Automotive Engineer Jobs in Jordan

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><b>Our Opportunity</b></span><br><br><span><b>​</b></span> <br><br>The ideal candidate will work closely with clients and cross-functional internal teams to identify, analyse, and solve complex business problems. The Senior Business Analyst will be responsible for understanding business needs, translating them into clear technical and functional requirements, and supporting the delivery of effective digital solutions aligned with project objectives.<br><br><span><b>You Will</b></span><br><br></span><ul><li><span>Work closely with clients and stakeholders to identify, analyse, and document business requirements.<br></span></li><li><span>Translate business needs into clear functional specifications and user stories.<br></span></li><li><span>Analyse and document existing business processes to identify areas for optimization.<br></span></li><li><span>Create comprehensive documentation, including business requirements documents (BRDs), functional specifications, process flows, and data flow diagrams.<br></span></li><li><span>Define acceptance criteria and support QA and UAT cycles by validating outputs against business requirements.<br></span></li><li><span>Collaborate with cross-functional teams, including software developers, to ensure alignment between business and technical requirements.<br></span></li><li><span>Support solution design and ensure that implemented systems meet business needs.<br></span></li><li><span>Assist in testing activities, quality checks, and guide users through system changes.<br></span></li><li><span>Analyse and interpret data to generate insights and support decision-making.<br></span></li><li><span>Conduct research and stay up to date with industry trends and best practices.<br></span></li><li><span>Present findings, reports, and recommendations to clients and internal teams.<br></span></li><li><span>Provide post-implementation support and contribute to continuous improvement initiatives.<br></span></li></ul><br><span>Requirements<span><b>To Be Successful in The Role You Need</b></span> <br><br><span></span></span><ul><li>Bachelor’s degree in Business Administration, Computer Science, or a related field<br></li><li>Minimum <b>5+ years of experience</b> in business analysis or a related role<br></li><li>Strong analytical and problem-solving skills<br></li><li>Experience in requirements engineering and documentation standards<br></li><li>Familiarity with Agile software development methodologies<br></li><li>Experience with data analysis and visualization tools is a plus<br></li><li>Excellent communication skills (both verbal and written)<br></li><li>Fluency in <b>Arabic and English</b> with strong writing skills<br></li><li>Good understanding of the <b>Jordanian and MENA context</b><br></li><li>Ability to work independently and within a team in a fast-paced environment<br></li></ul><p><b>Preferred Qualifications:</b><br></p><br><ul><li>PMI-PBA, CBAP, or equivalent certification<br></li><li>Knowledge of <b>ARIS</b> is considered a plus<br></li></ul>Siren is an equal opportunity employer. At Siren we value ethics, dedication, sustainability,<br><br>safeguarding, respect, and inclusion.<br><br>Are you interested in working with our dedicated team on impactful projects? We welcome applications<br><br>from all qualified candidates, regardless of background. Do apply!<br><br><br> </div>

<b>About the Role<br></b>We are looking for a highly motivated and passionate candidate to be as a Call center representatives act on behalf of zain , providing information about products and services, taking orders, responding to handling customer complaints, processing returns, and performing countless other activities, depending on the company, and channeling the feedback and recommendation to management and related divisions and department , Through various communication channels, such as phone calls, texts, social media...etc and in a professional convivial manner, adhering to set policies, procedures and delivering the required quality of service, while maintaining Key Performance Indicators (KPIs) for customer satisfaction.<br><b><br>Main Responsibilities, will include but will not be limited to:<br></b><br>Handling a large volume and various types of customer correspondences in a timely manner through inbound calls, outbound calls, text Messages, social media and/ or other ways of interactions in a professional and convivial manner while adhering to quality standard and service levels to maintain customer satisfaction.<br><br>Providing technical assistance to customers subscribed to Enterprise, Broadband, ETTH, FTTH and Hosting service<br><br>Promoting and maintaining vigorous and positive corporate image and identity during interactions with customers.<br><br>Facilitating the interaction of Zain with its customers by answering customers enquires and resolving their problems through comprehensible guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.<br><br>Representing a sound understanding and consciousness of customers' enquiries, conflicts, perceptions, concerns and suggestions through deriving efficient reciprocal correspondences and sympathizing with customers without compromising on Zain's policies, standards and procedures.<br><br>Contacting and transferring correspondences to concerned parties in order to resolve and follow up on customer enquiries and conflicts by following related policies and procedures.<br><br>Handle all customers technical issues in regards home and enterprise solutions.<br><br>Perceiving spotted trends in customer enquiries, feedback, and complaints as well as identifying system flaws, and alerting responsible parties regarding such occurrences.<br><b><br>What We Need From You<br></b>To be shortlisted for this position, you will need to comply with all of the below requirements:<br><br>Holds a bachelor s degree in Telecommunication Engineering, Information Technology or any related field<br><br>Preferred: 2 years of relevant experience.<br><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem.<br> RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains.<br> In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.<br> Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group.<br> With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market.<br> Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.<br> Job Overview We are seeking a motivated Junior .<br>NET Developer to join our team on a 6-month remote contract.<br> This role is ideal for someone with a solid understanding of .<br>NET fundamentals and C# who is eager to gain hands-on experience working on real-world applications in a collaborative development environment.<br> Role Responsibilities Develop, maintain, and troubleshoot applications using C# and the .<br>NET platform.<br> Write clean, maintainable, and well-documented code.<br> Collaborate with senior developers, QA engineers, and other team members to deliver high-quality software.<br> Participate in code reviews and implement feedback.<br> Debug and resolve software defects and performance issues.<br> Follow established coding standards and development best practices.<br> Basic to intermediate experience with C# and the .<br>NET framework/platform.<br> Strong understanding of .<br>NET fundamentals , including object-oriented programming (OOP), classes, inheritance, interfaces, exception handling, and collections.<br> Understanding of software development principles and coding best practices.<br> Familiarity with Visual Studio and Git/version control.<br> Good problem-solving and analytical skills.<br> Strong communication skills and the ability to work effectively in a remote team environment.<br> Nice to Have Exposure to ASP.<br>NET Core or Web API.<br> Basic knowledge of SQL Server and database fundamentals.<br> Familiarity with REST APIs.<br> Experience with Agile/Scrum development practices.<br></span> </div>

