Automation Jobs

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a highly skilled and experienced Salesforce Marketing Cloud Senior (Next) professional to lead the design, implementation, optimization, and management of customer engagement and marketing automation solutions using Salesforce Marketing Cloud and Marketing Cloud Next capabilities. The ideal candidate will have deep expertise in omnichannel campaign execution, customer journey orchestration, data-driven marketing strategies, and advanced Salesforce ecosystem integrations. This role requires both strategic thinking and hands-on technical execution to deliver scalable and personalized customer experiences.</p> <h4>Role responsibilities</h4> <p><strong>Platform management & solution design</strong><br> Lead the implementation and optimization of Salesforce Marketing Cloud solutions, including Marketing Cloud Next functionalities. Design scalable marketing automation architectures aligned with business and customer engagement goals. Configure and manage core SFMC modules such as:</p> <ul> <li>Journey Builder</li> <li>Email Studio</li> <li>Automation Studio</li> <li>Mobile Studio</li> <li>Advertising Studio</li> <li>Data Cloud integrations</li> <li>Personalization and AI-driven capabilities</li> </ul> <p><strong>Campaign management</strong><br> Develop, execute, and optimize multi-channel marketing campaigns across email, SMS, push notifications, and digital channels. Build and maintain customer journeys with advanced segmentation and personalization strategies. Ensure campaign delivery accuracy, quality assurance, and performance tracking.</p> <p><strong>Data & integration</strong><br> Integrate Salesforce Marketing Cloud with CRM, CDP, APIs, and third-party platforms. Manage data extensions, SQL queries, automations, and audience segmentation. Support real-time data synchronization and customer lifecycle management.</p> <p><strong>Technical development</strong><br> Develop dynamic and personalized content using:</p> <ul> <li>AMPscript</li> <li>SSJS</li> <li>HTML/CSS</li> <li>SQL</li> </ul> <p>Build reusable templates, automation workflows, and scalable campaign frameworks. Troubleshoot platform issues and optimize system performance.</p> <p><strong>Analytics & optimization</strong><br> Monitor campaign KPIs and customer engagement metrics. Generate insights and recommendations to improve conversion, retention, and customer experience. Support A/B testing, reporting dashboards, and marketing performance analysis.</p> <p><strong>Leadership & collaboration</strong><br> Collaborate with marketing, CRM, sales, analytics, and technology teams. Mentor junior team members and provide SFMC best practice guidance. Participate in solution architecture discussions and stakeholder workshops.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field.</li> <li>5+ years of hands-on experience with Salesforce Marketing Cloud.</li> <li>Strong experience with Marketing Cloud Next capabilities and modern customer engagement platforms.</li> <li>Proven expertise in: Journey Builder, Automation Studio, Email Studio, SQL, AMPscript, API integrations.</li> <li>Experience integrating SFMC with Salesforce CRM/Data Cloud/CDP solutions.</li> <li>Strong understanding of customer lifecycle marketing and omnichannel strategies.</li> <li>Excellent analytical, troubleshooting, and communication skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a highly skilled and experienced Salesforce Marketing Cloud Senior (Next) professional to lead the design, implementation, optimization, and management of customer engagement and marketing automation solutions using Salesforce Marketing Cloud and Marketing Cloud Next capabilities. The ideal candidate will have deep expertise in omnichannel campaign execution, customer journey orchestration, data-driven marketing strategies, and advanced Salesforce ecosystem integrations. This role requires both strategic thinking and hands-on technical execution to deliver scalable and personalized customer experiences.</p> <h4>Role responsibilities</h4> <p><strong>Platform management & solution design</strong><br> Lead the implementation and optimization of Salesforce Marketing Cloud solutions, including Marketing Cloud Next functionalities. Design scalable marketing automation architectures aligned with business and customer engagement goals. Configure and manage core SFMC modules such as:</p> <ul> <li>Journey Builder</li> <li>Email Studio</li> <li>Automation Studio</li> <li>Mobile Studio</li> <li>Advertising Studio</li> <li>Data Cloud integrations</li> <li>Personalization and AI-driven capabilities</li> </ul> <p><strong>Campaign management</strong><br> Develop, execute, and optimize multi-channel marketing campaigns across email, SMS, push notifications, and digital channels. Build and maintain customer journeys with advanced segmentation and personalization strategies. Ensure campaign delivery accuracy, quality assurance, and performance tracking.</p> <p><strong>Data & integration</strong><br> Integrate Salesforce Marketing Cloud with CRM, CDP, APIs, and third-party platforms. Manage data extensions, SQL queries, automations, and audience segmentation. Support real-time data synchronization and customer lifecycle management.</p> <p><strong>Technical development</strong><br> Develop dynamic and personalized content using:</p> <ul> <li>AMPscript</li> <li>SSJS</li> <li>HTML/CSS</li> <li>SQL</li> </ul> <p>Build reusable templates, automation workflows, and scalable campaign frameworks. Troubleshoot platform issues and optimize system performance.</p> <p><strong>Analytics & optimization</strong><br> Monitor campaign KPIs and customer engagement metrics. Generate insights and recommendations to improve conversion, retention, and customer experience. Support A/B testing, reporting dashboards, and marketing performance analysis.</p> <p><strong>Leadership & collaboration</strong><br> Collaborate with marketing, CRM, sales, analytics, and technology teams. Mentor junior team members and provide SFMC best practice guidance. Participate in solution architecture discussions and stakeholder workshops.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field.</li> <li>5+ years of hands-on experience with Salesforce Marketing Cloud.</li> <li>Strong experience with Marketing Cloud Next capabilities and modern customer engagement platforms.</li> <li>Proven expertise in: Journey Builder, Automation Studio, Email Studio, SQL, AMPscript, API integrations.</li> <li>Experience integrating SFMC with Salesforce CRM/Data Cloud/CDP solutions.</li> <li>Strong understanding of customer lifecycle marketing and omnichannel strategies.</li> <li>Excellent analytical, troubleshooting, and communication skills.</li> </ul></p><p></p>

<p>About the Role As a Software Engineer-Test Automation at Aspire, you will play a key role in ensuring the quality and reliability of our backend services through robust test automation. This position requires 80-90% overlap with EST hours and is preferred for candidates based in the APAC region. You will focus on building and maintaining automated test frameworks using TypeScript and Playwright, while also contributing to production backend code in Java or Kotlin. This role demands a strong commitment to test automation, CI/CD integration, and collaboration with cross-functional teams to deliver high-quality software solutions. What You'll Do Design, implement, and manage automated test frameworks using TypeScript and Playwright. Write functional, integration, and API test cases to ensure comprehensive coverage. Develop and maintain backend services using Java or Kotlin. Debug, troubleshoot, and perform root-cause analysis for identified issues. Integrate automated tests into CI/CD pipelines for seamless execution. Contribute independently to production code, not only test code. Collaborate with cross-functional teams to ensure quality throughout the development lifecycle. What You'll Need Strong professional backend engineering experience. Strong test engineering and automation experience. Hands-on experience developing backend services using Java or Kotlin. Advanced TypeScript skills. Hands-on Playwright experience, including creating and maintaining test frameworks. Experience writing functional, integration, and API tests. Ability to write clear, comprehensive, and maintainable test cases. Strong debugging, troubleshooting, and root-cause analysis skills. Experience working with CI/CD pipelines and automated test execution. Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar standards. Ability to contribute independently to production code, not only test code. (Nice-to-have) Experience with cloud platforms, containerized services, or microservice architectures. (Nice-to-have) Experience with performance, reliability, accessibility, or contract testing. (Nice-to-have) REST APIs and backend services. (Nice-to-have) Git and pull-request workflows. (Nice-to-have) CI/CD platforms. (Nice-to-have) Web and mobile web testing tools. Why Aspire In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation. Be part of a remote-first organization where flexibility is embraced. Work and learn alongside talented engineers and technology leaders. Explore opportunities to learn and grow through technical and non-technical training programs. Gain global exposure by working on products with international teams and clients. Attend virtual and in-person international technology conferences to expand your knowledge and network. Nursery reimbursement benefit and Aspire Wellness Program. Exposure to working in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong professional backend engineering experience.</li><li>Strong test engineering and automation experience.</li><li>Hands-on experience developing backend services using Java or Kotlin.</li><li>Advanced TypeScript skills.</li><li>Hands-on Playwright experience, including creating and maintaining test frameworks.</li><li>Experience writing functional, integration, and API tests.</li><li>Ability to write clear, comprehensive, and maintainable test cases.</li><li>Strong debugging, troubleshooting, and root-cause analysis skills.</li><li>Experience working with CI/CD pipelines and automated test execution.</li><li>Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar standards.</li><li>Ability to contribute independently to production code, not only test code.</li><li>(Nice-to-have) Experience with cloud platforms, containerized services, or microservice architectures.</li><li>(Nice-to-have) Experience with performance, reliability, accessibility, or contract testing.</li><li>(Nice-to-have) REST APIs and backend services.</li><li>(Nice-to-have) Git and pull-request workflows.</li><li>(Nice-to-have) CI/CD platforms.</li><li>(Nice-to-have) Web and mobile web testing tools.</li></ul>

<p>As a Senior Jira Developer at Aspire, you will be responsible for designing, developing, and maintaining enterprise Atlassian solutions that streamline business processes and support Agile delivery. You will customize Jira Software, Jira Service Management (JSM), and Confluence, develop integrations and automation, and collaborate with cross-functional teams to deliver scalable, secure, and efficient solutions aligned with business needs.</p><p>What You'll Do</p><ul><li>Design, develop, and maintain customized Jira workflows, issue types, screens, fields, permissions, and automation rules.</li><li>Configure and administer Jira Software, Jira Service Management (JSM), and Confluence to support enterprise teams.</li><li>Develop custom solutions using ScriptRunner (Groovy), Jira Automation, REST APIs, and Atlassian development tools.</li><li>Integrate Jira with third-party applications, enterprise systems, CI/CD pipelines, and identity management solutions.</li><li>Gather and analyze business requirements, translating them into scalable Atlassian solutions and technical recommendations.</li><li>Design enterprise workflows, business process automation, and governance models to improve operational efficiency.</li><li>Create dashboards, advanced JQL queries, and reports to support project tracking, service management, and business reporting.</li><li>Perform Jira upgrades, migrations, system maintenance, and performance optimization.</li><li>Troubleshoot technical issues and provide advanced support to end users and project teams.</li><li>Implement security, governance, permission models, and best practices across the Atlassian ecosystem.</li><li>Collaborate closely with developers, DevOps engineers, project managers, and business stakeholders throughout the solution lifecycle.</li><li>Document system configurations, technical solutions, operational procedures, and best practices.</li><li>Mentor junior Jira administrators and developers while promoting Atlassian standards and continuous improvement.</li><li>Stay current with Atlassian products, emerging technologies, and industry best practices to drive platform enhancements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What You'll Need</p><ul><li>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>5+ years of hands-on experience administering and developing Atlassian Jira solutions.</li><li>Strong expertise in Jira Software, Jira Service Management (JSM), and Confluence.</li><li>Experience developing custom solutions using ScriptRunner (Groovy) and Jira Automation.</li><li>Strong knowledge of JQL, dashboards, reporting, and workflow customization.</li><li>Experience with REST API integrations, web services, and enterprise system integrations.</li><li>Experience designing enterprise workflows, business process automation, and governance models.</li><li>Strong understanding of Agile methodologies (Scrum/Kanban) and Agile project delivery.</li><li>Experience with Jira upgrades, migrations, performance tuning, and platform administration.</li><li>Strong analytical, troubleshooting, communication, and stakeholder management skills.</li><li>Ability to collaborate effectively with cross-functional teams and translate business requirements into technical solutions.</li><li>Experience documenting technical solutions and mentoring junior team members is preferred.</li><li>Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Support the execution of the Bank’s innovation strategy by leading the development, implementation, and delivery of innovation initiatives that enhance digital banking services, improve customer experience, and drive operational efficiency.<br> The role is responsible for managing the innovation pipeline, coordinating cross-functional initiatives, conducting market and customer research, and fostering a culture of innovation across the Bank.<br> Key Responsibilities Leadership &amp; People Management Define the Unit’s objectives and KPIs in alignment with the Department’s strategy.<br> Lead, coach, develop, and evaluate Innovation Unit employees to ensure high performance and continuous professional development.<br> Monitor attendance, approve leave, allocate resources, and ensure the effective delivery of the Unit’s responsibilities.<br> Promote collaboration, creativity, accountability, and continuous improvement within the team.<br> Innovation Delivery Manage the end-to-end execution of innovation initiatives from ideation through implementation and post-launch evaluation.<br> Coordinate the development of innovative digital products, services, and customer journeys across the Bank’s electronic channels.<br> Support the implementation of digital transformation initiatives by identifying opportunities to simplify banking processes and improve customer experience.<br> Monitor innovation initiatives to ensure delivery within agreed scope, timelines, quality standards, and budget.<br> Market Research &amp; Innovation Development Conduct market research, competitor benchmarking, customer analysis, and technology assessments to identify innovation opportunities.<br> Monitor global trends in digital banking, fintech, artificial intelligence, open banking, automation, and emerging technologies.