House gard Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Avertra's mission is to Simplify Life — automating complex decision-making for customer-centric industries including Utilities, Financial Services, Logistics, and Commerce, while directly improving the employee and customer experience.</p><p><br></p><p>What We Promise You:</p><ul><li>A global family building a sustainable, scalable ecosystem guided by logic and empathy.</li><li>A clearly-scoped, high-impact mandate, ship real controls, not just reports.</li><li>Genuine investment in your growth and mastery of your domain.</li></ul><p>The Security Engineer is responsible for building the runtime, detection, and application-security layers that carry Avertra into SOC 2 and PCI DSS 4.0 compliance, partnering with the in-house DevOps team on Avertra’s Azure / AKS platform (TypeScript / React / Node application landscape, including billing and guest-payment flows in PCI scope).</p><p><br></p><p>The role owns security design, detections and rules, application-security testing, the vulnerability management program, vendor remediation, and control evidence. DevOps owns the CI/CD pipeline, AKS, and infrastructure execution; a fractional vCISO and GRC platform own the audit itself, this role supplies and maintains the evidence for the controls it builds.</p><p><br></p><p><br></p><p>Main Job Responsibilities</p><ul><li>Application Security Testing</li><li>Introduces and tunes DAST against running applications; triages findings and drives fixes.</li><li>Deploys and owns a semantic SAST engine tuned for TypeScript / React / Node; owns the rules, triage, and merge-block policy.</li><li>Detection Engineering &amp; Response</li><li>Builds the detection layer on the SIEM: correlation rules, alerts, and incident playbooks.</li><li>Defines and tunes runtime workload detection in AKS and file-integrity monitoring.</li><li>Owns what is detected and how the organization responds, while DevOps stands up SIEM infrastructure, log shipping, and agent deployment.</li><li>Edge &amp; Network Controls</li><li>Owns the WAF ruleset: tunes the OWASP ruleset, defines exceptions, and confirms Prevention mode and that logs reach the SIEM.</li><li>Vulnerability Management as a Program</li><li>Stands up a vulnerability aggregator: dedups across scanners, assigns owner and risk-based SLA per finding, drives ticketing, and surfaces SLA breaches on a dashboard.</li><li>Defines secret-scanning policy (pre-commit and history sweep) and unifies the release gate across all scanners.</li><li>Assurance &amp; Evidence</li><li>Manages the ASV scan and annual penetration-test vendors; triages results and drives remediation.</li><li>Produces and maintains evidence for owned controls, alongside the vCISO and GRC platform, to support SOC 2 Type II and PCI DSS 4.0 assessments (supports, but does not run, the audit).</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Needed Competencies</p><ul><li>Technical expertise integrating and tuning security scanners in CI/CD pipelines (Azure DevOps ideal): SAST, DAST, SCA, secrets, IaC.</li><li>Technical expertise in DAST (OWASP ZAP or equivalent) and semantic SAST engines (Semgrep / CodeQL) on TypeScript / React / Node codebases.</li><li>Technical expertise in SIEM detection engineering (Microsoft Sentinel and/or Wazuh / Elastic): writing detections, correlation, alert tuning, and playbooks.</li><li>Technical expertise in Kubernetes / AKS security and runtime detection (Falco / Defender for Containers), network policies, and Pod Security Standards.</li><li>Technical expertise in vulnerability management: aggregation / dedup, risk-based SLAs, and triage (DefectDojo or equivalent).</li><li>Technical expertise in Azure security fundamentals: Defender for Cloud, Entra ID / RBAC, Key Vault, and edge WAF (OWASP ruleset).</li><li>Solid grounding in OWASP Top 10, TLS / PKI, authentication protocols, and API security.</li><li>Strong decision-making capabilities to weigh the relative costs and benefits of controls and prioritize risk-based remediation.</li><li>Ability to produce clean, audit-ready evidence for SOC 2 and/or PCI DSS control requirements (supporting, not running, the audit).</li><li>Builder’s mindset: OSS-first, iterating toward managed services.</li><li>Clear communicator: able to translate risk for engineers and executives, with strong written English and documentation.</li><li>Collaborative: drives secure-by-default practices through the DevOps and engineering teams rather than owning infrastructure directly.</li></ul><p><br></p><p>Education</p><ul><li>Bachelor’s on&nbsp;Computer Science, Information Technology, or a related field is recommended as a reasonable default, to be confirmed.</li></ul><p><br></p><p>Experience</p><ul><li>4–7 years in security engineering, DevSecOps, or application security, with hands-on experience building and tuning security controls. Comfortable partnering with DevOps / platform teams rather than owning infrastructure directly.</li></ul><p><br></p><p>Knowledge, Skills and Abilities</p><ul><li>Excellent written and spoken English; able to translate risk clearly for both engineers and executives.</li><li>Experience preparing an organization for a first SOC 2 Type II or PCI DSS assessment (nice-to-have).</li><li>Familiarity with GRC / continuous-compliance platforms (Vanta, Drata); policy-as-code (OPA / Conftest); threat modeling (nice-to-have).</li><li>Preference for OSS-first security tooling with a managed Azure-native upgrade path.</li><li>Effective listening and multi-tasking capabilities across concurrent security workstreams.</li></ul><p><br></p><p>Preferences</p><ul><li>Certified Kubernetes Security Specialist (CKS)</li><li>Microsoft SC-200</li><li>Microsoft AZ-500</li><li>OSCP</li><li>CEH</li><li>PCI ISA / PCIP</li><li>CISSP / CISM</li></ul><p><br></p><p>Travel</p><ul><li>Up to 15%</li></ul><p><br></p><p>Work Schedule</p><ul><li>Monday–Friday, 10:00 AM – 7:00 PM (or as agreed). Hybrid work model, demand-based.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p><p>Job Description Job Summary The Security Agent is responsible for maintaining a safe, secure, and welcoming environment for guests, Heartists, visitors, and hotel assets. The role ensures the protection of people and property through regular patrols, monitoring security systems, enforcing hotel policies, responding to emergencies, and providing professional assistance while upholding Accor's values and service standards.</p><p>Key Responsibilities</p><p>Safety &amp; Security</p><ul><li>Patrol all hotel areas, including guest floors, public areas, back-of-house, parking areas, and perimeter.</li><li>Monitor CCTV systems, alarms, and access control systems.</li><li>Protect hotel assets against theft, damage, vandalism, and unauthorized access.</li><li>Ensure all emergency exits, fire equipment, and escape routes remain accessible.</li><li>Conduct routine security inspections and report any hazards immediately.</li><li>Assist in implementing hotel security procedures and emergency response plans.</li></ul><p>Guest &amp; Heartist Assistance</p><ul><li>Provide courteous assistance to guests, Heartists, and visitors.</li><li>Escort guests or employees when required.</li><li>Respond promptly to guest concerns related to safety and security.</li><li>Maintain a professional and approachable presence throughout the property.</li></ul><p>Incident Management</p><ul><li>Respond immediately to emergencies including fire alarms, medical incidents, accidents, disturbances, and security breaches.</li><li>Complete detailed incident and occurrence reports accurately and promptly.</li><li>Preserve evidence and assist management during investigations when necessary.</li><li>Coordinate with local authorities, police, fire department, and emergency services when required.</li></ul><p>Access Control</p><ul><li>Monitor staff entrances and exits.</li><li>Verify identification of contractors and visitors.</li><li>Ensure delivery vehicles and suppliers follow hotel security procedures.</li><li>Control access to restricted areas.</li></ul><p>Fire &amp; Life Safety</p><ul><li>Participate in fire drills and emergency evacuation procedures.</li><li>Monitor compliance with fire safety regulations.</li><li>Assist with emergency evacuations when required.</li><li>Report any fire safety deficiencies immediately.</li></ul><p>Administrative Duties</p><ul><li>Maintain accurate daily security logs.</li><li>Prepare incident, accident, and shift reports.</li><li>Record lost and found items according to hotel procedures.</li><li>Communicate security concerns during shift handovers.</li></ul><p>Compliance</p><ul><li>Follow all Accor policies, hotel standards, and local regulations.</li><li>Maintain confidentiality regarding guests, Heartists, and hotel operations.</li><li>Comply with Health &amp; Safety, Food Safety (where applicable), environmental, and security policies.</li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent.</li><li>Previous experience in hotel security, hospitality, military, or law enforcement is preferred.</li><li>Valid security certification or license (where required by local regulations).</li><li>Basic knowledge of fire safety and emergency procedures.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong observation and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm under pressure.</li><li>Professional appearance and conduct.</li><li>Good problem-solving and conflict resolution skills.</li><li>Ability to write clear and accurate reports.</li><li>Basic computer skills.</li><li>Ability to work rotating shifts, weekends, public holidays, and overnight.</li></ul><p>Physical Requirements</p><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to respond quickly to emergencies.</li><li>Capable of lifting moderate weights when required.</li><li>Ability to work indoors and outdoors in varying weather conditions.</li></ul><p>Core Competencies (Accor Values)</p><ul><li>Guest Passion</li><li>Sustainable Performance</li><li>Spirit of Conquest</li><li>Innovation</li><li>Respect</li><li>Trust</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Timely response to security incidents.</li><li>Accuracy and completion of incident reports.</li><li>Compliance with security patrol schedules.</li><li>Reduction in security-related incidents.</li><li>Compliance with fire and life safety procedures.</li><li>Positive guest and Heartist feedback regarding safety and professionalism.</li><li>Adherence to Accor security standards and local regulations.</li></ul><p>This job description reflects the responsibilities and expectations of a Security Agent within an Accor hotel and may be updated based on operational requirements.</p><p>Qualifications Your experience and skills include:</p><ul><li>Relevant security experience is an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent.</li><li>Previous experience in hotel security, hospitality, military, or law enforcement is preferred.</li><li>Valid security certification or license (where required by local regulations).</li><li>Basic knowledge of fire safety and emergency procedures.</li><li>Strong observation and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm under pressure.</li><li>Professional appearance and conduct.</li><li>Good problem-solving and conflict resolution skills.</li><li>Ability to write clear and accurate reports.</li><li>Basic computer skills.</li><li>Ability to work rotating shifts, weekends, public holidays, and overnight.</li><li>Ability to stand and walk for extended periods.</li><li>Ability to respond quickly to emergencies.</li><li>Capable of lifting moderate weights when required.</li><li>Ability to work indoors and outdoors in varying weather conditions.</li><li>Relevant security experience is an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li></ul><p></p></section>

