Operation Manager Jobs in Jordan

<p><h4>Job purpose</h4> <p>Performing the salaries payments activities efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.</p> <h4>Key accountability areas</h4> <strong>Salaries and benefits:</strong> <ul> <li>Check and review monthly salaries.</li> </ul> <strong>Payroll amendments:</strong> <ul> <li>Check payroll amendment requests (housing, transportation, other incentives, and benefits) for KSA and overseas.</li> <li>Prepare manual amendment letters for mobile, internet incentives and other incentives.</li> </ul> <strong>Business operations:</strong> <ul> <li>Prepare and follow up KSA and overseas final settlements.</li> <li>Check and upload increments in SuccessFactors.</li> <li>Renew and fix employees’ annual contract.</li> <li>Check and process school fees payment.</li> <li>Review and check monthly incentives.</li> <li>Review and check overtime reports.</li> <li>Process residence fees payments and housing loan requests.</li> <li>Activate monthly deductions.</li> <li>Check new bank accounts entries.</li> <li>Prepare bank loan letters.</li> <li>Process and check first time ticket payment.</li> <li>Archive payroll documents.</li> </ul> <h4>Role accountability</h4> <strong>HR proficiency:</strong> <ul> <li>Ability to obtain updated soft and technical skills related to the job.</li> </ul> <strong>Delivery:</strong> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <strong>Problem-solving:</strong> <ul> <li>Solve any related problems that arise and escalate any complex operational issues.</li> </ul> <strong>Quality:</strong> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <strong>Business process improvements:</strong> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li> </ul> <strong>Compliance:</strong> <ul> <li>Comply with related policy and procedures and work instructions.</li> </ul> <strong>Health, safety, and environment:</strong> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <h4>Academic qualification</h4> <p>Bachelor degree in accounting and finance or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Accounting best practices</li> <li>Accounting methods</li> <li>Accounting principles</li> <li>Accounting rules/guidelines</li> <li>Accounting systems</li> <li>Accounting theory/concepts</li> <li>Financial reporting</li> <li>HRIS payroll systems</li> <li>Payroll administration</li> <li>Payroll compensation analysis</li> <li>Payroll policy</li> <li>Payroll processing and reporting</li> <li>Payroll reconciliation</li> <li>Financial planning</li> <li>Financial analysis</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Job Description<br><br><p><strong>Key Deliverables and Responsibilities</strong></p><br><p><strong>Planning &amp; Organizing:</strong></p><br><ol><li>Plan cleaning schedule according to the Room Status Sheet allocation.</li><li>Ensure Housekeeping trolley is stocked daily in a neat and organised manner.</li><li>Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions</li></ol><p><strong>Operations:</strong></p><br><p><strong>Washing and Cleaning:</strong></p><br><ul><li><strong>Laundry Processing:</strong><ul><li>Sort soiled linens, towels, uniforms, and other items based on fabric type, color, and cleaning requirements.</li><li>Operate industrial washing machines and dryers to wash and dry laundry in an efficient and timely manner.</li><li>Pre-treat stains and heavily soiled items using appropriate chemicals and techniques.</li></ul></li><li><strong>Handling Delicate Fabrics:</strong><ul><li>Follow specific washing instructions for delicate or special items such as uniforms, guest laundry, and high-quality linens.</li><li>Use the correct washing cycles, water temperatures, and cleaning solutions to ensure fabric preservation.</li></ul></li><li><strong>Chemicals and Detergents:</strong><ul><li>Use the correct amount of detergents, softeners, and chemicals for each load of laundry.</li><li>Ensure proper handling and storage of cleaning chemicals in compliance with safety protocols.</li></ul></li></ul><p><strong>Quality Control:</strong></p><br><ul><li><strong>Inspection and Folding:</strong><ul><li>Inspect all washed items for stains, damage, or incomplete cleaning and rewash items if necessary.</li><li>Fold, iron, and neatly organize clean laundry, ensuring it meets the resort’s quality standards.</li></ul></li><li><strong>Equipment Maintenance:</strong><ul><li>Maintain and clean washing machines, dryers, and other laundry equipment to ensure they operate smoothly.</li><li>Report any equipment malfunctions or breakdowns to the Laundry Supervisor immediately.</li></ul></li></ul><p><strong>Guest Laundry Service:</strong></p><br><ul><li><strong>Personalized Laundry Service:</strong><ul><li>Handle guest laundry requests by washing, drying, and folding guest clothes according to their specific instructions.</li><li>Ensure timely delivery of clean laundry back to guests, providing an exceptional level of service.</li></ul></li></ul><p><strong>Health, Safety, and Hygiene:</strong></p><br><ul><li><strong>Health &amp; Safety Compliance:</strong><ul><li>Adhere to all health and safety guidelines, including the safe handling of chemicals and following proper laundry procedures.</li><li>Wear protective gear and follow safety protocols to prevent injuries or accidents in the laundry area.</li></ul></li><li><strong>Cleanliness:</strong><ul><li>Ensure that the laundry room and all equipment are kept clean, sanitized, and organized at all times.</li><li>Dispose of waste and lint from dryers according to proper procedures.</li></ul></li></ul><p><strong>Coordination and Teamwork:</strong></p><br><ul><li><strong>Team Support:</strong><ul><li>Work closely with other members of the laundry and housekeeping teams to meet daily laundry quotas and schedules.</li><li>Assist other laundry staff with sorting, folding, and ironing when required.