<p><h4>Job purpose</h4> <p>To support daily accounting operations by recording recoveries, processing journal entries, and performing reconciliations to ensure accurate and up-to-date financial records across departments.</p> <h4>Key accountability areas</h4> <p><strong>Recovery support:</strong></p> <ul> <li>Help process and record recoveries for:</li> <ul> <li>Recruitment expenses</li> <li>IT-related costs</li> <li>Request for Proposals (RFCs)</li> <li>Accrued bonuses</li> <li>Central treasury recoveries</li> <li>Restaurant-related expenses</li> <li>10% recovery allocations</li> <li>EAMAR depreciation charges</li> </ul> </ul> <p><strong>Business operations tasks:</strong></p> <ul> <li>Support daily accounting and operations by preparing and entering records for:</li> <ul> <li>Dependent fees (active & inactive)</li> <li>Iqama fees (active & inactive)</li> </ul> <li>Posting journal entries and helping with:</li> <ul> <li>GL entries from divisions</li> <li>Internal division entries</li> <li>Exit re-entry settlements</li> <li>Iqama & dependent settlements</li> <li>Sponsorship settlements</li> <li>Profession change/engineering association fees</li> </ul> <li>Helping with visa-related entries and reconciling:</li> <ul> <li>Visa reconciliations</li> <li>Travel invoice entries</li> </ul> <li>Assisting in daily and monthly reconciliations:</li> <ul> <li>Daily transaction checks</li> <li>Daily and monthly bank reconciliations</li> <li>Bank deposit confirmations (Ceramic – HO)</li> <li>Coordination with other divisions for account matching</li> </ul> </ul> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong></p> <p>Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong></p> <p>Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong></p> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong></p> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong></p> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong></p> <p>Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong></p> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in accounting and finance or any relevant field</p> <h4>Work experience</h4> <p>2 to 4 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Asset accounting (AA)</li> <li>Asset life-cycle management (ALM)</li> <li>Cost center accounting (CCA)</li> <li>Equipment leasing</li> <li>Fixed assets (FA)</li> <li>General ledger (GL)</li> <li>Profit recovery</li> <li>Reconciliation</li> </ul></p><p></p>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<p>Assist in developing marketing campaigns to promote ITG product and service includes planning, advertising, public relations, organizing events, product development, distribution, sponsorship and research including drafting press releases, updating clients and ITG promotional events.</p><p>Prepares marketing reports by collecting, analyzing, and summarizing sales data.</p><p>Keeps promotional materials ready by coordinating requirements with inventory placing orders and verifying receipt.</p><p>Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.</p><p>Researches competitive products in addition to competitions and partners by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.</p><p>Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.</p><p>Monitors budgets by comparing and analyzing actual results with plans and forecasts.</p><p>Updates job knowledge by participating in educational opportunities; reading trade publications.</p><p>Plans all events, exhibitions and Roadshows by maintaining a good positioning of ITG brand.</p><p>Contributes to the development and assessment of consumer and advertising testing programs.</p><p>Observes and analyzes new trends and competitive activities to seek out innovative ways to build the brands.</p><p>Answer enquiries from individuals, journalists and other organizations.</p><p>Develop and maintain good working relations with the media, including local and national newspapers, magazines, radio and television.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong understanding of new technologies and how they can be applied to marketing.</li><li>Ability to effectively represent the firm in client and other professional interactions.</li><li>Entrepreneurial, self-starter with hands-on approach.</li><li>Strong understanding of new technologies and how they can be applied to marketing.</li><li>Experience with new media and internet advertising.</li><li>Hands-on, innovative; results oriented leader; strong decision maker with ability to prioritize complex objectives and meet aggressive timelines.</li><li>Strong interpersonal skills including the ability to work with a cross-functional team.</li><li>Excellent Word (creation of templates and macros), Excel, PowerPoint (customized), and email (Outlook) skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Bachelors degree in Computer Engineering, Marketing, or any related field.</li><li>4-6 years experience in Marketing related field. Experience within IT companies is a plus.</li></ul>

<p>Own the rolling demand forecast across all brands, SKUs, markets, and key customers. Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them. Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill. Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses. Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints. Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life. Set stock cover targets by SKU and market, balancing service levels against working capital. Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation. Lead the monthly S&amp;OP process, aligning commercial, finance, and supply chain around a single set of numbers. Manage, coach, and develop the Demand Planner. Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics. Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses.</p><p><strong>Desired Candidate Profile</strong></p><p>7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing. Proven experience planning across multiple markets and/or through third-party distributors. A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill. Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times. Experience with shelf-life-sensitive categories strongly preferred. Prior experience managing or mentoring junior planners. Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills. Bachelor s degree in Supply Chain, Engineering, Business, or a related field. Strong written and spoken English; Arabic is an advantage given the regional footprint.</p>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>

