Automotive Engineer Jobs in Jordan

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><br></p><p>The Service Operations Manager is responsible for leading and managing the operational support and service delivery of mission-critical airport and aviation technology solutions. The role ensures high availability, reliability, performance, and continuous improvement of operational services while leading multidisciplinary teams across application support, cloud operations, infrastructure, and service management functions.</p><h2>WHAT YOU WILL DO:</h2><h3>Service Operations Leadership</h3><ul><li>Lead and develop a high-performing Service Operations team.</li><li>Provide leadership, coaching, mentoring, and performance management to operational and technical teams.</li><li>Define operational strategies and support models that ensure service stability, scalability, and resilience.</li><li>Foster a culture of accountability, collaboration, customer focus, and continuous improvement.</li></ul><h3>Service Delivery &amp; Operations</h3><ul><li>Ensure delivery of operational services in accordance with agreed SLAs, OLAs, and customer expectations.</li><li>Manage end-to-end Incident, Problem, Change, and Major Incident processes.</li><li>Lead root cause investigations and drive corrective and preventive actions.</li><li>Oversee service transitions and operational readiness activities for new products, services, and customer deployments.</li><li>Monitor operational health, service performance, availability, and capacity metrics.</li></ul><h3>Cloud &amp; Technical Operations</h3><ul><li>Manage operational support for cloud-based solutions with a strong focus on Microsoft Azure.</li><li>Ensure effective administration and support of:<ul><li>Azure Infrastructure</li><li>Cloud networking</li><li>Application platforms</li><li>Databases</li><li>APIs and integrations</li><li>Monitoring and observability solutions</li></ul></li><li>Drive automation and operational efficiency through scripting and tooling.</li><li>Support modernization initiatives and cloud transformation projects.</li></ul><h3>Application &amp; Platform Support</h3><ul><li>Lead Application Support teams responsible for critical customer-facing systems.</li><li>Ensure timely resolution of production incidents and service requests.</li><li>Collaborate with Development, Engineering, Architecture, and Product teams.</li><li>Manage application deployments, upgrades, and release activities.</li></ul><h3>Operational Excellence &amp; Reliability</h3><ul><li>Implement Site Reliability Engineering (SRE) principles and best practices.</li><li>Drive observability improvements through monitoring, logging, and alerting frameworks.</li><li>Establish service health dashboards, KPIs, SLOs, and SLIs.</li><li>Reduce operational debt through automation, process optimization, and continuous improvement initiatives.</li></ul><h3>Stakeholder &amp; Customer Management</h3><ul><li>Build strong relationships with customers, internal stakeholders, engineering teams, and operational partners.</li><li>Lead operational reviews and customer service discussions.</li><li>Communicate operational risks, service performance, and improvement plans to leadership and customers.</li><li>Act as an escalation point during critical incidents and customer-impacting events.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>WHO YOU ARE:</h2><ul><li>Bachelor's Degree in Computer Science, Engineering, Information Technology, Telecommunications, or equivalent.</li><li>10+ years of experience in IT Operations, Service Management, Application Support, or Technical Operations environments.</li><li>8+ years supporting enterprise or mission-critical systems.</li><li>2-4 years of people management experience leading technical teams.</li><li>Experience managing multidisciplinary teams across:<ul><li>Application Support</li><li>Cloud Operations</li><li>Infrastructure Support</li><li>Service Management</li></ul></li><li>Strong experience managing operational support in 24x7 environments.</li><li>Experience driving operational transformation and continuous improvement initiatives.</li></ul><h3>Technical Skills</h3><ul><li>Microsoft Azure Cloud administration and operations.</li><li>Application Support and Production Support environments.</li><li>Database technologies and administration concepts (SQL/Oracle/PostgreSQL).</li><li>APIs, integrations, and enterprise application architectures.</li><li>Working knowledge of Java and/or C#.</li><li>Monitoring and observability tools such as Application Insights, Dynatrace, Grafana, or Prometheus.</li><li>Understanding of SRE principles, automation, reliability engineering, and operational metrics (SLIs/SLOs).</li></ul><h3>NICE-TO-HAVE:</h3><ul><li>Experience within Aviation, Airports, Air Transport Industry (ATI), or mission-critical operational environments.</li><li>Experience supporting operational airport systems.</li><li>Experience working with geographically distributed teams.</li><li>ITIL processes: Incident, Problem, Change, Request, and Knowledge Management</li></ul>

