Operation Manager Jobs in Jordan

<p><h4>Description</h4> <p><strong>Job purpose</strong><br> As a senior bidding officer, you will play a critical role in identifying business opportunities, conducting research, and compiling winning proposals that align with the company’s strategic objectives. You will be responsible for assessing risks, maintaining accurate records, and demonstrating strong bilingual communication skills. Your goal is to support company growth by securing contracts that align with the company’s vision and objectives.</p> <h4>Duties & responsibilities</h4> <p><strong>Market research and analysis</strong><br> Conduct targeted market research to identify potential business opportunities and assess their feasibility.<br> Monitor industry trends and developments to ensure proposals are relevant and competitive.</p> <p><strong>Proposal development</strong><br> Collaborate with cross-functional teams, including project managers, operations, and commercial staff, to gather essential information for developing comprehensive proposals.<br> Assist in the bid preparation process by organizing key points for management review and ensuring proposals are visually appealing and responsive to customer needs.<br> Ensure proposals effectively communicate the company’s value proposition, highlighting the benefits and competitive advantages of our services.</p> <p><strong>Risk assessment and management</strong><br> Evaluate and manage technical and commercial risks associated with each bid to maximize the likelihood of success.<br> Participate in feasibility studies and vendor selection processes, working closely with key stakeholders to develop competitive proposals.</p> <p><strong>Process improvement</strong><br> Actively seek opportunities to enhance the bid process by identifying and implementing innovative solutions that increase efficiency.</p> <p><strong>Relationship building</strong><br> Foster and maintain relationships with key stakeholders, including clients, suppliers, and partners, to support and enhance business opportunities.</p> <p><strong>Record keeping and tracking</strong><br> Maintain accurate records of all bid opportunities, submissions, and outcomes to ensure effective tracking and reporting.</p> <h4>Education, experience & qualifications</h4> <ul> <li>A bachelor’s degree in IT, business administration, business economics, or any other related field.</li> <li>3-5 years of experience in proposal development and project management.</li> <li>Proven skills in writing and editing proposal content within a complex business environment.</li> <li>Proven ability to demonstrate driven results and accountability of business needs.</li> <li>Excellent proficiency with MS Office Project, Excel, Visio, PowerPoint, and SharePoint.</li> <li>Ability to deliver compliant, professionally produced proposals within customer agreed-upon requirements and timeframes.</li> <li>Excellent analytical skills.</li> <li>Excellent written and verbal communication skills. Excellent creative Arabic and English writing skills.</li> <li>Superb teamwork and interpersonal abilities.</li> <li>Solid organizational skills including attention to detail and multi-tasking skills.</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Initiative</li> <li>Problem solving</li> <li>Team oriented</li> <li>Adaptability</li> <li>Ability to work under pressure</li> </ul> <h4>Technical competencies</h4> <ul> <li>Project management</li> <li>Risk management</li> <li>Proposal management</li> </ul></p><p></p>

<p><h4>Job summary</h4> <p>Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li> <li>OR</li> <li>2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li> </ul> <h4>Core work activities</h4> <p><strong>Supporting management of property operations</strong></p> <ul> <li>Supervises distribution of repair work orders.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Assists in effectively planning, scheduling and evaluating preventative maintenance programs.</li> <li>Establishes and maintains open, collaborative relationships with employees.</li> <li>Monitors timeliness and quality of completion of repair work orders.</li> <li>Supervises engineering and related areas in absence of the Director of Engineering.</li> <li>Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.</li> <li>Ensures that regular ongoing communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.</li> <li>Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.</li> <li>Selects and orders or purchases new equipment, supplies, and furnishings.</li> <li>Supervises the day to day operations of engineering and related departments.</li> </ul> <p><strong>Maintaining property standards</strong></p> <ul> <li>Inspects and evaluates the physical condition of facilities in order to determine the type of work required.</li> <li>Maintains accurate logs and records as required.</li> <li>Operates generators and fire pumps as necessary.</li> <li>Provides emergency response services 24/7.</li> <li>Repairs equipment (e.g., refrigeration, laundry) as necessary.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> </ul> <p><strong>Ensuring exceptional customer service</strong></p> <ul> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Sets a positive example for guest relations.</li> </ul> <p><strong>Conducting human resources activities</strong></p> <ul> <li>Helps train employees in safety procedures.</li> <li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Communicates performance expectations in accordance with job descriptions for each position.</li> <li>Ensures disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs) and support the peer review process.