<p><strong>Position</strong><strong>:</strong><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strategic Messaging and Communications Specialist</strong></p> <p ><strong>Type of Contract: </strong><strong>Full-time, Fixed-term contract</strong></p> <p ><strong>Project&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong><strong>Youth Grow Activity</strong></p> <p ><strong>Reports to:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong><strong>Deputy Chief of Party</strong></p> <p ><strong>Location: &nbsp;&nbsp;&nbsp;Amman, Jordan with 70 % of time in the field</strong></p> <p ><strong>Closing Date June 16,2026</strong></p> <p>&nbsp;</p> <p><strong><u>BACKGROUND:</u></strong></p> <p>&nbsp;</p> <p >Q2IMPACT, a QED Group company, brings over 25 years of expertise in data-driven, impact-focused solutions at the intersection of development, diplomacy, and defense. Evolving with global priorities, Q2IMPACT blends its rich legacy in Monitoring, Evaluation, and Learning (MEL), data analytics; systems strengthening, and adaptive programming with a renewed focus on strategic relevance, economic growth, and national security. Q2IMPACT is the Prime Subrecipient under the USG-funded Youth Grow Activity (YGA) under Agreement No. 72027823CA00003.</p> <p>&nbsp;</p> <p >Launched in 2023, Youth Grow Activity (YGA) a five-year US Government (USG)-funded Activity implemented by Q2IMPACT and partners in direct partnership with the Government of Jordan. YGA is a strategic investment in Jordan's workforce, stability, and long-term economic self-reliance, upskilling Jordanian youth and connecting them to opportunities while strengthening the governmental and national institutions strategies and institutional capacities that promote national peace, security and stability. YGA’s workforce development efforts are tied directly to Jordan's major infrastructure projects in water and energy that require a skilled national workforce to build and operate them.</p> <p >&nbsp;</p> <p >YGA's primary target population is youth in Jordan aged 10 to 29, reached through Ministry of Youth centers and partner institutions operating across all 12 of Jordan's governorates: Mafraq, Irbid, Ajloun, Jerash, Balqa, Amman, Zarqa, Madaba, Karak, Tafilah, Ma'an, and Aqaba.</p> <p>&nbsp;</p> <p><strong><u>POSITION SUMMARY </u></strong></p> <p >The Communications Specialist will lead the design, development, implementation, and continuous refinement of YGA's strategic messaging framework. The position is responsible for ensuring that all internal and external communications consistently reflect YGA's core narrative, strategic objectives, and audience-specific messaging priorities.</p> <p >&nbsp;</p> <p >The Communications Specialist will serve as the central focal point for message development, strategic communications planning, content production, stakeholder engagement, media relations, and brand management. The role requires translating complex programmatic achievements into compelling, evidence-based narratives tailored to diverse audiences, including government institutions, donors, youth, private sector partners, media, and international stakeholders.</p> <p>&nbsp;</p> <p><strong><u>ROLES and RESPONSIBILITIES :</u></strong></p> <p>&nbsp;</p> <p >The Communications Specialist will support the development of high-quality communications, reporting, and visual products for the Youth Grow Activity (YGA). The Communications Specialist will work closely with YGA’s technical team to develop and professionally write, edit, and format reports, success stories, case studies, press releases, videos, infographics, and other communications deliverables that highlight the project's impact, achievements, and lessons learned. S/he will draft social media content and ensure that U.S. Government (USG) Branding and Marking requirements are consistently upheld across all communications products.</p> <p >&nbsp;</p> <p >The Communications Specialist will frequently travel to the field (at least 70% of time) to collect professional photographs and videos, conduct interviews, and document YGA interventions and success stories for use in reports, donor deliverables, and other communications materials. S/he will produce high-quality videos, create innovative digital and multimedia products, and design print and promotional materials for project activities and events.</p> <p >&nbsp;</p> <p >The ideal candidate will possess excellent English and Arabic writing, editing, and communication skills, including the ability to produce professional-quality reports and translate complex technical information into clear, compelling, and audience-friendly content. S/he will demonstrate strong proficiency in Adobe Creative Suite, Canva, and other relevant design and multimedia software; a creative eye for branding and visual storytelling; and excellent interpersonal skills, with the ability to engage effectively with individuals from diverse backgrounds and stakeholders across Jordan.</p> <p>&nbsp;</p> <ul> <li>Lead the implementation and institutionalization of YGA's communications and messaging framework across all program activities.</li> <li>Serve as the custodian of YGA's core narrative, key message pillars, approved language framework, and audience-specific messaging.</li> <li>Ensure all communications products align with YGA's strategic positioning and approved messaging architecture.</li> <li>Develop and maintain message maps, talking points, key narratives, FAQs, and communications toolkits.</li> <li>Advise senior leadership on strategic communications opportunities and risks.</li> <li>Establish communications objectives, performance indicators, and measurement frameworks.</li> <li>Design and execute annual and quarterly communications plans aligned with YGA priorities and targeting main YGA audience including USG/US Embassy in Amman, Government of Jordan and Youth needs</li> <li>Identify opportunities to amplify program achievements through strategic storytelling and visibility initiatives.</li> <li>Develop and support the production of printing materials such as promotional posters (flyers, brochures, roll-ups, banners, fact sheets), &nbsp;success stories, press releases, Program briefs , Website and social media content, Speeches and remarks multimedia products, and other communications materials that highlight YGA's impact, innovation, and achievements.</li> <li>Design, format, and review project reports, including bi-weekly, quarterly, annual, and ad hoc reports, Donor and stakeholder updates ensuring professional presentation and compliance with project branding requirements. Enrich YGA deliverables with value-adding graphic designs</li> <li>Lead management of YGA's digital communications platforms. Support the planning, development, scheduling, and monitoring of social media content across project platforms.</li> <li>Travel to the field to support the implementation of field activities and take professional photos and videos as required. All photos must follow the USG/Q2Impact photography guidelines.</li> <li>Assemble raw footage and perform professional editing using software such as Adobe Premiere Pro to create the final deliverable.</li> <li>Record individual video and audio interviews required for developing success stories.</li> <li>Maintain a library of all pictures and videos, organized by date and location.</li> <li>Create custom innovative digital and multimedia products using a variety of tools and software (Adobe Creative Suite, Canva).</li> <li>Assist in the development of project campaign themes and various media material for publication and distribution through various channels.</li> <li>Provide English/Arabic translation and vice versa when needed, i.e. English subtitles for in-house produced project videos.</li> <li>Build the capacity of technical teams to communicate results effectively and Create templates, guidance notes, and communication resources for staff and partners.</li> <li>Transform technical program information into compelling and audience-relevant narratives, ensure all content highlights measurable results, impact, and strategic outcomes and in compliance with USG Branding and Marking requirements.</li> <li>Coordinate communications activities with government counterparts, implementing partners, and donor representatives.</li> <li>Maintain strong relationships with media representatives, communication focal points, and strategic partners</li> <li>Track and archive communications outputs and maintain communications performance records and metrics.</li> <li>Any other tasks requested by YGA’s Chief of Party or Deputy Chief of Party (DCOP).</li> </ul> <p>&nbsp;</p> <p><strong><u>Minimum Education, Experience, Skills and Qualifications:</u></strong></p> <ul> <li>A bachelor’s degree in communications, media, journalism, languages, or any other related field is required.</li> <li>Portfolio of professional work that demonstrates consistent, high-quality social media content creation, graphic design, data visualization, photography, videography and audio recording abilities is preferable.</li> <li>Minimum Seven (7) years of professional experience in communications, media, public relations, journalism, or related fields. At least three (4) years of experience supporting communications activities for international development and/or humanitarian programs implemented by INGOs, preferably under U.S. Government-funded projects.</li> <li>Excellent English and Arabic writing and communications skills are required.</li> <li>Exceptional writing, editing, and storytelling skills in English.</li> <li>Proficiency in design/production software (Adobe Creative Suite, Canva, any other software).</li> <li>Demonstrated experience in professional photography, videography, video editing, and multimedia storytelling.</li> <li>Ability to translate complex data and analysis into digestible resources and compelling visual products for a diverse audience is required.</li> <li>In-depth knowledge of video production processes and activities.</li> <li>Proficiency in Google Suite and Microsoft Office and managing social media platforms.</li> <li>High level of creativity and initiative.</li> <li>Ability to develop high-quality communications products under tight deadlines, from concept development through final delivery.</li> <li>Willingness and ability to travel frequently to YGA field assignments.</li> </ul> <p>&nbsp;</p> <p ><strong><u>Frequent travel to the field (all 12 governorates of Jordan) is expected, at least 70% of working days. </u></strong></p> <p >&nbsp;</p> <p ><strong><u>REPORTS DIRECTLY TO:</u></strong></p> <p >YGA’s DCOP</p> <p >&nbsp;</p> <p ><strong><u>WORKS DIRECTLY WITH:</u></strong></p> <p >YGA’s COP, DCOP, technical team, MEAL team and external stakeholders as required.</p>

