Driving Instructor Jobs in Jordan
1661 Jobs Found
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>Key responsibilities</strong></p>
<ul>
<li>Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement</li>
<li>Handle high account volume efficiently while maintaining strong follow-up and account ownership</li>
<li>Monitor customer health, usage, spend trends, and churn risks proactively</li>
<li>Drive customer retention and reduce churn across the assigned portfolio</li>
<li>Identify expansion and upsell opportunities where relevant</li>
<li>Follow up on low balance, insolvency, inactivity, and contraction-risk accounts</li>
<li>Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns</li>
<li>Ensure customers are utilizing the platform correctly and adopting relevant features</li>
<li>Handle escalations professionally and maintain strong customer communication</li>
<li>Maintain accurate account updates and activity tracking within internal systems and CRM tools</li>
<li>Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts</li>
<li>Contribute to improving customer workflows, operational processes, and customer experience initiatives</li>
</ul>
<p><strong>Qualifications</strong></p>
<ul>
<li>2–5 years of experience in customer success, account management, customer support, sales, or a related customer-facing role</li>
<li>Strong communication and relationship-building skills</li>
<li>Strong organizational and follow-up skills</li>
<li>Ability to efficiently manage and prioritize a high-volume portfolio of accounts</li>
<li>Commercial awareness and ability to identify customer risk and growth opportunities</li>
<li>Ability to work cross-functionally with multiple internal teams</li>
<li>Problem-solving mindset and ability to handle customer escalations calmly</li>
<li>Fluent in English and Arabic</li>
</ul>
<p><strong>Nice-to-have skills</strong></p>
<ul>
<li>Experience working in SaaS, telecom, cloud, or contact center environments</li>
<li>Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools</li>
<li>Understanding of customer retention and revenue metrics</li>
<li>Experience handling operational workflows and customer lifecycle management</li>
<li>Experience working with SMB or scaled customer portfolios</li>
<li>Basic understanding of APIs, telephony, or technical customer workflows is a plus</li>
</ul>
<p><strong>What success looks like in this role</strong></p>
<ul>
<li>Maintaining strong retention across the assigned portfolio</li>
<li>Proactively identifying and reducing churn risks</li>
<li>Efficiently managing a large number of customer accounts without compromising customer experience</li>
<li>Driving customer engagement and platform adoption</li>
<li>Maintaining strong operational discipline and customer follow-up</li>
<li>Supporting revenue growth and protection initiatives across the portfolio</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments. This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.</p>
<p>The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH’s expansion across key ICT solution areas.</p>
<h4>Responsibilities:</h4>
<p><strong>Pipeline generation & prospecting</strong><br>
Drive outbound prospecting activities to generate qualified leads and new business opportunities.<br>
Identify and research target accounts across enterprise, corporate, and public sector markets.<br>
Execute structured outreach through calls, emails, and digital engagement channels.<br>
Secure meetings and discovery sessions with key decision-makers and influencers.</p>
<p><strong>Lead qualification & opportunity development</strong><br>
Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit.<br>
Gather insights into customer environments, challenges, and future initiatives.<br>
Maintain consistent follow-up to nurture prospects until qualified opportunities are created.</p>
<p><strong>Sales collaboration</strong><br>
Partner closely with Account Managers to transition qualified leads into active opportunities.<br>
Provide detailed handover notes, including customer context, requirements, and engagement history.<br>
Support broader sales initiatives aligned with ZainTECH’s ICT portfolio.</p>
<p><strong>CRM & reporting</strong><br>
Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes.<br>
Support reporting requirements and ensure data integrity across sales processes.</p>
<h4>Requirements</h4>
<ul>
<li>2–3 years of experience in sales development, lead generation, or outbound B2B ICT sales.</li>
<li>Experience prospecting across enterprise or government customer environments is preferred.</li>
<li>Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth.</li>
<li>Experience using CRM platforms such as Salesforce.</li>
<li>Familiarity with sales engagement tools and structured outreach methodologies.</li>
<li>Strong written and verbal communication skills in English and Arabic.</li>
<li>Excellent relationship-building and stakeholder engagement capabilities.</li>
<li>Highly organized with strong time management and prioritization skills.</li>
<li>Self-motivated, results-driven, and comfortable working in a fast-paced environment.</li>
<li>Entrepreneurial mindset with a strong desire to learn and grow within technology sales.</li>
</ul></p><p></p>
St. Regis
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience <br>• H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES <br>Taking an Entrepreneurial Approach to Driving the Restaurant Business <br>• Understands financial opportunities by surveying restaurant demand.<br>• Partners with key individuals in the local community to assess opportunities.<br>• Identifies and analyzes competitors.<br>• Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.<br>• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.<br>Leading Significant Marketing/Public Relations/Media Activities<br>• Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.<br>• Supports on-site/off-site public relations opportunities to promote the restaurant.<br>• Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.<br>• Serves as the primary point of contact for restaurant events.<br>• Participates in local networking activities, which are often off-property, in support of the restaurant.<br>Managing Day-to-Day Restaurant Operations <br>• Supervises and manages employees.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Conducts daily "taste panels" to educate, drive sales and create sales goals.<br>• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.<br>• Monitors compliance with all applicable laws and regulations.<br>• Monitors adherence to liquor control policies and procedures.<br>• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.<br>• Monitors alcohol beverage service for compliance with local laws.<br>• Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Advocates sound financial/business decision making.<br>• Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>Fostering an Environment that Creates Exciting and Memorable Guest Experiences <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants..<br>• Addresses guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Verifies corrective action is taken to continuously improve service results.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing and Conducting Human Resource and Talent Management Activities <br>• Actively participates in the hiring process to identify the right talent to support the outlet's concept.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Facilitates the fair and equal treatment of employees.<br>• Strives to improve employee retention.<br>• Monitors employee attendance of on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Encourages recognition of employees across areas of responsibility.<br>• Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and the work.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others.<br>• Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish own work.<br>• Monitors and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.<br>• Provides work-related training, supervising, follow-up and hands-on management.<br>Additional Responsibilities<br>• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Confidential
Jordan - Amman
<p><h4>About Octopus by RTG</h4>
<p>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.</p>
<h4>Job overview</h4>
<p>The Digital Marketing, CRM & Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.</p>
<h4>Key responsibilities</h4>
<p><strong>App marketing & campaign management (40%)</strong><br>
Execute campaigns across the mobile application.<br>
Manage offer builds, push notifications, in-app content, and delivery channel activations.</p>
<p><strong>CRM & lifecycle marketing (25%)</strong><br>
Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br>
Manage CRM agency relationships from briefing through execution and performance review.</p>
<p><strong>Loyalty program management (20%)</strong><br>
Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br>
Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</p>
<p><strong>Data & reporting (15%)</strong><br>
Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br>
Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br>
Prepare monthly leadership reports, including Excel-based reporting where required.<br>
Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</p>
<p><strong>Vendor & stakeholder management</strong><br>
Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br>
Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</p>
<h4>Requirements</h4>
<ul>
<li>Experience in digital marketing, CRM, loyalty programs, or customer engagement.</li>
<li>Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li>
<li>Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li>
<li>Experience working with CRM agencies and managing campaign execution and performance reviews.</li>
<li>Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li>
<li>Experience planning and executing customer engagement and loyalty initiatives.</li>
<li>Strong SQL skills with experience working on large datasets (BigQuery preferred).</li>
<li>Experience analyzing transactional, CRM, and customer behavior data.</li>
<li>Experience with Google Analytics 4 (GA4).</li>
<li>Experience building dashboards and reports using tools such as Looker Studio and Python.</li>
<li>Ability to perform campaign performance analysis and measure incremental sales impact.</li>
<li>Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li>
<li>Experience managing external vendors and agency partners.</li>
<li>Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>About Octopus by RTG</h4>
<p>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.</p>
<h4>Job overview</h4>
<p>The Digital Marketing, CRM & Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.</p>
<h4>Key responsibilities</h4>
<p><strong>App marketing & campaign management (40%)</strong><br>
Execute campaigns across the mobile application.<br>
Manage offer builds, push notifications, in-app content, and delivery channel activations.</p>
<p><strong>CRM & lifecycle marketing (25%)</strong><br>
Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br>
Manage CRM agency relationships from briefing through execution and performance review.</p>
<p><strong>Loyalty program management (20%)</strong><br>
Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br>
Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</p>
<p><strong>Data & reporting (15%)</strong><br>
Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br>
Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br>
Prepare monthly leadership reports, including Excel-based reporting where required.<br>
Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</p>
<p><strong>Vendor & stakeholder management</strong><br>
Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br>
Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</p>
<h4>Requirements</h4>
<ul>
<li>Experience in digital marketing, CRM, loyalty programs, or customer engagement.</li>
<li>Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li>
<li>Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li>
<li>Experience working with CRM agencies and managing campaign execution and performance reviews.</li>
<li>Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li>
<li>Experience planning and executing customer engagement and loyalty initiatives.</li>
<li>Strong SQL skills with experience working on large datasets (BigQuery preferred).</li>
<li>Experience analyzing transactional, CRM, and customer behavior data.</li>
<li>Experience with Google Analytics 4 (GA4).</li>
<li>Experience building dashboards and reports using tools such as Looker Studio and Python.</li>
<li>Ability to perform campaign performance analysis and measure incremental sales impact.</li>
<li>Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li>
<li>Experience managing external vendors and agency partners.</li>
<li>Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li>
</ul></p><p></p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>
Deloitte & Touche (M.E.)
