Automotive Engineer Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Your mission is to be the engineer your team looks to for direction.<br> You will solve the complex problems in your team's domain independently, and you will raise the bar for everyone around you, in the code that ships, the tests that guard it, and the standards the team holds itself to.<br> DZ moves fast on a surface where mistakes cost real money: instant digital-goods fulfilment, live payments, chargeback exposure.<br> This role is about owning your team's domain deeply enough that speed and correctness stop being a trade-off.<br> What you'll do Own significant features and services end to end in your team's domain, architecting them with well-accepted patterns for iterative, autonomous development and future scale, applying bounded contexts and minimising cross-service dependencies so failures stay contained.<br> Consistently ship production-ready, self-documenting code, and set the team's standard for AI-assisted development: treat generated code like a peer PR, catch the subtly and confidently wrong output, and know when writing it by hand is faster and safer.<br> Apply TDD and mocks where they earn their place, refactor towards testability, and never merge untested code — including adding the failure cases that AI-generated happy-path tests omit.<br> Diagnose issues systematically within your services and across service boundaries, tune the team's monitoring, and use operational and business metrics as the basis for stability and performance work.<br> You'll be an active participant in your team's on-call.<br> Look actively for vulnerabilities in your own code and in peer reviews, applying secure defaults for auth, input validation and data handling, and design features with abuse in mind (rate limits, velocity checks, idempotency), flagging fraud and risk trade-offs early rather than after launch.<br> Anticipate and communicate blockers, delays and cost overruns before they need escalating, work dependencies to resolution without waiting on other teams, and drive continuous improvement of the team's practices.<br> Mentor teammates deliberately, including to build redundancy so you are not the only person who can support a critical part of the domain and maintain the runbooks and ADRs that make the team's context legible to both people and tooling.<br> Immediate, large-scale impact on a high-growth business Top-of-the-market compensation packages Work alongside top regional talent, with team members from Talabat, Careem, Etisalat, and more What you'll bring 5–8 years building production software, with deep ownership of services in a live, revenue-carrying system.<br> Strong depth in at least one of DZ's stacks (TypeScript, Go, C#) plus solid Postgres and AWS working knowledge, and the curiosity to get productive in the others.<br> Real expertise in a domain you've held for a while: the services, how they interact, and how data flows between them not just the parts you wrote.<br> A security and abuse lens by default: solid OWASP grasp, correct handling of secrets and sensitive data, and an understanding of payment-surface threats such as card testing and credential handling.<br> The judgement to weigh cost against value, including where AI leverage genuinely saves time versus where it adds risk someone will pay for later.<br> Communication that lands with technical and non-technical audiences alike, a habit of seeking feedback as readily as giving it, and comfort with open, respectful disagreement.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><b><u><span><span>About the Job</span></span></u></b></span></span><p><span><span>As a </span></span><b><span><span>Senior Jira Developer&nbsp;</span></span></b><span><span>at Aspire, you will be responsible for designing, developing, and maintaining enterprise Atlassian solutions that streamline business processes and support Agile delivery. You will customize Jira Software, Jira Service Management (JSM), and Confluence, develop integrations and automation, and collaborate with cross-functional teams to deliver scalable, secure, and efficient solutions aligned with business needs.</span></span></p><br><span><b><u><span><span>What You'll Do</span></span></u></b></span><ul><li><span><span>Design, develop, and maintain customized Jira workflows, issue types, screens, fields, permissions, and automation rules.<br></span></span></li><li><span><span>Configure and administer Jira Software, Jira Service Management (JSM), and Confluence to support enterprise teams.<br></span></span></li><li><span><span>Develop custom solutions using ScriptRunner (Groovy), Jira Automation, REST APIs, and Atlassian development tools.<br></span></span></li><li><span><span>Integrate Jira with third-party applications, enterprise systems, CI/CD pipelines, and identity management solutions.<br></span></span></li><li><span><span>Gather and analyze business requirements, translating them into scalable Atlassian solutions and technical recommendations.<br></span></span></li><li><span><span>Design enterprise workflows, business process automation, and governance models to improve operational efficiency.<br></span></span></li><li><span><span>Create dashboards, advanced JQL queries, and reports to support project tracking, service management, and business reporting.<br></span></span></li><li><span><span>Perform Jira upgrades, migrations, system maintenance, and performance optimization.<br></span></span></li><li><span><span>Troubleshoot technical issues and provide advanced support to end users and project teams.<br></span></span></li><li><span><span>Implement security, governance, permission models, and best practices across the Atlassian ecosystem.<br></span></span></li><li><span><span>Collaborate closely with developers, DevOps engineers, project managers, and business stakeholders throughout the solution lifecycle.<br></span></span></li><li><span><span>Document system configurations, technical solutions, operational procedures, and best practices.<br></span></span></li><li><span><span>Mentor junior Jira administrators and developers while promoting Atlassian standards and continuous improvement.<br></span></span></li><li><span><span>Stay current with Atlassian products, emerging technologies, and industry best practices to drive platform enhancements.<br></span></span></li></ul><span><b><u><span><span>What You'll Need</span></span></u></b></span><ul><li><span><span>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</span></span></li><li><span><span>5+ years of hands-on experience administering and developing Atlassian Jira solutions.</span></span></li><li><span><span>Strong expertise in Jira Software, Jira Service Management (JSM), and Confluence.</span></span></li><li><span><span>Experience developing custom solutions using ScriptRunner (Groovy) and Jira Automation.</span></span></li><li><span><span>Strong knowledge of JQL, dashboards, reporting, and workflow customization.</span></span></li><li><span><span>Experience with REST API integrations, web services, and enterprise system integrations.</span></span></li><li><span><span>Experience designing enterprise workflows, business process automation, and governance models.</span></span></li><li><span><span>Strong understanding of Agile methodologies (Scrum/Kanban) and Agile project delivery.</span></span></li><li><span><span>Experience with Jira upgrades, migrations, performance tuning, and platform administration.</span></span></li><li><span><span>Strong analytical, troubleshooting, communication, and stakeholder management skills.</span></span></li><li><span><span>Ability to collaborate effectively with cross-functional teams and translate business requirements into technical solutions.</span></span></li><li><span><span>Experience documenting technical solutions and mentoring junior team members is preferred.</span></span></li><li><span><span><span><span><span><span>Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar.</span></span></span></span></span></span><span><span>​</span></span></li></ul><span><u><span><span>Why Aspire</span></span></u></span><p><span><span><span><span><span><span><span>In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.</span></span></span></span></span></span></span></p><br><ul><li><span><span><span><span>Be part of a (Remote is here-to stay) organization.</span></span></span></span></li><li><span><span><span><span>Work and learn from great minds.</span></span></span></span></li><li><span><span><span><span>Explore new opportunities to learn and grow every day by attending technical and non-technical training.</span></span></span></span></li><li><span><span><span><span>Get market exposure by working with international tech leaders.</span></span></span></span></li><li><span><span><span><span>Nursery reimbursement benefit.</span></span></span></span></li><li><span><span><span><span>Attend virtual and onsite international tech conferences.</span></span></span></span></li><li><span><span><span><span>Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.</span></span></span></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The main role of a Frontend Specialist is to independently deliver medium-complexity frontend features across web and mobile applications using React.<br>js and React Native.<br> The Frontend Specialist is responsible for translating product requirements into scalable technical solutions, building reusable UI components, integrating APIs and backend services, optimizing application performance, and contributing to frontend architecture and code quality standards.<br> The role also includes mentoring junior developers, participating in code reviews, collaborating with cross-functional teams, and ensuring seamless user experiences across platforms.<br> Key Responsibilities: Independently design and deliver medium-complexity features across React.<br>js and React Native applications, with limited senior oversight.<br> Translate product requirements into technical designs, breaking work down into estimable tasks and flagging risks early.<br> Build, optimize, and maintain reusable UI components and contribute to the team’s shared component library.