<p><h4>Description<\/h4>\n<p>TheSoul Group is a global media company with over a decade of experience building and operating digital businesses at scale. With a presence across 60 platforms, content distributed in 21 languages, and more than 100 billion monthly views, we have established one of the largest and most operationally sophisticated media footprints in the world. Our remote-first team, spanning 85+ countries, has grown by solving \u2014 at real scale \u2014 the exact organisational and operational challenges most companies struggle with.<\/p>\n<p>That operational depth is the foundation of Valis \u2014 TheSoul Group's brand new business and AI platform for enterprise transformation. Valis is an institutional AI operating layer for mid-market organisations (roughly 200\u20132,000 employees). It sits across a company's systems, runs one shared, org-wide \"brain\" on everything the company knows, and applies encoded operator judgment on every answer \u2014 so the value of AI compounds for the company, not just for individuals using per-seat chatbots.<\/p>\n<p>Valis is already proven in production \u2014 built from real transformation work, encoding operational experience rather than theory \u2014 and we are now scaling its deployment to mid-market companies worldwide.<\/p>\n<p>We are seeking a Client Deployment Lead, AI to embed on-site alongside mid-market CEOs and make their AI-native transformation real on the ground. You work as a tight pod: you on-site owning the CEO relationship and the result and you drive the rollout to a finance-verified outcome, with elite remote engineers shipping the product configuration behind you. Every CEO who watches you land the transformation becomes the proof that wins the next one. This role is the engine of our go-to-market.<\/p>\n<h4>Responsibilities<\/h4>\n<ul>\n<li>Own the client-CEO relationship and the executive steering committee \u2014 as a peer, with real decision rights.<\/li>\n<li>Run the transformation cadence: weekly reviews, monthly finance-verified value reviews, and quarterly business reviews.<\/li>\n<li>Drive a fast, fixed-scope first win on the client's real data, then lead the full rollout (leadership first, then the wider team).<\/li>\n<li>Translate client problems into crisp, build-ready specs for remote engineers; own adoption and sign-off.<\/li>\n<li>Be personally accountable for a finance-verified outcome the client can see in their P&L.<\/li>\n<li>Build a portfolio of 2\u20133 marquee CEO accounts as each engagement matures.<\/li>\n<li>Own end-to-end rollout management \u2014 from kick-off through adoption, sign-off, and handover \u2014 ensuring every phase lands on time and to a measurable outcome.<\/li>\n<li>Codify the method after each deployment so the next one requires less ramp-up.<\/li>\n<\/ul>\n<h4>Requirements<\/h4>\n<ul>\n<li>A track record of owning real outcomes \u2014 you have moved a P&L or shipped a transformation, not just advised on one.<\/li>\n<li>CEO-room presence: ability to sit across from a mid-market CEO as a peer and earn organisational trust quickly.<\/li>\n<li>Technically literate enough to prototype, spec work, and direct engineers \u2014 you shape the solution, you don't wait for one.<\/li>\n<li>You thrive in ambiguity \u2014 operating effectively with incomplete information, shifting requirements, and no fixed playbook.<\/li>\n<li>Willing and energised to be on-site with clients (~30\u201360% travel).<\/li>\n<li>Likely background: top-tier strategy firm (Engagement Manager \u2013 Associate Partner) or a proven in-house transformation operator.<\/li>\n<li>Hands-on experience with AI \/ data tooling is a strong plus.<\/li>\n<\/ul>\n<h4>Benefits<\/h4>\n<ul>\n<li>Compensation: A competitive base calibrated to your market and seniority, plus a performance bonus tied to delivered outcomes.<\/li>\n<li>Equity: Meaningful, founder-tier ownership \u2014 this is the real upside, and it's sized to match.<\/li>\n<li>Authority: Real decision rights and an interim-executive mandate inside the client where granted. You own the result.<\/li>\n<li>Trajectory: A portfolio of marquee CEO relationships and a clear path to Regional GM for MENA.<\/li>\n<li>Location: On-site with the client during deployment (~30\u201360% travel across the MENA region); your home base is flexible.<\/li>\n<\/ul>\n<p><strong>Why AI makes this seat more valuable, not less:<\/strong> Valis automates the coordination, reporting and status layer of a company. This role sits on the other side of that line: CEO trust, judgment under ambiguity, and accountability for a real outcome are exactly what don't automate. As the platform gets stronger, the seat compounds in leverage \u2014 it doesn't erode.<\/p>\n<p>We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Company description Founded in London in 1970, Saatchi &amp; Saatchi has evolved into a global creative powerhouse with 114 offices in 67 countries and over 6,500 employees. As part of Publicis Groupe, we excel in integrated communications, working with top global brands to create unforgettable campaigns. Our mantra, ‘Nothing is Impossible’, drives us to drive positive change through creativity. We pride ourselves on our unshakeable spirit and dedication to nurturing talent, ensuring your journey with us is one of continuous growth. Located across the UAE and KSA, Saatchi &amp; Saatchi services the whole MEA region and consistently collects prestigious awards, namely ‘#2 Network of The Year’ at Dubai Lynx 2024, reflecting our commitment to leaving a positive impact. Our culture is what sets us apart. Join our fun traditions that drive creativity and bring everyone together while keeping spirits high. We love our office parties and the collaborative environment that helps us create outstanding work. Overview We’re looking for a passionate and curious Account Executive to be part of team, executing campaigns for an exciting brand. As an Executive it will be your responsibility to ensure the smooth delivery of briefs, managing internal / external stakeholders and ensuring timely delivery of assets. In particular, this role will have an emphasis on delivering 360- degrees campaigns at scale. In addition to external client service duties, the AE will help oversee assigned creative &amp; campaigns , meeting planning coordination, creative, and/or production activities carried out by the agency on behalf of the client. Responsibilities Technical &amp; Product Deliver on Accuracy, attention to detail, and timeliness Excellent oral/written communication skills with a keen ability to keep supervisors properly informed Being a self-starter: must be a quick learner, intuitive, and proactive Exceptional organizational and time-management skills Bringing a “fresh” approach to the business bringing new ideas to each project and task Accuracy of contract reports and follow-ups, as well as internal processes / cost estimates / invoicing / etc… Work hand in hand with our in-house design team to create best in class content. Ability to meet deadlines in a fast-paced environment while ensuring high standard of work Business Acumen &amp; Operational Efficiency Understanding of the Client’s business is essential; the AE will be required to forge positive relationships with his/her Clients through consistent contact and diligent client service. Ability to build solid relations with other agency departments (Creative, Social media , Traffic, Planning, and Finance) to help facilitate efficient day-to-day internal operations. Innovative &amp; Analytical Mindset Capability of understanding objectives and be able to develop and prepare all proper/required reporting on his or her assigned activities, including competitive analysis. Ability to approach jobs with a problem solving mentatlity People &amp; Leadership Seeks others' feedback to develop self-awareness, strengths and address development area. Is able to proactively raise issues to improve effective team working and collaboration. Is able to communicate confidently in a clear, concise and articulate manner. Collaborates with stakeholders and embraces an inclusive based environment. Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view. Able to build relationships quickly with others and engages personally with peers and clients. Treats others with respect, listens to other perspectives, especially when they are different from own. Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution. Drives a culture of trust with Peers, clients and all other stakeholders. Self Is able to take ownership for actions and deals with consequences in a mature manner. Able to adjust performance based on experiences and feedback and showcases agility and flexibility. Displays openness to the ideas of others and leverages them when beneficial for the business. Showcases curiosity and open mindset towards new ways of doing things. Is able to set high impact objectives and goes above and beyond to exceed performance. Demonstrates the Growth Mindset and is able to take ownership of personal development and growth. Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives. Approaches situations and individuals with honesty, integrity and humbleness. Displays resilience and maintains drives and a positive outlook when faced with challenges. Qualifications Maintaining a positive attitude even when under pressure: Above all, attitude before aptitude. Bachelor's degree in marketing or other related field 1-2 years experience in related field (some degree of advertising agency experience is necessary as the job requires a high level of understanding of advertising principles and agency functions). Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Evidence of being solution driven and innovative with how they drive performance and delivery Exceptional communication skills that foster a strong relationship with team members and the client Expert time manager and ability to prioritize workload Ability to negotiate with team members and clients to accomplish tasks and drive projects forward Additional information R-4450 P-5036</p> </div>