<p>We are looking for a talented Operator, Manufacturing , to join us. At Hikma, you'll be supported by a culture of progress and belonging where people are encouraged to develop, well-being is prioritized, and our inclusive approach values contributions from all. We're seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p><strong>Key Responsibilities:</strong></p><p>Ensuring adherence to cGMPs, safety, quality, health, and environmental procedures throughout all manufacturing activities to ensure a healthy and safe work environment.</p><p>Cleaning of manufacturing Equipment &amp; utensils according to the relevant standard operating procedures and protocols.</p><p>Operation of equipment &amp; machines according to relevant standard operating procedures.</p><p>Proper implementation of steps mentioned in the manufacturing batch and packaging batch records (MPRs).</p><p>Proper documentation for all manufacturing &amp; cleaning activities on related logbooks, batch records, and packaging records on a daily basis.</p><p>Provides input and suggestions for troubleshooting operational problems, process improvements, as well as for procedure writing and revision.</p><p>Preparing daily reports and shift handling communications on a shift basis.</p><p>All other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><p><strong>Experience:</strong></p><p>0 3 years of relevant experience as an operator.</p><p><strong>Education:</strong></p><p>Diploma in chemical engineering, pharmacy, chemistry, or any related field.</p><p><strong>Additional Requirements:</strong></p><p>Ability to perform tasks requiring physical effort.</p><p><strong>Required Skills:</strong></p><p>Ability to use computers to perform a variety of data-entry transactions and to retrieve information (procedures; safety, employment, and other information).</p><p>Preferred to have the ability to perform data entry/maintenance in SAP or equivalent systems.</p><p>Good English language skills (especially in reading and writing) is required.</p><p>Pharmaceutical or other regulatory (GMP) experience is preferred.</p><p>Employee may be required to stand continually throughout the shift.</p><p>Employee may be required to attend on morning or night shift with long shift is required.</p><p>Employee may be required to attend weekend.</p><p>Job involves frequent bending, twisting, pushing, pulling and lifting.</p>

<p><h4>Description</h4> <p>The data cleansing program director leads the government-wide data cleansing program — driving large-scale data quality uplift across multiple government entities. You will own the cleansing strategy, orchestrate a multi-vendor delivery model, oversee enterprise data modelling, and ensure that cleansed datasets are published into the government-wide catalogue and sharing platforms — sustainably, with strong governance, ongoing monitoring, and continuous improvement.</p> <ul> <li><strong>Define and lead the government-wide data cleansing strategy</strong> aligned with data quality standards, policies, and government priorities.</li> <li><strong>Establish a structured framework</strong> to prioritize critical datasets and drive phased execution across entities.</li> <li><strong>Standardize, automate, and scale the end-to-end data cleansing lifecycle</strong> — leveraging advanced tools and AI-driven solutions; govern reusable accelerators.</li> <li><strong>Establish and oversee a multi-vendor delivery model</strong> — coordinated execution, performance management, and scalability across entities.</li> <li><strong>Oversee large-scale data quality improvement initiatives</strong> aligned to defined quality dimensions, rules, and thresholds.</li> <li><strong>Oversee development of entities' enterprise data models</strong> — aligned with government-wide data standards, central information models, and interoperability requirements.</li> <li><strong>Ensure creation, standardization, and publication of cleansed datasets</strong> into the government-wide data catalogue and sharing platforms — enabling accessibility and reuse.</li> <li><strong>Oversee development of data quality dashboards</strong> to track KPIs and cleansing progress.</li> <li><strong>Establish and lead program governance bodies</strong> — driving timely, quality delivery, issue resolution, and stakeholder alignment.</li> <li><strong>Establish and govern sustainable data quality and cleansing frameworks</strong> for long-term maintenance and continuous improvement.</li> <li><strong>Provide regular reporting to senior leadership</strong> on program progress, risks, and impact on data maturity and value realization.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's or master's in data management, IT, engineering, or related field.</li> <li>20+ years in data management, data quality, or large-scale transformation programs (preferably with exposure in Europe or North America).</li> <li>Proven track record leading enterprise-wide or national data cleansing / data quality initiatives, including multi-vendor delivery models.</li> <li>Strong expertise in data quality frameworks, profiling, and remediation techniques.</li> <li>Familiarity with modern data platforms — Informatica, Azure, Databricks, Snowflake, or similar.</li> <li>Demonstrated experience managing large vendor ecosystems and complex multi-stakeholder programs.</li> <li>Strong leadership and stakeholder management skills at senior government or enterprise level.</li> <li>Excellent English communication; Arabic a plus.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The data cleansing program director leads the government-wide data cleansing program — driving large-scale data quality uplift across multiple government entities. You will own the cleansing strategy, orchestrate a multi-vendor delivery model, oversee enterprise data modelling, and ensure that cleansed datasets are published into the government-wide catalogue and sharing platforms — sustainably, with strong governance, ongoing monitoring, and continuous improvement.</p> <ul> <li><strong>Define and lead the government-wide data cleansing strategy</strong> aligned with data quality standards, policies, and government priorities.</li> <li><strong>Establish a structured framework</strong> to prioritize critical datasets and drive phased execution across entities.</li> <li><strong>Standardize, automate, and scale the end-to-end data cleansing lifecycle</strong> — leveraging advanced tools and AI-driven solutions; govern reusable accelerators.</li> <li><strong>Establish and oversee a multi-vendor delivery model</strong> — coordinated execution, performance management, and scalability across entities.</li> <li><strong>Oversee large-scale data quality improvement initiatives</strong> aligned to defined quality dimensions, rules, and thresholds.</li> <li><strong>Oversee development of entities' enterprise data models</strong> — aligned with government-wide data standards, central information models, and interoperability requirements.</li> <li><strong>Ensure creation, standardization, and publication of cleansed datasets</strong> into the government-wide data catalogue and sharing platforms — enabling accessibility and reuse.</li> <li><strong>Oversee development of data quality dashboards</strong> to track KPIs and cleansing progress.