Fire Fighting EngineerJobs - Amman Jordan

<p>We are seeking a Senior Software Engineer to join our engineering team in Amman, working on the platform behind many of the world's largest scientific publishers. You will work primarily on the administrative applications that publishers and internal teams use to configure and manage their sites, and across the wider backend platform that powers them. This is a mature, multi-tenant Java system serving hundreds of publishers with different configurations and requirements, so the work spans backend services, data, and the interfaces built on top of them.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</li><li>5+ years of professional experience developing applications in Java, with a strong understanding of object-oriented design, data structures, and software design patterns.</li><li>Hands-on experience with the Spring framework.</li><li>Experience designing and building RESTful APIs and backend services.</li><li>Solid understanding of relational databases and SQL.</li><li>Experience writing unit and integration tests using frameworks such as JUnit and Mockito.</li><li>Hands-on experience with Git and Linux-based environments.</li><li>Demonstrated ability to work effectively in established codebases with limited documentation.</li><li>Strong analytical and problem-solving skills with a focus on quality.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to work effectively both independently and as part of a distributed team.</li></ul><h4>Preferred Qualifications</h4><ul><li>Professional experience building user interfaces with React.</li><li>Experience with XML technologies such as XSLT and XQuery, or with template engines.</li><li>Experience with server-side Java UI frameworks, or with servlet and JSP based applications.</li><li>Experience migrating a legacy web application to a modern JavaScript framework.</li><li>Experience with multi-tenant systems where behavior is driven by per-customer configuration.</li><li>Experience with messaging or event-driven architectures such as JMS or Kafka.</li><li>Experience with NoSQL databases such as Cassandra.</li></ul>

<p>We are seeking a Graduate Engineer Roads and Civil to join our Design team in Amman, Jordan. This is an excellent opportunity for a recent graduate to launch their engineering career within a dynamic and collaborative environment. You will work alongside experienced engineers on the design and development of road and civil infrastructure projects, contributing to the planning and technical delivery of schemes from conception through to completion.</p><p> - Assist in the design and analysis of road and civil infrastructure projects, utilising industry-standard software and design principles Prepare technical drawings, specifications, and design documentation in accordance with relevant standards and codes - Conduct site surveys and analyse data to support design development and decision-making - Collaborate with senior engineers and multidisciplinary teams to develop innovative solutions to engineering challenges - Review and quality-assure design outputs to ensure accuracy, compliance, and adherence to project requirements Contribute to the preparation of design reports and technical presentations for clients and stakeholders - Maintain organised project records and documentation throughout the design process - Support the team in meeting project deadlines and delivering high-quality outputs - Engage in continuous professional development and stay abreast of emerging design methodologies and technologies</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong knowledge of civil engineering design principles, particularly in roads and transportation infrastructure</li><li>Proficiency in CAD software, such as AutoCAD or Civil 3D</li><li>Ability to produce accurate technical drawings and design documentation</li><li>Solid understanding of design standards, codes, and regulatory requirements</li><li>Excellent analytical and problem-solving skills</li><li>Strong attention to detail and organisational abilities</li><li>Effective communication and people skills</li><li>Ability to work collaboratively within a team environment</li></ul><p><strong>Desirable:</strong></p><ul><li>Experience with Building Information Modelling (BIM) and associated software</li><li>Familiarity with traffic engineering principles and analysis</li><li>Knowledge of hydraulic and drainage design</li><li>Experience with specialist design software such as HEC-RAS</li><li>Basic project management experience or awareness</li><li>Understanding of sustainable design practices in civil infrastructure</li></ul>

<p>We are looking for a Senior Backend Engineer who is passionate about building great products for our customers. You need to be dynamic, collaborative, and curious as we build new experiences, improve existing products, and develop distributed systems powering the Middle East largest travel e-commerce websites.</p><p><b>Responsibilities</b>:</p><ul><li>Design Technical/Integration Architectures, including development, runtime, and operations architectures</li><li>Define scalable solutions using Service Oriented Architecture (SOA) patterns, and microservices automating business process models and cloud-based services.</li><li>Design message and event-driven architectures.</li><li>Lead implementation of large, complex solutions from establishing project requirements and goals to solution "go-live"</li><li>Provide Technical design across multiple projects and clients</li><li>Provide Technology Consulting services covering areas such as Architectural Strategy, Architectural review/audit and Architecture road-map.