</li></ul></li><li><strong>Communication:</strong></li></ul><ul><li><ul><li>Communicate any laundry-related issues or special requests to the Laundry Supervisor.</li><li>Report any damaged items or concerns about quality to the supervisor promptly.</li></ul></li></ul><p>Administration:</p><br><p>Use the duty shift checklists to ensure tasks are completed.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Do you want to make a difference in people's lives?&nbsp;</strong></p><br><p><span>We are looking for a</span><strong> Retention Agent</strong><span> (</span><strong>Spanish Speaker</strong><span>) to join our growing team!&nbsp;</span></p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong><span>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </span></p><br><p><span>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, </span><strong>WUDUH </strong><span>is where you can grow and succeed.&nbsp;</span></p><br><p>Job Objectives: </p><br><p>The Retention Agent – Spanish is responsible for reducing client churn and improving customer engagement by identifying at-risk clients, addressing their concerns, and providing tailored solutions. The agent ensures consistent service quality, resolves customer issues effectively, and builds strong, trust-based relationships—while also supporting the Retention department’s goals through high-performance metrics and collaboration with internal teams.</p><br><p>Responsibilities and duties: </p><br><p>1. Customer Retention</p><br><p>• Proactively reach out to at-risk clients or those with expiring contracts to assess needs</p><br><p>• Address concerns, resolve renewal barriers, and deliver retention-focused solutions</p><br><p>• Support retention campaigns in coordination with internal teams</p><br><p>• Maintain a customer-first approach to foster loyalty and satisfaction</p><br><p>2. Quality Assurance</p><br><p>• Uphold communication standards in all client interactions</p><br><p>• Monitor QC scores and improve service delivery through training and feedback</p><br><p>• Apply customer feedback to refine approach and resolve root issues</p><br><p>3. KPI &amp; Performance Management</p><br><p>• Meet or exceed KPIs including Retention Success Rate, PTL, and Schedule Conformance</p><br><p>• Utilize data to track trends, set goals, and implement improvement strategies</p><br><p>• Ensure timely follow-ups and policy compliance</p><br><p>4. Client Relationship Management</p><br><p>• Build and maintain long-term client relationships through consistent, personalized interactions</p><br><p>• Follow up on previous engagements to ensure full resolution and satisfaction</p><br><p>• Collaborate cross-functionally to deliver on customer needs and requests</p><br><p>5. Problem Resolution</p><br><p>• Quickly analyze and resolve customer complaints with professionalism</p><br><p>• Escalate complex issues appropriately while maintaining transparency with clients</p><br><p>• Use empathy to de-escalate and rebuild trust during tense interactions</p><br><p>6. Operational Support</p><br><p>• Assist with inquiries, document requests, and general support in line with procedures</p><br><p>• Contribute to process improvements and operational best practices</p><br><p>• Prioritize tasks to ensure smooth daily workflow</p><br><p>Qualifications: </p><br><p>• Diploma in Business Administration, Finance, or a related field</p><br><p>• Bachelor’s degree in Business Administration, Finance, or a related field is a plus.</p><br><p>Years of Experience: </p><br><p>1-2 years of experience; prior work in customer service or retention is a plus</p><br><p>Behavioral Requirements/Competencies:</p><br><p>• Customer-first mindset with proactive problem-solving</p><br><p>• Strong verbal and written communication skills</p><br><p>• Demonstrated accountability and attention to detail</p><br><p>• Ability to work under pressure and adapt to change</p><br><p>Technical Requirements:</p><br><p>• Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Outlook)</p><br><p>• Comfortable working with client databases, file updates, and communication tools</p><br><p><strong>What we offer:</strong>&nbsp;</p><br><ul> <li>Comprehensive health insurance&nbsp;</li> <li>Competitive compensation package&nbsp;</li> <li>Prime central location&nbsp;</li> <li>Discounts on food, beverages, and wellness services&nbsp;</li> <li>Continuous learning and development opportunities&nbsp;</li> <li>A dynamic, inclusive, and supportive work environment&nbsp;</li> <li>A workplace led by Gen Z and Millennials&nbsp;</li> </ul><p><strong>Employment type:</strong>&nbsp;</p><br><ul> <li>Full-time&nbsp;</li> <li>On-site&nbsp;</li> </ul><p><strong>Working days:</strong>&nbsp;</p><br><ul> <li>Monday to Friday: Night Shift&nbsp;</li> <li>6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</li> </ul><p><strong>Ready to make your mark?</strong>&nbsp;</p><br><p>Apply now for a career that merges your talents with innovation. At <strong>WUDUH</strong>, your journey to a fulfilling career is just a click away!&nbsp;</p><br><p>Learn more at <strong><em>wuduh.zenats.com</em></strong>&nbsp;</p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong>&nbsp;</p><br><p><em>Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.</em>&nbsp;</p><br><p><strong>Stay connected</strong>&nbsp;</p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>.&nbsp;</em>&nbsp;</p><br><p><em>You can find us on:&nbsp;</em>&nbsp;</p><br><ul> <li> <em>LinkedIn</em>&nbsp;</li> <li> <em>Instagram</em>&nbsp;</li> </ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Do you want to make a difference in people's lives?&nbsp;</strong></p><br><p>We are looking for a <strong>Customer Service Representative </strong>(<strong>English Speaker</strong>) to join our growing team!&nbsp;</p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </p><br><p>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, <strong>WUDUH </strong>is where you can grow and succeed.