Factory Jobs - Amman Jordan

<p><h4>About Us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.</p> <p>Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of Service Overview</h4> <p>Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across human capital, finance, technology, clients & markets, marketing & communications, risk & quality, partner development, office management, and managed services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.</p> <h4>Business Unit Overview</h4> <p>Risk & Quality at PwC Middle East safeguards our reputation and ensures we deliver with integrity and excellence. This team embeds robust risk management and compliance frameworks, drives quality assurance, and leverages data-driven insights to anticipate challenges and maintain the highest professional standards. By enabling resilience and trust, Risk & Quality plays a pivotal role in shaping strategies that power sustainable growth across the firm.</p> <h4>How You’ll Contribute</h4> <p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC's global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients. We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p> <p>As a KYC Analyst, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li>Perform client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence.</li> <li>Play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.</li> <li>Achieve high quality and productivity and perform stretch roles suited to your career pathway.</li> <li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li> <li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li> <li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk & quality teams.</li> <li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li> <li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li> <li>Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC's efficiency process.</li> <li>Be able to implement and adapt to new or changing processes quickly.</li> </ul> <h4>What You’ll Bring</h4> <p>Applicants should have some or all of these skills and experience:</p> <ul> <li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li> <li>Strong knowledge of various company structures.</li> <li>Responsibility towards others (training, performance, workload/productivity, development).</li> <li>A high level of attention to detail and experience with following strict processes and requirements.</li> <li>Experience with quality and/or control testing or audits.</li> <li>Experience within the financial services sector.</li> <li>One year of experience in KYC, AML, or compliance roles is preferred.</li> <li>Bachelor's degree or equivalent in relevant fields such as risk management, finance, business administration, or industrial engineering.</li> </ul> <h4>How You’ll Make a Difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why You’ll Love Working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job—you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<p><h4>About Us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.</p> <p>Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of Service Overview</h4> <p>Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across human capital, finance, technology, clients & markets, marketing & communications, risk & quality, partner development, office management, and managed services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.</p> <h4>Business Unit Overview</h4> <p>Risk & Quality at PwC Middle East safeguards our reputation and ensures we deliver with integrity and excellence. This team embeds robust risk management and compliance frameworks, drives quality assurance, and leverages data-driven insights to anticipate challenges and maintain the highest professional standards. By enabling resilience and trust, Risk & Quality plays a pivotal role in shaping strategies that power sustainable growth across the firm.</p> <h4>How You’ll Contribute</h4> <p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC's global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients. We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p> <p>As a KYC Analyst, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li>Perform client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence.</li> <li>Play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.</li> <li>Achieve high quality and productivity and perform stretch roles suited to your career pathway.</li> <li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li> <li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li> <li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk & quality teams.</li> <li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li> <li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li> <li>Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC's efficiency process.</li> <li>Be able to implement and adapt to new or changing processes quickly.</li> </ul> <h4>What You’ll Bring</h4> <p>Applicants should have some or all of these skills and experience:</p> <ul> <li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li> <li>Strong knowledge of various company structures.</li> <li>Responsibility towards others (training, performance, workload/productivity, development).</li> <li>A high level of attention to detail and experience with following strict processes and requirements.</li> <li>Experience with quality and/or control testing or audits.</li> <li>Experience within the financial services sector.</li> <li>One year of experience in KYC, AML, or compliance roles is preferred.</li> <li>Bachelor's degree or equivalent in relevant fields such as risk management, finance, business administration, or industrial engineering.</li> </ul> <h4>How You’ll Make a Difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why You’ll Love Working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job—you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a strategic, analytical, and commercially driven Brand Manager to support our Marketing team. This role is critical in leading and managing brand strategy, planning, and performance to drive growth, strengthen market positioning, ensure execution alignment with company objectives, and submit initiatives and decisions for final approval by the Head of Marketing. Location: Jordan, Amman Key Highlights: Develop and manage brand strategy, including positioning, messaging, and market direction in line with management directives. Propose and prepare annual and marketing plans aligned with company objectives and follow up on execution. Lead the planning of marketing campaigns and product launches and follow up on execution. Manage social media activities by setting direction and strategy and monitoring execution. Manage portfolio performance at SKU level, analyze results, and recommend improvement, optimization, or discontinuation actions. Propose and follow up on new product development and portfolio enhancement initiatives through to launch after approval. Propose pricing strategies and submit them for approval. Review packaging materials, designs, and detailed information to ensure accuracy, completeness, quality, and alignment with brand requirements before final approval. Plan trade promotions in alignment with brand and sales objectives. Analyze market trends, consumer behavior, and competitor activities, and convert findings into actionable insights. Plan market research activities and utilize findings to support decisions and initiatives. Ensure adherence to the approved brand budget and monitor spending efficiency. Coordinate with internal and external stakeholders to ensure proper execution of marketing plans. Support Sales with marketing materials and product launch coordination. Prepare periodic brand performance reports and recommend corrective actions. Submit all plans, initiatives, and decisions for final approval by the Head of Marketing prior to execution.