimize AWS infrastructure including networking, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53, with a strong focus on automation, security, and cost optimization.</li><li>Deploy and operate Kubernetes (Amazon EKS) workloads using Helm, Kustomize, and Karpenter, ensuring consistent configuration and efficient cluster autoscaling across environments.</li><li>Implement and maintain monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, and JSM/OpsGenie.</li><li>Support and maintain database and data platform infrastructure (MySQL, PostgreSQL, MongoDB, Redshift), ensuring high availability, performance, monitoring, backup, and disaster recovery.</li><li>Manage edge and application security using Cloudflare and enforce secrets management and IAM governance across environments.</li><li>Investigate production incidents, perform root cause analysis, implement preventive actions, and participate in the on-call escalation rotation to drive continuous service reliability improvements.</li><li>Collaborate with other departments and engineering teams to improve processes, automation, and operational excellence.</li><li>Maintain technical documentation and define and review technical standards for infrastructure and automation.</li><li>Maintain technical documentation and automate operational processes such as backup and disaster recovery.</li></ul><p>Required Skills &amp; Experience:</p><ul><li>5+ years of experience in DevOps, AWS Cloud Engineering, or similar roles.</li><li>Strong experience with CI/CD pipeline design and automation using GitHub Actions, ArgoCD, and GitOps workflows.</li><li>Hands-on experience with AWS services including VPC, IAM, EC2, EKS, RDS, MSK, ElastiCache, and Route53.</li><li>Proficiency with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible.</li><li>Experience managing and operating Kubernetes clusters (preferably EKS), deploying applications with Helm or Kustomize, and configuring cluster autoscaling with Karpenter.</li><li>Strong understanding of containerization with Docker.</li><li>Proficiency scripting in Bash and/or Python for automation.</li><li>Experience implementing monitoring, logging, and alerting solutions using Prometheus, Grafana, Zabbix, Graylog, or similar platforms.</li><li>Solid understanding of Linux and networking concepts.</li><li>Familiarity with Windows Server a plus.</li><li>Experience with incident management, troubleshooting production systems, and root cause analysis.</li><li>Experience with databases and data platforms such as PostgreSQL, MySQL, MongoDB, and Redshift.</li><li>Clear written communication and experience working in distributed teams</li></ul>

<p><h4>Description</h4> <p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p> <p>If yes, then this is the job you're looking for. UXBERT Labs is one of the leading digital and user experience design agencies in the GCC, working with top regional and international brands such as STC, Amazon, Gucci, and more. As part of the Supertech Group—which also includes Hala Yalla, Saudi's number one private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA—we are continuously expanding our innovation footprint.</p> <h4>Responsibilities:</h4> <ul> <li><strong>CI/CD & Automation:</strong> Design, implement, and manage robust CI/CD pipelines for Node.js and React applications using GitHub Actions and Bitbucket Pipelines across development, staging, and production environments.</li> <li><strong>Infrastructure as Code (IaC):</strong> Maintain and scale cloud infrastructure using Terraform or CloudFormation.</li> <li><strong>Containerization & Orchestration:</strong> Containerize applications using Docker and orchestrate using Kubernetes (optional). Excellent experience working on Kubernetes clusters such as GKE or AKS is a plus.</li> <li><strong>Monitoring & Observability:</strong> Monitor system health, security, and performance. Solid experience with New Relic, Datadog, and APM, including setting up APM cadence, alerts, and rules and policies for support and disaster management.</li> <li><strong>Cloud & Networking:</strong> Excellent experience with cloud-based VPC and networking within load balancing and orchestration.</li> <li><strong>Future-Proofing:</strong> Ability to learn fast and understand emerging technologies such as large language models, complex CI/CD setups in the future, including AI machine learning and AI coding.</li> </ul> <h4>Requirements</h4> <ul> <li><strong>Development & Infrastructure:</strong> Strong skills in quickly setting up servers in Node.js, whitelisting IPs, and providing Docker and secure environments for developers, production, and testers.</li> <li><strong>Coding Background:</strong> Seven or more years of DevOps experience across cloud platforms. An engineering background in PHP or a strong programming background is beneficial; solid JavaScript or Python skills are a must.</li> <li><strong>Cloud & Caching Expertise:</strong> Proficiency with both GCP and AWS is required. Must have solid experience with CDNs, CloudFlare, and configuration of complex caching in Redis and more. GCP certification is highly advantageous as Saudi Arabia prefers to work with GCP.</li> <li><strong>Database & Scaling:</strong> Understanding of database setup, high scaling, and high traffic sites both with and without CloudFlare. Experience with complex database optimization, data flow diagrams, and migration.</li> <li><strong>Modern Workflows:</strong> Experience with Vercel for front-end deployment workflows.</li> <li><strong>Environment Familiarity:</strong> Familiarity with Node.js environments, Linux, and monitoring tools.</li> <li><strong>AI Integration:</strong> Engineers must incorporate AI-assisted coding tools such as Claude, Grok, or ChatGPT as part of their daily work.</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote role (must align with Saudi Arabia working hours).</li> <li>Opportunity to work on high-impact Saudi government and enterprise projects.</li> <li>Collaborative culture with strong design and engineering teams.</li> <li>Competitive salary.</li> <li>Professional development budget for certifications and training.</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <strong>Deployment:</strong><br> <p>Oversee the SharePoint user access and application deployment.</p> <strong>SharePoint technologies:</strong><br> <p>Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis. Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <strong>Configuration:</strong><br> <p>Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment. Participate in the gathering of requirements and documentation from non-technical business users.</p> <strong>Development:</strong><br> <p>Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements. Apply industry-standard object-oriented programming best practices and design patterns. Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design. Isolate, diagnose, repair, and resolve software problems.</p> <strong>Design:</strong><br> <p>Create logical and functional software code in a variety of languages, particularly those related to SharePoint. Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <strong>Coaching and mentoring:</strong><br> <p>Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines. Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery:</strong><br> <p>Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report detailing the deviation and execution of planned tasks.</p> <strong>Problem-solving:</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality:</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements:</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance:</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment:</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in information technology or any relevant field.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<p>A QC Lead is a hands-on quality control professional who personally executes and oversees both manual and automation testing activities to ensure that delivered products and services meet established quality standards. The QC Lead writes and runs test cases, builds and maintains automation frameworks, owns the delivery of all testing artifacts, and is directly accountable for the UAT success of each project. This is a full-time position reporting to the Quality Manager. Ideal candidates are strong technical practitioners who lead by example, enjoy solving problems first-hand, and thrive in fast-paced, collaborative environments</p><p>Daily and Monthly Responsibilities</p><ul><li>Hands-on experience to design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, and end-to-end testing.</li><li>Perform hands-on exploratory, smoke, and sanity testing to validate builds before release.</li><li>Architect, develop, and maintain automated test frameworks and scripts, and personally run automated test suites as part of daily testing cycles.</li><li>Write and review automation code, continuously enhancing test coverage and integrating automated tests into CI/CD pipelines.</li><li>Develop, maintain, and enhance the test automation infrastructure to improve efficiency and reliability.</li><li>Prepare, maintain, and deliver all testing artifacts for each delivered project, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.</li><li>Own and drive User Acceptance Testing (UAT) end-to-end plan UAT cycles, prepare UAT test cases and environments, coordinate with stakeholders, execute UAT scenarios, and be directly responsible for the UAT success of the project.</li><li>Execute and report on planned tests, log and manage defects with clear reproduction steps, and regress software fixes for new and existing products.</li><li>Identify root causes of quality problems through hands-on investigation and coordinate corrective actions with development teams.</li><li>Assist development teams with replicating, debugging, and resolving defects by personally reproducing issues in test environments.</li><li>Perform hands-on business requirements review and verification to ensure testability, completeness, and adequate test coverage.</li><li>Participate actively in all phases of the software development lifecycle, from requirements analysis through test planning, execution, and sign-off.</li><li>Lead the QC team by example set quality benchmarks, assign tasks, and guide the team while remaining actively involved in day-to-day testing work.</li><li>Mentor and train junior, mid-level, and senior QC engineers on manual testing techniques, automation tools, policies, and procedures.</li><li>Work collaboratively with development and business groups to complete testing and ensure seamless product delivery.</li><li>Develop and implement quality standards, audit functionality, establish testing templates, monitor outcomes against success measures, and provide detailed status reports.</li><li>Identify areas for quality and process improvement and implement plans to support positive outcomes for the business and customers.</li><li>Coordinate with internal and external stakeholders regarding quality status, test outcomes, and project readiness.</li><li>Assist with performance evaluations as needed.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.</li><li>8+ years of hands-on experience in software quality control/testing, with at least 3 4 years in a lead or supervisory role.</li><li>5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).</li><li>2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).</li><li>Professional certification such as ISTQB-CTFL or ISTQB-CTAL.</li><li>Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).</li><li>Proficiency in test automation tools and frameworks (e.g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.</li><li>Proficiency in at least one programming or scripting language (e.g., Java, Python, JavaScript).</li><li>Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).</li><li>Track record of owning UAT cycles and driving them to successful completion.</li><li>Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.</li><li>In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.</li><li>Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.</li><li>Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.</li><li>Excellent command of written and spoken English.</li></ul>

<p><h4>Job purpose</h4> <p>As a senior DevOps engineer, you will own the design, reliability, and scalability of our cloud-based production systems. You will lead the architecture, automation, and operation of our Azure/AWS infrastructure, drive security, performance, and cost efficiency across our platforms, and set DevOps standards and best practices for the team. You will act as a technical authority on cloud operations, mentor junior engineers, and partner with engineering leadership to shape the platform roadmap.</p> <h4>Duties & responsibilities</h4> <h4>Cloud system operations</h4> <ul> <li>Lead the design, deployment, and operation of Azure/AWS cloud-based production systems.</li> <li>Own system performance, incident response, and root-cause analysis across production applications.</li> <li>Define release engineering and pre-production validation standards to ensure system quality and functionality.</li> <li>Architect and enforce backup, disaster recovery, and cost optimization (FinOps) strategies across cloud environments.</li> <li>Lead container orchestration and workload management on AKS/Kubernetes clusters, including upgrades, scaling, and hardening.</li> </ul> <h4>Automation and scripting</h4> <ul> <li>Design and maintain enterprise-grade automation frameworks for operational and platform processes.</li> <li>Build reusable tooling and scripts (e.g., Python, Bash, PowerShell) for automation, observability, and incident response.</li> <li>Lead GitOps adoption and continuous-delivery practices using ArgoCD or Flux.</li> </ul> <h4>Security and compliance</h4> <ul> <li>Define and enforce cloud security best practices, IAM policies, and secrets management across environments.</li> <li>Establish and maintain security protocols and compliance posture (e.g., ISO 27001, SOC 2 controls relevant to infrastructure).</li> </ul> <h4>Monitoring and metrics</h4> <ul> <li>Architect and operate observability platforms (metrics, logging, tracing) across Azure/AWS, defining SLOs, SLIs, and alerting strategy.</li> <li>Drive operational excellence by analyzing reliability metrics and leading post-incident reviews and improvement initiatives.</li> </ul> <h4>Research and evaluation</h4> <ul> <li>Evaluate and recommend emerging technologies, tools, and architectural patterns for adoption.</li> <li>Lead vendor and product evaluations, including proofs-of-concept and total-cost-of-ownership analysis.