Jordan - Amman
<p><h4>AI & Data | AI Insights and Engagement | Consultant / Senior Consultant</h4>
<p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li><strong>Integrity</strong></li>
<li><strong>Outstanding value to markets and clients</strong></li>
<li><strong>Commitment to each other</strong></li>
<li><strong>Strength from cultural diversity</strong></li>
</ul>
<h4>Overview</h4>
<p>During your tenure as a Consultant / Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p>
<h4>Technical capabilities:</h4>
<ul>
<li>Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development.</li>
<li>Extensive knowledge of statistical analysis and mathematical modeling techniques.</li>
<li>Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch.</li>
<li>Strong SQL skills for data querying and database management.</li>
<li>Understanding of NLP, NLG, and GenAI techniques.</li>
<li>Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink.</li>
<li>Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing.</li>
<li>Experience in using deployment techniques such as cron jobs, Docker, and Kubernetes.</li>
<li>Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems.</li>
<li>Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets.</li>
<li>Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy.</li>
<li>Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.</li>
<li>Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting.</li>
<li>Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively.</li>
<li>Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</li>
</ul>
<h4>Functional capabilities:</h4>
<ul>
<li>Produce a high-quality work product and collaborate with others to deliver a superior client experience.</li>
<li>Understand how business functions operate and how sector trends impact a client’s business.</li>
<li>Identify opportunities to improve the efficiency and effectiveness of key processes within a business function.</li>
<li>Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges.</li>
<li>Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations.</li>
<li>Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner.</li>
<li>Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations.</li>
<li>Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc.) is a plus.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Identify and embrace our purpose and values and put these into practice in their professional life.</li>
<li>Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador.</li>
<li>Seek opportunities to challenge self; team with others across businesses and borders to deliver and take accountability for own and team results.</li>
<li>Build relationships and communicate effectively in order to positively influence peers and other stakeholders.</li>
<li>Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities.</li>
<li>Excellent communication and people skills, with a strong emphasis on team working.</li>
<li>Strong administrative and numeracy skills and ability to analyze complex data with good attention to details.</li>
<li>Ability to lead and mentor junior data scientists, guiding them in their professional growth and development.</li>
<li>Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines.</li>
<li>Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders.</li>
<li>Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions.</li>
<li>Strong business acumen, identifying opportunities where data science can drive business value and growth.</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field.</li>
<li>1-6 years of practical experience in data science or related roles.</li>
<li>Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders.</li>
<li>Good command of written and spoken English.</li>
<li>Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours.</li>
<li>Willingness to travel across GCC region (50-75% of time).</li>
</ul>
<h4>Additional preferred qualifications:</h4>
<ul>
<li>Experience in Big Four or Global System Integrators is a plus.</li>
<li>Arabic language is a plus.</li>
<li>Professional certification in any of the above-mentioned tools or platforms will be a plus.</li>
<li>Publications or articles on data science topics is a plus.</li>
<li>Patents on machine learning would be an added advantage.</li>
</ul></p><p></p>
Ernst & Young AE
Jordan - Amman
<p><br></p><p>The opportunity</p><p>We are seeking a Deal Specialist to join our MENA Pursuits Excellence team, based in Pakistan, Lebanon, or Jordan, as part of the Markets Enablement function. This role plays a pivotal part in supporting strategic and high-value pursuits across the MENA region. You will serve as the central driver for pursuit planning, coordination, and execution partnering with client-serving teams to deliver winning proposals and compelling deal strategies.</p><p>You will be at the forefront of enabling EY to win in the marketplace by applying Gold Standard Pursuit Process (GSPP) principles, leveraging leading tools and resources, and driving disciplined, collaborative execution across multidisciplinary teams.</p><p>Your key responsibilities</p><ul><li>Manage the end-to-end pursuit lifecycle from qualification to close, ensuring timely and high-quality deliverables aligned with firm protocols.</li><li>Drive and track pursuit project plans, timelines, workstreams, interdependencies, and key milestones.</li><li>Facilitate pursuit strategy discussions and help craft differentiated win themes focused on client needs while protecting EY s interests.</li><li>Develop compelling client-facing content including proposals, executive summaries, and presentations in collaboration with stakeholders.</li><li>Plan and support orals preparation and strategic messaging for client meetings and final presentations.</li><li>Build and manage pursuit infrastructure using MS Teams, trackers, calendars, and status updates.</li><li>Coordinate with creative services, insights professionals, and other internal resources to elevate proposal quality.</li><li>Capture knowledge and lessons learned to enhance EY s pursuit best practices and tools.</li><li>Apply and promote the use of AI-enabled proposal development tools to drive innovation and efficiency.</li><li>Act as the glue of the pursuit team keeping everyone aligned, engaged, and focused on the win strategy.</li><li>Build strong relationships with Service Line, Account, and Business Development leaders.</li><li>Collaborate closely with the Deal Leader to maintain internal updates, governance checkpoints, and leadership engagement.</li></ul><p>Skills and attributes for success</p><ul><li>Strong project management and organizational skills with high attention to detail.</li><li>Excellent written and verbal communication skills; able to write in a clear, persuasive, and client-centric manner.</li><li>Deep understanding of pursuit and/or business development environments.</li><li>Ability to influence and challenge teams constructively to drive strategic thinking and quality output.</li><li>Confident working in fast-paced, deadline-driven environments with competing priorities.</li><li>Creative, solutions-oriented, and adept at leveraging tools and resources.</li><li>Strong interpersonal and leadership presence; works well with varying styles and seniorities.</li><li>Demonstrated ability to work independently and manage multiple stakeholders simultaneously.</li></ul><p>Ideally, you ll also</p><ul><li>Have experience in proposal writing and communications, preferably within a professional services environment.</li><li>Be familiar with the MENA region s business culture and client expectations.</li><li>Possess business proficiency in Arabic (a plus but not required).</li></ul><p>What we look for</p><p>We are seeking a highly motivated, collaborative, and strategic individual with a passion for pursuit excellence. You ll thrive in this role if you have a proactive mindset, enjoy solving complex problems, and can drive outcomes across multiple stakeholders and deadlines. You must be resourceful, self-driven, and committed to creating compelling value propositions that win clients and build trust.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong project management and organizational skills with high attention to detail.</li><li>Excellent written and verbal communication skills; able to write in a clear, persuasive, and client-centric manner.</li><li>Deep understanding of pursuit and/or business development environments.</li><li>Ability to influence and challenge teams constructively to drive strategic thinking and quality output.</li><li>Confident working in fast-paced, deadline-driven environments with competing priorities.</li><li>Creative, solutions-oriented, and adept at leveraging tools and resources.</li><li>Strong interpersonal and leadership presence; works well with varying styles and seniorities.</li><li>Demonstrated ability to work independently and manage multiple stakeholders simultaneously.</li><li>Have experience in proposal writing and communications, preferably within a professional services environment.</li><li>Be familiar with the MENA region s business culture and client expectations.</li><li>Possess business proficiency in Arabic (a plus but not required).</li></ul><p>We are seeking a highly motivated, collaborative, and strategic individual with a passion for pursuit excellence. You ll thrive in this role if you have a proactive mindset, enjoy solving complex problems, and can drive outcomes across multiple stakeholders and deadlines. You must be resourceful, self-driven, and committed to creating compelling value propositions that win clients and build trust.</p>