<br> Prepare business cases, feasibility studies, and recommendations for new innovation initiatives.<br> Evaluate customer feedback and business requirements to recommend enhancements to digital products and services.<br> Cross-Functional Collaboration Coordinate with Retail Banking, Digital Banking, IT, Operations, Risk, Compliance, Marketing, and other business units to successfully deliver innovation initiatives.<br> Facilitate workshops and working sessions to identify, evaluate, and prioritize innovation opportunities.<br> Support the implementation of customer-centric solutions that improve service quality and operational efficiency.<br> Partnership Management Coordinate with fintech companies, technology providers, and external partners during the implementation of innovation initiatives.<br> Support the evaluation of new technologies and partnership opportunities to enhance the Bank’s innovation capabilities.<br> Monitor vendor performance and ensure successful delivery of agreed innovation outcomes.<br> Innovation Governance &amp; Reporting Maintain the innovation pipeline and monitor the progress of innovation initiatives.<br> Prepare periodic management reports, dashboards, and presentations highlighting project status, KPIs, risks, achievements, and business impact.<br> Ensure innovation initiatives comply with internal policies, regulatory requirements, information security standards, and governance frameworks.<br> Identify project risks and recommend mitigation plans.<br> Innovation Culture Support employee innovation programs, ideation campaigns, and innovation awareness initiatives across the Bank.<br> Promote knowledge sharing and innovation best practices across business units.<br> Encourage continuous learning and adoption of emerging technologies.<br> Business Continuity Serve as a Primary or Alternate member of the Bank’s Business Continuity Plan (BCP) and officially established emergency response teams, carrying out assigned responsibilities to minimize business disruption during crises.<br> Qualifications Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.<br> Professional certifications in Innovation Management, Digital Transformation, Agile, Product Management, Design Thinking, or Project Management are considered an advantage.<br> Experience Minimum of 8 years of relevant experience in Digital Banking, Innovation, Electronic Banking, Product Management, Digital Transformation, or related fields.<br> Experience managing cross-functional projects and delivering digital initiatives within the banking sector.<br> Skills &amp; Competencies Innovation and Design Thinking Digital Banking Knowledge Product and Service Development Project and Portfolio Coordination Business Analysis and Problem Solving Market Research and Competitive Analysis Customer Experience (CX) Awareness Stakeholder Management Vendor and Partnership Coordination Strong Communication and Presentation Skills Planning and Organizational Skills Analytical and Decision-Making Skills Knowledge of Banking Products, Services, and Regulatory Requirements Proficiency in Microsoft Office and the Bank’s operating systems Ability to work effectively under pressure and manage multiple priorities</span> </div>

<p><h4>Description</h4> <p><strong>About Maqsam</strong><br> Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <p><strong>Your opportunity</strong><br> As a senior AI agent architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with product, engineering, and customer success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.</p> <h4>Key responsibilities</h4> <ul> <li>Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li> <li>Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li> <li>Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li> <li>Set up and improve AI agent workflows, actions, and interaction logic.</li> <li>Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li> <li>Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li> <li>Review testing results and client feedback, then translate them into clear improvements.</li> <li>Collaborate with product, engineering, customer success, and other teams to align AI agent behavior with client needs.</li> <li>Document decisions, issues, and recommendations clearly for internal teams and clients.</li> <li>Help define best practices for AI agent design, knowledge base structuring, prompt quality, and evaluation.</li> <li>Support and guide less experienced team members when needed.</li> </ul> <h4>Who we’re looking for</h4> <ul> <li>Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li> <li>Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li> <li>Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li> <li>Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li> <li>Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li> <li>Strong critical thinking and attention to detail.</li> <li>Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li> <li>Ability to work effectively with cross-functional teams, including product, engineering, customer success, and client-facing teams.</li> <li>At least 2–3 years of relevant work experience is preferred.</li> <li>Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li> <li>Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li> </ul> <h4>What we provide you</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority.</li> <li>A collaborative and friendly environment with flexible hours.</li> <li>Many opportunities to learn, grow, and become a world-class professional.</li> <li>A fair compensation.</li> <li>A culture that thrives on open communication and transparency.</li> <li>First-class health insurance.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>About Maqsam</strong><br> Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <p><strong>Your opportunity</strong><br> As a senior AI agent architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with product, engineering, and customer success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.</p> <h4>Key responsibilities</h4> <ul> <li>Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li> <li>Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li> <li>Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li> <li>Set up and improve AI agent workflows, actions, and interaction logic.</li> <li>Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li> <li>Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li> <li>Review testing results and client feedback, then translate them into clear improvements.</li> <li>Collaborate with product, engineering, customer success, and other teams to align AI agent behavior with client needs.</li> <li>Document decisions, issues, and recommendations clearly for internal teams and clients.</li> <li>Help define best practices for AI agent design, knowledge base structuring, prompt quality, and evaluation.</li> <li>Support and guide less experienced team members when needed.</li> </ul> <h4>Who we’re looking for</h4> <ul> <li>Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li> <li>Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li> <li>Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li> <li>Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li> <li>Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li> <li>Strong critical thinking and attention to detail.</li> <li>Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li> <li>Ability to work effectively with cross-functional teams, including product, engineering, customer success, and client-facing teams.</li> <li>At least 2–3 years of relevant work experience is preferred.</li> <li>Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li> <li>Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li> </ul> <h4>What we provide you</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority.</li> <li>A collaborative and friendly environment with flexible hours.</li> <li>Many opportunities to learn, grow, and become a world-class professional.</li> <li>A fair compensation.</li> <li>A culture that thrives on open communication and transparency.