Operation Manager Jobs in Jordan

<p><h4>Description</h4> <p>Are you ready to take the lead in driving technical excellence? Optimiza is looking for a dynamic and engaging technical team leader to inspire and guide our talented team of engineers and developers. As the technical team leader, you will play a pivotal role in shaping project success, fostering collaboration, and delivering cutting-edge solutions that exceed client expectations.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead, mentor, and motivate a team of technical professionals to achieve project goals with a passion for quality and innovation.</li> <li>Plan, coordinate, and oversee technical project deliverables while ensuring timely and successful completion.</li> <li>Collaborate closely with stakeholders, project managers, and cross-functional teams to align technical efforts with business objectives.</li> <li>Drive continuous improvement by encouraging knowledge sharing, adopting best practices, and promoting a culture of learning.</li> <li>Identify risks and challenges early and implement effective solutions to keep projects on track.</li> <li>Communicate complex technical concepts clearly and engagingly to both technical team members and non-technical stakeholders.</li> <li>Stay ahead of the curve by keeping up with the latest technology trends and integrating relevant advancements into team practices.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, engineering, or related field.</li> <li>Years of experience: 6+ years</li> <li>Technical knowledge: system administration, good knowledge in Windows, Linux, and networking (infrastructure support background)</li> <li>Good troubleshooting skills including networking and system administration.</li> <li>Customer support job experience.</li> </ul> <h4>Preferred skills</h4> <ul> <li>API traffic flow knowledge</li> <li>Database</li> <li>Active Directory and group policy</li> </ul> <h4>Benefits</h4> <ul> <li>Annual bonus</li> <li>Class A health insurance</li> <li>Training and development</li> <li>Performance bonus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated Scrum Master to guide our software development teams in adopting Agile principles and practices. The Scrum Master will serve as a facilitator for Agile processes, helping teams deliver high-quality software solutions efficiently and effectively. You will work closely with product owners, developers, and stakeholders to foster collaboration, remove impediments, and promote continuous improvement.</p> <h4>Key responsibilities:</h4> <ul> <li>Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.</li> <li>Coach teams on Agile principles and Scrum practices to ensure successful project delivery.</li> <li>Assist product owners in managing and prioritizing the product backlog.</li> <li>Identify and remove obstacles that impede the team's progress.</li> <li>Promote a culture of transparency, accountability, and continuous improvement.</li> <li>Track and report on team performance metrics to management and stakeholders.</li> <li>Collaborate with other Scrum Masters, project managers, and organizational leaders to enhance Agile maturity across the company.</li> <li>Support cross-functional team collaboration and alignment with business goals.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Computer Science, Business, or a related field.</li> <li>3+ years of experience as a Scrum Master in software development environments.</li> <li>Certified ScrumMaster (CSM) or equivalent Agile certification is required.</li> <li>Strong knowledge of Agile methodologies, scrum framework, and software development lifecycle.</li> <li>Excellent facilitation, communication, and interpersonal skills.</li> <li>Proven ability to resolve conflicts and foster positive team dynamics.</li> <li>Experience using Agile project management tools such as JIRA, Confluence, or similar.</li> <li>Ability to manage multiple teams or projects simultaneously.</li> <li>Strong organizational and problem-solving abilities.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Senior QA Frontend Engineer to join our dynamic team.</p><p>Understand complex business domain, define an effective test scope, and actively contribute to requirements analysis and feedback discussions</p><p>Collaborate with developers, product managers, and business stakeholders to ensure quality throughout the SDLC</p><p>Design, develop, and execute functional tests across the frontend and integration tests with APIs, and backend systems</p><p>Leverage AI tools to generate test cases, analyze UI/API failures, and streamline bug reporting workflows</p><p>Use prompt engineering techniques with AI tools to enhance exploratory testing, increase test coverage, and generate test data</p><p>Build &amp; maintain robust automated tests using modern automation tools like cypress</p><p>Actively participate in sprint planning, code reviews, and technical discussions, offering input that strengthens product quality</p><p>Clearly communicate testing progress, risks, and status to relevant stakeholders</p><p>Contribute to continuous improvement of QA processes and standards within team</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3+ years experience in software testing, ideally with a web and API testing background</p><p>Ability to understand complex business domain, and identify business and test use cases</p><p>Experience working in Agile environments with different cross-functional teams</p><p>Skilled in JavaScript-based automation, particularly using tools such as Cypress</p><p>Familiarity with API testing tools (e.g., Postman) and backend validation techniques</p><p>Exposure to AI-assisted testing tools (e.g., Cursor AI, GitHub Copilot) and understanding of their role in modern QA workflows is a plus</p><p>Strong analytical and problem-solving skills, with the ability to think critically and approach challenges methodically</p><p>Proactive communicator who actively engages in team discussions, shares ideas, and collaborates effectively with distributed teams</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms. Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p>What you will do in this role:</p><p>In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><ul><li>Review customer requests and expectations and respond to them according to their needs and situations</li><li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li><li>Develop your tech skills and learn how to use software solutions that improve people s lives</li><li>Champion better brand experiences for our customers and clients</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Bachelor's degree or diploma in any related field</li><li>Are proficient or bilingual in Arabic and English</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li></ul>It will be a plus if you:<ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it s this one or another role.<p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Octopus by RTG Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group , dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada .<br> We specialize in building strong, long-term partnerships between skilled professionals and innovative companies.<br> Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br> Job Overview The Digital Marketing, CRM &amp; Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.<br> Key ResponsibilitiesApp Marketing &amp; Campaign Management (40%) Execute campaigns across the mobile application.<br> Manage offer builds, push notifications, in-app content, and delivery channel activations.<br> CRM &amp; Lifecycle Marketing (25%) Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br> Manage CRM agency relationships from briefing through execution and performance review.<br> Loyalty Program Management (20%) Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br> Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.<br> Data &amp; Reporting (15%) Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br> Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br> Prepare monthly leadership reports, including Excel-based reporting where required.<br> Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.<br> Vendor &amp; Stakeholder Management Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br> Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.<br> Experience in Digital Marketing, CRM, Loyalty Programs, or Customer Engagement.<br> Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.<br> Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.<br> Experience working with CRM agencies and managing campaign execution and performance reviews.<br> Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.<br> Experience planning and executing customer engagement and loyalty initiatives.<br> Strong SQL skills with experience working on large datasets (BigQuery preferred).<br> Experience analyzing transactional, CRM, and customer behavior data.<br> Experience with Google Analytics 4 (GA4).<br> Experience building dashboards and reports using tools such as Looker Studio and Python.<br> Ability to perform campaign performance analysis and measure incremental sales impact.<br> Experience working with control groups, baseline analysis, and campaign measurement methodologies.<br> Experience managing external vendors and agency partners.<br> Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The Senior Programme Management Consultant will support the Relief and Social Service Department (RSSD) in the continued implementation of the digital archive initiative. The assignment focuses on programme oversight, coordination, delivery tracking, risk management, and reporting. The programme is already under implementation. Reporting to the Director, RSSD the Consultant will review current progress, identify bottlenecks and delivery risks, coordinate follow-up across project contributors, support management decision-making, and complete the deliverables set out below. The consultant will provide advisory, coordination, planning, monitoring, and reporting support to strengthen programme delivery.<br> Work Location<br>To be negotiated.<br> Expected duration<br>The assignment is expected to be for 12 months, with the possibility of extension subject to programme requirements, satisfactory performance, and availability of funds.<br> Duties and Responsibilities<br>The Senior Programme Management Consultant will support the Relief and Social Service Department (RSSD) in the continued implementation of the digital archive initiative. The assignment focuses on programme oversight, coordination, delivery tracking, risk management, and reporting. The programme is already under implementation. Reporting to the Director, RSSD the Consultant will review current progress, identify bottlenecks and delivery risks, coordinate follow-up across project contributors, support management decision-making, and complete the deliverables set out below. The consultant will provide advisory, coordination, planning, monitoring, and reporting support to strengthen programme delivery. The consultant will: 1) Review the current status of the archive initiative, including workplans, deliverables, timelines, risks, contracts, stakeholder roles, staffing arrangements, and implementation challenges 2) Develop and maintain integrated delivery plans, schedules, risk registers, issue logs, dependency trackers, and reporting tools 3) Provide day-to-day coordination support across RSSD stakeholders, project teams, consultants, vendors, and service providers 4) Track progress regularly, including daily or near-daily follow-up on priority tasks, blockers, dependencies, and pending decisions 5) Identify delays, underperformance, resource gaps, and bottlenecks, recommending corrective action as appropriate 6) Support coordination of archive digitization, reading, validation, verification, metadata, investigative documentation, human verification, research support, and knowledge management activities 7)Track and support completion of the reading and verification of master card-related archive records 8) Support development of a model and completion plan for investigative factsheets 9) Facilitate coordination between archive and research stakeholders and technical or service-provider teams to ensure that tools and systems support RSSD requirements 10)Advise senior management on implementation priorities, risks, resource needs, governance arrangements, and future operating requirements 11) Support governance meetings, stakeholder consultations, donor reporting, budget reviews, procurement planning, and implementation reviews 12) Coordinate with the Communications Specialist, as required, to support dissemination of programme