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Graduate of the Faculty of Economics, Business Administration Institute, or Commercial Institute as a minimum requirement. 5 to 8 years of experience in marketing or sales within consumer products or a related industry. Good experience in managing product categories and supporting business growth. Solid understanding of marketing mix elements and basic application of market research. Experience in portfolio management and working across relevant trade channels. Ability to coordinate effectively with internal teams and external partners. Strong analytical skills with practical problem-solving ability. Ability to balance planning with day-to-day execution requirements. Comfortable working within structured environments and following defined approval processes. Strong brand strategy, performance analysis, decision-making, budget management, campaign management, initiative management, and cross-functional coordination skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Accountable for the quality, authenticity, consistency, and production of the Lebanese cuisine. Exhibits culinary expertise by personally performing tasks while leading the staff and managing all food-related functions. Coordinates menus, purchasing, staffing, and food preparation to deliver an authentic Lebanese dining experience. Works with the team to improve guest and employee satisfaction while maintaining the operating budget. Ensures sanitation, hygiene, and food quality standards are consistently achieved. Develops and trains the culinary team to enhance performance and results.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</strong> </p> <p> Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</p> <p> Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.</p> <p> Maintains food preparation handling and correct storage standards.</p> <p> Recognizes superior quality products, presentations and flavor.</p> <p> Plans and manages food quantities and plating requirements for the restaurant.</p> <p> Communications production needs to key personnel.</p> <p> Assists in developing daily and seasonal menu items for the restaurant.</p> <p> Ensures compliance with all applicable laws and regulations regulations.</p> <p> Follows proper handling and right temperature of all food products.</p> <p> Estimates daily restaurant production needs.</p> <p> Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p> <p> Checks the quality of raw and cooked food products to ensure that standards are met.</p> <p> Determines how food should be presented and creates decorative food displays.</p> <p> </p> <p> <strong>Leading Kitchen Team</strong> </p> <p> Supervises and coordinates activities of cooks and workers engaged in food preparation.</p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Leads shift teams while personally preparing food items and executing requests based on required specifications.</p> <p> Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serving as a role model to demonstrate appropriate behaviors.</p> <p> Ensuring and maintaining the productivity level of employees.</p> <p> Ensures employees are cross-trained to support successful daily operations.</p> <p> Ensures employees understand expectations and parameters.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> </p> <p> <strong>Establishing and Maintaining Restaurant Kitchen Goals</strong> </p> <p> Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</p> <p> Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</p> <p> Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</p> <p> Effectively investigates, reports and follows-up on employee accidents.</p> <p> Knows and implements company safety standards.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Sets a positive example for guest relations.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Handles guest problems and complaints.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities </strong> </p> <p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p> <p> Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</p> <p> Manages employee progressive discipline procedures.</p> <p> Participates in the employee performance appraisal process, providing feedback as needed.</p> <p> Uses all available on the job training tools for employees.</p> <p> Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p> <p> </p> <p><br></p></div></section>

<p>Ensuring total cleanliness and hygiene in the store and its premises.</p><p>Ensure to utilize the cleaning items properly and to ensure there is no misuse and wastage.</p><p>Ensure thorough cleaning of floors, stairs, glass planes, ventilation systems, fixtures &amp; fittings, toilets, office furniture, office equipment, display items, car parking shades, water coolers etc.</p><p>Ensure the toilets are clean, tissue boxes, soap dispensers, air fresheners are sufficient and fixtures, flushers, water taps, drains, exhaust fans etc., are functioning properly and if not pass on the relevant information to my Team Leader.</p><p>Ensure that items are packed properly at Checkout Counter, especially the fragile items, and load it safely on trolley and reach to the customer s vehicle upon their request.</p><p>Ensure that adequate number of trolleys are available at the trolley bays; and trolleys are collected from the parking area and stack it in locations.</p><p>Any security breaches must be notified concerned authority and manager.</p><p>Be aware of all security related emergency response and follow the policy and procedures.</p><p>I adhere to IKEA supply chain and security policy, and report to concern manager in case of any identified security breaches.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Understanding the department and the importance of cleanliness and hygiene and take action when needed.</li><li>Knowledge of the IKEA product range, including service products.</li><li>Understanding of customer behaviour.</li><li>Knowledge of working methods according to work focus</li><li>Good at creating satisfied customers.</li><li>Enthusiastic and able to work with others in a team.</li><li>Ability to organize your own work and make efficient use of your time.</li><li>Ability to work with a high sense of urgency.</li><li>Desire to learn and want to improve own skills, using this to the benefit of IKEA and for growing personally.</li><li>Previous experience in cleaning services, facility services, or housekeeping</li><li>Basic understanding of cleaning methods, hygiene standards, and safe use of cleaning equipment and materials.</li><li>Ability to work in a retail environment while maintaining cleanliness and safety standards.</li><li>Good communication skills and ability to interact politely with customers and co-workers.</li><li>Ability to work independently and as part of a team while following operational procedures.</li><li>Strong sense of responsibility and attention to detail when performing tasks.</li><li>Physical ability to perform cleaning tasks, move equipment, and work in different store areas.</li><li>Flexibility to work different shifts, weekends, and holidays according to store operational needs</li></ul>