</li> </ul> <h4>Communication and collaboration</h4> <ul> <li>Mentor junior and mid-level DevOps engineers through code reviews, pairing, and technical guidance.</li> <li>Partner with engineering, security, and product stakeholders to define technical requirements and influence platform direction.</li> <li>Communicate effectively with executive and technical audiences on cloud strategy, risk, and roadmap.</li> </ul> <h4>Education, experience & qualifications</h4> <ul> <li>Bachelor’s degree in computer science, information systems, or a related field.</li> <li>6+ years of hands-on experience in DevOps, cloud engineering, or SRE roles, including 3+ years with primary focus on Microsoft Azure (required).</li> <li>Expert-level Kubernetes administration, including cluster lifecycle management, upgrades, networking, and security hardening.</li> <li>Production experience operating Azure Kubernetes Service (AKS) at scale.</li> <li>Strong experience designing and maintaining infrastructure as code with Terraform, including module design and state management.</li> <li>Deep experience designing and operating CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, GitLab CI).</li> <li>Hands-on experience with observability stacks (Prometheus, Grafana, Azure Monitor, ELK, or similar), including dashboard and alert design.</li> <li>Strong Linux system administration knowledge.</li> <li>Experience working with GitOps tools such as ArgoCD or Flux.</li> <li>Working knowledge of database administration in production (backups, performance tuning, HA/DR, and troubleshooting).</li> <li>Strong scripting and automation skills in Python, Bash, and/or PowerShell.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Ability to collaborate effectively within cross-functional teams.</li> <li>Clear and precise documentation and communication skills.</li> <li>Fluency in both English and Arabic (spoken and written).</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Initiative</li> <li>Problem solving</li> <li>Team oriented</li> <li>Adaptability</li> <li>Ability to work under pressure</li> </ul> <h4>Technical competencies</h4> <ul> <li>Cloud computing fundamentals</li> <li>Linux operating systems</li> <li>Networking protocols and topologies</li> <li>Scripting and automation</li> <li>Monitoring and logging tools</li> <li>Security best practices</li> <li>System troubleshooting</li> <li>Backup and disaster recovery concepts</li> <li>Container orchestration (AKS / Kubernetes)</li> <li>GitOps (ArgoCD, Flux)</li> <li>Database administration</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>As a senior DevOps engineer, you will own the design, reliability, and scalability of our cloud-based production systems. You will lead the architecture, automation, and operation of our Azure/AWS infrastructure, drive security, performance, and cost efficiency across our platforms, and set DevOps standards and best practices for the team. You will act as a technical authority on cloud operations, mentor junior engineers, and partner with engineering leadership to shape the platform roadmap.</p> <h4>Duties & responsibilities</h4> <h4>Cloud system operations</h4> <ul> <li>Lead the design, deployment, and operation of Azure/AWS cloud-based production systems.</li> <li>Own system performance, incident response, and root-cause analysis across production applications.</li> <li>Define release engineering and pre-production validation standards to ensure system quality and functionality.</li> <li>Architect and enforce backup, disaster recovery, and cost optimization (FinOps) strategies across cloud environments.</li> <li>Lead container orchestration and workload management on AKS/Kubernetes clusters, including upgrades, scaling, and hardening.</li> </ul> <h4>Automation and scripting</h4> <ul> <li>Design and maintain enterprise-grade automation frameworks for operational and platform processes.</li> <li>Build reusable tooling and scripts (e.g., Python, Bash, PowerShell) for automation, observability, and incident response.</li> <li>Lead GitOps adoption and continuous-delivery practices using ArgoCD or Flux.</li> </ul> <h4>Security and compliance</h4> <ul> <li>Define and enforce cloud security best practices, IAM policies, and secrets management across environments.</li> <li>Establish and maintain security protocols and compliance posture (e.g., ISO 27001, SOC 2 controls relevant to infrastructure).</li> </ul> <h4>Monitoring and metrics</h4> <ul> <li>Architect and operate observability platforms (metrics, logging, tracing) across Azure/AWS, defining SLOs, SLIs, and alerting strategy.</li> <li>Drive operational excellence by analyzing reliability metrics and leading post-incident reviews and improvement initiatives.</li> </ul> <h4>Research and evaluation</h4> <ul> <li>Evaluate and recommend emerging technologies, tools, and architectural patterns for adoption.</li> <li>Lead vendor and product evaluations, including proofs-of-concept and total-cost-of-ownership analysis.</li> </ul> <h4>Communication and collaboration</h4> <ul> <li>Mentor junior and mid-level DevOps engineers through code reviews, pairing, and technical guidance.</li> <li>Partner with engineering, security, and product stakeholders to define technical requirements and influence platform direction.</li> <li>Communicate effectively with executive and technical audiences on cloud strategy, risk, and roadmap.</li> </ul> <h4>Education, experience & qualifications</h4> <ul> <li>Bachelor’s degree in computer science, information systems, or a related field.</li> <li>6+ years of hands-on experience in DevOps, cloud engineering, or SRE roles, including 3+ years with primary focus on Microsoft Azure (required).</li> <li>Expert-level Kubernetes administration, including cluster lifecycle management, upgrades, networking, and security hardening.</li> <li>Production experience operating Azure Kubernetes Service (AKS) at scale.</li> <li>Strong experience designing and maintaining infrastructure as code with Terraform, including module design and state management.</li> <li>Deep experience designing and operating CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, GitLab CI).</li> <li>Hands-on experience with observability stacks (Prometheus, Grafana, Azure Monitor, ELK, or similar), including dashboard and alert design.</li> <li>Strong Linux system administration knowledge.</li> <li>Experience working with GitOps tools such as ArgoCD or Flux.</li> <li>Working knowledge of database administration in production (backups, performance tuning, HA/DR, and troubleshooting).</li> <li>Strong scripting and automation skills in Python, Bash, and/or PowerShell.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Ability to collaborate effectively within cross-functional teams.</li> <li>Clear and precise documentation and communication skills.</li> <li>Fluency in both English and Arabic (spoken and written).</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Initiative</li> <li>Problem solving</li> <li>Team oriented</li> <li>Adaptability</li> <li>Ability to work under pressure</li> </ul> <h4>Technical competencies</h4> <ul> <li>Cloud computing fundamentals</li> <li>Linux operating systems</li> <li>Networking protocols and topologies</li> <li>Scripting and automation</li> <li>Monitoring and logging tools</li> <li>Security best practices</li> <li>System troubleshooting</li> <li>Backup and disaster recovery concepts</li> <li>Container orchestration (AKS / Kubernetes)</li> <li>GitOps (ArgoCD, Flux)</li> <li>Database administration</li> </ul></p><p></p>