</li> <li><strong>Establish and lead program governance bodies</strong> — driving timely, quality delivery, issue resolution, and stakeholder alignment.</li> <li><strong>Establish and govern sustainable data quality and cleansing frameworks</strong> for long-term maintenance and continuous improvement.</li> <li><strong>Provide regular reporting to senior leadership</strong> on program progress, risks, and impact on data maturity and value realization.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's or master's in data management, IT, engineering, or related field.</li> <li>20+ years in data management, data quality, or large-scale transformation programs (preferably with exposure in Europe or North America).</li> <li>Proven track record leading enterprise-wide or national data cleansing / data quality initiatives, including multi-vendor delivery models.</li> <li>Strong expertise in data quality frameworks, profiling, and remediation techniques.</li> <li>Familiarity with modern data platforms — Informatica, Azure, Databricks, Snowflake, or similar.</li> <li>Demonstrated experience managing large vendor ecosystems and complex multi-stakeholder programs.</li> <li>Strong leadership and stakeholder management skills at senior government or enterprise level.</li> <li>Excellent English communication; Arabic a plus.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for a Salesforce Data Cloud Consultant to lead the design and delivery of customer data solutions within the Salesforce ecosystem. This role combines technical expertise with business consulting, helping stakeholders define use cases, unify data, and drive personalized customer engagement strategies.</p> <h4>Role responsibilities</h4> <ul> <li>Lead the implementation and configuration of Salesforce Data Cloud solutions</li> <li>Work closely with business stakeholders to gather requirements and translate them into scalable data solutions</li> <li>Design data models, identity resolution strategies, and data unification processes</li> <li>Integrate data from multiple sources (CRM, web, mobile, third-party platforms) into Data Cloud</li> <li>Define and build audience segmentation and activation strategies</li> <li>Provide guidance on best practices for data governance, privacy, and compliance</li> <li>Collaborate with cross-functional teams including marketing, IT, and analytics</li> <li>Troubleshoot and optimize system performance and data workflows</li> <li>Stay up to date with the latest capabilities of Salesforce and Data Cloud</li> </ul> <h4>Requirements</h4> <ul> <li>4–7 years of experience within the Salesforce ecosystem</li> <li>Proven hands-on experience with Salesforce Data Cloud or other CDP platforms</li> <li>Strong understanding of data architecture, data modeling, and ETL processes</li> <li>Proficiency in SQL and data analysis</li> <li>Experience with APIs and system integrations</li> <li>Ability to translate business needs into technical solutions</li> <li>Strong communication and stakeholder management skills</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for a Salesforce Data Cloud Consultant to lead the design and delivery of customer data solutions within the Salesforce ecosystem. This role combines technical expertise with business consulting, helping stakeholders define use cases, unify data, and drive personalized customer engagement strategies.</p> <h4>Role responsibilities</h4> <ul> <li>Lead the implementation and configuration of Salesforce Data Cloud solutions</li> <li>Work closely with business stakeholders to gather requirements and translate them into scalable data solutions</li> <li>Design data models, identity resolution strategies, and data unification processes</li> <li>Integrate data from multiple sources (CRM, web, mobile, third-party platforms) into Data Cloud</li> <li>Define and build audience segmentation and activation strategies</li> <li>Provide guidance on best practices for data governance, privacy, and compliance</li> <li>Collaborate with cross-functional teams including marketing, IT, and analytics</li> <li>Troubleshoot and optimize system performance and data workflows</li> <li>Stay up to date with the latest capabilities of Salesforce and Data Cloud</li> </ul> <h4>Requirements</h4> <ul> <li>4–7 years of experience within the Salesforce ecosystem</li> <li>Proven hands-on experience with Salesforce Data Cloud or other CDP platforms</li> <li>Strong understanding of data architecture, data modeling, and ETL processes</li> <li>Proficiency in SQL and data analysis</li> <li>Experience with APIs and system integrations</li> <li>Ability to translate business needs into technical solutions</li> <li>Strong communication and stakeholder management skills</li> </ul></p><p></p>

<p><br></p><p><b>About the Role</b></p><p>We are looking for a highly motivated and passionate candidate to contributes primarily to the back-end development track supporting the design, development, and sustained delivery of server-side services, APIs, data infrastructure, and telecom integration layers that power the division's solutions. Executes assigned development tasks under the technical guidance and direction of the Division Leader, progressively building depth across the division's technology stack while contributing to code quality, testing, and documentation.</p><p>Main Responsibilities, will include but will not be limited to:</p><ul><li>Study business and sales requirements and subsequently develop them into back-end solutions, as well as test and integrate them with current systems, contributing to the optimization of implemented systems</li><li>Monitor the performance of servers and applications and ensure the day-to-day smooth running of systems, supporting proper utilization in line with the function's requirements and overall business objectives.</li><li>Develop technical solutions, platforms, and changes based on business or technical needs</li><li>Develop programs and integration back-ends for Business Support Systems and Customer Care Applications and touchpoints, including FTTH Contractors, Corporate SMS, CMS back-ends, CMS adapters, HR Solutions, Commission Engines, CDRs back-ends, and similar systems.</li><li>Work alongside front-end and mobile developers within the division to implement the back-ends and APIs needed for the delivered solutions, aligning on contracts and integration points.</li><li>Use a variety of programming languages and technologies to build robust back-end platforms and user-facing solutions, including Java, Java Spring Boot, PHP, MongoDB, MySQL, Oracle DB, REST APIs, Web Services, and microservices.</li><li>Support implementation across multiple platforms and legacy software applications, contributing to migrations and integration efforts as assigned.</li><li>Participate in code reviews as both author and reviewer, applying feedback constructively and learning from the process to strengthen technical depth.</li><li>Contribute to the division's CI/CD practices, building and maintaining pipeline components and using DevOps tooling in use at Zain (Azure DevOps, Docker, Kubernetes, Elasticsearch &amp; Kibana, Prometheus &amp; Grafana).</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>What We Need From You</b></p><p>To be shortlisted for this position, you will need to comply with all of the below requirements:</p><ul><li>Holds a bachelor s degree in Computer Science, Computer Engineering or any related field</li><li>Minimum: 3 years of relevant experience.</li></ul>