<p><b>Responsibilities</b></p><p><br></p><p>Lead the design of end-to-end AI infrastructure architectures, including GPU data centers, high-performance computing (HPC) clusters, and AI compute environments.</p><p>Design high-performance networking solutions, GPU interconnects, and scalable infrastructure supporting demanding AI workloads.</p><p>Assess data center capacity, power, cooling, cabling, and physical infrastructure requirements to ensure scalability, performance, and reliability.</p><p>Design cloud, private-cloud, on-premises, and hybrid infrastructure architectures for enterprise AI workloads.</p><p>Define infrastructure requirements for large language models (LLMs), model serving, Retrieval-Augmented Generation (RAG), AI agents, and data-intensive applications.</p><p>Establish containerized deployment architectures using Docker, Kubernetes, and other relevant orchestration technologies.</p><p>Oversee DevOps and MLOps architecture, including CI/CD pipelines, infrastructure as code, automated deployments, and production monitoring.</p><p>Define production-readiness standards covering system reliability, scalability, performance optimization, disaster recovery, and incident management.</p><p>Establish infrastructure security standards covering identity and access management, network segmentation, encryption, data protection, and workload isolation.</p><p>Ensure infrastructure architectures comply with enterprise security, data residency, privacy, and regulatory requirements.</p><p>Collaborate with AI, software, data, cloud, and infrastructure engineering teams to translate application requirements into secure, scalable, and production-ready solutions.</p><p>Provide technical architecture leadership, guide engineering teams, and oversee infrastructure implementation across multiple business units and technical environments.</p><p>Lead technical discovery sessions, architecture workshops, and solution feasibility assessments with enterprise, government, data center, and technology customers.</p><p>Develop technical proposals, reference architectures, bills of materials, RFP/RFQ responses, and proof-of-concept designs.</p><p>Support business development activities by translating customer requirements into commercially viable AI infrastructure and platform solutions.</p><p>Build and maintain technical relationships with hardware manufacturers, cloud providers, hyperscalers, and technology partners.</p><p>Evaluate emerging technologies in GPU infrastructure, AI networking, cloud-native platforms, and AI deployment systems to identify new business opportunities.</p><p>Develop reusable architecture frameworks, deployment standards, and technical documentation to support consistent delivery across different client environments.</p><p><b>Qualifications</b></p><p><br></p><p>Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related technical field.</p><p>Significant experience in infrastructure architecture, data center solutions, cloud architecture, or enterprise technology environments.</p><p>Strong understanding of AI/GPU workloads, high-performance computing, compute infrastructure, storage, and high-speed networking.</p><p>Experience designing and overseeing production cloud, private-cloud, on-premises, or hybrid infrastructure environments.</p><p>Working knowledge of Docker, Kubernetes, infrastructure as code, CI/CD, DevOps, and production observability.</p><p>Understanding of production AI infrastructure, including LLM inference, model serving, RAG, AI agents, and MLOps environments.</p><p>Knowledge of enterprise security architecture, identity management, network security, disaster recovery, and data residency requirements.</p><p>Experience translating business and technical requirements into scalable, secure, and commercially viable architecture solutions.</p><p>Strong technical leadership skills, with the ability to guide cross-functional engineering teams and oversee complex infrastructure initiatives.</p><p>Previous experience in customer-facing solution architecture, technical consulting, presales, or enterprise technology engagements.</p><p>Excellent communication, stakeholder management, analytical, and problem-solving skills.</p><p>Ability to balance technical requirements, infrastructure costs, performance, scalability, and business objectives.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related technical field. Significant experience in infrastructure architecture, data center solutions, cloud architecture, or enterprise technology environments. Strong understanding of AI/GPU workloads, high-performance computing, compute infrastructure, storage, and high-speed networking. Experience designing and overseeing production cloud, private-cloud, on-premises, or hybrid infrastructure environments. Working knowledge of Docker, Kubernetes, infrastructure as code, CI/CD, DevOps, and production observability. Understanding of production AI infrastructure, including LLM inference, model serving, RAG, AI agents, and MLOps environments. Knowledge of enterprise security architecture, identity management, network security, disaster recovery, and data residency requirements. Experience translating business and technical requirements into scalable, secure, and