Cisco Network Engineer Jobs - Amman Jordan

<p><h4>Description</h4> <p>The SOC analyst - tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s managed security operations center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.</p> <h4>Responsibilities:</h4> <p><strong>Security monitoring & event analysis</strong></p> <ul> <li>Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.</li> <li>Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, endpoint detection & response (EDR) tools, firewalls, email security gateways, web security solutions, and cloud security platforms.</li> <li>Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.</li> <li>Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.</li> <li>Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.</li> </ul> <p><strong>Incident triage & escalation</strong></p> <ul> <li>Perform first-level analysis and triage of security alerts and events.</li> <li>Create and manage incident tickets within approved incident management platforms.</li> <li>Categorize incidents based on severity, impact, urgency, and threat classification.</li> <li>Escalate validated incidents to SOC analyst - tier 2 teams in accordance with approved escalation procedures.</li> <li>Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.</li> <li>Maintain incident tracking and ensure timely updates throughout the incident lifecycle.</li> </ul> <p><strong>SIEM operations & security monitoring</strong></p> <ul> <li>Utilize SIEM platforms to monitor security events, review alerts, execute predefined searches and queries, support basic investigations.</li> <li>Support operational activities including alert validation, monitoring dashboard review, log analysis, and security event correlation.</li> <li>Assist with identifying false positives and escalating tuning recommendations where required.</li> <li>Support the overall effectiveness and reliability of monitoring operations.</li> </ul> <p><strong>Documentation & reporting</strong></p> <ul> <li>Maintain accurate records of investigations, observations, and escalation activities.</li> <li>Document security incidents and monitoring activities in accordance with operational procedures.</li> <li>Participate in shift handovers and ensure continuity of investigations between teams.</li> <li>Support operational reporting and SOC performance metrics activities.</li> </ul> <p><strong>Governance, compliance & operational excellence</strong></p> <ul> <li>Follow approved SOC procedures, playbooks, and operational standards.</li> <li>Ensure compliance with internal security policies, customer contractual obligations, and NCSC Jordan licensing requirements.</li> <li>Handle customer information with strict confidentiality and professionalism.</li> <li>Participate in training, simulation exercises, and continuous improvement initiatives.</li> <li>Maintain awareness of emerging cybersecurity threats and attack techniques.</li> </ul> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma from a recognised institution.</li> <li>At least 6 months of practical cybersecurity experience.</li> <li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GCIA, CTIA, Blue Team Level 1, or Cisco CyberOps Associate, or another internationally recognised, equivalent certification in the same field that is approved by the NCSC.</li> <li>Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.</li> <li>Foundational networking and operating-system knowledge is preferable.</li> <li>Prior internship or junior SOC experience is preferable.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The SOC analyst - tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s managed security operations center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.</p> <h4>Responsibilities:</h4> <p><strong>Security monitoring & event analysis</strong></p> <ul> <li>Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.</li> <li>Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, endpoint detection & response (EDR) tools, firewalls, email security gateways, web security solutions, and cloud security platforms.</li> <li>Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.</li> <li>Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.</li> <li>Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.</li> </ul> <p><strong>Incident triage & escalation</strong></p> <ul> <li>Perform first-level analysis and triage of security alerts and events.</li> <li>Create and manage incident tickets within approved incident management platforms.</li> <li>Categorize incidents based on severity, impact, urgency, and threat classification.</li> <li>Escalate validated incidents to SOC analyst - tier 2 teams in accordance with approved escalation procedures.</li> <li>Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.</li> <li>Maintain incident tracking and ensure timely updates throughout the incident lifecycle.</li> </ul> <p><strong>SIEM operations & security monitoring</strong></p> <ul> <li>Utilize SIEM platforms to monitor security events, review alerts, execute predefined searches and queries, support basic investigations.</li> <li>Support operational activities including alert validation, monitoring dashboard review, log analysis, and security event correlation.</li> <li>Assist with identifying false positives and escalating tuning recommendations where required.</li> <li>Support the overall effectiveness and reliability of monitoring operations.