<p>As a Senior Quality Engineer at Aspire, you will develop and execute exploratory and automated tests to ensure product quality. You will be an integral part of our companyu2019s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.</p><h4><b><br></b></h4><h4><b>What you'll do</b></h4><ul><li>Review and comprehend User Stories for the assigned projects and send any questions or required clarifications directly to the client.</li><li>Ensure the full understanding of the requirements among the testing team.</li><li>Develop and maintain high-level test cases and scenarios.</li><li>Ensure timely testing for each build as required by the client.</li><li>Provide status reports to the client as required.</li><li>Develop the production release testing plan and manage the testing on the day of the production release.</li><li>Identify suitable test scenarios for automation and develop, execute, and maintain automated test cases using Tricentis Tosca.</li><li>Contribute to the continuous improvement and maintenance of the test automation framework and automated test suites.</li><li>Analyze automation results, investigate failures, and report and track defects as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4><b>What you'll need</b></h4><ul><li>Bacheloru2019s Degree in Computer Science or a similar field.</li><li>Minimum of 4 years of experience in software testing, including hands-on experience in Web and Mobile testing.</li><li>Extensive experience in Web and Mobile testing.</li><li>Strong expertise in API testing and validating API responses.</li><li>Experience in Database testing.</li><li>Hands-on experience in test automation using Tricentis Tosca.</li><li>Experience in designing, developing, executing, and maintaining automated test cases.</li><li>Ability to understand and analyze complex software requirements and specifications.</li><li>Experience with Agile/Scrum methodologies and defect management tools such as Jira is a plus.</li><li>Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar standards.</li></ul>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p> <h4>The job in a nutshell</h4> <p>The Group Head of Accounting owns the integrity, accuracy, and timeliness of the group's financial records across a multinational, multi-entity SaaS and FinTech business. The role supports group consolidation, IFRS-compliant financial reporting, and the external audit process. Based in Amman, it provides dedicated support to the group's operations in KSA while overseeing accounting across all entities. It combines deep technical accounting expertise — particularly around subscription revenue, financial instruments, intercompany and transfer pricing complexity — with the leadership to standardize processes and build a high-performing finance function across multiple jurisdictions and currencies.</p> <h4>What will you do?</h4> <p><strong>Group consolidation & financial reporting</strong></p> <ul> <li>Support the monthly, quarterly, and annual consolidation of all group entities, including intercompany eliminations, multi-currency translation, and minority interests.</li> <li>Oversee intercompany transactions and transfer pricing arrangements, ensuring correct accounting treatment and supporting documentation across jurisdictions.</li> <li>Produce accurate, timely consolidated financial statements in full compliance with IFRS.</li> <li>Maintain the group reporting calendar and drive a faster, more reliable close.</li> <li>Bridge local GAAP/statutory results to group IFRS reporting where entities report under differing standards.</li> </ul> <p><strong>Technical accounting (IFRS)</strong></p> <ul> <li>Act as the group's technical accounting authority on IFRS application and policy.</li> <li>Own revenue recognition under IFRS 15 for subscription, usage-based, and multi-element SaaS contracts, including deferred revenue and ARR/MRR reconciliation to the GL.</li> <li>Govern capitalization of internally developed software (IAS 38) and lease accounting (IFRS 16).</li> <li>Maintain a group accounting policy manual and ensure consistent application across entities.</li> </ul> <p><strong>External audit & compliance</strong></p> <ul> <li>Lead the group external audit and coordinate statutory audits across all jurisdictions.</li> <li>Serve as primary liaison with external auditors, managing timeline, deliverables, and resolution of findings.</li> <li>Ensure statutory filing obligations are met on time in every jurisdiction.</li> <li>Strengthen the internal control environment over financial reporting.</li> </ul> <p><strong>Budgeting & reporting</strong></p> <ul> <li>Lead the annual budgeting process and periodic reforecasts across all entities.</li> <li>Deliver insightful monthly management reporting with variance analysis.</li> <li>Track and report key SaaS/FinTech metrics (ARR, MRR, churn, gross margin) in alignment with statutory results.</li> </ul> <p><strong>Process, systems & standardization</strong></p> <ul> <li>Support the adoption of AI and automation across the accounting function, identifying, evaluating, and implementing tools that streamline the close, automate reconciliations and intercompany matching, surface anomalies, and improve the speed and accuracy of reporting.</li> <li>Standardize the chart of accounts, processes, and close procedures across the group.</li> <li>Drive automation and improvement of the ERP/consolidation tooling.</li> <li>Implement scalable controls that support rapid entity growth and new market entry.</li> </ul> <p><strong>Leadership & people</strong></p> <ul> <li>Build, lead, and develop a geographically distributed accounting team.</li> <li>Set performance standards, mentor talent, and foster a culture of accuracy and accountability.</li> </ul> <h4>What we offer you?</h4> <p>We believe you will love working at Foodics!<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p> <h4>What are we looking for?</h4> <ul> <li>Professional accounting qualification (ACA, ACCA, CPA, or equivalent).</li> <li>10+ years of progressive accounting experience, including significant time at group/consolidation level.</li> <li>Proven experience leading group consolidation for a multinational, multi-entity, multi-currency business.</li> <li>Strong, demonstrable IFRS technical expertise, including IFRS 15 revenue recognition.</li> <li>Audit and/or accounting training gained at a Big Four firm.</li> <li>Fluent, business-level English (written and verbal).</li> <li>Track record of leading and developing finance teams.</li> <li>Authoritative command of IFRS and complex consolidation.</li> <li>Strong analytical skills and process orientation.</li> <li>Effective leadership of distributed teams across cultures and time zones.</li> <li>Resilience and reliability under tight close and audit deadlines.</li> </ul> <h4>Who will excel?</h4> <ul> <li>Experience in SaaS, subscription, or FinTech/regulated financial services businesses.</li> <li>Exposure to GCC/MENA reporting and regulatory environments, particularly KSA.</li> <li>Working knowledge of transfer pricing principles, documentation, and intercompany arrangements.