Navigation Officer Jobs in Jordan
1302 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>The position is located in the Office of the Special Envoy of the Secretary General for Yemen (OSESGY). The incumbent will be based in Amman, Jordan and will report to the Chief of Unit, Procurement.<br> Responsibilities<br>Within the limits of delegated authority, the Contracts Management Officer will be responsible for performing the following duties: • Plans and manages all contractual aspects of a procurement project; • Establishes and maintain work programme and schedules for on-going contracts and newly planned ones. • Maintains effective relations with contractors and service providers. • Supports the development and implementation of operational plans, standard operating procedures (SOPs), initiatives and projects relating to contract compliance and performance management; • Supports the procurement process including providing input to statement of works/requirements (including articulation of performance standards and Key Performance Indicators), assist in the development of technical evaluation criteria and guidance during contract drafting. • Develops a quality assurance plan to provide a systematic method to evaluate services and products. • Participates in the development of contract risk assessments and risk management plans, including mitigating measures; • Develops contract compliance checklists and implementation plans. • Participates in the assessment of contractor performance, including advice and action to address instances of poor performance and/or non-compliance with contractual obligations. • Oversees the adherence to contractual agreements for material, equipment and production costs, performance requirements and delivery schedules by periodic and ad hoc checks. Recommends amendments and extensions of the contracts and advise affected parties on contractual rights and obligations. • Initiates contract close outs including identifying, documenting and disseminating best practices and lessons learned and securing the final contractor performance assessment. ensure the enforcement of UN contracts in consultation with the Supply Section, Contract Administration Unit at UNHQs, as appropriate, and liaising with other Departments on handling of claims and disputes, demanding specific performance, claiming against warranties, and other contractual remedies; • Supports the Procurement Unit in resolving within the terms and conditions of the contract of conflicts/performance issues arising in cases of poor performance or non-compliance with contractual obligation by either party to the contract; • Drafts relevant audit responses relevant to contract management in the mission or review any other audit responses that may have aspects purporting to the mission contract management; • Maintains electronic and hardcopy files and records to ensure proper accountability; • Implements work program; • Performs other related duties as required.<br> Competencies<br>Professionalism: Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.<br> Education<br>High School diploma or equivalent is required. A first-level university degree in combination with 5 (five) years of qualifying experience may be accepted.<br> Job - Specific Qualification<br>Technical training or vocational certificate in Procurement and/or Contracts Management is desirable. Certificate of completion of CIPS Procurement at level 4 is required. (Certificate of completion to be attached). <br> Work Experience<br>At least ten (10) years of progressively responsible experience in contract/quality administration is required. Experience with regards to supply and management is required. Experience providing services to or in a field operation of the United Nations Common System or a comparable international organization is desirable. A minimum of (10) ten years of progressively responsible experience in supply chain, contract management, and/or procurement of global service contracts or related field, with demonstrated expertise in drawdown, liquidation, closure activities is required. Working experience in ERP system such as SAP (UMOJA) is required. Experience in data analytics is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview or informal interview.<br> Special Notice<br>• This position is temporarily available for 364 days. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>
<p><h4>About the Institution</h4>
<p>Amman Baccalaureate School is a leading educational institution in Jordan, committed to providing high-quality international education that fosters academic excellence and personal growth. We are seeking a dynamic and experienced Chief Technology Officer (CTO) to lead our technology strategy and operations, ensuring the integration of innovative solutions that support our mission and enhance the learning experience.</p>
<h4>Minimum Qualification</h4>
<ul>
<li>Bachelor’s degree in computer science, information technology, or a related field; master’s degree preferred.</li>
</ul>
<h4>Minimum Experience</h4>
<ul>
<li>At least 5 years of relevant experience in technology leadership roles.</li>
</ul>
<h4>Job Overview</h4>
<p>The CTO will play a pivotal role in leading all technology initiatives within the school. This position offers an exciting opportunity to shape the technological landscape of our institution, driving strategic direction, ensuring robust systems, enhancing cybersecurity measures, and overseeing the provision of IT services across the school. The CTO will spearhead IT project transformations, providing crucial data and insights to key stakeholders, and fostering innovation in educational technology.</p>
<p>The CTO will also lead the school's strategic adoption of artificial intelligence (AI), ensuring that emerging technologies are leveraged responsibly to enhance educational outcomes, operational effectiveness, and future readiness.</p>
<h4>Skills and Qualifications</h4>
<ul>
<li>Proven experience in managing IT teams and projects.</li>
<li>Strong knowledge of current technologies including network administration, cybersecurity, software development, cloud computing, and data management.</li>
<li>Ability to develop long-term strategies aligned with organizational goals.</li>
<li>Excellent problem-solving skills with attention to detail.</li>
<li>Effective communication skills suitable for collaborating with educators, administrators, students, and external partners.</li>
<li>Familiarity with educational technologies preferred but not required.</li>
</ul>
<h4>Values and Attitudes</h4>
<ul>
<li>Commitment to fostering an inclusive environment that supports diversity among staff and students.</li>
<li>Proactive approach towards continuous learning and innovation.</li>
<li>Integrity in handling sensitive information responsibly.</li>
<li>Collaborative mindset focused on teamwork across departments.</li>
<li>Passionate about leveraging technology to enhance educational outcomes.</li>
</ul>
<p>If you are ready to contribute your expertise toward shaping the future of education at International School Amman Baccalaureate School as our CTO, we encourage you to apply.</p></p><p></p>
<p><h4>About the Institution</h4>
<p>Amman Baccalaureate School is a leading educational institution in Jordan, committed to providing high-quality international education that fosters academic excellence and personal growth. We are seeking a dynamic and experienced Chief Technology Officer (CTO) to lead our technology strategy and operations, ensuring the integration of innovative solutions that support our mission and enhance the learning experience.</p>
<h4>Minimum Qualification</h4>
<ul>
<li>Bachelor’s degree in computer science, information technology, or a related field; master’s degree preferred.</li>
</ul>
<h4>Minimum Experience</h4>
<ul>
<li>At least 5 years of relevant experience in technology leadership roles.</li>
</ul>
<h4>Job Overview</h4>
<p>The CTO will play a pivotal role in leading all technology initiatives within the school. This position offers an exciting opportunity to shape the technological landscape of our institution, driving strategic direction, ensuring robust systems, enhancing cybersecurity measures, and overseeing the provision of IT services across the school. The CTO will spearhead IT project transformations, providing crucial data and insights to key stakeholders, and fostering innovation in educational technology.</p>
<p>The CTO will also lead the school's strategic adoption of artificial intelligence (AI), ensuring that emerging technologies are leveraged responsibly to enhance educational outcomes, operational effectiveness, and future readiness.</p>
<h4>Skills and Qualifications</h4>
<ul>
<li>Proven experience in managing IT teams and projects.</li>
<li>Strong knowledge of current technologies including network administration, cybersecurity, software development, cloud computing, and data management.</li>
<li>Ability to develop long-term strategies aligned with organizational goals.</li>
<li>Excellent problem-solving skills with attention to detail.</li>
<li>Effective communication skills suitable for collaborating with educators, administrators, students, and external partners.</li>
<li>Familiarity with educational technologies preferred but not required.</li>
</ul>
<h4>Values and Attitudes</h4>
<ul>
<li>Commitment to fostering an inclusive environment that supports diversity among staff and students.</li>
<li>Proactive approach towards continuous learning and innovation.</li>
<li>Integrity in handling sensitive information responsibly.</li>
<li>Collaborative mindset focused on teamwork across departments.</li>
<li>Passionate about leveraging technology to enhance educational outcomes.</li>
</ul>
<p>If you are ready to contribute your expertise toward shaping the future of education at International School Amman Baccalaureate School as our CTO, we encourage you to apply.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. • Supervisor: The incumbent of this post is responsible to the Senior Fleet Management Officer or the designated officer. S/he will oversee efficient transport operations are provided in support to the Field Office operations. • Supervisees: Manages a large team of general support staff.<br> Responsibilities<br>• Plans, controls and coordinates the allocation, operating schedule and other use of Agency vehicles and drivers in a cost effective and rational manner; • Monitors and executes ERP and agency fleet management systems (Feetwave, Fleetlog) to ensure efficient and up to date record keeping and efficient use of the Fleet is maintained; • Ensures the care, custody, cleanliness, safety and effective utilization of Agency vehicles and fuel is maintained. Enforces vehicle movement discipline, undertakes spot checks to ensure compliance with the agency standards instructions, damage reporting, and safety breaches have been correctly reported and investigated; Prepares investigation reports, manages losses, mishandling and damages involving Agency vehicles as well as dealing with insurance agents and prepares survey reports as and when required; • Prepares and maintains accurate records in relation to drivers’ responsibility, travel subsistence and other allowances. Administers the issue of transport permits for home/office home transport in coordination with other departments as necessary. Ensures all charges for home/office/private transport are accounted for and coordinates with Finance to recover charges from Staff Members as necessary; • Plans and obtains vehicles licensing, and ensures that all Agency drivers are licensed to drive assigned vehicles. Manages and supervises the armored vehicles transportation programs in coordination with Safety and Security Section and ensures safety measures are applied by both drivers and passengers; • Utilizes the budget transaction within ERP to assist the Fleet Management Officer in preparing the annual budget for the vehicle control operations; • Oversees the surveying and disposal of the old fleet in line with the property management manual; • Performs other duties as may be assigned by the supervisor.<br> Competencies<br>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default • Analyzing • Planning and Organizing • Coping with Pressure and Setbacks • Learning and Researching<br> Education<br>• A university degree from an accredited educational institution in transportation management, business administration, public administration, commerce or other related field.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. • You are required to have a minimum of three years of relevant experience in logistics, vehicle and transport management related function. • Experience in managing vehicle insurances, overseeing and scheduling vehicle inspections is required. • Experience in vehicle registration and disposal/ write off processes and procedures including obtaining approvals with relevant authorities is required. • Are you currently residing in Duty Station. It is required that you specify your current location.