Embedded Systems Engineer Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Monitor and analyze banking transactions to identify, assess, and prevent fraudulent and suspicious activities using fraud detection systems, data analytics, and early-warning tools.<br> Support fraud investigations, risk assessment, reporting, and continuous improvement of fraud prevention strategies.<br> Key Responsibilities Monitor transactions and investigate suspicious activities and fraud alerts.<br> Analyze data and identify fraud patterns, trends, and emerging risks.<br> Take appropriate initial actions to contain and prevent fraud in line with Bank policies.<br> Prepare periodic fraud reports, statistics, and management recommendations.<br> Support the enhancement of fraud detection systems and monitoring tools.<br> Keep up to date with regulatory requirements and global fraud trends.<br> Develop fraud awareness materials for employees and customers.<br> Participate in Business Continuity Planning (BCP) and emergency response activities.<br> Bachelor’s degree in Business Administration, Finance, Banking, or a related field.<br> Minimum 5 years of banking experience .<br> Strong knowledge of fraud detection, financial forgery, banking products, cards, and electronic channels.<br> Knowledge of Fraud Detection Systems, data analytics, and AI-based monitoring.<br> Understanding of operational risk, AML, BCP, and relevant local/international regulations.<br> Strong analytical, investigative, communication, and decision-making skills.<br> Good command of English.<br></span> </div>

<p>Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind. We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.</p><p>Responsibilities:</p><ul><li>A Customer Care Agent serves as the bridge between the company and its customers, engaging with them via voice or text channels. Their primary role is to respond to customer inquiries, provide detailed service information, resolve any issues that arise, and represent the company professionally and courteously. This position is offered as a three-month contract.</li><li>Address customer inquiries regarding available products and services.</li><li>Create and manage customer accounts, ensuring accurate documentation of account details in written or digital formats.</li><li>Actively listen to customer concerns, identifying the root cause of any issues.</li><li>Provide prompt and appropriate solutions to customer problems.</li><li>Escalate complex cases to management, including all necessary background information.</li><li>Anticipate customer needs by following up on previous interactions, offering reorders or additional services.</li><li>Collaborate with all internal departments to effectively resolve customer issues.</li><li>Flexibility to work different shifts (including evenings, weekends, or holidays).</li><li>Willingness to participate in training before hire and on-the job.</li><li>Excellent listening skills and an empathetic voice and manner.</li><li>Dedication to customer satisfaction.</li><li>Basic knowledge of computer software and office systems.</li><li>Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.</li><li>Familiarity with all of the goods and services offered by the company.</li><li>Experience in Automotive Industry is a plus.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent listening skills and an empathetic voice and manner. Dedication to customer satisfaction. Basic knowledge of computer software and office systems. Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer. Familiarity with all of the goods and services offered by the company. Experience in Automotive Industry is a plus.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<p>We are seeking an experienced Finance Manager with a strong track record in financial management to oversee and strengthen our financial operations. The ideal candidate will bring solid leadership in financial planning, reporting, and controls, along with the systems experience to support a modern, efficient finance function.</p><p>Key Responsibilities</p><ul><li>Oversee the company's financial planning, budgeting, and reporting processes.</li><li>Manage cash flow, financial controls, and ensure compliance with relevant financial regulations and standards.</li><li>Prepare accurate and timely financial statements and management reports for senior leadership.</li><li>Supervise and mentor finance team members, ensuring efficient day-to-day operations.</li><li>Support cost control, procurement finance, and investment analysis relevant to industrial/mining operations.</li><li>Liaise with external auditors, banks, and regulatory bodies as required.</li><li>Identify opportunities to improve financial processes, systems, and reporting efficiency.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li>10+ years of relevant experience in finance management, ideally within industrial, manufacturing, or mining sectors.</li><li>Bachelor's degree in Finance, Accounting, or a related field (professional certification such as CPA, CMA, or ACCA is a plus).</li><li>SAP experience preferred.</li><li>Strong knowledge of financial reporting standards, budgeting, and financial controls.</li><li>Excellent leadership, analytical, and communication skills.</li></ul>

