Document Controller - Amman Jordan

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API-based system integration.<br> Experience designing and delivering production grade AI or data-driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p> <h4>Preferred qualifications:</h4> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API-based system integration.<br> Experience designing and delivering production grade AI or data-driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p> <h4>Preferred qualifications:</h4> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API based system integration.<br> Experience designing and delivering production grade AI or data driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p> <h4>Preferred qualifications:</h4> <ul> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li> </ul></p><p></p>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API based system integration.<br> Experience designing and delivering production grade AI or data driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p> <h4>Preferred qualifications:</h4> <ul> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate Quarterly Business Review scenarios — performance vs. benchmark, allocation drift against IPS tolerance bands, and material fund document changes;</li> <li>Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs. long-term capital gains, and wash-sale rule application;</li> <li>Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's Investment Policy Statement;</li> <li>Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks;</li> <li>Document test cases clearly with verified calculations, policy citations, and correct answers.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics, or any related field;</li> <li>2+ years of finance, investment, accounting, or financial services experience;</li> <li>Current or recent experience in advisory and management or adjacent roles;</li> <li>Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and Investment Policy Statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline.</p> <h4>Requirements</h4> <h4>Key Responsibilities</h4> <ul> <li>Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.</li> <li>Produce high-quality BRDs, user stories/PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.</li> <li>Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.</li> <li>Map as-is/to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).</li> <li>Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.</li> <li>Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.</li> <li>Mentor junior Business Analysts and uphold the team’s BA methodology and standards.</li> </ul> <h4>Required Qualifications & Experience</h4> <ul> <li>Bachelor’s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred.</li> <li>6+ years of hands-on Business Analysis experience, with a strong track record in government/public-sector digital services in the UAE/GCC.</li> <li>Proven greenfield requirements experience — not limited to ERP configuration or pre-sales.</li> </ul> <h4>Required Skills</h4> <ul> <li>Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria).</li> <li>Process modelling: BPMN 2.0, swimlanes, as-is/to-be (Visio, Lucidchart, Camunda, or draw.io).</li> <li>Backlog management and Agile delivery with Azure DevOps (or Jira).</li> <li>Excellent stakeholder management, facilitation, and bilingual communication (Arabic & English).</li> <li>Hands-on AI proficiency: prompt engineering and AI-assisted analysis/documentation, with disciplined validation and data-sensitivity judgment.</li> <li>Familiarity with eServices, digital-government standards, and the UAE government context.</li> </ul> <h4>Preferred (nice to have)</h4> <ul> <li>Experience with ECM/document management, omni-channel service delivery, and UAE PASS integration.</li> <li>Wireframing/prototyping (Figma) and basic data/BI awareness (Power BI).</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p>We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what s next to power infinite possibilities for our customers, colleagues and society at large.</p><p>About the Role: Wiley is seeking a Mid Software Support Engineer with 2-3 years of experience to play a key role in supporting Wiley's Research Exchange platform. In this position, you will be responsible for application maintenance, support, troubleshooting, and continuous improvement activities. You will work closely with development teams and cross-functional stakeholders to ensure the stability, performance, and reliability of the platform. This role requires a proactive problem solver who can investigate issues, drive resolutions for incidents and service requests, and contribute to enhancing the overall user experience and operational effectiveness of the application.</p><p>How You Will Make an Impact</p><ul><li>Provide technical expertise in application maintenance, support, troubleshooting, and issue resolution.</li><li>Collaborate closely with development teams to implement fixes, enhancements, and platform improvements.</li><li>Investigate and resolve incidents and service requests, ensuring timely communication and resolution.</li><li>Take ownership of complex support issues and provide guidance to junior team members on troubleshooting and problem resolution.</li><li>Contribute to the refinement of support processes, Incident Management practices, and operational workflows.</li><li>Proactively identify opportunities for application performance, reliability, and process improvements.</li><li>Perform root cause analysis and document findings, recommendations, and preventative actions.</li><li>Create and maintain technical documentation, standard operating procedures (SOPs), and solution requirements.</li><li>Leverage AI-powered tools, including Microsoft Copilot, to assist with debugging, issue analysis, and troubleshooting activities.</li></ul><p>What We Look For</p><ul><li>2-3 years of experience in software support, software development, or testing of web-based enterprise applications.</li><li>Hands-on experience with support and monitoring tools such as Jira Service Management (JSM) , Dynatrace , Kibana , and Elasticsearch .</li><li>Strong analytical, troubleshooting, and critical-thinking skills with exceptional attention to detail.</li><li>Excellent verbal and written communication skills, with the ability to effectively engage both technical and non-technical stakeholders.</li><li>Demonstrated experience supporting and troubleshooting web-based applications and integration technologies.</li><li>Ability to work independently while also contributing effectively within a collaborative team environment.</li><li>Experience onboarding new team members and mentoring junior colleagues.</li><li>Proven ability to proactively identify issues, develop solutions, implement fixes, and recommend practical workarounds when required.</li><li>Understanding of RESTful web services and experience using APIs for troubleshooting and analysis.</li><li>Ability to write and execute SQL queries and work with relational databases.</li><li>Experience utilizing AI tools, such as Microsoft Copilot, to improve debugging efficiency, issue tracing, and problem resolution.</li><li>Commitment to continuous learning, process improvement, and delivering high-quality support services.</li></ul><p>We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what s next in science, education, and publishing creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>2-3 years of experience in software support, software development, or testing of web-based enterprise applications.