</li> <li>Experience leading or supporting an ERP migration or implementation (e.g. Oracle to SAP).</li> <li>Experience scaling finance operations through rapid growth, fundraising, or M&A.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p> <h4>The job in a nutshell</h4> <p>The Group Head of Accounting owns the integrity, accuracy, and timeliness of the group's financial records across a multinational, multi-entity SaaS and FinTech business. The role supports group consolidation, IFRS-compliant financial reporting, and the external audit process. Based in Amman, it provides dedicated support to the group's operations in KSA while overseeing accounting across all entities. It combines deep technical accounting expertise — particularly around subscription revenue, financial instruments, intercompany and transfer pricing complexity — with the leadership to standardize processes and build a high-performing finance function across multiple jurisdictions and currencies.</p> <h4>What will you do?</h4> <p><strong>Group consolidation & financial reporting</strong></p> <ul> <li>Support the monthly, quarterly, and annual consolidation of all group entities, including intercompany eliminations, multi-currency translation, and minority interests.</li> <li>Oversee intercompany transactions and transfer pricing arrangements, ensuring correct accounting treatment and supporting documentation across jurisdictions.</li> <li>Produce accurate, timely consolidated financial statements in full compliance with IFRS.</li> <li>Maintain the group reporting calendar and drive a faster, more reliable close.</li> <li>Bridge local GAAP/statutory results to group IFRS reporting where entities report under differing standards.</li> </ul> <p><strong>Technical accounting (IFRS)</strong></p> <ul> <li>Act as the group's technical accounting authority on IFRS application and policy.</li> <li>Own revenue recognition under IFRS 15 for subscription, usage-based, and multi-element SaaS contracts, including deferred revenue and ARR/MRR reconciliation to the GL.</li> <li>Govern capitalization of internally developed software (IAS 38) and lease accounting (IFRS 16).</li> <li>Maintain a group accounting policy manual and ensure consistent application across entities.</li> </ul> <p><strong>External audit & compliance</strong></p> <ul> <li>Lead the group external audit and coordinate statutory audits across all jurisdictions.</li> <li>Serve as primary liaison with external auditors, managing timeline, deliverables, and resolution of findings.</li> <li>Ensure statutory filing obligations are met on time in every jurisdiction.</li> <li>Strengthen the internal control environment over financial reporting.</li> </ul> <p><strong>Budgeting & reporting</strong></p> <ul> <li>Lead the annual budgeting process and periodic reforecasts across all entities.</li> <li>Deliver insightful monthly management reporting with variance analysis.</li> <li>Track and report key SaaS/FinTech metrics (ARR, MRR, churn, gross margin) in alignment with statutory results.</li> </ul> <p><strong>Process, systems & standardization</strong></p> <ul> <li>Support the adoption of AI and automation across the accounting function, identifying, evaluating, and implementing tools that streamline the close, automate reconciliations and intercompany matching, surface anomalies, and improve the speed and accuracy of reporting.</li> <li>Standardize the chart of accounts, processes, and close procedures across the group.</li> <li>Drive automation and improvement of the ERP/consolidation tooling.</li> <li>Implement scalable controls that support rapid entity growth and new market entry.</li> </ul> <p><strong>Leadership & people</strong></p> <ul> <li>Build, lead, and develop a geographically distributed accounting team.</li> <li>Set performance standards, mentor talent, and foster a culture of accuracy and accountability.</li> </ul> <h4>What we offer you?</h4> <p>We believe you will love working at Foodics!<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p> <h4>What are we looking for?</h4> <ul> <li>Professional accounting qualification (ACA, ACCA, CPA, or equivalent).</li> <li>10+ years of progressive accounting experience, including significant time at group/consolidation level.</li> <li>Proven experience leading group consolidation for a multinational, multi-entity, multi-currency business.</li> <li>Strong, demonstrable IFRS technical expertise, including IFRS 15 revenue recognition.</li> <li>Audit and/or accounting training gained at a Big Four firm.</li> <li>Fluent, business-level English (written and verbal).</li> <li>Track record of leading and developing finance teams.</li> <li>Authoritative command of IFRS and complex consolidation.</li> <li>Strong analytical skills and process orientation.</li> <li>Effective leadership of distributed teams across cultures and time zones.</li> <li>Resilience and reliability under tight close and audit deadlines.</li> </ul> <h4>Who will excel?</h4> <ul> <li>Experience in SaaS, subscription, or FinTech/regulated financial services businesses.</li> <li>Exposure to GCC/MENA reporting and regulatory environments, particularly KSA.</li> <li>Working knowledge of transfer pricing principles, documentation, and intercompany arrangements.</li> <li>Experience leading or supporting an ERP migration or implementation (e.g. Oracle to SAP).</li> <li>Experience scaling finance operations through rapid growth, fundraising, or M&A.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><u>About the Job</u></span><span>​</span></b><br><span>As a </span><b><span>Senior Quality Engineer</span></b><span> at Aspire, you will develop and execute exploratory and automated tests to ensure product quality. You will be an integral part of our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.</span><br><br><span>​</span><br><br><span><span><u>What you'll do</u></span></span><br></span><ul><li><span>Review and comprehend User Stories for the assigned projects and send any questions or required clarifications directly to the client.</span><br></li><li><span>Ensure the full understanding of the requirements among the testing team.</span><br></li><li><span>Develop and maintain high-level test cases and scenarios.</span><br></li><li><span>Ensure timely testing for each build as required by the client.</span><br></li><li><span>Provide status reports to the client as required.</span><br></li><li><span>Develop the production release testing plan and manage the testing on the day of the production release.</span><br></li><li><span>Identify suitable test scenarios for automation and develop, execute, and maintain automated test cases using Tricentis Tosca.</span><br></li><li><span>Contribute to the continuous improvement and maintenance of the test automation framework and automated test suites.</span><br></li><li><span>Analyze automation results, investigate failures, and report and track defects as required.</span><br></li></ul><span><span><u>What you'll need</u></span></span><br><ul><li><span>Bachelor’s Degree in Computer Science or a similar field.</span><br></li><li><span>Minimum of 4 years of experience in software testing, including hands-on experience in Web and Mobile testing.</span><br></li><li><span>Extensive experience in Web and Mobile testing.</span><br></li><li><span>Strong expertise in API testing and validating API responses.</span><br></li><li><span>Experience in Database testing.