commercially viable architecture solutions. Strong technical leadership skills, with the ability to guide cross-functional engineering teams and oversee complex infrastructure initiatives. Previous experience in customer-facing solution architecture, technical consulting, presales, or enterprise technology engagements. Excellent communication, stakeholder management, analytical, and problem-solving skills. Ability to balance technical requirements, infrastructure costs, performance, scalability, and business objectives. Preferred Qualifications Experience designing AI data centers, GPU clusters, or HPC infrastructure. Familiarity with NVIDIA GPU platforms, InfiniBand, high-speed Ethernet, and large-scale AI compute deployments. Experience supporting production LLM inference, AI model serving, or enterprise AI platform deployments. Knowledge of major infrastructure and technology providers, including NVIDIA, AMD, Intel, Dell, HPE, Lenovo, Supermicro, Cisco, Arista, and leading cloud platforms. Experience developing reusable infrastructure architectures and multi-client deployment frameworks. Relevant certifications in cloud architecture, Kubernetes, NVIDIA technologies, data center infrastructure, or enterprise networking. Required Skills CI/CD Cloud Architecture DevOps Infrastructure Azure Cloud Services</p>

<p>JOB SUMMARY Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps increase guest and employee satisfaction through effective communications and training.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</p>

<p><h4>Description</h4> <p>Joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline.</p> <h4>Requirements</h4> <h4>Key Responsibilities</h4> <ul> <li>Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.</li> <li>Produce high-quality BRDs, user stories/PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.</li> <li>Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.</li> <li>Map as-is/to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).</li> <li>Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.</li> <li>Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.</li> <li>Mentor junior Business Analysts and uphold the team’s BA methodology and standards.</li> </ul> <h4>Required Qualifications & Experience</h4> <ul> <li>Bachelor’s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred.</li> <li>6+ years of hands-on Business Analysis experience, with a strong track record in government/public-sector digital services in the UAE/GCC.</li> <li>Proven greenfield requirements experience — not limited to ERP configuration or pre-sales.</li> </ul> <h4>Required Skills</h4> <ul> <li>Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria).</li> <li>Process modelling: BPMN 2.0, swimlanes, as-is/to-be (Visio, Lucidchart, Camunda, or draw.io).</li> <li>Backlog management and Agile delivery with Azure DevOps (or Jira).</li> <li>Excellent stakeholder management, facilitation, and bilingual communication (Arabic & English).</li> <li>Hands-on AI proficiency: prompt engineering and AI-assisted analysis/documentation, with disciplined validation and data-sensitivity judgment.</li> <li>Familiarity with eServices, digital-government standards, and the UAE government context.</li> </ul> <h4>Preferred (nice to have)</h4> <ul> <li>Experience with ECM/document management, omni-channel service delivery, and UAE PASS integration.</li> <li>Wireframing/prototyping (Figma) and basic data/BI awareness (Power BI).</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline.</p> <h4>Requirements</h4> <h4>Key Responsibilities</h4> <ul> <li>Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.</li> <li>Produce high-quality BRDs, user stories/PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.</li> <li>Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.</li> <li>Map as-is/to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).</li> <li>Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.</li> <li>Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.</li> <li>Mentor junior Business Analysts and uphold the team’s BA methodology and standards.</li> </ul> <h4>Required Qualifications & Experience</h4> <ul> <li>Bachelor’s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred.</li> <li>6+ years of hands-on Business Analysis experience, with a strong track record in government/public-sector digital services in the UAE/GCC.</li> <li>Proven greenfield requirements experience — not limited to ERP configuration or pre-sales.</li> </ul> <h4>Required Skills</h4> <ul> <li>Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria).</li> <li>Process modelling: BPMN 2.0, swimlanes, as-is/to-be (Visio, Lucidchart, Camunda, or draw.io).</li> <li>Backlog management and Agile delivery with Azure DevOps (or Jira).</li> <li>Excellent stakeholder management, facilitation, and bilingual communication (Arabic & English).</li> <li>Hands-on AI proficiency: prompt engineering and AI-assisted analysis/documentation, with disciplined validation and data-sensitivity judgment.</li> <li>Familiarity with eServices, digital-government standards, and the UAE government context.</li> </ul> <h4>Preferred (nice to have)</h4> <ul> <li>Experience with ECM/document management, omni-channel service delivery, and UAE PASS integration.</li> <li>Wireframing/prototyping (Figma) and basic data/BI awareness (Power BI).</li> </ul></p><p></p>