</li><li>Manages the risks, issues, and dependencies of the scoped solution</li><li>Responsible for roadmaps for integration technologies (current and future).</li><li>Introducing Agile processes to the existing team</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree in Computer Science, Engineering or a related subject.</p><p>4+ years of intensive Java backend development and solution architecture. (Java, Spring Boot, API Security, Redis, RabbitMQ, Kafka, Sql and NoSql databases, Docker, Kubernetes, AWS)</p><p>Knowledge in NodeJS is nice to have</p><p>Should be working on Java 8 or Java 11</p><p>Strong experience in hands-on platform delivery and architecture design</p><p>Full understanding of Cloud service, AWS and DevOps tools and CI/CD process</p><p>Strong experience with the full life cycle of Agile software development processes, approaches, delivery and methods with scaling to the Enterprise and release management processes.</p><p>Thought leadership and Technical knowledge combined with delivery experience in some of these areas: Legacy platform migration RESTful APIs and API gateways Microservices based Architecture Cloud deployment (AWS mainly)</p><p>Ability to influence and guide senior stakeholders on technical solutions</p><p>Excellent documentation, presentation and communication skills</p>

<p>We are seeking a Graduate Engineer Roads and Civil to join our Design team in Amman, Jordan. This is an excellent opportunity for a recent graduate to launch their engineering career within a dynamic and collaborative environment. You will work alongside experienced engineers on the design and development of road and civil infrastructure projects, contributing to the planning and technical delivery of schemes from conception through to completion.</p><p>- Assist in the design and analysis of road and civil infrastructure projects, utilising industry-standard software and design principles</p><p>- Prepare technical drawings, specifications, and design documentation in accordance with relevant standards and codes</p><p>- Conduct site surveys and analyse data to support design development and decision-making</p><p>- Collaborate with senior engineers and multidisciplinary teams to develop innovative solutions to engineering challenges</p><p>- Review and quality-assure design outputs to ensure accuracy, compliance, and adherence to project requirements</p><p>- Contribute to the preparation of design reports and technical presentations for clients and stakeholders</p><p>- Maintain organised project records and documentation throughout the design process</p><p>- Support the team in meeting project deadlines and delivering high-quality outputs</p><p>- Engage in continuous professional development and stay abreast of emerging design methodologies and technologies</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong knowledge of civil engineering design principles, particularly in roads and transportation infrastructure</li><li>Proficiency in CAD software, such as AutoCAD or Civil 3D</li><li>Ability to produce accurate technical drawings and design documentation</li><li>Solid understanding of design standards, codes, and regulatory requirements</li><li>Excellent analytical and problem-solving skills</li><li>Strong attention to detail and organisational abilities</li><li>Effective communication and people skills</li><li>Ability to work collaboratively within a team environment</li><li>Experience with Building Information Modelling (BIM) and associated software</li><li>Familiarity with traffic engineering principles and analysis</li><li>Knowledge of hydraulic and drainage design</li><li>Experience with specialist design software such as HEC-RAS</li><li>Basic project management experience or awareness</li><li>Understanding of sustainable design practices in civil infrastructure</li></ul>

<p>We are seeking a detail-oriented and proactive Engineer to support project setup, financial tracking, and invoicing processes within our engineering consultancy environment. This role is ideal for candidates who are comfortable working with project data, enforcing process discipline, and collaborating with multidisciplinary teams to ensure accurate financial and operational performance across design and supervision projects.</p><p>Responsibilities:</p><ul><li>Maintain and manage project-related data, including project codes, financial records, and resource data, ensuring accuracy, completeness, and confidentiality in line with consultancy standards.</li><li>Support project invoicing, cost tracking, and collections in alignment with contract terms.</li><li>Liaise with Finance to ensure proper revenue tracking and compliance with financial procedures.</li><li>Assist with operational/control project setup activities, including project code creation, budget allocation, and tracking of contractual variations and amendments.</li><li>Generate and analyze reports related to project performance, reconciliation, invoicing status, cost tracking, and operational KPIs, for management review.</li><li>Ensure adherence to company policies and procedures; stay informed on relevant regulations impacting operations.</li><li>Identify operational or project-related inefficiencies and support decision-making through structured data-driven analysis.</li><li>Assist with audit-related activities by preparing required documentation, verifying records, evidence gathering, follow-ups, and ensuring traceability of project and financial data.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in engineering .