&nbsp;</p><br><p><strong>Job Objectives:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><p>The Customer Service Representative (CSR) is responsible for delivering exceptional support to clients by addressing inquiries, resolving service-related issues, and guiding customers through WUDUH's financial programs. Operating within a fast-paced call center environment, the CSR ensures that each interaction is handled with clarity, empathy, and professionalism while maintaining compliance with company standards.</p><br><p><strong>What you'll be doing:</strong></p><br><p><strong>Customer Interaction</strong></p><br><ul> <li>Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.</li> <li>Proactively reach out to customers for follow-ups, updates, or issue resolutions.</li> </ul><p><strong>Issue Resolution</strong></p><br><ul> <li>Assist customers in resolving program or service-related issues, providing accurate information and solutions.</li> <li>Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.</li> </ul><p><strong>Product/Service Knowledge</strong></p><br><ul><li>Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.</li></ul><p><strong>Communication</strong></p><br><ul> <li>Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.</li> <li>Practice active listening to fully understand customer needs and concerns.</li> <li>Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.</li> <li>Exercise patience when interacting with customers to ensure a positive experience.</li> </ul><p><strong>Customer Education</strong></p><br><ul> <li>Educate customers about program features, usage, policies, and procedures.</li> <li>Guide customers on utilizing self-service options and online resources.</li> </ul><p><strong>Compliance</strong></p><br><ul> <li>Ensure compliance with company policies, procedures, and service standards.</li> <li>Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.</li> <li>Prioritize tasks based on urgency and importance.</li> </ul><p><strong>Qualifications:</strong></p><br><p>• Diploma in Business Administration, Communications, or a related field</p><br><p>• Bachelor’s degree is a plus “Students are also encouraged to apply”</p><br><p><strong>Years of Experience:</strong></p><br><p>Less than a year of experience “a high-volume call center environment preferred”</p><br><p>Fresh graduates and students are also encouraged to apply.</p><br><p><strong>Competencies / Behavioral Requirements:</strong></p><br><p>• Strong problem-solving skills with the ability to de-escalate tense situations.</p><br><p>• High attention to detail and reliable in follow-up.</p><br><p>• Self-motivated with a strong sense of initiative and independence.</p><br><p>• Able to work in a dynamic, fast-paced team environment.</p><br><p><strong>Technical Requirements:</strong></p><br><p>• Basic understanding of CRM systems and call center tools.</p><br><p>• Ability to navigate and update client records with accuracy and efficiency.</p><br><p>• Fluent English speaker (verbal and written).</p><br><p><strong>What we offer:</strong>&nbsp;</p><br><ul> <li>Comprehensive health insurance&nbsp;</li> <li>Competitive compensation package&nbsp;</li> <li>Prime central location&nbsp;</li> <li>Discounts on food, beverages, and wellness services&nbsp;</li> <li>Continuous learning and development opportunities&nbsp;</li> <li>A dynamic, inclusive, and supportive work environment&nbsp;</li> <li>A workplace led by Gen Z and Millennials&nbsp;</li> </ul><p><strong>Employment type:</strong>&nbsp;</p><br><ul> <li>Full-time&nbsp;</li> <li>On-site&nbsp;</li> </ul><p><strong>Working days:</strong>&nbsp;</p><br><ul> <li>Monday to Friday: Night Shift&nbsp;</li> <li>6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</li> </ul><p><strong>Ready to make your mark?</strong>&nbsp;</p><br><p>Apply now for a career that merges your talents with innovation. At <strong>WUDUH</strong>, your journey to a fulfilling career is just a click away!&nbsp;</p><br><p>Learn more at <strong><em>wuduh.zenats.com</em></strong>&nbsp;</p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong>&nbsp;</p><br><p><em>Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.</em>&nbsp;</p><br><p><strong>Stay connected</strong>&nbsp;</p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>.&nbsp;</em>&nbsp;</p><br><p><em>You can find us on:&nbsp;</em>&nbsp;</p><br><ul> <li> <em>LinkedIn</em>&nbsp;</li> <li> <em>Instagram</em>&nbsp;</li> </ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br> <br> </div>

<p>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p><p>Your Opportunity: We are seeking a highly experienced Senior Software Engineer to act as a technical pillar within our innovative engineering team. This role is ideal for a high-impact Individual who thrives on autonomy and scale. You will be responsible for driving massive, complex projects from conceptualization and architectural design all the way to implementation, deployment, and landing. You will operate at a high level, providing technical leadership across multiple teams. By working closely with product managers, leadership, and engineers across the company, you will shape our technical strategy, tackle our most difficult scaling challenges, and continuously broaden the capabilities of our cutting-edge AI and contact center solutions.</p><p>Your Top Responsibilities:</p><ul><li>End-to-End Ownership: Drive massive, cross-functional engineering projects from raw concept to successful production deployment and monitoring.</li><li>Architectural Leadership: Lead the design and architecture of highly available, scalable, and robust systems, services, and databases that span across multiple engineering teams.</li><li>Technical Force Multiplier: Set the standard for engineering excellence. Conduct rigorous code reviews, establish best practices, and improve our development and deployment pipelines and strategies.