</li> <li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li> <li>Participates in the employee performance appraisal process, providing feedback as needed.</li> <li>Uses all available on the job training tools for employees.</li> <li>Solicits employee feedback.</li> <li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Jeeny Jeeny is a mobile application that eases daily commuting and transportation.<br> Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions.<br> At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.<br> About the Role This role is a full-cycle B2B sales and account management position focused on pitching, closing, and activating corporate business accounts in Amman to drive usage and ride volume for Jeeny’s commercial mobility platform.<br> Key Responsibilities: Business Development: Research, identify, and proactively pitch Jeeny's specialised mobility solutions to prospective business partners.<br> Relationship Management: Act as the primary point of contact for business accounts, ensuring their transportation and booking needs are consistently met.<br> Deal Negotiation: Own the sales process from initial introduction to contract finalisation, delivering presentations alongside preparing pitch decks.<br> Pipeline Building: Build and maintain a strong pipeline of opportunities aligned with company objectives.<br> Cross-Functional Alignment: Work closely with the operations team to ensure a smooth transition and on-boarding experience for new business accounts.<br> Why Join Jeeny?<br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.<br> 2- 4 years of B2B sales or account management experience (prior work in corporate travel, SaaS, or logistics is a strong asset).<br> Fluency in English and Arabic is highly preferred to effectively navigate diverse business landscapes.<br> Exceptional negotiation, communication, and client presentation skills alongside solid experience in creating powerful presentations.<br> A highly motivated, goal-oriented professional who thrives in a dynamic, high-growth startup environment.<br> Advanced skills in Excel, reporting, and performance tracking</span> </div>

<p><h4>Description</h4> <p>We are seeking a highly experienced lead data analyst to lead data analysis initiatives across our fintech organization. This role is responsible for transforming transactional and operational data into strategic insights, influencing decision-making at leadership level, and driving revenue protection, optimization, and data monetization initiatives.</p> <h4>Responsibilities</h4> <ul> <li>Lead and own company-wide data analysis initiatives related to payments, wallets, collections, and customer behavior</li> <li>Define and track fintech KPIs (transactions, revenue, failures, recovery, customer lifecycle)</li> <li>Identify revenue leakage, operational gaps, and optimization opportunities and propose data-backed solutions</li> <li>Partner with operations, product, risk, finance, and IT/core systems to drive data-driven change</li> <li>Oversee analysis of high-volume financial and transactional datasets</li> <li>Design and review executive dashboards and management reports</li> <li>Ensure data accuracy, consistency, and alignment with business logic</li> <li>Support audits, compliance, and regulatory data requests</li> <li>Mentor and guide analysts and enforce best practices</li> <li>Contribute to data governance, quality standards, and documentation</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, data science, statistics, finance, or related field</li> <li>Minimum 5–7 years of experience in data analytics (fintech, banking, payments preferred)</li> <li>Expert-level SQL skills (Oracle preferred)</li> <li>Strong understanding of wallets, payment flows, cash-in/cash-out, reconciliation, and collections</li> <li>Experience working with large transactional datasets</li> <li>Hands-on experience with BI tools (Power BI, Tableau, etc.)</li> <li>Ability to translate data into executive-level insights</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Experience with core banking or digital wallet systems</li> <li>Knowledge of revenue assurance, fraud, and risk analytics</li> <li>Exposure to ETL pipelines and data modeling</li> <li>Experience contributing to data monetization initiatives</li> <li>Strong leadership and ownership mindset</li> <li>Excellent communication and stakeholder management skills</li> <li>Ability to challenge existing processes using data</li> <li>Comfortable presenting to senior management and executives</li> <li>High attention to detail and accountability</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking a highly experienced lead data analyst to lead data analysis initiatives across our fintech organization. This role is responsible for transforming transactional and operational data into strategic insights, influencing decision-making at leadership level, and driving revenue protection, optimization, and data monetization initiatives.