</li> </ul> <p><strong>Documentation & reporting</strong></p> <ul> <li>Maintain accurate records of investigations, observations, and escalation activities.</li> <li>Document security incidents and monitoring activities in accordance with operational procedures.</li> <li>Participate in shift handovers and ensure continuity of investigations between teams.</li> <li>Support operational reporting and SOC performance metrics activities.</li> </ul> <p><strong>Governance, compliance & operational excellence</strong></p> <ul> <li>Follow approved SOC procedures, playbooks, and operational standards.</li> <li>Ensure compliance with internal security policies, customer contractual obligations, and NCSC Jordan licensing requirements.</li> <li>Handle customer information with strict confidentiality and professionalism.</li> <li>Participate in training, simulation exercises, and continuous improvement initiatives.</li> <li>Maintain awareness of emerging cybersecurity threats and attack techniques.</li> </ul> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma from a recognised institution.</li> <li>At least 6 months of practical cybersecurity experience.</li> <li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GCIA, CTIA, Blue Team Level 1, or Cisco CyberOps Associate, or another internationally recognised, equivalent certification in the same field that is approved by the NCSC.</li> <li>Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.</li> <li>Foundational networking and operating-system knowledge is preferable.</li> <li>Prior internship or junior SOC experience is preferable.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The SOC Analyst - Tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH s Managed Security Operations Center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.</p><p>Responsibilities:</p><ul><li><strong>Security Monitoring &amp; Event Analysis</strong></li><ul><li>Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.</li><li>Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, Endpoint Detection &amp; Response (EDR) tools, Firewalls, Email security gateways, Web security solutions and Cloud security platforms</li><li>Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.</li><li>Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.</li><li>Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.</li></ul><li><strong>Incident Triage &amp; Escalation</strong></li><ul><li>Perform first-level analysis and triage of security alerts and events.</li><li>Create and manage incident tickets within approved incident management platforms.</li><li>Categorize incidents based on Severity, Impact, Urgency and Threat classification</li><li>Escalate validated incidents to SOC Analyst - Tier 2 teams in accordance with approved escalation procedures.</li><li>Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.</li><li>Maintain incident tracking and ensure timely updates throughout the incident lifecycle.</li></ul><li><strong>SIEM Operations &amp; Security Monitoring</strong></li><ul><li>Utilize SIEM platforms to Monitor security events, Review alerts, Execute predefined searches and queries, Support basic investigations</li><li>Support operational activities including Alert validation, Monitoring dashboard review, Log analysis and Security event correlation</li><li>Assist with identifying false positives and escalating tuning recommendations where required.</li><li>Support the overall effectiveness and reliability of monitoring operations.</li></ul><li><strong>Documentation &amp; Reporting</strong></li><ul><li>Maintain accurate records of investigations, observations, and escalation activities.</li><li>Document security incidents and monitoring activities in accordance with operational procedures.</li><li>Participate in shift handovers and ensure continuity of investigations between teams.</li><li>Support operational reporting and SOC performance metrics activities.</li></ul><li><strong>Governance, Compliance &amp; Operational Excellence</strong></li><ul><li>Follow approved SOC procedures, playbooks, and operational standards.</li><li>Ensure compliance with Internal security policies, Customer contractual obligations and NCSC Jordan licensing requirements</li><li>Handle customer information with strict confidentiality and professionalism.</li><li>Participate in training, simulation exercises, and continuous improvement initiatives.</li><li>Maintain awareness of emerging cybersecurity threats and attack techniques.</li></ul></ul><p>Our Culture &amp; Code of Conduct:</p><p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do from how we work with each other to how we engage with clients and partners globally.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or intermediate diploma from a recognised institution.</p><p>At least 6 months of practical cybersecurity experience.</p><p>At least one valid NCSC-approved SOC certification like (CSA,GSOC,GCIA),CTIA, Blue Team Level 1, or Cisco CyberOps Associate) or another internationally recognised, equivalent certification in the same field that is approved by the NCSC.</p><p>Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.</p><p>Foundational networking and operating-system knowledge is preferable.</p><p>Prior internship or junior SOC experience is preferable.</p><p></p></section>