</li> <li>First-class health insurance.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Senior Sales Executive – Microsoft Solutions & Licensing is responsible for driving revenue growth across ZainTECH’s Microsoft cloud, licensing, AI, and security portfolio. The role focuses on positioning Microsoft 365, Azure, Security, and Microsoft Copilot solutions while supporting customers in their cloud transformation, AI adoption, and licensing optimization journeys.</p> <p>Working closely with Sales, Presales, Delivery, Microsoft Alliance teams, distributors, and customer stakeholders, the role combines consultative solution selling with strong commercial and licensing expertise. The Senior Sales Executive plays a key role in pipeline generation, customer acquisition, account growth, renewals, and expansion initiatives across enterprise and mid-market customers.</p> <h4>Responsibilities:</h4> <p><strong>Business development & revenue growth</strong><br> Drive revenue growth across Microsoft cloud and licensing solutions including: Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, and Modern Workplace solutions<br> Identify and develop new business opportunities across enterprise and mid-market customers<br> Build and maintain a strong sales pipeline through customer engagement, account expansion, upsell and cross-sell initiatives, Microsoft ecosystem collaboration<br> Achieve assigned revenue, licensing, and cloud consumption targets</p> <p><strong>Microsoft licensing & commercial advisory</strong><br> Advise customers on Microsoft licensing programs and commercial agreements including CSP, Enterprise Agreements (EA), subscription-based licensing models<br> Support customers in optimizing license consumption, cloud adoption, commercial alignment, renewal planning<br> Ensure compliance with Microsoft licensing policies, commercial frameworks, and partner program requirements<br> Support customers throughout the full licensing lifecycle including renewals, expansion, optimization, consumption growth</p> <p><strong>Microsoft Copilot & AI solution positioning</strong><br> Drive Microsoft Copilot and AI transformation initiatives across customer environments<br> Identify customer use cases and business opportunities for AI productivity solutions, automation initiatives, modern workplace transformation<br> Position Microsoft Copilot value propositions aligned with customer business objectives and operational outcomes<br> Support customer enablement and adoption activities to maximize utilization and long-term value realization</p> <p><strong>Customer engagement & solution selling</strong><br> Act as a trusted advisor by translating customer business and technical requirements into suitable Microsoft cloud and licensing solutions<br> Conduct customer meetings, presentations, demonstrations, and commercial discussions<br> Support customers in understanding cloud transformation, security, productivity, and AI adoption strategies<br> Build and maintain strong relationships with: customer stakeholders, Microsoft representatives, distributors and ecosystem partners</p> <p><strong>Presales & cross-functional collaboration</strong><br> Support presales activities including solution positioning, proposal development, customer presentations, demonstrations and workshops<br> Work closely with sales teams, presales teams, delivery teams, Microsoft Alliance teams, partner ecosystem stakeholders<br> Contribute to opportunity qualification, pipeline acceleration, and successful deal closure activities<br> Ensure smooth handover from sales to delivery following deal closure</p> <p><strong>Pipeline management & reporting</strong><br> Maintain accurate sales forecasting, opportunity tracking, and pipeline reporting activities<br> Develop and manage account development plans aligned with business growth objectives<br> Monitor market trends, competitive positioning, and emerging Microsoft technologies to identify new business opportunities<br> Ensure strong CRM hygiene and reporting accuracy across all assigned opportunities and accounts</p> <h4>Requirements</h4> <ul> <li>6+ years of experience in Microsoft cloud sales, software licensing, enterprise technology sales, ICT or cloud solution environments</li> <li>Proven experience selling Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, cloud and subscription-based services</li> <li>Strong understanding of Microsoft licensing models, CSP and EA agreements, cloud consumption and licensing optimization, AI and productivity transformation initiatives</li> <li>Experience supporting presales activities, proposal development, customer presentations and demonstrations</li> <li>Experience working with Microsoft partners, distributors, enterprise customers is highly preferred</li> <li>Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering or a related field</li> <li>Microsoft certifications are considered an advantage, including Microsoft Fundamentals certifications, Azure certifications, Microsoft Security certifications, Microsoft Modern Work certifications</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Performing medical insurance activities efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.</p> <h4>Key accountability areas</h4> <p><strong>Medical insurance operations:</strong><br> Perform medical insurance policy renewals and support the submission process with brokers and insurance providers.<br> Review and process employee enrollment, additions, deletions, and policy amendments.<br> Receive and review statements of account and forward them to the accounting department for further processing.<br> Process medical insurance claims, reimbursement requests, and pre-authorizations in accordance with policy provisions.<br> Follow up on claims settlement status, outstanding cases, and related invoices with insurers and third-party administrators (TPAs).<br> Review claims utilization reports and identify discrepancies for further investigation.</p> <p><strong>Policies and procedures:</strong><br> Review medical insurance policy terms, conditions, benefits, and exclusions and highlight issues or concerns for consideration during policy renewal.<br> Provide information and guidance to employees regarding medical insurance coverage, benefits, network providers, and claims procedures.<br> Liaise with insurance brokers, insurers, and TPAs regarding policy interpretation and coverage-related inquiries.<br> Maintain awareness of changes in medical insurance regulations, products, and market practices.<br> Verify compliance of medical insurance documentation with company policies and insurance requirements.</p> <p><strong>Employee and service support:</strong><br> Participate in meetings with brokers, insurers, and internal stakeholders regarding medical insurance matters.<br> Monitor service delivery by brokers, insurers, and TPAs and report service-related issues when identified.<br> Support the implementation and analysis of employee satisfaction surveys related to medical insurance services.<br> Respond to employee inquiries and assist in resolving medical insurance-related issues.<br> Follow up with insurers and healthcare providers regarding claim processing and coverage matters.</p> <p><strong>Analysis and coordination:</strong><br> Assist in reviewing medical claims experience, utilization trends, and insurance reports.<br> Coordinate with brokers and insurers in gathering information related to medical insurance coverage and benefits.<br> Review employee medical insurance requirements and provide supporting information for coverage recommendations.<br> Assist in collecting and compiling data related to healthcare utilization and insurance performance.</p> <p><strong>Filing and documentation:</strong><br> Maintain and archive medical insurance policies, endorsements, claims records, correspondence, and supporting documents.<br> Ensure medical insurance records and employee insurance data are complete, accurate, and up to date.<br> Maintain organized filing systems for insurance documentation and records.</p> <p><strong>Reports:</strong><br> Prepare and coordinate periodic reports related to medical insurance operations, claims activity, utilization, and service performance.<br> Compile and verify insurance-related data for management reporting purposes.<br> Support the preparation of renewal and insurance performance reports.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in human resources or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Agency management</li> <li>Customer service</li> <li>Insurance knowledge</li> <li>Negotiating</li> <li>Automobile insurance</li> <li>Rate change analysis</li> </ul></p><p></p>