</p> <h4>Responsibilities</h4> <ul> <li>Lead and own company-wide data analysis initiatives related to payments, wallets, collections, and customer behavior</li> <li>Define and track fintech KPIs (transactions, revenue, failures, recovery, customer lifecycle)</li> <li>Identify revenue leakage, operational gaps, and optimization opportunities and propose data-backed solutions</li> <li>Partner with operations, product, risk, finance, and IT/core systems to drive data-driven change</li> <li>Oversee analysis of high-volume financial and transactional datasets</li> <li>Design and review executive dashboards and management reports</li> <li>Ensure data accuracy, consistency, and alignment with business logic</li> <li>Support audits, compliance, and regulatory data requests</li> <li>Mentor and guide analysts and enforce best practices</li> <li>Contribute to data governance, quality standards, and documentation</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, data science, statistics, finance, or related field</li> <li>Minimum 5–7 years of experience in data analytics (fintech, banking, payments preferred)</li> <li>Expert-level SQL skills (Oracle preferred)</li> <li>Strong understanding of wallets, payment flows, cash-in/cash-out, reconciliation, and collections</li> <li>Experience working with large transactional datasets</li> <li>Hands-on experience with BI tools (Power BI, Tableau, etc.)</li> <li>Ability to translate data into executive-level insights</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Experience with core banking or digital wallet systems</li> <li>Knowledge of revenue assurance, fraud, and risk analytics</li> <li>Exposure to ETL pipelines and data modeling</li> <li>Experience contributing to data monetization initiatives</li> <li>Strong leadership and ownership mindset</li> <li>Excellent communication and stakeholder management skills</li> <li>Ability to challenge existing processes using data</li> <li>Comfortable presenting to senior management and executives</li> <li>High attention to detail and accountability</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Design, develop, and maintain backend services and APIs under guidance from senior engineers, adapting to evolving requirements. Support, maintain, and improve existing applications and internal tools by fixing bugs, addressing technical debt, and ensuring system stability. Build and maintain internal tools that support operational, support, and product teams. Implement business logic and integrations supporting product features under tight timelines. Write clean, maintainable, and well-tested code aligned with backend standards. Collaborate with frontend engineers, product managers, and designers in an agile, fast-paced environment. Assist in optimizing system performance, reliability, and security across systems. Participate in sprint planning, stand-ups, and code reviews. Contribute to CI/CD pipelines, deployments, and basic monitoring activities. Troubleshoot and resolve backend issues in both development and production environments, including legacy systems. Respond to ad hoc requests for fixes, enhancements, and system support as needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). 1 2 years of experience in backend development, preferably in a fast-paced or startup environment. Strong proficiency in Node.js / JavaScript for backend services. Experience building and consuming REST APIs. Comfortable working within and maintaining existing codebases, not only building from scratch. Basic understanding of databases (SQL and/or NoSQL) and data modeling concepts. Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus. Basic experience with Git and modern development workflows. Strong understanding of Agile/Scrum methodologies and iterative development. Strong problem-solving skills, adaptability, and willingness to learn quickly. Good communication skills and ability to work in a collaborative, fast-moving team environment.</p><p></p></section>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our Purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Audit and Assurance - Accounting and Reporting Advisory (ARA) - Senior</h4> <p>In your role as an Accounting and Reporting Advisory (ARA) - Senior, you will participate in client proposals and oversee day-to-day operations of engagements. You’ll closely work with the team to tackle accounting, reporting, and operational issues. You will leverage your various skillsets to be an agile contributor to the practice, and you will demonstrate and develop your capabilities in the following areas:</p> <h4>Key responsibilities</h4> <ul> <li>Provide exceptional and timely client service, deliver high quality work, and foster lasting client relationships.</li> <li>Must possess a solid knowledge of IFRS and be able to conduct in-depth research on complex matters and apply critical thinking to provide clients with robust solutions.</li> <li>Actively contribute to the delivery of accounting advisory projects through performing research around: <ul> <li>Complex accounting advice on abnormal transactions or acquisitions in accordance with IFRS.</li> <li>Financial statements and accounting policies review.</li> <li>IFRS impact assessment.</li> </ul> </li> <li>Coordinate closely with the engagement managers to assist in the execution of account strategies.</li> <li>Actively engage in discussions with the engagement managers to share insights on prospective client needs based on research on the client's background and current industry trends.</li> <li>Ensure the clients' successful delivery of service offerings by supporting the planning and execution of various projects.</li> <li>Build and maintain productive, positive, and professional relationships with client staff and colleagues.</li> <li>Assist clients with internal controls related matters, including design, implementation, testing, and remediation.</li> </ul> <h4>Leadership capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>Degree in Accounting or related field.</li> <li>5+ years of experience in public auditing and accounting, preferably with one of the big four.</li> <li>Experience working on technical accounting advisory engagements is desired.