Operation Manager Jobs in Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION PROFILE U</b>nder the supervision of IMPACT s Research Manager, the Senior Information Management Officer (SIMO) will lead on the aggregation of service and infrastructure mapping from response partners across the Gaza Strip. In coordination with Acted, UNDP and UN Habitat, the SIMO will be responsible for identifying valuable service and infrastructure data from local, national and international actors as well as UN Agencies in order to provide a comprehensive overview of ongoing humanitarian programming across the Strip. This role offers a unique opportunity to directly contribute to the response s effectiveness by supporting evidence-based planning and coordination. The IMO is expected to engage independently with partners and be confident articulating objectives to a range of audiences. The position requires strong technical skills in data management and analysis, excellent coordination and communication abilities, and a flexible, solutions-oriented mindset. An <b>interest </b>in humanitarian coordination and contextual developments in oPt is strongly preferred.</p><p>&nbsp; <b>RESPONSIBILITIES </b>The Senior Information Management Officer s responsibilities include: Co-ordination and planning • Engage clusters, INGOs, NNGOs and CSOs to generate support and buy in for the service and infrastructure mapping • Generate an understanding of the information landscape within oPt actors, identifying which organisation or cluster has data on which services and infrastructure • Engage other coordinating bodies such as OCHA and act as IMPACT focal point across early recovering information management discussions • Promote the use of inter-operable technologies among partners; • Provide information outputs in the local language wherever feasible. • Receive data from partner organisations Data quality control • Generate sectoral specific data quality standards, working with information management officers in partner organisations to understand sector specific data quality requirements and document them • Generate data quality scripts to assess incoming data for quality issues • Generate shared data standards, including naming, data formatting and data taxonomies (for the standard naming of e.g. health care facility types across organizations) • Generate data quality key performance indicators • Work with partner organisations to address issues with the data they have provided • Promote data quality standards across partner organisations and build a culture of data integrity and accuracy within the response. Data visualization • Visualise the GIS and structured data shared by partners in a dashboard (using common data visualsation tools, e.g. R Shiny or PowerBI) • Ensure coherent style and design across the dashboard • Facilitate analysis through the dashboard user interface • Collaborate with UN Habitat, Acted and UNDP to ensure data visualisations align to their needs The Information Management Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during his/her assignment with IMPACT. REQUIREMENTS • Excellent academic qualifications, including a Master s degree in relevant discipline (such maths and statistics, information science, geography), or an equivalent combination of relevant training and experience in humanitarian related activities in disaster or conflict situation; • 4 years of relevant working experience in a humanitarian setting, such as information management, GIS, monitoring and evaluation, research design and analysis, etc.; • Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities; • Knowledge of the humanitarian community, specifically with regards to inter-agency coordination; • Experience in the context of partnership building and consensual decision-making; • Proven ability to conceptualize, develop, plan monitor and evaluate IM in relation to programming, as well as to teach skills and build team capacity; • Excellent writing, communication and negotiation skills; ability to prepare clear and concise reports; • Understanding of different data collection methodologies and their strengths and weaknesses, to be able to assess quality/reliability of secondary sources and to advice on potential areas of improvement; • Ability to compile, triangulate and holistically analyse diverse and large datasets; • Experience with handling confidential and sensitive data and demonstrated; • Ability to work effectively and harmoniously in a team and in the inter-agency context with colleagues from a variety of cultures and professional backgrounds; • Resilience, stress tolerance and ability to work under difficult conditions; • Fluently spoken and written English is mandatory. Arabic an asset; • Data capture and analysis : • MS Excel (Essential) : Ability to create macros; Strong knowledge of statistical, conditional, and text-based functions; • Web Design (Asset): HTML, PHP, ASP; Basic understanding of web-based applications • Mapping (Essential) : ArcGIS, QGIS, Understanding of geospatial data management, analysis, and map making processess. • Data programming (essential): R, Python, ability to write data cleaning and analysis pipeline scripts, GitHub or version control experience an asset. COMPENSATION AND BENEFITS • For this position, salary between 2 580 CHF and 2 640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Excellent academic qualifications, including a Master s degree in relevant discipline (such maths and statistics, information science, geography), or an equivalent combination of relevant training and experience in humanitarian related activities in disaster or conflict situation;</p><p>4 years of relevant working experience in a humanitarian setting, such as information management, GIS, monitoring and evaluation, research design and analysis, etc.;</p><p>Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities;</p><p>Knowledge of the humanitarian community, specifically with regards to inter-agency coordination;</p><p>Experience in the context of partnership building and consensual decision-making;</p><p>Proven ability to conceptualize, develop, plan monitor and evaluate IM in relation to programming, as well as to teach skills and build team capacity;</p><p>Excellent writing, communication and negotiation skills; ability to prepare clear and concise reports;</p><p>Understanding of different data collection methodologies and their strengths and weaknesses, to be able to assess quality/reliability of secondary sources and to advice on potential areas of improvement;</p><p>Ability to compile, triangulate and holistically analyse diverse and large datasets;</p><p>Experience with handling confidential and sensitive data and demonstrated;</p><p>Ability to work effectively and harmoniously in a team and in the inter-agency context with colleagues from a variety of cultures and professional backgrounds;</p><p>Resilience, stress tolerance and ability to work under difficult conditions;</p><p>Fluently spoken and written English is mandatory. Arabic an asset;</p><p>Data capture and analysis :</p><p>MS Excel (Essential) : Ability to create macros; Strong knowledge of statistical, conditional, and text-based functions;</p><p>Web Design (Asset): HTML, PHP, ASP; Basic understanding of web-based applications</p><p>Mapping (Essential) : ArcGIS, QGIS, Understanding of geospatial data management, analysis, and map making processess.</p><p>Data programming (essential): R, Python, ability to write data cleaning and analysis pipeline scripts, GitHub or version control experience an asset.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Join Axon and be a Force for Good. At Axon, we re on a mission to Protect Life. We re explorers, pursuing society s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is the developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in digital video capture, the Axon team has redefined public and private sector technology around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry and protect life with our products. Axon is seeking a high-energy, results driven pre-sales sales engineer who thrives on pitching technology to leadership as well as support staff and end-users. This individual will play an instrumental role in accelerating our sales initiatives and must be a self-starter, who excels in a high-paced, evangelistic startup environment focused on Law Enforcement and the public safety space. What You ll Do Location: Jordan, travel up to 70% of time Reports to: Sr Manager, Emerging Markets Achieve mastery of all Axon technologies / products Use exceptional written and oral communication skills to lead business and technical presentations effectively Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders Set and manage expectations with customers and team members Provide 1st-level technical support throughout the pre-sales cycle for opportunities Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances Develop relationships with key partners for growth within their customer base Effectively position the technology against competitive offerings Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc. Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams Develop Statements of Work (SOW) for Professional Services necessary for binding quote Perform other duties and projects as assigned What You Bring Willingness to travel; Fluent English and Arabic, French is a plus; Assist Sales with presentations and analysis to enlarge customer portfolio; Training new employees; Document translation &amp; verification for new products Axon brings to the market Assist Sales Executives in commercial offer documentation Educational background: Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience. Professional background: 4+ years customer facing pre-sales or consulting background required 3+ years of experience with public procurement in META Experience selling SaaS based solutions Experience in End User Compute or Cloud Computing preferred Experience in networking, storage, virtualization, or related technologies Must have intellectual curiosity, humility, accountability and positive approach; Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies. Basic knowledge of computer hardware, operating systems, and storage devices. Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort. Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort. Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally. Experience developing Statements of Work (SOW) or similar documents Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies. Basic knowledge of virtualization and cloud technologies Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc.. Experience with Law Enforcement technology solutions and public procurement is a plus *Please submit your Resume in English. Don t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you re excited about this role and our mission to Protect Life but your experience doesn t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience.</li><li>4+ years customer facing pre-sales or consulting background required</li><li>3+ years of experience with public procurement in META</li><li>Experience selling SaaS based solutions</li><li>Experience in End User Compute or Cloud Computing preferred</li><li>Experience in networking, storage, virtualization, or related technologies</li><li>Must have intellectual curiosity, humility, accountability and positive approach;</li><li>Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs</li><li>Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies.</li><li>Basic knowledge of computer hardware, operating systems, and storage devices.</li><li>Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.</li><li>Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.</li><li>Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally.</li><li>Experience developing Statements of Work (SOW) or similar documents</li><li>Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.</li><li>Basic knowledge of virtualization and cloud technologies</li><li>Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc..</li><li>Experience with Law Enforcement technology solutions and public procurement is a plus</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>TITLE: Education Program MEAL Coordinator<br> TEAM/PROGRAMME: Education Programme Management Unit&nbsp;&nbsp;&nbsp;&nbsp;LOCATION: Damascus (National)<br> GRADE: &nbsp;4&nbsp;&nbsp;&nbsp;&nbsp;CONTRACT LENGTH: One Year (with the possibility of extension)<br> CHILD SAFEGUARDING: Level 4- The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are level 4 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.