<br> Implement and review integrations with RESTful APIs, payment endpoints, and back-end microservices, with attention to error handling and security.<br> Apply performance optimization techniques in day-to-day work: lazy loading, memoization, bundle awareness, and React Native rendering performance.<br> Conduct meaningful code reviews for junior developers and provide technical guidance during pair-programming and onboarding.<br> Write and maintain unit and integration tests; contribute to the team’s end-to-end testing strategy under senior guidance.<br> Participate in sprint planning, refinement, and estimation; own delivery of committed sprint work.<br> Investigate, reproduce, and fix production defects, including participation in incident triage when frontend issues are involved.<br> Contribute to internal documentation, coding standards, and knowledge-sharing sessions.<br> Collaborate closely with UI/UX designers, backend engineers, and QA to deliver coherent end-user experiences.<br> 2–4 years of professional frontend development experience with hands-on production work in React.<br>js and/or React Native.<br> Bachelor’s degree in Computer Science, Software Engineering, IT, or a related technical discipline.<br> Demonstrable track record of delivering features end-to-end with limited supervision.<br> Portfolio, GitHub profile, or case studies showing real production work.<br> Excellent communication and teamwork capabilities.<br> Preferred Skills Strong proficiency in JavaScript (ES6+) and working proficiency in TypeScript.<br> Solid command of React.<br>js: hooks, context, component composition, and common performance pitfalls.<br> Practical experience building and shipping React Native features to iOS and Android, including debugging native build issues at a basic level.<br> Hands-on experience with at least one state management library (Redux, MobX, or Zustand).<br> Comfortable consuming and debugging RESTful APIs; basic exposure to WebSocket-based integrations.<br> Confident with Git workflows: branching, rebasing, resolving conflicts, and structured pull requests.<br> Experience writing unit tests with Jest and React Testing Library; familiarity with at least one E2E tool (Cypress, Playwright, or Detox).<br> Working understanding of CI/CD pipelines (GitHub Actions, GitLab CI, or Jenkins).<br> Awareness of common web security risks (XSS, CSRF, JWT/OAuth 2.<br>0). Familiarity with responsive design, accessibility basics, and cross-browser/cross-device compatibility.<br> Working knowledge of Angular (components, services, routing, reactive forms, RxJS, NgRx).<br> Prior experience in fintech, banking, payments, or any regulated industry.<br> Exposure to micro-frontend concepts or modular frontend architectures.<br> Familiarity with performance monitoring tools (Lighthouse, Sentry, Datadog) and Core Web Vitals.<br> Experience with UI component libraries (Ant Design, Material UI, PrimeNG) and/or Storybook.<br> Basic understanding of native iOS (Swift) or Android (Kotlin).<br> Exposure to server-side rendering frameworks (Next.<br>js, Nuxt.js, or Angular Universal).<br> Awareness of PCI-DSS or similar compliance considerations for frontend applications.<br> Excellent communication and collaboration skills.<br> Ability to work under pressure and manage multiple priorities effectively.<br> Willingness to mentor junior developers and contribute to knowledge-sharing initiatives.<br></span> </div>

<p>As a Quality Control (QC) Engineer , you will apply your strong software testing and quality assurance experience to ensure the quality, reliability, and performance of banking and payment systems. You will perform manual and automated testing, design and execute test cases, identify and track defects, and collaborate with developers, product owners, and business stakeholders to deliver secure, reliable, and high-quality software. You will also contribute to QA process improvements, mentor junior team members, and promote best practices across the software development lifecycle.</p><h4><b>What you'll do</b></h4><ul><li>Design, develop, execute, and document test cases and test scenarios for banking and payment applications.</li><li>Perform functional, regression, integration, and other relevant software testing activities.</li><li>Conduct manual testing and support automated testing to improve test coverage and efficiency.</li><li>Identify, document, track, and report software defects using appropriate defect tracking tools.</li><li>Collaborate with developers, product owners, business analysts, and stakeholders to ensure software quality requirements are met.</li><li>Execute software test plans and validate application functionality against business and technical requirements.</li><li>Analyze test results, investigate inconsistencies, and support defect resolution and retesting.</li><li>Prepare test progress reports, communicate quality status, and highlight risks and issues to relevant teams.</li><li>Contribute to QA process improvements and the implementation of quality assurance policies and procedures.</li><li>Lead and mentor junior team members while promoting testing best practices.</li><li>Man age multiple testing activities, prioritize tasks, and support timely delivery in an Agile environment.</li><li>Ensure testing activities align with relevant banking, payment, security, and compliance standards.</li></ul><h4><b>What you'll need</b></h4><ul><li>5u20138 years of experience in software quality control, software testing, or quality assurance.</li><li>Mandatory experience in banking and payment systems.</li><li>Hands-on experience in both manual and automated software testing.</li><li>Strong knowledge of test case design, test execution, test documentation, and defect management.</li><li>Experience performing functional and regression testing.</li><li>Familiarity with defect tracking and reporting tools.</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Experience collaborating with developers, product owners, and cross-functional stakeholders.</li><li>Ability to lead or mentor junior team members and support QA process improvements.</li><li>Excellent communication, coordination, and organizational skills.</li><li>Ability to manage multiple tasks, prioritize effectively, and work within Agile teams.</li><li>Experience contributing to test plans, quality assurance procedures, and continuous improvement initiatives.</li><li>Awareness or knowledge of IT security best practices and compliance standards such as ISO/SOC or similar.</li></ul><p>Why Aspire</p><p>In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation. Be part of a remote-first organization where flexibility is embraced. Work and learn alongside talented engineers and technology leaders. Explore opportunities to learn and grow through technical and non-technical training programs. Gain global exposure by working on products with international teams and clients. Attend virtual and in-person international technology conferences to expand your knowledge and network. Nursery reimbursement benefit and Aspire Wellness Program. Exposure to working in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5u20138 years of experience in software quality control, software testing, or quality assurance.</li><li>Mandatory experience in banking and payment systems.</li><li>Hands-on experience in both manual and automated software testing.</li><li>Strong knowledge of test case design, test execution, test documentation, and defect management.</li><li>Experience performing functional and regression testing.</li><li>Familiarity with defect tracking and reporting tools.</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Experience collaborating with developers, product owners, and cross-functional stakeholders.</li><li>Ability to lead or mentor junior team members and support QA process improvements.</li><li>Excellent communication, coordination, and organizational skills.</li><li>Ability to manage multiple tasks, prioritize effectively, and work within Agile teams.</li><li>Experience contributing to test plans, quality assurance procedures, and continuous improvement initiatives.</li><li>Awareness or knowledge of IT security best practices and compliance standards such as ISO/SOC or similar.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><u><b>About the Job</b></u></span></span></p><br><span><span>As a </span></span><b><span><span>Service Desk Engineer (L1)</span></span></b><span><span>, you will provide front-line IT support in a 24x7 managed service desk environment, serving as the first point of contact for end users across multiple time zones. You will focus on delivering a positive user experience through effective communication, accurate ticket management, basic technical troubleshooting, and timely resolution or escalation of incidents and service requests. You will work closely with L2/L3 support teams while following defined ITIL processes, SLAs, and operational procedures to ensure consistent and high-quality service delivery.<br></span></span><br><u><span><span><b>What</b></span></span><span><span><b>you’ll</b></span></span><span><span><span><b>do</b></span></span></span></u><br><ul><li><span><span><span>Act as the first point of contact for end users through phone, email, and ticketing systems.<br></span></span></span></li><li><span><span><span>Provide clear, professional, and empathetic communication throughout the support process.<br></span></span></span></li><li><span><span><span>Log, categorize, prioritize, update, and manage incidents and service requests accurately within the service desk tool.<br></span></span></span></li><li><span><span><span>Perform basic Level 1 troubleshooting for common IT issues, including password resets, access issues, hardware problems, and standard application issues.<br></span></span></span></li><li><span><span><span>Use knowledge articles, standard operating procedures, and documented workarounds to resolve recurring issues efficiently.<br></span></span></span></li><li><span><span><span>Monitor tickets against defined SLAs and ensure timely resolution or escalation to L2/L3 support teams.