</li> <li>Experience of report writing is desired.</li> <li>Demonstrated leadership, problem solving, and strong verbal and written communication skills.</li> <li>Ability to prioritize tasks and work on multiple assignments.</li> <li>Ability to work both independently and as part of a team with professionals at all levels.</li> <li>International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA.</li> <li>Fluent in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Location Amman - JDC About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award. Our Purpose Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Lead the way Serve with Integrity Take care of each other Foster inclusion Collaborate for measurable impact. Audit and Assurance - Accounting and Reporting Advisory (ARA) - Senior In your role as an Accounting and Reporting Advisory (ARA) - Senior, you will participate in client proposals and oversee day-to-day operations of engagements. You ll closely work with the team to tackle accounting, reporting and operational issues. You will leverage your various skillsets to be an agile contributor to the practice, and you will demonstrate and develop your capabilities in the following areas: Key responsibilities: Provide exceptional and timely client service, deliver high quality work and foster lasting client relationships. Must possess a solid knowledge of IFRS and be able to conduct in-depth research on complex matters and apply critical thinking to provide clients with robust solutions. Actively contribute to the delivery of accounting advisory projects through performing research around: Complex accounting advice on abnormal transactions or acquisitions in accordance with IFRS. Financial statements and accounting policies review. IFRS impact assessment. Coordinating closely with the engagement managers to assist in the execution of account strategies. Actively engage in discussions with the engagement managers to share insights on prospective client needs based on research on the client's background and current industry trends. Ensure the clients' successful delivery of service offerings, by supporting the planning and execution of various projects. Building and maintaining productive, positive, and professional relationships with client staff and colleagues. Assist clients with internal controls related matter, including design, implementation, testing and remediation. Leadership capabilities: Builds own understanding of our purpose and values; explores opportunities for impact. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Understands expectations and demonstrates personal accountability for keeping performance on track. Actively focuses on developing effective communication and relationship-building skills. Understands how their daily work contributes to the priorities of the team and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree in Accounting or related field.</li><li>5+ years of experience in public auditing and accounting, preferably with one of the big four.</li><li>Experience working on technical accounting advisory engagements is desired.</li><li>Experience of report writing is desired.</li><li>Demonstrated leadership, problem solving, and strong verbal and written communication skills.</li><li>Ability to prioritize tasks and work on multiple assignments.</li><li>Ability to work both independently and as part of a team with professionals at all levels.</li><li>International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA.</li><li>Fluent in English (Reading, Speaking and Writing).</li><li>Preference will be given to Bilingual candidates (Arabic/English).</li><li>#LI-SY1</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br>Job Description<br><p><strong>Key Responsibilities</strong></p><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br></li></ul><p>Technical Skills&nbsp;</p><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br></li></ul><br>Qualifications<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br><br></li></ul><p>Technical Skills&nbsp;</p><br><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br><br></li></ul><br>Who we are<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>As a key member of DevOps team, the Senior Analyst, Change and Release Management will play a critical role focuses on streamlining software development processes by integrating development and operations, implementing automation tools, and fostering collaboration. Responsibilities include infrastructure management, automation of deployment pipelines, tool selection and integration, and ensuring efficient, reliable, and secure delivery of software products throughout the development lifecycle.</p><br><br> <p>Additionally, the incumbent will optimize resource utilization and ultimately, the role contributes to quicker release cycles, reduced downtime, improved system performance, and increased innovation, driving overall business agility and success.</p><br><br>Job Description <br><p><strong>Customer:</strong></p><br><br> <p>•Ensure continuous delivery of new features and updates to improve product offerings.</p><br><br> <p>•Quickly respond to and resolve production issues to minimize customer impact.</p><br><br> <p>•Collect and analyze customer feedback to guide development and operations improvements.</p><br><br> <p>•Maintain and improve system reliability, uptime, and overall performance.</p><br><br> <p><strong>People:</strong></p><br><br> <p>•Foster a collaborative culture between development, product team, and other cross-functional teams.</p><br><br> <p>•Facilitate regular communication and collaboration through meetings, tools, and processes.