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br> <br> Assessment<br>During the assessment, the applications will be given preference based on the following desirable qualifications: • Experience in working with the UN rules and regulations; • Experience in overseeing regular vehicle maintenance and servicing to minimize downtime; • Experience in maintaining vehicle information and inspection records; • Experience in using transport management specific software or database applications. • Good knowledge of local traffic rules and regulations; • Possession of a valid local driving license; • Possession of CILT Certificate. • Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: • Technical Test • Competency-based Interview Candidates who meet the post requirements and the required language level will be considered for the ongoing competitive process. To ensure alignment with the UN language levels, please refer to the guidance below: Level 1: Basic knowledge of English. Level 2: Good to very good command of English. Level 3: Excellent English language skills. Level 4: Expert level or native proficiency.<br> Special Notice<br>Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. Contract Type: Fixed Term Appointment for 1 year; 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade 13 Monthly basic salary JD 843.500 fils. The salary may be subject to a reduced work schedule. Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: - 2 days of sick leave for each completed month of service. - 14 weeks of Maternity Leave. - 2 weeks paternity leave. Department/Office: UNRWA - Administration & Support Services - Jordan Duty Station: Amman - Jordan Other Information: • The incumbent may be required to work beyond normal duty hours. Equivalency: Equivalency may apply for this post. • Candidates with a combination of additional relevant academic qualifications and/or additional years of progressive work experience may also be considered on equivalency. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. General Information: • This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. • The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. • Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs. • Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. • To ensure efficiency and timeliness of the recruitment process, if a large number of applicants pass the test, the Agency may decide to invite to the interview only the candidates with the top scores to ensure a manageable number of candidates to proceed to the personal interview stage. • UNRWA is committed to achieving gender balance in its workforce. Qualified and experienced female candidates are strongly encouraged to apply. • A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment; • Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Please make sure that your application is filled in properly, correctly, and completely; any missing or incomplete information may lead to the rejection of the application by the system. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. • Applicants will be disqualified when it becomes apparent that he or she provided incorrect, incomplete or misleading information on his or her personal history profile or during the recruitment process. If the applicant is also a staff member, the provision of incorrect, incomplete or misleading information in the personal history profile may also amount to misconduct. The Agency may indefinitely refuse to accept applications from an applicant who has previously provided incorrect, incomplete or misleading information on his or her personal history profile or during a recruitment process or committed plagiarism. • For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. • Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view?usp=sharing • Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. • The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. • The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. • UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. • UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org • Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered. • Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered. • Applications from Internal candidates serving for less than one year in their current post will not be considered. • The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality. • A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS. • UNRWA reserves the right to proceed only with internal candidates or proceed with the candidates of an under-represented gender for any vacancy announcement when it determines that the short-list for a single post at any grade level is excessively long.<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>
<div class="SCXW150012707 BCX8" >
<div class="OutlineElement Ltr SCXW150012707 BCX8" >
<p>The GIZ Jordan Project <strong><em>Protection of Water Dams Through Labour Intensive Activities (C4WW)</em></strong> is seeking to hire a “<strong>Project Officer– Focus: Civil Engineer</strong>” based in Jordan- for full-time base employment.</p>
<p>The project “Protection of Water Dams in Jordan through Labour-intensive Activities (Cash for Work)” tackles two challenges at once: Syrian refugees and vulnerable Jordanians can help protect dams and water resources and receive needed income in return for their efforts. To prevent soil erosion, they construct-check dams out of gabion baskets, create terraces, construct dry-stone walls and plant seedlings.</p>
<p>As a result, the storage capacity of the reservoirs is maintained, safeguarding irrigated agriculture and drinking water in the medium and long term. Additionally, the project entails the establishment of a project support unit in the Ministry of Labour. This ensures a more efficient implementation of BMZ Cash for Work projects in Jordan. Furthermore, standards created for a more efficient implementation of Cash for Work activities are being applied by all relevant partners. By providing short-term employment opportunities, the project is contributing to the improvement of the livelihoods of vulnerable Jordanians and Syrian refugees. It also contributes to fostering peaceful co-existence and reducing conflict potential between the two groups.</p>
<p><strong><u>Qualifications and specialist knowledge</u></strong></p>
<ul>
<li>Bachelor’s degree in civil engineering or a related field.</li>
<li>Minimum of 5 years of professional experience in construction of gabion and riprap structures, water networks, or similar construction projects.</li>
<li>Proven ability to supervise and follow up on construction activities.</li>
<li>Good knowledge of technical standards, safety protocols, and environmental regulations.</li>
<li>Strong communication and coordination skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Willingness to travel and work in field conditions across various governorates.</li>
<li>Familiarity with tender documents, BOQs, and technical specifications is preferred.</li>
<li>Flexibility to adapt to field conditions and project needs.</li>
<li>Native Arabic speaker with excellent command of English (both written and spoken).</li>
<li>Good knowledge of AutoCAD</li>
</ul>
<p><strong><u>Main Responsibilities</u></strong> </p>
<ul>
<li>Assist in supervising, and monitoring construction activities related to gabion structures, concrete works, riprap installation, and water network implementation, ensuring adherence to project specifications and safety standards.</li>
<li>Supervise daily site activities, including quality control, progress tracking, site measurements, and quantity verification for all construction works.</li>
<li>Coordinate with local authorities and implementing agencies (I/NGOs) to ensure compliance with technical specifications, approved drawings, and timely completion of activities.</li>
<li>Participate in site inspections and quality assurance processes to uphold project standards.</li>
<li>Monitor plantation sites by assessing survival rates, growth progress, and maintenance needs.</li>
<li>Prepare regular progress reports detailing construction status, challenges encountered, and proposed solutions.</li>
<li>Support capacity-building initiatives for implementing partners and cash workers as required.</li>
<li>Travel frequently between project sites across northern and southern governorates to oversee implementation.</li>
</ul>
<p><em>The brief profile is not intended to provide a full and complete description.</em></p>
<p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p>
<p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p>
<p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p>
<p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p>
<p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>
<p>The Embassy of Switzerland in Jordan is seeking an <strong>Assistant Admin and Finance Officer (AFO)</strong> for the implementation of the <em>National Flood Mapping Programme (NFMP project)</em>, a Jordan - Swiss initiative for flood management. The project is currently based at the Swiss Cooperation Office (SCO) at the Embassy in Amman and is expected to be hosted within a governmental entity and relocate to a new office location soon.</p>
<p><strong> Duties & Responsibilities</strong></p>
<p>The AFO supports the NFMP Project Manager in the implementation of the Swiss-funded direct action that aims at strengthening flood risk mapping and institutional capacity within Government of Jordan structures. The AFO collaborates closely with key Jordanian partner institutions, including the National Center for Security and Crisis Management (NCSCM) and the Ministry of Water and Irrigation (MWI), as well as the Swiss Cooperation Office team. The role covers project administration, financial follow ups, stakeholder coordination, and a smooth operational functioning of the project team. The role contributes to compliant financial processes, accurate documentation, and efficient coordination of day‑to‑day tasks. The list of tasks includes the following:</p>
<p> </p>
<ul >
<li><strong><u>Financial follow up and administrative support (50%) </u></strong></li>
</ul>
<p>The AFO is responsible for the financial monitoring and administration of the NFMP, including supporting the follow up on deliverables across the programme’s actions. Key tasks include maintaining supporting documentation, following up on payments in coordination with the Project Manager and the Embassy finance team, tracking budgets and expenditures, preparing financial forecasts, flagging deviations, and contributing to budget revisions. The AFO also prepares periodic financial reports and supports audit processes.</p>
<p>The role further includes consolidating and reviewing operational and financial reports submitted; assisting with internal and partner procurement processes in line with established guidelines (e.g., quotes, tender documentation); and supporting the organization of workshops, trainings, and steering committee meetings. Additional responsibilities include drafting official correspondence and administrative documents, preparing for field visits, and ensuring the timely handover of project documents and deliverables to relevant partners and government entities.</p>
<p> </p>
<ul >
<li><strong><u>Programmatic and coordination support (30%) </u></strong></li>
</ul>
<p>The AFO supports the project manager in coordinating with stakeholders, liaising with all project partners, and ensuring effective communication and information flow. The role also includes supporting participation in internal and external coordination and technical meetings related to the project.</p>
<p> </p>
<ul >
<li><strong><u>Internal and external communication (20%) </u></strong></li>
</ul>
<p>In close collaboration with the Project Manager and the Embassy’s Communications Officer, the AFO contributes to internal and external communication related to the NFMP and other relevant topics and initiatives.</p>
<p><strong>Profile & Requirements</strong></p>
<ul>
<li>Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or another relevant field</li>
<li>2-5 years of experience in finance and administration, preferably in international development, NGOs, government projects</li>
<li>Experience with donor‑funded projects is a strong asset</li>
<li>Familiarity with Jordanian procurement rules, tendering, and financial reporting</li>
<li>Strong understanding of accounting principles and financial procedures</li>
<li>Excellent organization and documentation skills</li>
<li>Good understanding of the Jordanian institutional landscape, particularly in the water or</li>
<li>environment sector, is an asset</li>
<li>Experience in stakeholder management in the Jordanian governmental sector is an asset.</li>
<li>Strong attention to detail and accuracy</li>
<li>Reliability, discretion, and a proactive work attitude</li>
<li>Ability to prioritize and meet deadlines</li>