<br></span></span></span></li><li><span><span><span>Document troubleshooting steps, actions taken, resolutions, and relevant information accurately within tickets.<br></span></span></span></li><li><span><span><span>Keep users informed of ticket progress, expected resolution timelines, and any required next steps.<br></span></span></span></li><li><span><span><span>Follow up with users to confirm resolution and ensure appropriate ticket closure.<br></span></span></span></li><li><span><span><span>Conduct clear handovers of open and in-progress tickets during shift changes to ensure continuity of support.<br></span></span></span></li><li><span><span><span>Identify recurring incidents, service trends, and potential problem areas and highlight them to senior support teams.<br></span></span></span></li><li><span><span><span>Create, update, and maintain Knowledge Base articles covering common issues, solutions, and workarounds.<br></span></span></span></li><li><span><span><span>Contribute to service improvement initiatives and help improve service desk processes and documentation.<br></span></span></span></li><li><span><span><span>Adhere to ITIL-based service management processes, operational procedures, and service quality standards.<br></span></span></span></li></ul><u><span><span><b>What you’ll need</b></span></span></u><br><ul><li><span><span>Experience in IT service desk, help desk, technical support, or a similar customer-facing IT support environment.<br></span></span></li><li><span><span><span>Proven experience handling tickets and supporting users within a service desk operation.</span></span></span></li><li><span><span>Good understanding of incident management and service request management.<br></span></span></li><li><span><span><span>Strong verbal and written communication skills with a customer-focused approach.<br></span></span></span></li><li><span><span>Basic knowledge of desktop and laptop troubleshooting.<br></span></span></li><li><span><span><span>Basic understanding of user account and access management.<br></span></span></span></li><li><span><span>Basic knowledge of standard enterprise applications and common IT support issues.<br></span></span></li><li><span><span><span>Ability to troubleshoot issues systematically using knowledge articles, standard operating procedures, and available support resources.<br></span></span></span></li><li><span><span>Strong attention to detail and ability to maintain accurate ticket documentation.<br></span></span></li><li><span><span><span>Ability to prioritize and manage multiple tickets while working within defined SLAs.<br></span></span></span></li><li><span><span>Ability to clearly document technical issues, troubleshooting steps, resolutions, and workarounds.<br></span></span></li><li><span><span><span>Strong problem-solving and analytical skills with the ability to identify when escalation is required.<br></span></span></span></li><li><span><span>Ability to work effectively with L2/L3 support teams and other technical stakeholders.<br></span></span></li><li><span><span><span>Ability and willingness to work rotational 24x7 shifts, including nights, weekends, and public holidays.<br></span></span></span></li><li><span><span>Comfortable supporting users across multiple time zones in a managed service environment.</span></span><br></li><li><span><span>Customer-focused mindset with a strong commitment to service quality and user satisfaction.<br></span></span></li><li><span><span>ITIL Foundation certification.<br></span></span></li><li><span><span><span>Prior experience working in a 24x7 managed service desk environment.</span></span></span></li><li><span><span>Exposure to enterprise ITSM and ticketing tools.<br></span></span></li><li><span><span>Experience working with Knowledge Base and self-service documentation.<br></span></span></li><li><span><span><span>Familiarity with SLA-driven service desk operations and ITIL-based processes.</span></span></span><br></li><li><span><span><span>Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar (Mandatory for all roles).</span></span></span></li></ul><p><u><span><span><b>Why Aspire</b></span></span></u></p><br><p><span><span>In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation.<br></span></span></p><br><ul><li><span><span><span>Be part of a remote-first organization where flexibility is embraced.<br></span></span></span></li><li><span><span>Work and learn alongside talented engineers and technology leaders.<br></span></span></li><li><span><span><span>Explore opportunities to learn and grow through technical and non-technical training programs.<br></span></span></span></li><li><span><span>Gain global exposure by working on products with international teams and clients.<br></span></span></li><li><span><span><span>Attend virtual and in-person international technology conferences to expand your knowledge and network.<br></span></span></span></li><li><span><span>Nursery reimbursement benefit and Aspire Wellness Program.<br></span></span></li><li><span><span><span>Exposure to working in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.<br></span></span></span></li></ul><br> </div>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking an experienced senior Salesforce Agentforce to lead the design and delivery of enterprise-grade AI agent solutions using Salesforce Agentforce. This role requires deep expertise in Agentforce architecture, Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), and the Salesforce platform. You will work closely with business stakeholders, architects, delivery teams, and executive leadership to identify AI use cases, define solution architectures, and drive successful Agentforce implementations across complex enterprise environments.</p> <h4>Role responsibilities</h4> <ul> <li>Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit.</li> <li>Define agent care plans, success metrics, adoption strategies, and implementation roadmaps.</li> <li>Architect Agentforce solutions, including:<br>   - Agents and sub-agents<br>   - Topics<br>   - Actions (Apex, Flow, Prompt-based, and Invocable Actions)<br>   - Instructions and orchestration</li> <li>Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data.</li> <li>Design scalable Salesforce platform architectures, including:<br>   - Data model<br>   - Sharing and visibility model<br>   - Security architecture</li> <li>Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow.</li> <li>Produce technical architecture documentation, solution blueprints, and executive presentations.</li> <li>Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails.</li> <li>Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services.</li> <li>Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development.</li> <li>Provide technical leadership and mentoring to project teams throughout the solution lifecycle.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience delivering Salesforce Agentforce solutions in production environments or enterprise-scale proof of concepts.</li> <li>Strong understanding of Agentforce architecture, including:<br>   - Agents<br>   - Sub-agents<br>   - Topics<br>   - Actions<br>   - Instructions<br>   - Orchestration</li> <li>Experience facilitating AI use case discovery and designing agent care plans.</li> <li>Strong expertise in Salesforce Data Cloud (Data 360), including:<br>   - Data modelling<br>   - Batch and streaming ingestion<br>   - Data harmonisation<br>   - Identity resolution</li> <li>Deep understanding of Retrieval-Augmented Generation (RAG), including:<br>   - Vector databases<br>   - Embedding and chunking strategies<br>   - Retrieval optimisation<br>   - Grounding using Data Cloud and external knowledge sources</li> <li>Strong Salesforce platform architecture experience covering:<br>   - Data modelling<br>   - Security architecture<br>   - Sharing and visibility model (OWD, Roles, Sharing Rules)</li> <li>Advanced development skills in:<br>   - Apex<br>   - Lightning Web Components (LWC)<br>   - Salesforce Flow</li> <li>Experience designing enterprise integration patterns connecting Agentforce with external systems.</li> <li>Excellent stakeholder management and client-facing communication skills with the ability to present solutions to both technical and executive audiences.</li> <li>Understanding of the Agentforce consumption model.</li> <li>Experience with Agentforce Testing Center or equivalent AI testing frameworks.</li> </ul> <h4>Nice to have</h4> <ul> <li>Knowledge of Model Context Protocol (MCP).</li> <li>Experience with Agent-to-Agent (A2A) integration patterns.</li> <li>Experience designing headless Salesforce architectures.</li> <li>Agentblazer Legend status.</li> <li>Agentforce FDE Ready Practitioner accreditation.</li> </ul> <h4>Preferred Salesforce certifications</h4> <ul> <li>Salesforce Application Architect</li> <li>Salesforce Data Cloud Consultant</li> <li>Salesforce Agentforce Specialist</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote engagement.</li> <li>Opportunity to work on cutting-edge Salesforce AI and Agentforce implementations.</li> <li>Collaborate with leading enterprise clients on large-scale digital transformation programmes.</li> <li>Competitive contract rates and the opportunity to shape next-generation AI-powered customer experiences.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Service Desk Administrator II proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Proactively oversees and manages the service desk operations and staff. + Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments. + Act as an escalation point where difficult or controversial calls are received. + Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings. + Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed. + Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations. + Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services. + Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes. + Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes. + Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk. + Takes overall responsibility for incident and service request handling. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance. + Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. + High School diploma or GED required. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + BASELINE: + Cisco: CCNA Security + Cisco: CCNP Security + CompTIA: A+ ce + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: CySA+ ce: Cybersecurity Analyst + CompTIA: Network+ ce + CompTIA: Security+ ce + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + GIAC: GICSP: Industrial Cyber Security Professional + GIAC: GSEC: Security Essentials + ISACA: CISA: Certified Information Systems Auditor + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + COMPUTING ENVIRONMENT (CE): + CompTIA: Server + + Microsoft: 365 Certified: Endpoint Administrator Associate + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: 365 Certified: Messaging Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Security Administrator Associate + Microsoft: Certified: Azure Administrator Associate + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: Certified: Identity and Access Administrator Associate + Microsoft: Certified: Information Protection Administrator Associate + Microsoft: Certified: Security Operations Analyst Associate + Microsoft: MCSA: SQL 2016 Database Admin + Microsoft: MCSA: SQL 2016 Database BI Development + Microsoft: MCSA: SQL 2016 Database Dev + Microsoft: MCSA: Windows 10 + Microsoft: MCSA: Windows Server 2012 + Microsoft: MCSA: Windows Server 2016 + Microsoft: MCSE: Cloud Platform and Infrastructure + Microsoft: MCSE: Core Infrastructure + Microsoft: MCSE: Database Management and Analytics + Microsoft: MCSE: Enterprise Devices and Apps + Microsoft: MCSE: Private Cloud 2012 + Microsoft: MCSE: Productivity Solutions Expert + Microsoft: MCSE: Server Infrastructure 2012 + Microsoft: MCT: Certified IT Professional + Microsoft: MCT: Certified Systems Administrator + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment. + Proven experience with leading a workforce in a high-tempo environment. + Excellent customer service skills are mandatory. + Experience with a customer service-oriented company. + SUPERVISORY / BUDGETARY RESPONSIBILITIES + At least two years of supervisory or lead experience is preferred. + Update proprietary applications regarding: + Update section employee daily status, leave, sick, on site, etc. + Verify and track accomplishment of section monthly or quarterly safety and compliance training + Purge section employee expired certifications. + Verify section employee compliance training in Virtual Training Record. + Verify section vehicle logs are being kept accurately and uploaded. + Ensure section personnel are maintaining their 8570 / 8140 certifications. + Review weekly training compliance reports for accomplishment prior to suspense. + Review and approve leave forms ensuring before approval all compliance training is current. + Coordinate transportation and integration of new and returning employees. + Document and promptly counsel poor performance and policy violations. + Enforce all V2X, GO 1, and dress code policies. + Provide annual employee appraisal feedback in a professional and constructive manner. + Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. + Ensure the safety of personnel and monthly safety inspections are properly conducted. + Communicate effectively up and down the chain of command. + Manage work schedules. + Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC). + Work with employees and HR when emergencies or abnormal circumstances occur. + To the best of your ability, render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism. Working Environment + The work environment will be 95% indoors and 5% outdoors. + The outdoor work environment may exceed temperatures 100° F. Candidate must be able to physically withstand extreme heat. Physical Activities + Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. + Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-YG1 #clearance</p> </div>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API-based system integration.<br> Experience designing and delivering production grade AI or data-driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p> <h4>Preferred qualifications:</h4> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API-based system integration.<br> Experience designing and delivering production grade AI or data-driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p> <h4>Preferred qualifications:</h4> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API based system integration.<br> Experience designing and delivering production grade AI or data driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p> <h4>Preferred qualifications:</h4> <ul> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li> </ul></p><p></p>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API based system integration.<br> Experience designing and delivering production grade AI or data driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p> <h4>Preferred qualifications:</h4> <ul> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li> </ul></p><p></p>

<p>Aerostat Operators provide Operations and Sustainment (O&amp;S) support for the Persistent Surveillance Systems Tethered (PSS-T) program in OCONUS site locations. PSS-T is comprised of former Persistent Ground Surveillance System (PGSS) and Persistent Threat Detection System (PTDS) programs. Position will require 6-week training TDY to Elizabeth City, South Carolina.</p><p><b><br></b></p><p><b>Essential Responsibilities:</b></p><p>Aerostat Operators/User-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities. Candidates will perform all functions to operate the PGSS/PTDS, an aerostat mounted Intelligence, Surveillance, And Reconnaissance (ISR) platform, its Mobile Mooring Platform (MMP), Sensor Payload(s), communications and navigation systems as well as associated support equipment (Boom Lift, Forklift, All Terrain Vehicles (ATV's), and Electrical Power Generators). Candidate will perform User-level maintenance functions include performing hands-on Preventative Maintenance Checks and Services (PMCS), troubleshooting, removing and replacing Line Replaceable Units (LRUs), and removing and replacing payloads. Candidate must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under direction of higher classified technicians and/or site personnel.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is required.</li><li>Two-year Associate s degree in a technical field from an accredited college can substitute for work experience.</li><li>Must have an active Secret US Government Clearance.</li><li>Note: US Citizenship is required to obtain a Secret Clearance.</li><li>Must have a valid U.S. passport with a minimum of one year remaining.</li><li>Must have valid US Driver's license.</li><li>Knowledge of and experience in the operations of hardware systems and components.</li><li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li><li>Ability to perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li><li>At least one (1) year previous Aerostat experience OR two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li><ul><li>1) Electrical Maintenance Mechanic</li><li>Possess at least two (2) year s aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li><li>Two years of hands-on experience in performing operations and maintenance tasks either on an AEROSTAT system or a related industry/military equivalent is required.</li><li>Must be qualified at the 10 series or greater level (via military or civilian technical schools) is required.</li><li>Ability to read electronic schematics.</li><li>O&amp;M of electro-mechanical equipment to include one or more of the following: Hydraulic/servo valves Hydraulic actuators, control systems Test and diagnostic equipment</li><li>2) Networking, IT &amp; information systems</li><li>Two years experience is required.</li><li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO Network Administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a Network Installation (BICSI or Network + or Comp T Certification) will be considered.</li><li>CCIE certification with fiber optic certification is preferred.</li><li>3) Mechanical Maintenance</li><li>Mechanical Maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties such National Institute for Automotive Service Excellence (ASE) Certified Truck Mechanic or Federal Aviation Administration (FAA) General Mechanic 1 or greater.</li><li>Two years of hands-on experience on an AEROSTAT system or a related industry/military equivalent is required.</li><li>O&amp;M of mechanical equipment to include one or more of the following: Hydraulic systems, Winch systems, Tether/cable handling systems, Industrial generator sets, Power switch gear, HVAC, Cranes Aerial lift , Forklift , Industrial generator sets</li></ul></ul><p>Physical Requirements:</p><p>Requires the ability to regularly lift up to 50 lbs. Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift. Requires the flexibility to bend/stoop, squat repetitive during shift. Required the ability to regularly kneel repetitive for shift. Requires the ability to move in a 90-degree fashion on a repetitive basis for shift. Requires the ability to stretch/reach on a repetitive basis for shift. Requires the ability to walk extensively throughout the plant during shift. Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</p><p>Medical Requirements:</p><p>Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for the duration of the deployment.</p><p>Working and Living Conditions:</p><p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br> Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br> As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly.<br> The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br> Why this role matters We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br> This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made.<br> You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br> You'll operate at two levels.<br> At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building.