achievements, lessons learned, and knowledge products 13) Monitor programme performance, budget utilization, procurement timelines, vendor performance, milestones, risks, outputs, and deliverables against approved workplans 14) Prepare progress reports, briefing notes, presentations, donor reporting inputs, decision logs, management updates, lessons learned, and recommendations for future phases<br> Qualifications/special skills<br>EDUCATION An advanced university degree (Master's degree or equivalent) in a relevant field is required. A first-level university degree (Bachelor's degree or equivalent) in a relevant field, combined with an additional two years of relevant experience, may be accepted in lieu of an advanced university degree. Professional certification in project or programme management, archives, records management, digital preservation, information governance, or knowledge management is desirable EXPERIENCE A minimum of ten years of progressively responsible experience managing complex archive, research, information management, digitization, knowledge management, records management, or related programmes involving multiple interdependent activities is required Experience coordinating multidisciplinary teams, external service providers, vendors, and consultants across archival, research, operational, information management, or technical functions is required Experience managing programme integration, dependencies, risks, delivery tracking, budgets, contracts, reporting requirements, and stakeholder engagement is required Experience providing day-to-day programme coordination, performance tracking, issue escalation, and corrective action recommendations across complex implementation teams is required Experience supporting donor-funded projects and complex multi-stakeholder initiatives involving international organizations, academic institutions, cultural heritage organizations, development partners, or similar stakeholders is required Experience managing or supporting archival digitization, records validation, human verification, metadata, investigative documentation, research documentation, or structured information extraction processes is highly desirable Experience providing strategic advice to senior management on programme implementation, governance, risk management, financial oversight, and organizational priorities is highly desirable Experience with Human-in-the-Loop processes, data annotation, machine learning-enabled extraction, digital repositories, records management systems, metadata frameworks, or structured factsheet workflows is desirable Experience within the United Nations system, international organizations, or humanitarian and development contexts is desirable TECHNICAL SKILLS Strong programme and project management skills, including experience with complex, multi-stakeholder programmes with interconnected deliverables, is required Advanced proficiency in Microsoft Office applications and project management tools is required Strong knowledge of archive, records management, digitization, validation, verification, metadata, research documentation, or knowledge management processes is required Strong ability to maintain delivery trackers, risk registers, dependency logs, budget monitoring tools, and management reporting products is required Understanding of how digital tools, AI-enabled extraction, machine learning, and Human-in-the-Loop processes can support archive, research, validation, and knowledge management activities is desirable Knowledge of digital repository systems, metadata standards, and international standards in archives, records management, digitization, digital preservation, and information governance is desirable<br> Languages<br>Excellent command of written and spoken English is required.<br> Additional Information<br>The total remuneration for this assignment is fixed and non-negotiable at USD 120,000 per year<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Background</p><p>The Central Support Services Division (CSSD) provides operational and administrative support to UNRWA's programmes, including travel and visa administration services. The Travel and Visa Unit facilitates the processing, management, and record keeping of official travel documentation for UNRWA personnel, ensuring compliance with Agency policies and host government requirements. To strengthen document management and improve the accessibility of travel records, the Travel and Visa Unit is seeking an Intern/Volunteer to support the scanning, organization, and archiving of travel-related documentation.</p><p>Objective of the Internship</p><p>The internship offers students or recent graduates an opportunity to gain practical experience in administrative support, records management, and document control within an international organization. The selected intern will assist the Travel and Visa Unit in organizing, digitizing, and maintaining travel documentation, contributing to efficient records management and improved administrative processes.</p><p>Duties and Responsibilities</p><p>Under the direct supervision of the Senior Travel and Visa Assistant and head of Admin Services Section, the Intern/Volunteer will:</p><ul><li>Support the digital transformation and records management initiatives of the Travel and Visa Unit by organizing, validating, and maintaining electronic information in accordance with established information management standards.</li><li>Assist in reviewing operational data and system entries to enhance data quality, reporting accuracy, and management information for decision-making.</li><li>Contribute to the development, documentation, and continuous improvement of business processes, Standard Operating Procedures (SOPs), workflows, and operational guidelines.</li><li>Support business process automation initiatives by assisting with process mapping, requirements gathering, testing, and documentation of digital solutions.</li><li>Provide analytical and coordination support for operational projects, including preparing meeting documentation, recording key decisions, monitoring action points, and supporting implementation activities.</li><li>Assist in maintaining operational dashboards, tracking tools, and performance indicators to support effective service delivery and reporting.