Legal Affairs Jobs - Amman Jordan

<p><h4>About us</h4> <p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p> <p>We are guided by a set of values that define who we are and who we hire: customer obsession, high standards, and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p> <p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p> <p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p> <h4>What you'll do</h4> <ul> <li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li> <li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li> <li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li> <li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li> <li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li> <li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li> <li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li> <li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li> <li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li> <li>Build and maintain people metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li> <li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li> <li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li> </ul> <h4>Requirements</h4> <h4>What you'll bring</h4> <ul> <li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li> <li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li> <li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li> <li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li> <li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li> <li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li> <li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li> <li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li> <li>Working knowledge of operating countries labor law and HR compliance requirements</li> <li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li> <li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li> <li>Experience scaling people functions and recruiting teams during rapid company growth</li> </ul> <h4>Benefits</h4> <ul> <li>Statutory health insurance coverage</li> <li>Supportive, collaborative startup culture</li> <li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li> </ul></p><p></p>

<p><h4>About us</h4> <p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p> <p>We are guided by a set of values that define who we are and who we hire: <strong>Customer obsession, high standards,</strong> and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p> <p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p> <p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p> <h4>What you'll do</h4> <ul> <li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li> <li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li> <li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li> <li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li> <li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li> <li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li> <li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li> <li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li> <li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li> <li>Build and maintain People metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li> <li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li> <li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li> </ul> <h4>Requirements</h4> <p><strong>What you'll bring</strong></p> <ul> <li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li> <li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li> <li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li> <li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li> <li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li> <li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li> <li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li> <li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li> <li>Working knowledge of operating countries labor law and HR compliance requirements</li> <li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li> <li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li> <li>Experience scaling people functions and recruiting teams during rapid company growth</li> </ul> <h4>Benefits</h4> <ul> <li>Statutory health insurance coverage</li> <li>Supportive, collaborative startup culture</li> <li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li> </ul></p><p></p>

<p><h4>About us</h4> <p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p> <p>We are guided by a set of values that define who we are and who we hire: <strong>Customer obsession, high standards,</strong> and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p> <p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p> <p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p> <h4>What you'll do</h4> <ul> <li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li> <li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li> <li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li> <li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li> <li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li> <li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li> <li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li> <li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li> <li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li> <li>Build and maintain People metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li> <li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li> <li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li> </ul> <h4>Requirements</h4> <p><strong>What you'll bring</strong></p> <ul> <li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li> <li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li> <li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li> <li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li> <li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li> <li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li> <li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li> <li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li> <li>Working knowledge of operating countries labor law and HR compliance requirements</li> <li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li> <li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li> <li>Experience scaling people functions and recruiting teams during rapid company growth</li> </ul> <h4>Benefits</h4> <ul> <li>Statutory health insurance coverage</li> <li>Supportive, collaborative startup culture</li> <li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Key deliverables and responsibilities</h4> <h4>Planning & organizing:</h4> <ul> <li>Organization of the Telephone Department and FO Administration.</li> <li>Ensuring staff are adhering to the “Welcome Charter” and the OSM.</li> <li>Ensure all external and internal calls are answered as laid out in the OSM and ensure efficient connection with the correct person.</li> <li>Be aware at all times of the whereabouts of the managers and where to contact them.</li> <li>Monitor the logs of long distance calls, faxes and messages.</li> <li>Co-ordinate communication within the hotel in the event of an emergency.</li> <li>Prepare the weekly stores order and maintain stock levels.</li> <li>Follow the grooming standards.</li> <li>Attend training classes as per schedule.</li> <li>Show fullest cooperation and respect within the team and other departments.</li> <li>Be aware of the daily activities and have product knowledge of all the hotel facilities.</li> </ul> <h4>Operations:</h4> <ul> <li>Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.</li> <li>Demonstrate pride in the workplace with a high level commitment.</li> <li>Treat all guests and colleagues in a polite and courteous manner at all times.</li> <li>Give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.</li> <li>Anticipate guests’ needs wherever possible and react to these to enhance guest satisfaction.</li> <li>Promote a helpful and professional image to the internal and external customer.</li> <li>Aim to ascertain a high degree of guest satisfaction with zero complaints about your department.</li> <li>Use guest names whenever appropriate.</li> <li>Have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.