</li><li>2 3 years of experience in operations, project coordination, engineering consultancy, or finance-related roles.</li><li>Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced consulting environment.</li><li>Ability to collaborate with multidisciplinary teams (design, supervision, and finance)</li><li>Experience with project invoicing, cost control in engineering, or consultancy environments.</li><li>Proficiency in Excel (pivot tables, lookups, and reconciliation).</li><li>Exposure to Oracle ERP Project Management (PPM/Projects) module is an advantage, including project setup, cost tracking, and invoicing support.</li><li>Comfortable working within structured processes, deadlines, and controls.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>PREFERRED QUALIFICATIONS</h4><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<p>We are looking for a Quality Engineer who codes. Not someone who writes click-through scripts, but an engineer who reads the source, understands how the system works, and builds automation that catches real problems before they ship. You'll join a distributed, hands-on team that debates openly, then commits, and you'll own quality across the full stack.</p><p>What you'll do</p><ul><li>Build and maintain automated test suites in JavaScript from end-to-end browser tests through API and integration coverage.</li><li>Write real code: reusable test frameworks, utilities, and helpers, not throwaway scripts.</li><li>Do white-box (structural) testing. Read the code, understand the internals, and target tests where the risk actually is.</li><li>Test across the stack: React front ends, Node.js services, and PostgreSQL data.</li><li>Write and debug SQL to validate data, reproduce issues, and check system state directly.</li><li>Automate browser flows with Selenium and keep the suite fast, stable, and trustworthy.</li><li>Wire tests into our CI pipelines so quality checks run on every change.</li><li>Partner with engineers on design and code reviews, catching testability and quality gaps early.</li><li>Investigate failures, isolate root cause, and file precise, reproducible reports.</li><li>Help shape our test strategy, coverage, and quality gates.</li></ul><p>What we're looking for</p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul><p>Why join us</p><ul><li>Real ownership of quality on a platform researchers and publishers rely on every day.</li><li>A hands-on engineering culture that prizes progress over perfection.</li><li>Room to grow your engineering depth, not just your test coverage.</li></ul><p>We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.</p><p>Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact EMAIL_ADDRESS for assistance.</p><p>We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-SC1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of the Infrastructure Support team, you will provide operational and project support to TDM Group and its global partners ensuring incidents, problems and requests are being dealt with to agreed service levels. In addition, you will be participating in the implementation of projects relevant to your area of responsibility. Beyond technical expertise, this role demands strong communication skills, effective collaboration, leadership potential, and a commitment to excellence and continuous improvement.</p><p>Responsible for ensuring that all requests and incidents are resolved within SLA and to ITIL standards via effective 2nd line support and systems management</p><p>Identify, diagnose and resolve IT infrastructure problems within SLA and to ITIL standards. This role focuses on network infrastructure as the main duties.</p><p>Implement and manage IT infrastructure solutions and systems with a focus on networks</p><p>Implement TDM Group s IT processes and security policies.</p><p>Contribute to the progression of the infrastructure team by advising best practices and delivering the best possible solutions.</p><p>Mentor, coach and support the team members.</p><p>Demonstrate ownership and accountability in complex incidents and projects.</p><p>Participate in 24x7 on-call rota</p><p>Ability to travel on demand</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6+ years of experience in the networking field with experience in leadership roles as a plus.</li><li>Strong English skills, both spoken and written.</li><li><strong>Core technologies and Skills:</strong></li><li>A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking</li><li>Working knowledge of common network monitoring and security utilities with experience in implementing and using Zabbix as a plus.</li><li>Hands-on experience implementing and administering network devices and technologies:</li><ul><li>Multi-vendor Routing and Switching platforms including Cisco, Netgear and HP.</li><li>Multi-vendor UTM and Firewall appliances including Cisco, Fortinet and Sonicwall.</li><li>Intrusion Prevention and DDoS Mitigation Systems.</li><li>Network Management and Monitoring Systems.</li><li>Wireless Systems.</li><li>VPN and WAN Technologies.</li><li>Microsoft Azure networking.</li></ul><li><strong>Complementary Technologies:</strong></li><li>Knowledge and experience in Microsoft environments:</li><ul><li>Windows Server (including Active Directory).</li><li>Microsoft Azure.</li><li>Microsoft 365.</li><li>Amazon Web Services networking.</li><li>Linux server administration.</li><li>Python programming.</li><li>Git and version control systems.</li><li>Hands-on experience with automation tools such as Ansible, GitHub Actions, Azure Pipelines etc.</li></ul><li>Good technical documentation skills.