<p>The Account Manager is accountable for the promotion of the company products/services, through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs. Main Duties and Responsibilities • Identify, develop, and close new business opportunities. • Manage the full sales cycle from prospecting to contract closure. • Build and maintain strong relationships with customers and key stakeholders. • Understand client business requirements and position ERP solutions effectively. • Collaborate with pre-sales and technical teams to deliver tailored demonstrations and proposals. • Achieve and exceed sales targets and KPIs. • Maintain accurate pipeline and forecasting information within CRM systems.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Position Requirements</strong> • Strong understanding of ERP systems and business processes. • Hands-on experience with ERP platforms such as Oracle NetSuite and Microsoft Dynamics 365 is highly desirable. • Knowledge of Artificial Intelligence (AI) technologies, use cases, and business applications is considered an advantage. • Proven track record of achieving sales targets. • Excellent communication, presentation, and negotiation skills. • Self-motivated and customer-focused mindset. <strong>Education</strong> • Bachelor s degree in business administration, Information Technology, or a related field. <strong>Experience</strong> • 3+ years of experience in B2B software or ERP sales #LI-SK</p>

<p><b>Key Responsibilities:</b></p><p><br></p><p><span style="font-size: 11px;">Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution</span></p><p>Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system</p><p>Provide tier 2/3 functional and technical support on Explorance software solutions</p><p>Configure and implement new functionality in Explorance software solutions</p><p>Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs</p><p>Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved</p><p>Assist in new implementations, installations, upgrades and migrations of existing customers systems</p><p>Investigating issues with customer IT systems such as: SSO, LMS, SIS, HRIS</p><p>Provide basic technical and web application training to new customers when required</p><p>Communicate and coordinate with internal departments when addressing software bugs or new releases</p><p>Occasionally perform Quality Assurance tasks for testing of new software versions</p><p>Follow procedures, and continually improve internal processes for maintenance of solutions that are in production</p><p>Collaborate with developers and QA team for high quality, delivery on time</p><p>&nbsp;</p><p><b>Requirements:</b></p><p><br></p><p>Exceptional Customer Service Focus</p><p>Minimum 3 years’ customer support/technical support experience with enterprise software</p><p>Relevant technical work experience, deploying web applications in IIS including server and network administration.</p><p>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</p><p>Strong analytical problem solving and decision-making skills</p><p>Experience working with multiple stakeholders in a problem-solving environment</p><p>Exceptional communication skills, both oral and written with client interaction experience at executive levels</p><p>Ability to handle difficult or sensitive situations with diplomacy and tact</p><p>Excellent time management and organizational skills</p><p>Creative, self-motivated, with good interpersonal skills</p><p>Ability to work independently and as part of a team</p><p>Attention to detail</p><p>&nbsp;</p><p><br></p><p><b>Technical Skills and other Requirements:</b></p><p><br></p><p><br></p><p>Experience with SQL/Oracle Database querying and with MS Excel</p><p>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</p><p>Verbal and written communication skills in English and French for use in communication with global offices.&nbsp;</p><p>Passion for helping customers with strong customer service skills</p><p>Technical or Business Diploma in related fields</p><p>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</p><p>Nice to Have:</p><p><br></p><p>Technical certifications: Microsoft</p><p>Experience with HTML CSS, XML</p><p>Experience working with APIs</p><p>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</p><p>&nbsp;</p><p><br></p><p><b>Availability:</b></p><p><br></p><p>Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers</p><p>24/7 Pager/On-Call Rotation</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Exceptional Customer Service Focus</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision-making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li><li>Technical Skills and other Requirements: Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related fields</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li><li>Nice to Have: Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li><li>Availability: Must be willing to work outside of normal business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers 24/7 Pager/On-Call Rotation</li></ul>

<p>Proven hands-on experience in developing enterprise-grade applications using Oracle APEX</p><p>Strong command of Oracle Database technologies, including SQL and PL/SQL programming</p><p>Practical experience in building and managing APEX components such as workflows, forms, reports, validations, and dynamic actions</p><p>Solid background in integrating systems through RESTful APIs and SOAP-based web services</p><p>Experience in configuring and deploying Oracle REST Data Services (ORDS)</p><p>Good understanding of database architecture, query optimization, and performance tuning techniques</p><p>Familiarity with APEX security frameworks, including authentication and authorization methods</p><p>Experience using version control systems (e.g., Git) within collaborative development setups</p><p>Working knowledge of front-end technologies (HTML, CSS, JavaScript) for APEX UI customization</p><p>Ability to define and implement APEX solution architecture and development strategy</p><p>Experience establishing coding standards, development methodologies, and best practices</p><p>Strong understanding of modular development and designing scalable applications</p><p>Capability to guide teams on application structuring, reusable components, and performance enhancements</p><p>Extensive experience in technical leadership and overseeing development teams</p><p>Ability to mentor developers, conduct code reviews, and ensure high-quality implementation</p><p>Experience collaborating with business teams, analysts, and key project stakeholders</p><p>Capability to contribute to solution architecture discussions and support technical decision-making</p><p><strong>Desired Candidate Profile</strong></p><p>Core Technical Expertise</p><p>Architecture &amp; Development Approach</p><p>Leadership &amp; Team Management</p>