<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.&nbsp;</p><br> <p>With a global presence and a passionate team of over 200 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value.&nbsp;</p><br> <p>Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed.&nbsp;</p><br> <p>ITA is seeking a Client Support Administrator to join the team in Jordan.</p><br> Responsibilities <p>The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.</p><br> <p>The Contractor shall:- Conduct backing up and restoring of hard drives, and perform system crash recoveries.- Implement physical and computer security measures by assigning, modifying, and deleting passwords and privileges. Provide limited software application assistance for commonly used office automation applications sources from standard Air Force infrastructure support contracts.- Ensure systems are kept up-to-date and compliant according to the Air Force Network Operations Center(AFNOSC). Ensure the required Technical Compliance NOTAM (TCNO)security patches are installed. Check files for corruption, perform initial system diagnostics, format drives, and determine available disk space.- Perform all Client Support Administrator duties, as outlined in DoDD 8570.01M. This will additionally include video-teleconference suite administration, network and computer malfunction isolation and repair, computer system software/hardware configuration, and operation of unclassified and classified computer systems.- Be designated as primary unit IT Equipment Custodian. Ensure unit program IT Equipment management compliance in accordance with AFI 23-101.- Be designated as unit Telecommunications Protection/Emissions Security (TEMPEST) Monitor. Ensure compliance with emissions security program requirements, as outlined in DoDD 8100.02.- Train unit personnel on the operations of secure voice communications equipment.- Be designated as unit SharePoint administrator. Modify and maintain the unit’s SharePoint site. Alternate to the TCO (Telephone Communication Officer); duties include managing the installation and maintenance of telephone systems. Provide instruction for the operation and use of secure phones.- Request and coordinate installation and support of communications equipment. Request opening of network trouble tickets with the Communications Focal Point. Unit point of contact for creation and deletion of all network accounts.- Act as unit Information Technology technical advisor and provide support to purchasing agents when new equipment is required for force mission enhancement.- Perform Information Assurance (IA) trainer and program manager duties.- Ensure unit personnel understand network vulnerabilities, limitations, and weaknesses. Act as SIPRNET Account program manager; manage the process of receiving access to Secret electronic data located on secure servers.</p><br> Qualifications <p>Candidates must have:</p><br> <p>- Five (5) years of experience in computer systems administration support.</p><br> <p>- And maintain DoDD 8570 Technical Compliant IAT Level II certification.</p><br> <p>- Proficiency in SharePoint Administration functions.</p><br> <p>- Proficiency in DoD Network Account creation process.</p><br> <p>- Proficiency in non-secure and secure internet protocol network and equipmentoperations.</p><br> <p>- A current state and Government Driver’s License.</p><br> <p>- Must possess a DoD approved <strong>SECRET</strong> security clearance to perform duties under this task order.</p><br> <p><em>All employees must successfully pass all medical screening as required per </em>CENTCOM<em>&nbsp;deployment standards.</em></p><br> <p>Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:</p><br> <ul> <li>Pending criminal or civil charges (including divorce/child custody proceedings)</li> <li>Felony arrest record</li> <li>Alcohol related arrest in the last five years</li> <li>Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)</li> <li>Any type of involvement in hate crimes</li> <li>History of violence</li> <li>Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end</li> </ul> Benefit and Compensation Transparency <p>ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:</p><br> <ul> <li>Medical, dental and vision plans</li> <li>Life Insurance</li> <li>Short Term Disability insurance (where applicable)</li> <li>Voluntary ancillary benefit options</li> <li>401k retirement benefits with employer matching contributions</li> </ul> Application and Employment at ITA International <p>ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br> <p>In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at HR@ita-intl.com.</p><br> </div>

<p>At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</p><p><b>The opportunity</b></p><p>Assistant Manager / Manager Enterprise Technology &amp; Shared Services Operational Excellence</p><p>As part of EY s Business Consulting team, you will work within a client-facing Strategic Operations Office and lead a workstream focused on enterprise technology, shared services, and corporate support function enablement. You will work across business and technology teams to assess current capabilities, shape improvement priorities, and coordinate initiatives spanning enterprise applications, ERP, supply chain management systems, data and digital platforms, and service delivery. The role requires a practical understanding of how technology, data, governance, and operating models come together to improve corporate support functions. The role is expected to operate in a secondment-style environment and requires frequent travel, including extended periods at client locations.</p><p>Skills and attributes for success</p><ul><li>Lead a defined workstream within the Strategic Operations Office, establishing clear objectives, deliverables, milestones, governance, and stakeholder responsibilities.</li><li>Assess the current-state technology and operating environment across enterprise and back-office functions, identifying process, system, data, governance, and service-delivery improvement opportunities.</li><li>Support the development and execution of digital strategy, technology enablement, shared services, and business process improvement initiatives.</li><li>Coordinate business and technology stakeholders to translate operational needs into practical requirements, priorities, roadmaps, and implementation activities.</li><li>Evaluate enterprise applications and platforms, including ERP, supply chain management, data, reporting, workflow, automation, and digital capabilities.</li><li>Support the design or improvement of shared services operating models, service catalogues, governance arrangements, performance measures, and service-management processes.</li><li>Contribute to enterprise data management, reporting, data governance, analytics, and decision-support initiatives.</li><li>Assess IT operating models, technology governance, service management, architecture, security, and delivery dependencies relevant to the workstream.</li><li>Prepare structured analyses, decision papers, roadmaps, status reports, dashboards, governance materials, and executive presentations.