</span><br></li><li><span>Hands-on experience in test automation using Tricentis Tosca.</span><br></li><li><span>Experience in designing, developing, executing, and maintaining automated test cases.</span><br></li><li><span>Ability to understand and analyze complex software requirements and specifications.</span><br></li><li><span>Experience with Agile/Scrum methodologies and defect management tools such as Jira is a plus.</span><br></li><li><span>Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar standards.</span><br></li></ul><span>​</span><br><br><b><span><span><span><span><span><u>Why Aspire&nbsp;</u></span></span></span></span></span></b><br><ul><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Be part of a (Remote is here-to-stay) organization</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Work and learn from great minds</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Explore new opportunities to learn and grow every day by attending technical and nontechnical training</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Get market exposure by working with international tech leaders</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Nursery reimbursement benefit</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Attend virtual and onsite international tech conferences</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li></ul><span>​</span><br><br><br> </div>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for an experienced Salesforce Marketing Cloud Senior (Techno Functional – ExactTarget) professional to lead the end-to-end delivery, administration, and optimization of Salesforce Marketing Cloud solutions with strong expertise in the legacy ExactTarget platform and modern SFMC capabilities.</p> <p>The ideal candidate combines strong technical development skills with functional marketing automation expertise, enabling seamless collaboration between business stakeholders and technical teams. This role involves designing personalized customer engagement journeys, managing platform integrations, and delivering scalable omnichannel marketing solutions.</p> <h4>Role responsibilities</h4> <p><strong>Functional responsibilities</strong></p> <ul> <li>Gather and analyze business requirements for marketing automation and customer engagement initiatives.</li> <li>Translate business needs into scalable Salesforce Marketing Cloud solutions.</li> <li>Lead campaign planning, customer journey design, segmentation, and personalization strategies.</li> <li>Collaborate with marketing, CRM, analytics, and business teams to optimize customer communications.</li> <li>Support user training, documentation, and platform best practices.</li> </ul> <p><strong>Technical responsibilities</strong></p> <ul> <li>Configure and manage Salesforce Marketing Cloud / ExactTarget modules, including: <ul> <li>Email Studio</li> <li>Automation Studio</li> <li>Journey Builder</li> <li>Contact Builder</li> <li>Mobile Studio</li> <li>Triggered Sends</li> </ul> </li> <li>Develop dynamic and personalized communications using: <ul> <li>AMPscript</li> <li>SSJS</li> <li>HTML/CSS</li> <li>SQL</li> </ul> </li> <li>Build and maintain automations, triggered campaigns, data extensions, and reusable templates.</li> <li>Troubleshoot technical issues and optimize campaign performance.</li> </ul> <p><strong>Data & integration</strong></p> <ul> <li>Integrate Salesforce Marketing Cloud with Salesforce CRM, APIs, external databases, and third-party applications.</li> <li>Manage subscriber data, segmentation logic, suppression lists, and audience targeting.</li> <li>Support data migration, synchronization, and ETL processes.</li> <li>Ensure data quality, governance, and compliance with marketing standards.</li> </ul> <p><strong>Campaign execution & optimization</strong></p> <ul> <li>Execute and monitor email and multi-channel marketing campaigns.</li> <li>Perform QA testing and validate campaign accuracy before deployment.</li> <li>Analyze campaign performance metrics and recommend optimization strategies.</li> <li>Support A/B testing and reporting activities.</li> </ul> <p><strong>Leadership & stakeholder management</strong></p> <ul> <li>Serve as the bridge between technical and business teams.</li> <li>Mentor junior team members and support knowledge sharing.</li> <li>Participate in architecture discussions and solution recommendations.</li> <li>Ensure adherence to Salesforce Marketing Cloud best practices and governance standards.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field.</li> <li>5+ years of hands-on experience with Salesforce Marketing Cloud / ExactTarget.</li> <li>Strong techno-functional expertise in marketing automation platforms.</li> <li>Proven experience with Journey Builder, Automation Studio, Contact Builder, Email Studio, SQL, AMPscript, and API integrations.</li> <li>Experience with Salesforce CRM integrations and customer data management.</li> <li>Strong understanding of customer lifecycle marketing and campaign execution.</li> <li>Excellent problem-solving and stakeholder communication skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for an experienced Salesforce Marketing Cloud Senior (Techno Functional – ExactTarget) professional to lead the end-to-end delivery, administration, and optimization of Salesforce Marketing Cloud solutions with strong expertise in the legacy ExactTarget platform and modern SFMC capabilities.</p> <p>The ideal candidate combines strong technical development skills with functional marketing automation expertise, enabling seamless collaboration between business stakeholders and technical teams. This role involves designing personalized customer engagement journeys, managing platform integrations, and delivering scalable omnichannel marketing solutions.</p> <h4>Role responsibilities</h4> <p><strong>Functional responsibilities</strong></p> <ul> <li>Gather and analyze business requirements for marketing automation and customer engagement initiatives.</li> <li>Translate business needs into scalable Salesforce Marketing Cloud solutions.</li> <li>Lead campaign planning, customer journey design, segmentation, and personalization strategies.</li> <li>Collaborate with marketing, CRM, analytics, and business teams to optimize customer communications.</li> <li>Support user training, documentation, and platform best practices.</li> </ul> <p><strong>Technical responsibilities</strong></p> <ul> <li>Configure and manage Salesforce Marketing Cloud / ExactTarget modules, including: <ul> <li>Email Studio</li> <li>Automation Studio</li> <li>Journey Builder</li> <li>Contact Builder</li> <li>Mobile Studio</li> <li>Triggered Sends</li> </ul> </li> <li>Develop dynamic and personalized communications using: <ul> <li>AMPscript</li> <li>SSJS</li> <li>HTML/CSS</li> <li>SQL</li> </ul> </li> <li>Build and maintain automations, triggered campaigns, data extensions, and reusable templates.</li> <li>Troubleshoot technical issues and optimize campaign performance.</li> </ul> <p><strong>Data & integration</strong></p> <ul> <li>Integrate Salesforce Marketing Cloud with Salesforce CRM, APIs, external databases, and third-party applications.</li> <li>Manage subscriber data, segmentation logic, suppression lists, and audience targeting.</li> <li>Support data migration, synchronization, and ETL processes.