<p><h4>Description</h4> <p><strong>Key responsibilities</strong></p> <ul> <li>Design, build, and maintain scalable data pipelines (ETL/ELT)</li> <li>Develop and optimize data architecture, data lakes, and warehouses</li> <li>Ensure data quality, reliability, and integrity across systems</li> <li>Collaborate with product, engineering, and analytics teams to define data needs</li> <li>Build real-time and batch data processing systems</li> <li>Optimize database performance and query efficiency</li> <li>Implement data governance, security, and best practices</li> <li>Mentor junior data engineers and promote engineering excellence</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>5+ years of experience in data engineering or related roles</li> <li>Strong proficiency in Python and SQL — not just writing queries, but designing reusable, tested pipeline code</li> <li>Hands-on AWS experience (required): Redshift, S3, Athena, ECS, EventBridge</li> <li>Experience building and maintaining data warehouses — Redshift experience is a strong plus</li> <li>Familiarity with workflow orchestration tools such as Airflow or equivalent, including ECS-based scheduling patterns</li> <li>Experience with multi-database environments: PostgreSQL/Aurora and MySQL/MariaDB</li> <li>Strong understanding of data modeling, dimensional design, and schema evolution</li> <li>Experience with streaming technologies such as Kafka is a plus</li> <li>Comfort working in a fast-moving product company where priorities shift and pipelines must be resilient</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Experience supporting machine learning pipelines</li> <li>Knowledge of data governance and privacy best practices</li> <li>Experience in fast-paced startups or product companies</li> <li>Exposure to BI tools (e.g., Metabase, Tableau, Power BI)</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Key responsibilities</strong></p> <ul> <li>Design, build, and maintain scalable data pipelines (ETL/ELT)</li> <li>Develop and optimize data architecture, data lakes, and warehouses</li> <li>Ensure data quality, reliability, and integrity across systems</li> <li>Collaborate with product, engineering, and analytics teams to define data needs</li> <li>Build real-time and batch data processing systems</li> <li>Optimize database performance and query efficiency</li> <li>Implement data governance, security, and best practices</li> <li>Mentor junior data engineers and promote engineering excellence</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>5+ years of experience in data engineering or related roles</li> <li>Strong proficiency in Python and SQL — not just writing queries, but designing reusable, tested pipeline code</li> <li>Hands-on AWS experience (required): Redshift, S3, Athena, ECS, EventBridge</li> <li>Experience building and maintaining data warehouses — Redshift experience is a strong plus</li> <li>Familiarity with workflow orchestration tools such as Airflow or equivalent, including ECS-based scheduling patterns</li> <li>Experience with multi-database environments: PostgreSQL/Aurora and MySQL/MariaDB</li> <li>Strong understanding of data modeling, dimensional design, and schema evolution</li> <li>Experience with streaming technologies such as Kafka is a plus</li> <li>Comfort working in a fast-moving product company where priorities shift and pipelines must be resilient</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Experience supporting machine learning pipelines</li> <li>Knowledge of data governance and privacy best practices</li> <li>Experience in fast-paced startups or product companies</li> <li>Exposure to BI tools (e.g., Metabase, Tableau, Power BI)</li> </ul></p><p></p>

<p>We are looking for a curious, analytical, and highly motivated Associate Product Manager (APM) to join our Platform Product team. You will help build products that power supplier connectivity, hotel availability, booking reliability, room mapping, supplier quality, and supply intelligence across the Almosafer ecosystem. You will work closely with Engineering, Product, Supplier Management, Operations, Finance, Customer Experience, and Data teams to identify opportunities, launch new capabilities, improve platform performance, and solve complex operational challenges. This is a high-impact platform role where small improvements can influence millions of hotel searches and thousands of daily bookings. The ideal candidate enjoys solving ambiguous platform problems, loves working with APIs and data, and wants to build systems that operate at scale. You will report to the Senior Product Manager Hotel Supply Platform.</p><p>Responsibilities:</p><ul><li>Supplier Connectivity<ul><li>Support onboarding of new hotel suppliers by collaborating with engineering and supplier teams.</li><li>Understand supplier APIs, booking flows, pricing models, and inventory structures.</li><li>Help improve supplier onboarding efficiency and reduce integration effort.</li></ul></li><li>Platform Improvements<ul><li>Analyze booking failures, supplier issues, API errors, availability gaps, and operational escalations to identify root causes.