</li> <li>Be well informed about special functions and events held in the hotel on a daily basis.</li> <li>Be aware of the hotel management, their office location, role and availability.</li> <li>Comply with the hotel’s legal requirements for fire, bomb threats and health and safety.</li> <li>Attend all training sessions as required.</li> <li>Keep your work areas clean and tidy at all times.</li> <li>Be fully aware of the national history of the area, places of interest, shopping areas, etc.</li> <li>Maintain professional confidentiality and never disclose any secrets pertaining to the company.</li> <li>Carry out any reasonable duties as requested by a senior manager.</li> <li>Conduct a daily briefing with your team and ensure a smooth hand-over between shifts.</li> <li>Identify, plan and carry out any necessary training and maintain staff training logbooks.</li> <li>Be conversant with the daily weather forecast.</li> <li>Ensure that communication agents fill in the logbook daily and hand over to the next shift.</li> <li>Report and follow up maintenance faults with the switchboard and related equipment.</li> <li>Prepare a weekly schedule and timesheet.</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>UNICEF was established in 1946 to supply emergency relief to millions of children suffering in the aftermath of World War II. The organization still functions to ease the suffering of millions of children in emergency situations across the world. UNICEF also focuses on the protection and promotion of child rights, working for the survival, protection, education and healthy development of every child.</p><p><br></p><p>UNICEF has worked in Jordan since 1952 to promote and protect the rights of children. In the following decades, significant progress has been achieved for children. Since the beginning of the Syrian crisis in 2013, UNICEF has significantly increased its operation to respond to the challenges faced by both refugee children and those in the communities where they live.</p><p><br></p><p>Building on the lessons learned from this emergency response, UNICEF Jordan moved to a vulnerability approach in 2018 - supporting interventions that target the most vulnerable children in the country, regardless of their nationality.</p><p>Context</p><p>The UN Volunteer will be embedded within UNICEF Jordan's Child Protection Programme and work closely with the Education Programme, Ministry of Social Development (MOSD), Ministry of Education (MOE), school counsellors, teachers, principals, social service providers, and implementing partners supporting ST4LR. The assignment focuses on strengthening systems and capacities within 300 target schools to identify children at risk of dropping out, establish and operationalize school-level Early Warning Systems (EWS), strengthen referral pathways to child protection and social services, support safe and supportive learning environments, and enhance school-based counselling and psychosocial support services. Activities primarily contribute to Results 3.2 and 3.3 of the ST4LR programme.</p><p><br></p><p>National UN Specialist Volunteers in Jordan are entitled to:</p><p><br></p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,186.33;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance;</p><p>• Free access to different learning platforms.</p><p><br></p><p>Task description</p><p>Under the direct supervision of the Child Protection Specialist, the UN Volunteer will:</p><p><br></p><p>1. Support implementation of school-level dropout prevention initiatives in targeted schools through collaboration with the MOE and MOSD directorates, school leadership and NGO implementing partners. Assist in the development, rollout and monitoring of school-level early identification and alert systems to track chronic absenteeism, academic underperformance and other dropout risk factors.</p><p><br></p><p>2. Support and guide targeted schools to analyze attendance and learning data and identify children at risk of dropping out.</p><p><br></p><p>3. Facilitate capacity building for teachers, principals and counsellors to develop individualized action plans for at-risk children and monitor implementation of support measures.</p><p><br></p><p>4. Strengthen coordination between schools and child protection, psychosocial support and social assistance service providers to ensure timely referrals and follow-up of vulnerable children.</p><p><br></p><p>5. Support mapping and strengthening of referral pathways between schools and community-based child protection and social service actors.</p><p><br></p><p>6. Facilitate training and coaching activities for educators, counsellors and school leaders on child protection, positive discipline, nurturing practices, case identification, safe referrals and safeguarding principles.</p><p><br></p><p>7. Support implementation of school- and community-based initiatives promoting safe, supportive and inclusive learning environments.</p><p><br></p><p>8. Monitor school-based counselling initiatives and psychosocial support interventions for children experiencing bullying, violence, family conflict, emotional distress or other protection concerns.</p><p><br></p><p>9. Contribute to awareness-raising and community engagement activities related to violence prevention, positive parenting, child rights, inclusion and child well-being.</p><p><br></p><p>10. Support monitoring, documentation and reporting of programme implementation, including collection and analysis of child protection and student retention data.</p><p><br></p><p>11. Conduct field visits to schools and communities to monitor implementation quality, identify challenges, document good practices and propose corrective actions.</p><p><br></p><p>12. Prepare technical reports, briefing notes, presentations, success stories and lessons learned related to dropout prevention, child protection and psychosocial support interventions.</p><p><br></p><p>13. Undertake any other related duties assigned by the supervisor.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Eligibility criteria</p><p>Age</p><p>18 - 80</p><p>Required experience</p><p>3 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p>3 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Working knowledge, Required</p><p>Required education level</p><p>Bachelor's degree in Child Protection, Social Work, Psychology, Sociology, Education, Human Rights, Public Policy or another relevant field is required. A master’s degree or equivalent in a relevant field is an asset.</p><p>Competencies and values</p><p>• Accountability</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Judgement and decision-making</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p>Skills and experience</p><p>At least three years of professional experience in child protection, safeguarding, education, social work, psychosocial support, case management, or related areas.</p><p><br></p><p>• Experience supporting programmes addressing violence against children, school safety, child well-being,</p><p>student retention, or vulnerable populations.</p><p>• Experience coordinating with government counterparts, schools, NGOs and community-based organizations.</p><p>• Familiarity with referral mechanisms, case management principles and child safeguarding standards.</p><p>• Experience facilitating capacity building, workshops and trainings.</p><p>• Strong analytical and report-writing skills.</p><p>• Experience monitoring programme implementation and analysing data.</p><p>• Strong interpersonal and communication skills.</p><p>• Excellent knowledge of Microsoft Office applications.</p><p><br></p><p><br></p><p>Assets</p><p>• Experience working with UNICEF, UN agencies or international organizations.</p><p>• Experience supporting education programmes.</p><p>• Familiarity with Early Warning Systems, attendance monitoring systems or dropout prevention initiatives.</p><p>• Experience working with the Ministry of Education or school-based child protection programmes in Jordan.</p><p>• Knowledge of MHPSS programming and school counselling systems.