Jordan - Amman
<p><h4>Job purpose</h4>
<p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p>
<h4>Key accountability areas</h4>
<p><strong>Production planning and scheduling:</strong><br>
Develop and implement production plans to meet customer demand.<br>
Create and manage production schedules, optimizing resource utilization.</p>
<p><strong>Resource management:</strong><br>
Allocate and manage human and equipment resources effectively.<br>
Ensure that staffing levels are aligned with production requirements.</p>
<p><strong>Quality control and assurance:</strong><br>
Implement and oversee quality control processes to ensure product quality.<br>
Collaborate with the quality management team to maintain high-quality standards.</p>
<p><strong>Process optimization:</strong><br>
Identify opportunities for process improvement and implement efficiency measures.<br>
Implement lean manufacturing principles and continuous improvement initiatives.</p>
<p><strong>Cost control and budget management:</strong><br>
Monitor and control manufacturing costs to meet budgetary constraints.<br>
Implement cost-saving measures without compromising quality or safety.</p>
<p><strong>Health and safety compliance:</strong><br>
Ensure compliance with health and safety regulations and standards.<br>
Implement and enforce safety protocols to create a secure working environment.</p>
<p><strong>Supply chain coordination:</strong><br>
Collaborate with supply chain teams to ensure timely availability of raw materials.<br>
Manage relationships with suppliers to optimize the supply chain.</p>
<p><strong>Team leadership and development:</strong><br>
Lead and manage manufacturing teams, providing guidance and support.<br>
Develop a culture of accountability, teamwork, and continuous learning.</p>
<p><strong>Production efficiency metrics:</strong><br>
Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br>
Analyze data to identify areas for improvement and track progress.</p>
<p><strong>Cross-functional collaboration:</strong><br>
Collaborate with other departments such as engineering, maintenance, and quality assurance.<br>
Participate in cross-functional teams to address operational challenges.</p>
<h4>Role accountability</h4>
<p><strong>HR proficiency:</strong><br>
Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br>
Ability to recognize low performers and guide them to improve or release them.<br>
Ability to treat subordinates equally without any discrimination.<br>
Assessment criteria of subordinates is performance that leads to planned results.<br>
Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p>
<p><strong>Responsibility:</strong><br>
Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br>
Able to anticipate problems and make the necessary proactive steps to prevent them.<br>
Ability to take necessary and proper timely decisions.</p>
<p><strong>Delivery:</strong><br>
Deliver the required results in a timely manner with required quality and cost.</p>
<p><strong>Making a tangible difference:</strong><br>
Must make a tangible difference to his area of operation and exceed business expectations.</p>
<p><strong>Business planning and performance:</strong><br>
Able to transform the corporate goals into business plans.<br>
Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br>
Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br>
Provide periodic work progress reports.<br>
Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p>
<p><strong>Organizational development:</strong><br>
Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br>
Ensure availability of job descriptions for all job roles and deployment.</p>
<p><strong>Business process improvements:</strong><br>
Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br>
Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br>
Promote the automated systems and use them fully, to spread its culture.</p>
<p><strong>Quality:</strong><br>
Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p>
<p><strong>Adaptation:</strong><br>
Adapt to new and alternative techniques, technologies, management structures, and business models.</p>
<p><strong>Health, safety and environment:</strong><br>
Ensure a safe, secure, and legal work environment as per the standard regulations.</p>
<h4>Academic qualification</h4>
<p>Bachelor degree in electrical engineering</p>
<h4>Work experience</h4>
<p>6 to 10 years</p>
<h4>Technical / functional competencies</h4>
<ul>
<li>Operations management</li>
<li>Operations planning</li>
<li>Operations research</li>
</ul></p><p></p>
Jordan - Amman
<p><h4>Job purpose</h4>
<p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p>
<h4>Key accountability areas</h4>
<p><strong>Production planning and scheduling:</strong><br>
Develop and implement production plans to meet customer demand.<br>
Create and manage production schedules, optimizing resource utilization.</p>
<p><strong>Resource management:</strong><br>
Allocate and manage human and equipment resources effectively.<br>
Ensure that staffing levels are aligned with production requirements.</p>
<p><strong>Quality control and assurance:</strong><br>
Implement and oversee quality control processes to ensure product quality.<br>
Collaborate with the quality management team to maintain high-quality standards.</p>
<p><strong>Process optimization:</strong><br>
Identify opportunities for process improvement and implement efficiency measures.<br>
Implement lean manufacturing principles and continuous improvement initiatives.</p>
<p><strong>Cost control and budget management:</strong><br>
Monitor and control manufacturing costs to meet budgetary constraints.<br>
Implement cost-saving measures without compromising quality or safety.</p>
<p><strong>Health and safety compliance:</strong><br>
Ensure compliance with health and safety regulations and standards.<br>
Implement and enforce safety protocols to create a secure working environment.</p>
<p><strong>Supply chain coordination:</strong><br>
Collaborate with supply chain teams to ensure timely availability of raw materials.<br>
Manage relationships with suppliers to optimize the supply chain.</p>
<p><strong>Team leadership and development:</strong><br>
Lead and manage manufacturing teams, providing guidance and support.<br>
Develop a culture of accountability, teamwork, and continuous learning.</p>
<p><strong>Production efficiency metrics:</strong><br>
Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br>
Analyze data to identify areas for improvement and track progress.</p>
<p><strong>Cross-functional collaboration:</strong><br>
Collaborate with other departments such as engineering, maintenance, and quality assurance.<br>
Participate in cross-functional teams to address operational challenges.</p>
<h4>Role accountability</h4>
<p><strong>HR proficiency:</strong><br>
Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br>
Ability to recognize low performers and guide them to improve or release them.<br>
Ability to treat subordinates equally without any discrimination.<br>
Assessment criteria of subordinates is performance that leads to planned results.<br>
Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p>
<p><strong>Responsibility:</strong><br>
Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br>
Able to anticipate problems and make the necessary proactive steps to prevent them.<br>