<p>The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.</p><p>Responsibilities:</p><p><strong>Quality Assurance &amp; Testing</strong></p><ul><li>Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.</li><li>Validate business requirements against implemented features and acceptance criteria.</li><li>Test multi-tenant scenarios, role-based access, and permission logic.</li><li>Validate integrations with external systems (e.g., payment gateways).</li><li>Perform data validation testing on SQL Server to ensure data accuracy and integrity.</li><li>Identify, log, and track defects using Jira / Azure DevOps.</li><li>Verify bug fixes and prevent regressions.</li><li>Support User Acceptance Testing (UAT) and pre-production validation.</li></ul><p><strong>Release &amp; Environment Validation</strong></p><ul><li>Validate deployment readiness for QA, UAT, and Production environments.</li><li>Perform post-deployment verification and smoke testing.</li><li>Support hotfix validation and emergency releases.</li><li>Coordinate with DevOps and Development teams to ensure environment stability.</li></ul><p><strong>Test Documentation &amp; Standards</strong></p><ul><li>Create and maintain: test plans, test cases, test scenarios, and regression suites</li><li>Define and improve QA processes and testing standards.</li><li>Ensure repeatable, auditable testing practices aligned with SDLC.</li></ul><p><strong>Application &amp; Technical Documentation</strong></p><ul><li>Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.</li><li>Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations</li><li>Ensure documentation is structured, accessible, and version controlled.</li><li>Work closely with developers to capture technical knowledge accurately.</li></ul><p><strong>Knowledge Management &amp; Transition</strong></p><ul><li>Lead documentation activities during vendor transition and knowledge transfer.</li><li>Ensure critical system knowledge is captured and not retained by individuals.</li><li>Support onboarding of new team members using documented materials.</li><li>Actively reduce single-point-of-failure risks.</li></ul><p><strong>SDLC &amp; Process Compliance</strong></p><ul><li>Ensure QA activities are embedded in the SDLC.</li><li>Validate that acceptance criteria are met before release approval.</li><li>Support sprint planning by estimating QA effort.</li><li>Participate in retrospectives to improve quality processes.</li></ul><p><strong>Tools &amp; Automation (Progressive)</strong></p><ul><li>Support test automation initiatives where applicable.</li><li>Collaborate with DevOps on CI/CD quality gates.</li><li>Identify opportunities to improve testing efficiency and coverage.</li></ul><p><strong>Collaboration &amp; Communication</strong></p><ul><li>Work closely with development team lead, developers, and technical delivery lead, DevOps &amp; Infra teams.</li><li>Provide clear quality status and risk visibility.</li><li>Escalate quality risks early.</li></ul><p><strong>Job Relations:</strong></p><p>Reports to IT Manager. Works closely with Development, DevOps, Infra, and Product teams. Coordinates with business stakeholders during UAT.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in computer engineering, computer science, or a related field.</p><p>3-6 years of experience in QA or software testing, and documentation</p><p>Strong understanding of SDLC and testing methodologies.</p><p>Experience testing: Web applications, APIs, and SQL-based systems</p><p>Strong documentation and communication skills.</p><p>Detail-oriented with strong analytical skills.</p><p><strong>Competencies:</strong></p><ul><li>Experience with enterprise or multi-tenant systems.</li><li>Experience documenting legacy systems.</li><li>Exposure to ASP.NET Zero / abp.io.</li><li>Experience working with distributed teams.</li><li>Familiarity with basic test automation concepts.</li></ul><p><strong>Skills &amp; Languages:</strong></p><ul><li>Proficiency with Agile tools (e.g., Jira)</li><li>Understanding of software development life cycle and agile methodologies.</li><li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.)</li><li>Fluent in English (required).</li><li>Arabic proficiency (preferred).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations for real-world applications.<br> In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<p>Provides Leadership and oversight of Agency-wide payroll and posting operations to ensure full accuracy operations, timeliness, and compliance with Agency policies and statutory requirements. Leads the monitoring and annual distribution of Provident Fund accounts, implements robust internal controls, and oversees the continuous improvements to payroll systems and processes. Provides authoritative advice and guidance to HQ and field teams on system use, compliance standards, and risk mitigation, ensuring the integrity and reliability of all payroll-related activities. Leads the organization's people analytics function by delivering strategic, data-driven intelligence to HR leadership; oversees compliance monitoring; oversees the development of dashboards and delivers ad hoc data-analysis to provide deeper insight in HR issues; provides evidence-based recommendations, statistical models, and risk and cost assessments to inform policy formulation and management decision-making; Coordinates responses to external and internal auditors. Manages HR digitization and automation initiatives to optimize service delivery and operational efficiency across HRD. Oversees the execution of automation projects, ensuring alignment with departmental priorities and broader organizational strategies. Champions continuous process enhancement and innovation. Leads HR communication and partnership initiatives to strengthen collaboration between HQ departments and field offices; organizes and delivers training for HR business partners; facilitates feedback and service improvement through surveys, consultations, and roundtable discussions. Coordinates implementation of the Agency's Gender and Disability initiatives; maintains the Gender Parity Dashboard and reporting tools to monitor progress toward 2028 targets; collaborates with field offices and departments to ensure compliance with the Gender Work Plan and promotes inclusivity across HR processes. Advises Chief HR Operational Services Division and senior management on HR system enhancement, data analytics, and automation policy integration. Contributes to policy development, standard operating procedures, and change management frameworks.</p><p><strong>Desired Candidate Profile</strong></p><p>Advanced university degree (Master's or equivalent) from an accredited educational institution in public or business administration, human resources management, or a related discipline. Professional project management certification.</p><p>Advanced university degree (Master's or equivalent) from an accredited educational institution in public or business administration, human resources management, or a related discipline is required. Professional project management certification is required. At least seven years of progressively responsible relevant experience in human resources management is required. Three years or relevant experience at a supervisory level in a large international, governmental or commercial organization, specifically in HR management involving Payroll and HR automation and innovation initiatives is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport, or a national identity number is required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><strong><u>The Team You Will Join</u></strong><br> <br> <p><span>On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.