</li><li>Previous experience in an IT service provider organisation is a plus.</li><li><strong>Qualifications &amp; Education</strong></li><li>Bachelor s degree (preferably in Computer/Network science/engineering related).</li><li>Current CCNP and/or CCSP is required.</li><li>Fortinet NSE 4 is strongly preferred.</li><li>Fortinet NSE 5 and 7 are a plus.</li><li>Microsoft Certified: Azure Network Engineer Associate is strongly preferred.</li><li>Microsoft Certified: Azure Administrator Associate is a plus.</li><li>AWS Certified Advanced Networking Specialty is a plus.</li><li><strong>Personal Qualities</strong></li><li>Commitment to excellence and achieving the highest standards.</li><li>Excellent communication and customer service skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to delegate, prioritize and multitask.</li><li>Willingness to learn new technologies and maintain industry knowledge.</li><li>Self-motivated and hardworking.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You perform highly diversified duties to install, troubleshoot, repair and maintain the property's facilities and equipment to ensure a safe and functional environment for the guests.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Ensure smooth functioning and maintenance of all hotel engineering systems and equipment.</li><li>Carry out preventive and breakdown maintenance for electrical, plumbing, HVAC, kitchen, and mechanical equipment as assigned.</li><li>Monitor and maintain hotel utilities including DG sets, pumps, air-conditioning systems, lighting, and water supply systems.</li><li>Respond promptly to maintenance requests and guest complaints related to engineering services.</li><li>Ensure all work is completed in accordance with hotel standards and safety procedures.</li><li>Maintain proper records of maintenance activities, equipment logs, and daily checklists.</li><li>Coordinate with external vendors and contractors whenever required.</li><li>Ensure energy conservation practices are followed within the department.</li><li>Maintain cleanliness and organization of the engineering workshop and work areas.</li><li>Assist in installation and repair works across the hotel premises.</li><li>Support departmental objectives to achieve operational efficiency and guest satisfaction.</li></ul><p><strong>General Responsibilities:</strong></p><ul><li>Be fully conversant with hotel fire &amp; life safety/emergency procedures.</li><li>Comply with hotel and department policies and procedures at all times.</li><li>Attend all briefings, meetings, and trainings as assigned by management.</li><li>Report for duty on time wearing clean and complete uniform at all times.</li><li>Maintain a high standard of personal appearance and hygiene at all times.</li><li>Perform any other reasonable duties assigned by the Management of the Hotel.</li></ul><p><strong>What is in it for you:</strong></p><ul><li>Employee benefit offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li></ul><p><strong>What you will be doing:</strong></p><ul><li>Inspect and perform preventative maintenance on property's facilities and equipment</li><li>Inspect all areas of the property for safety issues and take immediate corrective action</li><li>Assist guests regarding property facilities in an informative and helpful way</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your experience and skills include:</p><ul><li>Relevant education</li><li>Relevant building maintenance experience is an asset</li><li>Strong interpersonal and problem-solving abilities</li><li>Highly responsible &amp; reliable</li></ul><p></p></section>

<p>Role Summary: The NOC Tier 3 is the Senior Subject Matter Expert (SME) responsible for the design, architecture, and deployment of complex, large-scale network solutions. This role provides the highest level of technical expertise, sets standards, performs advanced capacity planning, and is the final technical escalation point, driving innovation and defining the future state of Acuative's global infrastructure. Core Responsibilities: Network Architecture &amp; Design: Lead the high-level and low-level design of enterprise network solutions, including core routing, spine-and-leaf fabrics, and multi-vendor security architectures. Strategic Planning: Conduct capacity planning, performance modeling, and define technology roadmaps to ensure the network can support future business growth and demands. Advanced Security &amp; Compliance: Serve as the SME for advanced security systems (e.g., SD-WAN, zero trust models, NAC), ensuring compliance with security standards and regulations. Complex Systems Integration: Lead the technical integration of new or merged systems, vendors, and cloud network connectivity (AWS/Azure) into the existing global infrastructure. Mentorship &amp; Standard Setting: Establish best practices and standards for Tier 1 and Tier 2 engineers, conduct knowledge transfer sessions, and ensure consistent application of security and operational policies. Essential Skills and Knowledge: Expert Networking &amp; Security: Mastery of complex enterprise environments, including MPLS, SD-WAN technologies, advanced BGP design, and expert-level security implementation and auditing. Cloud Networking: Deep understanding and hands-on experience with networking in public cloud environments. Automation &amp; Orchestration: Proven ability to leverage automation tools and scripting to deploy, manage, and scale network infrastructure. Vendor Management: Experience evaluating new network technologies and managing vendor relationships for technical feasibility and integration.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 6+ years of expert-level experience in network engineering, architecture, or a similar senior technical consultant role. Bachelor's degree in computer science, IT, Network Engineering, or a related field required (or equivalent work experience). Certifications (Required): Must possess a current, expert-level certification such as Cisco Certified Network Professional (CCNP), Fortinet Certified Engineer (NSE 7), or Juniper Networks Certified Professional (JNCIP). Certifications (Desired): Cisco Certified Internetwork Expert (CCIE), AWS Certified Advanced Networking, or other equivalent expert vendor certification.</p>