<p>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p><p>Your Opportunity: We are seeking a highly experienced Senior Software Engineer to act as a technical pillar within our innovative engineering team. This role is ideal for a high-impact Individual who thrives on autonomy and scale. You will be responsible for driving massive, complex projects from conceptualization and architectural design all the way to implementation, deployment, and landing. You will operate at a high level, providing technical leadership across multiple teams. By working closely with product managers, leadership, and engineers across the company, you will shape our technical strategy, tackle our most difficult scaling challenges, and continuously broaden the capabilities of our cutting-edge AI and contact center solutions.</p><p>Your Top Responsibilities:</p><ul><li>End-to-End Ownership: Drive massive, cross-functional engineering projects from raw concept to successful production deployment and monitoring.</li><li>Architectural Leadership: Lead the design and architecture of highly available, scalable, and robust systems, services, and databases that span across multiple engineering teams.</li><li>Technical Force Multiplier: Set the standard for engineering excellence. Conduct rigorous code reviews, establish best practices, and improve our development and deployment pipelines and strategies.</li><li>Complex Problem Solving: Debug, profile, and troubleshoot the most complex systemic and performance issues within a high-concurrency, real-time SaaS environment.</li><li>Cross-Team Alignment: Act as a technical anchor, collaborating with various squads to ensure architectural consistency, and the strategic reduction of technical debt.</li><li>Mentorship: Elevate the entire engineering team by mentoring mid-level and junior engineers, guiding their technical growth, and helping ramp up new joiners.</li></ul><p>What We Expect from You:</p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul><p>What We Provide:</p><ul><li>Join a world-class team at Maqsam, where your growth is our priority. Here s what you can expect:</li><li>High-Impact Work: The autonomy to drive massive projects that directly impact our core business and thousands of users.</li><li>A Collaborative and Friendly Environment: Work with talented, seasoned professionals who are passionate about what they do.</li><li>Personal and Professional Growth: Opportunities to learn, lead, and cement yourself as a world-class engineering leader.</li><li>Fair Compensation: We deeply value your contribution and expertise.</li><li>Transparency: A culture that thrives on open communication and flat technical discussions.</li><li>Benefits: First-class health insurance, and more.</li><li>Part of Something Big: Be proud of being part of the most exciting AI-powered SaaS business in the MENA region.</li></ul><p>Ready to lead at Maqsam? Apply now! #LI-DNI</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul>

<p>&nbsp;</p> <p><strong>JOB DESCRIPTION</strong></p> <p><strong>Legal and Contractual Affairs Specialist</strong></p> <p >&nbsp;</p> <p><strong>Job Title: </strong>Legal and Contractual Affairs Specialist</p> <p><strong>Report to</strong>: MCPMU Director (technical direction); WGA Human Resources and Administrative Manager (administrative and contractual)</p> <p><strong>Program</strong>: Jordan Water Governance Activity (WGA)</p> <p><strong>Location</strong>: Management Contract Performance Management Unit (MCPMU)</p> <p >&nbsp;&nbsp;&nbsp;&nbsp; Water Authority of Jordan (WAJ) - Amman, Jordan.</p> <p><strong>Position type</strong>: Full-Time Local Professional</p> <p><strong>Duration</strong>: Fixed-term through December 31, 2026</p> <p>&nbsp;</p> <p><strong>BACKGROUND&nbsp;</strong></p> <p>The&nbsp;Water Governance Activity (WGA)&nbsp;program is a multi-year project funded by USG, which&nbsp;aims to support the GOJ in achieving measurable improvements and greater sustainability of the water sector by providing technical assistance to strengthen strategic planning, financial sustainability, policy development, data-driven decision-making, and capacity-building efforts to enhance utility performance.&nbsp;In addition, to increase accountable, sustainable water sector management and governance by supporting and strengthening the National Conveyor Project's Project Management Unit, strategic planning, financial management, policy development and implementation, and capacity-building efforts.&nbsp;</p> <p>The Water Authority of Jordan (WAJ) has entered into a Management Contract (MC) for the Yarmouk Water Company (YWC) to improve the efficiency, performance, and sustainability of water and wastewater services in the Yarmouk service area. The Management Contract Performance Management Unit (MCPMU) is established to act as WAJ’s institutional mechanism to safeguard public interests, ensure accountability of the Management Contractor, and support successful implementation of the Management Contract throughout its duration.</p> <p>&nbsp;</p> <p><strong>JOB SUMMARY</strong></p> <p>The Legal and Contractual Affairs Specialist serves as the MCPMU’s in-house legal and contractual resource for the Management Contract for the Yarmouk Water Company (YWC). The position supports WAJ in safeguarding its legal and contractual interests by reviewing the Management Contractor’s deliverables and submissions, monitoring compliance with the Management Contract, Assignment Agreement, Articles of Association, and related legal documents, advising the MCPMU Director and WAJ leadership on contract interpretation, compliance, and governance matters, and supporting the management of claims, disputes, and contractual remedies. The Specialist works under the day-to-day technical direction of the MCPMU Director as an embedded member of the MCPMU, with administrative and contractual reporting to the WGA project.</p> <p>&nbsp;</p> <p><strong>DUTIES AND RESPONSIBILITIES:</strong></p> <p>The incumbent’s main responsibilities include, but are not limited to:</p> <ul> <li>Review the Management Contractor’s deliverables from a legal and contractual perspective.</li> <li>Conduct an initial comprehensive legal review of the Management Contract, Assignment Agreement, Articles of Association, and related legal documents, and establish a compliance monitoring checklist for use by the MCPMU.</li> <li>Identify legal and contractual risks, develop and maintain a legal and contractual risk register, and recommend appropriate mitigation measures.</li> <li>Prepare periodic progress reports on legal and contractual matters, and an end-of-service report summarizing the status of outstanding issues and recommendations for follow-up by the MCPMU and WAJ.</li> <li>Monitor compliance with the Management Contract, Assignment Agreement, Articles of Association, and related legal documents.</li> <li>Provide legal advice to the MCPMU and WAJ on contract interpretation, compliance, and governance matters.</li> <li>Review contractual correspondence, notices, claims, variations, and legal submissions related to the Management Contract.</li> <li>Support the assessment of non-compliance events, disputes, and available contractual remedies.</li> <li>Prepare legal opinions, reports, and recommendations for the MCPMU Director and WAJ leadership.</li> <li>Support negotiations and dispute resolution processes related to the Management Contract.</li> <li>Liaise with external legal counsel and relevant stakeholders, as required.</li> <li>Assist the PPP Unit in the legal preparation, structuring, and procurement of PPP projects, as requested.</li> <li>Ensure that all monitoring activities comply with applicable laws, regulations, and contractual obligations.</li> <li>Perform other legal and contractual tasks as assigned by the MCPMU Director and WGA direct supervisor.</li> </ul> <p><strong>KNOWLEDGE, SKILLS, AND ABILITIES</strong></p> <ul> <li>Strong understanding of the public sector regulatory and institutional framework governing water and wastewater services.</li> <li>Strong analytical and reporting skills.</li> <li>Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint).</li> <li>Strong coordination and communication skills, with the ability to engage effectively with the Management Contractor, WAJ departments, YWC staff, and external stakeholders. </li> <li>Full professional proficiency in Arabic and English (spoken and written), including legal drafting in both languages.</li> <li>High level of integrity and discretion in handling sensitive legal, contractual, and commercial information.</li> </ul> <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor’s degree in law; an advanced degree or specialization in contract, commercial, or administrative law is an advantage.</li> <li>Relevant legal experience, including advising on contracts, preferably within the public sector, utilities, or infrastructure projects.</li> <li>Strong knowledge of Jordanian contract, administrative, and commercial law, and of the legal and regulatory framework governing the water sector and public utilities.</li> <li>Proven ability to review, interpret, and advise on complex contractual arrangements, including performance-based and management contracts, with a sound understanding of claims management and dispute resolution mechanisms.</li> <li>Demonstrated experience with management contracts, PPP arrangements, or other performance-based contractual frameworks is preferred; experience with donor-funded projects is an asset.</li> </ul> <p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</p> <p>Chemonics is committed to the goal of equal employment opportunity. Chemonics recruits, hires, trains, and promotes people in all job titles without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by labor laws. All employment decisions will be consistent with the principle of equal employment opportunity. All personnel actions such as compensation, benefits, transfers, layoffs, return from layoff, company sponsored training, education, tuition assistance, social and recreational programs will be administered without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by local labor laws.</p> <p>&nbsp;</p>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <h4>Why this role matters</h4> <p>At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale. As our platform grows, so does the complexity of the problems we solve.