</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<p><h4>Description</h4> <p>The penetration tester is responsible for conducting authorized security assessments across enterprise, government, and critical infrastructure environments to identify, validate, and report security vulnerabilities. As part of ZainTECH's cybersecurity practice, the role supports the delivery of penetration testing engagements across infrastructure, web, wireless, and applications.</p> <p>The penetration tester performs hands-on offensive security testing, validates exploitability of identified vulnerabilities, and delivers clear, actionable remediation guidance to customers. The role works closely with cybersecurity consultants, advisory teams, and customer stakeholders to help strengthen security posture and reduce organizational risk across the MENA region.</p> <h4>Responsibilities</h4> <p><strong>Penetration testing & security assessments</strong></p> <ul> <li>Conduct penetration testing engagements across: external and internal networks, web applications, APIs and web services, wireless environments, infrastructure and supporting systems</li> <li>Execute testing activities in accordance with approved methodologies, industry standards, and customer-defined rules of engagement</li> <li>Identify, validate, and safely demonstrate security vulnerabilities and attack paths</li> <li>Assess exploitability, business impact, and risk exposure associated with identified findings</li> <li>Perform security validation and retesting activities following remediation efforts</li> </ul> <p><strong>Vulnerability analysis & reporting</strong></p> <ul> <li>Analyze identified vulnerabilities and security weaknesses to determine potential business impact</li> <li>Develop detailed technical findings and remediation recommendations</li> <li>Produce high-quality penetration testing reports that clearly communicate: vulnerability details, risk ratings, attack scenarios, business impact, remediation guidance</li> <li>Ensure findings are reproducible, technically accurate, and aligned with industry best practices</li> </ul> <p><strong>Testing governance & compliance</strong></p> <ul> <li>Conduct all testing activities within approved scope and rules of engagement</li> <li>Ensure customer systems, data, and environments are protected throughout testing activities</li> <li>Maintain strict confidentiality of customer information and testing results</li> <li>Adhere to applicable regulatory, contractual, and legal requirements governing penetration testing engagements</li> <li>Support compliance with NCSC Jordan licensing requirements and operational standards</li> </ul> <p><strong>Technical research & continuous improvement</strong></p> <ul> <li>Stay current on emerging threats, attack techniques, vulnerability trends, security research, offensive security tools and methodologies</li> <li>Contribute to the enhancement of penetration testing methodologies, tools, and processes</li> <li>Participate in internal knowledge-sharing initiatives and technical training programs</li> <li>Support continuous improvement activities within the cybersecurity advisory services practice</li> </ul> <p><strong>Cross-functional collaboration</strong></p> <ul> <li>Collaborate with penetration testing team leaders, cybersecurity consultants, security architects, managed security services teams</li> <li>Support remediation discussions and knowledge transfer activities where required</li> <li>Contribute technical expertise during customer engagements and security assessments</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma from a recognized university or academic institution</li> <li>Minimum 3 years of practical cybersecurity experience</li> <li>Demonstrated participation in at least two completed penetration testing projects</li> <li>Possession of at least one valid NCSC-approved penetration testing certification, including: Certified Ethical Hacker (CEH), CREST Registered Penetration Tester (CRT), Offensive Security Wireless Professional (OSWP), Offensive Security Certified Professional (OSCP), CompTIA PenTest+, or another NCSC-approved equivalent certification</li> <li>Hands-on offensive skills across network, web, and application testing, with command of common tooling (Burp Suite, Nmap, Metasploit) and scripting</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The penetration tester is responsible for conducting authorized security assessments across enterprise, government, and critical infrastructure environments to identify, validate, and report security vulnerabilities. As part of ZainTECH's cybersecurity practice, the role supports the delivery of penetration testing engagements across infrastructure, web, wireless, and applications.</p> <p>The penetration tester performs hands-on offensive security testing, validates exploitability of identified vulnerabilities, and delivers clear, actionable remediation guidance to customers. The role works closely with cybersecurity consultants, advisory teams, and customer stakeholders to help strengthen security posture and reduce organizational risk across the MENA region.</p> <h4>Responsibilities</h4> <p><strong>Penetration testing & security assessments</strong></p> <ul> <li>Conduct penetration testing engagements across: external and internal networks, web applications, APIs and web services, wireless environments, infrastructure and supporting systems</li> <li>Execute testing activities in accordance with approved methodologies, industry standards, and customer-defined rules of engagement</li> <li>Identify, validate, and safely demonstrate security vulnerabilities and attack paths</li> <li>Assess exploitability, business impact, and risk exposure associated with identified findings</li> <li>Perform security validation and retesting activities following remediation efforts</li> </ul> <p><strong>Vulnerability analysis & reporting</strong></p> <ul> <li>Analyze identified vulnerabilities and security weaknesses to determine potential business impact</li> <li>Develop detailed technical findings and remediation recommendations</li> <li>Produce high-quality penetration testing reports that clearly communicate: vulnerability details, risk ratings, attack scenarios, business impact, remediation guidance</li> <li>Ensure findings are reproducible, technically accurate, and aligned with industry best practices</li> </ul> <p><strong>Testing governance & compliance</strong></p> <ul> <li>Conduct all testing activities within approved scope and rules of engagement</li> <li>Ensure customer systems, data, and environments are protected throughout testing activities</li> <li>Maintain strict confidentiality of customer information and testing results</li> <li>Adhere to applicable regulatory, contractual, and legal requirements governing penetration testing engagements</li> <li>Support compliance with NCSC Jordan licensing requirements and operational standards</li> </ul> <p><strong>Technical research & continuous improvement</strong></p> <ul> <li>Stay current on emerging threats, attack techniques, vulnerability trends, security research, offensive security tools and methodologies</li> <li>Contribute to the enhancement of penetration testing methodologies, tools, and processes</li> <li>Participate in internal knowledge-sharing initiatives and technical training programs</li> <li>Support continuous improvement activities within the cybersecurity advisory services practice</li> </ul> <p><strong>Cross-functional collaboration</strong></p> <ul> <li>Collaborate with penetration testing team leaders, cybersecurity consultants, security architects, managed security services teams</li> <li>Support remediation discussions and knowledge transfer activities where required</li> <li>Contribute technical expertise during customer engagements and security assessments</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma from a recognized university or academic institution</li> <li>Minimum 3 years of practical cybersecurity experience</li> <li>Demonstrated participation in at least two completed penetration testing projects</li> <li>Possession of at least one valid NCSC-approved penetration testing certification, including: Certified Ethical Hacker (CEH), CREST Registered Penetration Tester (CRT), Offensive Security Wireless Professional (OSWP), Offensive Security Certified Professional (OSCP), CompTIA PenTest+, or another NCSC-approved equivalent certification</li> <li>Hands-on offensive skills across network, web, and application testing, with command of common tooling (Burp Suite, Nmap, Metasploit) and scripting</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health.