<br> ROLE PURPOSE:</p><br><p>The Education MEAL Coordinator will be responsible for designing and coordinating rollout of the MEAL systems, contextualizing and disseminating MEAL guidance (based on existing guidance) to consortium and implementing partners. Under the guidance of the Education Chief of Party, the MEAL Coordinator will lead and ensure that MEAL Systems are implemented by consortium and implementing partners in a coordinated, harmonized and aligned manner, in line with donor requirements and commitments.</p><br><p>The Education MEAL Coordinator will be part of the Programme Management Unit- PMU and responsible for ensuring the achievement of results, assessments and evaluations, data analysis consolidation, and visualization. He/she will be involved in the submission of timely and regular progress reports. The Education MEAL Coordinator will also liaise with SCI MEAL team and implementing partners to ensure that MEAL Systems and application of standard indicators are well understood and implemented.<br> SCOPE OF ROLE:</p><br><p>Reports to: Education Chief of Party&nbsp;<br> Staff reporting to this post: None.<br> Budget Responsibilities: None.<br> Role Dimensions: Substantial interactions with MEAL counterparts within partner organizations, design/review of assessment and evaluation tools including kobo collect, data analysis and presentation including data visualization and Power Bi. &nbsp;<br> KEY AREAS OF ACCOUNTABILITY:</p><br><p>Monitoring:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;In close collaboration with the implementing partners, track and oversee the implementation of harmonized monitoring tools and aligned indicator definitions for the project.<br> o&nbsp;&nbsp;&nbsp;&nbsp;In close collaboration with implementing partners, put in place an operational MEAL plan for including mechanisms to monitor and document the progress of implementation of Programme activities, specifically;<br> o&nbsp;&nbsp;&nbsp;&nbsp;Lead the design/ review of MEAL packages, to include the Indicator Performance Tracking Table, Log frame, PRIME, Activity Tracking Table and MEAL plan. Maintain an updated Indicator Performance Tracker (IPT) and Output tracker including internal systems like PRIME, in addition other report requirements as may be requested.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Provide technical guidance and lead capacity building of the implementing partner staff, and stakeholders on implementation of MEAL within the Programme; to include capacities for data collection, storage, indicator definition and reporting.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Input to the development of aligned Quality Benchmarks for the Education Consortium activities to guide monitoring and ensure actions plans agreed on after QB monitoring are implemented in timely manner.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Review Programme data collection tools to ensure that tools provide required information on programme indicators.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Enhance use of digital data management within the program, this may include use of Kobo and ODK among other programs.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Conduct routine data &nbsp; quality assessment and continuous quality improvement of the program to ensure program implementation and report quality.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Participate/coordinate the design of quantitative and qualitative participatory Programme evaluations (baseline, annual and final evaluations), assessments, reviews, and other special studies.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Work closely with the Senior Education Program Manager to ensure that performance indicators are regularly tracked and that activities implemented are well aligned with the indicators.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Support implementation of programme MIS and integration of Geographical Information System (GIS) in programme reporting. Support GIS mapping and dissemination of MIS/GIS reports. Provide MIS content/requirements and feedback to MEAL team and document progress on indicators/achievement of targets.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Where applicable, roll-out mobile data collection and monitoring systems and document learning and suggestions for improvement.</p><br><p>Evaluation:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;With the support of the Program Management Unit-PMU, lead and coordinate the development of Terms of Reference for the programme evaluations.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Coordinate the logistics of project evaluations as necessary and ensure data collection, analysis and write-up is in line with SCI and donor standards as well as set timelines.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Work closely with the evaluation team/consultants in the development/review of evaluation packages including tools and ethical approval.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Review of evaluation reports including inception and completion reports.</p><br><p>Accountability:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Working alongside implementing partners to ensure functional Complaints, Feedback, Response and Feedback is in place in line with SCI’s standard and expectations, the Standard Operating Procedure for the programme and donor expectations.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Collect and manage complaints and feedback in close coordination with Programme team. Track timeliness of response to complaints and maintain an updated Programme complaints tracker.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Build capacity of partner organizations with regards to Accountability to Affected Communities.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Responsible for accountability reporting sections in the donor reports.</p><br><p>Learning:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Foster and develop a culture of learning within the implementing partners and SCI by organizing periodic learning events.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Establish information sharing mechanisms for partner staff to document and share examples of good and bad practice and learning.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Document learning on working in consortia and pilot innovations and interventions and share with key stakeholders.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Identify opportunities for research and learning questions in collaboration with Consortium Partners and Technical Specialists.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Facilitate documentation of programme results, impact, best practices and significant changes.&nbsp;<br> o&nbsp;&nbsp;&nbsp;&nbsp;Document learnings and best practices; disseminate learnings, reports, publications and participate in learning sessions, and ensuring that the lessons learnt are utilized to inform programming and advocacy.</p><br><p>Communication, Coordination and Networking:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Foster a culture of information sharing, and collaboration within the implementing partners.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Be available for and responsive to questions, queries and requests for information and support from implementing partners.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Create and sustain positive working relationships internally with other technical staff; externally with the district local government and CSO partners, and other stakeholders, and maintain an up to date understanding of key development trends in the Programme area.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Representing the programme in coordination fora as may be requested by the line manager.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Provide routine periodic partner monitoring and provide regular guidance and support to ensure partner’s effective implementation of MEAL according to best practice and donor requirements.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Coordinate monthly MEAL Working Group meetings with MEAL representatives from implementing partners, minutes are shared with key stakeholders and follow-up on recommended action points.</p><br><p>Other Role Dimensions:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain interactive Power BI dashboards and analytical reports to support program monitoring, decision-making, and data-driven strategic planning.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Collect, clean, transform, and analyze data from multiple sources to ensure accuracy, consistency, and high-quality information management outputs.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Design and automate data visualization solutions using Power BI, including the creation of KPIs, charts, and dynamic reporting tools for stakeholders.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Perform data validation, quality assurance, and troubleshooting to identify inconsistencies and improve the reliability of reporting systems and databases.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with program and technical teams to translate business requirements into actionable insights, dashboards, and periodic analytical reports.</p><br><p>BEHAVIOURS (Values in Practice)</p><br><p>Accountability:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children &nbsp; values.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.</p><br><p>Ambition:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Widely shares their personal vision for Save the Children, engages and motivates &nbsp; &nbsp;others.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Future orientated, thinks strategically and on a global scale.</p><br><p>Collaboration:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Builds and maintains effective relationships with their team, colleagues, Members and external partners and supporters.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Values diversity sees it as a source of competitive strength.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Approachable, good listener, easy to talk to.</p><br><p>Creativity:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Develops and encourages new and innovative solutions.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Willing to take disciplined risks.</p><br><p>Integrity:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Honest; encourages openness and transparency; demonstrates highest levels of integrity<br> QUALIFICATIONS</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;Minimum of a bachelor’s degree in either Statistics or Development Studies.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 4 years’ experience of MEAL under education programs.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Information Management-IM experience&nbsp;<br> QUALIFICATIONS</p><br><p>Minimum of a bachelor’s degree in either Statistics or Development Studies.<br> Minimum of 3 years’ experience of MEAL under education programs.&nbsp;<br> EXPERIENCE AND SKILLS<br> Essential<br> o&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 4 years’ work experience in monitoring and evaluation working experience (preferably in education/protection related programmes with an International NGO).<br> o&nbsp;&nbsp;&nbsp;&nbsp;Minimum of three years of partners experience in education on &nbsp;MEAL will be &nbsp; &nbsp; &nbsp;added &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;value.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Knowledge and use of various survey methods for monitoring different programs.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Previous experience working in partnership programmes.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Prior experience establishing and running coordination mechanisms.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Prior experience in training and management of data collectors.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Demonstrable experience and understanding of the education sector global and national standards.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Additional training and experience in biostatistics or monitoring and evaluation and MIS of an added advantage.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Experience of coordination with INGOs, NNGOs, UN agencies, local partners and District Local Government in Child Rights Governance, Education and Child Protection is an added advantage.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical skills and strategic planning abilities.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Sound written and oral presentation skills.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Ability to establish and maintain conducive collegial relations and perform effectively as a member of a team.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Willingness to travel and work in hard-to-reach areas, occasionally under strenuous conditions.