<br> You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br> At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br> The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br> What You'll Do Turn product data into decisions.<br> You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.<br> Help teams define what success actually means.<br> You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.<br> Understand how customers use our products.<br> You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.<br> Evaluate whether our products are delivering value.<br> You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.<br> Bring insights into product discovery.<br> You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.<br> Challenge assumptions with evidence.<br> When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?<br>” — constructively and without creating friction.<br> Identify opportunities before you're asked.<br> You won't wait for a stakeholder to request a report.<br> You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.<br> Support experimentation.<br> You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.<br> Make complex analysis easy to understand.<br> You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.<br> Give leadership a clear view of product performance.<br> You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.<br> Help Product become more self-sufficient with data.<br> You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.<br> Raise data literacy across Product.<br> You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.<br> Build trust across teams.<br> You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.<br> What Success Looks Like In your first 3-6 months, you'll be building trust.<br> Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br> As you establish yourself, you'll start changing how decisions are made.<br> Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br> Ultimately, success means Product becomes more intelligent.<br> Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br> The shift we're looking for is simple: From “What happened?<br>” → “Why did it happen?<br>” → “What should we do about it?<br>" Who You Are You're naturally curious.<br> When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.<br> You think commercially, not just analytically.<br> You understand that an interesting insight isn't necessarily a useful one.<br> You can connect product behaviour to customer value, business performance, and investment decisions.<br> You don't need to be given the question.<br> You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.<br> You can zoom in and out.<br> You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.<br> You're willing to challenge people.<br> You don't simply validate what a stakeholder already believes.<br> You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.<br> You know that being right isn't enough.<br> Your analysis only creates value if people understand it and act on it.<br> You can turn complex findings into a simple story and a clear recommendation.<br> You're a strong communicator.<br> You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.<br> You're proactive and self-directed.<br> You don't wait for a ticket to appear in your queue.<br> You notice something worth investigating and take ownership of finding out what it means.<br> You're comfortable with ambiguity and a changing environment.<br> Not every question will have a clean dataset or obvious answer.<br> You know how to work with imperfect information while being transparent about its limitations.<br> You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.<br> You're technically strong.<br> You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.<br> You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.<br> You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.<br> You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.<br> You have professional working proficiency in English.<br> Nice to Have Experience designing or evaluating A/B tests and experiments.<br> Experience with statistical analysis.<br> Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.<br> Experience building or improving a product analytics function or data culture.<br> Experience presenting product recommendations to senior leadership.<br> Working knowledge of Python or R.<br> Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.<br> What the hiring process will look like Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.<br> Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.<br> Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.<br> Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.<br> Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our organization is a fast-growing professional services firm that delivers managed Information Technology (IT) services to small and medium-sized businesses across the United States, typically supporting organizations with 10–100 employees. We act as our clients’ outsourced IT department and trusted technology partner.</p><p><br></p><p>In this role, you will be responsible for administering, supporting, and optimizing Microsoft 365 cloud environments for multiple clients. You will work closely with client users and stakeholders to ensure their Microsoft 365 cloud services, end-‑user devices, and supporting infrastructure are reliable, secure, and aligned with business needs. This position combines hands-on technical administration with client communication and service delivery.</p><p><br></p><p>Typical hours are Monday through Friday from 4pm to 1am local time, ranging from 40 to 48 hours per week, with availability for after-hours emergencies as needed. Candidates should possess strong technical aptitude, problem-solving abilities, and the ability to communicate clearly with non‑technical users.</p><p><br></p><p><b>Job Summary</b></p><p>The Cloud Support Engineer supports a select number of clients by handling day-to-day IT requests across their environments. This includes Microsoft 365 cloud, Azure, along with core systems like user accounts, security, workstations, servers, printers, networks, and other ‑business critical tools. The role is ‑hands-on and ‑client ‑facing, focused on troubleshooting issues, keeping systems running reliably, and securely.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b> We love our work, but we love our families more. So, we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us from going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b> It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b> We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>Administer and support Microsoft 365 cloud environments, including user accounts, mailboxes, licensing, security settings, and services such as Exchange Online, SharePoint, OneDrive, Intune and Teams</li><li>Provide technical support for Microsoft 365 cloud and Windows operating systems in client environments</li><li>Troubleshoot and resolve end-user issues related to Microsoft 365, Azure, identity, authentication, and device accessibility</li><li>Support and maintain disaster recovery and backup solutions</li><li>Provide network-level support, including LAN/WAN connectivity, firewalls, routers, and security appliances</li><li>Implement and support secure remote access solutions</li><li>Monitor remote monitoring and management (RMM) alerts and respond through service tickets</li><li>Maintain accurate system and client documentation</li><li>Communicate with clients regarding incident status, changes, outages, and best practices</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Deliver a high level of customer satisfaction through responsive, knowledgeable, and professional client interactions</li><li>Ensure timely resolution of service requests and incidents</li><li>Work collaboratively with internal teams to route, coordinate, and resolve issues efficiently</li><li>Escalate complex issues appropriately while maintaining ownership of client outcomes</li><li>Accurately document all work, time entries, and service tickets</li><li>Complete required training, documentation, and process adherence</li><li>Provide backup and cross coverage‑ support for other technical team members</li><li>Participate in on call rotation for after-hours support when ‑required</li><li>Continuously expand knowledge of Microsoft 365, security, and modern IT practices</li><li>Protect client and company data by maintaining strict confidentiality</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Strong hands-on experience with Microsoft Cloud 365 administration and support</li><li>In-depth understanding of Windows operating systems, Azure and business applications</li><li>Knowledge of identity and access management, including user provisioning and authentication</li><li>Strong troubleshooting and diagnostic skills</li><li>Understanding of networking fundamentals (LAN/WAN, TCP/IP)</li><li>Experience supporting end-user devices and peripherals (PCs, printers, mobile devices)</li><li>Familiarity with IT service management tools and ticketing systems</li><li>Strong communication and customer service skills, especially with non-technical users</li><li>Ability to multitask and operate effectively in a fast-paced‑ managed services environment</li><li>Self-motivated with strong documentation and organizational habits</li></ul><p><br></p><p><b>Platforms &amp; Technologies</b></p><ul><li>Microsoft 365, Microsoft Cloud, Azure</li><li>Windows Server, Windows Workstations </li><li>LAN/WAN networking and TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA degree or equivalent hands-on experience and training</li><li>Actively pursuing or holding Microsoft and/or networking certifications (e.g., MS‑100/101, MS‑500)</li><li>Excellent written and verbal English communication skills</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced HPC (High-Performance Computing) System Engineer to design, implement, and manage cutting-edge HPC infrastructure using Dell servers, AMD GPUs (MI210), and Pure Storage systems. The ideal candidate will have expertise in Commvault backup systems, Kubernetes container orchestration, and multitenancy configurations, ensuring scalable, GPU-accelerated, and high-performance solutions tailored to enterprise and HPC workloads.