</p><p>Hands-on experience with support and monitoring tools such as Jira Service Management (JSM) , Dynatrace , Kibana , and Elasticsearch .</p><p>Strong analytical, troubleshooting, and critical-thinking skills with exceptional attention to detail.</p><p>Excellent verbal and written communication skills, with the ability to effectively engage both technical and non-technical stakeholders.</p><p>Demonstrated experience supporting and troubleshooting web-based applications and integration technologies.</p><p>Ability to work independently while also contributing effectively within a collaborative team environment.</p><p>Experience onboarding new team members and mentoring junior colleagues.</p><p>Proven ability to proactively identify issues, develop solutions, implement fixes, and recommend practical workarounds when required.</p><p>Understanding of RESTful web services and experience using APIs for troubleshooting and analysis.</p><p>Ability to write and execute SQL queries and work with relational databases.</p><p>Experience utilizing AI tools, such as Microsoft Copilot, to improve debugging efficiency, issue tracing, and problem resolution.</p><p>Commitment to continuous learning, process improvement, and delivering high-quality support services.</p>

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <strong>Deployment:</strong><br> <p>Oversee the SharePoint user access and application deployment.</p> <strong>SharePoint technologies:</strong><br> <p>Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis. Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <strong>Configuration:</strong><br> <p>Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment. Participate in the gathering of requirements and documentation from non-technical business users.</p> <strong>Development:</strong><br> <p>Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements. Apply industry-standard object-oriented programming best practices and design patterns. Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design. Isolate, diagnose, repair, and resolve software problems.</p> <strong>Design:</strong><br> <p>Create logical and functional software code in a variety of languages, particularly those related to SharePoint. Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <strong>Coaching and mentoring:</strong><br> <p>Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines. Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery:</strong><br> <p>Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report detailing the deviation and execution of planned tasks.</p> <strong>Problem-solving:</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality:</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements:</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance:</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment:</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in information technology or any relevant field.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow</p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow</p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow</p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow</p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <strong>Deployment:</strong><br> <p>Oversee the SharePoint user access and application deployment.</p> <strong>SharePoint technologies:</strong><br> <p>Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis. Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <strong>Configuration:</strong><br> <p>Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment. Participate in the gathering of requirements and documentation from non-technical business users.</p> <strong>Development:</strong><br> <p>Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements. Apply industry-standard object-oriented programming best practices and design patterns. Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design. Isolate, diagnose, repair, and resolve software problems.</p> <strong>Design:</strong><br> <p>Create logical and functional software code in a variety of languages, particularly those related to SharePoint. Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <strong>Coaching and mentoring:</strong><br> <p>Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines. Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery:</strong><br> <p>Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report detailing the deviation and execution of planned tasks.</p> <strong>Problem-solving:</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality:</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements:</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance:</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment:</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in information technology or any relevant field.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<p>Role Summary The Staff Accountant is primarily responsible for general ledger functions and adhering to required statutory procedures following US GAAP accounting, assuring compliance with all reporting and internal control requirements, and adequately protecting the assets of APCO. The Staff Accountant reports to the Financial Controller US. This position will sit in APCO's Jordan office and work second shift to match with US working hours (3:00 PM to 11:00 PM Jordan time).</p><p>Primary Position Responsibilities:</p><ul><li>Prepare monthly general ledger account analysis of balance sheet accounts including bank reconciliations for our North America office.</li><li>Perform weekly offsets and regularized clearing of AR, maintaining accurate aging</li><li>Record Inter-company payments and invoices.</li><li>Providing cash receipts for accounts receivable to support daily processing</li><li>Manage assigned accounts payable functions including setting up and recording wire vendor payments.</li><li>Record expense allocations, monthly accruals, amortization of prepaid expenses, fixed assets depreciation and making adjusting/reclassification journal entries as needed</li><li>Support the month end close by preparing ongoing journal entries and accruals</li><li>Provide ad hoc analysis and support</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Standards:</b><ul><li>Bachelor s degree from an accredited college or university in accounting, or business administration with a focus in accounting</li><li>Minimum of 2-4 years of related work experience including journal entries, month-end close processes, reconciliations &amp; analysis</li><li>CPA or CPA candidate highly desirable</li><li>Strong computer skills: proficient Excel skills, Deltek Maconomy ERP system, and other Microsoft Office products</li><li>Detail oriented with excellent analytic and problem-solving skills</li><li>Excellent interpersonal and communication skills</li></ul><b>Required Competencies:</b><ul><li>Client Service</li><li>Communication Skills</li><li>Project Management</li><li>Research &amp; Analysis</li><li>Critical Thinking Skills</li><li>Innovation</li><li>Initiative</li><li>Teamwork</li><li>Planning &amp; Organization</li><li>Financial Management</li><li>Strategic Thinking Skills</li><li>Professional Presence</li><li>Knowledge Seeking &amp; Sharing</li><li>Employee Management &amp; Development</li><li>Analytical Skills</li><li>Leadership</li></ul>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>