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Computer literacy and excellent documentation skills are a must. Microsoft office especially word, spreadsheet (Excel), Access, SPSS, and GIS applications).<br> o&nbsp;&nbsp;&nbsp;&nbsp;Availability and willingness to work extra hours during times of humanitarian responses.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Ability to intervene with crisis management or troubleshooting as necessary.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Highly developed interpersonal and communication skills including influencing, negotiation, and coaching.<br> o&nbsp;&nbsp;&nbsp;&nbsp;Excellent time management and planning capacity.</p><br><p>Desirable<br> o&nbsp;&nbsp;&nbsp;&nbsp;Experience working on GIS mapping projects<br> Additional job responsibilities:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.<br> Equal Opportunities:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures<br> Child Safeguarding:</p><br><p>o&nbsp;&nbsp;&nbsp;&nbsp;We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.<br> Health and Safety:<br> o&nbsp;&nbsp;&nbsp;&nbsp;The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.<br> &nbsp;</p><br><br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs&nbsp;We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are passionate about building meaningful relationships with donors and helping connect people around the world with Palestine Refugees in need, UNRWA would like to hear from you. The Donor Care Officer reports to the Donor Engagement Officer (Digital Fundraising), P3.</p><p>Responsibilities Acts as the primary focal point for donors, overseeing and managing all oncoming inquiries related to donations, UNRWA s work, and donor account management, ensuring timely and professional responses that uphold high standards of service and engagement. Supports donors in managing updates to their contributions, including cancellations, upgrades, payment modifications, ensuring positive and seamless donor experience. Maintains and regularly updates donor records in the CRM system, ensuring completeness, accuracy, and adherence to confidentiality, data protection, and quality assurance standards. Manages communications related to donors by preparing professional acknowledgment messages, thank-you letters, stewardship updates, and other tailored materials throughout the journey. Collaborates closely with the Digital Fundraising and Donor Retention teams to review, analyze and validate donor-facing messaging, ensuring clarity, accuracy, strategically aligned, and effectively engages donors. Designs and optimizes donor care systems and tools, implements in system workflow, data management, and reporting, while monitoring systems performance and user utilization. Overseas and analyses donor feedback to identify gaps for continuous improvement. Supports donor feedback mechanisms, including designing donor surveys, analyzing data to assess satisfaction levels, and preparing comprehensive reports and recommendations that inform decision-making. Supports fundraising campaigns during peak periods by handling increased donor inquiries, personalizing donor communications, and ensuring smooth donor journeys.</p><p>Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Formulating Strategies and Concepts ii. Deciding and Initiating Action iii. Applying Technical Expertise iv. Adapting and Responding to Change v. Relating and Networking</p><p>Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>A university degree from an accredited educational institution in communications, Business Administration, Marketing, International Relations, or other relevant fields.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>A university degree from an accredited educational institution in communications, Business Administration, Marketing, International Relations, or other relevant fields is required. At least four years of relevant work experience at the national and/or international level in donor relations, customer service, communications, or other relevant programmes is required. Excellent command of spoken and written English is required. Prior experience with NGOs, humanitarian organizations, or fundraising is desirable. Experience with CRM systems and digital platforms is desirable.</p><h2><br></h2><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Donor Relations Officer (Asia) reports to the Director of Partnerships.</p><p>Responsibilities Contributes to the development and implementation of the region s strategy on external relations and fundraising; manages relationships with key donors across Asia; provides a consistently high level of responsiveness and service to key donors; actively pursues innovative avenues of cooperation for funding opportunities by public and private donors in the wider Asia region; provides counsel to the Director of Partnerships, Director of External Relations and senior management; Negotiates bilateral agreements and Memoranda of Understanding (MOUs) with donors on behalf of the Agency; negotiates and drafts project proposals in coordination with field offices; analyzes, reviews and edits project proposals and progress reports; drafts correspondence for the purpose of fund-raising and advocacy; produces briefing materials and talking points for senior management including the Commissioner-General, Deputy Commissioner-General, Directors, and the Representative Offices in New York, EU, Washington, and Geneva and other Senior Officials; Promotes and implements the Agency s Resource Mobilization Strategy with results-oriented concrete actions; organizes and participates in senior level missions to donor capitals; participates in major meetings and conferences including the hosts and donors meeting and policy-level bilateral discussions with senior government civil servants or at the political level; organizes and participates in donor field trips in the five fields of operations including high level delegations from capitals; Contributes to the development and strategic use of outreach materials and media for the purpose of increased public awareness and fund-raising; drafts donor brochures in conjunction with official visits to capitals; oversees the preparation of visibility plans; Makes significant contributions to various fund-raising documents including appeals and Department s reports and policy documents; Ensures proactive coordination with concerned Departments, Field Offices and Representative Offices on contributions, donor funded projects and external relations activities and ensures timely follow-up;</p><p>Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Creating and Innovating ii. Planning and Organizing iii. Analyzing Leadership (as applicable) i. Creating and Maintaining Impact and Partnership ii. Managing Complexity and Change</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>At least seven years of progressively responsible and relevant experience in donor relations and fundraising working for a national/international organization or development agency as well as a proven track record in fund-raising within Asia is required. At least five years of work experience managing mid-size teams is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Do you currently hold a contract of 1 year or more with UNRWA? If yes, please confirm whether you have completed your mandatory probation period is desirable. Knowledge of UNRWA and the wider UN system is desirable. Knowledge of a second UN language is desirable. Command of a major East Asian language is desirable. Experience working with major Asian donors (e.g., Japan, Korea, or China) is desirable. Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Associate Administrative Officer responsible to the designated supervisor. Responsibilities - Coordinates required actions, processes and steps in support of the unit s human resources, administrative management, including, staff management, personnel records, employment details and attendance records,; processing requests for employment and payment of daily paid staff; coordinates with Human Resources Office/Department on recruitment processes, including drafting job descriptions, initiating vacancy announcements, and coordinating interviews; ensures compliance with human resource policies and procedure; facilitates onboarding and separation processes for staff members. - Manges office operational budget and assigned project budget estimates; monitors expenditure and controls financial transactions in accordance with budgetary allocations; handles cash payments, maintains accurate records, and replenish funds as necessary; prepares financial reports and liaises with finance staff to ensure accuracy and completeness of financial records; prepares for and drafts responses to audit requests. - Manages procurement activities, including tendering, quotations, and purchasing orders; maintains inventory records and ensures the provision of necessary supplies; serves as custodian for all IT equipment and furniture; coordinates maintenance and repairs; oversees logistical operations to ensure efficient functioning of the department; coordinates with property officer for survey and disposal of obsolete assets; as applicable, conducts regular inspections of the physical facilities, buildings, and storage areas across various offices/facilities, ensuring compliance with safety standards, identifying maintenance needs, and recommending corrective actions as necessary. - Compiles and analyzes statistical data related to departmental activities; initiates and responds to administrative correspondence; prepares regular and periodic operational reports; organizes meetings, workshops, and other events as required. - Manages and oversees a team of administrative and general services assistants, providing guidance, assigning tasks, and ensuring efficient completion of office/departmental responsibilities; Responsibilities include team leadership, task management, training and development, quality assurance, workflow optimization, communication and coordination, problem-solving, and performance management. - As applicable, establishes guarding schedules and oversees their implementation to secure the safety of the Agency s premises. Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Planning and Organizing ii. Applying Technical Expertise iii. Coping with Pressure and Setbacks iv. Leading and Supervising v. Persuading and Influencing Education A first university degree from an accredited educational institution in business administration, finance, procurement or related field. Job - Specific Qualification Not available. Work Experience At least three years of experience in administrative work, human resources and / or office management is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity,</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A first university degree from an accredited educational institution in business administration, finance, procurement or related field.</p><p>At least three years of experience in administrative work, human resources and / or office management is required.</p><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><p>Are you currently residing in Duty station. Please specify your current location. It is required. Please explain how you meet this criterion using examples.</p><p>Knowledge of agency financial and HR rules and regulations is desirable.</p><p>Are you a registered Palestine refugee? If yes, please provide your Ration Card Number. It is highly recommended to respond to this question in order to assist us in further assessing your application is required.</p><p>Do you have close relative(s) in UNRWA (mother, father, daughter, son, sister brother)? If yes, please provide full name(s) and relationship is required. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below.</p><p>English and Arabic are required.