<p>Provides an enterprise-level overview of storage capabilities, addresses current or projected storage issues, and provides Enterprise Administrators with environmental awareness of the underlying storage environment. Utilizes virtual monitoring tools to capture performance metrics, capacity utilization, and in-depth reporting and analysis. Collaborates with Enterprise Administrators about on-hand spares, submits reachback requests, and replaces all current failed drives. Designs, develops, builds, analyzes, evaluates, and installs database management systems to include database modeling and design, relational database architecture, metadata, and repository creation and configuration management. Uses data mapping, data mining, and data transformational analysis tools to design and develop databases. Determines data storage and optimum storage requirements. Prepares system requirements, source analysis, process analyses, and design throughout the database implementation. Provide technical assistance and support to customers regarding NetApp storage and data management solutions. This may involve troubleshooting and resolving issues, answering customer inquiries, and providing guidance on best practices Install, set up, and configure NetApp storage systems and software solutions at customer sites. Ensure proper connectivity and integration with existing infrastructure, networks, and applications Collaborate with customers, system architects, and project teams to design and architect NetApp storage solutions based on the organization's requirements. This includes assessing storage needs, determining capacity and performance requirements, and proposing the appropriate NetApp storage systems and configurations Create and manage storage volumes, file systems, and LUNs (Logical Unit Numbers) on NetApp storage systems. Allocate storage resources to applications and users, monitor storage utilization, and perform capacity planning Perform routine system maintenance tasks, including software upgrades, patch installations, and firmware updates. Monitor system performance and health, identify potential issues, and proactively address them to ensure optimal system functionality. Set up and manage data backup and disaster recovery solutions using NetApp technologies such as SnapMirror and SnapVault. Design and implement backup policies, perform regular backups, and ensure data integrity and recovery point &amp; recovery time objectives Plan and perform software upgrades, firmware updates, and patch installations on NetApp storage systems. This includes evaluating new releases, assessing compatibility, and implementing upgrade procedures while minimizing downtime Monitor and analyze the performance of NetApp storage systems, identify bottlenecks and optimize system performance. This may involve tuning storage parameters, implementing caching mechanisms, and adjusting configurations Investigate and troubleshoot customer-reported issues, analyzing logs and diagnostic data to identify the root cause. Apply appropriate solutions, workarounds, or escalate complex issues to higher-level support teams if required</p><p><strong>Desired Candidate Profile</strong></p><p>High School with 6 - 9 years (or commensurate experience) Required Skills and Experience Clearance Required: TS/SCI CompTIA Security+ Plus Certification Demonstrated ability in the implementation, configuration, and management of end-to-end Datacenter technologies comprised of Cisco Networking, VMware Compute &amp; Virtualization, and NetApp Data Storage Complex provisioning, preventative maintenance, implementation of disaster recovery architecture and supporting documentation for NetApp FAS and Hyper-converged Infrastructure solutions to include NetApp HCI &amp; NetApp StorageGRID Configuration and management of data protection relationships via Snapmirror and SnapVault to provide disaster recovery and data archival across an Enterprise global storage environment Implementation of tools data storage management, monitoring and performance tools such as NetApp Snapcenter, NetApp Virtual Storage Console, and NetApp OnCommand Unified Manager Providing VMware vSphere architecture, implementation and support, utilizing best practices for availability, reliability, and performance of compute, network, and storage resources to achieve dense virtualization ratios while maintaining SLAs and surpassing disaster recovery RTO/RPO's. Implementation of virtualization tools such as vRealize Operations Manager (VROPs) to daily proactive health checks, performance and workload optimizations capacity management, and in-depth reporting Current and active U.S. Passport Current and active U.S. Driver's License Must have the ability to wear personal protective equipment, including a protective mask, ballistic helmet, body armor, and chemical/biological protective garments Medically/Physically fit for deployment with U.S. Military Forces Outside the Continental United States (OCONUS) under the provisions of USCENTCOM Medical Standards Preferred Skills and Experience PMP VMware Certified Professional AWS Certified Solutions Architect - Associate Azure Administrator Associate ITIL Foundation Certificate in IT Service Management Bachelor s degree in information technology or related fields Experience support U.S. Special Operations Experience with Agile development methodologies and working with Agile teams using collaboration tools such as Gitlab</p>