</p><p><br></p><p>WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes.</p><p>WHO’s Thirteenth General Programme of Work (GPW 13) defines WHO’s strategy for the five-year period, 2019-2023. It focuses on triple billion targets to achieve measurable impacts on people’s health at the country level.</p><p><br></p><p>The triple billion targets are to ensure by 2023:</p><p>• One billion more people are benefiting from universal health coverage</p><p>• One billion more people are better protected from health emergencies</p><p>• One billion more people are enjoying better health and well-being</p><p>Context</p><p>Under the direct supervision of the Public Health Officer (Health Promotion and Determinants) and the overall guidance of the Head of WHO Country Office (HWCO), the Public Health Specialist is a team member in the technical unit. Work is assigned by the supervisor who gives instructions on non-routine matters. Routine tasks are performed independently with some discretion in non-routine matters related to office procedures only.</p><p><br></p><p><b>National UN Specialist Volunteers in Jordan are entitled to:</b></p><p><br></p><p><b>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,186.33;</b></p><p><b>• Annual and learning leaves;</b></p><p><b>• Free Medical and life insurance;</b></p><p><b>• Free access to different learning platforms.</b></p><p><br></p><p>Task description</p><p>Under the direct supervision of Public Health Officer (Health Promotion and Determinants), the UN Volunteer will:</p><p>• Support the integration of climate-resilient Water, sanitation and hygiene (WASH) into the Climate change health vulnerability and Adaptation Assessment and into Water Safety Plans at health care facility level.</p><p>• Contribute to assessments and training on climate-resilient and environmentally sustainable health care facilities, using WHO checklists and guidance.</p><p>• Contribute to the national climate change and health policy brief, including compilation of health, emissions and economic evidence and drafting of policy options for health-sector decision-makers and other sectors.</p><p>• Support the review and implementation of health-sector National Adaptation Plan and contribute to drafting mid-term and long-term health adaptation action plans.</p><p>• Develop, adapt and pretest evidence-based health promotion materials (Arabic and English) on climate-health nexus.</p><p>• Support the development of a national heat-health action plan and the communication component of the heat-wave early warning system pilot.</p><p>• Engage youth networks, community-based organizations and volunteers.</p><p>• Develop and deliver training and orientation sessions on climate change and health, health promotion, and relevant areas.</p><p>• Support planning, budgeting, procurement follow-up and monitoring of the climate change and health workplan activities; maintain the activity tracker and risk log.</p><p>• Prepare progress reports, donor reports, mission reports, meeting minutes, success stories and web/social media content.</p><p>• Perform any other related duties as required by the supervisor.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>3 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>3 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Health field, public health or any relevant area.</p><p>Competencies and values</p><p>• Communication</p><p>• Knowing and managing yourself</p><p>• Moving forward in a changing environment</p><p>• Producing results</p><p>• Teamwork</p><p>Skills and experience</p><p>At least 3 years of professional work experience at the national level in public health, health promotion, environmental health, climate change or a closely related field, of which at least 1 year involves programme or project implementation with government, UN or non-governmental partners;</p><p>• Demonstrated experience in developing and implementing health promotion, risk communication or community engagement interventions in Jordan.</p><p>• Experience or demonstrated knowledge in climate change and health (vulnerability and adaptation assessment, heat-health action, climate-resilient WASH or health facilities, health in national climate change action plana and nationally determined contributions processes).</p><p>• Experience in organizing multi-stakeholder consultations, workshops and trainings, and in producing technical reports, policy briefs and communication products.</p><p>• Familiarity with the Jordanian health system and with the Ministry of Health, Ministry of Environment and related national institutions; previous work with WHO or the UN system is an asset.</p><p>• Excellent oral and written communication skills, including the ability to write clearly and concisely for technical and non-technical audiences in Arabic and English.</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels.</p><p>• Motivated to contribute towards peace and development and to serve others; solid commitment to the values of volunteerism.</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p>• Have affinity with or interest in public health and health promotion, volunteerism as a mechanism for durable development, and the UN System.</p><p><br></p></div>

<p>This is a re-advertisement of the position. Those who applied to the previous advertisement do not need to re-apply; they are still being considered. UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to Results The Hashemite Kingdom of Jordan is recognized as a regional leader in advancing the rights and well-being of children. In close partnership with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office (JCO) works to sustain and deepen development gains for children, while strengthening policies, national systems, and programme delivery to ensure equitable outcomes for every child in Jordan. UNICEF s work is aligned with the Economic Modernisation Vision PHONE_NUMBER), Jordan s primary national development framework, which prioritizes inclusive growth, improved quality of life, human capital development, and sustainability, and contributes to the achievement of the Sustainable Development Goals (SDGs). Guided by a rights based, equity focused, and evidence driven approach, UNICEF Jordan Country Office places particular emphasis on reaching the most vulnerable and disadvantaged children, including those affected by poverty, displacement, and exclusion, regardless of nationality, gender, religion, or background. UNICEF s support to human capital development is anchored in ongoing education and workforce reforms under the Economic Modernisation Vision and the Education and Human Resources Development legal framework, which prioritize quality, relevance, and alignment with labour market needs. Within this context, evaluations play a critical role in assessing performance, generating learning, and strengthening accountability across UNICEF s programme areas, including Child Protection; Education; Water, Sanitation and Hygiene (WASH); Health and Nutrition; Adolescent and Youth Engagement; Social Protection; and Operations, to ensure evidence informs decision making and programme improvement. How can you make a difference? As an Evaluation Officer, you are responsible for the effective implementation of the evaluations of the Country Programme s Costed Evaluation Plan and for evaluations triggered by other requirements. Your role contributes to the achievement of key end-results by providing professional expertise in evaluation. You support communication, partnerships, and the design and implementation of capacity development activities aimed at strengthening national and sub-national evaluation capacity. In addition, you coordinate office-wide knowledge management, promoting good practices on evaluation use and evaluation culture more largely within the JCO. As an Evaluation Officer, you have a formal reporting line to the Chief of Planning, Monitoring and Evaluation, and work in close collaboration with the MENARO Multi-Country Evaluation Specialist who provides systematic oversight (quality assurance) on all evaluations of JCO, combined with guidance and technical support when required. Given