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Registrar reports to the Judge(s) of the UNRWA Dispute Tribunal (D-1). Responsibilities - Serves as principal legal officer for the Dispute Tribunal. Supervises the legal team in analysing case files; researching case law, rules and regulations; and drafting judgments or portions of judgments at the Judge s direction. Reviews, edits and finalizes all team member drafts before submission to the Judge. Maintains strict jurisprudential, structural and stylistic uniformity in all Tribunal issuances. - Provides substantive, technical and administrative support to the Judge(s) of the UNRWA Dispute Tribunal in the adjudication of cases, including by enforcing compliance with the Rules of Procedure of the UNRWA Dispute Tribunal; develops best practices for purposes of uniformity and clarity in the parties filings and the smooth operation of the Tribunal; reviews cases for receivability and for the purpose of scheduling hearings; schedules and manages all logistical aspects of hearings; identifies cases that are amenable to informal resolution, to be brought to the attention of the Judge(s) for possible referral to the mediation coordinating group. - Analyzes implications of emerging issues in and affecting the Registry and UNRWA Dispute Tribunal and develops strategies and measures to address them; prepares periodic reports on the work of the Dispute Tribunal; maintains the UNRWA Dispute Tribunal s case law and jurisprudence database by drafting summaries of relevant Judgments and analyses of jurisprudence from the UNRWA Dispute Tribunal, the United Nations Appeals Tribunal and other administrative tribunals in international agencies and organisations. - Manages and administers the human, financial and other resources allocated to the Registry, including drafting and managing the yearly budget for the UNRWA Dispute Tribunal; handles all matters relating to procurement issues and conducts performance evaluations of staff; advises the Judge(s) on administrative, personnel and logistical matters related to the Registry s operational activities, including case management. - Represents the Office of the UNRWA Dispute Tribunal in relations within and outside the Agency; plans and conducts outreach sessions in Headquarters and Field Offices on the procedures of the UNRWA Dispute Tribunal; drafts publications as necessary; responds to inquiries and other communications from applicants; sends correspondence to applicants and respondents on behalf of the Judge(s). - Maintains an electronic case management system; maintains the UNRWA Dispute Tribunal s registers (electronic and online), the publication and dissemination of the decisions, rulings and judgments of the UNRWA Dispute Tribunal, in the required languages, through the agreed media.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. - Deciding and Initiating Action - Managing Complexity and Change - Leading and Supervising - Creating and Maintaining Impact and Partnership - Analyzing Other Competencies - Knowledge of administrative law. - Ability to conduct comprehensive legal research on complex issues. - Ability to negotiate effectively and work collaboratively with a range of internal and external contacts. Education Advanced university degree (Master s or equivalent) from an accredited educational institution in law. A first-level university degree together with admission to practice law in a recognized jurisdiction and an additional two years of relevant experience may be considered in lieu of an advanced university degree. Job - Specific Qualification Not available. Work Experience At least ten years of progressively responsible experience in judicial administration or litigation, preferably in administrative law or related areas, with in-depth knowledge of judicial procedures, including at least two years in a managerial/supervisory role is required. Extensive experience in legal research and drafting/revising judicial issuances or submissions is required. Unless already serving as an international staff member in the UN Common System, at least one continuous year of relevant international experience outside UNRWA and outside the country(s) of citizenship is required. Experience with the United Nations Dispute Tribunal or Appeals Tribunal or other similar administrative tribunals within an international organization is desirable. Substantial experience handling legal matters at the international level, preferably within an international organization is desirable. Experience working on administrative, employment, or criminal law matters is desirable. Experience working on procedurally complex or high-volume cases, including class actions or collective claim is desirable. Experience identifying, designing, and implementing innovative solutions to case management challenges in a judicial or litigation context is desirable. Experience leading or contributing to a transition to electronic case management systems, including workflow automation and the use of technology to enhance efficiency is desirable. Knowledge of the legal, institutional, and cultural customs and practices of Middle Eastern countries is desirable. Working knowledge of Arabic would be an advantage is desirable. Applicant is required to disclose current involvement in any outside activities, including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non - UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<p>THE ORGANIZATION Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children s and young people s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years, and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in Azraq refugee camp and host communities.</p><p>ROLE PURPOSE The job holder will report directly to the Head of Resource Mobilisation (RM) and will assume direct responsibility and accountability for building and managing strategic partnerships that enable programme delivery and fundraising H/She will support business development (scoping, consortia formation, partner due diligence, MoUs) and coordinate with Programmes, MEAL and Finance to ensure partner roles, compliance and value for money are clear in submissions. The role also involves contributing to the development of tools that enhance partnership mechanism and coordination with stakeholders. In summary, this role aims to strengthen organizational partnership building and management, and to help in developing context-appropriate strategy, processes, and practices that align with country needs and organizational goals.</p><p>DIMENSIONS OF THE ROLE The position is based in Amman, with travel across Jordan as required. Reporting to the Head of Resource Mobilization, the role operates within the Business Development function and works closely with program, technical, finance, and operations teams to ensure coherent processes. Internally, the role facilitates coordination, information sharing, and alignment across departments to strengthen partnership and business development systems. Externally, it engages with donors, partners, and coordination platforms, representing Plan International Jordan in relevant forums as delegated, to promote collaboration, visibility, and alignment with the Country Strategy.</p><p>ACCOUNTABILITIES Partnerships and Business Development Support</p><ul><li>Head of RM in the day-to-day identification of funding opportunities and partners coordination with different stakeholders internally and externally.</li><li>Support the drafting of responsive, compliant and high quality technical proposals to a range of donors (desk review, drafting of proposal narrative, collecting and collating relevant information)</li><li>Develop and implement contextually relevant guidance and tools to promote equitable partnership approaches and enhance the quality of program work when collaborating with partners with clear RM linkages. This may include tools such as mutual partnership appraisals, partnership monitoring tools, and partnership evaluation/impact assessment tools.</li><li>Ensure that the proper steps are taken for partnership management processes, including due diligence, risk identification, partnership agreements, resource planning, and capacity strengthening plans in accordance with the Plan process.</li><li>Provide necessary training to key staff members to promote equitable partnership approaches and improve the quality of partnership management in pursuit of stronger proposals and delivery.</li><li>Provide guidance on suitable training materials and resources to be used with partners to enhance their capacity for effective partnering.</li><li>Support in developing partnership strategies that align with Country strategy, RM priorities (donors, sectors, geographies) and Plan's global objectives.</li><li>Work closely with other departments to elaborate and harmonize tools, SOP, guidelines and conceptual frameworks to support partnership and RM</li><li>Contribute to the budget design where required to ensure that partners budget is align with plan partnership strategy.</li><li>Perform other related duties as assigned by HoRM.</li></ul><p>Coordination and Communication</p><ul><li>Coordinate with other internal departments (program and support) as necessary.</li><li>Represents Plan in platforms and meetings held at community and national level when needed.</li><li>Develop and maintain a strong external network with partners (national NGOs/CBOs, INGOs, UN, private sector, foundations) to support consortia formation and resource mobilisation.</li><li>Attend relevant meetings and working groups where required.</li><li>Maintain positive and productive relationships with governmental partners and donors and support to complete their responsibilities in compliance with donor rules and regulations.</li><li>Undertake all other duties that may be determined by the line manager and that are compatible with the job.</li></ul><p>Child protection, gender equality and inclusion</p><ul><li>Ensures that Plan International s global policies for Safeguarding Children, Programme Participants and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Essential Minimum 5-7 years of progressively responsible professional experience in project management in sectors of youth livelihood, Education, Child protection, SRHR or youth and women empowerment.</li><li>University degree the field of Social Work, Business, Social Sciences or another related field.</li><li>Knowledge of the context of Jordan with clear understanding of related legal and policies frameworks.</li><li>Previous experience in team leading and implementing through partners projects.</li><li>Experience in development projects in humanitarian or refugee settings, community-based, youth and women empowerment and community participation required.</li><li>Proven experience in working with government entities including follow up on the required approvals and has strong connections and network with different ministries and national stakeholders.</li><li>Familiar with government strategies, requirements and procedures.</li><li>Experience in budget management.</li><li>Experience of working with partners.</li><li>Experience in working with donors including: EU, MADAD, ECHO, private donors.</li><li>Ability to communicate and maintain appropriate and productive relations with a range of actors, including children, parents, local and national authorities.</li><li>Flexible work attitude and ability to work independently within a small team.</li><li>Excellent knowledge of Arabic and English.</li></ul>

<p><b>&nbsp;POSITION DESCRIPTION T</b>he Proposal Writing &amp; Business Development Manager leads Amideast Jordan s efforts to expand its donor and client portfolio by identifying funding opportunities, building strategic partnerships, and advancing new business in alignment with the organization s strategic priorities. The role works closely with the Country Director, headquarters, technical teams in the Jordan office as well as regionally, and external partners to strengthen Amideast s market positioning and pursue new opportunities. The incumbent manages the business development process from opportunity identification through proposal submission by researching donor priorities and client needs, pursuing and meeting with new potential clients, assessing Amideast s service portfolio, and working with technical and operational teams to design responsive, feasible solutions. The role prepares competitive technical and cost proposals, ensures compliance with Amideast s internal processes, secures required approvals, meets submission deadlines, and maintains relationships with current and prospective donors and clients to support sustainable organizational growth. RESPONSIBILITIES Business Development &amp; Partnerships • Coordinate the development and implementation of business development plans in collaboration with the Country Director. • Conduct market research and monitor relevant trends to identify potential opportunities and help determine which ones to pursue. • Maintain relationships with donors, local and international government entities, UN agencies, NGOs, private sector organizations, and implementing partners. • Maintain an updated pipeline of opportunities and support the development of partnerships that contribute to organizational priorities. Proposal Development, Writing &amp; Knowledge Sharing • Manage the development of proposals, concept notes, expressions of interest, and related documents from initial review through final submission. • Coordinate technical, operational, and financial inputs with subject matter experts, program teams, Finance, Operations, and headquarters teams to develop clear, responsive, and feasible solutions aligned with Amideast s expertise and client needs. • Ensure proposals