Ability to take necessary and proper timely decisions.</p>
<p><strong>Delivery:</strong><br>
Deliver the required results in a timely manner with required quality and cost.</p>
<p><strong>Making a tangible difference:</strong><br>
Must make a tangible difference to his area of operation and exceed business expectations.</p>
<p><strong>Business planning and performance:</strong><br>
Able to transform the corporate goals into business plans.<br>
Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br>
Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br>
Provide periodic work progress reports.<br>
Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p>
<p><strong>Organizational development:</strong><br>
Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br>
Ensure availability of job descriptions for all job roles and deployment.</p>
<p><strong>Business process improvements:</strong><br>
Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br>
Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br>
Promote the automated systems and use them fully, to spread its culture.</p>
<p><strong>Quality:</strong><br>
Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p>
<p><strong>Adaptation:</strong><br>
Adapt to new and alternative techniques, technologies, management structures, and business models.</p>
<p><strong>Health, safety and environment:</strong><br>
Ensure a safe, secure, and legal work environment as per the standard regulations.</p>
<h4>Academic qualification</h4>
<p>Bachelor degree in electrical engineering</p>
<h4>Work experience</h4>
<p>6 to 10 years</p>
<h4>Technical / functional competencies</h4>
<ul>
<li>Operations management</li>
<li>Operations planning</li>
<li>Operations research</li>
</ul></p><p></p>
Jordan - Amman
<p><h4>Job purpose</h4>
<p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p>
<h4>Key accountability areas</h4>
<strong>Production planning and scheduling:</strong><br>
<li>Develop and implement production plans to meet customer demand.</li>
<li>Create and manage production schedules, optimizing resource utilization.</li>
<strong>Resource management:</strong><br>
<li>Allocate and manage human and equipment resources effectively.</li>
<li>Ensure that staffing levels are aligned with production requirements.</li>
<strong>Quality control and assurance:</strong><br>
<li>Implement and oversee quality control processes to ensure product quality.</li>
<li>Collaborate with the quality management team to maintain high-quality standards.</li>
<strong>Process optimization:</strong><br>
<li>Identify opportunities for process improvement and implement efficiency measures.</li>
<li>Implement lean manufacturing principles and continuous improvement initiatives.</li>
<strong>Cost control and budget management:</strong><br>
<li>Monitor and control manufacturing costs to meet budgetary constraints.</li>
<li>Implement cost-saving measures without compromising quality or safety.</li>
<strong>Health and safety compliance:</strong><br>
<li>Ensure compliance with health and safety regulations and standards.</li>
<li>Implement and enforce safety protocols to create a secure working environment.</li>
<strong>Supply chain coordination:</strong><br>
<li>Collaborate with supply chain teams to ensure timely availability of raw materials.</li>
<li>Manage relationships with suppliers to optimize the supply chain.</li>
<strong>Team leadership and development:</strong><br>
<li>Lead and manage manufacturing teams, providing guidance and support.</li>
<li>Develop a culture of accountability, teamwork, and continuous learning.</li>
<strong>Production efficiency metrics:</strong><br>
<li>Establish and monitor key performance indicators (KPIs) to measure production efficiency.</li>
<li>Analyze data to identify areas for improvement and track progress.</li>
<strong>Cross-functional collaboration:</strong><br>
<li>Collaborate with other departments such as engineering, maintenance, and quality assurance.</li>
<li>Participate in cross-functional teams to address operational challenges.</li>
<h4>Role accountability</h4>
<strong>HR proficiency:</strong><br>
<li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li>
<li>Ability to recognize low performers and guide them to improve or release them.</li>
<li>Ability to treat subordinates equally without any discrimination.</li>
<li>Assessment criteria of subordinates is performance that leads to planned results.</li>
<li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li>
<strong>Responsibility:</strong><br>
<li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li>
<li>Able to anticipate problems and make the necessary proactive steps to prevent them.</li>
<li>Ability to take necessary and proper timely decisions.</li>
<strong>Delivery:</strong><br>
<li>Deliver the required results in timely manner with required quality and cost.</li>
<strong>Making a tangible difference:</strong><br>
<li>Must make a tangible difference to his area of operation and exceed business expectations.</li>
<strong>Business planning and performance:</strong><br>
<li>Able to transform the corporate goals into business plans.</li>
<li>Able to plan, follow-up and execute those plans, whether they are annual or development plans.</li>
<li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li>
<li>Provide periodic work progress reports.</li>
<li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li>
<strong>Organizational development:</strong><br>
<li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li>
<li>Ensure availability of job descriptions for all job roles and deployment.</li>
<strong>Business process improvements:</strong><br>
<li>Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li>
<li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li>
<li>Promote the automated systems and using them fully, to spread its culture.</li>
<strong>Quality:</strong><br>
<p>Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p>
<strong>Adaptation:</strong><br>
<li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li>
<strong>Health, safety and environment:</strong><br>
<li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li>
<h4>Academic qualification</h4>
<p>Bachelor degree in electrical engineering</p>
<h4>Work experience</h4>
<p>6 to 10 years</p>
<h4>Technical / functional competencies</h4>
<li>Operations management</li>
<li>Operations planning</li>
<li>Operations research</li></p><p></p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Purpose of the Job
<br></span><p>As a key member of DevOps team, the Senior Analyst, Change and Release Management will play a critical role focuses on streamlining software development processes by integrating development and operations, implementing automation tools, and fostering collaboration. Responsibilities include infrastructure management, automation of deployment pipelines, tool selection and integration, and ensuring efficient, reliable, and secure delivery of software products throughout the development lifecycle.</p><br><br>
<p>Additionally, the incumbent will optimize resource utilization and ultimately, the role contributes to quicker release cycles, reduced downtime, improved system performance, and increased innovation, driving overall business agility and success.</p><br><br>Job Description
<br><p><strong>Customer:</strong></p><br><br>
<p>•Ensure continuous delivery of new features and updates to improve product offerings.</p><br><br>
<p>•Quickly respond to and resolve production issues to minimize customer impact.</p><br><br>
<p>•Collect and analyze customer feedback to guide development and operations improvements.</p><br><br>
<p>•Maintain and improve system reliability, uptime, and overall performance.</p><br><br>
<p><strong>People:</strong></p><br><br>
<p>•Foster a collaborative culture between development, product team, and other cross-functional teams.</p><br><br>
<p>•Facilitate regular communication and collaboration through meetings, tools, and processes.</p><br><br>
<p>•Provide training and resources to team members to improve their skills in DevOps practices and tools.</p><br><br>
<p>•Encourage continuous learning and professional development within the team.</p><br><br>
<p>•Promote best practices and standards across the team.</p><br><br>
<p><strong>Operations:</strong></p><br><br>
<p>•Develop and maintain CI/CD pipelines to automate the build, test, and deployment processes.</p><br><br>
<p>•Automate repetitive tasks to increase efficiency and reduce human error.</p><br><br>