</p><br><br> <p>•Provide training and resources to team members to improve their skills in DevOps practices and tools.</p><br><br> <p>•Encourage continuous learning and professional development within the team.</p><br><br> <p>•Promote best practices and standards across the team.</p><br><br> <p><strong>Operations:</strong></p><br><br> <p>•Develop and maintain CI/CD pipelines to automate the build, test, and deployment processes.</p><br><br> <p>•Automate repetitive tasks to increase efficiency and reduce human error.</p><br><br> <p>•Manage cloud and on-premises infrastructure to support development and production environments.</p><br><br> <p>•Ensure infrastructure is scalable, secure, and cost-effective.</p><br><br> <p>•Implement incident management processes to quickly address and resolve production issues.</p><br><br> <p>•Conduct post-incident reviews and implement improvements to prevent future occurrences.</p><br><br> <p>•Manage and maintain configuration settings for applications and infrastructure.</p><br><br> <p>•Use configuration management tools to ensure consistency across environments.</p><br><br> <p>•Participate in strategic planning and roadmap development for DevOps initiatives.</p><br><br> <p>•Lead the planning, coordination, and execution of software releases across multiple environments, ensuring timely and high-quality delivery.</p><br><br> <p>•Design, build, and maintain scalable infrastructure.</p><br><br> <p><strong>Financial Results:</strong></p><br><br> <p>•Monitor and optimize cloud and infrastructure costs to ensure efficient use of resources.</p><br><br> <p>•Implement cost-saving measures without compromising on performance and reliability.</p><br><br> <p>•Allocate resources effectively to meet operational and project needs.</p><br><br> <p>•Balance resource allocation to support both ongoing operations and new initiatives.</p><br><br> <p>•Assist in planning and managing budgets for DevOps tools, infrastructure, and team resources</p><br><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in computer science or engineering.</li> <li>Candidates working for this position should possess at least 3 years of work experience as a DevOps Engineer, release management.</li> <li>Candidates must possess ample knowledge and experience in system automation, deployment, and implementation.</li> <li>Strong ability to work with remote teams.</li> <li>Candidates must possess experience in using Linux, Windows, CI/CD, Azure DevOps, GitHub, AWS Code Deploy.</li> <li>The candidates should also possess experience in the software development process and tools and languages like SaaS, Python, Shell scripting and Git.&nbsp;</li> <li>Candidates should demonstrate knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, and others.</li> <li>Candidates must possess in configuring and automating the monitoring tools. Examples: Elastic APM, DebugDiag, etc</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A high-growth startup company is looking for an agile, fast-learning Backend Engineer with 1–2 years of experience who thrives in a fast-paced, ever-changing environment and is eager to build reliable backend services while growing within the team.<br> You'll work closely with senior engineers, product managers, and frontend teams to develop APIs, support and maintain existing applications and internal tools, adapt quickly to shifting priorities, and contribute to scalable backend solutions that power our products.<br> Responsibilities : Design, develop, and maintain backend services and APIs under guidance from senior engineers, adapting quickly as requirements evolve.<br> Support, maintain, and improve existing applications and internal tools — fixing bugs, addressing tech debt, and keeping things running smoothly as the product evolves.<br> Build and maintain internal tools that help other teams (ops, support, product) work more efficiently.<br> Implement business logic and integrations that support product features, often under tight timelines.<br> Write clean, maintainable, and well-tested code following established backend standards.<br> Collaborate with frontend engineers, product managers, and designers — adjusting quickly to new information and shifting priorities.<br> Assist in optimizing system performance, reliability, and security across both new and existing systems.<br> Participate actively in sprint planning, stand-ups, and code reviews, bringing energy and flexibility to the team's iterative process.<br> Contribute to CI/CD pipelines, deployments, and basic monitoring activities.<br> Troubleshoot and resolve backend issues quickly and calmly, in both development and production environments — including legacy code you didn't originally write.<br> Respond to ad hoc requests for fixes, enhancements, or support on existing systems as business needs arise.<br> Guiding Principles &amp; Values: Data-Driven, Tech First Committed to Exceptional Experience Holistic Ownership Challenging the Status Quo Together for Growth No Finish Line Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).<br> 1–2 years of experience in backend development, ideally in a startup or fast-iteration environment.<br> Good proficiency in Node.<br>js / JavaScript for backend services.<br> Experience building and consuming APIs (REST).<br> Comfortable working within and maintaining existing codebases, not just building from scratch.<br> Basic understanding of databases (SQL and/or NoSQL) and data modeling concepts.<br> Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus.<br> Basic experience with Git and modern development workflows.