meet submission requirements through effective review processes, quality checks, internal approvals, and adherence to Amideast procedures. • Develop and maintain proposal tools, templates, and guidance materials, and provide staff with support and best practices to strengthen proposal writing and business development capacity. Organizational Contribution • Contribute to organizational discussions related to growth, funding priorities, and strategic initiatives. • Undertake additional responsibilities as assigned by the Country Director. QUALIFICATIONS AND SKILLS Required Education: Bachelor s degree in International Development, Education, International Relations, Business Administration, Communications, or a related field. Professional Experience: • Minimum of 7 years of professional experience in the international development sector, with exposure to areas such as education, academic testing, workforce development, and youth programming. • At least 3 years of experience in business development, including identifying funding opportunities, developing partnerships, and supporting organizational growth. • Minimum of 6 years of experience in proposal development, including preparing successful technical and cost proposals for U.S. Government agencies, foundations, corporations, and bilateral or multilateral donors (e.g., EU, World Bank, UN agencies). Technical Skills • Strong knowledge of donor procurement processes, compliance requirements, and funding mechanisms. • Understanding of monitoring, evaluation, accountability, and learning (MEAL) principles and their application in program design. • Familiarity with Amideast s technical areas, including education, workforce development, STEM, and youth programming. • Ability to conduct donor and market research and translate findings into effective proposal strategies. • Demonstrated ability to develop competitive proposals and respond to complex donor solicitations, including RFPs, RFAs, and EOIs. • Ability to develop proposals and pitches for private sector companies. Communication &amp; Interpersonal Skills • Excellent English writing, editing, and communication skills, with the ability to develop clear, persuasive, and technically strong proposal content. • Fluency in English required; proficiency in Arabic highly desirable. • Ability to build and maintain effective relationships with donors, NGOs, government entities, and private sector partners. Personal &amp; Leadership Competencies • Strong organizational and coordination skills with the ability to manage multiple priorities, deadlines, and complex proposal processes involving technical, finance, operations, and senior leadership teams. • Ability to work effectively under pressure while maintaining quality and attention to detail. WORK ENVIRONMENT The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis). • Computer (laptop) • Printer/Photocopier/Scanner/Fax&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in International Development, Education, International Relations, Business Administration, Communications, or a related field.</li><li>Minimum of 7 years of professional experience in the international development sector, with exposure to areas such as education, academic testing, workforce development, and youth programming.</li><li>At least 3 years of experience in business development, including identifying funding opportunities, developing partnerships, and supporting organizational growth.</li><li>Minimum of 6 years of experience in proposal development, including preparing successful technical and cost proposals for U.S. Government agencies, foundations, corporations, and bilateral or multilateral donors (e.g., EU, World Bank, UN agencies).</li><li>Strong knowledge of donor procurement processes, compliance requirements, and funding mechanisms.</li><li>Understanding of monitoring, evaluation, accountability, and learning (MEAL) principles and their application in program design.</li><li>Familiarity with Amideast's technical areas, including education, workforce development, STEM, and youth programming.</li><li>Ability to conduct donor and market research and translate findings into effective proposal strategies.</li><li>Demonstrated ability to develop competitive proposals and respond to complex donor solicitations, including RFPs, RFAs, and EOIs.</li><li>Ability to develop proposals and pitches for private sector companies.</li><li>Excellent English writing, editing, and communication skills, with the ability to develop clear, persuasive, and technically strong proposal content.</li><li>Fluency in English required; proficiency in Arabic highly desirable.</li><li>Ability to build and maintain effective relationships with donors, NGOs, government entities, and private sector partners.</li><li>Strong organizational and coordination skills with the ability to manage multiple priorities, deadlines, and complex proposal processes involving technical, finance, operations, and senior leadership teams.</li><li>Ability to work effectively under pressure while maintaining quality and attention to detail.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>1. Assess the EMR system architecture in relation to interoperability requirements. 2. Analyze the availability, standards, and functionality of relevant host country Health Information Systems and HMIS in Jordan. 3. Evaluate technical options and interoperability standards for secure and sustainable data exchange. 4. Develop recommendations based on the assessment findings and prepare a costed, phased roadmap for integration, where applicable. 5. Conduct a comprehensive mapping of stakeholders, digital solutions, and the broader ecosystem in Jordan.<br> Work Location<br>HQA<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Scope of work: The consultant will conduct a comprehensive technical assessment to evaluate the interoperability and integration of UNRWA's upcoming Electronic Medical Record (EMR) system with Jordan's national health information ecosystem. The assignment includes reviewing UNRWA's existing digital health architecture, analyzing national health information systems and interoperability capabilities, assessing applicable international digital health standards, and providing technical inputs on legal and regulatory considerations related to data governance and information sharing. The consultant will identify technical, operational, institutional, and cybersecurity risks, propose appropriate mitigation measures, and develop a costed implementation roadmap aligned with UNRWA's EMR implementation phases. The work will be carried out using a combination of document reviews, technical analyses, stakeholder consultations, workshops, validation sessions, and comparative assessments of international best practices, while engaging relevant external stakeholders in an exploratory and non-committal manner to inform evidence-based recommendations. Specific Outputs/Tasks include but not limited to: 4.1 System Landscape Assessment • Review UNRWA’s current digital health system architecture, workflows, and reporting mechanisms. • Analyze the proposed design of the upcoming EMR system funded by KfW. • Document current reporting requirements to national health authorities. 4.2 Host Country HIS/HMIS Analysis • Assess the national health information ecosystem in Jordan. • Identify systems used by relevant stakeholders, including, but not limited to, the Ministry of Health. • Document: o System architecture o Data standards o APIs and interoperability capabilities o Reporting requirements o Data governance structures • Jordan Ministry of Health • National HMIS operators • Digital health governance entities. 4.3 Interoperability and Standards Review The consultant will evaluate: • International digital health interoperability standards (e.g. HL7, FHIR, ICD classifications). • Data exchange mechanisms. • Health information architecture compatibility. • Patient identity management considerations. • Data quality and validation requirements. 4.4 Legal and Regulatory Assessment The consultant will provide technical inputs and coordinate with the legal department, and will not independently determine legal, regulatory, or compliance positions. The items to be reviewed are: • UNRWA internal regulations on data governance and confidentiality. • Data protection requirements. • Institutional agreements required for system integration. • Feasible and compliant data sharing models will be determined by the legal department, informed by the technical inputs provided by the technical consultant. 4.5 Risk and Feasibility Analysis The consultant will identify: Technical risks • System incompatibility • Infrastructure limitations • Cybersecurity concerns Operational risks • Workforce readiness • Data management capacity • Workflow disruptions Institutional risks • Governance alignment • Stakeholder coordination Mitigation strategies will be proposed for each risk category. 4.6 Costed Implementation Roadmap The consultant will prepare a practical integration roadmap including: • Recommended interoperability model • Phased implementation plan • Resource requirements • Institutional coordination mechanisms • Budget estimates • Timeline and milestones The roadmap should align with UNRWA’s EMR implementation phases. Methodology The consultant is expected to apply a mixed methodology including: • Desk review of documentation • Technical architecture analysis • Stakeholder consultations • Workshops with UNRWA and government partners • Comparative analysis of international best practices • Validation meetings with UNRWA leadership • Engagement with external stakeholders: The consultant is expected to engage with external stakeholders professionally and with appropriate discretion. As this is an exploratory assessment, the consultant should make clear that such engagements are for information-gathering purposes and do not represent commitments on behalf of UNRWA.<br> Qualifications/special skills<br>Masters' Degree in Health Informatics, Public Health, Information Systems, Digital Health, Health Policy, Business Administration, Management, International Development or another related discipline. Minimum seven (10) years of relevant professional experience. Nature of required experience: Experience in digital health systems or health information systems Extent of required relevant experience: • Demonstrated experience in EMR implementation or interoperability projects. • Experience working with government health systems or international organizations. • Demonstrated experience working with Jordanian health systems, including key national platforms such as Hakeem (national EHR), the Jordan Center for Disease Control (JCDC), and the Ministry of Health HMIS, with a proven ability to collaborate effectively with legal departments on data governance and compliance requirements. • Experience conducting technical feasibility studies. • Knowledge of health data standards and interoperability frameworks. Desirable: • Experience in the Middle East region. • Experience working with UN agencies or donor-funded projects.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman. • The consultancy is for local candidates. • The selected candidate will receive a monthly remuneration that is amounting to JOD 2,120.00. • The duration of the Contract is for 6 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the Senior Project Manager (Health Info Sys); with close, structured, and continuous coordination will be required throughout the assignment with, including, but not limited to: • The UNRWA Legal Office, with whom continuous coordination is required throughout the assignment • Health Information Systems teams • Programme management units • Field health leadership in Jordan.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><br><p><strong><u>The Role:</u></strong></p><br><br><p>The Arts Manager will implement activities in country delivered through one or both of the Arts global programmes: Arts in Action and Creative Growth.</p><br><br><p>They may work with a small team in country and manage sector partner and stakeholder relationships. They will also build relationships and work closely with their peers in other countries and across the global arts network, often collaborating on global programmes</p><br><br><br><p><strong><u>Main Accountabilities but not limited to the following:</u></strong></p><br><br><p>Sector/subject expertise</p><br><br><ul><li>Uses their own knowledge of the country’s arts and creative industries, intelligence and insight from other sector partners, to support the implementation of&nbsp;global arts programmes that meet the specific needs of the country while also providing value to UK arts and creative industry organisations.&nbsp;&nbsp;&nbsp;</li><li>Through ongoing relationships with Global arts colleagues, builds and maintains good understanding of UK arts and creative industry sector priorities.