</p><p><br></p><p>Key Responsibilities:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Dell Servers:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Architect and deploy HPC systems using Dell PowerEdge servers, ensuring high availability and optimized performance for compute-intensive applications.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage server hardware lifecycle, including deployment, upgrades, and diagnostics.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Configure HPC cluster nodes for seamless integration with Kubernetes and GPU workloads.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;AMD GPUs (MI210):</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deploy and optimize AMD GPU-based servers to accelerate AI/ML, HPC, and data-intensive applications.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor GPU utilization, troubleshoot performance bottlenecks, and optimize workloads for GPU acceleration.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Integrate GPUs into Kubernetes environments for containerized GPU-based applications.</p><p>Pure Storage:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design and manage Pure Storage solutions, including FlashBlade, to support HPC and data-intensive workloads.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement multitenancy configurations for isolated, secure, and efficient resource utilization.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor storage health and ensure performance optimization for high-speed data access.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Commvault Backup:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Architect and manage enterprise-wide Commvault backup solutions, ensuring data integrity and readiness for disaster recovery.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement backup and retention policies for HPC environments, including containerized and GPU-accelerated workloads.</p><p>Kubernetes Container Management:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deploy and manage Kubernetes clusters for HPC applications, ensuring scalability and fault tolerance.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Configure persistent storage for containerized workloads and integrate storage with GPUs for high-performance data processing.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor cluster performance and troubleshoot HPC-specific Kubernetes challenges.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;System Optimization and Monitoring:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement advanced monitoring solutions for servers, GPUs, storage, and Kubernetes clusters to ensure peak performance.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and enforce policies for system security, resource allocation, and compliance with industry standards.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Lead capacity planning and scaling initiatives for HPC infrastructure.</p><p>Team Leadership and Collaboration:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mentor and guide junior engineers on HPC best practices, system design, and troubleshooting techniques.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with cross-functional teams, including data scientists and DevOps, to align infrastructure capabilities with organizational goals.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical Skills:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience with Dell PowerEdge servers in HPC or enterprise environments.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven expertise in AMD GPUs (MI210), including their integration and optimization for AI/ML and HPC workloads.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced knowledge of Pure Storage systems, including multitenancy and high-performance configurations.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Expertise in Commvault backup systems, including design, deployment, and disaster recovery.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong proficiency in Kubernetes container orchestration, particularly for GPU-accelerated applications.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of high-performance interconnects (e.g., RDMA, InfiniBand) and networking for HPC.</p><p><br></p><p>Soft Skills:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong problem-solving and analytical skills for addressing HPC-specific challenges.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and collaboration skills for technical and non-technical stakeholders.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leadership skills for mentoring and guiding junior team members.</p><p>Preferred Qualifications:</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Certifications in Dell EMC Proven Professional, AMD GPUs, Pure Storage, and Commvault.</p></div>

<p>Aerostat Operators provide Operations and Sustainment (O&amp;S) support for the Persistent Surveillance Systems Tethered (PSS-T) program in OCONUS site locations. PSS-T is comprised of former Persistent Ground Surveillance System (PGSS) and Persistent Threat Detection System (PTDS) programs. Position will require 6-week training TDY to Elizabeth City, South Carolina.</p><p>Essential Responsibilities:</p><ul><li>Aerostat Operators/User-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities.</li><li>Candidates will perform all functions to operate the PGSS/PTDS, an aerostat mounted Intelligence, Surveillance, And Reconnaissance (ISR) platform, its Mobile Mooring Platform (MMP), Sensor Payload(s), communications and navigation systems as well as associated support equipment (Boom Lift, Forklift, All Terrain Vehicles (ATV's), and Electrical Power Generators).</li><li>Candidate will perform User-level maintenance functions include performing hands-on Preventative Maintenance Checks and Services (PMCS), troubleshooting, removing and replacing Line Replaceable Units (LRUs), and removing and replacing payloads.</li><li>Candidate must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under direction of higher classified technicians and/or site personnel.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is required.</li><li>Two-year Associate s degree in a technical field from an accredited college can substitute for work experience.</li><li>Must have an active Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance.</li><li>Must have a valid U.S. passport with a minimum of one year remaining.</li><li>Must have valid US Driver's license.</li><li>Knowledge of and experience in the operations of hardware systems and components.</li><li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li><li>Ability to perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li><li>At least one (1) year previous Aerostat experience OR two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li><ul><li>1) Electrical Maintenance Mechanic</li><ul><li>Possess at least two (2) year s aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li><li>Two years of hands-on experience in performing operations and maintenance tasks either on an AEROSTAT system or a related industry/military equivalent is required.</li><li>Must be qualified at the 10 series or greater level (via military or civilian technical schools) is required.</li><li>Ability to read electronic schematics.</li><li>O&amp;M of electro-mechanical equipment to include one or more of the following:</li><ul><li>Hydraulic/servo valves</li><li>Hydraulic actuators, control systems</li><li>Test and diagnostic equipment</li></ul></ul><li>2) Networking, IT &amp; information systems</li><ul><li>Two years experience is required.</li><li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO Network Administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a Network Installation (BICSI or Network + or Comp T Certification) will be considered.</li><li>CCIE certification with fiber optic certification is preferred.</li></ul><li>3) Mechanical Maintenance</li><ul><li>Mechanical Maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties as a National Institute for Automotive Service Excellence (ASE) Certified Truck Mechanic or Federal Aviation Administration (FAA) General Mechanic 1 or greater.</li><li>Two years of hands-on experience on an AEROSTAT system or a related industry/military equivalent is required.</li><li>O&amp;M of mechanical equipment to include one or more of the following: Hydraulic systems, Winch systems, Tether/cable handling systems, Industrial generator sets, Power switch gear, HVAC, Cranes Aerial lift , Forklift , Industrial generator sets</li></ul></ul></ul><p>Physical Requirements:</p><ul><li>Requires the ability to regularly lift up to 50 lbs.</li><li>Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift.</li><li>Requires the flexibility to bend/stoop, squat repetitive during shift.</li><li>Required the ability to regularly kneel repetitive for shift.</li><li>Requires the ability to move in a 90-degree fashion on a repetitive basis for shift.</li><li>Requires the ability to stretch/reach on a repetitive basis for shift.</li><li>Requires the ability to walk extensively throughout the plant during shift.</li><li>Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</li></ul><p>Medical Requirements</p><ul><li>Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq.</li><li>Must maintain physical and dental requirements for the duration of the deployment.</li></ul><p>Working and Living Conditions:</p><p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p>