<p>Ensuring total cleanliness and hygiene in the store and its premises. Ensure to utilize the cleaning items properly and to ensure there is no misuse and wastage. Ensure thorough cleaning of floors, stairs, glass planes, ventilation systems, fixtures &amp; fittings, toilets, office furniture, office equipment, display items, car parking shades, water coolers etc. Ensure the toilets are clean, tissue boxes, soap dispensers, air fresheners are sufficient and fixtures, flushers, water taps, drains, exhaust fans etc., are functioning properly and if not pass on the relevant information to my Team Leader. Ensure that items are packed properly at Checkout Counter, especially the fragile items, and load it safely on trolley and reach to the customer s vehicle upon their request. Ensure that adequate number of trolleys are available at the trolley bays; and trolleys are collected from the parking area and stack it in locations. Any security breaches must be notified concerned authority and manager. Be aware of all security related emergency response and follow the policy and procedures. I adhere to IKEA supply chain and security policy, and report to concern manager in case of any identified security breaches.</p><p>Understanding the department and the importance of cleanliness and hygiene and take action when needed. Knowledge of the IKEA product range, including service products. Understanding of customer behaviour. Knowledge of working methods according to work focus Good at creating satisfied customers. Enthusiastic and able to work with others in a team. Ability to organize your own work and make efficient use of your time. Ability to work with a high sense of urgency. Desire to learn and want to improve own skills, using this to the benefit of IKEA and for growing personally.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in cleaning services, facility services, or housekeeping</li><li>Basic understanding of cleaning methods, hygiene standards, and safe use of cleaning equipment and materials.</li><li>Ability to work in a retail environment while maintaining cleanliness and safety standards.</li><li>Good communication skills and ability to interact politely with customers and co-workers.</li><li>Ability to work independently and as part of a team while following operational procedures.</li><li>Strong sense of responsibility and attention to detail when performing tasks.</li><li>Physical ability to perform cleaning tasks, move equipment, and work in different store areas.</li><li>Flexibility to work different shifts, weekends, and holidays according to store operational needs</li></ul>

<p>Role Overview The Affiliate Manager will play a pivotal role in driving our affiliate marketing efforts, optimizing affiliate relationships, and achieving revenue goals. The affiliate manager should have a strong understanding of affiliate marketing strategies, exceptional communication skills, and the ability to build and maintain strong partnerships with affiliates. Job Responsibilities Affiliate Recruitment and Onboarding Recruit new affiliates who are aligned with our brand and target audience to expand new and ongoing campaigns. Develop and execute strategies to attract high-quality affiliates and partners to the program. Coordinate the onboarding process for new affiliates, ensuring they have the necessary tools and resources to succeed. Affiliate Relationship Management Manage top publishers professionally and scale over their performance to maintain excellency. Cultivate and maintain relationships with existing affiliates, acting as the focal point, and addressing their inquiries and concerns. Monitor affiliate performance, analyze data, and provide constructive feedback to help affiliates optimize their campaigns. Campaign Strategy and Optimization Collaborate with the team to develop and execute effective affiliate marketing campaigns that align with our goals. Analyze current and new joining campaigns to understand the best practices and best traffic sources. Enhance the management of all campaigns to attain the targeted revenue. Analyze campaign performance using various metrics such as revenue, gross margin, and cancellation rate, presenting findings to top management for use in high-level strategic planning. Monitor industry trends, competitor activities, and affiliate marketing best practices to stay ahead of the curve. Performance Reporting Generate regular performance reports, highlighting key metrics, insights, and recommendations for optimization. Present performance updates to senior management. Compliance and Legal Ensure affiliates adhere to company guidelines, ethical practices, and legal requirements. Monitor and prevent fraudulent or non-compliant activities within the affiliate program.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in marketing, Business, or a related field. 2 to 3 years of experience in a similar role within the performance marketing industry. Have full knowledge of CPA, CPL, CPI and CPS pricing models. Strong understanding of affiliate marketing concepts, strategies, and industry trends. Analytical mindset with the ability to interpret data and optimize campaigns accordingly. Knowledge of digital marketing channels and online advertising techniques. Proficiency in English Strong communication, and interpersonal skills. Strong negotiation and relationship-building skills. Detail-oriented and organized, capable of managing multiple tasks and priorities. Proficiency in analyzing data, interpreting performance metrics, and making data-driven decisions is essential. Skilled in identifying problems, troubleshooting technical challenges, and finding innovative solutions</p>