the nature of evaluation being an independent oversight function, and the Representative being accountable for evaluation in the Country Office, you need to have direct access to the Representative on evaluation, expressed through a dotted-line reporting relationship to the JCO Representative. You manage the planning, design, implementation, and follow-up of evaluation activities across the country office, including coordination with other agencies and engagement with national and international stakeholders, as appropriate, ensuring the delivery and use of high-quality evaluations in accordance with UNICEF s Evaluation Policy, with the evaluation and ethics procedures and guidance of UNICEF and of other recognized professional norms and standards including the 2016 UN Evaluation Group Norms and Standards for Evaluation. Summary of key functions/accountabilities</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum requirements : • Education: Bachelor or equivalent (First Level University Degree) in one of the following fields: humanities, social sciences, development economics, statistics, public administration, performance management, monitoring and evaluation or other related fields. A degree or certification/accreditation in Evaluation is a significant advantage. • Work Experience: Minimum 2 years of professional experience in supporting/or implementing equity-focused evaluations and the management of the evaluation function at the national and/or international level as per UNICEF and/or UNEG norms and standards for Evaluation in the UN System. Technical knowledge and experience in programme evaluation, evaluation design, data analysis, and reporting is required. Experience in managing evaluations, strong analytical skills, and the ability to synthesize and clearly summarize qualitative and quantitative data are essential. • Key skills include Evaluation Methods, Evaluation Design, Data Analysis, Process Management, Knowledge Management, and Planning &amp; Monitoring. • Language Requirements: Fluency of English and Arabic required. Desirables : • Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset. • Experience in supporting national evaluation capacity and working with professional evaluation associations and evidence dissemination is preferable. • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</p>

<p>This is a re-advertisement of the position. Those who applied to the previous advertisement do not need to re-apply; they are still being considered. UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to Results The Hashemite Kingdom of Jordan is recognized as a regional leader in advancing the rights and well-being of children. In close partnership with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office (JCO) works to sustain and deepen development gains for children, while strengthening policies, national systems, and programme delivery to ensure equitable outcomes for every child in Jordan. UNICEF s work is aligned with the Economic Modernisation Vision PHONE_NUMBER), Jordan s primary national development framework, which prioritizes inclusive growth, improved quality of life, human capital development, and sustainability, and contributes to the achievement of the Sustainable Development Goals (SDGs). Guided by a rights based, equity focused, and evidence driven approach, UNICEF Jordan Country Office places particular emphasis on reaching the most vulnerable and disadvantaged children, including those affected by poverty, displacement, and exclusion, regardless of nationality, gender, religion, or background. UNICEF s support to human capital development is anchored in ongoing education and workforce reforms under the Economic Modernisation Vision and the Education and Human Resources Development legal framework, which prioritize quality, relevance, and alignment with labour market needs. Within this context, evaluations play a critical role in assessing performance, generating learning, and strengthening accountability across UNICEF s programme areas, including Child Protection; Education; Water, Sanitation and Hygiene (WASH); Health and Nutrition; Adolescent and Youth Engagement; Social Protection; and Operations, to ensure evidence informs decision making and programme improvement. How can you make a difference? As an Evaluation Officer, you are responsible for the effective implementation of the evaluations of the Country Programme s Costed Evaluation Plan and for evaluations triggered by other requirements. Your role contributes to the achievement of key end-results by providing professional expertise in evaluation. You support communication, partnerships, and the design and implementation of capacity development activities aimed at strengthening national and sub-national evaluation capacity. In addition, you coordinate office-wide knowledge management, promoting good practices on evaluation use and evaluation culture more largely within the JCO. As an Evaluation Officer, you have a formal reporting line to the Chief of Planning, Monitoring and Evaluation, and work in close collaboration with the MENARO Multi-Country Evaluation Specialist who provides systematic oversight (quality assurance) on all evaluations of JCO, combined with guidance and technical support when required. Given the nature of evaluation being an independent oversight function, and the Representative being accountable for evaluation in the Country Office, you need to have direct access to the Representative on evaluation, expressed through a dotted-line reporting relationship to the JCO Representative. You manage the planning, design, implementation, and follow-up of evaluation activities across the country office, including coordination with other agencies and engagement with national and international stakeholders, as appropriate, ensuring the delivery and use of high-quality evaluations in accordance with UNICEF s Evaluation Policy, with the evaluation and ethics procedures and guidance of UNICEF and of other recognized professional norms and standards including the 2016 UN Evaluation Group Norms and Standards for Evaluation. Summary of key functions/accountabilities • Evaluation Planning, Management, and Implementation • Evaluation design and implementation • Evaluation use • Coordination, Networking, and Evaluation Capacity Development If you would like to know more about this position, please review the complete Job Description here: Specific JD Evaluation Officer NoB JCO Final Version (1).docx</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum requirements : • Education: Bachelor or equivalent (First Level University Degree) in one of the following fields: humanities, social sciences, development economics, statistics, public administration, performance management, monitoring and evaluation or other related fields. A degree or certification/accreditation in Evaluation is a significant advantage. • Work Experience: Minimum 2 years of professional experience in supporting/or implementing equity-focused evaluations and the management of the evaluation function at the national and/or international level as per UNICEF and/or UNEG norms and standards for Evaluation in the UN System. Technical knowledge and experience in programme evaluation, evaluation design, data analysis, and reporting is required. Experience in managing evaluations, strong analytical skills, and the ability to synthesize and clearly summarize qualitative and quantitative data are essential. • Key skills include Evaluation Methods, Evaluation Design, Data Analysis, Process Management, Knowledge Management, and Planning &amp; Monitoring. • Language Requirements: Fluency of English and Arabic required. Desirables : • Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset. • Experience in supporting national evaluation capacity and working with professional evaluation associations and evidence dissemination is preferable. • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>This position is located in the office of the Special Envoy of the Secretary-General for Yemen (OSESGY). This position located in Amman, Jordan. The Interpreter will report to the Chief of Staff.