</li> <li>Ensure data quality, governance, and compliance with marketing standards.</li> </ul> <p><strong>Campaign execution & optimization</strong></p> <ul> <li>Execute and monitor email and multi-channel marketing campaigns.</li> <li>Perform QA testing and validate campaign accuracy before deployment.</li> <li>Analyze campaign performance metrics and recommend optimization strategies.</li> <li>Support A/B testing and reporting activities.</li> </ul> <p><strong>Leadership & stakeholder management</strong></p> <ul> <li>Serve as the bridge between technical and business teams.</li> <li>Mentor junior team members and support knowledge sharing.</li> <li>Participate in architecture discussions and solution recommendations.</li> <li>Ensure adherence to Salesforce Marketing Cloud best practices and governance standards.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field.</li> <li>5+ years of hands-on experience with Salesforce Marketing Cloud / ExactTarget.</li> <li>Strong techno-functional expertise in marketing automation platforms.</li> <li>Proven experience with Journey Builder, Automation Studio, Contact Builder, Email Studio, SQL, AMPscript, and API integrations.</li> <li>Experience with Salesforce CRM integrations and customer data management.</li> <li>Strong understanding of customer lifecycle marketing and campaign execution.</li> <li>Excellent problem-solving and stakeholder communication skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a highly skilled and experienced Salesforce Marketing Cloud Senior (Next) professional to lead the design, implementation, optimization, and management of customer engagement and marketing automation solutions using Salesforce Marketing Cloud and Marketing Cloud Next capabilities. The ideal candidate will have deep expertise in omnichannel campaign execution, customer journey orchestration, data-driven marketing strategies, and advanced Salesforce ecosystem integrations. This role requires both strategic thinking and hands-on technical execution to deliver scalable and personalized customer experiences.</p> <h4>Role responsibilities</h4> <p><strong>Platform management & solution design</strong><br> Lead the implementation and optimization of Salesforce Marketing Cloud solutions, including Marketing Cloud Next functionalities. Design scalable marketing automation architectures aligned with business and customer engagement goals. Configure and manage core SFMC modules such as:</p> <ul> <li>Journey Builder</li> <li>Email Studio</li> <li>Automation Studio</li> <li>Mobile Studio</li> <li>Advertising Studio</li> <li>Data Cloud integrations</li> <li>Personalization and AI-driven capabilities</li> </ul> <p><strong>Campaign management</strong><br> Develop, execute, and optimize multi-channel marketing campaigns across email, SMS, push notifications, and digital channels. Build and maintain customer journeys with advanced segmentation and personalization strategies. Ensure campaign delivery accuracy, quality assurance, and performance tracking.</p> <p><strong>Data & integration</strong><br> Integrate Salesforce Marketing Cloud with CRM, CDP, APIs, and third-party platforms. Manage data extensions, SQL queries, automations, and audience segmentation. Support real-time data synchronization and customer lifecycle management.</p> <p><strong>Technical development</strong><br> Develop dynamic and personalized content using:</p> <ul> <li>AMPscript</li> <li>SSJS</li> <li>HTML/CSS</li> <li>SQL</li> </ul> <p>Build reusable templates, automation workflows, and scalable campaign frameworks. Troubleshoot platform issues and optimize system performance.</p> <p><strong>Analytics & optimization</strong><br> Monitor campaign KPIs and customer engagement metrics. Generate insights and recommendations to improve conversion, retention, and customer experience. Support A/B testing, reporting dashboards, and marketing performance analysis.</p> <p><strong>Leadership & collaboration</strong><br> Collaborate with marketing, CRM, sales, analytics, and technology teams. Mentor junior team members and provide SFMC best practice guidance. Participate in solution architecture discussions and stakeholder workshops.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field.</li> <li>5+ years of hands-on experience with Salesforce Marketing Cloud.</li> <li>Strong experience with Marketing Cloud Next capabilities and modern customer engagement platforms.</li> <li>Proven expertise in: Journey Builder, Automation Studio, Email Studio, SQL, AMPscript, API integrations.</li> <li>Experience integrating SFMC with Salesforce CRM/Data Cloud/CDP solutions.</li> <li>Strong understanding of customer lifecycle marketing and omnichannel strategies.</li> <li>Excellent analytical, troubleshooting, and communication skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a highly skilled and experienced Salesforce Marketing Cloud Senior (Next) professional to lead the design, implementation, optimization, and management of customer engagement and marketing automation solutions using Salesforce Marketing Cloud and Marketing Cloud Next capabilities. The ideal candidate will have deep expertise in omnichannel campaign execution, customer journey orchestration, data-driven marketing strategies, and advanced Salesforce ecosystem integrations. This role requires both strategic thinking and hands-on technical execution to deliver scalable and personalized customer experiences.</p> <h4>Role responsibilities</h4> <p><strong>Platform management & solution design</strong><br> Lead the implementation and optimization of Salesforce Marketing Cloud solutions, including Marketing Cloud Next functionalities. Design scalable marketing automation architectures aligned with business and customer engagement goals. Configure and manage core SFMC modules such as:</p> <ul> <li>Journey Builder</li> <li>Email Studio</li> <li>Automation Studio</li> <li>Mobile Studio</li> <li>Advertising Studio</li> <li>Data Cloud integrations</li> <li>Personalization and AI-driven capabilities</li> </ul> <p><strong>Campaign management</strong><br> Develop, execute, and optimize multi-channel marketing campaigns across email, SMS, push notifications, and digital channels. Build and maintain customer journeys with advanced segmentation and personalization strategies. Ensure campaign delivery accuracy, quality assurance, and performance tracking.</p> <p><strong>Data & integration</strong><br> Integrate Salesforce Marketing Cloud with CRM, CDP, APIs, and third-party platforms. Manage data extensions, SQL queries, automations, and audience segmentation. Support real-time data synchronization and customer lifecycle management.</p> <p><strong>Technical development</strong><br> Develop dynamic and personalized content using:</p> <ul> <li>AMPscript</li> <li>SSJS</li> <li>HTML/CSS</li> <li>SQL</li> </ul> <p>Build reusable templates, automation workflows, and scalable campaign frameworks. Troubleshoot platform issues and optimize system performance.</p> <p><strong>Analytics & optimization</strong><br> Monitor campaign KPIs and customer engagement metrics. Generate insights and recommendations to improve conversion, retention, and customer experience. Support A/B testing, reporting dashboards, and marketing performance analysis.</p> <p><strong>Leadership & collaboration</strong><br> Collaborate with marketing, CRM, sales, analytics, and technology teams. Mentor junior team members and provide SFMC best practice guidance. Participate in solution architecture discussions and stakeholder workshops.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field.</li> <li>5+ years of hands-on experience with Salesforce Marketing Cloud.</li> <li>Strong experience with Marketing Cloud Next capabilities and modern customer engagement platforms.</li> <li>Proven expertise in: Journey Builder, Automation Studio, Email Studio, SQL, AMPscript, API integrations.</li> <li>Experience integrating SFMC with Salesforce CRM/Data Cloud/CDP solutions.</li> <li>Strong understanding of customer lifecycle marketing and omnichannel strategies.</li> <li>Excellent analytical, troubleshooting, and communication skills.</li> </ul></p><p></p>