</li><li>Identifies opportunities for the UK Arts sector to work in and collaborate with peers in country</li></ul><br><p>Leadership &amp; management</p><br><br><ul><li>Provides specialist input and design to help ensure activities under the Arts global programmes are relevant to the Arts and creative industry sectors in country.</li><li>Actively collaborates with colleagues in Arts global teams on programmes.</li><li>Manages Arts activities day-to-day ensuring global standards on programme and contract management are achieved.&nbsp;</li></ul><ul><li>Actively works to mainstream EDI and become anti-racist in our cultures and practices within our organisation and in our programmes. &nbsp;</li></ul><br><p>Strategy and/or planning</p><br><br><ul><li>Contributes to planning process for country arts portfolio within region</li><li>Develops and nurtures internal relationships to ensure strategic objectives are aligned, understood and achieved</li><li>Considers the role of digital products, services and channels in optimising the impact and sustainability of the portfolio, working with regional marketing and digital colleagues.</li></ul><br><p>Relationship &amp; Stakeholders</p><br><br><ul><li>Maintains partner relationships relevant to the Arts, and wider cultural sectors, to maintain a strong understanding of relevant themes and issues in the arts and creative industries.</li><li>Builds and maintains a broad, diverse and dynamic network of key creative and cultural sector representatives in country.</li></ul><br><p>Brand and market positioning</p><br><br><ul><li>Promotes the diversity of the UK arts and creative industries sector in country</li><li>Ensures British Council’s value proposition and support to the UK arts sector in country is clear and communicated and that our reputation for quality and as a valued not-for-profit partner remains high and contributes to our mission.</li><li>Contributes to the development of internal and external communications materials to highlight impactful stories from the country Arts portfolio</li></ul><br><p>Programme management</p><br><br><ul><li>Manages finances of small projects and activities in the Arts portfolio and will flag up issues promptly</li><li>Manages issues with internal and external partners and stakeholders and escalates them when necessary</li><li>Holds delivery partners, team members and consultants to account for agreed deliverables</li></ul><br><p><strong><u>Role specific knowledge and experience: </u></strong></p><br><br><p><strong><u>Essential:</u></strong></p><br><br><ul><li>Good knowledge and understanding of current trends and practices&nbsp;in at least one sector of the arts and creative industries in the country</li><li>Experience of working on&nbsp;national arts/ creative industry projects&nbsp;</li></ul><p><strong>+Language Requirements:</strong> The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.</p><br><br><br><p><strong><u>Desirable:</u></strong></p><br><br><ul><li>Understanding and appreciation of current arts trends and practices in&nbsp;the UK&nbsp;</li><li>Experience of working on&nbsp;international arts projects&nbsp;&nbsp;</li></ul><br><p><strong><em>Closing Date:</em></strong><em>&nbsp;&nbsp; Applications will close on<strong> 12 August 2026 </strong>at 21:59 UK Time</em></p><br><br><p><em>You must have the legal right to work in<strong> Jordan</strong> at the time of application.</em></p><br><br><p><strong><u>Important Information:</u></strong></p><br><br><ul><li><strong>Business unit:</strong> Cultural Engagement</li><li><strong>Pay Band:</strong> 6</li><li><strong>Gross salary: </strong>JOD 1 002</li><li><strong>Country/Location:</strong> Amman, Jordan</li><li><strong>Contract Type: </strong>Two (2) Years Fixed Term</li></ul><p><strong><u>Requirements:</u></strong></p><br><br><p>Please note that candidates must have the pre-existing, legal right to work in Jordan.</p><br><br><p>Mobility / relocation / visa sponsoring support will not be provided.</p><br><br><p>British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.&nbsp; This may not be appropriate for all roles but can be explored at interview.</p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.</span></span></span><br><span><span><span>We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.</span></span></span><br><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.</span></span></p><br><br><br><p><span><span><strong><u><span>Education Project Coordinator</span></u></strong><br><span>&nbsp;<br><strong>British Council Pay band:</strong> 4</span></span></span></p><br><br><p><span><span><span><strong><span>Location</span></strong><span>: Jordan</span></span></span></span></p><br><br><p><span><span><span><strong><span>Department:</span></strong><span>&nbsp;Higher Education and Science</span></span></span></span></p><br><br><p><span><span><span><strong><span>Contract type</span></strong><span>: 6months Fixed Term Contract (Maternity Cover)</span></span></span></span></p><br><br><p><span><span><span><strong><span>Closing Date</span></strong><span>: 26th July 2026</span></span></span></span></p><br><br><p><span><span><span><span><strong>Gross salary per month</strong> : JOR 645</span></span></span></span></p><br><br><br><p><span><span><strong><span>You must have the legal right to work in Jordan at the time of application.</span></strong></span></span></p><br><br><p><br><span><span><strong><span>There is no relocation or sponsorship support.</span></strong> </span></span></p><br><br><br><p><span><span><strong><span>British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.&nbsp; This may not be appropriate for all roles but can be explored at interview.<br>&nbsp;</span></strong></span></span></p><br><br><p><br><span><span><strong><u><span>Role purpose</span></u></strong></span></span></p><br><br><br><p><span><span><span>Supports the programme team in the implementation of programmes and projects in compliance with British Council policies and procedures including financial admin, reporting and data collection, operational project delivery and managing relations with delivery partners.</span></span></span></p><br><br><br><p><span><span><strong><u><span>The Role</span></u></strong></span></span></p><br><br><br><p><span><span><span>This role sits within the Cultural Engagement (CE) Strategic Business Unit (SBU). </span></span></span></p><br><br><p><span><span><span>CE brings together our portfolio of work in arts, education, English, and research. Our portfolio is delivered through a set of globally led programmes that locates our work and impact within our strategic framework. These programmes deliver our key performance indicators and impact ambitions.</span></span></span></p><br><br><br><p><span><span><span>All programme management roles deliver activities and projects within this global programme and strategic framework. Our programmes are funded by the British Council’s grant in aid, through partnerships and external clients.</span></span></span></p><br><br><br><p><span><span><span>The British Council has a contextualised programme and project management framework with clear standards and procedures for programme management set out by the CE Centre of Excellence. This framework is in line with Cabinet office functional standard for project delivery, FCDO Operating Framework and the Association for Project Management Body of Knowledge.</span></span></span></p><br><br><br><br><br><p><span><span><strong><u><span>Accountabilities/Responsibilities:</span></u></strong></span></span></p><br><br><br><p><span><span><strong><u><span>Managing self and others </span></u></strong></span></span></p><br><br><ul><li><span><span><span>Holds vendors and suppliers to account for delivering services. </span></span></span></li><li><span><span><span>Has the ability to work independently and manage work load against project deadlines. </span></span></span></li></ul><br><p><span><span><strong><u><span>Financial Support</span></u></strong></span></span></p><br><br><br><ul><li><span><span><span>Plan and report on project financial plans and budget expenditure and forecasting to Programme Managers and Head of Programme Delivery; manages smaller budgets. </span></span></span></li><li><span><span><span>Maintain clear and up-to-date records on all financial transactions as per audit requirements. </span></span></span></li><li><span><span><span>Ensure relationships with vendors are maintained and payments are processed on time and in accordance with FABS on-line system (SAP Finance) guidelines. </span></span></span></li><li><span><span><span>Compliance to BC financial policies and procedures. </span></span></span></li></ul><br><p><span><span><strong><u><span>Project Management </span></u></strong></span></span></p><br><br><ul><li><span><span><span>Responsible for data management including timely data entry, quality assurance of data, undertaking basic analysis of monitoring data, and developing progress reports to meet needs of funders. </span></span></span></li><li><span><span><span>Supports internal compliance such as due diligence, records management, data collection and storage. </span></span></span></li><li><span><span><span>Manages grants administration, selection &amp; evaluation and procurement processes. </span></span></span></li><li><span><span><span>Manages events-based components and trainings within a programme. </span></span></span></li><li><span><span><span>Supports the project / programme manager in implementing diversity mainstreaming action plans and contributes to it. </span></span></span></li></ul><br><p><span><span><strong><u><span>Relationship and Stakeholder Management </span></u></strong></span></span></p><br><br><ul><li><span><span><span>Manages relationships with clients/partners/stakeholders at appropriate level. </span></span></span></li><li><span><span><span>Manages relationship with vendors and suppliers and holds them to account for delivering services. </span></span></span></li></ul><p><span><span><strong><u><span>Requirements of the role:</span></u></strong></span></span></p><br><br><br><p><span><span><strong><u><span>Minimum/Essential</span></u></strong></span></span></p><br><br><br><ul><li><span><span><span><span>Experience of working in a supporting role on programmes or projects.</span></span></span></span></li><li><span><span><span><span>Administrative and financial administration experience. </span></span></span></span></li><li><span><span><span><span>Good understanding of basic concepts of monitoring and evaluation, and how they are central to good project management. </span></span></span></span></li></ul><br><p>A connected and trusted UK in a more connected and trusted world.</p><br><br><br><p><b>Equality , Diversity, and Inclusion&nbsp;(EDI) Statement</b></p><br><br><br><p>The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.&nbsp; We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.&nbsp; All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</p><br><br><br><p>The British Council is&nbsp;committed to safeguarding children, young people and adults who we work with.</p><br><br><br><p>We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.</p><br><br><br><p>Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity &amp; criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</p><br><br><br><p>If you have any problems with your application please email askhr@britishcouncil.org</p><br><br><br><p>Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br> Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br> Why This Role Matters At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale.<br> As our platform grows, so does the complexity of the problems we solve.<br> Great product ideas are easy.<br> Turning them into products that customers actually use, engineers can confidently build, and the business can successfully launch is much harder.<br> That's where this role comes in.<br> As a Product Owner, you'll sit at the center of product delivery.<br> You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence.<br> Your impact won't be measured by how many Jira tickets you create.<br> It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster.<br> You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like.<br> If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here.<br> What You'll DoCreate clarity where others see complexity You'll take customer feedback, business requests, product strategy, and technical requirements and transform them into clear user stories, acceptance criteria, workflows, and requirements that teams can confidently build from.<br> Own squad readiness You'll make sure backlog items are ready before they enter development.<br> Engineers shouldn't be discovering major requirements halfway through a sprint.<br> You'll ensure the team has the context, detail, and alignment needed to deliver predictably.