</span></p><br><br> <br> <br><strong><u>The Opportunity</u></strong><br> <br> <p><span>The Metrics, Efficiency &amp; AI Enablement Lead is responsible for driving enterprise performance management, operational excellence, business intelligence, KPI governance, and AI-enabled transformation initiatives across MetLife Jordan. The role serves as a key enabler of data-driven decision making, ensuring that performance metrics, operational insights, governance frameworks, and continuous improvement initiatives support the achievement of business and New Frontier objectives.</span></p><br><br><p><span>This is an exciting opportunity to lead the evolution of how operational performance is measured, managed, and optimized while accelerating the adoption of analytics, automation, and AI across the organization. The successful candidate will work closely with senior leaders to identify opportunities, challenge existing ways of working, and translate data into measurable business outcomes that improve customer experience, efficiency, productivity, and growth.</span></p><br><br> <br> <br><strong><u>Key Responsibilities</u></strong><br> <br> <ul><li><span>Lead enterprise KPI governance, scorecard management, and performance reporting to support business decision-making and operational oversight.</span></li><li><span>Develop executive dashboards, analytics, and actionable insights while driving data quality and reporting standards across the organization.</span></li><li><span>Drive operational excellence, process improvement, automation, and AI enablement initiatives to improve productivity, efficiency, and customer outcomes.</span></li><li><span>Partner with business leaders to identify performance gaps, conduct root cause analyses, and implement sustainable corrective actions.</span></li><li><span>Manage transformation benefit realization, governance activities, and continuous improvement programs to support New Frontier strategic priorities.</span></li></ul><br> <br> <br><strong><u>Required Qualifications</u></strong><br> <br> <ul> <li><span>Bachelor's degree in Industrial Engineering, Business Analytics, Data Science, Information Systems, Statistics, Computer Science, Business Administration, or a related field.</span></li> <li><span>Minimum 5 years of experience in business intelligence, operational excellence, analytics, performance management, process improvement, or transformation roles.</span></li> <li><span>Advanced proficiency in Power BI, Microsoft Excel, data visualization, and business analytics tools with the ability to translate complex data into actionable business insights.</span></li> <li><span>Demonstrated experience leading cross-functional initiatives, influencing stakeholders, and driving measurable business improvements.</span></li> <li><span>Practical experience using AI-powered tools (e.g., Microsoft Copilot or similar AI solutions) to improve productivity, analytics, reporting, or business processes.</span></li> </ul> <br> <br> <br><strong><u>Preferred Qualifications</u></strong><br> <br> <ul><li><span>Experience within the insurance, financial services, consulting, or shared services sectors.</span></li><li><span>Lean Six Sigma Green Belt/Black Belt certification or formal continuous improvement training.</span></li><li><span>Experience in Power Platform, Power Automate, robotic process automation (RPA), or low-code development.</span></li><li><span>Experience establishing KPI governance frameworks, data governance practices, and benefits realization methodologies.</span></li><li><span>Advanced knowledge of AI, automation, predictive analytics, or digital transformation initiatives.</span></li></ul><br> <br><br> </div>

<p><h4>Description</h4> <p>The Junior Quality Control Engineer supports the QA team by executing tests, reporting bugs, and assisting in the preparation of test documentation under the supervision of senior QC engineers. This entry-level position is ideal for candidates passionate about quality assurance and eager to learn and grow within the field. The Junior QC Engineer typically reports to a senior or mid-level QC engineer or the QA Lead.</p> <h4>Key responsibilities:</h4> <ul> <li>Execute test cases as per test plans including functional, regression, and integration tests.</li> <li>Report and document defects clearly and track their resolution using bug tracking tools like DevOps.</li> <li>Assist in creating and maintaining test documentation.</li> <li>Participate in team meetings and collaborate with developers and other members of the QC team.</li> <li>Learn automation tools and assist in developing simple automation scripts.</li> <li>Conduct basic API and performance testing with guidance.</li> <li>Support static testing activities and assist in user acceptance testing (UAT).</li> <li>Continuously learn and improve testing skills following best practices and company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in engineering, computer science, information technology, or related field.</li> <li>Basic understanding of software testing concepts and methodologies.</li> <li>Familiarity with testing tools and bug tracking systems such as DevOps or Jira is a plus.</li> <li>Strong analytical and problem-solving skills.</li> <li>Eagerness to learn automation tools and scripting languages.</li> <li>Good communication skills and ability to work well within a team.</li> <li>Basic knowledge of SQL and ability to execute simple queries.</li> <li>Attention to detail and strong commitment to quality.</li> <li>Ability to multitask and manage time effectively in a fast-paced environment.</li> <li>Proficient in written and spoken English.</li> </ul> <h4>Benefits</h4> <ul> <li>Paid time off</li> <li>Training & development</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Junior Quality Control Engineer supports the QA team by executing tests, reporting bugs, and assisting in the preparation of test documentation under the supervision of senior QC engineers. This entry-level position is ideal for candidates passionate about quality assurance and eager to learn and grow within the field. The Junior QC Engineer typically reports to a senior or mid-level QC engineer or the QA Lead.</p> <h4>Key responsibilities:</h4> <ul> <li>Execute test cases as per test plans including functional, regression, and integration tests.</li> <li>Report and document defects clearly and track their resolution using bug tracking tools like DevOps.</li> <li>Assist in creating and maintaining test documentation.</li> <li>Participate in team meetings and collaborate with developers and other members of the QC team.</li> <li>Learn automation tools and assist in developing simple automation scripts.</li> <li>Conduct basic API and performance testing with guidance.</li> <li>Support static testing activities and assist in user acceptance testing (UAT).</li> <li>Continuously learn and improve testing skills following best practices and company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in engineering, computer science, information technology, or related field.</li> <li>Basic understanding of software testing concepts and methodologies.</li> <li>Familiarity with testing tools and bug tracking systems such as DevOps or Jira is a plus.</li> <li>Strong analytical and problem-solving skills.</li> <li>Eagerness to learn automation tools and scripting languages.</li> <li>Good communication skills and ability to work well within a team.</li> <li>Basic knowledge of SQL and ability to execute simple queries.</li> <li>Attention to detail and strong commitment to quality.</li> <li>Ability to multitask and manage time effectively in a fast-paced environment.</li> <li>Proficient in written and spoken English.</li> </ul> <h4>Benefits</h4> <ul> <li>Paid time off</li> <li>Training & development</li> </ul></p><p></p>