<p><h4>Essential responsibilities</h4> <p>Aerostat operators provide operations and sustainment (O&S) support for the Persistent Surveillance Systems – Tethered (PSS-T) program in OCONUS site locations. PSS-T is comprised of former Persistent Ground Surveillance System (PGSS) and Persistent Threat Detection System (PTDS) programs.</p> <p>Position will require 6-week training TDY to Elizabeth City, South Carolina.</p> <p>Aerostat operators and user-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities.</p> <p>Candidates will perform all functions to operate the PGSS/PTDS, an aerostat mounted intelligence, surveillance, and reconnaissance (ISR) platform, its mobile mooring platform (MMP), sensor payload(s), communications and navigation systems as well as associated support equipment (boom lift, forklift, all terrain vehicles (ATVs), and electrical power generators).</p> <p>Candidates will perform user-level maintenance functions including performing hands-on preventative maintenance checks and services (PMCS), troubleshooting, removing and replacing line replaceable units (LRUs), and removing and replacing payloads.</p> <p>Candidates must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under direction of higher classified technicians and/or site personnel.</p> <h4>Minimum requirements</h4> <ul> <li>High school diploma or equivalent is required.</li> <li>Two-year associate’s degree in a technical field from an accredited college can substitute for work experience.</li> <li>Must have an active Secret US government clearance. Note: US citizenship is required to obtain a Secret clearance.</li> <li>Must have a valid U.S. passport with a minimum of one year remaining.</li> <li>Must have valid US driver’s license.</li> <li>Knowledge of and experience in the operations of hardware systems and components.</li> <li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li> <li>Ability to perform routine system maintenance and analysis functions including hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li> <li>At least one (1) year previous aerostat experience or two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li> </ul> <h4>1) Electrical maintenance mechanic</h4> <ul> <li>Possess at least two (2) years aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li> <li>Two years of hands-on experience in performing operations and maintenance tasks either on an aerostat system or a related industry/military equivalent is required.</li> <li>Must be qualified at the 10 series or greater level (via military or civilian technical schools) is required.</li> <li>Ability to read electronic schematics.</li> <li>Operations and maintenance of electro-mechanical equipment to include one or more of the following: <ul> <li>Hydraulic/servo valves</li> <li>Hydraulic actuators, control systems</li> <li>Test and diagnostic equipment</li> </ul> </li> </ul> <h4>2) Networking, IT & information systems</h4> <ul> <li>Two years’ experience is required.</li> <li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO network administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a network installation (BICSI or Network+ or Comp T Certification) will be considered.</li> <li>CCIE certification with fiber optic certification is preferred.</li> </ul> <h4>3) Mechanical maintenance</h4> <ul> <li>Mechanical maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties such as National Institute for Automotive Service Excellence (ASE) Certified Truck Mechanic or Federal Aviation Administration (FAA) General Mechanic 1 or greater.</li> <li>Two years of hands-on experience on an aerostat system or a related industry/military equivalent is required.</li> <li>Operations and maintenance of mechanical equipment to include one or more of the following: <ul> <li>Hydraulic systems</li> <li>Winch systems</li> <li>Tether/cable handling systems</li> <li>Industrial generator sets</li> <li>Power switch gear</li> <li>HVAC</li> <li>Cranes, aerial lift, forklift</li> <li>Industrial generator sets</li> </ul> </li> </ul> <h4>Physical requirements</h4> <ul> <li>Requires the ability to regularly lift up to 50 lbs.</li> <li>Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift.</li> <li>Requires the flexibility to bend/stoop, squat repetitively during shift.</li> <li>Requires the ability to regularly kneel repetitively for shift.</li> <li>Requires the ability to move in a 90-degree fashion on a repetitive basis for shift.</li> <li>Requires the ability to stretch/reach on a repetitive basis for shift.</li> <li>Requires the ability to walk extensively throughout the plant during shift.</li> <li>Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</li> </ul> <h4>Medical requirements</h4> <ul> <li>Successfully complete and pass the medical and dental examinations as required for deployment.</li> <li>Must maintain physical and dental requirements for the duration of the deployment.</li> </ul> <h4>Working and living conditions</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months.</p> <p>Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods.</p> <p>Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p></p><p></p>

<p><h4>Operations and Sustainment Support</h4> <p>Aerostat operators provide operations and sustainment (O&S) support for the Persistent Surveillance Systems – Tethered (PSS-T) program in OCONUS site locations. PSS-T is comprised of former Persistent Ground Surveillance System (PGSS) and Persistent Threat Detection System (PTDS) programs.</p> <p>Position will require a 6-week training TDY to Elizabeth City, South Carolina.</p> <h4>Essential Responsibilities</h4> <p>Aerostat operators and user-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities.</p> <p>Candidates will perform all functions to operate the PGSS/PTDS, an aerostat-mounted intelligence, surveillance, and reconnaissance (ISR) platform, its mobile mooring platform (MMP), sensor payload(s), communications and navigation systems, as well as associated support equipment (boom lift, forklift, all-terrain vehicles (ATVs), and electrical power generators).</p> <p>Candidates will perform user-level maintenance functions including performing hands-on preventative maintenance checks and services (PMCS), troubleshooting, removing and replacing line replaceable units (LRUs), and removing and replacing payloads.</p> <p>Candidates must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under the direction of higher classified technicians and/or site personnel.</p> <h4>Minimum Requirements</h4> <ul> <li>High school diploma or equivalent is required.</li> <li>Two-year associate’s degree in a technical field from an accredited college can substitute for work experience.</li> <li>Must have an active Secret US Government Clearance. Note: US citizenship is required to obtain a Secret Clearance.</li> <li>Must have a valid U.S. passport with a minimum of one year remaining.</li> <li>Must have a valid US driver’s license.</li> <li>Knowledge of and experience in the operations of hardware systems and components.</li> <li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li> <li>Ability to perform routine system maintenance and analysis functions including hardware configurations; adding, removing, and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li> <li>At least one (1) year previous aerostat experience OR two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li> </ul> <h4>1) Electrical Maintenance Mechanic</h4> <ul> <li>Possess at least two (2) years aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li> <li>Two years of hands-on experience in performing operations and maintenance tasks either on an aerostat system or a related industry/military equivalent is required.</li> <li>Must be qualified at the 10 series or greater level (via military or civilian technical schools).</li> <li>Ability to read electronic schematics.</li> <li>Operations and maintenance of electro-mechanical equipment to include one or more of the following: <ul> <li>Hydraulic/servo valves</li> <li>Hydraulic actuators, control systems</li> <li>Test and diagnostic equipment</li> </ul> </li> </ul> <h4>2) Networking, IT & Information Systems</h4> <ul> <li>Two years’ experience is required.</li> <li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO Network Administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a Network Installation (BICSI or Network+ or CompTIA Certification) will be considered.</li> <li>CCIE certification with fiber optic certification is preferred.</li> </ul> <h4>3) Mechanical Maintenance</h4> <ul> <li>Mechanical maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties such as National Institute for Automotive Service Excellence (ASE) Certified Truck Mechanic or Federal Aviation Administration (FAA) General Mechanic 1 or greater.</li> <li>Two years of hands-on experience on an aerostat system or a related industry/military equivalent is required.</li> <li>Operations and maintenance of mechanical equipment to include one or more of the following: <ul> <li>Hydraulic systems</li> <li>Winch systems</li> <li>Tether/cable handling systems</li> <li>Industrial generator sets</li> <li>Power switch gear</li> <li>HVAC</li> <li>Cranes, aerial lift</li> <li>Forklift</li> <li>Industrial generator sets</li> </ul> </li> </ul> <h4>Physical Requirements</h4> <ul> <li>Requires the ability to regularly lift up to 50 lbs.</li> <li>Requires the ability to regularly climb extension ladders, roof ladders, stepladders, and stairs at least 10 times during shift.</li> <li>Requires the flexibility to bend, stoop, and squat repeatedly during shift.</li> <li>Requires the ability to regularly kneel repeatedly during shift.</li> <li>Requires the ability to move in a 90-degree fashion on a repetitive basis during shift.</li> <li>Requires the ability to stretch and reach repeatedly during shift.</li> <li>Requires the ability to walk extensively throughout the plant during shift.</li> <li>Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</li> </ul> <h4>Medical Requirements</h4> <ul> <li>Successfully complete and pass the medical and dental examinations as required for deployment to Iraq.</li> <li>Must maintain physical and dental requirements for the duration of the deployment.</li> </ul> <h4>Working and Living Conditions</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environments. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months.</p> <p>Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p></p><p></p>