<p>•Manage cloud and on-premises infrastructure to support development and production environments.</p><br><br>
<p>•Ensure infrastructure is scalable, secure, and cost-effective.</p><br><br>
<p>•Implement incident management processes to quickly address and resolve production issues.</p><br><br>
<p>•Conduct post-incident reviews and implement improvements to prevent future occurrences.</p><br><br>
<p>•Manage and maintain configuration settings for applications and infrastructure.</p><br><br>
<p>•Use configuration management tools to ensure consistency across environments.</p><br><br>
<p>•Participate in strategic planning and roadmap development for DevOps initiatives.</p><br><br>
<p>•Lead the planning, coordination, and execution of software releases across multiple environments, ensuring timely and high-quality delivery.</p><br><br>
<p>•Design, build, and maintain scalable infrastructure.</p><br><br>
<p><strong>Financial Results:</strong></p><br><br>
<p>•Monitor and optimize cloud and infrastructure costs to ensure efficient use of resources.</p><br><br>
<p>•Implement cost-saving measures without compromising on performance and reliability.</p><br><br>
<p>•Allocate resources effectively to meet operational and project needs.</p><br><br>
<p>•Balance resource allocation to support both ongoing operations and new initiatives.</p><br><br>
<p>•Assist in planning and managing budgets for DevOps tools, infrastructure, and team resources</p><br><br>Job Requirements - Experience and Education
<br><ul>
<li>Bachelor’s degree in computer science or engineering.</li>
<li>Candidates working for this position should possess at least 3 years of work experience as a DevOps Engineer, release management.</li>
<li>Candidates must possess ample knowledge and experience in system automation, deployment, and implementation.</li>
<li>Strong ability to work with remote teams.</li>
<li>Candidates must possess experience in using Linux, Windows, CI/CD, Azure DevOps, GitHub, AWS Code Deploy.</li>
<li>The candidates should also possess experience in the software development process and tools and languages like SaaS, Python, Shell scripting and Git. </li>
<li>Candidates should demonstrate knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, and others.</li>
<li>Candidates must possess in configuring and automating the monitoring tools. Examples: Elastic APM, DebugDiag, etc</li>
</ul><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
Jordan - Amman
<p>JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p><p>CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management.</p><p>Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p><p>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</p><p>Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</p>
Jordan - Amman
<p>المتطلبات</p><p> </p><p>* خبرة عملية من سنة إلى سنتين في مجال المبيعات.</p><p>* خبرة في المبيعات الخارجية وتطوير العملاء تعتبر ميزة قوية.</p><p>* يفضل من لديه خبرة في قطاع الاتصالات أو IT أو Cybersecurity.</p><p>* مهارات قوية في التواصل والتفاوض والإقناع.</p><p>* القدرة على استقطاب عملاء جدد وبناء علاقات تجارية طويلة الأمد.</p><p>* القدرة على تحقيق أهداف المبيعات والعمل وفق مؤشرات الأداء KPIs.</p><p>* شخصية مبادرة، طموحة، واحترافية.</p><p>* إجادة اللغة الإنجليزية تعتبر ميزة إضافية.</p><p>* رخصة قيادة سارية.</p><p> </p><p>المسؤوليات</p><p> </p><p>* استقطاب عملاء جدد وتطوير قاعدة العملاء.</p><p>* تنفيذ زيارات ميدانية للعملاء وبناء علاقات تجارية.</p><p>* تقديم وبيع حلول وخدمات الاتصالات وتقنية المعلومات والأمن السيبراني.</p><p>* إعداد عروض الأسعار ومتابعة العملاء حتى إتمام عملية البيع.</p><p>* تحقيق المستهدفات الشهرية والسنوية للمبيعات.</p><p>* متابعة السوق والمنافسين واكتشاف فرص تجارية جديدة.</p><p>* تحديث تقارير المبيعات والـ Sales Pipeline بشكل مستمر.</p>
Save the Children International
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Save the Children International has an exciting opportunity for a<strong>Head, People Operations </strong>to join our <strong>global team</strong>. </p><br><ul> <li><strong>Job Title:</strong> Head, People Operations</li> <li><strong>Reports To:</strong> Director, People Services</li> <li><strong>Work Pattern:</strong> Remote with flexible working options available </li> <li><strong>Location:</strong> Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: SCI Careers </li> <li><strong>Contract Length:</strong> Permanent</li> <li><strong>Right to Work:</strong> The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment </li> <li><strong>People Management:</strong> manager of multiple teams; 13 direct/indirect reports </li> <li><strong>Remit: </strong> Global</li></ul><p><strong>Team Purpose</strong> </p><br><p>The People Operations team plays a critical role in delivering an exceptional employee experience across our global workforce. Through the provision of efficient, customer-centric people services, the team manages all transactional HR activities throughout the employee lifecycle, including onboarding, offboarding, contractual changes, and core HR administration. Acting as a key connection point with our payroll team, they ensure the accurate and timely processing of employee data and payroll-related activities. In addition, the team partners with the People Centres of Excellence to implement and operationalise global people strategies, policies, and programmes, ensuring consistency, compliance, and alignment with organisational goals.</p><br><p><strong>Role Purpose</strong></p><br><p>Ensure the delivery of a seamless, customer-focused People Operations service across the full employee lifecycle for our global teams. Oversee the efficient execution of all HR transactional activities, including new starters, leavers, contractual changes, and employee records management. Drive data accuracy and governance across HRIS platforms, maintaining a trusted and reliable source of people data for the organisation. Act as a key point of contact for employees, managers, and local teams, providing expert guidance and directing stakeholders to the appropriate policies, processes, and resources to enable effective resolution of people-related queries and requests.</p><br><p><strong>Principal Accountabilities</strong> </p><br><ol> <li><strong>Lead the People Operations function</strong> to deliver a high-quality people service across our global workforce. Ensure all employee and manager queries, requests, and transactions are managed effectively and resolved within agreed service level agreements (SLAs), driving a positive employee experience.</li> <li><strong>Establish, monitor, and analyse People Operations metrics and KPIs</strong> to measure service performance, identify trends, and drive continuous improvement in operational efficiency, service quality, and employee satisfaction.</li> <li><strong>Own the integrity of SCI's people data</strong>, ensuring all organisational, employee, and workforce information is accurately maintained within HRIS. Implement and maintain robust data governance frameworks, controls, and processes to safeguard data quality, accuracy, and compliance.</li> <li><strong>Lead the continuous review and enhancement of HR policies, systems, and processes</strong>, ensuring they remain fit for purpose, scalable, compliant with local legislation, and aligned to the evolving needs of the organisation.</li> <li><strong>Oversee and approve monthly payroll submissions</strong> across all global teams and international employees, ensuring the accuracy of HRIS data, compliance with statutory requirements, and seamless coordination with payroll providers and internal stakeholders.</li> <li><strong>Deliver accurate and insightful people analytics and reporting</strong>, including headcount, turnover, absence, recruitment, diversity, and service performance metrics, providing data-driven insights to inform decision-making and workforce planning.</li> <li><strong>Ensure full compliance with employment legislation, GDPR, and internal governance requirements</strong> across the UK, Ireland, and other applicable jurisdictions, mitigating risk through robust operational controls and best practice processes.</li> <li><strong>Partner closely with the Reward team</strong> to successfully deliver all cyclical reward activities, including annual salary reviews and statutory reporting requirements such as Gender Pay Gap reporting. Support reward analysis and ensure the consistent application of reward policies, frameworks, and practices across the organisation.