<li>Strong communication and interpersonal skills</li>
<li>Proficiency in MS Office (Word, Excel, PowerPoint), financial management systems and internet research</li>
<li>Fluency in English and Arabic (written and spoken); knowledge of French or German is an asset</li>
</ul>
<p><strong>We offer</strong></p>
<ul>
<li>Diverse and meaningful work environment</li>
<li>Further training opportunities</li>
<li>Competitive salary and social benefits</li>
</ul>
<p><strong>Place of work</strong>: Embassy of Switzerland in Jordan for two months, then move to office location in Shumaysani</p>
<p><strong>Beginning:</strong> August 2026 or upon agreement, local contract</p>
<p><strong>Deadline:</strong> 10.07.2026</p>
<p><u>Important note</u>: Any applications not received through the recruitment site will not be considered.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Projects Officer reports to the Head External Relations Services Section (P4). The Senior Projects Officer may provide direct and/or technical supervision to professional and/or general services staff members/personnel. Responsibilities Monitors and ensures high quality control of Agency-wide reporting to donors; reviews, edits, and finalizes project documents, progress/final reporting packages drafted by Field Offices and Programme Departments to ensure compliance with UNRWA project management manual, consistency and coherence prior to final submissions to donors. Coordinates joint input from the Projects Unit (PU) for organizational performance monitoring, reporting and compliance purposes, when required. Performs high level monitoring of Agency-wide project implementation to ensure compliance with approved proposals, agreement stipulations, reports generated from the Agency s Financial System, financial statements and PU s database; advises on corrective actions to concerned parties; provides analysis of donor funded projects to the External Relations and Communications Department (ERCD) management as required; performs vetting of existing and new organizations that are making financial or in-kind contributions to UNRWA in line with UNRWA s Vetting policy; regularly reviews and monitors the financial status of active projects, including income and expenditures; verifies and ensures consistency between the profile of expenditure and contractual stipulations. Coordinates the exchange of information between Field Offices, Programme Departments, Finance and ERCD for the timely submission to donors of project proposals, reporting and financial documents; provides guidelines, instructions, suggestions and recommendations to Field Offices regarding the operational and financial situations to ensure their alignment with agreement stipulations and reporting requirements. Works closely with ERCD Partnerships team and provides them with expert advice and information on projects related technical and financial issues and in response to donors and other stakeholders queries and reporting needs; undertakes research, formulates recommendations to his/her direct supervisor and ERCD management to facilitate planning, policy and procedures development and decision making. Establishes and maintains close relationships with projects stakeholders Agency-wide through effective communication, consultation and collaboration to manage and troubleshoot, when needed, on projects implementation related issues; provides guidance for the regular update of information on grant agreements, reporting requirements, project chronology and contractual amendments for projects included in the assigned portfolio of responsibilities; represents ERCD in meetings and committees within UNRWA and participates in donor meetings and visits as required. Coordinates with the Contributions Unit and Finance Department on the timely completion of tasks as per the project management cycle; provides recommendations to Finance Department on financial actions related to the treatment of remaining balances, interests, exchange rate, etc.; ensures the issuance of closing memos for the completed projects once all donors requirements are met. Follows up with Field Offices / Programme Departments on the timely receipt of project proposals that are consistent with UNRWA s Regulatory Framework and the project management manual; liaises with the Department of Finance to seek clearance of proposed budget; manages and monitors the calendar of submissions to donors Agency-wide; maintains and updates information on individual projects under his / her portfolio. Provides Agency-wide operational and technical guidance and recommendations to Partnerships Divisions, ERCD management, Field Offices, Programme Departments and Finance Department on projects related issues, including formulation of project proposals and progress/final reports in line with UNRWA s project management manual; provides input and recommendations on ERCD responses to audit observations and requests issued by the internal and the external Auditors (UNBOA) for projects related issues in consultation with other senior members of ERCD; Provides guidance, support, training and supervises the activities of the PU team members under her/his direct supervision to ensure achieving the planned outcomes; participates in recruitment and selection of PU staff members.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Planning and Organizing ii. Deciding and Initiating Action iii. Applying Technical Expertise Leadership (as applicable) i. Delivering Results ii. Creating and Maintaining Impact and Partnership Education An advanced university degree from an accredited educational institution in business administration or other related discipline. Job - Specific Qualification Not available. Work Experience At least seven years of related professional experience in development and management of projects, administrative functions, financial tracking, monitoring, including experience in bookkeeping and accountancy related to projects and contributions is required. Knowledge of programme management cycle and results-based management is required. Courses in finance / budget is desirable. Knowledge of UNRWA Rules and Directives is desirable. Prior experience with a UN organization, NGO, or donor government is desirable. Experience using spreadsheets and database packages is desirable. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Are you a registered Palestine refugee? If yes, please provide your Ration Card Number. It is highly recommended to respond to this question in order to assist us in further assessing your application is required. Do you have close relative(s) in UNRWA (mother, father, daughter, son, sister brother)? If yes, please provide full name(s) and relationship is required. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below. Are you currently residing in Duty station. Please specify your current location. It is required. Please explain how you meet this criterion using examples. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult)</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Regional Coordination Technical Officer provides high-level coordination, administrative, and technical support to the MENA Regional Team, with primary support to the MENA Management Team (MMT) and wider Regional Management Team. The role supports the effective planning, coordination, and follow-up of regional priorities, meetings, strategic initiatives, internal communication, and regional and global reporting processes. The position plays an important role in facilitating collaboration between the MENA Regional Team, Country Offices, Head Office, and other stakeholders through strong information management, coordination, and administrative support across regional functions and initiatives. The role also provides coordination and technical support to operational support functions in the region, including Health, Access and Safety (HAS), through support to regional planning, trainings, reporting processes, compliance tracking, information management systems, and communication platforms. The position contributes to strengthening regional coordination, operational consistency, and timely follow-up across MENA while handling sensitive and confidential information with professionalism and discretion.</p><p>Generic Responsibilities</p><ul><li>Provide high-level executive and administrative support to the MENA Regional Team, including calendar management, prioritisation of engagements, meeting preparation, documentation, and follow-up on action points.</li><li>Coordinate internal communication, information sharing, and collaboration between the MENA Regional Team, Country Offices, and Head Office to support effective decision-making and implementation.</li><li>Prepare, consolidate, and maintain reports, trackers, briefing materials, presentations, and other management documentation as required.</li><li>Ensure effective information management, document control, and maintenance of relevant filing systems, databases, SharePoint sites, and communication platforms.</li><li>Coordinate logistical and administrative arrangements for regional meetings, workshops, seminars, missions, and other regional events.</li><li>Monitor follow-up on key management actions, deadlines, compliance requirements, and reporting commitments across relevant functions.</li><li>Handle confidential and sensitive information with discretion and professionalism.</li><li>Identify opportunities to improve administrative, coordination, and information management processes within the regional team.</li><li>Compliance and adherence to NRC policies, guidance, and procedures, with specific responsibility for administrative and coordination processes.</li></ul><p>Specific responsibilities:</p><ul><li>Coordinate MENA management meetings, strategy sessions, governance processes, trainings, and regional workshops, including agenda development, logistical arrangements, documentation, stakeholder communication, and follow-up on agreed actions.</li><li>Provide direct coordination and administrative support to MENA Regional Team senior managers, including management of complex calendars, correspondence, priorities, and follow-up on key leadership actions.</li><li>Maintain regional information management systems and coordination tools, including organisational charts, contact lists, distribution groups, SharePoint pages, communication platforms, planning calendars, and relevant regional trackers, ensuring information remains accurate and up to date.</li><li>Prepare executive briefings, presentations, management summaries, reports, compliance trackers, and other materials for engagement with Country Offices, Head Office, and external stakeholders.</li><li>Support coordination and follow-up of regional operational priorities, including Health, Access and Safety (HAS) planning processes, reporting requirements, training coordination, meetings, and related documentation, in collaboration with the Regional Team, Country Offices, and Head Office.</li><li>Support regional monitoring and follow-up related to key compliance requirements, information-sharing processes, and relevant incident and operational tracking systems, escalating administrative matters as required.</li><li>Plan and facilitate induction programmes for senior staff and regional team members, and provide support to crisis management teams, regional emergency coordination, organisational change processes, and cross-functional projects as delegated by line management.</li></ul><p>Scale and scope of the position</p><p>Information of the scope of the position to be inserted in the table below. This is applicable only for roles graded as 8 and above e.g. a function manager/specialist at CO level or when allocated a project budget)</p><p>Financial responsibility: n/a</p><p>Resources responsibility: n/a</p><p>Critical interfaces</p><p>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Provide brief information on roles with relevant interfaces and what is required for this position. Eg what interfaces is important in order to ensure work is aligned with the global NRC requirements.</p><ul><li>MENA Regional Management Team to support executive coordination, decision-making, and follow-up on regional priorities.</li><li>Regional Head of Operational Support and Regional Head of HAS to support planning, reporting, compliance tracking, and operational coordination.</li><li>Country Office Management Groups and HAS teams across MENA to coordinate reporting, planning, trainings, compliance tracking, and operational follow-up.</li><li>Relevant Head Office departments (HAS, Operations Support, P&O, Finance, Security) to ensure alignment with global policies, systems, standards, and reporting requirements.</li><li>Jordan Country Office support functions to coordinate local administrative support, travel, logistics, facilities, and hosting arrangements.