<br> Help the team build the right things You'll partner closely with Product Managers to break large initiatives into smaller, valuable releases that allow us to learn quickly and deliver customer value faster.<br> Drive productive collaboration You'll act as the bridge between product, design, engineering, QA, and customer-facing teams, ensuring everyone is aligned on priorities, scope, dependencies, and expected outcomes.<br> Challenge unclear thinking When requirements are vague, assumptions are risky, or priorities don't make sense, you'll ask the hard questions.<br> Respectfully, but confidently.<br> Reduce delivery friction You'll identify risks, dependencies, and gaps before they become problems.<br> Your goal is to help the team spend less time clarifying work and more time delivering value.<br> Protect quality and customer experience You'll think beyond the happy path by considering edge cases, permissions, error handling, workflows, and usability before features reach customers.<br> Support successful launches You'll help ensure internal teams understand what is being released, how it works, and what customers should expect through clear release notes, documentation, and enablement materials.<br> Who You AreYou bring structure without creating bureaucracy You love organization, but you know process should help teams move faster, not slow them down.<br> You care about outcomes, not ticket completion Closing a story isn't success.<br> Solving a customer problem is.<br> You ask great questions You naturally challenge assumptions, uncover hidden requirements, and identify risks before they become expensive mistakes.<br> You communicate clearly You can explain a complex technical requirement to a designer, a customer problem to an engineer, and a product decision to a stakeholder without creating confusion.<br> You thrive in cross-functional environments You enjoy working closely with engineers, designers, QA, Product Managers, and customer-facing teams to solve problems collaboratively.<br> You have strong product delivery experience You have at least 3 years of experience as a Product Owner, Business Analyst, Associate Product Manager, or a similar role where you've owned requirements, backlog management, and delivery readiness.<br> You're comfortable with technical concepts You don't need to write code, but you're comfortable discussing APIs, integrations, data models, permissions, workflows, and platform behavior with engineering teams.<br> You're comfortable with ambiguity You won't always receive perfect requirements or complete information.<br> You're able to create clarity and move things forward without waiting for every answer.<br> You'll likely stand out if you have experience with: B2B SaaS products Customer Experience (CX) platforms Social listening or customer engagement tools CRM, CDP, analytics, or workflow products AI-powered products and automation Arabic-first or MENA-focused products Product analytics and adoption metrics What Success Looks Like Within your first few months: Backlog items enter development with significantly fewer unanswered questions.<br> Sprint planning becomes more predictable because work is properly prepared and understood.<br> Engineers spend less time seeking clarification and more time building.<br> Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront.<br> Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly.<br> Product releases are smoother because internal teams are prepared and aligned.<br> Most importantly, customers receive better products because the team consistently understands the problem before building the solution.<br> What The Hiring Process Will Look Like 1.<br> Intro call with TA 2.<br> Interview with HM 3.<br> Case Study 4.<br> Presentation Interview 5.<br> Culture fit / Offer At Lucidya, we care deeply about ownership, curiosity, speed, and continuous improvement.<br> We look for people who challenge ideas respectfully, communicate openly, and genuinely care about building products that solve real customer problems.<br> If that sounds like the environment where you do your best work, we'd love to meet you.<br></span> </div>

<p><h4>Job summary</h4> <p>Leads and manages the Information Technology (IT) function for properties and managed offices in scope. Cultivates technology leadership capability and develops talent via effective succession planning, mentoring and performance management. Provides support to operations leaders for owner relations and negotiations on IT matters. Performs Business Council member role representing the IT discipline. Provides internet support for managed properties. Works with Area Director, Information Technology (ADIT) on technology partner management and product development for the assigned market. Manages day to day hotel and company office IT operations.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>Hotel or hospitality management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 5 years in an associate supervisory role.</li> <li>Or</li> <li>Bachelor’s degree level or equivalent. Minimum 5 years project management experience. Proven negotiation skills.</li> </ul> <h4>Core work activities</h4> <h5>General</h5> <ul> <li>Maintains and verifies accuracy of status documentation (goals, scorecard, LPA tracking, etc.).</li> <li>Strives to achieve balanced scorecard and goals by leveraging resources and solutions to achieve desired results.</li> <li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li> <li>Creates presentations for regional team visits and area team visits as property leader and produces follow-up report and action plan.</li> <li>Participates in Business Council meetings and produces follow-up report, action plans and distributes information.</li> <li>Meets with the ADIT and provides updates on IT activities and business plans.</li> <li>Meets with point of contact at each property (General Manager, Director of Finance, etc.) to seek feedback and provide updates on IT activities and plans. Produces follow-up report, action plans and distributes information.</li> <li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li> </ul> <h5>Hotel acquisition</h5> <ul> <li>Confirms IT scope for assigned properties with ADIT.</li> <li>Executes hotel acquisition IT project with minimal defects and adheres to an appropriate schedule.</li> </ul> <h5>People</h5> <ul> <li>Owns relationship with IT vendors for properties in scope.</li> <li>Seeks to improve engagement score results through continent/local initiatives, rap sessions, and engagement score survey findings.</li> <li>Participates in the talent acquisition process according to company procedures.</li> <li>Verifies effective induction program for new associates or those in new or different roles.</li> <li>Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.</li> <li>Performs LPAs on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li> <li>Verifies adequate communication, training, and execution of talent development programs and related initiatives.</li> <li>Develops a personal management style that is intended to bring positive performance results from associates.</li> <li>Builds and maintains positive and effective relations with direct team members.</li> </ul> <h5>Product</h5> <ul> <li>Strives to remain informed on the most up to date knowledge regarding technology partner activities.</li> <li>Notifies ADIT to put resources in place to verify owners have sufficient technology partner choices in each market/city.</li> <li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li> <li>Where assigned, documents technology pilot scope and objectives with business partners.</li> <li>Seeks owner and operations buy-in and funding.</li> <li>Sets measurable goals and timeline.</li> <li>Leads initial phase assessment.</li> </ul> <h5>Process</h5> <ul> <li>Maintains IT inventory for all properties/offices in cluster.</li> <li>Manages cluster IT agreements for participating properties.</li> <li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li> <li>Verifies the execution and tracking of rollouts on a timely basis.</li> <li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li> <li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li> <li>Monitors flow of issue management amongst continent support desk, technology partners and cluster organizations to verify effectiveness.</li> <li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li> <li>Implements cluster IT policy and procedure as received by Regional IT.</li> <li>Attends IT education calls.</li> <li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li> <li>Completes other reasonable duties as requested by leadership.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>

<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for&nbsp;a <strong>Supply Chain Officer</strong> at the <strong>Logistics Unit in Amman Regional Logistics Support Centre.</strong></p> <ul> <li>Supply Chain Officer 1 ensures that requests are handled efficiently and effectively to meet the needs of the Logistics Support Center. S/he makes information about potential or firm orders available to other logistics staff and those requesting services. S/he ensures that sourcing of goods is done to meet demand in the most efficient way.</li> <li>Geographical remit: NAME Region and or any assigned geographic area or specific group of products.</li> <li>Oversees order management for the downstream delegations. S/he ensures that all customers’ needs are understood, met delivered and well communicated.</li> </ul> <p><strong><u>RELATIONSHIPS </u></strong></p> <ul> <li>Internally, mainly interacts within the LSC’s Purchase, Warehouse, Transport and Fleet units&nbsp;</li> <li>Channels all relevant information related to orders to all concerned</li> <li>Ensures JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy</li> <li>Reports to the Head of customer service/ Supply chain coordinator any occurred problems, claims and unusual requests concerning open orders without delay.</li> </ul> <p><strong><u>General Duties: </u></strong></p> <ul> <li>Be aware of the Delegation’s objectives and activities</li> <li>Understand the three components of the Red Cross/Red Crescent Movement</li> <li>Apply the security rules at all times</li> <li>Respect and observe the staff regulations of the ICRC in Jordan</li> <li>The employee may be asked to perform other duties not covered in this Job Description as well as to provide support to other departments when and if necessary.</li> </ul> <p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p> <p><strong><u>Supply Chain Officer (SCO) / Order management</u></strong></p> <p>The Supply Chain Officer processes and fulfils supply requests and orders in accordance with ICRC's logistical and financial procedures and pre-established fulfilment guidelines. The SCO works closely with customers and is responsible for ensuring all requests are handled without delays and that priorities are respected. The role focuses on delivering goods in the most efficient and effective way through order analysis and consolidation.</p> <ol> <li><strong>Analyze and Process Requests in a Timely Manner</strong></li> </ol> <p ><strong>The SCO reviews the pending Sales Requests (SRs) in the "Log Review and Submit for Approval" page at least twice a day, verifying the following:</strong></p> <ul> <li><strong>Header information:</strong> Sold To, Ship To, Reason Code, Order Title, Header Attachment, Project ID</li> <li><strong>Line defaults:</strong> Requested Date (realistic delivery date), Schedule Pick Date, Cost Center, Objective</li> <li><strong>Line items:</strong> Item Code, Quantity, Unit and Extended Price, Line Attachment, Cost Center</li> </ul> <p ><strong>The SCO communicates any changes made to the SR by email to the requester, then submits the reviewed SR for approval once all changes have been saved and communicated.</strong></p> <ol> <li value="2"><strong>Monitor Sales Requests and Follow Up</strong></li> </ol> <p><strong>The SCO monitors the status of all SRs, including:</strong></p> <ul> <li>Checking rejected SRs and contacting the requester to understand the reason and assist with resubmission if needed</li> <li>Following up on SRs pending approval (status 515) to ensure they are approved within two business days</li> <li>Resubmitting SRs when the original approver is absent, redirecting to the acting approver</li> </ul> <ol> <li value="3"><strong>Select the Appropriate Sales Document and Release</strong></li> </ol> <p >The SCO reviews all approved SRs (status 516, 517) and releases them into the appropriate document type (SO, SD, SP), taking into account delivery patterns — local, upstream, direct, or warehouse-based. The SCO coordinates with the purchasing department for SP, ST, and SD documents, and with supply planners and the warehouse for SO fulfilment.