</li> <li> <strong>Drive operational excellence and continuous improvement initiatives</strong> across People Services, leveraging technology, automation, and process optimisation to improve efficiency, reduce risk, and enhance the employee experience.</li> <li> <strong>Lead, develop, and inspire the People Operations team</strong>, fostering a culture of accountability, collaboration, customer service excellence, and continuous learning to ensure the team delivers against organisational objectives.</li> <li><strong>Oversee facilities management and compliance activities for the UK office</strong>, ensuring a safe, efficient, and compliant working environment for employees and visitors.</li></ol><p><strong>Essential Experience and Skills</strong> </p><br><ul> <li>Extensive experience of establishing and leading diverse HR Operations teams</li> <li>Experience of leading HR Operational activity in complex organisations during times of significant change</li> <li>Proven experience of re-designing and simplifying key HR Operations processes</li> <li>Excellent written and verbal communication skills with the ability to relate business priorities and strategy to day-to-day activities for the People Operations team</li> <li>Proven ability to build and maintain relationships with key stakeholders </li> <li>Ability to prioritise and manage workload during peaks of employee related activity at different times of the year</li> <li>Proven excellence in building and motivating a strong team, remotely, with a focus on building a diverse and inclusive team focussed on delivering excellence across all aspects of the role.</li> <li>Experienced in managing and motivating subject matter experts in particular Reward and Global Mobility</li></ul><p><strong>Education and Qualifications </strong> </p><br><p><strong>Desirable</strong> </p><br><ul> <li>CIPD Member status (or International equivalent). Chartered Institute of Personnel and Development (CIPD) qualification or equivalent</li></ul><p><strong>Working at Save the Children International</strong> </p><br><p>Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first. </p><br><p>We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. </p><br><p>The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, <strong>Ambition for Children 2030</strong>, and reach every last child. </p><br><p><strong>Diversity, Equity and Inclusion and Equal Opportunities</strong> </p><br><p>DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation. </p><br><p>We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply. </p><br><p>Reasonable adjustments will be made should any candidate invited to interview require this. </p><br><p><strong>Application Information</strong> </p><br><p>Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found at SCI Careers. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes. </p><br><p>Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment. <br> <br> Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline. </p><br><p><strong>Our Recruitment Process</strong> </p><br><ul> <li>Application review by our recruiting team based on your CV and cover letter </li> <li>Two-stage competency-based interviews with the hiring team </li> <li>Some recruitment may include an additional assessment or case study stage, or a third stage interview </li> <li>If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks </li></ul><p>We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-Harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities. </p><br><p><strong>Save the Children does not charge a fee at any stage of the recruitment process.</strong></p><br><br> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! </p><br>
<p><strong>Learn more: jti.com</strong></p><br> <p><strong>Young Engineer Program</strong></p><br> <p><strong>What this position is about – Purpose: </strong></p><br> <p>Join our dynamic team as a participant in our Young Engineer Development Program! This two-year program offers a unique opportunity to gain diverse experience through rotations in various departments within our organization. As a participant, you will have the chance to contribute to meaningful projects, receive comprehensive training, and develop valuable skills that will lay the foundation for a successful career in engineering.<br>Empowering Diversity: Diversity fuels innovation. By embracing a wide range of perspectives and experiences, we can unlock new solutions and breakthroughs in engineering. Let's embrace diversity to shape a brighter future.</p><br>
<p>Shaping Tomorrow's Innovators Today: The future of engineering is in the hands of the next generation. Let's empower you to be bold, creative, and innovative in shaping a world filled with endless possibilities.<br> </p><br> <p><strong>What will you do:</strong></p><br> <ul>
<li>Rotate through different departments including Production Finance, Manufacturing Services, and Engineering, gaining hands-on experience in areas such as costing, budget control, procurement, project planning, and more</li>
<li>Lead Continuous Improvement (CI) projects aimed at optimizing processes and driving operational excellence within the organization</li>
<li>Collaborate with cross-functional teams to implement CI initiatives and achieve key performance indicators (KPIs) improvements</li>
<li>Participate in factory orientations and training sessions to gain a deep understanding of our operations and standard</li>
</ul> <p><strong>Who are we looking for - Requirements:</strong> </p><br> <ul>
<li>Bachelor’s degree in engineering or related field</li>
<li>Strong analytical and problem-solving skills</li>
<li>Excellent communication and teamwork abilities</li>
<li>Proven leadership experience or potential demonstrated through academic, extracurricular, or professional activities</li>
<li>Willingness to adapt and learn in a fast-paced environment</li>
</ul>
<p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br>
<p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The Business Development Representative (SMB account growth focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.</p>
<p>Working closely with account managers and sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.</p>
<h4>Responsibilities:</h4>
<strong>SMB Account Management & Growth</strong><br>
<li>Own and manage a portfolio of SMB accounts, focusing on account growth, customer retention, upsell and cross-sell opportunities</li>
<li>Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements</li>
<li>Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions</li>
<li>Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts</li>
<br>
<strong>Sales Development & New Business Generation</strong><br>
<li>Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities</li>
<li>Qualify opportunities by identifying customer requirements, decision-makers, budgets, timelines</li>
<li>Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure</li>
<li>Support pipeline acceleration and revenue generation initiatives across the SMB portfolio</li>
<br>
<strong>Pipeline & Sales Management</strong><br>
<li>Manage multiple opportunities simultaneously within a high-volume sales environment</li>
<li>Maintain accurate CRM records including pipeline updates, account activities, opportunity tracking, forecasting data</li>
<li>Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms</li>
<li>Consistently meet or exceed defined sales and activity KPIs</li>
<br>
<strong>Collaboration & Stakeholder Alignment</strong><br>
<li>Collaborate closely with account managers and sales teams to align on account strategies, customer engagement plans, revenue growth opportunities</li>
<li>Support broader sales initiatives and campaigns targeting SMB customers</li>
<li>Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment</li>
<h4>Requirements</h4>
<li>2–4 years of experience in B2B sales, SMB account management, inside sales, business development roles</li>
<li>Experience within ICT, technology services, or digital solutions environments is preferred</li>
<li>Proven track record in upselling, cross-selling, closing small to mid-sized deals</li>
<li>Experience managing multiple accounts and short-cycle sales opportunities</li>
<li>Familiarity with Salesforce or similar CRM platforms, sales engagement and prospecting tools</li>
<li>Bachelor’s degree in business administration, marketing, sales, information technology, or a related field</li></p><p></p>
Deloitte & Touche (M.E.)