</li><li>Drive product improvements that improve booking success rate, supplier quality, and platform reliability.</li></ul></li><li>Product Delivery<ul><li>Write Product Requirement Documents (PRDs), user stories, acceptance criteria, and release documentation.</li><li>Work closely with Engineering throughout discovery, development, testing, rollout, and post-launch analysis.</li><li>Participate in sprint planning, backlog grooming, and prioritization.</li></ul></li><li>Analytics &amp; Insights<ul><li>Build dashboards and analyze supplier performance using SQL, Excel, Tableau, or similar analytical tools.</li><li>Monitor KPIs and identify trends across supplier availability, booking failures, pricing competitiveness, and operational performance.</li><li>Validate hypotheses using data and communicate insights clearly.</li></ul></li><li>AI &amp; Automation<ul><li>Leverage AI tools and LLM-based assistants to improve product discovery, automate repetitive workflows, analyze supplier documentation, and accelerate product execution.</li><li>Continuously identify opportunities where AI can improve platform efficiency.</li></ul></li><li>Cross-functional Collaboration<ul><li>Partner with Supplier Management, Commercial, Engineering, Operations, Finance, Customer Support, and Data teams to solve cross-functional problems.</li><li>Coordinate multiple initiatives while proactively identifying risks and dependencies.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3 7 years of experience in Product Management, Business Analysis, Platform Products, Data Analytics, or Software Engineering.</li><li>Strong analytical and structured problem-solving skills</li><li>Comfortable working with APIs, backend systems, and technical products.</li><li>Experience working with SQL and Excel for data analysis.</li><li>Excellent written and verbal communication skills.</li><li>Strong ownership mindset with the ability to work independently.</li><li>Comfortable operating in ambiguity and fast-changing environments.</li><li>Experience in TravelTech, Hospitality, OTA, SaaS, Marketplace, or Platform products.</li><li>Understanding of REST APIs, JSON, and system integrations.</li><li>Experience with Tableau, Mixpanel, Kibana, Looker, or similar BI tools.</li><li>Familiarity with AI tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar productivity tools.</li><li>Exposure to hotel distribution, supplier connectivity, booking systems, or pricing platforms.</li></ul>

<p><b>Responsibilities<br></b><br>Lead and oversee the Bank s Compliance function, ensuring adherence to applicable local and international laws, regulations, regulatory instructions, and internal policies.<br>Develop, implement, and maintain compliance policies, procedures, frameworks, and controls in line with regulatory requirements and international best practices.<br>Oversee the Bank s AML/CFT program, including financial crime risk assessment, transaction monitoring, suspicious activity investigations, escalation, and regulatory reporting.<br>Supervise KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) processes, with particular focus on high-risk customers, transactions, products, services, and geographic locations.<br>Lead and oversee the sanctions compliance program, including screening and monitoring of customers, transactions, counterparties, and other relevant parties against applicable local and international sanctions lists.<br>Monitor compliance with AML/CFT, KYC, sanctions, and other regulatory requirements across the Bank s branches, subsidiaries, and agents, where applicable.<br>Conduct compliance monitoring and testing, identify breaches and control gaps, and ensure timely corrective and remedial actions.<br>Maintain effective relationships with regulatory and supervisory authorities, internal audit, and external auditors, and coordinate regulatory examinations, inspections, and audit requirements.<br>Prepare and submit required compliance, AML/CFT, sanctions, and regulatory reports to senior management and relevant authorities.<br>Provide regular reporting to senior management and relevant committees on compliance risks, regulatory developments, breaches, investigations, and remediation activities.<br>Monitor emerging compliance and financial crime risks and recommend appropriate mitigation measures and improvements to systems, controls, and processes.<br>Advise business units on compliance requirements related to customers, transactions, products, services, and other higher-risk activities.<br>Lead, supervise, and develop the Compliance team, ensuring effective performance management, training, resource allocation, and succession planning.<br>Ensure business continuity for critical compliance and AML/CFT activities and maintain the confidentiality and integrity of sensitive information.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications<br></b><br>Bachelor s degree in Banking, Finance, Accounting, Economics, Business Administration, Law, or a related field.<br>8 12 years of relevant experience in banking or financial services, including significant experience in Compliance, AML/CFT, KYC, Sanctions, or Financial Crime.<br>Proven experience in a senior compliance or department-head position, including team leadership and supervision.<br>Professional certification in AML, Compliance, Financial Crime, Risk Management, or Sanctions is preferred.<br>Strong practical knowledge of AML/CFT regulations, KYC/CDD/EDD, transaction monitoring, suspicious activity investigations, sanctions screening, and regulatory reporting.<br>Strong understanding of banking products, services, operations, systems, and applicable regulatory requirements.<br>Proven experience dealing with regulatory and supervisory authorities and internal/external auditors.<br>Strong analytical, investigation, risk assessment, decision-making, and problem-solving skills.<br>Strong leadership, communication, stakeholder management, and crisis-management capabilities.<br>High level of integrity, confidentiality, transparency, neutrality, and professional ethics.<br>Strong proficiency in Microsoft Office and relevant compliance/banking systems.<br>Fluency in Arabic and English.</p>