<p>Responsibilities Lead the safe and efficient day-to-day operation of the 3D Concrete Printing Facility, ensuring equipment, materials, manpower, and supporting resources remain operationally ready. Plan and oversee production activities including setup, calibration, batching, pumping, printing, curing, testing, cleaning, and shutdown. Coordinate commissioning, preventive maintenance, troubleshooting, repairs, and technical support for the 3D concrete printer and associated mixers, pumps, hoses, nozzles, controls, and supporting equipment. Ensure approved concrete or mortar formulations, printing parameters, QA/QC procedures, HSE requirements, and testing protocols are consistently followed. Supervise multidisciplinary technical personnel, allocate work, monitor performance, and coordinate with Vertico, suppliers, laboratories, consultants, and specialist technical partners. Develop and maintain SOPs, operating instructions, checklists, competency matrices, training records, and structured knowledge-transfer programs for local operators and technicians. Monitor operational performance, downtime, failures, rework, material wastage, and recurring technical issues, supporting root-cause analysis and continuous improvement initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in Mechanical Engineering, Civil Engineering, Mechatronics, Industrial/Manufacturing Engineering, Materials Engineering, Construction Technology, or another relevant technical discipline. Minimum 5 years of relevant professional experience in technical operations, manufacturing, construction, automated production, industrial facilities, or R&amp;D environments. Demonstrated experience supervising multidisciplinary technical personnel and coordinating operational, maintenance, and external technical-support activities. Practical experience with mechanical equipment, automated systems, pumps, mixers, or comparable production machinery, with strong troubleshooting and problem-solving capabilities. Working knowledge of HSE, QA/QC, technical documentation, reporting, material traceability, and operational control requirements. Strong planning, organization, communication, and English-language proficiency, with the ability to coordinate effectively across technical and management stakeholders. Previous experience in 3D concrete printing, additive manufacturing, precast concrete, concrete or mortar batching, facility commissioning, SOP development, or technical-team training is preferred.</p>

<p>We are looking for a curious, analytical, and highly motivated Associate Product Manager (APM) to join our Platform Product team. You will help build products that power supplier connectivity, hotel availability, booking reliability, room mapping, supplier quality, and supply intelligence across the Almosafer ecosystem. You will work closely with Engineering, Product, Supplier Management, Operations, Finance, Customer Experience, and Data teams to identify opportunities, launch new capabilities, improve platform performance, and solve complex operational challenges. This is a high-impact platform role where small improvements can influence millions of hotel searches and thousands of daily bookings. The ideal candidate enjoys solving ambiguous platform problems, loves working with APIs and data, and wants to build systems that operate at scale. You will report to the Senior Product Manager Hotel Supply Platform.</p><p>Responsibilities:</p><ul><li>Supplier Connectivity<ul><li>Support onboarding of new hotel suppliers by collaborating with engineering and supplier teams.</li><li>Understand supplier APIs, booking flows, pricing models, and inventory structures.</li><li>Help improve supplier onboarding efficiency and reduce integration effort.</li></ul></li><li>Platform Improvements<ul><li>Analyze booking failures, supplier issues, API errors, availability gaps, and operational escalations to identify root causes.</li><li>Drive product improvements that improve booking success rate, supplier quality, and platform reliability.</li></ul></li><li>Product Delivery<ul><li>Write Product Requirement Documents (PRDs), user stories, acceptance criteria, and release documentation.</li><li>Work closely with Engineering throughout discovery, development, testing, rollout, and post-launch analysis.</li><li>Participate in sprint planning, backlog grooming, and prioritization.</li></ul></li><li>Analytics &amp; Insights<ul><li>Build dashboards and analyze supplier performance using SQL, Excel, Tableau, or similar analytical tools.</li><li>Monitor KPIs and identify trends across supplier availability, booking failures, pricing competitiveness, and operational performance.</li><li>Validate hypotheses using data and communicate insights clearly.</li></ul></li><li>AI &amp; Automation<ul><li>Leverage AI tools and LLM-based assistants to improve product discovery, automate repetitive workflows, analyze supplier documentation, and accelerate product execution.