Jordan - Amman
<p><h4>AI & Data | AI Insights and Engagement | Consultant / Senior Consultant</h4>
<p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li><strong>Integrity</strong></li>
<li><strong>Outstanding value to markets and clients</strong></li>
<li><strong>Commitment to each other</strong></li>
<li><strong>Strength from cultural diversity</strong></li>
</ul>
<h4>Overview</h4>
<p>During your tenure as a Consultant / Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p>
<h4>Technical capabilities:</h4>
<ul>
<li>Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development.</li>
<li>Extensive knowledge of statistical analysis and mathematical modeling techniques.</li>
<li>Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch.</li>
<li>Strong SQL skills for data querying and database management.</li>
<li>Understanding of NLP, NLG, and GenAI techniques.</li>
<li>Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink.</li>
<li>Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing.</li>
<li>Experience in using deployment techniques such as cron jobs, Docker, and Kubernetes.</li>
<li>Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems.</li>
<li>Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets.</li>
<li>Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy.</li>
<li>Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.</li>
<li>Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting.</li>
<li>Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively.</li>
<li>Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</li>
</ul>
<h4>Functional capabilities:</h4>
<ul>
<li>Produce a high-quality work product and collaborate with others to deliver a superior client experience.</li>
<li>Understand how business functions operate and how sector trends impact a client’s business.</li>
<li>Identify opportunities to improve the efficiency and effectiveness of key processes within a business function.</li>
<li>Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges.</li>
<li>Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations.</li>
<li>Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner.</li>
<li>Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations.</li>
<li>Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc.) is a plus.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Identify and embrace our purpose and values and put these into practice in their professional life.</li>
<li>Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador.</li>
<li>Seek opportunities to challenge self; team with others across businesses and borders to deliver and take accountability for own and team results.</li>
<li>Build relationships and communicate effectively in order to positively influence peers and other stakeholders.</li>
<li>Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities.</li>
<li>Excellent communication and people skills, with a strong emphasis on team working.</li>
<li>Strong administrative and numeracy skills and ability to analyze complex data with good attention to details.</li>
<li>Ability to lead and mentor junior data scientists, guiding them in their professional growth and development.</li>
<li>Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines.</li>
<li>Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders.</li>
<li>Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions.</li>
<li>Strong business acumen, identifying opportunities where data science can drive business value and growth.</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field.</li>
<li>1-6 years of practical experience in data science or related roles.</li>
<li>Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders.</li>
<li>Good command of written and spoken English.</li>
<li>Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours.</li>
<li>Willingness to travel across GCC region (50-75% of time).</li>
</ul>
<h4>Additional preferred qualifications:</h4>
<ul>
<li>Experience in Big Four or Global System Integrators is a plus.</li>
<li>Arabic language is a plus.</li>
<li>Professional certification in any of the above-mentioned tools or platforms will be a plus.</li>
<li>Publications or articles on data science topics is a plus.</li>
<li>Patents on machine learning would be an added advantage.</li>
</ul></p><p></p>
Mercy Corps
Jordan - Amman
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions </span><span >into action — helping people triumph over adversity and build stronger communities from within. </span><span >Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team (Program / Department Summary)</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p > </p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p > </p>
<p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p > </p>
<p ><span >The Position </span></p>
<p ><span >The Research and Learning Coordinator will support the Research and Learning Lead, overseeing the creation and execution of formative research and market analysis efforts, and streamlining research activities to bolster Jordan's MSEs and HBBs, optimizing research efficiency, and catalyzing collaborative knowledge sharing among stakeholders. Charged with identifying key trends and sector-specific alignments, the coordinator supports the Research and Learning Lead in facilitating evidence-based decision-making that shapes impactful interventions within the scope of Iqlaa. </span></p>
<p > </p>
<p ><span >S/he will coordinate with project partners to facilitate their contribution to Iqlaa's research activities. S/he will contribute to the vetting of subcontractors, supervise their work, coordinate with market actors and stakeholders to ensure their participation in and their feedback on Iqlaa's research activities, and ensure that the know-how is being transferred to them with regards to conducting effective research that feeds into proper decision making. </span></p>
<p > </p>
<p ><span >The position combines strategic research coordination with dynamic support for the MSE geo-mapping, and research dissemination tools that will support the advancement and the development of the micro and small enterprises (MSEs) in Jordan. </span></p>
<p > </p>
<p ><span >The role involves supporting and executing evidence-based research initiatives to generate effective tools and insights, that will support effective research dissemination for Iqlaa main findings addressed to relevant stakeholders. By synthesizing research findings into accessible formats and ensuring alignment across partners, the candidate will play a key role in informing policy reform, driving advocacy efforts, and creating a responsive ecosystem that supports the growth, resilience, and sustainability of MSEs and home-based businesses.</span></p>
<p > </p>
<p ><span >Essential Responsibilities </span></p>
<p ><em ><u >Research</u></em></p>
<p ><span >• Support research project implementation and ensure quality and timeliness of research project activities, outputs, and reports. </span></p>
<p ><span >• Facilitate an inclusive process with project partners as well as MSEs. This includes planning and co-leading specific workshops and events, as well as day-to-day correspondence and check-ins. </span></p>
<p ><span >• Collaborate with research partners as directed by the Research and Learning Lead to ensure the delivery of high-quality products for Mercy Corps and Partners. </span></p>
<p ><span >• Supporting procurement processes to bring on board local research firms for research activities. </span></p>
<p ><span >• Manage field teams to ensure the timeliness and quality of the fieldwork, including providing oversight/quality assurance of primary data collection as requested.</span></p>
<p > </p>
<p ><em ><u >Collaboration, Learning, and Adaptation (CLA)</u></em></p>
<p ><span >• Support the implementation of Iqlaa’s research and learning plan with the guidance of the PQL Director and CLA Manager </span></p>
<p ><span >• Support the Research and Learning Lead in research findings interpretation, dissemination, and application within and outside the Activity. </span></p>
<p ><span >• Collaborate with the Inclusion Lead to ensure that research processes and approaches are gender sensitive. Ensure data collection tools and data collection teams are inclusive.</span></p>
<p > </p>
<p ><em ><u >Research Communication, Reporting, and Dissemination</u></em></p>
<p ><span >• Support in drafting research reports and soliciting and incorporating input from review team members within Mercy Corps and Partners </span></p>
<p ><span >• Contribute to research briefs and/or other accessible summaries of studies. </span></p>
<p ><span >• Support dissemination and uptake of research results among target audiences, including through organizing events and presentations. </span></p>
<p ><span >• Support with donor reporting related to research activities in Iqlaa. </span></p>
<p ><span >• Work with the PPD Manager and the Research and Learning Lead on Result 1 activities and outcomes</span></p>
<p > </p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >None.</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To: </span><span >Research and Learning Team Lead</span></p>
<p ><span >Works Directly With: </span><span >Primarily with the Research and Learning Team, Iqlaa’s higher management (COP-DCOPs), Iqlaa’s Mercy Corps components, and partners. </span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >• Master's degree in a quantitative field with experience in statistics or quantitative analysis (e.g. computer science, applied mathematics, statistics, economics) or a bachelor’s degree in international relations, Political Science, Economics, or Business Administration. </span></p>