<p><h4>Operations and sustainment support</h4> <p>Aerostat operators provide operations and sustainment (O&S) support for the Persistent Surveillance Systems – Tethered (PSS-T) program in OCONUS site locations. PSS-T is comprised of former Persistent Ground Surveillance System (PGSS) and Persistent Threat Detection System (PTDS) programs.</p> <p>Position will require 6-week training TDY to Elizabeth City, South Carolina.</p> <h4>Essential responsibilities</h4> <p>Aerostat operators and user-level maintainers will participate in the overall, hands-on operation of the aerostat system including launch, in-flight, recovery, and moored activities.</p> <p>Candidates will perform all functions to operate the PGSS/PTDS, an aerostat-mounted intelligence, surveillance, and reconnaissance (ISR) platform, its mobile mooring platform (MMP), sensor payload(s), communications and navigation systems as well as associated support equipment (boom lift, forklift, all-terrain vehicles (ATVs), and electrical power generators).</p> <p>Candidates will perform user-level maintenance functions including performing hands-on preventative maintenance checks and services (PMCS), troubleshooting, removing and replacing line replaceable units (LRUs), and removing and replacing payloads.</p> <p>Candidates must possess a diverse range of skills with the ability to quickly adapt to new situations. Tasks will be performed under direction of higher classified technicians and/or site personnel.</p> <h4>Minimum requirements</h4> <ul> <li>High school diploma or equivalent is required.</li> <li>Two-year associate’s degree in a technical field from an accredited college can substitute for work experience.</li> <li>Must have an active secret US government clearance. Note: US citizenship is required to obtain a secret clearance.</li> <li>Must have a valid U.S. passport with a minimum of one year remaining.</li> <li>Must have valid US driver’s license.</li> <li>Knowledge of and experience in the operations of hardware systems and components.</li> <li>Experience in fault detection, isolation, and correction of hardware systems and individual components.</li> <li>Ability to perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards.</li> <li>At least one (1) year previous aerostat experience OR two (2) years of experience in the following areas may be substituted in lieu of aerostat experience:</li> </ul> <h4>1) Electrical maintenance mechanic</h4> <ul> <li>Possess at least two (2) years aerostat experience as an operator at the 20 series level or greater from Army MOS 35F (Intelligence Analyst), 35G (Geospatial Intelligence Imagery Analyst), 35H (Common Ground System Analyst), 96R (Ground Surveillance Systems Operator), 96U (Unmanned Aerial Vehicle Operator), or military branch equivalent.</li> <li>Two years of hands-on experience in performing operations and maintenance tasks either on an aerostat system or a related industry/military equivalent is required.</li> <li>Must be qualified at the 10 series or greater level (via military or civilian technical schools) is required.</li> <li>Ability to read electronic schematics.</li> <li>O&M of electro-mechanical equipment to include one or more of the following: <ul> <li>Hydraulic/servo valves</li> <li>Hydraulic actuators, control systems</li> <li>Test and diagnostic equipment</li> </ul> </li> </ul> <h4>2) Networking, IT & information systems</h4> <ul> <li>Two years’ experience is required.</li> <li>Must be qualified at the 10 series or greater level; MOS 25B/F or other military branch equivalent or industry occupational specialties as a CISCO network administrator; Army MOS 25L/N or other military branch equivalent or industry occupational specialties as a network installation (BICSI or Network+ or Comp T certification) will be considered.</li> <li>CCIE certification with fiber optic certification is preferred.</li> </ul> <h4>3) Mechanical maintenance</h4> <ul> <li>Mechanical maintenance with qualifications at the 10 series or greater from U.S. Army MOS 94D/X and 91/B/S/W or other military branch equivalent, or industry occupational specialties such as National Institute for Automotive Service Excellence (ASE) certified truck mechanic or Federal Aviation Administration (FAA) general mechanic 1 or greater.</li> <li>Two years of hands-on experience on an aerostat system or a related industry/military equivalent is required.</li> <li>O&M of mechanical equipment to include one or more of the following: <ul> <li>Hydraulic systems</li> <li>Winch systems</li> <li>Tether/cable handling systems</li> <li>Industrial generator sets</li> <li>Power switch gear</li> <li>HVAC</li> <li>Cranes, aerial lift, forklift</li> <li>Industrial generator sets</li> </ul> </li> </ul> <h4>Physical requirements</h4> <ul> <li>Requires the ability to regularly lift up to 50 lbs.</li> <li>Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift.</li> <li>Requires the flexibility to bend/stoop, squat repetitively during shift.</li> <li>Requires the ability to regularly kneel repetitively for shift.</li> <li>Requires the ability to move in a 90-degree fashion on a repetitive basis for shift.</li> <li>Requires the ability to stretch/reach on a repetitive basis for shift.</li> <li>Requires the ability to walk extensively throughout the plant during shift.</li> <li>Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.</li> </ul> <h4>Medical requirements</h4> <ul> <li>Successfully complete and pass the medical and dental examinations as required by the employer and customer for deployment to Iraq.</li> <li>Must maintain physical and dental requirements for the duration of the deployment.</li> </ul> <h4>Working and living conditions</h4> <p>This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months.</p> <p>Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to CENTCOM, EUCOM, and AFRICOM for extended periods.</p> <p>Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A QC Lead is a hands-on quality control professional who personally executes and oversees both manual and automation testing activities to ensure that delivered products and services meet established quality standards.<br> The QC Lead writes and runs test cases, builds and maintains automation frameworks, owns the delivery of all testing artifacts, and is directly accountable for the UAT success of each project.<br> This is a full-time position reporting to the Quality Manager.<br> Ideal candidates are strong technical practitioners who lead by example, enjoy solving problems first-hand, and thrive in fast-paced, collaborative environments Daily and Monthly Responsibilities • Hands-on experience to design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, and end-to-end testing.<br> • Perform hands-on exploratory, smoke, and sanity testing to validate builds before release.<br> • Architect, develop, and maintain automated test frameworks and scripts, and personally run automated test suites as part of daily testing cycles.<br> • Write and review automation code, continuously enhancing test coverage and integrating automated tests into CI/CD pipelines.<br> • Develop, maintain, and enhance the test automation infrastructure to improve efficiency and reliability.<br> • Prepare, maintain, and deliver all testing artifacts for each delivered project, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.<br> • Own and drive User Acceptance Testing (UAT) end-to-end — plan UAT cycles, prepare UAT test cases and environments, coordinate with stakeholders, execute UAT scenarios, and be directly responsible for the UAT success of the project.<br> • Execute and report on planned tests, log and manage defects with clear reproduction steps, and regress software fixes for new and existing products.<br> • Identify root causes of quality problems through hands-on investigation and coordinate corrective actions with development teams.<br> • Assist development teams with replicating, debugging, and resolving defects by personally reproducing issues in test environments.<br> • Perform hands-on business requirements review and verification to ensure testability, completeness, and adequate test coverage.<br> • Participate actively in all phases of the software development lifecycle, from requirements analysis through test planning, execution, and sign-off.<br> • Lead the QC team by example — set quality benchmarks, assign tasks, and guide the team while remaining actively involved in day-to-day testing work.<br> • Mentor and train junior, mid-level, and senior QC engineers on manual testing techniques, automation tools, policies, and procedures.<br> • Work collaboratively with development and business groups to complete testing and ensure seamless product delivery.<br> • Develop and implement quality standards, audit functionality, establish testing templates, monitor outcomes against success measures, and provide detailed status reports.<br> • Identify areas for quality and process improvement and implement plans to support positive outcomes for the business and customers.<br> • Coordinate with internal and external stakeholders regarding quality status, test outcomes, and project readiness.<br> • Assist with performance evaluations as needed.<br> • Perform other duties as assigned.<br> • Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.<br> • 8+ years of hands-on experience in software quality control/testing, with at least 3–4 years in a lead or supervisory role.<br> • 5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).<br> • 2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).<br> • Professional certification such as ISTQB-CTFL or ISTQB-CTAL.<br> • Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).<br> • Proficiency in test automation tools and frameworks (e.<br>g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.<br> • Proficiency in at least one programming or scripting language (e.<br>g., Java, Python, JavaScript).<br> • Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).<br> • Track record of owning UAT cycles and driving them to successful completion.<br> • Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.<br> • In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.<br> • Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.<br> • Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.<br> • Excellent command of written and spoken English.<br></span> </div>