</li><li>External service providers, venues, and relevant authorities as required to support meetings, travel, trainings, and regional administrative processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Generic professional competencies</p><ul><li>Minimum 3 years of relevant experience in coordination, executive support, operations, programme support, or organisational management within an international organisation, humanitarian or development agency, diplomatic mission, multilateral institution, NGO, or similar complex operating environment.</li><li>Strong skills in information management, reporting, planning, and the preparation of management documentation and executive briefings.</li><li>Ability to work independently, manage multiple priorities, and exercise sound judgement with limited supervision.</li><li>Relevant academic background in Business Administration, Management, International Relations, Public Administration, or a related field.</li></ul><p>Context related skills, knowledge and experience</p><ul><li>Experience supporting governance processes, operational planning, compliance tracking, information management, and organisational reporting.</li><li>Strong stakeholder management and coordination skills, with the ability to work effectively across geographically dispersed teams and organisational levels.</li><li>Excellent written and verbal communication skills in English.</li></ul><p>Behavioural competencies</p><ul><li>Planning and delivering results</li><li>Working with people</li><li>Communication with impact and respect</li><li>Coping with change</li><li>Analysing and solving problems.</li><li>Managing resources to optimise results.</li></ul><p>What we offer:</p><ul><li>Eligibility: This recruitment is open to internal candidates only.</li><li>Duty station: Amman, Jordan.</li><li>Contract: Fixed-term contract until 31 December 2026, with possibility of renewal based on performance, funding, and the need for the position.</li><li>Travel: up to 5%</li><li>Deadline for applications: 02 July 2026</li><li>Salary/benefits: Grade 6 According to NRC Jordan salary scale and terms and conditions. Please refer to the Job Description for additional details.</li></ul><p>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</p><p>Important information about the application process</p><ul><li>Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Marketplace. Use your official email address when applying. Submit your application and CV in English, taking care to attach your latest CV.</li><li>We receive many applications for each vacant position and so only shortlisted candidates will be contacted.</li><li>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.</li><li>Unsolicited applications not related to this specific job advertisement will not be considered.</li></ul><p></p></section>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program </span><span > </span></p>
<p ><span >The </span><span >Communications Senior Officer</span><span > will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.</span></p>
<p > </p>
<p ><span >The Position </span></p>
<p ><span >The Communications Senior Officer will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.</span></p>
<p > </p>
<p ><span >Essential Responsibilities</span></p>
<p ><span >In coordination with the Director of Communications (DOC):</span></p>
<p > </p>
<p ><em >● Strategic: </em></p>
<p ><span >○ Have a key role in the implementation of Iqlaa’s communications strategies and plans in accordance with USG rules and regulations, and as per the accounts (partners/ sub-grantees/ contractors) assigned to them by DOC </span></p>
<p ><span >○ Establish deep understanding of program progress and activities and identify potential stories or news for publishing</span></p>
<p ><span >○ Refine and maintain Iqlaa’s desired identity throughout all channels of communication</span></p>
<p ><span >○ Conduct regular stakeholder/ audience analysis</span></p>
<p > </p>
<p ><em >● Content Development & Dissemination: </em></p>
<p ><span >○ Timely development of high-quality engaging and effective communication and media materials for internal and external dissemination, including video production, speeches, talking points, advocacy agendas, press releases, success stories, social media posts, fact sheets, and reports, etc (content submitted to DOC needs to be in its final stage requiring minimal to no feedback)</span></p>
<p ><span >○ Apply a collective-impact approach in capturing stories and drafting reports</span></p>
<p ><span >○ Disseminate and publish internal and external communications content online and offline</span></p>
<p ><span >○ Coordinate with relevant partners, sub-grantees, contractors and beneficiaries to produce professional photographs and videos and maintain a database of impactful project audiovisual materials</span></p>
<p > </p>
<p ><em >● Social Media, Media Monitoring & Media Reach:</em></p>
<p ><span >○ Create and manage social media calendars including planning, content creation, publishing, monitoring, and reporting on performance results</span></p>
<p ><span >○ Manage social media boosting and advertising within allocated budgets</span></p>
<p ><span >○ Monitor social media trends and identify new tools and innovate practices to maintain effectiveness and relevance of the applied social media approach through the Iqlaa and Mercy Corps’ social media platforms</span></p>
<p ><span >○ Track, analyze, evaluate, and adapt social media campaigns and exposure to reach desired outcomes</span></p>
<p ><span >○ Conduct media monitoring of local news outlets to capture important news and facts relevant to, or which may impact, the program or partners</span></p>
<p ><span >○ Support media efforts, including reaching out to media representatives and coordinating media attendance and coverage at events, etc</span></p>
<p ><span >○ Explore opportunities to feature Iqlaa’s activities and beneficiaries through TV, radio and magazines articles and interview</span></p>
<p > </p>
<p ><em >● Events:</em></p>
<p ><span >○ Lead on the organization and execution of events assigned by DOC and develop related communications materials and coverage. Have appropriate planning in place in good time ahead of every upcoming activity/event.</span></p>
<p > </p>
<p ><em >● Accounts Management and Review:</em></p>
<p ><span >○ Manage accounts assigned by DOC (partners/ sub-grantees/ sub-contractors) in terms of finalizing their communications plans, applying regular updates, and closely following up on their implementation, making sure the set activities are prepared for in good time in advance, allowing for sufficient time for review and seeking approvals</span></p>
<p ><span >○ Review accounts’ relevant content in terms of marking, messaging, and quality, and following up on the approvals process at Iqlaa</span></p>
<p ><span >○ Ensure program compliance with USG communications, branding and marking requirements throughout partners/ sub-grantees/ sub-contractors and Iqlaa team’s work and material</span></p>
<p > </p>
<p ><em >● Reporting: </em></p>
<p ><span >○ Contribute to the donor reports development process including collecting information, and drafting and editing high-quality content in a timely manner</span></p>
<p ><span >○ Preparing the communications section in the quarterly and annual donor reports </span></p>
<p > </p>
<p ><em >● Collaboration:</em></p>
<p ><span >○ Ensure collaboration and coordination within the communications team and with other functions and components of Iqlaa and Mercy Corps</span></p>
<p ><span >○ Collaborate with technical and administrative staff to finalize communications materials </span></p>
<p ><span >○ Support communications-related work as required</span></p>
<p ><span >○ Provide communication-related administrative support </span></p>
<p ><span >○ Implement creative, consistent, and effective outreach activities, in collaboration with the outreach team, leveraging tools like public awareness campaigns, printed advertising, radio, website, social media and other forms of electronic communications, in addition to events and information learning platforms</span></p>
<p > </p>
<p ><em >● Other: </em></p>
<p ><span >○ Assist in drafting requests for quotations/proposals and terms of reference for communication activities </span></p>
<p ><span >○ Initiate procurement requests as relevant to assigned work, and following up on their completion</span></p>
<p ><span >○ Update and manage contacts databases and media contacts lists </span></p>
<p ><span >○ Maintain up to date archiving of all relevant communications material on the dedicated online drives</span></p>
<p ><span >● Other duties as assigned by direct supervisor and/or senior leadership</span></p>
<p ><span >● Flexibility to work across different sites in Jordan on day missions</span></p>
<p > </p>
<p ><em >SAFEGUARDING RESPONSIBILITIES </em></p>
<p ><span >● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p>
<p ><span >● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p>
<p ><span >● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To:</span><span > Communications Specialist or Director of Communications </span></p>
<p ><span >Works Directly With:</span><span > Director of Communications, Communications Team Members, Deputy Chief (s) of Party, Technical Leads and other relevant staff, partners</span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >● BSc/BA in Marketing, Communications, Business, or a related field is desired</span></p>
<p ><span >● 4 to 6 years of proven experience in communications and social media, preferably with experience working in USG-funded projects</span></p>
<p ><span >● Native Arabic speaker</span></p>
<p ><span >● Outstanding communication abilities and writing skills with proven capacity to produce high-quality briefs, press releases, reports, and other communication pieces in English and Arabic for internal and external stakeholders </span></p>
<p ><span >● Solid editing and translating skills in English and Arabic</span></p>
<p ><span >● Experience with management of online and social media communication</span></p>
<p ><span >● Demonstrated expertise in dissemination of information through print, web, and email</span></p>
<p ><span >● Daily monitoring of the media and identification of news and content relevant to Iqlaa</span></p>
<p ><span >● Events coordination experience</span></p>
<p ><span >● Research skills</span></p>
<p ><span >● Excellent computer skills including proficiency with Microsoft Office </span></p>
<p ><span >● Photo editing skills using Photoshop, Adobe </span></p>
<p ><span >● Skills using Adobe Illustrator, Adobe Premier, InDesign, and content management systems is a plus </span></p>
<p ><span >● Video editing is a plus</span></p>
<p > </p>
<p ><span >Success Factors</span><span > </span></p>
<p ><span >The Communications Senior Officer will have a deep commitment to humanitarian principles and values as well as to the overall objectives and approach of the Iqlaa program. They will be curious and have a</span></p>
<p ><span >willingness to learn new skills and methodologies while bringing a solid foundation in communication and marketing at donor-funded programs ideally in Jordan or the region. They will be well-organized and strong communicators with excellent writing and editorial skills in English and Arabic. </span></p>
<p > </p>
<p ><span >They will have the ability to work under pressure, independently and with limited supervision and will be highly organized with creative problem-solving skills. They will have high attention to details, excellent digital marketing experience, and demonstrate proactivity, administration, collaboration, teamwork, excellent communication and interpersonal skills. They will have strong planning and time management skills, including the ability to juggle multiple tasks and respond rapidly to new events and competing priorities. </span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it requires up to 40% in-country travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون والأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
<p class="ql-align-right" > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p><h4>Description</h4>
<p><strong>Job purpose</strong><br>
As a senior bidding officer, you will play a critical role in identifying business opportunities, conducting research, and compiling winning proposals that align with the company’s strategic objectives. You will be responsible for assessing risks, maintaining accurate records, and demonstrating strong bilingual communication skills. Your goal is to support company growth by securing contracts that align with the company’s vision and objectives.</p>
<h4>Duties & responsibilities</h4>
<p><strong>Market research and analysis</strong><br>
Conduct targeted market research to identify potential business opportunities and assess their feasibility.<br>
Monitor industry trends and developments to ensure proposals are relevant and competitive.</p>
<p><strong>Proposal development</strong><br>