<p>Scope of work&nbsp; The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives.&nbsp; Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field.</li><li>Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable.</li><li>Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset.</li><li>Minimum seven (6) years of relevant professional experience.</li><li>Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects.</li><li>Demonstrated hands-on experience across the system development lifecycle.</li><li>Strong practical experience with Agile/Scrum delivery and product backlog management.</li><li>Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases.</li><li>Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives.</li><li>Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria.</li><li>Practical experience in system testing, defect management, quality assurance, and user acceptance testing.</li><li>Experience with system integrations, APIs, data mapping, or data migration is highly desirable.</li><li>Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred.</li><li>Experience preparing management reports, project documentation, presentations, and governance materials.</li></ul>

<p>Execute daily electronic banking channel operations in accordance with approved policies, procedures, and operational guidelines. Process and verify electronic channel transactions, ensuring all required documentation, approvals, and conditions are met. Execute and post banking and non-banking transactions to customer accounts within approved limits and service standards. Investigate, resolve, and process transaction discrepancies, customer disputes, and operational exceptions in coordination with relevant internal departments and external service providers. Provide operational and technical support for electronic banking services, including payment services, digital channels, and card-related operations. Perform settlement and reconciliation activities for electronic payment channels and ensure timely and accurate processing. Monitor electronic banking transactions to ensure operational accuracy, compliance, and adherence to service level agreements (SLAs). Maintain accurate transaction records and update banking systems in accordance with regulatory and internal requirements. Liaise with internal stakeholders and third-party service providers to support the smooth operation of electronic banking services. Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer experience.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Finance, Banking, Business Administration, Accounting, Information Systems, or a related field.</li><li>1-3 years of experience in banking operations, electronic banking, payments, card operations, or a related field (1 year of relevant experience preferred).</li><li>Knowledge of electronic banking channels, payment systems, card operations, and banking processes.</li><li>Familiarity with banking regulations, operational procedures, and internal controls.</li><li>Understanding of reconciliation processes and transaction processing.</li><li>Proficiency in Microsoft Office applications and banking systems.</li><li>Good command of English (written and spoken).</li><li>Strong analytical, problem-solving, and attention-to-detail skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure, manage multiple priorities, and collaborate effectively within a team.</li><li>Strong time management and organizational skills.</li><li>High level of integrity and commitment to maintaining confidentiality.</li><li>Fresh Graduates are welcome to apply.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>We are looking for a SAP Support Specialist to join our team and build a successful career in a</b></p><p><b>professional work environment.<span></span></b></p><p><b>Job Description</b></p><ul><li>Working with those responsible for sales, shipment and export processes in functional units to improve existing processes/information systems or design new processes/information systems,</li><li>To plan and follow up the realization of the demands/projects of sales, shipment and export processes,</li><li>To contribute to the evaluation of possible solution architecture alternatives together with the project team, to follow the progress of the projects in line with the plans,</li><li>Establishing joint working groups for projects, evaluating suggestions and decisions, and bringing suggestions and solutions,</li><li>To follow the errors and findings that may occur and to correct them by performing root cause analysis,</li><li>Ensuring that new software to be integrated into the system is compatible with system needs and specifications,</li><li> Managing the relations with the outsourcing companies, tracking and controlling the progress payments and invoices of the companies,</li><li>To ensure the creation of documentation of the work done,</li><li>Provide guidance, support and training to responsible and key users.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications</b></p><ul><li><b>Bachelor’s degree in a related field,</b></li><li><b>At least 2 years of experience with SAP SD-MM Moduls as a key user or consultant,</b></li><li><b>Knowledge of MS Office,</b></li><li><b>Advanced knowledge of English,</b></li><li><b>Analytical, eager to learn and result-oriented,</b></li></ul></div>