<p><h4>Hotel internship program</h4> <p>Build upon your classroom studies through our hotel internship program opportunities. You will learn first-hand about a hotel's operations. Our hotel internship program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry.</p> <p>Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!</p> <p>To be considered for an internship, you must be a current college or university student.</p> <p>Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p> <h4>Equal opportunity employer</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>W Hotels mission</h4> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.</p> <p>Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Supporting Recreation Operations</strong> </p> <p> Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Monitors quality, standards and meets the expectations of the customers on a daily basis.</p> <p> Demonstrates knowledge of job-relevant issues, products, systems, and processes.</p> <p> Schedules events, programs, and activities, as well as the work of others.</p> <p> Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Supports the management of outside vendors including water sports and scuba.</p> <p> Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</p> <p> Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).</p> <p> Manages group activities including sand painting, bon fires, and team building events.</p> <p> Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.</p> <p> </p> <p> <strong>Providing and Ensuring Exceptional Customer Service</strong> </p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.</p> <p> </p> <p> <strong>Conducting Human Resources Activities</strong> </p> <p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p> <p> Participates in the performance appraisal system process, giving feedback when needed.</p> <p> Coordinates training activities for employees in department.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.</p> <p> </p> </div> <div> </div> <p><br></p>

<p>To lead the Wealth Management function by overseeing investment portfolios, developing investment and bancassurance products, enhancing the service model for affluent clients, driving client acquisition and asset growth (AUM), delivering financial advisory services, ensuring regulatory compliance, developing the team, and monitoring KPIs to improve profitability, operational excellence, and the Bank's competitive position.</p><p>Responsibilities</p><ul><li>Oversee departmental operations and staff, ensuring efficient performance, goal achievement, and business continuity.</li><li>Develop Wealth Management policies, strategies, and plans to achieve business growth, profitability, and market share.</li><li>Design and enhance the Wealth Management service model, operating framework, digital capabilities, and team development.</li><li>Develop and implement marketing strategies and campaigns for Wealth Management and bancassurance products.</li><li>Manage Bancassurance operations and develop insurance solutions that enhance client value and Bank revenue.</li><li>Oversee investment portfolio management and asset allocation, ensuring solutions align with clients' objectives and risk profiles.</li><li>Lead client acquisition initiatives by targeting affluent clients, converting existing customers, and supporting portfolio growth.</li><li>Oversee comprehensive financial advisory services and integrated banking solutions for Wealth Management clients.</li><li>Develop new revenue streams, monitor AUM, fee income, KPIs, and market trends to maximize profitability.</li><li>Lead team training and promote integrated banking, investment, and insurance solutions to drive cross-selling.</li><li>Oversee Wealth Management client relationships, ensuring efficient service delivery and strong client retention.</li><li>Drive growth in Assets Under Management (AUM), expand the client base, monitor KPIs, and report performance.</li><li>Ensure compliance with Central Bank regulations and obtain required approvals for investment and insurance products.</li><li>Support the development of Service Level Agreements (SLAs) to ensure efficient service delivery.</li><li>Ensure daily operations comply with approved policies, procedures, and delegated authorities.</li><li>Review operational and audit reports, strengthen internal controls, and ensure timely resolution of audit findings.</li><li>Participate in Business Continuity Plan (BCP) and emergency response activities to ensure operational resilience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Banking, Finance, or a related discipline. Minimum of 10 years of banking experience, including at least 5 years in Wealth Management , encompassing Bancassurance. Experience in investment products, market analysis, portfolio management, risk and return assessment, and asset allocation. Experience in Bancassurance is preferred. Strong knowledge of the banking market and its various sectors. Good understanding of internal and external banking policies and procedures. Proficiency in computer applications and banking systems. Knowledge of the regulations and laws issued by the Central Bank of Jordan and other regulatory authorities. Comprehensive knowledge of the Banking industry's products and services.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>POSITION SNAPSHOT<br> </strong>Role: Associate Manager, Trade Optimization <br>Location: JO-Head Office Amman <br> <br> <strong>POSITION SUMMARY</strong> <br>The Trade Asset Technical Manager prepares new machine launches by selecting market specific machine configuration, developing settings (e.g. recipes) and creating or adapting existing technical documentations. Further he/she provides the necessary technical training to NP Team (e.g. Commercial Team) as well as 3rd Parties (e.g. Operators, 3rd Party Service Providers).<br>In addition, the role supports the sales process of the Commercial Team by organizing cupping sessions, technical comparisons, trade fairs or test installations. Further, the Trade Asset Technical Manager is in charge of the technical functionality of the local show room.<br>Responsible for the technical and competitive technical services, set up the technical service network and ensure Quality and cost control, including facilities and fair trade (Warehouses, Call Centers, Showroom)<br>Further the role is responsible for documenting and escalating technical machine issues and warranty claims ( Issue Management Process) as well as the necessary follow up. Finally, it provides expertise for local technology projects (e.g. payment systems) and shares feedback about machine shortcomings, technical issues and improvement areas with the Region or the Systems TCU (Innovation &amp; Renovation process).<br> <br> <strong>A DAY IN THE LIFE </strong> <br>Creation and testing of required settings for Trade Assets (including documentation)<br>Creation of all machine field management protocols such as installation, preventive and corrective maintenance.<br>Roll out project launches for new solutions, technical related, toghether with the beverage manager, including new technical components when aplicable. (payment systems, telemetry, )<br>Roll out of software upgrades and parts / retro fit kits into machine park. Define the spare parts stock levels according to the customer needed and technical requirements. Support for Commercial Team (readiness of test machine pool), technical training and call center support.<br>Ensure adherence to the Best Practices and Preferred Model List, monitor Issue Management and and Quality.<br>Support and maintain all Risk Assessments and SOP involved with machines in the market, with the cooperation of the TAO Manager<br> <br> <strong>What will make you successful </strong> <br>'Strong experience in Beverage Systems technical operations and technical know-how about technical equipment, better if coffee oriented (machines, grinders, liquid milk, payment systems, etc.) Background in Engineering Industry is a plus.<br>Strong communication skills and experience in providing training. Train the trainer. Customer facing.<br>Hands-on mentality and flexibility<br>Work within a matrix environment and managing stakeholders.<br>Quality management systems including analysis and problem solving.</p></div></section>