</p> <p>Great product ideas are easy. Turning them into products that customers actually use, engineers can confidently build, and the business can successfully launch is much harder.</p> <p>That's where this role comes in.</p> <p>As a Product Owner, you'll sit at the center of product delivery. You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence.</p> <p>Your impact won't be measured by how many Jira tickets you create. It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster.</p> <p>You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like.</p> <p>If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here.</p> <h4>What you'll do</h4> <li>Create clarity where others see complexity</li> <p>You'll take customer feedback, business requests, product strategy, and technical requirements and transform them into clear user stories, acceptance criteria, workflows, and requirements that teams can confidently build from.</p> <li>Own squad readiness</li> <p>You'll make sure backlog items are ready before they enter development. Engineers shouldn't be discovering major requirements halfway through a sprint. You'll ensure the team has the context, detail, and alignment needed to deliver predictably.</p> <li>Help the team build the right things</li> <p>You'll partner closely with Product Managers to break large initiatives into smaller, valuable releases that allow us to learn quickly and deliver customer value faster.</p> <li>Drive productive collaboration</li> <p>You'll act as the bridge between product, design, engineering, QA, and customer-facing teams, ensuring everyone is aligned on priorities, scope, dependencies, and expected outcomes.</p> <li>Challenge unclear thinking</li> <p>When requirements are vague, assumptions are risky, or priorities don't make sense, you'll ask the hard questions. Respectfully, but confidently.</p> <li>Reduce delivery friction</li> <p>You'll identify risks, dependencies, and gaps before they become problems. Your goal is to help the team spend less time clarifying work and more time delivering value.</p> <li>Protect quality and customer experience</li> <p>You'll think beyond the happy path by considering edge cases, permissions, error handling, workflows, and usability before features reach customers.</p> <li>Support successful launches</li> <p>You'll help ensure internal teams understand what is being released, how it works, and what customers should expect through clear release notes, documentation, and enablement materials.</p> <h4>Requirements</h4> <h4>Who you are</h4> <li>You bring structure without creating bureaucracy</li> <p>You love organization, but you know process should help teams move faster, not slow them down.</p> <li>You care about outcomes, not ticket completion</li> <p>Closing a story isn't success. Solving a customer problem is.</p> <li>You ask great questions</li> <p>You naturally challenge assumptions, uncover hidden requirements, and identify risks before they become expensive mistakes.</p> <li>You communicate clearly</li> <p>You can explain a complex technical requirement to a designer, a customer problem to an engineer, and a product decision to a stakeholder without creating confusion.</p> <li>You thrive in cross-functional environments</li> <p>You enjoy working closely with engineers, designers, QA, Product Managers, and customer-facing teams to solve problems collaboratively.</p> <li>You have strong product delivery experience</li> <p>You have at least 3 years of experience as a Product Owner, Business Analyst, Associate Product Manager, or a similar role where you've owned requirements, backlog management, and delivery readiness.</p> <li>You're comfortable with technical concepts</li> <p>You don't need to write code, but you're comfortable discussing APIs, integrations, data models, permissions, workflows, and platform behavior with engineering teams.</p> <li>You're comfortable with ambiguity</li> <p>You won't always receive perfect requirements or complete information. You're able to create clarity and move things forward without waiting for every answer.</p> <p>You'll likely stand out if you have experience with:</p> <li>B2B SaaS products</li> <li>Customer experience (CX) platforms</li> <li>Social listening or customer engagement tools</li> <li>CRM, CDP, analytics, or workflow products</li> <li>AI-powered products and automation</li> <li>Arabic-first or MENA-focused products</li> <li>Product analytics and adoption metrics</li> <h4>What success looks like</h4> <p>Within your first few months:</p> <li>Backlog items enter development with significantly fewer unanswered questions.</li> <li>Sprint planning becomes more predictable because work is properly prepared and understood.</li> <li>Engineers spend less time seeking clarification and more time building.</li> <li>Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront.</li> <li>Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly.</li> <li>Product releases are smoother because internal teams are prepared and aligned.</li> <li>Most importantly, customers receive better products because the team consistently understands the problem before building the solution.</li> <h4>What the hiring process will look like</h4> <li>Intro call with TA</li> <li>Interview with HM</li> <li>Case study</li> <li>Presentation interview</li> <li>Culture fit / offer</li> <p>At Lucidya, we care deeply about ownership, curiosity, speed, and continuous improvement. We look for people who challenge ideas respectfully, communicate openly, and genuinely care about building products that solve real customer problems.</p> <p>If that sounds like the environment where you do your best work, we'd love to meet you.</p></p><p></p>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <h4>Why this role matters</h4> <p>At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale. As our platform grows, so does the complexity of the problems we solve.</p> <p>Great product ideas are easy. Turning them into products that customers actually use, engineers can confidently build, and the business can successfully launch is much harder.</p> <p>That's where this role comes in.</p> <p>As a Product Owner, you'll sit at the center of product delivery. You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence.</p> <p>Your impact won't be measured by how many Jira tickets you create. It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster.</p> <p>You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like.</p> <p>If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here.</p> <h4>What you'll do</h4> <li>Create clarity where others see complexity</li> <p>You'll take customer feedback, business requests, product strategy, and technical requirements and transform them into clear user stories, acceptance criteria, workflows, and requirements that teams can confidently build from.</p> <li>Own squad readiness</li> <p>You'll make sure backlog items are ready before they enter development. Engineers shouldn't be discovering major requirements halfway through a sprint. You'll ensure the team has the context, detail, and alignment needed to deliver predictably.</p> <li>Help the team build the right things</li> <p>You'll partner closely with Product Managers to break large initiatives into smaller, valuable releases that allow us to learn quickly and deliver customer value faster.</p> <li>Drive productive collaboration</li> <p>You'll act as the bridge between product, design, engineering, QA, and customer-facing teams, ensuring everyone is aligned on priorities, scope, dependencies, and expected outcomes.</p> <li>Challenge unclear thinking</li> <p>When requirements are vague, assumptions are risky, or priorities don't make sense, you'll ask the hard questions. Respectfully, but confidently.</p> <li>Reduce delivery friction</li> <p>You'll identify risks, dependencies, and gaps before they become problems. Your goal is to help the team spend less time clarifying work and more time delivering value.</p> <li>Protect quality and customer experience</li> <p>You'll think beyond the happy path by considering edge cases, permissions, error handling, workflows, and usability before features reach customers.</p> <li>Support successful launches</li> <p>You'll help ensure internal teams understand what is being released, how it works, and what customers should expect through clear release notes, documentation, and enablement materials.</p> <h4>Requirements</h4> <h4>Who you are</h4> <li>You bring structure without creating bureaucracy</li> <p>You love organization, but you know process should help teams move faster, not slow them down.</p> <li>You care about outcomes, not ticket completion</li> <p>Closing a story isn't success. Solving a customer problem is.</p> <li>You ask great questions</li> <p>You naturally challenge assumptions, uncover hidden requirements, and identify risks before they become expensive mistakes.</p> <li>You communicate clearly</li> <p>You can explain a complex technical requirement to a designer, a customer problem to an engineer, and a product decision to a stakeholder without creating confusion.</p> <li>You thrive in cross-functional environments</li> <p>You enjoy working closely with engineers, designers, QA, Product Managers, and customer-facing teams to solve problems collaboratively.</p> <li>You have strong product delivery experience</li> <p>You have at least 3 years of experience as a Product Owner, Business Analyst, Associate Product Manager, or a similar role where you've owned requirements, backlog management, and delivery readiness.</p> <li>You're comfortable with technical concepts</li> <p>You don't need to write code, but you're comfortable discussing APIs, integrations, data models, permissions, workflows, and platform behavior with engineering teams.</p> <li>You're comfortable with ambiguity</li> <p>You won't always receive perfect requirements or complete information. You're able to create clarity and move things forward without waiting for every answer.</p> <p>You'll likely stand out if you have experience with:</p> <li>B2B SaaS products</li> <li>Customer experience (CX) platforms</li> <li>Social listening or customer engagement tools</li> <li>CRM, CDP, analytics, or workflow products</li> <li>AI-powered products and automation</li> <li>Arabic-first or MENA-focused products</li> <li>Product analytics and adoption metrics</li> <h4>What success looks like</h4> <p>Within your first few months:</p> <li>Backlog items enter development with significantly fewer unanswered questions.</li> <li>Sprint planning becomes more predictable because work is properly prepared and understood.</li> <li>Engineers spend less time seeking clarification and more time building.</li> <li>Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront.</li> <li>Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly.</li> <li>Product releases are smoother because internal teams are prepared and aligned.</li> <li>Most importantly, customers receive better products because the team consistently understands the problem before building the solution.</li> <h4>What the hiring process will look like</h4> <li>Intro call with TA</li> <li>Interview with HM</li> <li>Case study</li> <li>Presentation interview</li> <li>Culture fit / offer</li> <p>At Lucidya, we care deeply about ownership, curiosity, speed, and continuous improvement. We look for people who challenge ideas respectfully, communicate openly, and genuinely care about building products that solve real customer problems.</p> <p>If that sounds like the environment where you do your best work, we'd love to meet you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span><br><br><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span><br><span>We invite you to join us. Why?</span><br><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span><strong>JOB SUMMARY</strong></span></p><br><p><span>The Enterprise Digital Solutions Analyst is a full-stack digital practitioner within KEO Group’s IT function, responsible for designing and delivering solutions that digitize, automate, and surface intelligence across the organization. The role spans four capability pillars — Microsoft platform and SPFx/.NET development, Power Platform architecture, data and analytics engineering, and AI integration - with a strong secondary differentiator in Autodesk APS and AEC platform integrations. It requires someone equally comfortable writing a TypeScript web part, building a cross-platform mobile app in React Native, standing up a .NET Core service or Python automation, designing a Dataverse schema, building a Power BI semantic model, or prototyping an Azure OpenAI solution. Working within a multidisciplinary practice of data, knowledge, and infrastructure specialists, the Analyst translates operational challenges into scalable, well-governed digital products that KEO’s people actually use - across projects, practices, and geographies.</span></p><br><p><span><strong>KEY TASKS AND RESPONSIBILITIES</strong></span></p><br><p><span><strong>Microsoft Platform Development &amp; Automation</strong></span></p><br><ul><li><span>Own the design, development, and delivery of solutions across the full Microsoft stack - from Power Platform apps and flows to SPFx web parts, .NET Azure Functions, and Graph API integrations - translating complex business requirements into maintainable, scalable applications.</span></li><li><span>Build and govern automated business processes across M365, integrating SharePoint Online, Dataverse, Teams, and third-party systems via connectors and direct REST/Graph API calls, selecting the right pattern based on performance, supportability, and security posture.</span></li><li><span>Extend Microsoft 365 Copilot through Copilot Studio - building declarative agents, custom connectors, and prompt extensions that surface KEO knowledge and process intelligence in the tools employees already use.</span></li><li><span>Build and deliver cross-platform mobile applications using React Native for Android and iOS, alongside modern web front-ends built with React and Next.js, extending KEO's digital solutions to field, site, and executive users beyond the desktop.</span></li></ul><p><span><strong>Data, Analytics &amp; Reporting</strong></span></p><br><ul><li><span>Apply strong analytical thinking and reporting skills to translate operational data into clear dashboards, reports, and business insights.</span></li><li><span>Clean, transform, and structure data using Power Query, DAX, and sound data modelling practices to support accurate and reliable reporting.</span></li><li><span>Work with APIs, endpoints, and connected data sources to integrate external and internal system data into reporting and analytics solutions.</span></li></ul><p><span><strong>AI Integration &amp; Innovation</strong></span></p><br><ul><li><span>Prototype and build AI-augmented solutions using Azure OpenAI, Copilot Studio, and the Power Platform AI Builder - identifying high-value use cases through engagement with business stakeholders and translating them into working pilots.</span></li><li><span>Stay ahead of the Microsoft AI and Power Platform release cadence, evaluating new capabilities (Copilot agents, AI Builder models, Semantic Kernel integrations) for relevance and value within KEO’s operating context.</span></li></ul><p><span><strong>Platform Support, Governance &amp; Collaboration</strong></span></p><br><ul><li><span>Participate in business requirements analysis and process re-engineering workshops, helping stakeholders articulate problems precisely before designing solutions.</span></li><li><span>Ensure that Health, Safety, Sustainability, and Continual Improvement principles are embedded in all work practices.</span></li><li><span>Performs other duties as assigned.</span></li></ul> <br><strong>Qualifications</strong><br><ul><li><span>Typically, 5–8 years of hands-on Microsoft platform development experience, with demonstrable depth across SharePoint Online and Azure integration.</span></li><li><span>Proficient in C#, .NET, and .NET Core for Azure Functions, Web APIs, and cross-platform back-end services; strong TypeScript and JavaScript (ES6+, async/await, module bundling), SPFx and client-side development; solid HTML5 and CSS3 for custom front-end work across SharePoint and Power Pages.</span></li><li><span>Deep SPFx development experience - web parts, application customizers, field customizers, and List View Command Sets - using PnP JS, Microsoft Graph Toolkit, and SharePoint REST and Graph API endpoints, with React component patterns as standard.</span></li><li><span>Hands-on experience building and shipping cross-platform mobile applications with React Native, including production deployments to both Android (Google Play) and iOS (App Store).</span></li><li><span>Strong command of React and Next.js for building modern, component-based and server-rendered web applications, including routing, state management, and integration with REST and Graph APIs.</span></li><li><span>Proficient in Python for scripting, automation, data processing, and back-end service development, integrating with Azure services and enterprise APIs.</span></li><li><span>Hands-on experience with Power Automate and Power BI</span></li><li><span>Hands-on experience with Azure Functions, Azure Logic Apps, Azure Storage Accounts (blobs, queues, tables), Azure Service Bus, and API Management for enterprise integration patterns; familiar with Azure DevOps CI/CD pipelines for Power Platform solutions, SPFx packages, and .NET APIs.</span></li><li><span>Solid command of Entra ID app registrations, OAuth 2.0 flows (authorization code, client credentials, on-behalf-of), managed identities, and Microsoft Graph delta queries - able to design and debug end-to-end authentication flows across the Microsoft identity platform without assistance.</span></li><li><span>Strong relational database skills, including data schema design and management, authoring complex queries, developing and maintaining stored procedures, and performance optimization (indexing strategy, query plan analysis, and normalization) across SQL Server and comparable relational databases.</span></li><li><span>Experience building with Azure OpenAI (GPT-4o, embeddings, Assistants API), Azure AI Search (RAG patterns, semantic ranking, vector search), and AI Builder; familiar with Copilot Studio for declarative agents and custom connectors; working awareness of Semantic Kernel for orchestrating LLM-based workflows within enterprise applications.</span></li><li><span>Experience integrating systems using REST APIs, OAuth-secured endpoints, and structured data exchange patterns to support analytics, automation, and enterprise application workflows.</span></li><li><span>Experience in the AEC (Architecture, Engineering, and Construction) or professional services sector is advantageous.</span></li></ul> </div>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p> <h4>Why this role matters</h4> <p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p> <p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p> <p>As a Senior Product Designer, you'll help define what that future looks like.</p> <p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p> <p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p> <h4>What you'll do</h4> <li>Design experiences that make AI feel trustworthy<br> You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li> <li>Turn complex problems into intuitive workflows<br> Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li> <li>Raise the quality bar across the product<br> You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li> <li>Help customers adopt AI faster<br> The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li> <li>Design for Arabic-first enterprise users<br> You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li> <li>Build systems, not just screens<br> You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li> <li>Use research to inform decisions<br> You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li> <li>Elevate the people around you<br> We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li> <h4>The challenges you'll tackle</h4> <p>Some of the questions you'll be helping us answer include:</p> <li>How do users remain in control when AI can act independently?</li> <li>When should an AI agent ask for approval versus acting autonomously?</li> <li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li> <li>How do we design graceful recovery experiences when AI gets things wrong?</li> <li>How do we reduce cognitive load instead of simply moving it elsewhere?</li> <li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li> <li>How do we create AI experiences that feel equally natural in Arabic and English?</li> <p>These are not solved problems. You'll help define the answers.</p> <h4>Requirements</h4> <h4>Who you are</h4> <p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p> <p>You likely bring:</p> <li>5+ years of experience designing B2B SaaS or enterprise software products.</li> <li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li> <li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li> <li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li> <li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li> <li>Experience conducting or contributing meaningfully to user research and usability testing.</li> <li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li> <li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li> <li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li> <p>Beyond experience, you'll thrive here if:</p> <li>You're curious and continuously learning.