</li><li>Continuously identify opportunities where AI can improve platform efficiency.</li></ul></li><li>Cross-functional Collaboration<ul><li>Partner with Supplier Management, Commercial, Engineering, Operations, Finance, Customer Support, and Data teams to solve cross-functional problems.</li><li>Coordinate multiple initiatives while proactively identifying risks and dependencies.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3 7 years of experience in Product Management, Business Analysis, Platform Products, Data Analytics, or Software Engineering.</li><li>Strong analytical and structured problem-solving skills</li><li>Comfortable working with APIs, backend systems, and technical products.</li><li>Experience working with SQL and Excel for data analysis.</li><li>Excellent written and verbal communication skills.</li><li>Strong ownership mindset with the ability to work independently.</li><li>Comfortable operating in ambiguity and fast-changing environments.</li><li>Experience in TravelTech, Hospitality, OTA, SaaS, Marketplace, or Platform products.</li><li>Understanding of REST APIs, JSON, and system integrations.</li><li>Experience with Tableau, Mixpanel, Kibana, Looker, or similar BI tools.</li><li>Familiarity with AI tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar productivity tools.</li><li>Exposure to hotel distribution, supplier connectivity, booking systems, or pricing platforms.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Soluvide (soluvide.com) is a UAE-based software company that builds AI-powered automation tools for businesses — including AI chatbots, workflow automations, custom software, and system integrations.</p><p>We are hiring two Sales Executives based in Jordan to identify and develop B2B client relationships for our software and automation solutions across the region.</p><p>What You'll Do</p><p>Identify and approach potential B2B clients across different industries.</p><p> Build and maintain a sales pipeline.</p><p> Present Soluvide's software and automation solutions to decision-makers.</p><p> Understand client requirements and recommend suitable solutions.</p><p> Schedule discovery meetings and product demonstrations.</p><p> Negotiate proposals and close deals.</p><p> Maintain CRM records and follow up with prospects.</p><p> Represent Soluvide professionally in client interactions.</p><p>Qualifications</p><p>Experience in B2B sales, software sales, or technology solutions preferred.</p><p> Background in software development, IT, computer engineering, or related technical fields is an advantage.</p><p> Strong communication and negotiation skills.</p><p> Understanding of business needs and digital transformation.</p><p> Ability to work independently.</p><p> Fluent Arabic; English proficiency is an advantage.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>B2B sales and client relationship management</p><p> Strong negotiation and closing skills</p><p> CRM software proficiency</p><p> Understanding of SaaS, software, or AI/tech products (or background in software development, IT, or computer engineering)</p><p> Excellent verbal and written Arabic; English is a strong plus</p><p> Self-motivated with the ability to work independently and manage a full sales pipeline</p></div>

<p>We're looking for a Sales Operations Analyst to support the Sales team by managing CRM data, sales reporting, forecasting, proposal coordination, and commercial operations. This role ensures efficient sales processes, delivers actionable insights, and streamlines internal workflows, allowing Sales Executives and Business Development Managers to focus on building customer relationships and closing new business. The ideal candidate is analytical, detail-oriented, and passionate about driving operational efficiency through data and process improvement.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage CRM accuracy and sales pipeline.</li><li>Track sales KPIs and prepare weekly/monthly reports.</li><li>Support sales forecasting and dashboard reporting.</li><li>Coordinate proposals with Engineering, Product, Finance, and Legal.</li><li>Manage quotations, commercial documentation, and internal approval workflows.</li><li>Analyze sales performance and identify process improvement opportunities.</li><li>Standardize sales processes, improve CRM adoption, and develop SOPs.</li><li>Managing and tracking Change requests (CRs).</li><li>Preparing and following up on quotations.</li><li>Coordinating internal follow-ups with the relevant departments.</li><li>Maintaining and updating CRM records and opportunity status.</li><li>Coordinating billing-related activities with Finance and ensuring timely follow-up.</li><li>Tracking proposals, commercial documents, approvals, and pending actions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Industrial Engineering (preferred), or Business Analytics, MIS, or Operations Management.</li><li>1-2 years of experience in Sales Operations, Business Operations, PMO, or Process Improvement.</li><li>Strong analytical skills with experience using CRM platforms, Advanced Excel, and AI Tools.</li><li>Exposure to the fintech, financial services, SaaS, or technology industry is an advantage.</li></ul>