Collaborate with cross-functional teams, including project managers, operations, and commercial staff, to gather essential information for developing comprehensive proposals.<br>
Assist in the bid preparation process by organizing key points for management review and ensuring proposals are visually appealing and responsive to customer needs.<br>
Ensure proposals effectively communicate the company’s value proposition, highlighting the benefits and competitive advantages of our services.</p>
<p><strong>Risk assessment and management</strong><br>
Evaluate and manage technical and commercial risks associated with each bid to maximize the likelihood of success.<br>
Participate in feasibility studies and vendor selection processes, working closely with key stakeholders to develop competitive proposals.</p>
<p><strong>Process improvement</strong><br>
Actively seek opportunities to enhance the bid process by identifying and implementing innovative solutions that increase efficiency.</p>
<p><strong>Relationship building</strong><br>
Foster and maintain relationships with key stakeholders, including clients, suppliers, and partners, to support and enhance business opportunities.</p>
<p><strong>Record keeping and tracking</strong><br>
Maintain accurate records of all bid opportunities, submissions, and outcomes to ensure effective tracking and reporting.</p>
<h4>Education, experience & qualifications</h4>
<ul>
<li>A bachelor’s degree in IT, business administration, business economics, or any other related field.</li>
<li>3-5 years of experience in proposal development and project management.</li>
<li>Proven skills in writing and editing proposal content within a complex business environment.</li>
<li>Proven ability to demonstrate driven results and accountability of business needs.</li>
<li>Excellent proficiency with MS Office Project, Excel, Visio, PowerPoint, and SharePoint.</li>
<li>Ability to deliver compliant, professionally produced proposals within customer agreed-upon requirements and timeframes.</li>
<li>Excellent analytical skills.</li>
<li>Excellent written and verbal communication skills. Excellent creative Arabic and English writing skills.</li>
<li>Superb teamwork and interpersonal abilities.</li>
<li>Solid organizational skills including attention to detail and multi-tasking skills.</li>
</ul>
<h4>Behavioral competencies</h4>
<ul>
<li>Initiative</li>
<li>Problem solving</li>
<li>Team oriented</li>
<li>Adaptability</li>
<li>Ability to work under pressure</li>
</ul>
<h4>Technical competencies</h4>
<ul>
<li>Project management</li>
<li>Risk management</li>
<li>Proposal management</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p>
<p> <br> </p>
<p><b>PROJECT DESCRIPTION:</b></p>
<p> <br> <br> </p>
<p>The Nurturing, Advancing, and Sustaining High-potential Women-led Microenterprises through Innovations Accelerating Growth in Jordan (NASHMIA) Project aims to support empowerment of women entrepreneurs across Jordan, including refugee women and women with disabilities, to support their participation and leadership in the green economy. It will be delivered by a partnership between WUSC, EcoConsult, Arcan Impact, Seedstars, and the Arab Women Organization. The project will specifically address barriers to women s economic advancement, including limited access to finance, weak market integration, discriminatory social norms, and the burden of care work. </p>
<p> <br> </p>
<p>The project pursues two interlinked pathways to enhance women s economic empowerment: </p>
<p> <br> </p>
<ol>
<li>Enhanced competitiveness and sustainability of women-led climate MSMEs including those led by women with disabilities and refugees in target regions. This includes market and policy assessments, technical assistance, and targeted training, including digital tools.<br> <br> <br> <br> </li>
<li> <span>Reduced gender-specific barriers to women s climate entrepreneurship and participation in the green economy including women with disabilities and refugees in the target regions.<br>This involves providing coworking spaces, networking opportunities, targeted grants, and awareness campaigns to challenge restrictive social norms. </span> </li>
</ol>
<p> <br> <br> </p>
<p><b>RESPONSIBILITIES</b>:</p>
<p> <br> <br> </p>
<p>Under the supervision of the (NASHMIA) Project Director, the Gender Equality and Social Inclusion (GESI) Officer will be responsible for ensuring that GESI considerations are mainstreamed across all project activities. This is a key role in (NASHMIA), helping to support the project s overall economic empowerment goal through targeted capacity strengthening, tools development, implementation support, and reporting. The successful candidate will have strong analytical skills, a firm understanding of gendered inequalities built through academic and professional experience, and will excel at working with diverse groups, including the private sector, to build support for gender equality and social inclusion. </p>
<p> <br> <br> </p>
<p>GESI Mainstreaming, Technical Leadership, and Strategy Implementation: </p>
<p> <br> <br> </p>
<ul>
<li>Support an in-depth GESI analysis to ensure a full contextual understanding of the gendered barriers and inequalities in the entrepreneurial ecosystem in Jordan; </li>
<li>Co-design the project s GESI Strategy based on the findings of the GESI analysis, labour market assessment, baseline study, and ongoing contextual analyses; </li>
<li>Provide technical advice to project teams and partners on gender equality, disability inclusion, gender mainstreaming, refugee inclusion, intersectional analysis, gender and finance, gender and environment, intersectionality, social norms, women s entrepreneurship, and gender-based violence; </li>
<li>Participate in GESI working groups and maintain close working relationships with counterparts in other relevant organizations in Jordan (including international and local nongovernmental organizations (NGOs), civil society organizations (CSOs), intergovernmental organizations, private sector organizations, and governmental partners);</li>
<li>Support the establishment of advisory and consultation mechanisms with women s rights organizations (WROs), disabled people s organizations (DPOs), and refugee-led organizations (RLOs) to ensure continuous participation, feedback, and context-responsive adaptation of interventions.<br></li><li><br></li></ul><ul><li> <br> </li>
</ul>
<p> <br> </p>
<p><b>QUALIFICATIONS AND COMPETENCIES:</b></p>
<p> <br> </p>
<p>Education:</p>
<p> <br> </p>
<ul>
<li>B.A./MA or equivalent qualification in Social Science, Gender, International Development, Community Development, or other relevant field.</li>
</ul>
<p> <br> </p>
<p> <br> </p>
<p>Experience & Competencies:</p>
<p> <br> </p>
<ul>
<li>At least 5 years of practical experience in the field of gender equality and social inclusion;</li>
<li>Thorough understanding of the gender context in Jordan, gained through academic or practical experience; </li>
<li>Experience working with diverse organizations, including government institutions, international NGOs, the private sector, and community-based or women s rights organizations; </li>
<li>Experience conducting intersectional gender analyses and the development of recommendations for gender transformative economic empowerment initiatives which address power imbalances and structures of oppression; </li>
<li>Strong facilitation and coaching skills;</li>
<li>Ability to translate GESI concepts into practical language for diverse audiences, including the private sector;</li>
<li>Knowledge of international agreements and national legislation relevant to GESI, as well as international best practices; </li>
<li>Knowledge or experience in women s entrepreneurship, gender-lens investing, and advancing gender equality through market systems tools is a strong asset;</li>
<li>Proven leadership, initiative, interpersonal, cross-cultural, coordination, facilitation skills, and ability to motivate and work as a key member of a diverse country team; </li>
<li>Excellent capacity building skills, with demonstrated experience in effective training, coaching and facilitation related to Gender, Inclusion, economic empowerment;</li>
<li>Adaptable and flexible, with the ability and initiative to generate or find new ways of working to manage internal and external changes that affect project implementation or organizational change;</li>
<li>Strong reporting and writing abilities;</li>
<li>Demonstrates integrity, respect, and sensitivity to culture, gender, religion, nationality and age;</li>
<li>Adherence to the Gender Equality approach and the values of social inclusion.<br> <br> </li>
</ul>
<p> <br> </p>
<p>Languages:</p>
<p> <br> </p>
<ul>
<li>Complete fluency (spoken and written) in English and Arabic is required. </li>
</ul>
<p> <br> <br> </p>
<p>Position Type/Expected Hours of Work:</p>
<p> <br> </p>
<ul>
<li>This is a full-time job position.</li>
<li>Working hours and days are Sunday till Thursday, 7:30/9:30 A.M. 3:30/5:30 P.M. with the possibility of working for extra hours in case any event is taking place.</li></ul></div></section>
<p><strong>Job Title: </strong>WAM Liaison Officer </p>
<p><strong>Department: </strong>WAM/ Operations </p>
<p><strong>Position Grade:</strong> D</p>
<p><strong>Reports to: </strong>TFM Training Lead/WAM Operations Manager </p>
<p ><strong>No. of subordinates: </strong>Direct: 0 Indirect: 0</p>
<p ><strong>Working time %: </strong>100%</p>
<p><strong>Location: </strong>MAG Jordan – Amman, Zarqa, with travel to project operational areas outside of these location.</p>
<p><strong>_________________________________________________________________________________</strong></p>
<p> </p>
<p> </p>
<p><strong>MAG’s Vision is a safe future for women, men and children affected by violence, conflict and insecurity. </strong>People will live in communities where their rights are upheld, with dignity and choice and free from fear from mines, explosive remnants of war (ERW) and the impact of small arms and light weapons and ammunition.</p>
<p> </p>
<p><strong>MAG’s Mission is to save lives and build safer futures.</strong> We will use our core skills and distinctive competence to save lives through the removal of mines and ERW, and reduce the impact of small arms, light weapons and ammunition on people and communities. How we do this is as important as what we do – we work primarily with and for communities, for us ‘it’s all about people’.</p>
<p> </p>
<p><strong>MAG’s Values</strong><strong>. </strong>Our values come to life through our actions, every day. How we act has an impact on others. As someone who works at MAG, you can help to create a positive culture by demonstrating our values through your own behaviour and actions. Everyone has a role to play in shaping our culture. Everyone should understand our values and is encouraged to think how they are relevant to their individual role.</p>
<p> </p>
<p><strong>DETERMINED</strong><strong> - We work with purpose. </strong></p>
<p> </p>
<p><strong>EXPERT </strong><strong>- Through excellence and expertise we build trust.</strong></p>
<p> </p>
<p><strong>INTEGRITY</strong><strong> - We strive to do the right thing.</strong></p>
<p> </p>
<p><strong>COMPASSION</strong><strong> - People come first in everything we do. </strong></p>
<p> </p>
<p><strong>INCLUSIVE</strong><strong> - We are inclusive, and we value diversity. </strong></p>
<p><strong>_________________________________________________________________________________</strong></p>
<p> </p>
<p><strong><u>Job Purpose</u></strong></p>
<p> </p>
<p>The Liaison Officer will provide dedicated coordination and administrative support to facilitate the effective delivery of the International Ammunition Technician Course conducted in Jordan for Jordanian Armed Forces (JAF) personnel. The role is specifically designed to assist the newly deployed Training Lead (TL) in managing daily and weekly operational, logistical, translation, and coordination requirements associated with the course, ensuring smooth communication between stakeholders and uninterrupted execution of training activities.</p>
<p>The Liaison Officer will support translation of technical training delivering as required, other duties will be to ensure that all enabling functions, such as coordination with military counterparts, scheduling, documentation, and logistical follow‑up, are managed efficiently and in accordance with organisational procedures and national protocols.</p>
<p> </p>
<p><strong>_________________________________________________________________________________</strong></p>
<p> </p>
<p> </p>
<p> </p>
<p><strong><u>Principal Responsibilities </u></strong></p>
<p> </p>
<p><strong><u>Liaison, Coordination and Representation</u></strong></p>
<p> </p>
<ol>
<li>Act as the day‑to‑day liaison between the project team, the Technical Field Managers (TFMs) Training Lead, and designated Jordanian Armed Forces (JAF) focal points.</li>