<p ><span >• If the applicant has an undergraduate degree, at least 3 years of relevant experience is required. If the applicant has a master’s degree, at least 2 years of relevant experience is needed. A broad range of quantitative and qualitative research methods, design, and analysis is needed. Previous experience in an economic development project is preferred. </span></p>
<p ><span >• Minimum experience of 5-7 years in the core activities with clear evidence on competencies and relevant experience.</span></p>
<p ><span >• Experience managing or working closely with internal and external research partnerships required. </span></p>
<p ><span >• Demonstrated skills with quantitative and qualitative research methodologies required. Significant experience with different study designs and processes, for example, randomized control trials, and sampling strategies. </span></p>
<p ><span >• Demonstrated ability to communicate research findings, both visually and in writing </span></p>
<p ><span >• Strong analytical skills and the ability to effectively gather and summarize large amounts of information from various sources. </span></p>
<p ><span >• Extremely strong writing skills, including experience generating substantive written products (e.g. long-form reports, policy briefs, syntheses, etc.) and excellent verbal communication skills. </span></p>
<p ><span >• Fluent in spoken and written Arabic and English.</span></p>
<p > </p>
<p ><span >Success Factors </span></p>
<p ><span >The ideal candidate will bring a genuine enthusiasm for research and a dedicated approach to driving progress in economic development through thoughtful analysis. Exceptional organizational skills and the ability to efficiently juggle diverse tasks are essential for delivering high-quality research promptly. </span></p>
<p > </p>
<p ><span >Strong communication abilities are fundamental, given the role's need for close collaboration with a variety of partners and teams. The skill to distill and share complex research in a clear, practical format is key. Inclusivity and cultural sensitivity are also crucial, ensuring that all research is respectful and representative. </span></p>
<p > </p>
<p ><span >Adaptability and continuous learning are valued for keeping pace with the dynamic nature of the project and embracing new research methods. As responsibilities grow, leadership will become essential for steering team members and partners toward research excellence. A proactive stance in problem-solving, along with the capacity for innovation, will distinguish a Research Coordinator who significantly advances Iqlaa's mission. </span></p>
<p > </p>
<p ><span >An analytical mindset and strategic thinking, combined with the talent to craft compelling stories from data, will enhance the Research Coordinator's contributions to Iqlaa. Moreover, a strong sense of responsibility towards participants and stakeholders will define their role as a respected and principled member of the research team.</span></p>
<p > </p>
<p ><span >Competencies</span></p>
<p ><span >• Demonstrated ability to lead and communicate effectively with team members of varied work styles, follow procedures, and meet deadlines. </span></p>
<p ><span >• Demonstrated flexibility and creativity in planning and problem-solving. </span></p>
<p ><span >• Ability to constructively engage in and bridge academic and practitioner discussions. </span></p>
<p ><span >• Versatile multi-tasker with the proven ability to organize and prioritize many urgent tasks. </span></p>
<p ><span >• Proven ability to take initiative and be accountable for results. </span></p>
<p ><span >• Ability to understand the larger picture while remaining focused on the details. </span></p>
<p ><span >• Even temperament and a good sense of humor are appreciated.</span></p>
<p ><span >• Flexibility to adapt to changing conditions and requirements.</span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p > </p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق</span><span > </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
<p class="ql-align-right" > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p > </p>
Human Resources M.E
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><b><span>About the
Role:</span></b><span><br> We are seeking a highly experienced and strategic Logistics & Forwarding
Manager to lead our forwarding operations. This role is pivotal in driving
efficiency, profitability, and growth. The ideal candidate will possess deep
expertise in multi-modal transportation and a robust network within the
Jordanian market and the wider international logistics community.</span></p><br><p><span>You will not
only oversee the operational execution of shipments but will also play a
critical commercial role</span><span>partnering closely with the sales department to secure
business and leveraging your negotiation skills to secure the best transporter
deals and competitive rates from providers.</span><br></p><br><span></span><br><br><p><b><span>Key
Responsibilities:</span></b><br></p><br><p><b><span>Pricing &
Procurement by ensuring:</span></b><br></p><br><ul><li><span>All sales requests are attended to, and freight rates are obtained and negotiated from the most suitable agents, shipping lines, and carriers are contacted for competitive rates.</span><br></li><li><span>The best logistics and transport providers are secured to optimize cost at the needed service levels.</span><br></li><li><span>The profitability of offers and that the pricing aligns with market trends and company financial goals.</span><br></li></ul><p><b><span>Operational
Excellence (Multi-Modal)</span></b><br></p><br><ul><li><span>Oversee end-to-end forwarding operations across Land (In-land & Out-land), Airfreight (Import & Export), and Ocean Freight (Import & Export).</span><br></li><li><span>Manage the entire shipping lifecycle including booking, documentation, and cargo tracking to ensure adherence to timelines.</span><br></li><li><span>Develop and implement operational policies to enhance efficiency, quality, and service delivery.</span><br></li></ul><p><b><span>Relationship
Management (Internal & External)</span></b><br></p><br><ul><li><b><span>Internal:</span></b><span> Collaborate closely with the Sales department to support business development. </span><br></li><li><b><span>External:</span></b><span> Leverage and expand strong relationships with international networks, international/local agents, and shipping lines in Jordan.</span><br></li><li><span>Maintain excellent rapport with clients, ensuring swift resolution of requests, complaints, and problems.</span><br></li></ul><p><b><span>Compliance,
Documentation, & Financial Control</span></b><br></p><br><ul><li><span>Ensure strict compliance with international and local shipping regulations, including customs requirements and trade agreements.</span><br></li><li><span>Oversee the preparation and verification of essential shipping documents (Bills of Lading, Commercial Invoices, Certificates of Origin).</span><br></li><li><span>Manage the departmental budget, monitor operational costs, and identify cost-reduction opportunities.</span><br></li><li><span>Prepare and analyze performance reports (revenue, costs, efficiency metrics) and manage risk mitigation strategies, including insurance and claims handling.</span><br></li></ul><span></span><br><br><br><span>Requirements</span><p><b><span>Qualifications
& Experience:</span></b><br></p><br><ul><li><b><span>Experience:</span></b><span> Minimum of 10-12 years of progressive experience in freight forwarding, specifically managing Land, Air, and Ocean operations (Import & Export).</span><br></li><li><b><span>Industry Knowledge:</span></b><span> Strong knowledge of the local Jordanian logistics market, including key shipping lines, customs regulations, and local agents.</span><br></li><li><b><span>Network:</span></b><span> Established relationships with international networks and local service providers is essential.</span><br></li><li><b><span>Leadership:</span></b><span> Proven experience leading and developing a team.</span><br></li><li><b><span>Negotiation:</span></b><span> Strong commercial acumen with a proven track record of negotiating the best rates and terms with transporters, carriers, and agents.</span><br></li><li><b><span>Commercial Mindset:</span></b><span> Ability to work cross-functionally with Sales and Marketing to support revenue growth.</span><br></li></ul><p><b><span>Key
Competencies:</span></b><br></p><br><ul><li><span>Strategic Planning & Analytical Thinking.</span><br></li><li><span>Strong Communication & Interpersonal Skills.</span><br></li><li><span>Problem-Solving & Crisis Management.</span><br></li><li><span>Financial & Budgetary Management.</span><br></li><li><span>Customer-Centric Approach.</span><br></li><li><span>Excellent Follow-up Skills.</span><br></li></ul><br><span>Benefits</span><p><b><span>What We
Offer:</span></b><br></p><br><ul><li><span>Competitive salary package.</span><br></li><li><span>Leadership opportunity in a dynamic environment.</span><br></li></ul><ul><li><span><span><span>The chance to manage a diverse and complex
supply chain network</span></span><br></span></li></ul><br> </div>