</li><li>Complex Problem Solving: Debug, profile, and troubleshoot the most complex systemic and performance issues within a high-concurrency, real-time SaaS environment.</li><li>Cross-Team Alignment: Act as a technical anchor, collaborating with various squads to ensure architectural consistency, and the strategic reduction of technical debt.</li><li>Mentorship: Elevate the entire engineering team by mentoring mid-level and junior engineers, guiding their technical growth, and helping ramp up new joiners.</li></ul><p>What We Expect from You:</p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul><p>What We Provide:</p><ul><li>Join a world-class team at Maqsam, where your growth is our priority. Here s what you can expect:</li><li>High-Impact Work: The autonomy to drive massive projects that directly impact our core business and thousands of users.</li><li>A Collaborative and Friendly Environment: Work with talented, seasoned professionals who are passionate about what they do.</li><li>Personal and Professional Growth: Opportunities to learn, lead, and cement yourself as a world-class engineering leader.</li><li>Fair Compensation: We deeply value your contribution and expertise.</li><li>Transparency: A culture that thrives on open communication and flat technical discussions.</li><li>Benefits: First-class health insurance, and more.</li><li>Part of Something Big: Be proud of being part of the most exciting AI-powered SaaS business in the MENA region.</li></ul><p>Ready to lead at Maqsam? Apply now! #LI-DNI</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Action Against Hunger Jordan is seeking a motivated and detail-oriented <b>HR and Liaison Officer</b> to support the quality, compliance, and effectiveness of Human Resources operations across the country office. The position plays a key role in payroll administration, recruitment, personnel management, and liaison with governmental entities and service providers.</p><p>Working closely with the Head of Support and HR focal points, the HR and Liaison Officer will ensure compliance with organizational policies and Jordanian regulations while contributing to a positive and professional work environment. This is an excellent opportunity for candidates who are passionate about HR, administration, and humanitarian work and who are eager to contribute to the mission of Action Against Hunger.</p><p><b>Key Responsibilities</b></p><p><b>Payroll &amp; HR Administration</b></p><ul><li>Support monthly payroll preparation, including timesheets, leave records, and allowances.</li><li>Maintain accurate staff attendance and leave records.</li><li>Support compilation of social security and tax contribution data.</li><li>Ensure personnel files and payroll records are properly maintained and archived.</li><li>Provide HR documentation and support during audits &nbsp;or upon request.</li></ul><p><b>Administrative Support</b></p><ul><li>Maintain employee contracts, extensions, and leave balances.</li><li>Support onboarding and offboarding processes.</li><li>Assist with HR compliance requirements for Cash for Work projects.</li><li>Process per diem and expatriate allowances under supervision.</li><li>Support visitor management by coordinating travel arrangements, accommodation, and all related payments.</li><li>Monitor office supplies and cleaning services to maintain an efficient workplace.</li><li>Keep HR databases and employee records updated.</li></ul><p><br></p><p><b>Recruitment Support</b></p><ul><li>Assist in the end-to-end recruitment process, including vacancy announcements, application screening, and interview scheduling.</li><li>Prepare recruitment files and ensure documentation is complete.</li><li>Coordinate reference checks and support the preparation of offer letters.</li></ul><p><b>Liaison and Government Relations</b></p><ul><li>Liaise with governmental entities and local authorities.</li><li>Support submission of official correspondence and required reports to governmental entities.</li><li>Assist in obtaining approvals for project activities.</li><li>Support work permit and residency applications for expatriate staff.</li><li>Coordinate work permit requirements for project beneficiaries.</li><li>Ensure proper registration and compliance of Action Against Hunger bases at national and local levels</li></ul><p><b>External Coordination</b></p><ul><li>Serve as a focal point for routine communication with the Social Security Corporation.</li><li>Support health insurance administration, including staff enrollment, removal, reimbursements, and documentation.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor's degree in Human Resources, Business Administration, Social Studies, or a related field.</li><li>Minimum 2 years of professional HR experience.</li><li>At least 1 year of experience in a similar position, preferably within an NGO or INGO environment.</li><li>Fluency in Arabic and English, both written and spoken.</li><li>Knowledge of Jordanian labor law, payroll administration, recruitment processes, and social security regulations.</li><li>Proficiency in Microsoft Office applications.</li><li>Strong organizational, communication, analytical, and interpersonal skills.</li><li>High level of integrity, confidentiality, and professionalism.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.<br>No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Deliver exceptional and personalized service in accordance with Accor standards.</li><li>Ensure guests receive prompt, courteous, and professional service at all times.</li><li>Handle guest requests, concerns, and complaints efficiently, escalating when necessary.</li><li>Maintain a visible presence in the outlet to ensure guest satisfaction throughout service.</li><li>Supervise daily outlet operations during assigned shifts.</li><li>Ensure the outlet is properly prepared before opening and maintained throughout service.</li><li>Coordinate table assignments and monitor service flow.