<p><h4>Job description</h4> <p>Kinetic has partnered with a leading pharmaceutical manufacturing company who are actively recruiting a plant general manager for their team in Jordan.</p> <p>This is a senior leadership role responsible for overseeing all plant operations, ensuring operational excellence, regulatory compliance, and the successful delivery of business objectives across manufacturing, quality, engineering, supply chain, and EHS.</p> <p>Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.</p> <h4>Main responsibilities</h4> <ul> <li>Provide strategic and operational leadership for the entire manufacturing site.</li> <li>Lead all manufacturing operations, ensuring productivity, quality, safety, and cost-efficiency targets are achieved.</li> <li>Drive continuous improvement initiatives to enhance operational performance and manufacturing excellence.</li> <li>Ensure full compliance with cGMP, regulatory requirements, and international quality standards.</li> <li>Lead cross-functional teams including manufacturing, quality, engineering, supply chain, warehouse, maintenance, validation, and EHS.</li> <li>Develop and execute annual operating plans, budgets, and capital investment projects.</li> <li>Build and develop high-performing leadership teams while fostering a culture of accountability and continuous improvement.</li> <li>Support regulatory inspections and customer audits from local and international health authorities.</li> <li>Collaborate closely with executive leadership to support business growth, capacity expansion, and strategic initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in pharmacy, engineering, chemistry, industrial pharmacy, or a related scientific discipline. A master’s degree or MBA is an advantage.</li> <li>Minimum 15+ years of pharmaceutical manufacturing experience, including at least 5 years in a plant head, site head, factory manager, manufacturing director, or general manager position.</li> <li>Experience with sterile and non-sterile pharmaceutical manufacturing is essential.</li> <li>Strong understanding of cGMP, quality systems, validation, regulatory compliance, and international inspections.</li> <li>Demonstrated leadership of large, multi-functional manufacturing teams.</li> <li>Experience driving operational excellence, lean manufacturing, six sigma, or continuous improvement initiatives is highly desirable.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>About BlackStone eIT:</strong><br> BlackStone eIT is a leading technology solutions provider dedicated to driving innovation and excellence in software delivery. We are committed to fostering growth and enabling our teams to deliver cutting-edge products that transform industries.</p> <p><strong>Position summary:</strong><br> We are seeking a highly experienced Senior Technical Program Manager to lead and coordinate complex technical projects across our organization. The successful candidate will manage cross-functional teams, ensure timely delivery of software products, and act as a key liaison between engineering, product management, and stakeholders.<br> This role demands strong leadership, exceptional communication skills, and the ability to navigate technical challenges while maintaining focus on business objectives.</p> <h4>Requirements</h4> <ul> <li>Proven professional background in managing technical programs from inception to delivery in a senior role</li> <li>6+ years of experience as a Technical Program Manager</li> <li>Strong technical background with the ability to understand and discuss technical concepts effectively</li> <li>Expertise in Agile methodologies and delivery frameworks such as Scrum and Kanban</li> <li>Excellent stakeholder management and communication skills</li> <li>Ability to identify risks and implement mitigation strategies proactively</li> <li>Experience with project management tools like Azure DevOps and Jira</li> <li>Capability to lead cross-functional teams and manage dependencies across multiple projects</li> <li>Comfortable working in fast-paced and dynamic environments</li> <li>Demonstrated problem-solving skills and decision-making in ambiguous situations</li> <li>Bachelor's degree in Computer Science, Engineering, or related field preferred; relevant certifications are a plus</li> </ul> <h4>Benefits</h4> <ul> <li>Paid time off</li> <li>Performance bonus</li> <li>Training & development</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>About BlackStone eIT:</strong><br> BlackStone eIT is a leading technology solutions provider dedicated to driving innovation and excellence in software delivery. We are committed to fostering growth and enabling our teams to deliver cutting-edge products that transform industries.</p> <p><strong>Position summary:</strong><br> We are seeking a highly experienced Senior Technical Program Manager to lead and coordinate complex technical projects across our organization. The successful candidate will manage cross-functional teams, ensure timely delivery of software products, and act as a key liaison between engineering, product management, and stakeholders.