<br> Strong working knowledge of Agile/Scrum methodologies, with genuine comfort handling changing requirements and rapid iteration.<br> Strong problem-solving mindset, adaptability, and willingness to learn quickly.<br> Good communication skills and ability to work in a collaborative, fast-moving team environment.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>RESPONSIBILITIES</b></span></div><div><span >Programmes Oversight and Quality Control</span></div><div><span ><br></span></div><div><span >Provide high-level line-management to Research Managers (hereafter RMs), including effective delegation of day-to-day tasks to RMs, and ensuring all team members are fully aware of their job description, duties and responsibilities;</span></div><div><span >In coordination with the Country Representative, oversee that all Research Cycles and associated datasets are conducted in a timely manner, to IMPACT quality standards, and disseminated to relevant stakeholders, in line with the IMPACT oPt strategy and information needs of humanitarian actors;</span></div><div><span >Monitor the progress and delays of all Research Cycles across each units and ensure that delays or identified challenges for specific assessments are reported in writing and orally in a timely manner.</span></div><div><span >Ensuring that RMs are provided the programme management training, support, and resources required to effectively and independently manage their Research Cycles. This includes:</span></div><div><span >regular follow-up and check-ins to project plan and identify any challenges or bottlenecks;</span></div><div><span >supporting in building and maintaining external relationships as relevant;</span></div><div><span >empowering RMs to take personal responsibility for RCs, and proactively identifying areas where they lack the capacity to work independently. Resolve these issues by developing training plans, and supporting RMs in capacity building junior staff;</span></div><div><span >supporting project focal points as line-managers in developing strong and healthy teams, and maintaining staff welfare.</span></div><div><span >Review information products, to ensure that products are of high quality and effectively inform target audiences.</span></div><div><span >Together with the Country Representative, ensure that all team members and hubs are kept up-to-date on key activities, plans, and achievements;</span></div><div><span >Together with the rest of the SMT, ensuring a good work environment and taking active steps to ensure staff welfare and ensure that all teams are working towards common goals. This will include building strong professional relationship, having good visibility of issues in teams through regular check-ins, as well as maintaining a professional, respectful, and supportive tone in the office.</span></div><div><span ><br></span></div><div><span >Training and staff capacity development</span></div><div><span ><br></span></div><div><span >Support technical and assessment focal points in developing the capacity of staff, for example by proactively organising trainings and development sessions;</span></div><div><span >Autonomously identify talent, capacity gaps, and staff who would benefit from specific trainings, particularly amongst national staff, including the Operations Team.</span></div><div><span >Grants development, management, and oversight</span></div><div><span ><br></span></div><div><span >Under the supervision of the Country Representative and with support from Research Managers and project focal points, contribute to identifying funding opportunities, drafting proposals, and conducting initial discussions with donors/partners</span></div><div><span >In coordination with the Country Representative, maintain IMPACT oPt’s strong relationships with its existing donors through regular meetings to brief on project progress, key developments in the oPt context and coordination structure, findings from assessments, concerns with regards to information gaps, as well as development of new grants as needed.</span></div><div><span >Together with the Country Representative, develop IMPACT oPt’s project development strategy, including exploring partnerships with new donors, mapping potential donors, and conducting prospect research.</span></div><div><span >Support the Country Representative and project development department in tracking donor requirements and deadlines, via delegation and follow-up of tasks to focal points, review, and in some cases drafting of reports;</span></div><div><span >Lead on building systems to externalise institutional knowledge, to ensure lessons-learned are not lost with staff turnover.</span></div><div><span >Human Resource Management (recruitment and staff welfare)</span></div><div><span ><br></span></div><div><span >Together with the Country Representative, identify needs for staff recruitment, including capacity or skills gaps within the units.</span></div><div><span >Drafting of ToRs together with the SMT, liaison with HR at IMPACT Headquarters, conducting interviews, or supporting Research Managers to conduct strong interviews.</span></div><div><span >Together with the Country Representative, ensure that appraisals, contract renewals, and recruitments are done in timely manner to minimise gaps in the team.</span></div><div><span >Together with the Country Representative, maintain team morale, a strong team spirit, and monitor staff welfare, as well as help ensure team cohesion between bases, and within and across units.