</li><li>Conduct research and benchmarking on administrative best practices, digitalization, and process optimization to support continuous improvement initiatives.</li><li>Handle official information with the highest level of professionalism, confidentiality, and integrity.</li><li>Perform other projects and operational support assignments related to administrative service improvement as assigned by the supervisor</li></ul><p>Supervision and Performance Evaluation</p><p>The Intern/Volunteer will work with Head of Administrative Services Section under the direct supervision of the Senior Travel and Visa Assistant or Travel and Visa Associate, who will provide orientation, guidance, and regular feedback throughout the internship. Performance evaluations will be conducted midway through and at the end of the internship to support learning and professional development.</p><p>Duration and Working Conditions</p><p>This is a full-time internship for 6 months, based in Amman</p><p>Intern Benefits</p><ul><li>Opportunity to contribute to impactful initiatives at UNRWA</li><li>Certificate of volunteering and/or professional reference letter upon completion</li><li>Inclusion of work in a professional portfolio</li><li>Collaboration with a diverse, mission-oriented team</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Applicants must meet one of the following criteria: Be currently enrolled in a graduate (bachelor s or equivalent) programme in economics, business administration, logistics, supply chain management, international trade, admin management, international relations, law, political science, computer science, literature and editing, languages or a related field Experience: Applicants to the UNRWA Internship Program are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required No prior work experience is required Previous coursework, internships, or project work related to facilities management, logistics, or property administration is desirable Fluency in English - written and spoken is required Writing skills Languages Excellent written and spoken English and Arabic are required Additional Information Competencies: Analytical thinking and problem-solving Excellent communication and interpersonal skills High proficiency in Microsoft Office tools (Word, Excel, PowerPoint) Attention to detail and ability to manage multiple tasks Demonstrated organizational and coordination abilities</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Role Summary</strong></span></span></p><br><p><span><span>The Accounts Payable Intern will support APCO's North America finance function from APCO's office in Amman, Jordan. The intern will assist with day-to-day accounts payable activities, invoice processing, payment documentation, vendor support, and finance administration while gaining hands-on exposure to accounting operations within a global organization. This role will report to the Accounts Payable Lead in Amman and will work closely with finance colleagues supporting APCO's North America offices. The candidate must be based in Amman, Jordan and available to work on-site from 3:00 PM to 11:00 PM Jordan local time.</span></span></p><br><p><span><span><strong>Job Responsibilities</strong></span></span></p><br><ul><li><p><span><span>Support the review, coding, and processing of supplier invoices in a timely and accurate manner.</span></span></p><br></li><li><p><span><span>Assist with maintaining accounts payable records, invoice files, payment confirmations, and supporting documentation.</span></span></p><br></li><li><p><span><span>Help verify invoices, expense-related documentation, and vendor information in line with internal procedures.</span></span></p><br></li><li><p><span><span>Support vendor account reconciliations and follow up on outstanding items as required.</span></span></p><br></li><li><p><span><span>Assist with monitoring accounts payable mailboxes and responding to routine inquiries under the guidance of the Accounts Payable Lead.</span></span></p><br></li><li><p><span><span>Support the preparation of payment documentation and related finance trackers.</span></span></p><br></li><li><p><span><span>Assist with data entry and updates within APCO’s accounting and finance systems.</span></span></p><br></li><li><p><span><span>Help identify discrepancies and escalate issues to the Accounts Payable Lead when needed.</span></span></p><br></li><li><p><span><span>Support month-end closing activities, reporting requirements, and accounts payable follow-ups.</span></span></p><br></li><li><p><span><span>Participate in finance process improvement initiatives and ad hoc assignments as requested.</span></span></p><br></li></ul><p><span><span><strong>Requirements</strong></span></span></p><br><ul><li><p><span><span>Bachelor's degree in accounting, Finance, Business Administration, or a related field.&nbsp;</span></span></p><br></li><li><p><span><span>Previous internship experience in finance or accounting is a plus.</span></span></p><br></li><li><p><span><span>Strong attention to detail and accuracy.</span></span></p><br></li><li><p><span><span>Good organizational and time management skills.</span></span></p><br></li><li><p><span><span>Proficiency in Microsoft Excel and other Microsoft Office applications.</span></span></p><br></li><li><p><span><span>Strong verbal and written communication skills in English.</span></span></p><br></li><li><p><span><span>Proactive, reliable, and eager to learn.</span></span></p><br></li><li><p><span><span>Ability to work collaboratively with local and international teams.</span></span></p><br></li></ul><p><span><span><strong>Careers at APCO</strong></span></span></p><br><p><span><span>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</span></span></p><br><br><p><span><span><b>About APCO</b></span></span></p><br> <p><span>APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.&nbsp;</span></p><br><br> <p><span>Founded in 1984,&nbsp;</span><span>with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.</span></p><br><br> <p><span><span>Headquartered in Washington, D.C., APCO is&nbsp;</span><span>comprised</span><span>&nbsp;of strategic advisers,&nbsp;</span><span>consultants</span><span>&nbsp;and creators, working together across borders and functions, to provide services and&nbsp;</span><span>expertise</span><span>&nbsp;on financial, competitive,&nbsp;</span><span>political</span><span>&nbsp;and societal issues.