<li>Facilitate official communication and coordination with JAF and administrative offices to support course implementation.</li>
<li>Translate training delivery where needed.</li>
<li>Coordinate access permissions, entry procedures, and movement within military installations in line with national military regulations.</li>
<li>Support the TFMs in arranging meetings, briefings, and coordination sessions with JAF counterparts and other relevant stakeholders.</li>
<li>Represent the organisation in routine coordination meetings when required and relay outcomes to the TFMs and project management.</li>
<li>Ensure cultural and institutional sensitivities are respected in all interactions with national counterparts.</li>
<li>Understand all stakeholder organisational structures and operate within their boundaries.</li>
<li>Ensure relevant and transparent communications on all program issues.</li>
<li>Ensure the integrity of MAG’s organisational profile in all external communications (written and verbal).</li>
</ol>
<p> </p>
<p><strong><u>Project Planning and Monitoring</u></strong></p>
<p> </p>
<ol>
<li>Responsible for Procurement and logistics planning, coordination, follow up on deliveries with procurement and logistics department. </li>
<li>Assist the TFMs in preparing and maintaining detailed weekly and daily activity plans for the duration of the course.</li>
<li>Track implementation of planned activities, including classroom sessions, practical exercises, site visits, and administrative milestones.</li>
<li>Maintain an updated course schedule and ensure timely dissemination of changes to all concerned parties.</li>
<li>Monitor the availability and readiness of training venues, equipment, and supporting services, and follow up with responsible entities to resolve issues.</li>
<li>Support the organization of opening and closing ceremonies, official visits, and evaluation events as required.</li>
<li>Highlight and address the TFMs problems that partner organisations encounter during partner collaboration and cooperation.</li>
</ol>
<p> </p>
<p><strong><u>Information Management</u></strong></p>
<p > </p>
<ol>
<li>Ensure collection of the required data.</li>
<li>Provide data to the Information Management Unit in the appropriate formats.</li>
<li>Undertake data entry, analysis, and reporting as required.</li>
<li>Maintain organised records of participant lists, attendance sheets, contact details, and official correspondence related to the course.</li>
<li>Manage the flow of information between the TFMs, project team, and JAF counterparts to ensure all stakeholders have accurate and up‑to‑date information.</li>
<li>Ensure that all documentation is stored, archived, and shared in accordance with organisational information management procedures.</li>
<li>Support the preparation and translation (if required) of administrative documents, schedules, and routine correspondence between English and Arabic.</li>
</ol>
<p> </p>
<p> </p>
<p><strong><u>Reporting</u></strong></p>
<p> </p>
<ol>
<li>Submit weekly activity plans and reports to the TFM-TL and other persons as required.</li>
<li>Maintain clear and efficient communication with the TFMs and other team members as necessary, ensuring effective reporting when needed.</li>
<li>Provide the TFMs with regular updates on coordination status, emerging issues, and required follow‑up actions.</li>
<li>Draft short weekly coordination summaries highlighting key activities, challenges, and mitigation measures.</li>
<li>Maintain logs of meetings, decisions, and action points, ensuring they are tracked to completion.</li>
<li>Support the compilation of end‑of‑course administrative reports and lessons learned related to coordination and logistics.</li>
</ol>
<div>
<p> </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>This position is located within the Office of the Special Envoy of the Secretary-General for Yemen and will be based in Amman, Jordan. The Air Operations Officer will report to the Chief of Mission Support.<br> Responsibilities<br>Within delegated authority, the incumbent will perform the following duties: •Manages and supervises the activities of the OSESGY Aviation Unit. • Monitors that air operations are conducted in compliance with Air Tasking Orders (ATOs), Standard Operating Procedures (SOPs), UN directives, Department of Peace Operations (DPO) / Department of Operational Support (DOS) Aviation Manual, UN Aviation Standards for Peacekeeping and Humanitarian Air Transport Operations (UN AVSTADS), UN Aviation Safety Manual, ICAO standards and recommended practices and the host country's Aeronautical Information Publications (AIPs). • Reviews and approves Air Mission Requests and ensures that the most suitable air asset(s) is / are assigned to achieve a task with maximum safety, cost efficiency and effectiveness in the mission support. • Verifies with Chief Planning, the daily projected Air Tasking Orders (ATOs) for conformance and compliance with the requested tasks, resolves conflicting priorities and ensures that ATOs are published and communicated to all relevant elements in accordance with the established procedures and deadlines. • Manages routine (regular passenger/cargo, logistics resupply) flights, special (casualty and medical evacuation, VIP) flights and military operational flights. • Manages the integrated search and rescue operations for UN air assets and other aircraft upon request. • Supervises timely coordination of diplomatic over flight/landing clearances, ground handling support and hotel accommodation/meal/transportation arrangements for aircrews. • Conducts the aviation risk management for UN aviation activities in accordance with the established procedures. • Monitors utilization of UN air assets and analyses the statistical data obtained. • Liaises with other UN units/sections, non-government and government organizations and intergovernmental agencies on aviation matters. • Develops and implements the standard operating procedures for the related aviation processes. • Ensures that aircrews are briefed and conversant with UN policies, aviation safety requirements and the latest applicable aviation standard operating procedures. • Monitors that appropriate reference documents are current, readily available and accessible to all aircrew members and aviation personnel. • Develops inputs for budget proposals for the mission's air transport operations. • Develops inputs for the Mission's Statement of Requirements to UNHQ for aircraft acquisition. • Provides responses to UNHQ during aircraft technical evaluations to ensure that vendor’s proposals meet technical requirements. • Supervises the preparation of operational plans, performance reports, and responses to internal and external audit observations. • Analyzes, in coordination with the UNHQ Aviation Safety Section (AvSS), the aviation safety reports, perform Aircraft and Airfield inspection, identifies necessary corrective and preventive measures and informs the Chief Mission Support, Chief Aviation Safety Section, and Chief Air Transport Services on the required actions. • Manages the allocation and rotation of appropriate work assignments. • Coordinates the individual annual work plans and produces detailed performance assessments and evaluations for the subordinate staff members. • Develops and coordinates training courses, workshops and other related training activities. • Performs other related duties as required.<br> Competencies<br>• Professionalism: Knowledge of diverse air transport operations, including phases of the Invitation to Bid, Request for Proposals, Letters of Assist, etc. Ability to review alternative options and select the most effective and cost efficient mode of transport of equipment, supplies and personnel to and from field missions. Ability to provide technical leadership; strong negotiating skills and ability to influence others to reach agreement. Knowledge of institutional mandates, policies and guidelines pertaining to air transport operations and related matters. Ability to complete in-depth analyses and to formulate conclusions and recommendations. Knowledge of UN financial regulations and rules. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others' ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Accountability: Takes ownership of all responsibilities and honours commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Leadership: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement; Does not accept the status quo; Shows the courage to take unpopular stands.<br> Education<br>An advanced university degree (Master's degree or equivalent) in Air Transportation/Aviation Management, Air Traffic Management, Aviation Safety Management, Aerospace/Aeronautical Engineering, or graduation from an equivalent military educational establishment is required. A first-level university degree with a relevant combination of education, professional training, certification in air transport, and two (2) additional years of experience in air transportation related occupation, may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Training and certification as a Commercial Pilot, or a Flight Operations Officer/Flight Dispatcher, Aerospace/Aeronautical Engineering, or an Air Traffic Controller or an equivalent military qualification is required. <br> Work Experience<br>A minimum of five (5) years of progressively responsible experience in air transport operations or aviation safety, with at least three (3) years of managerial experience on a position directly related to the coordination of complex air transport operations in the international environment is required. Experience in handling Air Operations in Middle East is required. Experience in the safety and quality management is required. Experience in the use of ICAO standards and recommended practices is required. Experience in international operations in a post conflict environment is desirable. Experience in managing military air operations is desirable. Experience in Airspace Management is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview or informal interview.<br> Special Notice<br>• This position is temporarily available for 364 days. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to "internal candidates," who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • The expression "Internal candidates" shall mean staff members who have been recruited after a competitive examination under staff rule 4.16 or after the advice of a central review body under staff rule 4.15. • A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade. However, a current staff member who holds an appointment at the G-6 or G-7 level may also apply to temporary positions in the Professional category up to and including the P-3 level, subject to meeting all eligibility and other requirements for the position. In accordance with ST/AI/1999/17 section 2.3, an SPA may only be granted to one level higher than the personal level of the staff member assigned to higher-level functions in his or her own category, whether the higher-level functions are one or several levels higher than the personal level of the staff member. Staff in the General Service and related categories temporarily placed against a post at the Professional level may receive an SPA to the P-1 or P-2 level. • For information on special post allowance, please refer to ST/AI/1999/17. For more details on the administration of temporary appointments please refer to ST/AI/2010/4/Rev.1. • A staff member holding a temporary appointment shall be regarded as an external candidate when applying for other positions, and may apply for other temporary positions at any level, subject to section 5.7 below and staff rule 4.16 (b) (ii). Therefore, a staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments. In its resolution 66/234, the General Assembly further "stressed that the Secretary-General should not recur to the practice of temporarily filling posts in the Professional and higher categories with General Service staff members who have not passed the General Service to Professional category examination other than on an exceptional basis, and requests the Secretary-General to ensure that temporary occupation of such posts by the General Service staff shall not exceed a period of one year, effective 1 January 2013…" Consequently, eligible candidates in the General Service or related categories for temporary job openings in the Professional category that have not passed the competitive examination may be selected only on an exceptional basis endorsed by the Office of Human Resources Management where no other suitable candidate could be identified. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2010/3, as amended, and ST/AI/2010/4/Rev.1. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. This provision does not apply to staff members holding temporary appointments and placed on positions authorized for one year or more in duty stations authorized for peacekeeping operations or special political missions. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. • Staff members are not eligible to apply for the current temporary job opening if they are unable to serve the specified duration of temporary need before reaching the mandatory age of separation. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. • Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. • The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. • At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and acc </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b><span>About the Job <span> </span></span></b></p>