<p><br></p><p>What you'll be doing</p><p><strong>Leadership, Coaching &amp; Team Engagement</strong></p><ul><li>Lead, coach, and engage a team of customer care consultants and senior consultants, fostering a culture of ownership, accountability, and continuous improvement .</li><li>Create a high-energy, resilient team environment capable of operating effectively under pressure and during peak periods.</li><li>Conduct regular one-to-ones, performance reviews, and structured feedback sessions aligned with individual development plans (IDPs).</li><li>Act as a role model for luxury communication standards , professionalism, and customer-centric leadership.</li></ul><p><strong>Performance Management &amp; KPI Ownership</strong></p><ul><li>Own and drive key operational and commercial KPIs including SLA, productivity, quality, resolution rates, CSAT, conversion, and sales contribution .</li><li>Use data and insights to proactively identify performance gaps, root causes, and improvement opportunities.</li><li>Design and implement corrective action plans to improve results and customer outcomes.</li><li>Ensure consistent adherence to brand tone of voice, service standards, and experience guidelines across all channels.</li></ul><p><strong>Commercial Mindset &amp; Sales Enablement</strong></p><ul><li>Drive a selling-in-service mindset , ensuring teams confidently identify and act on upsell, cross-sell, and assisted sales opportunities.</li><li>Support revenue-generating initiatives such as Pay-by-Link, assisted checkout, and campaign execution .</li><li>Balance service excellence with commercial outcomes, contributing directly to customer lifetime value and retention .</li></ul><p><strong>AI, Automation &amp; Digital Enablement</strong></p><ul><li>Actively support and adopt AI-enabled tools , automation initiatives, and chatbot / conversational flow designs.</li><li>Partner with CX, Digital, and AI teams to:</li><ul><li>Improve deflection and self-service journeys</li><li>Reduce repetitive contacts</li><li>Enhance agent productivity through technology</li></ul><li>Champion change management and ensure teams are trained, confident, and engaged with new digital capabilities.</li></ul><p><strong>Stakeholder &amp; Brand Management</strong></p><ul><li>Collaborate closely with multiple brands, retail teams, e-commerce, digital, and operations stakeholders to align on priorities and customer journeys.</li><li>Manage escalations professionally while protecting brand equity and customer trust.</li><li>Act as a key bridge between frontline execution and strategic CX initiatives.</li></ul><p><strong>Reporting, Insights &amp; Continuous Improvement</strong></p><ul><li>Prepare and deliver accurate weekly and monthly performance reports , supported by data-driven insights.</li><li>Analyze customer trends, complaints, VOC feedback, and operational data to recommend improvements.</li><li>Proactively flag systemic issues and contribute to process optimization and journey simplification initiatives.</li></ul><p>What you ll need to succeed</p><p><strong>Experience &amp; Background</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li></ul><p><strong>Capabilities &amp; Skillset</strong></p><ul><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul><p>What we can offer you</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p>We Invite All Applicants to Apply</p><p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul>

<p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p>What you'll be doing</p><p>Handle customer interactions across all channels, including Voice, Email, WhatsApp, Live Chat, and Social Media .</p><p>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</p><p>Provide a seamless omnichannel experience , ensuring continuity across customer touchpoints.</p><p>Manage and document all customer interactions in Salesforce Service Cloud , with strong focus on First Contact Resolution (FCR) .</p><p>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</p><p>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group s luxury Maisons.</p><p>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</p><p>Support revenue-generating initiatives such as Pay-by-Link, product recommendations, and cross-sell opportunities .</p><p>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</p><p>Consistently meet and exceed defined KPIs, including:</p><ul><li>Quality and customer satisfaction</li><li>Productivity and adherence</li><li>Sales contribution</li><li>Service level targets</li></ul><p>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</p><p>Contribute to continuous improvement by flagging customer pain points and process gaps.</p><p>What you ll need to succeed</p><p>Strong written and verbal communication aligned with luxury service standards .</p><p>Commercial and sales-oriented mindset .</p><p>High emotional intelligence and strong customer empathy.</p><p>Excellent problem-solving and ownership mentality.</p><p>Strong multitasking and prioritization skills.</p><p>Ability to perform effectively in a fast-paced, KPI-driven environment .</p><p>Digital fluency and openness to AI-enabled tools and automation .</p><p>What we can offer you</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p>Using GenAI in Your Application Process</p><p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p><p>We Invite All Applicants to Apply</p><p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong written and verbal communication aligned with luxury service standards .</p><p>Commercial and sales-oriented mindset .</p><p>High emotional intelligence and strong customer empathy.</p><p>Excellent problem-solving and ownership mentality.</p><p>Strong multitasking and prioritization skills.</p><p>Ability to perform effectively in a fast-paced, KPI-driven environment .</p><p>Digital fluency and openness to AI-enabled tools and automation .</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose As a Junior SDET at CR2, you will work within a Scrum team supporting and elevating the quality of our digital banking solutions. You will gain hands-on experience working close to our products understanding requirements, supporting test design, and contributing to both manual and automated testing. This role is suited to candidates with solid QA fundamentals who are looking to grow their technical and automation skills in a fast-paced, collaborative environment. Our Hybrid Working Model requires employees to be on-site three days per week in our Amman / Bangalore office.</p><p>Key Responsibilities</p><p>Agile Team Collaboration</p><ul><li>Participate actively in all Agile ceremonies, contributing meaningful input during refinement, planning and standups.</li><li>Review user stories and acceptance criteria, providing accurate QA effort estimates.