<br> Responsibilities<br>Within delegated authority, the incumbent will be responsible for the following: - Provides consecutive and simultaneous interpretation between local language(s) and designated UN working language(s) at meetings, conferences, negotiations and operational activities, facilitating communication between UN officials, national authorities and other stakeholders. - Ensures interpretation services meet high standards of accuracy, consistency and fidelity to the meaning, tone and nuances of original statements, using appropriate UN terminology and linguistic conventions. - Provides escort and field interpretation for visiting delegations from UN Headquarters, senior mission leadership and external partners during official visits, missions and field activities. - Facilitates communication between the organization and host-country institutions and national counterparts, providing interpretation and translation support as required. - Provides interpretation and translation services during meetings, conferences and official engagements, including those involving senior management or high-level stakeholders. - Reviews, edits and proofreads translated texts to ensure linguistic accuracy and consistency, and maintains terminology resources, glossaries and reference materials to support interpretation and translation work. - Interprets specialized terminology including legal, technical and colloquial language across various substantive areas of work. - Provides written translation and interpretation of documents received from substantive sections, including correspondence, briefing notes, reports, agreements and other official communications. - Contributes to the development and maintenance of terminology databases and reference materials, identifies emerging terminology, and ensures consistent application of established UN terminology standards. - Supports the Chief/Head of Unit in organizing and planning interpretation services, contributes inputs to language service work strategies, and supports coordination of interpretation activities within the unit. - Ensures appropriate cultural and linguistic adaptation of translated materials to ensure clarity and relevance in the local context. - May be assigned to high-level or sensitive meetings, ensuring strict confidentiality and professionalism. - May coordinate interpretation assignments and act as lead interpreter during major meetings, missions or conferences, as required. - Performs other related duties as required.<br> Competencies<br>Professionalism: Shows pride in work and achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Show persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed. Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.<br> Education<br>A first level degree from a university or an institution of equivalent status is required.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>At least five years of professional English and Arabic translation and interpretation experience in international organizations, NGOs, or educational institutions is required. A minimum of 3 years of experience within a UN special political mission is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IVUN Level IVUN Level IVUN Level IV<br><b>Arabic</b>UN Level IVUN Level IVUN Level IVUN Level IV<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>Candidates for the National Professional Officer category shall be of the nationality of the country where this position is located. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Role Summary</strong></span></span></p><br><p><span><span>The Accounts Payable Intern will support APCO's North America finance function from APCO's office in Amman, Jordan. The intern will assist with day-to-day accounts payable activities, invoice processing, payment documentation, vendor support, and finance administration while gaining hands-on exposure to accounting operations within a global organization. This role will report to the Accounts Payable Lead in Amman and will work closely with finance colleagues supporting APCO's North America offices. The candidate must be based in Amman, Jordan and available to work on-site from 3:00 PM to 11:00 PM Jordan local time.</span></span></p><br><p><span><span><strong>Job Responsibilities</strong></span></span></p><br><ul><li><p><span><span>Support the review, coding, and processing of supplier invoices in a timely and accurate manner.</span></span></p><br></li><li><p><span><span>Assist with maintaining accounts payable records, invoice files, payment confirmations, and supporting documentation.</span></span></p><br></li><li><p><span><span>Help verify invoices, expense-related documentation, and vendor information in line with internal procedures.</span></span></p><br></li><li><p><span><span>Support vendor account reconciliations and follow up on outstanding items as required.</span></span></p><br></li><li><p><span><span>Assist with monitoring accounts payable mailboxes and responding to routine inquiries under the guidance of the Accounts Payable Lead.</span></span></p><br></li><li><p><span><span>Support the preparation of payment documentation and related finance trackers.</span></span></p><br></li><li><p><span><span>Assist with data entry and updates within APCO’s accounting and finance systems.</span></span></p><br></li><li><p><span><span>Help identify discrepancies and escalate issues to the Accounts Payable Lead when needed.</span></span></p><br></li><li><p><span><span>Support month-end closing activities, reporting requirements, and accounts payable follow-ups.</span></span></p><br></li><li><p><span><span>Participate in finance process improvement initiatives and ad hoc assignments as requested.</span></span></p><br></li></ul><p><span><span><strong>Requirements</strong></span></span></p><br><ul><li><p><span><span>Bachelor's degree in accounting, Finance, Business Administration, or a related field.&nbsp;</span></span></p><br></li><li><p><span><span>Previous internship experience in finance or accounting is a plus.</span></span></p><br></li><li><p><span><span>Strong attention to detail and accuracy.</span></span></p><br></li><li><p><span><span>Good organizational and time management skills.</span></span></p><br></li><li><p><span><span>Proficiency in Microsoft Excel and other Microsoft Office applications.</span></span></p><br></li><li><p><span><span>Strong verbal and written communication skills in English.</span></span></p><br></li><li><p><span><span>Proactive, reliable, and eager to learn.</span></span></p><br></li><li><p><span><span>Ability to work collaboratively with local and international teams.</span></span></p><br></li></ul><p><span><span><strong>Careers at APCO</strong></span></span></p><br><p><span><span>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</span></span></p><br><br><p><span><span><b>About APCO</b></span></span></p><br> <p><span>APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.&nbsp;</span></p><br><br> <p><span>Founded in 1984,&nbsp;</span><span>with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.</span></p><br><br> <p><span><span>Headquartered in Washington, D.C., APCO is&nbsp;</span><span>comprised</span><span>&nbsp;of strategic advisers,&nbsp;</span><span>consultants</span><span>&nbsp;and creators, working together across borders and functions, to provide services and&nbsp;</span><span>expertise</span><span>&nbsp;on financial, competitive,&nbsp;</span><span>political</span><span>&nbsp;and societal issues.&nbsp;</span></span></p><br><br> <p><span><span>APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the&nbsp;</span><span>health, energy, technology, transportation &amp;&nbsp;</span><span>infrastructure</span><span>&nbsp;and food &amp; consumer products sectors. For 40 years, the firm has provided public affairs, crisis &amp; reputation, impact, corporate&nbsp;</span><span>reputation</span><span>&nbsp;and global solutions services.&nbsp;</span></span></p><br><br> <p><span>APCO is&nbsp;</span><span><span>renowned for its ability to champion clients’ interests and permission to&nbsp;</span><span>operate</span><span>, build their reputation and strengthen their standing.&nbsp;</span></span><span>APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.