<p>The Digital Marketing Expert will play a key role in driving ZainTECH s digital growth across the Middle East, combining creativity, technology, data and commercial thinking to build high-impact B2B campaigns. The role will own ZainTECH s digital ecosystem across social media, website, paid media, SEO, email, automation and emerging channels, with a clear focus on turning digital engagement into qualified demand, pipeline and revenue. Working closely with Sales, GTM, Product, Brand, RevOps and agency partners, the role will shape compelling digital experiences, optimize performance and continuously improve the customer journey from awareness to conversion. This is an opportunity to play a key role in strengthening ZainTECH s digital presence while leveraging AI, analytics and emerging technologies to create smarter, more personalized and measurable marketing outcomes.</p><h3>Responsibilities:</h3><h4><b>Digital Marketing Strategy &amp; Growth</b></h4><ul><li>Develop and execute integrated B2B digital marketing strategies aligned with ZainTECH s business and growth objectives.</li><li>Drive the digital customer journey from reach and engagement through MQL, SQL, opportunity and revenue.</li><li>Identify new digital growth opportunities across channels, audiences and markets.</li><li>Translate business priorities into measurable digital campaigns and initiatives.</li></ul><h4><b>Social Media Management</b></h4><ul><li>Own and manage ZainTECH s social media channels, including LinkedIn, X, YouTube, Meta and other relevant platforms.</li><li>Develop channel strategies, content plans, campaign calendars and audience strategies.</li><li>Optimise content, creative, targeting and engagement based on performance insights.</li><li>Monitor emerging digital trends and identify opportunities to strengthen ZainTECH s digital presence.</li></ul><h4><b>Website &amp; Digital Experience</b></h4><ul><li>Own the ZainTECH website, ensuring strong user experience, performance, optimisation and conversion.</li><li>Continuously improve landing pages, website journeys, calls-to-action and conversion paths.</li><li>Use analytics and user behaviour insights to identify and address areas of friction.</li><li>Drive SEO and AEO initiatives to improve organic visibility and discoverability.</li><li>Partner with internal teams and agencies to ensure website content and functionality support business objectives.</li></ul><h4><b>Integrated Campaigns &amp; Demand Generation</b></h4><ul><li>Plan and execute integrated digital campaigns across social media, email, paid media and emerging digital channels.</li><li>Develop campaigns that generate awareness, engagement and qualified demand.</li><li>Optimise audiences, creative, media, landing pages and budgets to improve campaign performance.</li><li>Test and refine messaging, formats, channels and customer journeys to maximise conversion.</li></ul><h4><b>Marketing Automation &amp; Lead Management</b></h4><ul><li>Build and manage marketing automation, nurture and lifecycle programmes using HubSpot and Salesforce.</li><li>Develop lead-scoring, segmentation and nurturing workflows to improve lead quality and conversion.</li><li>Strengthen the handover and alignment between Marketing and Sales throughout the customer journey.</li><li>Implement effective tracking and attribution to understand campaign and channel contribution to pipeline and revenue.</li></ul><h4><b>AI &amp; Digital Innovation</b></h4><ul><li>Leverage AI and emerging technologies to enhance marketing research, personalisation, content, optimisation and reporting.</li><li>Identify opportunities to improve marketing efficiency through automation and AI-enabled solutions.</li><li>Stay informed on emerging digital marketing, search, technology and customer engagement trends.</li><li>Test and adopt relevant tools and approaches that can improve digital performance and customer experience.</li></ul><p>Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do from how we work with each other to how we engage with clients and partners globally.</p><p><strong>Desired Candidate Profile</strong></p><p>6 10 years of experience in digital marketing, preferably within B2B technology, SaaS, ICT, telecom, cloud or cybersecurity; agency experience is an advantage. Proven track record of generating qualified demand and contributing to pipeline, opportunities and revenue through digital marketing. Strong hands-on expertise in WordPress, HubSpot, Salesforce, Google Ads, LinkedIn Campaign Manager and GA4. Strong knowledge of digital acquisition, paid media, SEO, AEO, conversion optimisation, social media and lifecycle marketing. Experience in marketing automation, lead nurturing, lead scoring, attribution and data-driven campaign optimisation. Strong analytical, commercial and problem-solving skills, with the confidence to challenge assumptions and drive continuous improvement. Experience with ABM, AI-enabled marketing, Adobe platforms and international/regional markets is an added advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><b><u><span><span>About the Job</span></span></u></b></span></span><p><span><span>As a </span></span><b><span><span>Senior Jira Developer&nbsp;</span></span></b><span><span>at Aspire, you will be responsible for designing, developing, and maintaining enterprise Atlassian solutions that streamline business processes and support Agile delivery. You will customize Jira Software, Jira Service Management (JSM), and Confluence, develop integrations and automation, and collaborate with cross-functional teams to deliver scalable, secure, and efficient solutions aligned with business needs.</span></span></p><br><span><b><u><span><span>What You'll Do</span></span></u></b></span><ul><li><span><span>Design, develop, and maintain customized Jira workflows, issue types, screens, fields, permissions, and automation rules.<br></span></span></li><li><span><span>Configure and administer Jira Software, Jira Service Management (JSM), and Confluence to support enterprise teams.<br></span></span></li><li><span><span>Develop custom solutions using ScriptRunner (Groovy), Jira Automation, REST APIs, and Atlassian development tools.<br></span></span></li><li><span><span>Integrate Jira with third-party applications, enterprise systems, CI/CD pipelines, and identity management solutions.<br></span></span></li><li><span><span>Gather and analyze business requirements, translating them into scalable Atlassian solutions and technical recommendations.<br></span></span></li><li><span><span>Design enterprise workflows, business process automation, and governance models to improve operational efficiency.<br></span></span></li><li><span><span>Create dashboards, advanced JQL queries, and reports to support project tracking, service management, and business reporting.<br></span></span></li><li><span><span>Perform Jira upgrades, migrations, system maintenance, and performance optimization.<br></span></span></li><li><span><span>Troubleshoot technical issues and provide advanced support to end users and project teams.<br></span></span></li><li><span><span>Implement security, governance, permission models, and best practices across the Atlassian ecosystem.<br></span></span></li><li><span><span>Collaborate closely with developers, DevOps engineers, project managers, and business stakeholders throughout the solution lifecycle.<br></span></span></li><li><span><span>Document system configurations, technical solutions, operational procedures, and best practices.<br></span></span></li><li><span><span>Mentor junior Jira administrators and developers while promoting Atlassian standards and continuous improvement.<br></span></span></li><li><span><span>Stay current with Atlassian products, emerging technologies, and industry best practices to drive platform enhancements.<br></span></span></li></ul><span><b><u><span><span>What You'll Need</span></span></u></b></span><ul><li><span><span>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</span></span></li><li><span><span>5+ years of hands-on experience administering and developing Atlassian Jira solutions.