</li><li>Verify that all food and beverage items are served according to established quality and presentation standards.</li><li>Ensure opening, closing, and side duties are completed accurately.</li><li>Monitor cleanliness, hygiene, and organization of the outlet.Lead, motivate, and support Captains, Waiters/Waitresses, and Hostesses during operations.</li><li>Coach team members to improve service standards and product knowledge.</li><li>Monitor staff performance and provide constructive feedback.</li><li>Promote teamwork and maintain a positive working environment.</li><li>Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.</li><li>Follow all company policies and local health and safety regulations.</li><li>Report maintenance issues and safety hazards immediately.</li><li>Ensure proper handling of equipment and company assets.</li><li>Assist with inventory control and stock requisitions.</li><li>Support cash handling and POS procedures when required.</li></ul><br>Qualifications<br><br><ul><li>Diploma or Degree in Hospitality Management or a related field is preferred.</li><li>Minimum 3–5 years of Food &amp; Beverage experience in a luxury or upscale hotel.</li><li>At least 1–2 years of supervisory experience in restaurant operations.</li><li>Excellent communication and interpersonal skills.</li><li>Strong leadership and team management abilities.</li><li>Sound knowledge of food and beverage service standards.</li><li>Experience using POS systems (Micros/Simphony preferred).</li><li>Good command of English; additional languages are an advantage.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><strong>Position Summary</strong></p><p>We are seeking a highly organized and detail-oriented International Logistics &amp; Export Coordinator to manage and support the export of wholesale container shipments to customers and business partners across the United States, Brazil, and other international markets.&nbsp;</p><p>The ideal candidate will have experience coordinating logistics, preparing export documentation, communicating with freight forwarders and customers, and ensuring shipments are delivered efficiently and compliantly.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Logistics Coordination</p><ul><li>Coordinate international and domestic shipments from origin to final destination.</li><li>Manage the movement of wholesale container shipments via ocean, air, and land transportation.</li><li>Schedule shipments and coordinate with freight forwarders, shipping lines, customs brokers, warehouses, and transportation providers.</li><li>Monitor shipment status and provide regular updates to customers and management.</li><li>Resolve shipping delays, documentation issues, and transportation challenges proactively.</li></ul><p>Export Documentation &amp; Compliance</p><ul><li>Prepare and review export documentation, including:</li><li>Commercial Invoices</li><li>Packing Lists</li><li>Bills of Lading</li><li>Certificates of Origin</li><li>Export Declarations</li><li>Shipping Instructions</li><li>Customs and regulatory documentation</li><li>Ensure compliance with international trade regulations and country-specific import/export requirements.</li><li>Maintain accurate records of all shipments and export transactions.</li><li>Work closely with customs brokers and regulatory agencies to facilitate smooth clearance of goods.</li></ul><p>Customer &amp; Vendor Relations</p><ul><li>Serve as the primary point of contact for customers regarding shipment schedules, documentation, and delivery updates.</li><li>Communicate with clients, suppliers, carriers, and logistics partners across multiple countries and time zones.</li><li>Build and maintain strong relationships with transportation providers and international business partners.</li><li>Coordinate shipment requirements and special requests with customers.</li></ul><p>Operational Support</p><ul><li>Track shipping costs, freight charges, and logistics expenses.</li><li>Assist with inventory planning and container loading schedules.</li><li>Prepare logistics reports and shipment performance summaries.</li><li>Support continuous improvement initiatives to enhance supply chain efficiency and reduce costs.</li></ul><p>&nbsp;</p><p><strong>Skills</strong></p><p><strong>Qualifications &amp; Requirements</strong></p><ul><li>Bachelor's degree in Logistics, Supply Chain Management, International Business, Business Administration, or a related field preferred.</li><li>Minimum 0-2 years of experience in international logistics, export operations, freight forwarding, or supply chain management.</li><li>Strong understanding of international shipping procedures and export documentation.</li><li>Must be detail-oriented and motivated</li><li>Knowledge of customs regulations, Incoterms, and international trade compliance.</li><li>Proficiency in Microsoft Office Suite, especially Excel.</li><li>Excellent organizational and multitasking abilities.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work independently and manage multiple shipments simultaneously.</li></ul><p>&nbsp;</p><p><strong>Preferred Skills</strong></p><ul><li>Experience working with customers and suppliers is a plus but not necessary.</li><li>Strong negotiation and vendor management skills.</li><li>Ability to thrive in a fast-paced international business environment.</li><li>Fluency in English required</li></ul><p>Key Attributes</p><ul><li>Detail-oriented and highly organized.</li><li>Strong communication and customer service skills.</li><li>Proactive and solution-focused.</li><li>Ability to meet deadlines and manage priorities effectively.</li><li>Professional, reliable, and accountable.</li></ul>