&nbsp;</span></span></p><br><br> <p><span><span>APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the&nbsp;</span><span>health, energy, technology, transportation &amp;&nbsp;</span><span>infrastructure</span><span>&nbsp;and food &amp; consumer products sectors. For 40 years, the firm has provided public affairs, crisis &amp; reputation, impact, corporate&nbsp;</span><span>reputation</span><span>&nbsp;and global solutions services.&nbsp;</span></span></p><br><br> <p><span>APCO is&nbsp;</span><span><span>renowned for its ability to champion clients’ interests and permission to&nbsp;</span><span>operate</span><span>, build their reputation and strengthen their standing.&nbsp;</span></span><span>APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.</span></p><br><br> <p><span>By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Servme!<br> A powerhouse guest experience and CRM platform built for modern hospitality.<br> Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics.<br> Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.<br> We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels.<br> And yes, we're growing fast.<br> With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond.<br> Ready to serve smarter?<br> That's Servme.<br> The Job in a Nutshell We are looking for an experienced Sales Development Representative (SDR) to drive top-of-the-funnel growth by identifying, engaging, and qualifying prospective customers.<br> This role is ideal for a high-energy, self-motivated sales professional who enjoys outbound prospecting, relationship-building, and creating opportunities for the sales team.<br> As a key contributor to the Sales team, you will be responsible for generating qualified leads, booking meetings and demos, and helping build a strong and predictable sales pipeline.<br> You will work closely with Sales and Marketing to identify and engage target accounts across restaurants, F&amp;B groups, and hospitality brands.<br> What Will You Do❓ Responsibilities: Own outbound prospecting efforts across assigned territories and target accounts, driving consistent top-of-the-funnel pipeline growth.<br> Identify, research, and engage target accounts through cold calling, emailing, social selling, and strategic outreach.<br> Drive top-of-the-funnel lead generation to support revenue growth.<br> Identify and qualify sales opportunities through cold calling, emailing, social selling, and networking.<br> Respond to inbound leads and conduct outbound outreach to target accounts.<br> Build rapport with prospects and identify key decision-makers and influencers.<br> Schedule qualified meetings and demos for the Sales team.<br> Educate prospects on Servme's platform, value proposition, and use cases.<br> Make regular in-person visits to prospective and existing clients across Lebanon to build relationships and support outbound efforts.<br> Nurture leads until they are sales-ready and hand off smoothly to Account Executives.<br> Maintain accurate and up-to-date records in the CRM and sales tools.<br> Consistently meet or exceed daily, weekly, and monthly KPIs and targets.<br> Collaborate closely with Sales, Marketing, Customer Success, and Product teams.<br> Continuously refine outreach messaging, email templates, and call scripts.<br> Bring new ideas, creativity, and insights to improve SDR processes and performance.<br> What Are We Looking For❓ 2–4 years of experience in sales development, lead generation, or B2B sales Proven ability to generate qualified opportunities through outbound and inbound channels Strong communication and relationship-building skills Comfortable with cold outreach and objection handling Experience using CRM and sales tools (e.<br>g., HubSpot, Salesforce, or other platforms) Ability to work in a fast-paced, target-driven SaaS environment Strong organizational skills and attention to detail Willingness to travel locally for regular in-person client visits Fluency in English and Arabic is required; French is a strong advantage What We Offer You❗ We believe you will love working at Servme!<br> We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<br></span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Key deliverables and responsibilities</h4> <h4>Planning & organizing:</h4> <p>Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.<br> Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.</p> <h4>Operations:</h4> <p>Attends regular training sessions in line with the departmental policies and procedures i.e. guest care, product knowledge, grooming standards, up-selling, etc.<br> Works as per instructions from the immediate supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.<br> Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.<br> Ensures proper appearance (condition of uniforms) and grooming whilst on duty.<br> Handles the guest greeting upon arrival and their seating through the hostess.<br> Ensures that under no circumstances the entrance is left unattended.<br> Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being.<br> Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).<br> Reports cleanliness and maintenance issues to the immediate supervisor.<br> Handles guest complaints as per instructions or consults the immediate supervisor.<br> Does all mise-en-place work according to the whole day service requirements.<br> Reports any equipment failures or problems to the Maintenance Department.<br> Passes any maintenance requests to the Maintenance Department.<br> Participates in any training or development schemes as recommended by senior management.<br> Attends all regular departmental briefings and contributes to open communication within the assigned team.<br> Treats guests and colleagues in a polite and courteous manner.<br> Observes high standards of personal hygiene.<br> Maintains clean and organized side stations at all times.<br> Anticipates customers’ needs.<br> Is flexible in assisting around different areas of the hotel.<br> Is familiar with the company’s internal policies and safety procedures.<br> Helps in other areas of the hotel if the situation requires.<br> Has a complete understanding of and adheres to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health and safety.<br> Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.<br> Carries out any other reasonable duties and responsibilities as assigned.