</li><li>Communicate progress, risks, and blockers proactively.</li><li>Build strong product understanding to ensure testing aligns with business objectives.</li></ul><p>Test Design &amp; Execution</p><ul><li>Create, maintain and run automated tests across Web, Mobile and API.</li><li>Ensure risk-based and comprehensive coverage of new and existing features.</li><li>Identify, document, and reports defects with clarity.</li><li>Work effectively within a continuous delivery environment using Jira and test management tools.</li></ul><p>Automation Frameworks:</p><ul><li>Develop clean, maintainable automated test scripts.</li><li>Contribute to enhancing automation frameworks for stability, scalability, and efficiency.</li><li>Participate in code reviews and uphold automation quality standards.</li><li>Continuously seek opportunities to increase automation coverage and reduce manual effort.</li></ul><p>Environment, Reporting &amp; Continuous Improvement</p><ul><li>Configure and maintain test environments and data as required.</li><li>Track defects through to resolution and validate fixes thoroughly.</li><li>Maintain and enhance documentation - how-to guides.</li><li>Identify and propose practical improvements to QA processes and tooling.</li></ul><p>Required Experience, Skills &amp; Competencies</p><p>Technical Capability:</p><ul><li>Strong Java programming skills with the ability to write maintainable, testable code.</li><li>Experience with API testing, UI automation, and CI/CD tools (e.g. Jenkins).</li><li>Familiarity with tools such as Git, RestAssured, Selenium, TestNG, and Appium.</li><li>Working knowledge of SQL and relational databases.</li></ul><p>Analytical &amp; Detail-Oriented</p><ul><li>Strong problem-solving skills with the ability to troubleshoot effectively.</li><li>High attention to detail, including identification of edge cases and risk areas.</li><li>Commitment to delivering accurate, high-quality outcomes.</li></ul><p>Communication &amp; Team Collaboration:</p><ul><li>Clear and concise verbal and written communication skills.</li><li>Ability to articulate risks and findings to both technical and non-technical stakeholders.</li><li>Comfortable working independently and within cross-functional Agile teams.</li><li>Open to feedback and motivated by continuous improvement.</li></ul><p>Growth Mindset</p><ul><li>Interest in exploring AI and new technologies to enhance automation and testing efficiency.</li><li>Demonstrated drive to develop expertise and expand technical capability.</li></ul><p>Qualifications &amp; Experience</p><ul><li>Bachelor s degree in Computer Science, Engineering, or a related discipline.</li><li>2+ years of hands-on experience in Software Quality Assurance.</li><li>Experience delivering automation solutions for web and/or mobile applications.</li><li>Understanding of Agile/Scrum and iterative delivery models.</li><li>Experience working within structured test environments and release cycles.</li><li>Exposure to regulated industries (banking, fintech, payments, or card processing) is advantageous.</li></ul><p>Success Metrics</p><ul><li>Consistent and reliable QA delivery within sprint commitments.</li><li>Proactive collaboration with Developers and Product Owners.</li><li>Minimal defect leakage within assigned product area.</li><li>Reliable, maintainable automation that increases coverage and efficiency.</li><li>Demonstrated progression in both product knowledge and technical capabilities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Required Experience, Skills &amp; Competencies</strong></p><p><strong>Technical Capability:</strong></p><ul><li>Strong Java programming skills with the ability to write maintainable, testable code.</li><li>Experience with API testing, UI automation, and CI/CD tools (e.g. Jenkins).</li><li>Familiarity with tools such as Git, RestAssured, Selenium, TestNG, and Appium.</li><li>Working knowledge of SQL and relational databases.</li></ul><p><strong>Analytical &amp; Detail-Oriented</strong></p><ul><li>Strong problem-solving skills with the ability to troubleshoot effectively.</li><li>High attention to detail, including identification of edge cases and risk areas.</li><li>Commitment to delivering accurate, high-quality outcomes.</li></ul><p><strong>Communication &amp; Team Collaboration:</strong></p><ul><li>Clear and concise verbal and written communication skills.</li><li>Ability to articulate risks and findings to both technical and non-technical stakeholders.</li><li>Comfortable working independently and within cross-functional Agile teams.</li><li>Open to feedback and motivated by continuous improvement.</li></ul><p><strong>Growth Mindset</strong></p><ul><li>Interest in exploring AI and new technologies to enhance automation and testing efficiency.</li><li>Demonstrated drive to develop expertise and expand technical capability.</li></ul><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Bachelor s degree in Computer Science, Engineering, or a related discipline.</li><li>2+ years of hands-on experience in Software Quality Assurance.</li><li>Experience delivering automation solutions for web and/or mobile applications.</li><li>Understanding of Agile/Scrum and iterative delivery models.</li><li>Experience working within structured test environments and release cycles.</li><li>Exposure to regulated industries (banking, fintech, payments, or card processing) is advantageous.</li></ul><p></p></section>

<p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.</p><p>We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.</p><p><strong>Career growth and personal development:</strong> This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p><strong>What you will do in this role:</strong> In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><ul><li>Review customer requests and expectations and respond to them according to their needs and situations</li><li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li><li>Develop your tech skills and learn how to use software solutions that improve people s lives</li><li>Champion better brand experiences for our customers and clients</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Bachelor's degree or diploma in any related field</li><li>Are proficient or bilingual in Arabic and English</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it's this one or another role.</p>