<p><strong>Position Summary</strong></p><p>We are seeking a highly organized and detail-oriented International Logistics &amp; Export Coordinator to manage and support the export of wholesale container shipments to customers and business partners across the United States, Brazil, and other international markets.&nbsp;</p><p>The ideal candidate will have experience coordinating logistics, preparing export documentation, communicating with freight forwarders and customers, and ensuring shipments are delivered efficiently and compliantly.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Logistics Coordination</p><ul><li>Coordinate international and domestic shipments from origin to final destination.</li><li>Manage the movement of wholesale container shipments via ocean, air, and land transportation.</li><li>Schedule shipments and coordinate with freight forwarders, shipping lines, customs brokers, warehouses, and transportation providers.</li><li>Monitor shipment status and provide regular updates to customers and management.</li><li>Resolve shipping delays, documentation issues, and transportation challenges proactively.</li></ul><p>Export Documentation &amp; Compliance</p><ul><li>Prepare and review export documentation, including:</li><li>Commercial Invoices</li><li>Packing Lists</li><li>Bills of Lading</li><li>Certificates of Origin</li><li>Export Declarations</li><li>Shipping Instructions</li><li>Customs and regulatory documentation</li><li>Ensure compliance with international trade regulations and country-specific import/export requirements.</li><li>Maintain accurate records of all shipments and export transactions.</li><li>Work closely with customs brokers and regulatory agencies to facilitate smooth clearance of goods.</li></ul><p>Customer &amp; Vendor Relations</p><ul><li>Serve as the primary point of contact for customers regarding shipment schedules, documentation, and delivery updates.</li><li>Communicate with clients, suppliers, carriers, and logistics partners across multiple countries and time zones.</li><li>Build and maintain strong relationships with transportation providers and international business partners.</li><li>Coordinate shipment requirements and special requests with customers.</li></ul><p>Operational Support</p><ul><li>Track shipping costs, freight charges, and logistics expenses.</li><li>Assist with inventory planning and container loading schedules.</li><li>Prepare logistics reports and shipment performance summaries.</li><li>Support continuous improvement initiatives to enhance supply chain efficiency and reduce costs.</li></ul><p>&nbsp;</p><p><strong>Skills</strong></p><p><strong>Qualifications &amp; Requirements</strong></p><ul><li>Bachelor's degree in Logistics, Supply Chain Management, International Business, Business Administration, or a related field preferred.</li><li>Minimum 0-2 years of experience in international logistics, export operations, freight forwarding, or supply chain management.</li><li>Strong understanding of international shipping procedures and export documentation.</li><li>Must be detail-oriented and motivated</li><li>Knowledge of customs regulations, Incoterms, and international trade compliance.</li><li>Proficiency in Microsoft Office Suite, especially Excel.</li><li>Excellent organizational and multitasking abilities.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work independently and manage multiple shipments simultaneously.</li></ul><p>Preferred Skills</p><ul><li>Experience working with customers and suppliers is a plus but not necessary.</li><li>Strong negotiation and vendor management skills.</li><li>Ability to thrive in a fast-paced international business environment.</li><li>Fluency in English required</li></ul><p>Key Attributes</p><ul><li>Detail-oriented and highly organized.</li><li>Strong communication and customer service skills.</li><li>Proactive and solution-focused.</li><li>Ability to meet deadlines and manage priorities effectively.</li><li>Professional, reliable, and accountable.</li></ul><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Procurement Specialist provides and coordinates day-to-day procurement operations, including specialized and complex processes and functions, ensuring consistency, timeliness and conformity with relevant rules, procedures and practices. He/ she provides procedural guidance to clients and staff across the Organization regarding procurement rules and procedures.</p><p>Tasks and responsibilities</p><ul><li>Coordinate and support the implementation of procurement activities for FAO Jordan in accordance with FAO rules, policies, and procedures, including MS 502 and related applicable guidance.</li><li>Manage and monitor procurement requests received from projects and other internal requesters, including consolidation of procurement plans and follow-up on procurement milestones and progress.</li><li>Review purchase requisitions and related supporting documentation to ensure completeness, accuracy, and compliance with FAO requirements before initiating procurement actions.</li><li>Carry out local and international procurement processes for goods and services, including preparation of solicitation documents, issuance of tenders, receipt and opening of offers, evaluation of bids/proposals, and preparation of purchase orders and contracts, in full compliance with FAO rules and procedures.</li><li>Support the preparation, drafting, processing, and follow-up of contracts, purchase orders, amendments, renewals, and other procurement-related documents under the applicable operational modalities.</li><li>Ensure procurement actions are processed in a timely manner and provide regular updates to requesters and management on the status of ongoing actions and any related issues requiring attention.</li><li>Maintain and update supplier and vendor records, including identification of potential suppliers, review of supplier information, conduct of market research, and support to supplier sourcing and outreach processes, including calls for expression of interest where relevant.