</p> <h4>Administration:</h4> <p>Works hand in hand with the hostess to ensure the name tag is complete and in proper position.<br> Ensures business cards and database are handed over to the hostess for the record.<br> Makes sure all the bills are handed over to the cashier.<br> Ensures all items are charged accordingly in the micros system as per the guest consumption.</p> <h4>Additional information</h4> <h4>Your team and working environment:</h4> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Key deliverables and responsibilities</h4> <h4>Planning & organizing:</h4> <p>Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.<br> Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.</p> <h4>Operations:</h4> <p>Attends regular training sessions in line with the departmental policies and procedures i.e. guest care, product knowledge, grooming standards, up-selling, etc.<br> Works as per instructions from the immediate supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.<br> Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.<br> Ensures proper appearance (condition of uniforms) and grooming whilst on duty.<br> Handles the guest greeting upon arrival and their seating through the hostess.<br> Ensures that under no circumstances the entrance is left unattended.<br> Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being.<br> Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).<br> Reports cleanliness and maintenance issues to the immediate supervisor.<br> Handles guest complaints as per instructions or consults the immediate supervisor.<br> Does all mise-en-place work according to the whole day service requirements.<br> Reports any equipment failures or problems to the Maintenance Department.<br> Passes any maintenance requests to the Maintenance Department.<br> Participates in any training or development schemes as recommended by senior management.<br> Attends all regular departmental briefings and contributes to open communication within the assigned team.<br> Treats guests and colleagues in a polite and courteous manner.<br> Observes high standards of personal hygiene.<br> Maintains clean and organized side stations at all times.<br> Anticipates customers’ needs.<br> Is flexible in assisting around different areas of the hotel.<br> Is familiar with the company’s internal policies and safety procedures.<br> Helps in other areas of the hotel if the situation requires.<br> Has a complete understanding of and adheres to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health and safety.<br> Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.<br> Carries out any other reasonable duties and responsibilities as assigned.</p> <h4>Administration:</h4> <p>Works hand in hand with the hostess to ensure the name tag is complete and in proper position.<br> Ensures business cards and database are handed over to the hostess for the record.<br> Makes sure all the bills are handed over to the cashier.<br> Ensures all items are charged accordingly in the micros system as per the guest consumption.</p> <h4>Additional information</h4> <h4>Your team and working environment:</h4> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Role -Principal Engineer – Electrical (Aviation)&nbsp;<br>Verbal and written communication in English is mandatory<br>Responsibilities:</strong><ul><li>Lead electrical design from feasibility and Basis of Design (BoD) through detailed design, tender and construction support for aviation facilities.</li><li>Own the electrical power strategy for large-scale facilities (e.g., hangar bays): MV/LV distribution, redundancy, load management, earthing, and control philosophies—balancing reliability, safety, and energy performance (IEC/NFPA context).</li><li>Engineer electrical systems for hazardous operations: paint booths/rooms, fuel-cell maintenance areas, welding zones—ensuring compliance with ATEX/IECEx and coordination with mechanical ventilation and controls.</li><li>Design and specify power systems for aviation facilities: transformers, generators, UPS, distribution boards, and backup systems for mission-critical operations.</li><li>Integrate electrical utilities across MRO and workshop environments—ground power units (GPU), PCA interfaces, process equipment loads, and coordination with mechanical, fire/life safety, and control systems.</li><li>Shape electrical systems for catering facilities: resilient power distribution for kitchens, cold-chain systems, and hygienic areas aligned with HACCP/ISO 22000 requirements.</li><li>Deliver BIM-led coordination (Revit/Navisworks) across architecture, structures, MEP, and specialist systems; lead clash resolution and model QA.</li><li>Perform calculations and studies: load estimation, cable sizing, protection coordination, short-circuit analysis, and lighting design.</li><li>Author technical documents: BoD, load schedules, single-line diagrams (SLDs), specifications, and commissioning plans.</li><li>Mentor and review engineers/designers; lead design reviews, HAZOPs, and constructability/operability workshops.</li><li>Engage stakeholders—airlines, MROs, airport operators, and authorities—to secure approvals and ensure smooth delivery.</li><li>Lead retrofit, refurbishment, and brownfield upgrades in operational airport environments—assessing existing systems, planning phased upgrades, and integrating new systems with minimal disruption while improving capacity, compliance, and energy performance.</li></ul><strong>Key systems &amp; domains you’ll cover:</strong><ul><li>Hangars &amp; workshops: MV/LV distribution, ground power units (GPU), PCA electrical interfaces, high-bay lighting, emergency power, earthing and bonding for aircraft safety, and hangar door electrics.&nbsp;</li><li>Paint/corrosion control: hazardous-area electrical systems, explosion-proof equipment, interlocks, LEL monitoring interfaces, and ATEX/IECEx compliance coordinated with ventilation and controls.&nbsp;</li><li>Welding &amp; fabrication: power distribution for welding equipment, equipment earthing, task lighting, and integration with extraction/LEV systems aligned with OSHA/ACGIH guidance.&nbsp;</li><li>Power systems: transformers, generators, UPS, LV panels, and distribution networks designed for redundancy, resilience, and mission-critical operations.&nbsp;</li><li>Catering facilities: resilient power supply for kitchens, cold rooms/freezers, food processing areas, and hygienic zoning aligned with HACCP/ISO 22000 requirements.