</li><li>Manage workstream risks, issues, dependencies, decisions, and actions, escalating matters requiring leadership direction.</li><li>Facilitate workshops and working sessions with corporate functions, technology teams, data teams, risk functions, and senior stakeholders.</li><li>Contribute to continuous improvement of Strategic Operations Office methods, templates, governance, and delivery practices.</li><li>Work effectively within a client environment and travel frequently, including for extended assignments, as required.</li></ul><p>To qualify for the role, you must have:</p><ul><li>Bachelor s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, Finance, Supply Chain, or a related field.</li><li>At least 6 years of relevant experience in enterprise technology, shared services, digital transformation, technology enablement, business process improvement, consulting, or a related area.</li><li>Experience in enterprise technology and back-office support functions, including ERP, supply chain management systems, enterprise applications, data, and digital platforms.</li><li>Understanding of shared services operating models and corporate support functions.</li><li>Experience supporting or contributing to digital strategy, digital transformation, technology enablement, or business process improvement initiatives.</li><li>Familiarity with enterprise data management, reporting, data governance, and digital capabilities.</li><li>Understanding of IT operating models, technology governance, and service management principles.</li><li>Experience working with business and technology stakeholders to improve processes, systems, and service delivery.</li><li>Experience leading or coordinating a workstream, including planning activities, managing stakeholders, monitoring progress, and preparing leadership updates.</li><li>Strong analytical, problem-solving, facilitation, stakeholder management, communication, and presentation skills.</li><li>Proficiency in Microsoft Excel and PowerPoint; familiarity with enterprise reporting, workflow, or visualization tools is preferred.</li><li>Excellent written and verbal communication skills in English.</li><li>Willingness and ability to travel frequently and remain at client locations for extended periods.</li></ul><p>Ideally, you ll also have</p><ul><li>Exposure to Finance, Procurement, Human Resources, Supply Chain, or other shared service functions.</li><li>Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or equivalent enterprise solutions.</li><li>Exposure to data governance, analytics, automation, cybersecurity, artificial intelligence, or digital transformation initiatives.</li><li>Experience in utilities, infrastructure, government, or other large asset-intensive organizations.</li><li>Experience supporting a Strategic Operations Office, transformation office, shared services function, enterprise PMO, or similar governance and delivery environment.</li><li>Experience in consulting, professional services, or secondment-style client assignments.</li><li>Arabic language capability.</li></ul><p>What we look for</p><p>Highly motivated professionals with strong problem-solving skills, sound judgment, and the ability to lead a demanding workstream in a complex client environment. You will be an effective communicator and collaborative team player who can connect business and technology perspectives, build trusted stakeholder relationships, manage competing priorities, and deliver high-quality outputs with discipline and pace.</p><p>What we offer you</p><p>At EY, we ll develop you with future-focused skills and equip you with world-class experiences. We ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more at ey.com/careers. Are you ready to shape your future with confidence? Apply today.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, Finance, Supply Chain, or a related field. At least 6 years of relevant experience in enterprise technology, shared services, digital transformation, technology enablement, business process improvement, consulting, or a related area. Experience in enterprise technology and back-office support functions, including ERP, supply chain management systems, enterprise applications, data, and digital platforms. Understanding of shared services operating models and corporate support functions. Experience supporting or contributing to digital strategy, digital transformation, technology enablement, or business process improvement initiatives. Familiarity with enterprise data management, reporting, data governance, and digital capabilities. Understanding of IT operating models, technology governance, and service management principles. Experience working with business and technology stakeholders to improve processes, systems, and service delivery. Experience leading or coordinating a workstream, including planning activities, managing stakeholders, monitoring progress, and preparing leadership updates. Strong analytical, problem-solving, facilitation, stakeholder management, communication, and presentation skills. Proficiency in Microsoft Excel and PowerPoint; familiarity with enterprise reporting, workflow, or visualization tools is preferred. Excellent written and verbal communication skills in English. Willingness and ability to travel frequently and remain at client locations for extended periods.</p>

<p>Enterprise Risk, Financial Services Risk Management, and Digital Risk for Senior Consultant, Manager, Senior Manager, and Director hiring across MENA. The Opportunity At EY, we help organizations create risk-enabled businesses that can confidently navigate disruption, transformation, and growth. As part of EY's Risk Consulting practice, you will work with leading organizations across the MENA region to identify, assess, and manage risks while improving governance, strengthening controls, enhancing regulatory compliance, and enabling sustainable business performance. Our Risk Consulting professionals support clients across a broad spectrum of risk disciplines including Enterprise Risk Management, Internal Audit, Governance Risk and Compliance (GRC), Financial Services Risk Management, Technology Risk, Cybersecurity, Digital Risk, Regulatory Compliance, Business Resilience, and Risk Transformation. You will collaborate with multidisciplinary teams to help clients build trust, enhance resilience, improve operational effectiveness, manage evolving regulatory requirements, and accelerate business transformation initiatives. Working across diverse industries including Financial Services, Government and Public Sector, Energy, Telecommunications, Healthcare, Consumer Products, Industrial Products, and Emerging Technology sectors, you will contribute to solving some of the region's most complex business challenges. Your Key Responsibilities Depending on your grade and area of specialization, you will be expected to contribute across the following areas: Client Service &amp; Delivery Support and lead risk consulting engagements across the MENA region. Assess business, operational, technology, financial, cybersecurity, and regulatory risks affecting organizations. Design, develop, and assess governance, risk management, compliance, and control frameworks. Conduct risk assessments, internal