</li><li>Conduct market surveys and supplier research using available sources, including online resources, UNGM, and other relevant platforms, and maintain up-to-date supplier information by category and item.</li><li>Evaluate quotations and bids in line with prescribed procedures and prepare the required procurement documentation and analysis for review, approval, and committee submission as applicable.</li><li>Communicate procurement outcomes to successful and unsuccessful bidders after completion of the tendering process, in accordance with FAO procedures.</li><li>Act as secretary to the Local Procurement Committee (LPC) for procurement actions under the relevant modalities, including preparation and organization of documentation and records for committee review.</li><li>Raise and process purchase orders for goods and services in GRMS and other relevant corporate systems, ensuring correct data entry and compliance with approved procurement actions.</li><li>Review and maintain procurement records, registers, and filing systems for requisitions, tenders, contracts, purchase orders, and related correspondence to ensure completeness, traceability, and ease of retrieval.</li><li>Receive, track, and dispatch incoming and outgoing procurement correspondence and maintain proper records of official procurement communications.</li><li>Follow up on approved purchase requisitions, contractual actions, soft commitments, delivery status, and other procurement-related transactions to ensure smooth end-to-end processing.</li><li>Review supplier invoices related to procurement transactions, ensure proper registration and completeness of supporting documentation, and coordinate their onward submission for payment processing in line with applicable procedures.</li><li>In coordination with technical colleagues, follow up on contract execution issues, including delays, non-performance, quality concerns, and application of contractual remedies, as applicable and in line with FAO rules and contract provisions.</li><li>Liaise with Logistics Unit for timely preparation and obtaining letters of import exemption and re-export, follow up on clearance of goods and shipments and ensure safe arrival of the consignments to the final destinations</li><li>Obtain and maintain supplier performance documentation and relevant contract management records upon completion of procurement transactions.</li><li>Prepare monitoring reports, procurement statistics, status updates, and other analytical or management information related to procurement activities, as required.</li><li>Participate in meetings with suppliers, internal requesters, and other stakeholders to facilitate procurement planning, clarification, implementation, and resolution of operational issues.</li><li>Conduct preliminary quality assurance for LoAs, by making sure that in the LoA file all the documentation is in order and properly completed and filed, before final quality assurances is conducted by the Administration officer;</li><li>Perform any other related duties as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Procurement, Supply Chain Management, Business Administration, Logistics, Economics, Law, Public Administration or another related field</li><li>Five years of experience in procurement support work</li><li>Working knowledge of English</li><li>National of Jordan</li></ul><ul><li>FAO Core Competencies</li><li>Results Focus</li><li>Teamwork</li><li>Communication</li><li>Building Effective Relationships</li><li>Knowledge Sharing and Continuous Improvement</li></ul><ul><li>Technical/Functional Skills</li><li>Thorough knowledge of the procurement regulations and procedures of any public or international entity or organization.</li><li>Good knowledge of the International Commercial Terms (INCOTERMS) and their application.</li><li>Thorough knowledge of the ERP Procurement Module and ability to guide, direct and advise colleagues on its use and applications.</li></ul><ul><li>Selection Criteria</li><li>Very good knowledge of the MS Office package, Internet and office technology equipment</li><li>Thorough knowledge of UN system procurement regulations, policies and procedures.</li><li>Certification on procurement delivered from an internationally recognized institution is an asset.</li><li>Previous experience with the United Nations, NGOs, INGOs, or other international development organizations would be an asset.</li><li>Extensive knowledge and experience in iMIS reporting and monitoring tools.</li><li>Thorough knowledge of FAO's administrative policies and procedures.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Oxfam operates and supports multiple recycling facilities that process recyclable materials through equipment including balers, shredders, and associated waste handling systems. As part of Oxfam's commitment to continuous improvement, the organization recognizes the need to review existing health and safety arrangements, fire prevention measures, risk assessments, and implementation of control measures across its recycling facilities and supporting operations. Existing health and safety management systems are already in place, including designated Health and Safety personnel, risk assessments, and action plans. Oxfam seeks the support of an experienced Environment, Health and Safety (EHS) Technical Consultant to conduct an independent assessment and provide recommendations to strengthen fire prevention and overall safety management.</p><p>The consultant will:</p><ul><li>Review existing health and safety risk assessments and action plans for recycling operations.</li><li>Assess compliance with health and safety controls and procedures.</li><li>Evaluate fire prevention, detection, emergency response, and business continuity measures.</li><li>Support Oxfam's internal review process to identify potential contributing factors to incidents and lessons learned.