<p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p><p>The Job in a Nutshell We are looking for a Senior Full-Stack Engineer to join the Optimization Team and take ownership of the internal tools we build for Foodics' sales, operations, and support functions. This role is highly hands-on and end-to-end you will own products from idea to production: frontend, backend, infrastructure, and the stakeholder conversations that shape what gets built. You will work as the engineering counterpart to a small, fast-moving team that ships internal systems used directly by the business, often without the luxury of detailed specs or established playbooks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>4+ years of professional full-stack engineering experience with the receipts to back it up production systems you've shipped and supported.</li><li>Strong command of modern JavaScript/TypeScript across the stack: React on the frontend, Node.js/Express (or similar) on the backend.</li><li>Proficiency in SQL and hands-on experience with relational databases, especially PostgreSQL.</li><li>Real, day-to-day fluency with AI coding agents you treat them as production tools, understand their failure modes, and have shipped meaningful work with them.</li><li>Demonstrated ability to deliver complete products end-to-end without waiting for detailed requirements or product specs.</li><li>Comfortable owning infrastructure: deploying to a cloud provider (GCP, AWS, or Azure), managing secrets, and operating production services.</li><li>Strong written and verbal communication in English you will work with non-engineering stakeholders daily.</li><li>High-agency mindset: you close the loop without being asked twice and surface risks early.</li><li>Based in Egypt or Jordan with the legal right to work there.</li></ul><p>Nice to have</p><ul><li>Direct experience deploying and operating on Google Cloud Platform (Cloud Run, Cloud SQL, Secret Manager).</li><li>Familiarity with PostgREST, row-level security, and database-level authorization patterns.</li><li>Experience integrating with Salesforce, Saudi-specific APIs (Wathq, Nafath), or payment platforms.</li><li>Background in SaaS, FinTech, or operations-heavy companies.</li><li>Arabic language skills, for engaging with regional integrations and documentation.</li><li>Open-source contributions or public technical writing.</li></ul>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A high-growth startup company is looking for an agile, fast-learning Backend Engineer with 1 2 years of experience who thrives in a fast-paced, ever-changing environment and is eager to build reliable backend services while growing within the team. You'll work closely with senior engineers, product managers, and frontend teams to develop APIs, support and maintain existing applications and internal tools, adapt quickly to shifting priorities, and contribute to scalable backend solutions that power our products.</p><p>Responsibilities :</p><ul><li>Design, develop, and maintain backend services and APIs under guidance from senior engineers, adapting quickly as requirements evolve.</li><li>Support, maintain, and improve existing applications and internal tools fixing bugs, addressing tech debt, and keeping things running smoothly as the product evolves.</li><li>Build and maintain internal tools that help other teams (ops, support, product) work more efficiently.</li><li>Implement business logic and integrations that support product features, often under tight timelines.</li><li>Write clean, maintainable, and well-tested code following established backend standards.</li><li>Collaborate with frontend engineers, product managers, and designers adjusting quickly to new information and shifting priorities.</li><li>Assist in optimizing system performance, reliability, and security across both new and existing systems.</li><li>Participate actively in sprint planning, stand-ups, and code reviews, bringing energy and flexibility to the team's iterative process.</li><li>Contribute to CI/CD pipelines, deployments, and basic monitoring activities.</li><li>Troubleshoot and resolve backend issues quickly and calmly, in both development and production environments including legacy code you didn't originally write.</li><li>Respond to ad hoc requests for fixes, enhancements, or support on existing systems as business needs arise.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).</p><p>1 2 years of experience in backend development, ideally in a startup or fast-iteration environment.</p><p>Good proficiency in Node.js / JavaScript for backend services.</p><p>Experience building and consuming APIs (REST).</p><p>Comfortable working within and maintaining existing codebases, not just building from scratch.</p><p>Basic understanding of databases (SQL and/or NoSQL) and data modeling concepts.</p><p>Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus.</p><p>Basic experience with Git and modern development workflows.</p><p>Strong working knowledge of Agile/Scrum methodologies, with genuine comfort handling changing requirements and rapid iteration.</p><p>Strong problem-solving mindset, adaptability, and willingness to learn quickly.</p><p>Good communication skills and ability to work in a collaborative, fast-moving team environment.</p><p></p></section>