</p> <p ><strong>4. Keep the System Updated and Clean</strong></p> <p >Regularly updates Promised Delivery Dates on sales documents based on input from purchasers or other LSC units, and promptly notifies the requester of any delays</p> <p >Closes old or unnecessary sales document lines to keep the system clean</p> <p ><strong>5. Record and Manage Documentation and Claims</strong></p> <p >The SCO organizes and maintains all documentation related to orders, registers customer claims and remarks, and coordinates with the warehouse and purchasing department to identify root causes and resolve issues.</p> <p ><strong>6. Update follow up sheets and Provide Statistics</strong></p> <p >The SCO maintains awareness of delivery statuses and potential delays and keeps logistics dashboards and reports (JDE O2D reports, Tableau SCO dashboard, etc.) up to date. The SCO also identifies and proposes improvements to customer service policy.</p> <p >In addition, the SCO is expected to analyze supply chain data, generate and share reports as required, and participate in ad hoc reporting meetings when requested by their line manager.</p> <p ><strong>7. Promote Good Planning and Forecasting</strong></p> <p >In collaboration with the Supply Chain Planner and Demand Planner, SCO helps build awareness of the importance of sound planning and forecasting practices.</p> <p ><strong>8. Maintain Communication Flow</strong></p> <p >The SCO ensures effective communication with:</p> <p >Customers — keeping them informed of expected delivery dates, potential delays, stock shortages, or item discrepancies</p> <p >Purchasers — coordinating on purchase consolidation, lead time changes, and supplier selection</p> <p >Warehouse — discussing consolidation of deliveries with regard to space and manpower</p> <p ><strong>9. Manage Service Requests via STM</strong></p> <p >Responds to all messages and requests received through the AMM LOG Services STM tool within 24 hours</p> <p >Closes tickets upon task or request completion</p> <p ><strong>10. Fleet Orders Coordination</strong></p> <p >For vehicle and spare parts orders, the SCO coordinates closely with the RFVM on item code creation, validation, and ranking.</p> <p><strong><u>PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED</u></strong></p> <p>Certifications / Education required</p> <ul> <li>Technical degree in logistics, administration or equivalent</li> <li>Good command of spoken and written English and Arabic</li> <li>Computer literacy; good knowledge of Microsoft Office</li> <li>Knowledge of enterprise resource planning systems is an asset (JDE, SAP, etc.)</li> </ul> <p>Professional Experience required</p> <ul> <li>2-3 years previous experience in administration or within a supply chain or logistics department</li> <li>Good knowledge of the supply chain.</li> </ul> <p>Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.</p> <p>Please note that:</p> <ul> <li>Submission deadline for applicants: 2^nd July 2026, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before July 2^nd midnight.</li> <li>The position will be filled once we find the right candidate.</li> <li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li> <li>Only applications with a cover letter and resume in English will be considered.</li> <li>The contract will be on a fixed-term contract for (one year- Extendable if needed), with a three-month probationary period.</li> <li>The salary range is between 1,132 – 1,360 Jordanian Dinar.</li> </ul> <p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p> <p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants.</strong> However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>BACKGROUND ON IMPACT AND REACH IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis, GIS and remote sensing. IMPACT was launched at the initiative of ACTED, an international NGO with headquarters based in Paris and presence in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, which allows IMPACT to benefit from ACTED s operational support in its fields of intervention. We are currently looking for a Senior Assessment Officer to support our team in the occupied Palestinian territory (oPt) Position: Senior Assessment Officer Contract duration: 3 months and half with possibility of extension (Pending funding confirmation). Starting Date : 12 July 2026. Location : Amman, Jordan. COUNTRY PROFILE The humanitarian situation in the occupied Palestinian territories (oPt) has reached dire levels, particularly in the Gaza Strip, where ongoing hostilities have resulted in mass displacement, the collapse of basic services, and a near-total breakdown of civilian infrastructure. With 2.1 million people affected, access to food, water, healthcare, and shelter remains critically limited. The scale of destruction and access constraints have created an environment where humanitarian needs far exceed available resources. Together, these dynamics have driven acute and widespread humanitarian needs. Against this backdrop, IMPACT Initiatives is planning a range of research activities to support an evidence- and needs-based humanitarian response. In 2026, IMPACT will conduct a number of cash and market assessments in order to better inform the response as it responds to the post ceasefire context. POSITION PROFILE Under the line management of the Research Manager, the Senior Assessment Officer is jointly responsible for the implementation of REACH s Shelter and Site Management assessments, including the preparation, data collection, analysis, drafting, dissemination, and evaluation stages. The primary assessment sitting under the SAO will be the Comprehensive Shelter Needs Assessment and associated Joint Analysis Workshop. Additionally, targeted assessments are expected to be developed and implemented throughout the contracted period. Extensive external coordination is expected, both in facilitating the assessment and positioning IMPACT within the newly forming Shelter, Land and Sites cluster. This position requires strong research skills, an analytical mind, creativity, independence, and an interest in the context. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. RESPONSIBILITIES The Senior Assessment Officer s responsibilities include: PROJECT/RESEARCH CYCLE MANAGEMENT • Ensuring the assessment, analysis, and support material development are planned and implemented in a structured and coherent manner, in line with relevant project and strategic objectives, and with global IMPACT guidelines. • Managing the relevant assessment cycle stages, including oversight of research design, data collection, or analysis. • Collaborating with other members of the IMPACT Shelter and Sites team and ensuring alignment and efficiency between team activities and outputs. CONTEXTUAL UNDERSTANDING • Guiding secondary data review and efforts to better understand the information landscape, and how the assessment contributes to strategic response objectives. • Keeping up to date with the shifting oPt context, especially around the Shelter, Land and Sites cluster merge. RESEARCH AND TECHNICAL SKILLS • Develop and implement specific Sites and Shelter based assessments. The candidate should have a technical interest in research development on areas relating to shelter vulnerability, displaced person vulnerabilities, site management (including site profiling, site community engagement, site care and maintenance) • Comprehensive secondary data review for triangulating relevant assessment data • Development of additional support materials to ensure operational efficiencies and output effectiveness, including necessary guidance notes, KII facilitation guides and training materials. • Analysis of the collected data and drafting of the relevant outputs (i.e., shelter vulnerability reporting). • Experience working with qualitative assessments would be an advantage • Experience in attending and/or facilitating joint analysis workshops (e.g. IPC) would be an advantage STAFF MANAGEMENT AND TRAINING • Based on the developed training materials, supporting the training of the trainers and data collection staff on assessment objectives and tools, including in collaboration with project implementation partners. • Promoting capacity building across the IMPACT oPt mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience). • Providing day-to-day direct and indirect management of the research team within their workstream. COORDINATION INTERNAL COORDINATION • Interacting autonomously with HQ departments and may serve as mission focal point for particular themes or technical areas; • Coordinating with research units and teams to move forward or improve aspects of the research cycle; • Supporting senior management with designing, planning, and implementing strategies, and objectives. • External Coordination • Coordinating with relevant actors and partner organisations, including clusters, UN agencies and partner INGO and NNGOs, to ensure alignment with priority information needs. • Directly engaging with the Site Management Cluster, Shelter Cluster, and newly forming Shelter, Land and Sites cluster to inform their assessment activities. • Leading on external engagement related to project implementation and analytical research findings as necessary. • Where necessary, leading on Joint Analysis Workshops between IMPACT and partner organisations, The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners or collected during his/her assignment with IMPACT. REQUIREMENTS • Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.; • Research skills Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo); •</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>• Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.;</p><p>• Research skills Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo);</p><p>• Sampling and statistical skills experience in complex sampling design considered an advantage, ability to interpret descriptive statistics essential</p><p>• Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums preferred;</p><p>• Thematic experience Prior experience with Sites and Shelter research, or related professional experience, is required;</p><p>• Communication/reporting skills Excellent verbal and written communication and drafting skills for effective reporting required;</p><p>• Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities;</p><p>• Academic qualifications Excellent academic qualifications, including a master s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.);</p><p>• Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software an asset</p><p>• Security environment Ability to operate in a complex and challenging security environment.</p><p>• Experience in geographical region Past experience in the region is desirable;</p><p>• Language skills Fluency in English required, Arabic is an asset</p><p></p></section>

<p><h4>Position summary</h4> <p>Perform general office duties to support sales and marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’</p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p></p><p></p>

<p><h4>Job summary</h4> <p>Supports the director of recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area. OR</li> <li>2-year degree from an accredited university in health education, physical education, hotel and restaurant management, or related major; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Supporting recreation operations</strong></p> <ul> <li>Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Monitors quality, standards and meets the expectations of the customers on a daily basis.</li> <li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li> <li>Schedules events, programs, and activities, as well as the work of others.</li> <li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li> <li>Supports the management of outside vendors including water sports and scuba.</li> <li>Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</li> <li>Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).</li> <li>Manages group activities including sand painting, bonfires, and team building events.</li> <li>Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.</li> </ul> <p><strong>Providing and ensuring exceptional customer service</strong></p> <ul> <li>Serves as a role model to demonstrate appropriate behaviors.</li> <li>Provides services that are above and beyond for customer satisfaction and retention.</li> <li>Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.</li> </ul> <p><strong>Conducting human resources activities</strong></p> <ul> <li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li> <li>Participates in the performance appraisal system process, giving feedback when needed.</li> <li>Coordinates training activities for employees in department.</li> <li>Encourages and builds mutual trust, respect, and cooperation among team members.</li> <li>Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>