<p>About the Role As a Software Engineer-Test Automation at Aspire, you will play a key role in ensuring the quality and reliability of our backend services through robust test automation. This position requires 80-90% overlap with EST hours and is preferred for candidates based in the APAC region. You will focus on building and maintaining automated test frameworks using TypeScript and Playwright, while also contributing to production backend code in Java or Kotlin. This role demands a strong commitment to test automation, CI/CD integration, and collaboration with cross-functional teams to deliver high-quality software solutions. What You'll Do Design, implement, and manage automated test frameworks using TypeScript and Playwright. Write functional, integration, and API test cases to ensure comprehensive coverage. Develop and maintain backend services using Java or Kotlin. Debug, troubleshoot, and perform root-cause analysis for identified issues. Integrate automated tests into CI/CD pipelines for seamless execution. Contribute independently to production code, not only test code. Collaborate with cross-functional teams to ensure quality throughout the development lifecycle. What You'll Need Strong professional backend engineering experience. Strong test engineering and automation experience. Hands-on experience developing backend services using Java or Kotlin. Advanced TypeScript skills. Hands-on Playwright experience, including creating and maintaining test frameworks. Experience writing functional, integration, and API tests. Ability to write clear, comprehensive, and maintainable test cases. Strong debugging, troubleshooting, and root-cause analysis skills. Experience working with CI/CD pipelines and automated test execution. Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar standards. Ability to contribute independently to production code, not only test code. (Nice-to-have) Experience with cloud platforms, containerized services, or microservice architectures. (Nice-to-have) Experience with performance, reliability, accessibility, or contract testing. (Nice-to-have) REST APIs and backend services. (Nice-to-have) Git and pull-request workflows. (Nice-to-have) CI/CD platforms. (Nice-to-have) Web and mobile web testing tools. Why Aspire In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation. Be part of a remote-first organization where flexibility is embraced. Work and learn alongside talented engineers and technology leaders. Explore opportunities to learn and grow through technical and non-technical training programs. Gain global exposure by working on products with international teams and clients. Attend virtual and in-person international technology conferences to expand your knowledge and network. Nursery reimbursement benefit and Aspire Wellness Program. Exposure to working in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong professional backend engineering experience.</li><li>Strong test engineering and automation experience.</li><li>Hands-on experience developing backend services using Java or Kotlin.</li><li>Advanced TypeScript skills.</li><li>Hands-on Playwright experience, including creating and maintaining test frameworks.</li><li>Experience writing functional, integration, and API tests.</li><li>Ability to write clear, comprehensive, and maintainable test cases.</li><li>Strong debugging, troubleshooting, and root-cause analysis skills.</li><li>Experience working with CI/CD pipelines and automated test execution.</li><li>Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar standards.</li><li>Ability to contribute independently to production code, not only test code.</li><li>(Nice-to-have) Experience with cloud platforms, containerized services, or microservice architectures.</li><li>(Nice-to-have) Experience with performance, reliability, accessibility, or contract testing.</li><li>(Nice-to-have) REST APIs and backend services.</li><li>(Nice-to-have) Git and pull-request workflows.</li><li>(Nice-to-have) CI/CD platforms.</li><li>(Nice-to-have) Web and mobile web testing tools.</li></ul>

<p><h4>Description</h4> <p><strong>About Maqsam</strong><br> Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <p><strong>Your opportunity</strong><br> As a senior AI agent architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with product, engineering, and customer success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.</p> <h4>Key responsibilities</h4> <ul> <li>Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li> <li>Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li> <li>Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li> <li>Set up and improve AI agent workflows, actions, and interaction logic.</li> <li>Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li> <li>Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li> <li>Review testing results and client feedback, then translate them into clear improvements.</li> <li>Collaborate with product, engineering, customer success, and other teams to align AI agent behavior with client needs.</li> <li>Document decisions, issues, and recommendations clearly for internal teams and clients.</li> <li>Help define best practices for AI agent design, knowledge base structuring, prompt quality, and evaluation.</li> <li>Support and guide less experienced team members when needed.</li> </ul> <h4>Who we’re looking for</h4> <ul> <li>Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li> <li>Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li> <li>Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li> <li>Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li> <li>Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li> <li>Strong critical thinking and attention to detail.</li> <li>Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li> <li>Ability to work effectively with cross-functional teams, including product, engineering, customer success, and client-facing teams.</li> <li>At least 2–3 years of relevant work experience is preferred.</li> <li>Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li> <li>Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li> </ul> <h4>What we provide you</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority.</li> <li>A collaborative and friendly environment with flexible hours.</li> <li>Many opportunities to learn, grow, and become a world-class professional.</li> <li>A fair compensation.</li> <li>A culture that thrives on open communication and transparency.</li> <li>First-class health insurance.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>