&nbsp;</li><li>ELV &amp; controls: fire alarm systems (NFPA 72), ICT, security (CCTV/access control), structured cabling, and BMS/SCADA integration for operational monitoring and control.</li></ul><br> <strong>Qualifications:</strong><ul><li>Bachelor’s degree in electrical engineering; Master's degree preferred.</li><li>Professionally registered (CEng, PE, or equivalent).</li><li>15+ years' experience in electrical building services design, including aviation and complex infrastructure projects.</li><li>Demonstrated experience leading multidisciplinary design teams and delivering major projects.</li></ul><strong>Technical Expertise:</strong><ul><li>Strong knowledge of international electrical design codes, standards, and aviation requirements.</li><li>Expertise in MV/LV power distribution, load assessments, protection systems, and earthing design.</li><li>Proficiency in BIM and industry-standard design software, including Revit, Navisworks, ETAP, and Dialux.</li><li>Experience in airport facilities, terminal buildings, and aviation-related infrastructure is highly desirable</li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>Aramex is seeking an experienced and detail-oriented Senior Compliance Officer to join our Compliance team. In this role, you will be responsible for overseeing and ensuring compliance with applicable laws, regulations, and internal policies specific to the logistics and transportation industry. The ideal candidate will have a strong background in compliance, risk management, and regulatory requirements, with the ability to effectively communicate and collaborate across departments.</p><br><br> <br>Job Description <br><ul> <li>Oversee and review the work of compliance officers and analysts.</li> <li>Lead complex due diligence cases and high-risk transactional reviews.</li> <li>Provide guidance and quality checks on compliance screenings and investigations.</li> <li>Make informed decisions within defined risk thresholds, escalating where necessary.</li> <li>Manage and timely deliver compliance projects and initiatives.</li> <li>Collaborate with various internal departments to ensure consistent compliance practices.</li> <li>Contribute to improving internal processes and identifying compliance risks.</li> <li>Participate in training, onboarding, and mentoring new team members.</li> </ul><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in Business, Engineering, or related field.</li> <li>3–4 years of experience in compliance roles, ideally with exposure to both transactional and third-party risk management.</li> <li>Strong working knowledge of regulatory compliance and expectation, ethics, and corporate governance.</li> <li>Proven experience in managing projects and time management.</li> <li>Confident communicator with sound judgment and problem-solving skills.</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills <br>Business Acumen<br>Communication Skills<br>Stakeholder Management<br>Auditing<br>Problem Solving<br>Attention To Details<br>Organization &amp; Planning<br>Analytical Skills<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p><span><span><span><span><span>The Senior Logistics Supervisor will oversee daily logistics operations to ensure the efficient and timely delivery of goods. This role involves managing a team, coordinating with various departments, and optimizing logistics processes to enhance service quality and operational efficiency.</span></span></span></span></span></p><br><br> <br>Job Description <br><ul> <li><span><span><span>Supervise and mentor logistics staff, providing guidance and support to enhance performance and professional development.</span></span></span></li> <li><span><span><span>Oversee daily logistics operations, including warehousing, inventory management, and transportation, ensuring adherence to company policies and procedures.</span></span></span></li> <li><span><span><span>Analyze logistics processes to identify inefficiencies and implement improvements to enhance service delivery and reduce costs.</span></span></span></li> <li><span><span><span>Collaborate with internal departments, including sales, customer service, and procurement, to ensure seamless logistics operations and customer satisfaction.</span></span></span></li> <li><span><span><span>Track and report key performance indicators (KPIs) related to logistics operations, ensuring targets are met or exceeded.</span></span></span></li> <li><span><span><span>Monitor inventory levels, conduct regular audits, and ensure optimal stock levels to meet customer demands.</span></span></span></li> <li><span><span><span>Manage relationships with external logistics providers, negotiating contracts and ensuring compliance with service level agreements (SLAs).</span></span></span></li> <li><span><span><span>Ensure all logistics operations comply with health, safety, security, and environmental regulations and company standards.</span></span></span></li> <li><span><span><span>Provide training and development opportunities for staff to enhance their skills and knowledge in logistics and supply chain management.</span></span></span></li> <li><span><span><span>Address customer inquiries and resolve logistics-related issues promptly to maintain high levels of customer satisfaction.</span></span></span></li> </ul> <br>Job Requirements - Experience and Education <br><ul> <li><span><span><span>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.</span></span></span></li> <li><span><span><span>&nbsp;5 years of experience in logistics or supply chain management, with at least 2 years in a supervisory role.</span></span></span></li> <li><span><span><span>Strong understanding of logistics processes, inventory management, and transportation operations.</span></span></span></li> </ul> <br>Leadership Behaviors <br>Building Outstanding Teams<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills <br>Adaptability<br>Analytical Skills<br>Attention To Details<br>Communication Skills<br>Customer Focus<br>Financial Acumen<br>Leadership Skills<br>Negotiation Skills<br>Problem Solving<br>Project Management<br>Regulatory Compliance<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an L1 SOC Analyst with 1–3 years of experience to monitor security events, identify potential threats, and support the Security Operations Center (SOC) in responding to security incidents.