</li> <li>You seek feedback and give it constructively.</li> <li>You care more about solving customer problems than protecting your ideas.</li> <li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li> <li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li> <li>You measure success by the impact your work creates, not just the volume of work produced.</li> <h4>Bonus points</h4> <p>While not required, we'd be particularly excited if you have experience with:</p> <li>AI products, copilots, agents, or autonomous systems.</li> <li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li> <li>RTL and Arabic-first product design.</li> <li>Design systems and platform-scale design thinking.</li> <li>Responsible AI, explainability, or AI ethics principles.</li> <li>SaaS businesses serving enterprise customers in the Middle East.</li> <h4>What you can expect from us</h4> <p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p> <p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p> <p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p> <h4>What the hiring process will look like</h4> <li>Introductory conversation</li> <li>Hiring manager interview</li> <li>Practical design exercise - case study<br> A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li> <li>Final conversations</li> <li>Culture fit / offer stage</li></p><p></p>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p> <h4>Why this role matters</h4> <p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p> <p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p> <p>As a Senior Product Designer, you'll help define what that future looks like.</p> <p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p> <p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p> <h4>What you'll do</h4> <li>Design experiences that make AI feel trustworthy<br> You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li> <li>Turn complex problems into intuitive workflows<br> Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li> <li>Raise the quality bar across the product<br> You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li> <li>Help customers adopt AI faster<br> The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li> <li>Design for Arabic-first enterprise users<br> You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li> <li>Build systems, not just screens<br> You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li> <li>Use research to inform decisions<br> You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li> <li>Elevate the people around you<br> We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li> <h4>The challenges you'll tackle</h4> <p>Some of the questions you'll be helping us answer include:</p> <li>How do users remain in control when AI can act independently?</li> <li>When should an AI agent ask for approval versus acting autonomously?</li> <li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li> <li>How do we design graceful recovery experiences when AI gets things wrong?</li> <li>How do we reduce cognitive load instead of simply moving it elsewhere?</li> <li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li> <li>How do we create AI experiences that feel equally natural in Arabic and English?</li> <p>These are not solved problems. You'll help define the answers.</p> <h4>Requirements</h4> <h4>Who you are</h4> <p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p> <p>You likely bring:</p> <li>5+ years of experience designing B2B SaaS or enterprise software products.</li> <li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li> <li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li> <li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li> <li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li> <li>Experience conducting or contributing meaningfully to user research and usability testing.</li> <li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li> <li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li> <li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li> <p>Beyond experience, you'll thrive here if:</p> <li>You're curious and continuously learning.</li> <li>You seek feedback and give it constructively.</li> <li>You care more about solving customer problems than protecting your ideas.</li> <li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li> <li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li> <li>You measure success by the impact your work creates, not just the volume of work produced.</li> <h4>Bonus points</h4> <p>While not required, we'd be particularly excited if you have experience with:</p> <li>AI products, copilots, agents, or autonomous systems.</li> <li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li> <li>RTL and Arabic-first product design.</li> <li>Design systems and platform-scale design thinking.</li> <li>Responsible AI, explainability, or AI ethics principles.</li> <li>SaaS businesses serving enterprise customers in the Middle East.</li> <h4>What you can expect from us</h4> <p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p> <p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p> <p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p> <h4>What the hiring process will look like</h4> <li>Introductory conversation</li> <li>Hiring manager interview</li> <li>Practical design exercise - case study<br> A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li> <li>Final conversations</li> <li>Culture fit / offer stage</li></p><p></p>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>

<p>The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.</p> <p>The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.</p> <p>All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation.</p> <p>DRC is looking for a <strong>Project Manager</strong> who will provide overall leadership, technical direction, and management of DRC’s project “Protecting Dams and Surrounding Areas in Jordan Valley through Nature-Based Solutions and Labour-Intensive Measures.” The position focuses on soil and water conservation structures—particularly the construction of gabion check dams, gabion retaining walls, riprap, culvert rehabilitation, and afforestation measures.</p> <p>The <strong>Project Manager</strong> will serve as the primary point of contact for the donor, government counterparts (JVA, MoA), the engineering firm, and contractors. He/She will ensure timely implementation, compliance with CfW SOPs, technical standards, safety protocols, and donor requirements, while contributing to reporting and learning. Regular field visits to implementation sites are required.</p> <p>Due to the nature of the project and the need for close technical supervision of construction and Cash-for-Work activities, the Project Manager is expected to spend the majority of their working time in the field. DRC accommodation (guest house) is available for project staff in Ghour Safi and should be utilized to maximize field presence and implementation oversight.</p> <p>&nbsp;</p> <p><strong>About job:</strong></p> <p>The individual will report directly to the <strong>Area Programme Manager</strong>. Your main duties and responsibilities will be:</p> <p>&nbsp;</p> <p><strong>Project Management &amp; Leadership:</strong></p> <ul> <li>Provide strategic and operational leadership for the project in line with DRC and donor guidelines.</li> <li>Oversee planning, forecasting, budget management, and implementation of all project activities.</li> <li>Act as the main liaison with donor (GIZ CfW project), Jordan Valley Authority (JVA), Ministry of Agriculture, and other stakeholders.</li> <li>Ensure integration of decent work principles, Do No Harm, and accountability throughout implementation.</li> <li>Ensure a minimum field presence of three working days per week at project sites in Ghor Safi and other implementation locations.</li> <li>Maintain direct oversight of daily implementation progress, workforce productivity, quality assurance, contractor performance, and site management arrangements.</li> </ul> <p >&nbsp;</p> <p><strong>Technical Oversight</strong></p> <ul> <li>Lead technical planning and oversee design and implementation of water and soil conservation structures (gabion check dams, retaining walls, riprap, culverts, etc.).</li> <li>Lead and coordinate the review of all engineering designs, technical drawings, BOQs, and design revisions, ensuring that comments from GIZ, JVA, consultants, and DRC are consolidated and addressed prior to submission.</li> <li>Prepare engineering designs and documentation required for approvals, ensuring compliance with national and international technical standards.</li> <li>Supervise engineering firm and specialized contractor interventions.</li> <li>Provide guidance and oversight to DRC field engineers and site supervisors, ensuring adherence to approved designs, BoQs, and HSE standards.</li> <li>Ensure compliance with CfW construction guidelines, national standards, and environmental safeguards.</li> </ul> <p >&nbsp;</p> <p><strong>Field Supervision &amp; Monitoring</strong></p> <ul> <li>Conduct regular site inspections to ensure works comply with specifications, quality standards, and HSE requirements.</li> <li>Oversee CfW implementation, ensuring that workers receive technical training, OSH induction, and employability/decent work sessions.</li> <li>Ensure timely implementation of Cash-for-Work activities, including workforce planning, productivity monitoring, attendance verification, worker payments, skills development, occupational safety, and grievance management.</li> <li>Monitor productivity indicators and implement corrective measures when progress falls below planned targets.</li> <li>Monitor progress against logframe targets and support MEAL team in conducting on-site monitoring, surveys, and feedback collection.</li> </ul> <p >&nbsp;</p> <p><strong>Skills Development</strong></p> <ul> <li>Ensure the delivery of structured on-the-job skills development and coaching sessions for Cash-for-Work participants.</li> <li>Monitor skills development outcomes and integrate productivity improvement measures into site management plans.</li> </ul> <p >&nbsp;</p> <p><strong>Coordination &amp; Representation</strong></p> <ul> <li>Represent DRC in coordination platforms (CfW/EIIP Working Group, local authorities’ coordination).</li> <li>Maintain strong partnerships with JVA, MoA, local municipalities, and community stakeholders.</li> <li>Ensure transparent communication and reporting to donor and government counterparts.</li> </ul> <p >&nbsp;</p> <p><strong>Reporting &amp; Compliance</strong></p> <ul> <li>Serve as budget holder, ensuring accurate financial tracking and compliance with DRC/donor regulations.