<p><span>The Cargo Commercial Senior Officer supports the daily cargo booking and sales activities by coordinating shipment reservations, assisting customers and freight agents, and maintaining accurate booking records. The role supports cargo capacity utilization, follows up on customer inquiries, and contributes to delivering reliable cargo services.<b></b></span></p>
<p><b><span>Main Duties </span></b></p>
<p><span><span>·<span> </span></span></span><span>Receive and process cargo booking requests and inquiries from agents, including airway bill details, weight, number of parcels, dimensions, destination, delivery date, and commodity details, after confirming aircraft capacity availability and updating all required information in the cargo system. </span></p>
<p><span><span>·<span> </span></span></span><span>Handle customer calls and process valuable shipment bookings, ensuring accurate data entry into the cargo system and confirming reservations based on available flight capacity. </span></p>
<p><span><span>·<span> </span></span></span><span>Communicate available cargo capacity on freighter and passenger aircraft to agents, outstations, and handling agents for sales opportunities. </span></p>
<p><span><span>·<span> </span></span></span><span>Coordinate and manage offloaded cargo arrangements by securing the earliest available flights and notifying concerned parties through email with offloading reasons and forwarding details. </span></p>
<p><span><span>·<span> </span></span></span><span>Support achieving cargo sales revenue targets and annual commercial objectives. </span></p>
<p><span><span>·<span> </span></span></span><span>Maintain regular communication and follow-up with agents, freight forwarders, potential customers, and cargo outstations through calls and sales activities. </span></p>
<p><span><span>·<span> </span></span></span><span>Monitor cargo volumes on incoming flights and support initiatives to improve sales performance on low-volume routes. </span></p>
<p><span><span>·<span> </span></span></span><span>Coordinate with cargo handling outstations and maintain daily communication with Royal Jordanian suppliers. </span></p>
<p><span><span>·<span> </span></span></span><span>Support mail and courier sales activities while ensuring on-time performance. </span></p>
<p><span><span>·<span> </span></span></span><span>Monitor market trends and competitors' services to support improving Royal Jordanian cargo services and increasing sales opportunities. </span></p>
<p><span><span>·<span> </span></span></span><span>Identify potential markets and business opportunities to enhance cargo sales channels.</span></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p ><span><span>·<span> </span></span></span><span>Proficiency in English language.</span></p>
<p ><span><span>·<span> </span></span></span><span>Strong communication and interpersonal skills. </span></p>
<p ><span><span>·<span> </span></span></span><span>Customer Service skills.</span></p>
<p ><span><span>·<span> </span></span></span><span>Safety and security consciousness.</span></p>
<p ><span><span>·<span> </span></span></span><span>Good organizational and time management skills </span></p>
<p ><span><span>·<span> </span></span></span><span>Proficiency in Microsoft Office.</span></p>
<p ><span><span>·<span> </span></span></span><span>Teamwork and ability to work under pressure.</span></p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Donor Relations Officer (Asia) reports to the Director of Partnerships.</p><p>Responsibilities Contributes to the development and implementation of the region s strategy on external relations and fundraising; manages relationships with key donors across Asia; provides a consistently high level of responsiveness and service to key donors; actively pursues innovative avenues of cooperation for funding opportunities by public and private donors in the wider Asia region; provides counsel to the Director of Partnerships, Director of External Relations and senior management; Negotiates bilateral agreements and Memoranda of Understanding (MOUs) with donors on behalf of the Agency; negotiates and drafts project proposals in coordination with field offices; analyzes, reviews and edits project proposals and progress reports; drafts correspondence for the purpose of fund-raising and advocacy; produces briefing materials and talking points for senior management including the Commissioner-General, Deputy Commissioner-General, Directors, and the Representative Offices in New York, EU, Washington, and Geneva and other Senior Officials; Promotes and implements the Agency s Resource Mobilization Strategy with results-oriented concrete actions; organizes and participates in senior level missions to donor capitals; participates in major meetings and conferences including the hosts and donors meeting and policy-level bilateral discussions with senior government civil servants or at the political level; organizes and participates in donor field trips in the five fields of operations including high level delegations from capitals; Contributes to the development and strategic use of outreach materials and media for the purpose of increased public awareness and fund-raising; drafts donor brochures in conjunction with official visits to capitals; oversees the preparation of visibility plans; Makes significant contributions to various fund-raising documents including appeals and Department s reports and policy documents; Ensures proactive coordination with concerned Departments, Field Offices and Representative Offices on contributions, donor funded projects and external relations activities and ensures timely follow-up;</p><p>Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Creating and Innovating ii. Planning and Organizing iii. Analyzing Leadership (as applicable) i. Creating and Maintaining Impact and Partnership ii. Managing Complexity and Change</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>At least seven years of progressively responsible and relevant experience in donor relations and fundraising working for a national/international organization or development agency as well as a proven track record in fund-raising within Asia is required. At least five years of work experience managing mid-size teams is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Do you currently hold a contract of 1 year or more with UNRWA? If yes, please confirm whether you have completed your mandatory probation period is desirable. Knowledge of UNRWA and the wider UN system is desirable. Knowledge of a second UN language is desirable. Command of a major East Asian language is desirable. Experience working with major Asian donors (e.g., Japan, Korea, or China) is desirable. Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Introduction IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates: Internal candidates Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Tuvalu, Vanuatu. Second tier candidates include: All external candidates, except candidates from non-represented member states of IOM.</p><p>Organizational Context and Scope Established in 1951, International Organization for Migration (IOM) is a Related Organization of the United Nations (UN), and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the overall guidance of the IOM Jordan Chief of Mission (CoM), technical and administrative supervision of the Senior Regional Project Coordinator, Global Fund Middle East Response Project Management Unit (GF MER PMU), and in close coordination with country offices in Middle East Response (MER) countries, the Migration Health Officer (Health Product) shall be accountable and responsible for coordinating and monitoring of downstream procurement and supply chain concerning project-related health products and medical equipment and digitalization of core investments for end-to-end visibility and commodity tracking. The Migration Health Officer (Health Product) will address inadequate visibility of health equipment (capital) investments, implement identified gaps related to assets management and provide oversight in the monitoring and implementation of commodity security.</p><p>Support the Project Management Unit (PMU) of Middle East Response Global Fund (MER-GF) to coordinate and work closely with the MER countries on the downstream track of Health Products Management (HPM) and operations of supply chain capabilities. Coordinate with Supply Chain to enhance visibility and optimize the current project-related supply chain and HPM unit to ensure that all seven countries are properly supported, particularly through the digitalization of systems and targeting capital investments. Coordinate and link programmatic targets with the health products investment (existing and new investments) and supply chains to show alignment and better visibility and optimization linked to the performance framework. Establish and maintain digital (live) platform providing real time data/information about the availability of commodities and their distribution, which also serve as evidence for decision and future planning. Establish linkages between the digitalization processes and achieve end-to-end visibility of commodities, particularly capital investments in health equipment and supplies. This would benefit in putting a strong foundation for the sustainability of programs and support the broader objectives as the grant moves toward next cycle. Review and assess all the assets (capital investment) secured under MER project in the MER countries and inform about the functionality and operational status of these equipment/supplies. Provide an understanding of how assets have been managed to date, identify strengths and gaps, and assess any existing risks in this area and how they could be mitigated. Ensure that the initial and subsequent periodic assessments guide an understanding of the gaps for initiating subsequent actions to ensure operational functionality of this equipment for the benefit of the program/s and end users. Identify and display the impact of these capital investments and explain the success that this equipment has generated. Follow and ensure that all the equipment under the project is functional and stock outs are avoided and addressed promptly, through a formal and informal proactive way of engaging suppliers and countries. Follow and monitor the downstream of project-related supply management of commodities, review the quantities received, utilized and stocked; and link them with the results achieved on the targets. Use this information feeding into the procurement requirement of medicines and supplies for each country and prevent any stockout and/or expiries. Review the current practice/s of stock management and warehousing for project-related commodities and identify gaps, if any, and suggest remedial actions as well as support the countries to improve implementing those actions. Review and assess the investment in District Health Information System (DHIS) in terms of equipment, software and capacity development and whether the intended objectives are achieved. Identify any gaps in operationalizing the DHIS in relation to TB (tuberculosis) and HIV (Human Immunodeficiency Virus) programs information collection in the MER countries; suggest corrective actions and coordinate this intervention with PMU and MER countries for a functional system. Coordinate with PMU, MER countries, and World Health </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications and Experience</h2><p>Education Master s degree in Medicine or related field from an accredited academic institution with at least five years of professional experience; or, University degree in the above fields with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience</p><ul><li>Experience in managing (planning, implementation, and performance monitoring) of Global Fund projects (TB and/or HIV and/or malaria) in similar settings;</li><li>Substantial experience in working with government and/or international agencies coordinating and or implementing donor projects is essential;</li><li>Experience in international relations and development, including experience in project and portfolio management; and,</li><li>Working experience in procurement and supply chain management and administrative support services with UN or other international organizations in resource constrained environments.