<p>We are seeking an Applications Support Manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment. Key Responsibilities: Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements. Oversee application deployment, configuration, and release management across environments. Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed. Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles. Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance. Act as the main point of contact for business stakeholders on incidents, service requests, and system issues. Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases. Drive incident, problem, and change management aligned with ITIL practices. Ensure proper documentation, monitoring, and continuous improvement of support processes.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, IT, or related field. 10+ years of experience in application support, with proven team leadership experience. Strong background in banking systems (e.g., core banking, payments, digital channels). Hands-on experience in : Application deployment and environment management L2/L3 support operations Batch/job scheduling systems Container platforms (Docker, Kubernetes) Experience working within regulated environments with high availability requirements.</p>

<p><h4>Description</h4> <p>We are seeking an applications support manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.</p> <h4>Key Responsibilities:</h4> <ul> <li>Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.</li> <li>Oversee application deployment, configuration, and release management across environments.</li> <li>Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.</li> <li>Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.</li> <li>Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance.</li> <li>Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.</li> <li>Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.</li> <li>Drive incident, problem, and change management aligned with ITIL practices.</li> <li>Ensure proper documentation, monitoring, and continuous improvement of support processes.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, IT, or related field.</li> <li>10+ years of experience in application support, with proven team leadership experience.</li> <li>Strong background in banking systems (e.g., core banking, payments, digital channels).</li> <li>Hands-on experience in: <ul> <li>Application deployment and environment management</li> <li>L2/L3 support operations</li> <li>Batch/job scheduling systems</li> <li>Container platforms (Docker, Kubernetes)</li> </ul> </li> <li>Experience working within regulated environments with high availability requirements.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking an applications support manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.</p> <h4>Key Responsibilities:</h4> <ul> <li>Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.</li> <li>Oversee application deployment, configuration, and release management across environments.</li> <li>Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.</li> <li>Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.</li> <li>Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance.</li> <li>Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.</li> <li>Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.</li> <li>Drive incident, problem, and change management aligned with ITIL practices.</li> <li>Ensure proper documentation, monitoring, and continuous improvement of support processes.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, IT, or related field.</li> <li>10+ years of experience in application support, with proven team leadership experience.</li> <li>Strong background in banking systems (e.g., core banking, payments, digital channels).</li> <li>Hands-on experience in: <ul> <li>Application deployment and environment management</li> <li>L2/L3 support operations</li> <li>Batch/job scheduling systems</li> <li>Container platforms (Docker, Kubernetes)</li> </ul> </li> <li>Experience working within regulated environments with high availability requirements.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><ul><li>Monitor and control the system in a 24/7 control room environment to ensure required quantity and quality delivery.</li><li>Operate SCADA and related technical systems to analyze operational data, identify malfunctions, and support timely corrective actions.</li><li>Remotely control operations to optimize pumping costs while maintaining operational safety and service continuity.</li><li>Initiate and follow up on work orders through CMMS when system abnormalities or equipment issues are detected.</li><li>Coordinate with on-call staff, site teams, engineers, laboratory personnel, management, and external stakeholders during operational events.</li><li>Maintain accurate production reports, operating records, SCADA data, and computerized system updates.</li><li>Support after-hours communication, emergency coordination, and site travel between cities as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Intermediate education level with relevant experience in water operations, electro-mechanical systems, SCADA, or water treatment.</li><li>Good computer skills, including experience with SCADA, CMMS, Microsoft Office applications, email, and operational reporting tools.</li><li>Ability to work independently during shifts while collaborating effectively with operations, maintenance, technical, QHSE, and security teams.</li><li>Strong attention to detail with the ability to analyze system data, detect operational deviations, and respond calmly to malfunctions.</li><li>Understanding of QA/QC, health, safety, and environmental procedures applicable to water conveyance operations.</li><li>Ability to communicate professionally in both Arabic and English.