audits, control reviews, maturity assessments, process evaluations, and gap analyses. Support clients in enhancing enterprise risk management, operational resilience, regulatory compliance, cybersecurity, and technology governance capabilities. Develop practical recommendations that improve governance, strengthen controls, and enhance organizational performance. Prepare high-quality reports, presentations, and executive-level deliverables. Stakeholder Management Develop and maintain strong relationships with clients and key stakeholders. Work effectively with multidisciplinary EY teams to deliver integrated client solutions. Act as a trusted advisor by providing insights on risk management, governance, compliance, and transformation initiatives. Communicate findings and recommendations to senior management and executive leadership teams. Team Leadership &amp; Development Manage and mentor engagement team members across multiple projects, appropriate to grade level. Support coaching, performance development, and knowledge sharing within the practice. Foster a collaborative, inclusive, and high-performing team environment. Business Development Support business development activities, proposal preparation, market initiatives, and client pursuits. Identify opportunities to expand client relationships and enhance service offerings. Contribute to thought leadership and market growth initiatives across the Risk Consulting practice. Technical Excellence Stay informed about emerging risks, industry trends, technology developments, and regulatory changes. Build expertise across one or more of the following areas: Enterprise Risk Management, Internal Audit, Governance Risk &amp; Compliance, Financial Services Risk Management, Operational Risk, Regulatory Compliance, Technology Risk, Cybersecurity &amp; Digital Risk, Risk Analytics, Program &amp; Project Risk, Business Resilience, Controls Transformation, Third-Party Risk Management, and Risk Governance &amp; Reporting. Grade-Specific Expectations Grade Expected Focus Senior Consultant Deliver workstreams, perform analysis and documentation, develop client deliverables, and build technical expertise with increasing client exposure. Assistant Manager / Manager Manage workstreams and teams, oversee delivery quality, timelines and stakeholder expectations, coach junior team members, and support proposals and business development. Senior Manager Lead complex engagements, manage senior client relationships, drive business development opportunities, develop people, and strengthen practice capabilities. Director Serve as a strategic advisor to clients, lead major transformation or regulatory programs, drive account growth, build executive relationships, and contribute to the strategic direction of the Risk Consulting practice. Skills and Attributes for Success Strong analytical, problem-solving, and critical-thinking capabilities. Excellent written, verbal, presentation, and stakeholder management skills. Strong project management and organizational abilities. Ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment. Strong leadership, teamwork, and client service orientation. Commercial awareness and business acumen. Demonstrates integrity, professionalism, and a commitment to continuous learning. Ability to work effectively in diverse and multicultural teams. To Qualify for the Role, You Must Have A bachelor's or master's degree in Accounting, Finance, Business Administration, Risk Management, Economics, Information Systems, Computer Science, Cybersecurity, Engineering, Mathematics, Statistics, Actuarial Science, or a related discipline. Relevant experience in Risk Consulting, Internal Audit, Enterprise Risk Management, Governance Risk &amp; Compliance, Technology Risk, Cybersecurity, Financial Risk Management, Regulatory Compliance, Banking, Financial Services, Professional Services, or related fields. Experience managing client engagements, risk assessments, transformation initiatives, or regulatory compliance projects appropriate to grade level. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Willingness to travel across the MENA region as business needs arise. Professional Certifications Preferred One or more of the following certifications would be advantageous: CIA, CPA, ACCA, CA, CFE, CRMA, GRCP, PRM, FRM, CFA, CISA, CISSP, CRISC, CGEIT, PMP, ISO 27001 Lead Implementer/Auditor, or other relevant industry certifications. Arabic language skills are considered advantageous across many MENA opportunities. What We Look For We are looking for highly motivated professionals who are passionate about helping organizations solve complex challenges and create long-term value. The ideal candidate demonstrates strong problem-solving capabilities, effective communication skills, leadership potential, intellectual curiosity, and a commitment to delivering exceptional client service while thriving in a collaborative and rapidly changing environment.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>A bachelor's or master's degree in Accounting, Finance, Business Administration, Risk Management, Economics, Information Systems, Computer Science, Cybersecurity, Engineering, Mathematics, Statistics, Actuarial Science, or a related discipline. Relevant experience in Risk Consulting, Internal Audit, Enterprise Risk Management, Governance Risk &amp; Compliance, Technology Risk, Cybersecurity, Financial Risk Management, Regulatory Compliance, Banking, Financial Services, Professional Services, or related fields. Experience managing client engagements, risk assessments, transformation initiatives, or regulatory compliance projects appropriate to grade level. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Willingness to travel across the MENA region as business needs arise.</p><p>We are looking for highly motivated professionals who are passionate about helping organizations solve complex challenges and create long-term value. The ideal candidate demonstrates strong problem-solving capabilities, effective communication skills, leadership potential, intellectual curiosity, and a commitment to delivering exceptional client service while thriving in a collaborative and rapidly changing environment.</p>