</span></div><div><span >External engagement (donor engagement, external representation, advocacy, partnership development and maintenance)</span></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>REQUIREMENTS</strong></p><ul><li>Excellent academic qualifications, including a Master s degree in relevant discipline required;</li><li>At least 5 years of relevant working experience in humanitarian, development or related settings, including at least 3 years in a programme management role;</li><li>Excellent team management, coordination, organisational and planning skills required, including ability to manage large workloads, oversee multiple teams and effectively meet deadlines, through an excellent ability to multi-task and prioritise;</li><li>Experience with external engagement (donors, partners and other key stakeholders) required;</li><li>Familiarity with the humanitarian coordination system required;</li><li>Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities;</li><li>Understanding of processes involved in conducting assessments required;</li><li>Excellent communication and drafting skills required for effective reporting;</li><li>Excellent analytical skills required;</li><li>Experience managing multiple budgets an asset;</li><li>Ability to work independently and manage people remotely required;</li><li>Demonstrable ability to work under pressure and meet competing deadlines required;</li><li>Solution-oriented, flexible, and open-minded, including ability to operate in a cross-cultural environment required;</li><li>Good understanding of the oPt context - past experience in the region is desirable;</li><li>Fluency in English required;</li><li>Ability to operate Microsoft Word and Excel required;</li><li>A sense of curiosity, the drive to improve the humanitarian sector, and ability to see the big picture</li></ul><p></p></section>

<p><h4>Job summary<\/h4>\n<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar\/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<\/p>\n\n<h4>Candidate profile<\/h4>\n\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<h4>Leading kitchen operations for property<\/h4>\n<ul>\n<li>Leads kitchen management team.<\/li>\n<li>Provides direction for all day-to-day operations.<\/li>\n<li>Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Serving as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Ensures property policies are administered fairly and consistently.<\/li>\n<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.<\/li>\n<li>Demonstrate new cooking techniques and equipment to staff.<\/li>\n<\/ul>\n\n<h4>Setting and maintaining goals for culinary function and activities<\/h4>\n<ul>\n<li>Develops and implements guidelines and control procedures for purchasing and receiving areas.<\/li>\n<li>Establishes goals including performance goals, budget goals, team goals, etc.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Manages department controllable expenses including food cost, supplies, uniforms and equipment.<\/li>\n<li>Participates in the budgeting process for areas of responsibility.<\/li>\n<li>Knows and implements the brand's safety standards.<\/li>\n<\/ul>\n\n<h4>Ensuring culinary standards and responsibilities are met<\/h4>\n<ul>\n<li>Provides direction for menu development.<\/li>\n<li>Monitors the quality of raw and cooked food products to ensure that standards are met.<\/li>\n<li>Determines how food should be presented, and create decorative food displays.<\/li>\n<li>Recognizes superior quality products, presentations and flavor.<\/li>\n<li>Ensures compliance with food handling and sanitation standards.<\/li>\n<li>Follows proper handling and right temperature of all food products.<\/li>\n<li>Ensures employees maintain required food handling and sanitation certifications.<\/li>\n<li>Maintains purchasing, receiving and food storage standards.<\/li>\n<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/li>\n<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<\/li>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer<\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Jeeny Jeeny is a mobile application that eases daily commuting and transportation.<br> Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions.<br> At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.<br> About the Role This role is a full-cycle B2B sales and account management position focused on pitching, closing, and activating corporate business accounts in Amman to drive usage and ride volume for Jeeny’s commercial mobility platform.<br> Key Responsibilities: Business Development: Research, identify, and proactively pitch Jeeny's specialised mobility solutions to prospective business partners.<br> Relationship Management: Act as the primary point of contact for business accounts, ensuring their transportation and booking needs are consistently met.<br> Deal Negotiation: Own the sales process from initial introduction to contract finalisation, delivering presentations alongside preparing pitch decks.<br> Pipeline Building: Build and maintain a strong pipeline of opportunities aligned with company objectives.<br> Cross-Functional Alignment: Work closely with the operations team to ensure a smooth transition and on-boarding experience for new business accounts.<br> Why Join Jeeny?<br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.<br> 2- 4 years of B2B sales or account management experience (prior work in corporate travel, SaaS, or logistics is a strong asset).<br> Fluency in English and Arabic is highly preferred to effectively navigate diverse business landscapes.<br> Exceptional negotiation, communication, and client presentation skills alongside solid experience in creating powerful presentations.<br> A highly motivated, goal-oriented professional who thrives in a dynamic, high-growth startup environment.<br> Advanced skills in Excel, reporting, and performance tracking</span> </div>