</li><li>Valid driving license and flexibility to work shifts, rotating locations, and extended hours based on operational needs.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Employee will be part of the Deployment Pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules. Member will perform and inspect organizational and intermediate level maintenance and modifications on RPA systems and support equipment, as required. Lastly, this position requires an individual that can apply basic technical knowledge to solve complex problems by interpreting Air Force technical orders, manufacturers manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs. Member will inspect, service, repair, and overhaul aircraft, aircraft engines, and other critical components to ensure airworthiness. Repair, replace, and rebuild aircraft structures, landing gear, power plants/trains, fuel systems, and functional components using hand tools, power tools, welding equipment, rivet guns and drills. Inspect and repair power plant malfunctions, including cracked components, oil leaks, etc.; diagnose malfunctions, isolate causes and correct breaks; test engine operations, use test equipment to locate source of malfunction(s). Replace/repair damaged components and remove engine/major components from aircraft, using hoist or other lifting devices; disassemble and inspect parts for wear, warping, or other defects; repair/replace defective engine components and reassemble and install engines in aircraft; adjust, repair, or replace instruments, ADP flight controls, electrical/electronics, fuel/oil systems and associated aircraft accessories. Perform aircraft services to include engine flushing/cleaning, parts lubrication, and required maintenance checks. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Recommend revisions to maintenance procedures to improve efficiency and ensure quality workmanship. USAF equivalent position is Aircraft Mechanic Apprentice. Essential Responsibilities: Performs all daily launch/recovery duties in support of operational requirements. Applies logic and good judgment, understands basic technical order diagrams and procedures, and uses test equipment for analysis of airframes, engines, flight controls, pneudraulic, fuel, electrical / electronic systems, and problems. Supports aircraft utilization and maintenance activity schedules. Maintains accurate parts inventory during all maintenance activities. Performs maintenance and repair tasks and ensures their successful completion. Services, repairs, and overhauls aircraft equipment, engines, and sub-systems to ensure serviceability. Repairs, replaces, and rebuilds aircraft structures, landing gear, power plants, fuel systems (including tanks and fuel/metering control systems), and functional components using hand tools, power tools, welding equipment, rivet gun, drills, and other tools. Inspects and repairs power plant (engine) malfunctions, including cracked components, oil leaks, etc. Diagnoses malfunctions, isolate causes and corrects breaks. Tests engine operations, using testing equipment to locate source(s) of malfunction. Replaces and repairs damaged components, uses hand tools, gauges, and test equipment to complete repairs. Removes engine and major components from aircraft equipment, using hoist or other lifting devices. Disassembles and inspects parts for wear, warping, or other defects. Repairs and replaces defective engine components and reassemble and installs engine in aircraft. Adjusts, repairs, or replaces instruments, flight control, electrical/electronic, fuel/oil systems and aircraft accessories. Performs aircraft and vehicle services, including engine wash/cleaning, parts lubrication, and maintenance checks. May service engines and airframe components at flight line operations making repairs, short of overhaul, required to ensure aircraft safe operating conditions. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Must be able to work with little-to-no supervision. Performs all other duties as assigned as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must have High school diploma or have completed relevant military and/or vocational technical school curriculum.</li><li>Minimum of one year of actual Aircraft Mechanic maintenance experience required.</li><li>Must have basic knowledge of basic and complex mechanical maintenance and repair.</li><li>Must possess basic knowledge of technical publications related to aircraft mechanical maintenance.</li><li>Must know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have a basic understanding of applicable systems.</li><li>Must be able to inspect and operate ground support and auxiliary equipment.</li><li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li><li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li><li>Must be able to Deploy to Forward Locations (other countries) as Directed by the Government</li><li>Must be able to lift, carry and/or wear Military Issued Equipment in excess of 50 pounds for extended periods.</li><li>Must be able to speak, read, write, and understand English.</li><li>Must submit updated SF-86 within 30 days of hire start date.</li><li>Must have had an Active Secret US Government Clearance within the last 12 months. Note: US citizenship is required to obtain a Secret clearance.</li><li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li><li>Must have current/active State Issued Driver s License.</li><li>Must be able to acquire and maintain a valid flight-line Government Driver s License.</li><li>Must have valid U.S. Passport with a minimum of two years remaining with at least two facing pairs (four total) of blank Visa pages.</li><li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li></ul><p></p></section>