</li></ul><p>Skills</p><ul><li>Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines;</li><li>Demonstrated written and spoken communication skills, good interpersonal skills, and ability to work in a multi-cultural environment; and,</li><li>Excellent level of analytical skills and computer literacy especially in office software packages and demonstrated knowledge of spreadsheet and database packages, as well as experience in handling of web-based management systems.</li></ul><p>Languages</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). At least a working knowledge of another language (including one of the six official UN languages, and/or a language that may be widely spoken in the country context) is desirable. For this position, fluency in English is required (oral and written). Working knowledge of Arabic and another official UN language (Chinese, French, Russian and Spanish) is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>Core Competencies behavioural indicators</p><ul><li>Level 2 Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b>: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal & written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Donor Relations Officer (Asia) reports to the Director of Partnerships. Responsibilities - Contributes to the development and implementation of the region's strategy on external relations and fundraising; manages relationships with key donors across Asia; provides a consistently high level of responsiveness and service to key donors; actively pursues innovative avenues of cooperation for funding opportunities by public and private donors in the wider Asia region; provides counsel to the Director of Partnerships, Director of External Relations and senior management; - Negotiates bilateral agreements and Memoranda of Understanding (MOUs) with donors on behalf of the Agency; negotiates and drafts project proposals in coordination with field offices; analyzes, reviews and edits project proposals and progress reports; drafts correspondence for the purpose of fund-raising and advocacy; produces briefing materials and talking points for senior management including the Commissioner-General, Deputy Commissioner-General, Directors, and the Representative Offices in New York, EU, Washington, and Geneva and other Senior Officials; - Promotes and implements the Agency's Resource Mobilization Strategy with results-oriented concrete actions; organizes and participates in senior level missions to donor capitals; participates in major meetings and conferences including the hosts and donors meeting and policy-level bilateral discussions with senior government civil servants or at the political level; organizes and participates in donor field trips in the five fields of operations including high level delegations from capitals; - Contributes to the development and strategic use of outreach materials and media for the purpose of increased public awareness and fund-raising; drafts donor brochures in conjunction with official visits to capitals; oversees the preparation of visibility plans; - Makes significant contributions to various fund-raising documents including appeals and Department's reports and policy documents; - Ensures proactive coordination with concerned Departments, Field Offices and Representative Offices on contributions, donor funded projects and external relations activities and ensures timely follow-up; Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Creating and Innovating ii. Planning and Organizing iii. Analyzing Leadership (as applicable) i. Creating and Maintaining Impact and Partnership ii. Managing Complexity and Change Education Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline. Job - Specific Qualification Not available. Work Experience At least seven years of progressively responsible and relevant experience in donor relations and fundraising working for a national/international organization or development agency as well as a proven track record in fund-raising within Asia is required. At least five years of work experience managing mid-size teams is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Do you currently hold a contract of 1 year or more with UNRWA? If yes, please confirm whether you have completed your mandatory probation period is desirable. Knowledge of UNRWA and the wider UN system is desirable. Knowledge of a second UN language is desirable. Command of a major East Asian language is desirable. Experience working with major Asian donors (e.g., Japan, Korea, or China) is desirable. Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Creating and Innovating ii. Planning and Organizing iii. Analyzing Leadership (as applicable) i. Creating and Maintaining Impact and Partnership ii. Managing Complexity and Change Education Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline. Job - Specific Qualification Not available. Work Experience At least seven years of progressively responsible and relevant experience in donor relations and fundraising working for a national/international organization or development agency as well as a proven track record in fund-raising within Asia is required. At least five years of work experience managing mid-size teams is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Do you currently hold a contract of 1 year or more with UNRWA? If yes, please confirm whether you have completed your mandatory probation period is desirable. Knowledge of UNRWA and the wider UN system is desirable. Knowledge of a second UN language is desirable. Command of a major East Asian language is desirable. Experience working with major Asian donors (e.g., Japan, Korea, or China) is desirable. Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required.</p><p></p></section>
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart. Join us and become a Heartist®.</p>
<h4>Job description</h4>
<h4>Responsibilities:</h4>
<p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p>
<ul>
<li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li>
<li>Maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li>
<li>Assist guests with check-in, check-out, and general hotel inquiries.</li>
<li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li>
<li>Coordinate with other hotel departments to ensure seamless guest experiences.</li>
<li>Conduct daily guest engagement activities and follow up on guest feedback.</li>
<li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li>
<li>Maintain accurate guest profiles and update relevant information in the hotel system.</li>
<li>Promote hotel facilities, services, and special offers to guests.</li>
<li>Monitor guest satisfaction levels and contribute to improving service quality.</li>
<li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager - allocation of rooms, Housekeeping - amenities and special preferences, Room Service - amenities, and Concierge/Bell Service - luggage handling).</li>
<li>Support the Front Office team during peak operational periods when required.</li>
<li>Ensure compliance with hotel policies, procedures, and brand standards.</li>
<li>Ensure daily guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li>
<li>Meet the required daily quota for guest courtesy calls as established by management.</li>
<li>Conduct show around of the hotel when requested.</li>
<li>Maintain a complete knowledge of:
<ul>
<li>Hotel features/services, hours of operation.</li>
<li>Hotel restaurant and menu price range.</li>
<li>Hotel room types, numbers, names, amenities and location.</li>
<li>All the Repeat Guest/Special Guest programs and packages.</li>
<li>All room rates, special packages and promotions.</li>
</ul>
</li>
<li>Coordinate and assist with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li>
<li>Follow hotel’s telephone etiquette standards.</li>
<li>Enroll new loyalty members and update certificate maintenance when applicable.</li>
<li>Drive rate and RevPAR through up-selling room brand.</li>
<li>Follow departmental policies and procedures.</li>
<li>Follow all safety and sanitation policies.</li>
<li>Other duties as assigned.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li>
<li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong guest service and problem-solving abilities.</li>
<li>Professional appearance and positive attitude.</li>
<li>Ability to work under pressure and handle multiple tasks effectively.</li>
<li>Strong organizational and time management skills.</li>
<li>Proficient in the English language (verbal and written).</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li>
<li>Knowledge of computerized Front Office systems required.</li>
<li>Must have the ability to handle cash effectively and accurately.</li>
</ul>
<h4>Additional information</h4>
<h4>Physical requirements:</h4>
<ul>
<li>Ability to stand and walk for extended periods.</li>
<li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li>
</ul></p><p></p>
</span></i></b></span></span></p>
<p dir="RTL" style="text-align: justify; line-height: 150%; direction: rtl; unicode-bidi: embed;"><b><span style="font-size: 16pt; line-height: 150%;"><strong>Required</strong> <span style="font-size: 16pt; line-height: 150%;">Senior Sustainability Officer</span> <span style="font-size: 16pt; line-height: 150%;">as per the following conditions:</span></span></b><b><span dir="LTR" style="font-size: 16pt; line-height: 150%;"></span></b></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Bachelor’s degree in Environmental Engineering or Chemical Engineering or any related field<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">.</span></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">At least 5 years of practical experience in sustainability management (environmental, social and governance ESG).<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Good knowledge of the principles, practices, techniques and objectives of sustainability, planning and management.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Good knowledge of sustainability management, preparation and management of studies and technical reports and related recommendations.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Good knowledge of data collection, analysis methods and presentation that support sustainability management.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Good knowledge of training and coaching methods and evaluating employee performance.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Good knowledge of safety principles and procedures.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Good knowledge of memoranda of understanding and their implementation, in addition to familiarity with HR systems, policies and procedures.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Holder of an internal auditor certificate.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Holder of internal auditor certificates and trainings in ISO 9001, ISO 14001 and ISO 50001 systems.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Commitment to confidentiality and safeguarding information privacy.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Proficiency in translating between Arabic and English.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p dir="RTL" style="margin: 0cm 24.3pt 8pt 0cm; text-align: justify; text-indent: -6.3pt; line-height: 150%;"><span style="font-size: 18pt; line-height: 150%; font-family: 'Times New Roman', serif;">-<span style="font: 7pt 'Times New Roman';"> <span style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;">Proficiency in using computer applications related to the field of work.<span dir="LTR" style="font-size: 16pt; line-height: 150%; font-family: 'Times New Roman', serif;"></span></span></span></span></p>
<p align="center" dir="RTL" style="text-align: center; line-height: 150%; direction: rtl; unicode-bidi: embed;"><span style="font-size: 16pt; line-height: 150%; color: #292929; background: #fefefe;">Candidates meeting the above requirements and interested should send their CV to</span></p>
<p align="center" dir="RTL" style="text-align: center; line-height: 150%; direction: rtl; unicode-bidi: embed;"><b><span style="font-size: 16pt; line-height: 150%;"><a href="mailto:jobcvs990@gmail.com"><span dir="LTR" style="background: #fefefe; text-decoration: none;">jobcvs990@gmail.com</span></a></span></b><b><span dir="LTR" style="font-size: 16pt; line-height: 150%; color: #292929; background: #fefefe;"></span></b></p>
<p align="center" dir="RTL" style="text-align: center; line-height: 150%; direction: rtl; unicode-bidi: embed;"><span style="font-size: 16pt; line-height: 150%; color: #292929; background: #fefefe;">For inquiries and more information contact via WhatsApp number</span></p>
<p align="center" dir="RTL" style="text-align: center; line-height: 150%; direction: rtl; unicode-bidi: embed;"><b><span style="font-size: 16pt; line-height: 150%; color: #292929; background: #fefefe;">0797403988</span></b><b><span style="font-size: 16pt; line-height: 150%;"></span></b></p>