</li> <li>Consolidate and verify reports submitted by field teams, including attendance sheets, progress photos, quality inspection reports, and material consumption logs.</li> <li>Contribute to monthly, semi-annual, and final donor narrative and financial reports.</li> <li>Ensure documentation of all technical works, including as-built drawings, BoQs, and technical handover packages.</li> </ul> <p>&nbsp;</p> <p><strong>About you</strong></p> <p>To be successful in this role we expect that you possess the&nbsp;following:</p> <ul> <li>Minimum 10 years of professional experience as a Civil Engineer, with expertise in water and soil conservation infrastructure.</li> <li>Demonstrated experience in design and supervision of gabion check dams, retaining walls, riprap, culverts, and flood/erosion control structures.</li> <li>At least 5 years of INGO experience managing donor-funded construction and Cash-for-Work (CfW)/livelihoods projects in Jordan.</li> <li>Proven ability to work effectively with government stakeholders including JVA, MoA, and municipalities.</li> <li>Strong skills in project cycle management, budget oversight, and donor reporting.</li> <li>Solid knowledge of Occupational Safety and Health (OSH) standards and national CfW SOPs.</li> <li>Experience leading multi-disciplinary, multi-cultural teams in challenging field environments.</li> <li>Strong interpersonal and communication skills, with the ability to build relationships with local stakeholders and communities.</li> <li>Excellent organizational and time management skills, with a track record of managing complex field operations.</li> <li>Commitment to serving vulnerable communities with respect, patience, and understanding, and familiarity with the socio-economic conditions of Syrian refugees in Jordan.</li> <li>Minimum Bachelor’s degree in Civil Engineering, Water and Environment engineering, a Master's degree in the same field preferred.</li> <li>Registration with the Jordan Engineers Association or equivalent is an asset.</li> <li>Fluency in Arabic.</li> <li>Fluency in English.</li> </ul> <p >&nbsp;</p> <p>&nbsp;</p> <p><strong>In this position, you are expected to demonstrate DRC’ five core competencies:&nbsp; </strong></p> <p><strong>Striving for excellence: </strong>You focus on reaching results while ensuring an efficient process.&nbsp;</p> <p><strong>Collaborating:</strong> You involve relevant parties and encourage feedback.&nbsp;</p> <p><strong>Taking the lead:</strong> You take ownership and initiative while aiming for innovation.&nbsp;</p> <p><strong>Communicating:</strong> You listen and speak effectively and honestly.&nbsp;</p> <p><strong>Demonstrating integrity:</strong> You act in line with DRC’s vision and values.&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Application process</strong></p> <p>All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. <strong>A</strong><strong>pplications sent by email will not be considered.</strong></p> <p>&nbsp;</p> <p><strong>Location: Karak – Ghor Safi</strong></p> <p><strong>Contract Start Date: ASAP</strong></p> <p><strong>Contract End Date: 31-October-2026</strong></p> <p><strong>Closing date for applications: 0<span dir="RTL">8</span>-0<span dir="RTL">7</span>-202<span dir="RTL">6</span>.</strong></p> <p>&nbsp;</p> <p><strong>Applications will be reviewed on a rolling basis. DRC reserves the right of conducting tests and interviews before the closing date, and can close the advertisement earlier in case of finding a suitable candidate.</strong></p> <p>&nbsp;</p> <p>If you have questions or are facing problems with the online application process, please visit <a href="https://forms-hr.drc.dk/view.php?id=348161">drc.ngo/jobsupport</a>.</p> <p>For further information about the Danish Refugee Council, please consult our website <a href="https://drc.ngo/">drc.ngo</a>.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator, support countries in the achievement of their development priorities and the attainment of the SDGs. The position is located in the United Nations Resident Coordination Office (RCO) in Amman, Jordan. Under the direct supervision of the Head of Office and guidance of the RC and in full confidentiality, the Executive Assistant ensures effective and efficient functioning of the RC Front-Office, overall management of the RC's schedule and logistical requirements, maintenance of protocol procedures, management of information flow, and follow-up on deadlines and commitments made.<br> Responsibilities<br>Within delegated authority, the Executive Assistant will be responsible for the following duties: 1. ENSURE EFFECTIVE AND EFFICIENT FUNCTIONING OF THE RC FRONT OFFICE: • Maintain the Resident Coordinator’s calendar and representation schedule, arrange appointments and meetings of the RC, coordinates logistical and protocol arrangements for official functions, liaises with diplomatic missions, government counterparts and UN entities; ensure compliance with UN and host country protocol requirements, and act as an interpreter and/or take minutes of meetings when required. • Coordinate high-quality briefing materials for the RC for appointments, meetings, events, and missions and ensure that all correspondence and documents submitted to the RC are according to UN norms and standards, including directives. Coordinate comments on behalf of RC for signature and action/follow-up when required. • Draft key correspondence, including notes to files, minutes of meetings and Note Verbales, and provide translation for official correspondence. • Manage RC travel and missions, prepare travel requests, ensure flight bookings and provision of logistics information, and follow up on trip reports and travel claims. • Maintain contact lists of high-level partners, UN Agencies, and Diplomatic Corps. • Assist in organizing official events: travel (booking flights, request for security clearance, arrangements at airport, etc.) for local and high-level visitors as required. • In collaboration with the RCO team, prepare and maintain checklists and templates for relevant processes (high-level visits, meetings preparation, etc). • Provide all similar services and support to RC. 2. PROVIDE ADMINISTRATIVE AND COMMUNICATIONS SUPPORT TO THE OFFICE: • Maintain the filing system (in Microsoft Teams/SharePoint), ensuring the safekeeping of confidential materials. Use of automated filing system. • Screen RC incoming calls and correspondence. • Support the organization and communication of various coordination meetings, including UNCT meetings. • Participate in the organization of official UN Days, public events, joint UN events and provide secretariat and administrative support to the UNCT. • Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to RC. • Support the Head of Office on engagement with external partners, preparation of and follow-up on events/high-level missions/official engagements and management of administrative processes. • Assists with visualizations and updating information material such as web pages or brochures. 3. GENERAL ADMINISTRATION: • Act as an alternate to the RCO Administrative Assistant when required to support RCO in day-to-day administrative tasks as required, including contract administration, office time management, budget and finance, and human resource management. • Coordinate the activities of the RC driver. • Provide support to the RC in matters such as documentation, visas, travel arrangements, house and school search, etc. • Provide support to the office on protocol matters and liaise with related departments in UN entities and in the Government • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Ensures that requirements and background information used for data analysis are documented. • Performs other relevant duties as assigned.<br> Competencies<br>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.<br> Education<br>Completion of a High school diploma or equivalent is required. Bachelor's or Advanced University Degree in Business Administration, Office Management, Communication or related fields would be an advantage.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of seven (7) years of experience in executive assistance, administrative support or front office functions at senior management level is required. The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree. Demonstrated experience in supporting senior officials or executive offices, including protocol arrangements is required. Demonstrated experience in organizing meetings, missions and high-level events, including coordination with internal and external stakeholders is required. Work experience with the United Nations, international organization, diplomatic mission or government institution is desirable. One(1) year or more of experience in data analytics or related area is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates for this position may include a substantive assessment, such as a written test, which will be followed by a competency-based interview by phone/Teleconference (MS Teams) or in-person where possible.<br> Special Notice<br>This is a Temporary Job Opening. Appointment against this position is for a duration of Three Hundred and Sixty-Four (364) days, a limited duration and does not carry any expectancy, legal or otherwise, of renewal. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. ease resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests and employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest and employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security and loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents and thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary and daily activity report. Maintain confidentiality of all security, loss prevention, and property reports and documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> </p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests and employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest and employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security and loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents or thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary and daily activity report. Maintain confidentiality of all security, loss prevention, and property reports and documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests and employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest and employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security and loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents or thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary and daily activity report. Maintain confidentiality of all security, loss prevention, and property reports and documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>