<br> This role demands strong leadership, exceptional communication skills, and the ability to navigate technical challenges while maintaining focus on business objectives.</p> <h4>Requirements</h4> <ul> <li>Proven professional background in managing technical programs from inception to delivery in a senior role</li> <li>6+ years of experience as a Technical Program Manager</li> <li>Strong technical background with the ability to understand and discuss technical concepts effectively</li> <li>Expertise in Agile methodologies and delivery frameworks such as Scrum and Kanban</li> <li>Excellent stakeholder management and communication skills</li> <li>Ability to identify risks and implement mitigation strategies proactively</li> <li>Experience with project management tools like Azure DevOps and Jira</li> <li>Capability to lead cross-functional teams and manage dependencies across multiple projects</li> <li>Comfortable working in fast-paced and dynamic environments</li> <li>Demonstrated problem-solving skills and decision-making in ambiguous situations</li> <li>Bachelor's degree in Computer Science, Engineering, or related field preferred; relevant certifications are a plus</li> </ul> <h4>Benefits</h4> <ul> <li>Paid time off</li> <li>Performance bonus</li> <li>Training & development</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Al-Kasih Group for Food Industries announces its desire to attract a distinguished technical professional to be part of its engineering and maintenance team, for the position of "Mechanical Technician". We are looking for an individual who possesses passion and practical experience while adhering to the highest standards of occupational safety to ensure the continuous operation of machinery and equipment with high efficiency, and to reduce production downtime.</p><p><br></p><p><b>General Objective of the Position:</b></p><p> To ensure the continuous operation of machinery and equipment with high operational efficiency, and to reduce unexpected downtime through the implementation of preventive and corrective maintenance programs in the food industries sector.</p><p><br></p><p><b>Responsibilities and Job Tasks:</b></p><p> • Preventive Maintenance: Implementing scheduled routine inspections for machinery, diagnosing moving parts, and changing oils and filters regularly for production lines.</p><p> • Corrective Maintenance: Diagnosing unexpected mechanical failures, dismantling defective equipment, and repairing or replacing defective parts efficiently and in the least possible time.</p><p> • Reading Schematics: Understanding and analyzing technical catalogs, engineering drawings, and mechanical schematics to determine parts and maintenance pathways accurately.</p><p> • Hydraulic and Pneumatic Systems: Maintenance and repair of pumps, valves, cylinders, and air or oil systems in production lines.</p><p> • Spare Parts Management: Identifying requirements accurately for spare parts and technical tools, and notifying the supervisor to secure them from warehouses.</p><p> • Technical Documentation: Writing daily maintenance reports, recording recurring failures, and documenting working hours performed accurately.</p><p> • Occupational Safety: Strict adherence to health and safety standards (OSHA), and wearing personal protective equipment (PPE) during work.</p><ul><li>Thorough knowledge of types of pumps and their components and handling.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p> • <b>Educational Qualification:</b> Diploma in Engineering or a technical institute certificate in (Mechanical Engineering, Equipment Maintenance, or equivalent).</p><p> <b> • Work Experience:</b> Minimum of 5 years of practical experience in an industrial facility or factories (experience in the food industry is preferred).</p><p><b> • Technical Skills:</b> Comprehensive knowledge of using precision measuring tools, hand tools, and specialized electrical maintenance tools.</p><p><b> • Personal Attributes:</b> Strong analytical skills and troubleshooting abilities under pressure, physical fitness, and the ability to work in industrial environments, along with good communication skills for collaboration with the electrical maintenance team.</p></div>

<p><h4>Description</h4> <p>We're hiring an implementation specialist to lead customer onboarding and ensure successful deployments of OpenCX. You'll be the customer's primary partner from kickoff through go-live — guiding setup, configuring the platform to their needs, integrating with their existing tools, and training their teams.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the customer engineering and product teams to turn real customer feedback into smoother onboarding. You'll also play a key role in helping customers get the most out of our AI capabilities, including agent configuration and prompt iteration.</p> <p>The complexity of implementations you handle will scale with your experience and ability to manage technical projects.</p> <p>This is a customer-facing implementation role with strong technical depth — focused on delivery and customer success, not pure support and not pure engineering.