</span></p><br><br> <p><span>By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Role Summary</span></span><p>The Bilingual Copywriter will be responsible for developing clear, creative, and engaging copy in English and Arabic for a range of client projects. Working closely with creative and account teams, the consultant will help translate client objectives and key messages into effective content for multiple platforms and formats.</p><br><span><span>Job Responsibilities</span></span><ul><li><p><span>Develop well-crafted long-form and short-form copy, including video scripts, social media posts, website content, digital advertising, print ads, collateral, and other communication materials.</span></p><br></li><li><p><span>Write interesting, insightful, and error-free social and digital content, captions, and advertising copy in English and Arabic.</span></p><br></li><li><p><span>Review, edit, and rewrite messages as required by clients and internal team members.</span></p><br></li><li><p><span>Identify client key messages and develop effective ways to communicate them clearly and creatively.</span></p><br></li><li><p><span>Conduct rapid industry-specific research to add value and context to communication materials.</span></p><br></li><li><p><span>Apply a creative and inquisitive mindset to simplify messaging and strengthen the overall quality of written outputs.</span></p><br></li><li><p><span>Collaborate effectively with creative, account, and project teams to deliver high-quality content aligned with client objectives.</span></p><br></li><li><p><span>Ensure consistency, clarity, tone, and accuracy across all written deliverables.</span></p><br></li></ul><span><span>Requirements</span></span><ul><li><p><span>Proven experience in creative copywriting, content development, communications, advertising, or a related field.</span></p><br></li><li><p><span>Strong bilingual writing capability in English and Arabic, with the ability to write naturally and effectively for different audiences and platforms.</span></p><br></li><li><p><span>Excellent grammar, communication, writing, editing, and proofreading skills.</span></p><br></li><li><p><span>Strong understanding of social, digital, and advertising content formats.</span></p><br></li><li><p><span>Ability to recognize key messages and translate them into clear, creative, and impactful copy.</span></p><br></li><li><p><span>Creative, curious, and detail-oriented, with a strong sense of tone, language, and messaging.</span></p><br></li><li><p><span>Ability to work collaboratively with creative and account teams in a fast-paced, project-based environment.</span></p><br></li><li><p><span>Bachelor’s degree in communications, marketing, journalism, advertising, English, Arabic, or a related field is preferred.</span></p><br></li><li><p><span>Must be based in Amman, Jordan, or available to support the .Pomelo team in Amman as required.</span></p><br></li></ul><span><span>Careers at APCO</span></span><p>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</p><br><br><p><span><span><b>About APCO</b></span></span></p><br> <p><span>APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.&nbsp;</span></p><br><br> <p><span>Founded in 1984,&nbsp;</span><span>with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.</span></p><br><br> <p><span><span>Headquartered in Washington, D.C., APCO is&nbsp;</span><span>comprised</span><span>&nbsp;of strategic advisers,&nbsp;</span><span>consultants</span><span>&nbsp;and creators, working together across borders and functions, to provide services and&nbsp;</span><span>expertise</span><span>&nbsp;on financial, competitive,&nbsp;</span><span>political</span><span>&nbsp;and societal issues.&nbsp;</span></span></p><br><br> <p><span><span>APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the&nbsp;</span><span>health, energy, technology, transportation &amp;&nbsp;</span><span>infrastructure</span><span>&nbsp;and food &amp; consumer products sectors. For 40 years, the firm has provided public affairs, crisis &amp; reputation, impact, corporate&nbsp;</span><span>reputation</span><span>&nbsp;and global solutions services.&nbsp;</span></span></p><br><br> <p><span>APCO is&nbsp;</span><span><span>renowned for its ability to champion clients’ interests and permission to&nbsp;</span><span>operate</span><span>, build their reputation and strengthen their standing.&nbsp;</span></span><span>APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.</span></p><br><br> <p><span>By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced and highly creative Sous Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience.<br> The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.<br> The Sous Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand.<br> This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management .<br> The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.<br> This role is based in Riyadh and is a seasonal 6 month role Nov-April At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.<br> Competitive salary packages – aligned with market standards and experience Health insurance, accommodation provided and transportation allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br> Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.<br> Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences .<br> Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.<br> Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.<br> Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.<br> Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.<br> Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.<br> Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.<br> Monitor food quality and ensure all ingredients meet the required standards.<br> Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.<br> Lead daily kitchen briefings, tastings, quality checks, and service preparation.<br> Ensure smooth communication and coordination between kitchen sections and front-of-house during service.<br> Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.<br> Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.<br> Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.<br> Maintain a clean, organised, efficient, and professional kitchen environment.<br> Monitor kitchen equipment and ensure proper maintenance and safe operation.<br> Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.<br> Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.<br> Culinary Profile The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment , with an understanding of: Asian-inspired cuisine and flavours Japanese and Korean techniques and ingredients Italian pasta and classic sauces Contemporary burgers and sandwiches Modern comfort food International salads and starters Chocolate, pastry and indulgent desserts Modern plating and presentation High-volume restaurant production Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.<br></span> </div>

<p>All NRC employees are expected to work in accordance with the organization's core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.</p> <p>&nbsp;</p> <p>Description</p> <p>The role of the Driver position is to support the transportation operation that includes covering the movements of the staff and any other official movements assigned to the driver by the fleet management team. The Driver is responsible to drive, manage and administer the vehicle to provide safe and efficient transport all the time.<br> &nbsp;</p> <p>Responsibilities</p> <p><strong>Generic responsibilities</strong></p> <p><br> •&nbsp;&nbsp;&nbsp;&nbsp;Adhere to NRC policies, tools, handbooks and guidelines.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Prepare and develop status reports as required by management.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Promote and share ideas for improvement.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Perform according to the work and development plan.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Transport NRC staff, visitors, documents and goods/materials to designated destinations when officially approved<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the safety and security of the passengers, the goods and the vehicle<br> •&nbsp;&nbsp;&nbsp;&nbsp;Immediately report accidents, breakdowns and needs of repair and general maintenance/service<br> •&nbsp;&nbsp;&nbsp;&nbsp;Respect the local traffic regulations and the NRC logistical/vehicle policies at all times</p> <p>&nbsp;</p> <p><strong>Specific responsibilities</strong></p> <p>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain the logbook for all trips and ensure that all movements are registered accurately using the needed tools such as EFS (E-Fleet system) and the tablets.