<p>The Senior Quality Control Engineer will ensure that products are designed, built, and produced in accordance with customer specifications and quality requirements. This position is typically offered full time and reports to QA Lead. Those well-suited to this career enjoy problem-solving and working collaboratively with others. Responsibilities Perform Tests : perform a variety of tests, such as, smoke, regression, integration, and performance, cross browser, cross platform and responsive testing (PC, mobile and tablet), API testing, and any needed test per the test plan to confirm the stability of software systems. Report Bugs : report clear bugs and track them using tools like DevOps. Perform Automation : generate automation scripts. They research and use tools with the goal of increasing automation. Work with Team Members : work collaboratively with QC, development, and business groups to complete testing. Design Test Case : Create detailed, comprehensive and well-structured test cases, and review test case written by joiners or mid-level Send test results report, after confirming it with QA lead. Documentation : Building project documentation such as user Manuals. Participating in full life cycle development. Performing business requirements review and verification. Problem Solving. Static testing Conduct UAT Performance testing Mentors and trains junior quality control engineers on policies and procedures and create tasks for them Identifies the root cause of quality problems, and coordinates modifications or other corrective actions. Performs other duties as assigned. Architecting new automated test strategies and frameworks, in addition to creating, implementing and automating testing in support of software test requirements. develop, maintain, and enhance the test automation framework and automation infrastructure execute and report on planned tests, report and manage defects, regress software fixes for new and existing products Assist development with replicating and debugging problems and develop new test automation solutions as needed. demonstrates innovation, leadership, and mentorship skills in addition to possessing a strong technical and programming/test automation skill set. May assist with performance evaluations.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in engineering, science or information technology, or equivalent education and work experience. Professional certification, such as ISTQB-CTFL ISTQB-CTAL Problem-solving skills - QC testers have strong problem-solving skills that allow them to test software, identify bugs, and solve errors Automation experience - Hands-on experience with automation tools such as Selenium Web Driver. They have experience developing automation scripts Familiarity with testing - QC testers are knowledgeable of testing phases and approaches, including functional, regression, integration, and end-to-end Programming - QC testers may use programming languages to write tests as necessary, so they should have experience programming and coding Teamwork - working with other groups, QC testers have strong communication skills that allow them to collaborate with others. They communicate problems and coordinate with QC, development, and business groups to ensure products are free of errors Able to multi-task, triage issues, react well to changes, work independently or in a team setting in a fast-paced environment. Ability to travel outside Jordan according to business needs. Excellent command of written and spoken English. Hand-on experience with SQL commands</p>

<p>About the Role: We're looking for a Senior Account Manager to own erad's top-up book end to end - from qualifying through disbursement - while leading retention on flagged accounts. You'll run a portfolio against a revenue and retention target and help shape erad's next cross-sell initiative.</p><p>What You'll Do:</p><ul><li>Develop and maintain a lightweight customer tiering model based on established policies and data.</li><li>Schedule and conduct tiered check-ins with clients, adhering to the cadence assigned to each tier.</li><li>Manage CSAT/NPS surveys following each completed top-up and accurately log all responses.</li><li>Manage the early-warning list for client retention and route flagged accounts to the retention offer checklist for follow-up.</li><li>Support the entire lifecycle of top-ups, including qualification, outreach, structuring, and disbursement.</li><li>Ensure top-up and retention reporting numbers are consistently current and accurate.</li><li>Promptly escalate at-risk accounts and identify unusual patterns in client behavior.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Who We're Looking For:</p><p>Education/Certifications: Bachelor s degree in business, finance, or a related field, or equivalent practical experience.</p><p>Experience: 5+ years of experience in account management or customer-facing roles.</p><p>Technical Skills: Proficiency in using spreadsheets and working with structured data.</p><p>Languages: Fluency in both Arabic and English.</p><p>Familiarity: Experience with CRM or other account management tools is a plus.</p>

<p>Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About the Role &amp; Team The Commercial Manager supports the development and execution of commercial strategies for renewal and new business opportunities. The role partners closely with Sales, Bid Management, Finance, Legal, Contract Management and Technical teams to deliver commercially sound, profitable and compliant business outcomes. What you will do Jointly develop and implement deal-specific commercial strategies with senior management for tailored standard renewal and new business opportunities, including deal structure, negotiation strategy, non-standard terms and competitive positioning. Support the review and evaluation of commercial structures, including financial framework, deal risks, contractual terms, regulatory compliance, delivery considerations and full lifecycle impacts. Support pricing proposals, commercial offers and contract development for renewal and new business opportunities. Provide financial modelling support, including price structure, CAPEX, cash flow, profitability and the commercial impact of terms and conditions. Participate in customer negotiations to help secure commercially and financially sound agreements that deliver value to both SITA and the customer. Work with SITA solution and technical teams to align commercial approaches with technical solutions, delivery models and limitations. Act as a commercial representative on applicable opportunities, supporting discussions on commercial terms and conditions with internal and customer stakeholders. Develop, advocate and support optimum financial viability of opportunities within the total contract structure. As part of a team, identify, quantify, assess and report risks associated with bids and opportunities. Support compliance with company regulations, including bid process, delegation of authority, governance and commercial policies. Who You Are 3-5 years of experience as Commercial Manager, alongside experience in pricing, commercial finance, bid management support, financial analysis, deal structuring or a related field. Strong understanding of commercial pricing, financial modelling, profitability analysis and commercial strategy. Ability to support complex commercial opportunities and work effectively within cross-functional teams. Strong analytical, negotiation, communication and stakeholder management skills. Ability to balance customer requirements with business objectives, governance requirements and financial performance. Bachelor degree in Finance, Business Administration, Economics, Engineering, Commercial Management or a related discipline is preferred. Commercial Pricing, Commercial Strategy, Financial Modelling, Profitability Analysis, Negotiation, Market Benchmarking, Risk Assessment and Stakeholder Management. Nice to Have Experience in aviation, airlines, airports, travel technology, telecommunications, technology services or consulting. Exposure to international or regional commercial environments is advantageous. Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages. Experience supporting customer-facing commercial negotiations, pricing reviews or strategic bid discussions. Qualifications WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Salary / Compensation Note Hidden (-999)</p><p><strong>Desired Candidate Profile</strong></p><p>Who You Are 3-5 years of experience as Commercial Manager, alongside experience in pricing, commercial finance, bid management support, financial analysis, deal structuring or a related field. Strong understanding of commercial pricing, financial modelling, profitability analysis and commercial strategy. Ability to support complex commercial opportunities and work effectively within cross-functional teams. Strong analytical, negotiation, communication and stakeholder management skills. Ability to balance customer requirements with business objectives, governance requirements and financial performance. Bachelor degree in Finance, Business Administration, Economics, Engineering, Commercial Management or a related discipline is preferred. Commercial Pricing, Commercial Strategy, Financial Modelling, Profitability Analysis, Negotiation, Market Benchmarking, Risk Assessment and Stakeholder Management. Nice to Have Experience in aviation, airlines, airports, travel technology, telecommunications, technology services or consulting. Exposure to international or regional commercial environments is advantageous. Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages. Experience supporting customer-facing commercial negotiations, pricing reviews or strategic bid discussions.</p>

Job description <div> <div> <p>Proudly recognized as a Great Place to Work , we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived by buyers, analysts, media, and the broader market is a strategic asset. This role owns that perception.</p> <p>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we re more than just communicators we re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</p> <p> </p> <p> <strong>Meet the team!</strong> </p> <p>The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.</p> <p>As a Senior Account Executive, you'll be responsible for remotely developing and achieving sales targets. In this role, you will be responsible for building strong relationships with strategic clients and identifying needs and requirements to promote the company s solutions and achieve mutual satisfaction.</p> <p> </p> <p> <strong>Help us shape the future of communications by:</strong> </p> <ul> <li> <p>Developing business relationships to expand the company s customer base and improve the existing business relationships and report pertinent data.</p> </li> <li> <p>Creating exceptional sales pitches for prospective clients.</p> </li> <li> <p>Tracking activity, preparing and maintaining records for sales leads and account status in the Customer Relationship Management System (CRM).</p> </li> <li> <p>Identifying key decision-makers within the targeted leads and facilitating meetings to begin the sales process.</p> </li> <li> <p>Meeting the quarterly targets determined by sales management.</p> </li> <li> <p>Following up regularly with existing clients via phone and email to cross-sell and up-sell.</p> </li> <li> <p>Keeping clients up-to-date with the latest products and sales information; renewing contracts with clients at set time intervals and maintaining clear client sale records in the database.</p> </li> <li> <p>Resolving any issues and problems faced by customers and dealing with complaints to maintain trust.</p> </li> <li> <p>Working with a multi-disciplinary team of colleagues to develop effective solutions and close plans for all qualified opportunities and drive their execution.</p> </li> <li> <p>Developing cooperative closing strategies and tactics with sales management.</p> </li> </ul> </div> </div> Job requirements <div> <div> <p> <strong>What you will bring:</strong> </p> <ul> <li> <p>Hands-on 5+ years of recent experience in a Business-to-business oriented Information Technology or Telecom Industry.</p> </li> <li> <p>Excellent territory development, lead generation, and qualification skills.</p> </li> <li> <p>A strong understanding of the sales cycle, sales management, and multiple industries.</p> </li> <li> <p>Effective, proactive communicator with outstanding influencing and negotiation skills.</p> </li> <li> <p>Bachelor's degree in Business Administration, Marketing, or other related fields.</p> </li> <li> <p>Comfortable speaking with high-level decision-makers.</p> </li> <li> <p>Excellent organization, planning, and time management skills.</p> </li> <li> <p>Fluent in English and Arabic with excellent writing/editing and verbal communication skills.</p> </li> </ul> <p> </p> <p> <strong>AI Proficiency:</strong> </p> <ul> <li> <p>Minimum Level: L2-L3 Basic to practical understanding of AI tools with ability to apply them in sales-related tasks.</p> </li> <li> <p>Expected: Use AI for sales prospecting, outreach personalization, CRM insights, and pipeline management. Familiarity with tools such as ChatGPT, Microsoft Copilot, or Gemini.</p> </li> </ul> <p> </p> <p> <strong>Craft and Toolkit:</strong> </p> <ul> <li> <p>CRM &amp; Sales Pipeline Management</p> </li> <li> <p>B2B IT/Telecom Solutions</p> </li> <li> <p>Lead Generation &amp; Territory Development</p> </li> <li> <p>Enterprise Account Management</p> </li> <li> <p>Solution Selling &amp; Needs Analysis</p> </li> <li> <p>Sales Forecasting &amp; Pipeline Analytics</p> </li> <li> <p>Opportunity &amp; Deal Management</p> </li> <li> <p>Cross-Selling, Upselling &amp; Contract Renewals</p> </li> <li> <p>Sales Presentations &amp; Proposal Development</p> </li> <li> <p>Key Stakeholder / Decision-Maker Engagement</p> </li> </ul> <p> </p> <p> <strong>Character Traits:</strong> </p> <ul> <li> <p>Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.</p> </li> <li> <p>Ownership and accountability take responsibility and follow projects through to completion.</p> </li> <li> <p>Communication explain ideas clearly and listen to others across teams.</p> </li> <li> <p>Collaboration work well with others and support team goals.</p> </li> <li> <p>Adaptability and learning adjust to change and keep learning new skills or tools.</p> </li> <li> <p>Mentorship and knowledge sharing help others grow and share what you know.</p> </li> <li> <p>Resilience stay calm under pressure and handle setbacks constructively.</p> </li> <li> <p>Quality and attention to detail do work carefully and strive for improvement.</p> </li> <li> <p>Advocacy and innovation encourage best practices, efficiency, and new ideas</p> </li> </ul> </div> </div> <div> <div> <div> <span> </span>On-site</div> <div> <span> </span> <ul> <li> <span>Amman, Al A imah, Jordan</span></li> </ul> </div> <div> <span> </span>Revenue</div> </div> </div> <div> <div></div></div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as pay-by-link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>