</p> <h4>What you'll do</h4> <ul> <li>Lead customer onboarding end-to-end: kickoff calls, setup, configuration, integrations, and go-live.</li> <li>Configure OpenCX to match each customer's workflow, including connecting tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Train customer teams on the platform and ensure successful adoption.</li> <li>Debug and troubleshoot complex implementation issues, including third-party integrations.</li> <li>Collaborate closely with customer engineering and product teams: share customer feedback and help prioritize improvements.</li> <li>Build strong expertise in the platform (including AI agents and prompt iteration) so you can effectively advise customers on their setup.</li> <li>Document recurring implementation patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Previous experience leading customer implementations, onboardings, or technical projects in a SaaS environment.</li> <li>Strong technical aptitude — comfortable working with APIs, integrations, and configuration tools (e.g. Zendesk, Intercom, HubSpot).</li> <li>Hands-on experience with AI agents and prompt engineering, or strong willingness to learn (this is important, as OpenCX is an AI-native platform).</li> <li>Excellent project management skills — keeping multiple customer implementations on track and on time.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an implementation specialist to lead customer onboarding and ensure successful deployments of OpenCX. You'll be the customer's primary partner from kickoff through go-live — guiding setup, configuring the platform to their needs, integrating with their existing tools, and training their teams.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the customer engineering and product teams to turn real customer feedback into smoother onboarding. You'll also play a key role in helping customers get the most out of our AI capabilities, including agent configuration and prompt iteration.</p> <p>The complexity of implementations you handle will scale with your experience and ability to manage technical projects.</p> <p>This is a customer-facing implementation role with strong technical depth — focused on delivery and customer success, not pure support and not pure engineering.</p> <h4>What you'll do</h4> <ul> <li>Lead customer onboarding end-to-end: kickoff calls, setup, configuration, integrations, and go-live.</li> <li>Configure OpenCX to match each customer's workflow, including connecting tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Train customer teams on the platform and ensure successful adoption.</li> <li>Debug and troubleshoot complex implementation issues, including third-party integrations.</li> <li>Collaborate closely with customer engineering and product teams: share customer feedback and help prioritize improvements.</li> <li>Build strong expertise in the platform (including AI agents and prompt iteration) so you can effectively advise customers on their setup.</li> <li>Document recurring implementation patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Previous experience leading customer implementations, onboardings, or technical projects in a SaaS environment.</li> <li>Strong technical aptitude — comfortable working with APIs, integrations, and configuration tools (e.g. Zendesk, Intercom, HubSpot).</li> <li>Hands-on experience with AI agents and prompt engineering, or strong willingness to learn (this is important, as OpenCX is an AI-native platform).</li> <li>Excellent project management skills — keeping multiple customer implementations on track and on time.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>BlackStone eIT is looking for an experienced and motivated Technical .<br>NET Team Lead to join our dynamic team.<br> In this leadership role, you will guide a team of developers in creating high-quality software applications with a focus on .<br>NET technologies.<br> You will be responsible for ensuring best practices in development and architecture while also fostering a collaborative and innovative work environment.<br> If you're passionate about technology and enjoy mentoring others, this is the perfect opportunity for you!<br> Bachelor's degree in Computer Science, Software Engineering, or a related field.<br> Minimum of 10 years of hands-on software development experience with a strong focus on .<br>NET technologies.<br> At least 3 years of experience in a leadership or team lead role.<br> Strong proficiency in .<br>NET Core, ASP.<br>NET, C#, and Angular frameworks.<br> Understanding of cloud platforms such as Microsoft Azure and experience with cloud development practices.<br> Proficient in designing and implementing scalable web applications, APIs, and microservices.<br> Experience with SQL Server and other database technologies.<br> Familiarity with Agile/Scrum methodologies and software development lifecycle (SDLC).<br> Excellent communication skills and the ability to collaborate effectively with cross-functional teams.<br> Strong problem-solving skills and a proactive approach to challenges.<br> Strong knowledge of Domain-Driven Design (DDD) and its practical application in software architecture and development.<br></span> </div>