<p><h4>Job summary</h4> <p>Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li> <li>OR</li> <li>2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li> </ul> <h4>Core work activities</h4> <p><strong>Supporting management of property operations</strong></p> <ul> <li>Supervises distribution of repair work orders.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Assists in effectively planning, scheduling and evaluating preventative maintenance programs.</li> <li>Establishes and maintains open, collaborative relationships with employees.</li> <li>Monitors timeliness and quality of completion of repair work orders.</li> <li>Supervises engineering and related areas in absence of the Director of Engineering.</li> <li>Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.</li> <li>Ensures that regular ongoing communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.</li> <li>Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.</li> <li>Selects and orders or purchases new equipment, supplies, and furnishings.</li> <li>Supervises the day-to-day operations of engineering and related departments.</li> </ul> <p><strong>Maintaining property standards</strong></p> <ul> <li>Inspects and evaluates the physical condition of facilities in order to determine the type of work required.</li> <li>Maintains accurate logs and records as required.</li> <li>Operates generators and fire pumps as necessary.</li> <li>Provides emergency response services 24/7.</li> <li>Repairs equipment (e.g., refrigeration, laundry) as necessary.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> </ul> <p><strong>Ensuring exceptional customer service</strong></p> <ul> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Sets a positive example for guest relations.</li> </ul> <p><strong>Conducting human resources activities</strong></p> <ul> <li>Helps train employees in safety procedures.</li> <li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Communicates performance expectations in accordance with job descriptions for each position.</li> <li>Ensures disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs) and support the peer review process.</li> <li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li> <li>Participates in the employee performance appraisal process, providing feedback as needed.</li> <li>Uses all available on-the-job training tools for employees.</li> <li>Solicits employee feedback.</li> <li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li> <li>OR</li> <li>2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li> </ul> <h4>Core work activities</h4> <p><strong>Supporting management of property operations</strong></p> <ul> <li>Supervises distribution of repair work orders.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Assists in effectively planning, scheduling and evaluating preventative maintenance programs.</li> <li>Establishes and maintains open, collaborative relationships with employees.</li> <li>Monitors timeliness and quality of completion of repair work orders.</li> <li>Supervises engineering and related areas in absence of the Director of Engineering.</li> <li>Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.</li> <li>Ensures that regular ongoing communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.</li> <li>Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.</li> <li>Selects and orders or purchases new equipment, supplies, and furnishings.</li> <li>Supervises the day-to-day operations of engineering and related departments.</li> </ul> <p><strong>Maintaining property standards</strong></p> <ul> <li>Inspects and evaluates the physical condition of facilities in order to determine the type of work required.</li> <li>Maintains accurate logs and records as required.</li> <li>Operates generators and fire pumps as necessary.</li> <li>Provides emergency response services 24/7.</li> <li>Repairs equipment (e.g., refrigeration, laundry) as necessary.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> </ul> <p><strong>Ensuring exceptional customer service</strong></p> <ul> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Sets a positive example for guest relations.</li> </ul> <p><strong>Conducting human resources activities</strong></p> <ul> <li>Helps train employees in safety procedures.</li> <li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Communicates performance expectations in accordance with job descriptions for each position.</li> <li>Ensures disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs) and support the peer review process.</li> <li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li> <li>Participates in the employee performance appraisal process, providing feedback as needed.</li> <li>Uses all available on-the-job training tools for employees.</li> <li>Solicits employee feedback.</li> <li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p>Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p>Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p>Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p>Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><strong>Infrastructure &amp; Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.<br><strong>Ticketing &amp; SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.<br><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.<br><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><h2>Experience</h2><p>2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>