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Cover responsibilities on daily basis as per the duty roster which includes covering the camps Band C duty shifts.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Maintain the vehicle in proper operating condition at all times, including keeping the vehicle clean, ensuring enough fuel, checking the technical state etc and report any issues found directly to the LM.<br> •&nbsp;&nbsp;&nbsp;&nbsp;In liaison with the line manager, arrange for repairs and servicing<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the assigned vehicle has all the necessary documents and equipment<br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide logistical support during trainings and workshops<br> •&nbsp;&nbsp;&nbsp;&nbsp;Liaise with field logistics and programme staff to ensure covering NRC operations in smooth way, and to support the logistics and other departments in loading/off-loading materials when needed.</p> <p>&nbsp;</p> <p><strong>Critical Interfaces</strong><br> By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:<br> Scale and scope of position</p> <p>Staff: N/A Stakeholders: NRC Staff Budgets: N/A<br> Information: EFS</p> <p>Legal or Compliance: NRC code of conduct, NRC logistics handbook, NRC Jordan Fleet SOPs<br> &nbsp;</p> <p>Qualifications</p> <p><strong>Professional Competencies</strong><br> Generic professional competencies for this position:<br> •&nbsp;&nbsp;&nbsp;&nbsp;Experience from working within technical expertise area in a humanitarian/ recovery context.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Previous experience from working in complex and volatile contexts.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Sufficient knowledge of the different routes in Jordan and the ability to travel to all the locations among Jordan including access the refugee camps.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Documented results related to the position's responsibilities.<br> •&nbsp;&nbsp;&nbsp;&nbsp;Some knowledge of English.</p> <p><strong>Context/specific skills, knowledge and experience:</strong></p> <p>Qualification requirement: Tawjihi or equivalent Years of Experience: 5 +</p> <p>•&nbsp;&nbsp;&nbsp;&nbsp;English communication Skills<br> •&nbsp;&nbsp;&nbsp;&nbsp;Driving license (category 3 ) Manual gear&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with the Jordanian traffic rules and regulations.<br> <br> •&nbsp;&nbsp;&nbsp;&nbsp;Good communication and interpersonal skills<br> •&nbsp;&nbsp;&nbsp;&nbsp;Highly approachable and trustworthy<br> •&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational and team working skills</p> <p>Behavioral Competencies (max 6)<br> •&nbsp;&nbsp;&nbsp;&nbsp;Handling insecure environments<br> •&nbsp;&nbsp;&nbsp;&nbsp;Planning and delivering results<br> •&nbsp;&nbsp;&nbsp;&nbsp;Working with people<br> •&nbsp;&nbsp;&nbsp;&nbsp;Communicating with impact and respect</p> <p>&nbsp;</p>

<p>Ministry of Digital Economy &amp; Entrepreneurship</p> <p>Youth Technology and Jobs Project</p> <p>Terms of Reference</p> <p>Business Analyst</p> <p>&nbsp;</p> <p>I. About the Youth, Technology, and Jobs (YTJ) Project</p> <p>The Government of Jordan (GoJ) has received financing from the World Bank to implement the Youth, Technology, and Jobs (YTJ) Project, which became effective in April 2020 and will continue until February 2027. The YTJ Project aims to improve digitally enabled income opportunities and expand digitized government services in Jordan. The Ministry of Digital Economy &amp; Entrepreneurship (MoDEE) is the implementing agency of the YTJ Project.</p> <p>&nbsp;</p> <p>The project components are:</p> <p>Component 1 – Support the Supply of Digital Skills in Jordan</p> <p>Sub-component 1.1: Support private sector-led digital skills development. Support the establishment of the National Skills Council for Information and Communication Technology (NSC-ICT), as an independent (financially and administratively) legal entity, with a majority private sector board membership and representation from key public sector stakeholders.</p> <p>&nbsp;</p> <p>Sub-component 1.2: Enhance digital skills competencies for public school students. Introduce quality technology courses in public classrooms (G7–12).</p> <p>&nbsp;</p> <p>Sub-component 1.3: Establish working spaces in underserved communities through Tech Hubs. Support upgrading and equipping three to five technology hubs (Tech Hubs).</p> <p>&nbsp;</p> <p>Component 2 – Support the Expansion of the Digital Sector and Digital Government Services in Jordan</p> <p>&nbsp;</p> <p>Sub-component 2.1: Support the expansion of and access to markets for digital firms and digital platforms. Provide incentive packages to support the growth plans of digital firms in underserved communities to help build and scale their activities and generate local job opportunities. Provide access to income opportunities in various tech and non-tech economic activities for individuals in the gig economy.</p> <p>&nbsp;</p> <p>Sub-component 2.2: Support digital transformation of service delivery to citizens and businesses. Support activities designed to improve access to and quality of selected e-government services, in addition to improving service quality and cost efficiency.</p> <p>&nbsp;</p> <p>Sub-component 2.3: Support digitization of payments. Support the government's commitment to advance the penetration of digital payments in Jordan by supporting e-payments for all applicable government services.</p> <p>&nbsp;</p> <p>Component 3 – Project Management and Implementation Support</p> <p>MoDEE will establish a Project Management Unit (PMU) within the Ministry, which will include focal points from the Ministry of Labor and the Ministry of Education. The PMU will have the overall fiduciary responsibility for the project and the implementation of its activities.</p> <p>Under Sub-component 2.2, MoDEE/YTJ is seeking to hire a Business Analyst to support the Ministry's digital transformation efforts.</p> <p>&nbsp;</p> <p>II. Roles and Responsibilities of the Business Analyst</p> <p>• Gather, analyze, validate, and document business requirements;</p> <p>• Communicate business requirements to all stakeholders in an accurate and effective manner;</p> <p>• Prepare formal business requirements documentation;</p> <p>• Assist in identifying the business requirements and needs of various government entities;</p> <p>• Analyze the as-is status and recommend the to-be status;</p> <p>• Develop business cases and business models;</p> <p>• Develop functional specifications for solutions and prepare procurement documents, including Terms of Reference (TORs) and Requests for Proposals (RFPs);</p> <p>• Prepare presentations for digital transformation plans and projects;</p> <p>• Follow up on contracts and provide the required support to contractors;</p> <p>• Perform any additional tasks as requested.</p> <p>&nbsp;</p> <p>III. Eligibility and Minimum Qualifications</p> <p>• Minimum of 2 years of relevant experience;</p> <p>• Experience in preparing business and procurement documentation;</p> <p>• Experience in requirements gathering, validation, and analysis;</p> <p>• Ability to handle multiple tasks, work under pressure, and collaborate effectively within teams to achieve objectives;</p> <p>• Critical thinking and problem-solving skills;</p> <p>• Attention to detail;</p> <p>• Team player;</p> <p>• Good presentation skills;</p> <p>• Good written and spoken communication skills in both Arabic and English.</p> <p>&nbsp;</p> <p>IV. Education Requirements</p> <p>Bachelor's degree in Computer Science, Business, Engineering, or any other relevant field.</p> <p>&nbsp;</p> <p>V. Duration of Assignment</p> <p>The contract is renewable for the duration of the project, subject to satisfactory performance.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Payment Recovery Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Collection and Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>