</span></span></li><li><span><span>Strong expertise in Jira Software, Jira Service Management (JSM), and Confluence.</span></span></li><li><span><span>Experience developing custom solutions using ScriptRunner (Groovy) and Jira Automation.</span></span></li><li><span><span>Strong knowledge of JQL, dashboards, reporting, and workflow customization.</span></span></li><li><span><span>Experience with REST API integrations, web services, and enterprise system integrations.</span></span></li><li><span><span>Experience designing enterprise workflows, business process automation, and governance models.</span></span></li><li><span><span>Strong understanding of Agile methodologies (Scrum/Kanban) and Agile project delivery.</span></span></li><li><span><span>Experience with Jira upgrades, migrations, performance tuning, and platform administration.</span></span></li><li><span><span>Strong analytical, troubleshooting, communication, and stakeholder management skills.</span></span></li><li><span><span>Ability to collaborate effectively with cross-functional teams and translate business requirements into technical solutions.</span></span></li><li><span><span>Experience documenting technical solutions and mentoring junior team members is preferred.</span></span></li><li><span><span><span><span><span><span>Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar.</span></span></span></span></span></span><span><span>​</span></span></li></ul><span><u><span><span>Why Aspire</span></span></u></span><p><span><span><span><span><span><span><span>In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.</span></span></span></span></span></span></span></p><br><ul><li><span><span><span><span>Be part of a (Remote is here-to stay) organization.</span></span></span></span></li><li><span><span><span><span>Work and learn from great minds.</span></span></span></span></li><li><span><span><span><span>Explore new opportunities to learn and grow every day by attending technical and non-technical training.</span></span></span></span></li><li><span><span><span><span>Get market exposure by working with international tech leaders.</span></span></span></span></li><li><span><span><span><span>Nursery reimbursement benefit.</span></span></span></span></li><li><span><span><span><span>Attend virtual and onsite international tech conferences.</span></span></span></span></li><li><span><span><span><span>Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.</span></span></span></span></li></ul><br> </div>

<p>We are seeking a Technical Sales Engineer Instrumentation to support business growth by promoting and delivering advanced instrumentation solutions (analyzers, automation, weighing systems, monitoring systems) for electrical machines. The role involves identifying new opportunities, engaging with clients across industrial sectors, and providing technical and commercial support throughout the sales cycle. The ideal candidate will combine strong technical expertise in instrumentation systems with hands-on experience in sales and client engagement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2-5 years of experience.</li><li>Strong technical understanding of Instrumentation systems (analyzers, automation systems, weighing systems, monitoring systems for electrical machines).</li><li>Hands-on experience with LV &amp; MV drive systems .</li><li>Valid driving license.</li><li>Bachelor s degree in Electrical Engineering, Mechatronics Engineering, or a related field .</li><li>Strong communication and presentation skills.</li><li>Ability to build and maintain client relationships.</li><li>Strong negotiation and commercial acumen.</li></ul>

<p><h4>Description</h4> <p>The forward deployed AI engineer will work directly with clients and senior engineers to build AI-powered systems inside real enterprise environments. This role is ideal for a strong junior engineer who wants to work on practical AI systems, enterprise data, agents, retrieval, workflow automation, and context graphs. You will help connect to client systems, process messy real-world data, build prototypes, and turn business problems into working software.</p> <p>The work is hands-on and client-facing:</p> <ul> <li>Understand operational workflows and convert them into technical artifacts.</li> <li>Connect to real enterprise systems and data sources.</li> <li>Build context-aware AI agents, retrieval systems, and automation prototypes.</li> <li>Help move the best prototypes toward reliable production deployments.</li> </ul> <h4>Requirements</h4> <p>Build context graphs. Help ingest, clean, structure, and connect data from enterprise systems into context graphs. This may include structured databases, PDFs, spreadsheets, tickets, CRM data, analytics events, Slack or Teams exports, meeting transcripts, operational workflows, and other internal knowledge sources.</p> <p>Develop AI and agentic workflows. Build AI pipelines and agent-based systems that can reason over enterprise context, identify patterns, surface workflow gaps, and suggest or trigger automations. This may involve LLMs, retrieval systems, structured extraction, tool use, LangGraph-style workflows, and agent harnesses.</p> <p>Connect to enterprise systems. Integrate with client infrastructure such as databases, APIs, cloud storage, document repositories, analytics tools, ticketing systems, and internal applications.</p> <p>Prototype automation opportunities. Rapidly build proof-of-concepts that show how AI can improve a client's operations – for example, process documentation, workflow discovery, incident management, document extraction, customer journey analysis, or operational decision support.</p> <p>Turn messy business problems into software. Work with senior engineers and business stakeholders to translate ambiguous operational problems into technical designs, data models, prompts, pipelines, and deployed applications.</p> <p>Support production deployments. Help build reliable, maintainable systems that can run in production environments, including client cloud environments when needed.</p> <h4>Ideal candidate</h4> <p>We are looking for a strong junior software engineer who is excited about applied AI and wants to build real systems, not just experiments.</p> <p>You do not need to be an expert in every area below, but you should be curious, technical, and comfortable learning quickly.</p> <h4>Technical background</h4> <ul> <li>Strong Python fundamentals.</li> <li>Basic backend development experience.</li> <li>Familiarity with APIs, databases, and cloud services.</li> <li>Interest in LLMs, agents, retrieval, structured outputs, and tool-calling.</li> <li>Familiarity with data pipelines and messy real-world datasets.</li> <li>Experience with FastAPI, LangChain, LangGraph, vector databases, document processing, or knowledge graphs is a plus.</li> <li>AWS experience is a plus.</li> <li>Experience with enterprise data, analytics, or workflow automation is a strong plus.</li> </ul> <h4>What makes someone successful in this role</h4> <ul> <li>You like figuring out how businesses actually operate.</li> <li>You are comfortable working with incomplete, messy, or poorly documented data.</li> <li>You can move quickly from vague requirements to a working prototype.</li> <li>You care about building useful systems, not just impressive demos.</li> <li>You communicate clearly with both engineers and non-technical stakeholders.</li> <li>You are curious about how AI agents can interact with real tools, data, and workflows.</li> <li>You want to learn how to deploy AI into real enterprise environments.</li> </ul> <h4>Why this role is interesting</h4> <p>You will work on the frontier of practical enterprise AI: connecting AI agents to real company context and using that context to discover and automate high-value workflows.</p> <p>This is a hands-on engineering role for someone who wants to grow into building production-grade AI systems across data, agents, infrastructure, and enterprise software.</p></p><p></p>