<p>As an Incident Management Coordinator, you will coordinate high-impact and complex incidents across SITA Global Services 5 portfolio s and customer-facing services, ensuring rapid restoration of service while minimizing business and customer impact. You will lead incident coordination activities, facilitate collaboration across technical and operational teams, manage stakeholder communications, and drive accountability throughout the incident lifecycle. The role works closely with cross-functional teams across SITA Global Services portfolios: C&amp;DE (Communication &amp; Data Exchange), including Network, Security and Value Added Services (VAS) Baggage Services Airport Operations Passenger Processing Border Services You will also collaborate with cross functional teams, engineering groups, service owners, suppliers, customer support organizations, and operational stakeholders to ensure service stability, operational excellence, and continual service improvement. Beyond incident coordination, the team contributes to operational governance, service quality improvement, trend analysis, post-incident reviews, problem identification, knowledge management, and continuous improvement initiatives designed to enhance service availability and customer experience across SITA's global ecosystem. Reporting to the Lead Incident Manager, you will be part of the Incident Management Team within the Digital Customer Organisation (DCO), responsible for coordinating and driving the end-to-end Incident Management process across SITA's global service portfolio. The team acts as the central point of coordination during service disruptions, ensuring incidents are assessed, prioritized, communicated, escalated, and resolved in accordance with ITIL best practices, agreed service levels, and operational governance standards. Role outcome: Incidents are controlled, communicated, escalated and documented consistently, with service restoration and customer impact at the centre of every decision.</p> <p>Own and coordinate the end-to-end incident lifecycle, from detection and impact assessment through containment, service restoration, validation and closure, in accordance with ITIL practices, priority models, SLAs, OLAs and operational procedures. Manage high-impact and complex incidents across multiple service domains, including applications, infrastructure, networks, cloud, data centres, security and end-user technology services, maintaining operational control until stable service is confirmed. Assess business and customer impact, urgency, service criticality and operational risk, validating incident priority and initiating functional, hierarchical, Major Incident or crisis escalation when established thresholds are met. Lead incident bridges, war rooms and collaboration channels, engaging DCO teams, SGS portfolios, Service Desk, NOC, engineering teams, suppliers, service owners and Enterprise IT stakeholders to drive the fastest safe restoration of service. Establish and maintain a structured recovery plan, assigning clear owners and target times, managing dependencies and risks, constructively challenging delays and ensuring accountability across resolver teams. Serve as the central communication point throughout the incident, providing timely, accurate and business-focused updates to stakeholders, service owners, Customer Service Managers, operational leaders and senior management at agreed intervals. Maintain complete, accurate and time-stamped incident records in ServiceNow or the approved ITSM platform, documenting impact, diagnostics, actions, decisions, escalations, communications, workarounds and service-restoration evidence. Coordinate shift and regional handovers and confirm successful service restoration, ensuring continuity of ownership, clear communication of outstanding actions and risks, and validation of service stability before incident closure. Lead or support post-incident reviews and Problem Management activities, contributing timelines and evidence, identifying lessons learned, and ensuring corrective and preventive actions are assigned, tracked and integrated with Change, Knowledge and Continual Improvement processes. Monitor incident performance, trends and process quality, including recurring failures, backlog, SLA exposure, customer impact and resolution performance, while driving service improvements, strengthening operational readiness and coaching junior coordinators in Incident Management best practices.</p> <p>ITIL Foundation certification or an equivalent recognized IT Service Management qualification. Advanced ITIL certification, such as ITIL Managing Professional, Practice Manager or Specialist, would be an advantage. Relevant technical or platform certifications, such as CCNA, CCNP, CompTIA Network+, CompTIA Security+, Microsoft Azure, AWS, ServiceNow, or comparable cloud, cybersecurity, networking and infrastructure qualifications. Experience coordinating Major Incidents, critical service outages, cybersecurity-related disruptions or business-continuity events involving multiple technical teams, suppliers, customers and senior stakeholders. Experience supporting airline, airport, aviation, travel, transport, telecommunications or other regulated and business-critical service environments. Working knowledge of aviation technology services, such as passenger processing, baggage services, airport operational systems, border-management solutions, communication platforms and aviation network services. Practical experience across one or more enterprise technology domains, including networking and telecommunications, information security, cloud and data-centre services, airport systems, passenger or baggage-processing platforms, APIs, messaging and application integration. Experience using ServiceNow across Incident, Major Incident, Problem, Change, Service Request, Knowledge and Service Level Management, including reporting, dashboards, SLA monitoring and operational performance analysis. Experience facilitating post-incident reviews, service-improvement initiatives or operational-readiness exercises, applying structured analysis techniques and supporting automation, observability, AIOps, knowledge transfer or coaching activities.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You have 2 to 5 years of relevant experience in Incident Management, Major Incident Management, Service Desk, NOC, Command Centre, IT Operations or another customer-focused enterprise support environment. You possess a strong working knowledge of ITIL-based Incident Management, including its integration with Major Incident, Problem, Change, Event, Knowledge, Service Level and Continual Improvement practices. You have practical experience using ServiceNow or an equivalent enterprise ITSM platform to manage incidents, monitor SLAs, maintain accurate records and produce operational reports. You understand enterprise technology services, including applications, networks, cloud, data centres, infrastructure, identity, security, monitoring and end-user services, and can recognize service dependencies and operational risks. You demonstrate strong incident coordination, prioritization and escalation skills, with the ability to manage multiple assignments and maintain progress in a fast-paced, 24x7 operational environment. You communicate clearly and professionally, translating technical information into concise, business-focused updates for customers, technical teams, service owners and senior stakeholders. You apply structured analytical thinking and sound judgement to assess impact, evaluate incomplete information, challenge assumptions and support timely service-restoration decisions. You work effectively across global, multicultural and virtual teams, using collaboration, influence and constructive challenge to maintain accountability without relying on direct reporting authority. You demonstrate customer centricity, ownership, integrity, resilience and attention to detail, remaining calm and professional during high-impact or time-sensitive incidents. You hold a diploma, degree or equivalent practical experience in Computer Science, Information Technology, Electronics, Telecommunications or a related discipline. ITIL Foundation certification and experience in airline, airport, travel or other business-critical environments are desirable.</p>