<p><strong>Responsibilities:</strong> To oversee and manage all security operations within the hotel, ensuring the safety and security of guests, Heartists, visitors, hotel assets, and property. The Security Manager is responsible for maintaining a safe environment, implementing security procedures, managing the Security team, and ensuring compliance with hotel, Accor, and applicable legal requirements.</p><p><strong>Security Operations</strong></p><ul><li>Oversee and manage the daily operations of the Security Department, ensuring effective security coverage across all hotel areas, including guest areas, back-of-house areas, entrances, parking areas, and other critical locations.</li><li>Ensure the safety and security of guests, Heartists, visitors, contractors, hotel assets, and property.</li><li>Conduct regular security inspections and patrols to identify, prevent, and address potential security risks.</li><li>Ensure proper implementation of access control, visitor management, and other security procedures.</li><li>Monitor CCTV and other security systems, ensuring appropriate and timely responses to identified incidents.</li><li>Ensure all security equipment and systems are properly maintained and operational.</li><li>Respond promptly and professionally to guest and Heartist security concerns.</li><li>Handle sensitive and confidential security matters with discretion.</li></ul><p><strong>Team Leadership &amp; Performance</strong></p><ul><li>Lead, supervise, and motivate the Security team, ensuring professional performance and adherence to departmental standards.</li><li>Monitor team performance, attendance, discipline, and compliance with security procedures.</li><li>Provide regular briefings, coaching, and guidance to Security Heartists.</li><li>Participate in training sessions provided by the hotel's People &amp; Culture Department.</li><li>Ensure the Security Department maintains the required service and operational standards reflected in Heartist engagement and colleague surveys.</li></ul><p><strong>Emergency, Crisis &amp; Incident Management</strong></p><ul><li>Lead the hotel's response to security incidents, emergencies, and crisis situations.</li><li>Thoroughly understand and maintain all emergency response plans, crisis management plans, and required immediate actions.</li><li>Develop, implement, and continuously review training related to Fire &amp; Evacuation Response Plans, including practical firefighting exercises.</li><li>Develop and maintain appropriate emergency response procedures and contingency plans.</li><li>Ensure all incidents are properly investigated, documented, and reported to management.</li></ul><p><strong>Government &amp; Regulatory Compliance</strong></p><ul><li>Liaise with government authorities, police, Civil Defense, and other relevant authorities when required.</li><li>Maintain up-to-date knowledge of applicable local security, safety, and regulatory requirements.</li><li>Ensure compliance with hotel, Accor, departmental, and applicable legal requirements.</li><li>Maintain and regularly review all Security Department Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs).</li></ul><p><strong>Risk Management &amp; Continuous Improvement</strong></p><ul><li>Conduct regular security risk assessments and recommend appropriate corrective and preventive measures.</li><li>Identify opportunities to improve security standards, procedures, and operations.</li><li>Submit written recommendations to management regarding the development and improvement of the Security Department.</li><li>Review security procedures regularly and ensure they remain effective and aligned with operational requirements.</li><li>Participate as a permanent member of the Health &amp; Safety Committee and attend relevant Health &amp; Safety meetings.</li></ul><p><strong>General Responsibilities</strong></p><ul><li>Follow all hotel and departmental policies and procedures.</li><li>Follow all applicable Health &amp; Safety, hygiene, and sanitation policies.</li><li>Maintain accurate security records, logs, reports, and documentation.</li><li>Perform any other duties and responsibilities as assigned by management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or relevant diploma in Security Management, Law, Criminology, Law Enforcement, or a related field is preferred.</li><li>Minimum 3 years of Security experience, including at least 2 years in a Security Management or supervisory role.</li><li>Previous experience in a hotel environment is a must.</li><li>Strong knowledge of security procedures, risk management, emergency response, and crisis management.</li><li>Good knowledge of local security regulations and government authority requirements.</li><li>Good command of English is a must.</li><li>Occupational Health &amp; Safety certification is highly regarded.</li><li>Ability to work effectively in a multinational and multicultural environment.</li><li>Strong leadership, communication, decision-making, and problem-solving skills.</li><li>Ability to remain calm and effective under pressure and during emergency situations.</li><li>Fire Safety certification is preferred.</li><li>First Aid certification is preferred.</li></ul>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>