<br> The ideal candidate should have a good understanding of cybersecurity fundamentals and security monitoring.<br> Key Responsibilities Monitor security alerts and events using SOC monitoring tools.<br> Perform initial analysis and triage of security incidents.<br> Escalate suspicious activities to higher-level SOC analysts when required.<br> Investigate security alerts and document findings.<br> Monitor system and network logs for potential security threats.<br> Follow incident response procedures and SOC playbooks.<br> Maintain accurate documentation of security events and incidents.<br> Work closely with the cybersecurity team to support daily SOC operations.<br> Bachelor's degree in Computer Science, Cyber Security, Information Technology, or a related field.<br> 1–3 years of experience in a Security Operations Center (SOC) or cybersecurity role.<br> Basic understanding of cybersecurity concepts and security monitoring.<br> Familiarity with security incidents, threats, and vulnerabilities.<br> Strong analytical and problem-solving skills.<br> Good communication and teamwork skills.<br> Willingness to work in a 24/7 shift environment if required.<br> Nice to Have Knowledge of SIEM tools.<br> Familiarity with Windows, Linux, and networking fundamentals.<br> Certifications such as Security+, CEH, or SC-200 are an advantage.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>3+ years of non-internship professional software development experience</p><p>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</p><p>Experience programming with at least on-</p><p>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</p><p>Bachelor's degree in computer science or equivalent</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3+ years of non-internship professional software development experience</p><p>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</p><p>Experience programming with at least on-</p><p>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</p><p>Bachelor's degree in computer science or equivalent</p><p></p></section>

<p><h4>Description</h4> <p>BlackStone eIT is seeking an experienced and visionary AI team lead to oversee and guide our artificial intelligence initiatives. As the AI team lead, you will be responsible for leading a team of AI engineers and data scientists to develop innovative AI solutions that drive business growth and enhance user experiences. You will collaborate with cross-functional stakeholders to design and implement cutting-edge AI technologies and ensure successful project delivery.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead, mentor, and manage a team of AI engineers and data scientists.</li> <li>Design and develop scalable AI models and algorithms tailored to business needs.</li> <li>Collaborate with product managers, software developers, and business stakeholders to define AI project requirements.</li> <li>Ensure rigorous testing, validation, and deployment of AI solutions.</li> <li>Stay current with the latest advancements in AI, machine learning, and data science technologies.</li> <li>Establish best practices and standards for AI development within the team.</li> <li>Identify opportunities for AI integration to improve products and services.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s or master’s degree in computer science, artificial intelligence, data science, or related field.</li> <li>At least 8 years of experience in AI, machine learning, or data science roles.</li> <li>Proven leadership experience managing technical teams.</li> <li>Strong proficiency in programming languages such as Python, R, or Java.</li> <li>Experience with machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.</li> <li>Solid understanding of data processing, feature engineering, and statistical modeling.</li> <li>Familiarity with cloud platforms (AWS, Azure, or Google Cloud) for AI deployment.</li> <li>Excellent problem-solving, analytical, and communication skills.</li> <li>Ability to translate complex AI concepts into actionable business solutions.</li> </ul> <h4>Benefits</h4> <ul> <li>Paid time off</li> <li>Performance bonus</li> <li>Training & development</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Senior QA Frontend Engineer to join our dynamic team.</p><p><b>Responsibilities</b>:</p><ul><li>Understand complex business domain, define an effective test scope, and actively contribute to requirements analysis and feedback discussions</li><li>Collaborate with developers, product managers, and business stakeholders to ensure quality throughout the SDLC</li><li>Design, develop, and execute functional tests across the frontend and integration tests with APIs, and backend systems</li><li>Leverage AI tools to generate test cases, analyze UI/API failures, and streamline bug reporting workflows</li><li>Use prompt engineering techniques with AI tools to enhance exploratory testing, increase test coverage, and generate test data</li><li>Build &amp; maintain robust automated tests using modern automation tools like cypress</li><li>Actively participate in sprint planning, code reviews, and technical discussions, offering input that strengthens product quality</li><li>Clearly communicate testing progress, risks, and status to relevant stakeholders</li><li>Contribute to continuous improvement of QA processes and standards within team</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years experience in software testing, ideally with a web and API testing background</li><li>Ability to understand complex business domain, and identify business and test use cases</li><li>Experience working in Agile environments with different cross-functional teams</li><li>Skilled in JavaScript-based automation, particularly using tools such as Cypress</li><li>Familiarity with API testing tools (e.g., Postman) and backend validation techniques</li><li>Exposure to AI-assisted testing tools (e.g., Cursor AI, GitHub Copilot) and understanding of their role in modern QA workflows is a plus</li><li>Strong analytical and problem-solving skills, with the ability to think critically and approach challenges methodically</li><li>Proactive communicator who actively engages in team discussions, shares ideas, and collaborates effectively with distributed teams</li></ul><p></p></section>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>