</li></ul><p>Scope of Work</p><p>1. Field Site, Office, and Vehicle Inspections</p><ul><li>Conduct inspections of field sites, offices, and organizational vehicles to verify compliance with health, safety, and environmental standards.</li></ul><p>2. Office, Accommodation, and Residential Facility Safety Assessments</p><ul><li>Assess Amman offices, staff accommodation, and residential facilities to ensure compliance with applicable safety requirements, including:<ul><li>Fire detection and alarm systems.</li><li>Emergency evacuation plans and procedures.</li><li>Electrical and gas safety standards.</li><li>Occupancy and living-space requirements.</li><li>General building maintenance and housekeeping practices.</li><li>Emergency preparedness and response measures.</li><li>Adequacy, type, condition, and placement of fire extinguishers and first aid boxes.</li></ul></li></ul><p>3. Vehicle Safety and Fleet Evaluation</p><ul><li>Evaluate vehicle safety and driving practices with recommendations, including:<ul><li>Vehicle inspection, servicing, and preventive maintenance procedures.</li><li>Driver competency assessments and safe driving practices.</li><li>Delivery of defensive driving training and traffic accident management inductions.</li><li>Availability and condition of emergency equipment and first-aid kits in vehicles.</li></ul></li></ul><p>4. Driver Safety Induction</p><ul><li>Conduct driver inductions on traffic safety regulations, road risk management, and safe driving expectations.</li></ul><p>5. Hazard Identification and Corrective Action Follow-Up</p><ul><li>Conduct inductions and awareness sessions on hazard identification according to work location with recommend corrective actions and follow up on the implementation of safety improvements to ensure continuous compliance and risk reduction according to organization and country standards.</li></ul><p>6. Follow up with the safety team on any additional requirement needed for the organization. If the supplier wishes to propose modifications to the specification (which may provide a better way to achieve Oxfam s objectives) these must be considered as an alternative offer. The Supplier must make alternative offers in a separate letter to accompany the offer. OXFAM is under no obligation to accept alternative offers.</p><p>METHODOLOGY</p><p>The key steps to be followed though not explicit and the detailed modality and work plan will be agreed during consultation meeting include:</p><p>The consultant is expected to apply a combination of:</p><ul><li>Document review.</li><li>Site inspections.</li><li>Staff interviews and consultations.</li><li>Compliance assessment against Jordanian regulations and international good practice.</li><li>Gap analysis.</li><li>Risk assessment review.</li><li>Development of recommendations and action plans.</li></ul><p>Planned Timeline</p><p>Click Here to view the planned timeline</p><p>EXPERIENCE OR PROFILE REQUIREMENTS</p><p>The company/ individual(s) should have the following competencies:</p><ul><li>Minimum 7 years of experience in EHS management, industrial safety, recycling operations, or fire safety.</li><li>Experience working with NGOs, international organizations, or humanitarian agencies is desirable [Proficiency in [skill]</li><li>Advanced degree (Master is preferred) in Engineering, Environmental, or Natural Sciences, or in other related technical disciplines.</li><li>Professional certification in Health and Safety.</li><li>Considerable experience in a similar position.</li><li>Knowledge of machinery, equipment and tools.</li><li>100% of presence should be on the worksite.</li><li>Experience working with NGOs, international organizations, or humanitarian agencies is desirable.</li><li>Experience in waste management, recycling facilities, manufacturing, or similar industrial environments.</li><li>Strong report-writing and analytical skills.</li></ul><p>How to apply</p><p>APPLICATION PROCESS</p><p>Submission Instructions</p><p>Quotations and applications must reach Oxfam no later than 1st of July 2026 Responses must be submitted in English, electronically or by hand to: [AmmanPEMAIL_ADDRESS The subject of the mail should be: [RFQ-JOAMM-26-0090 Proposal Submission + [Name of bidder]]] Any questions, remarks or requests for clarification can be sent up to 7 days before the submission deadline in writing. The (anonymised) questions will be answered to all applicants.</p><p>Administrative Requirements</p><p>To be shortlisted for evaluation against award criteria, Click Here to view the documents must be submitted with this application.</p><p>Evaluation and Award Criteria</p><p>Click Here to view the evaluation and award criteria [Only quotations with combined scores of at least 50/70 points for the technical award criteria (approach paper and CV) qualify for the financial evaluation.] Oxfam withholds the right to conduct interviews with one or more potential suppliers before an award decision is made. The purpose of the interview is to seek further clarification on the submitted quotations and learn more about the background and previous experiences of the potential suppliers and their teams.</p><p>OTHER CONDITIONS</p><p>Conditions for participating in the procurement process are detailed in the Terms &amp; Conditions of Bidding</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 years of experience in EHS management, industrial safety, recycling operations, or fire safety.</li><li>Experience working with NGOs, international organizations, or humanitarian agencies is desirable.</li><li>Advanced degree (Master is preferred) in Engineering, Environmental, or Natural Sciences, or in other related technical disciplines.</li><li>Professional certification in Health and Safety.</li><li>Considerable experience in a similar position.</li><li>Knowledge of machinery, equipment and tools.</li><li>100% of presence should be on the worksite.</li><li>Experience in waste management, recycling facilities, manufacturing, or similar industrial environments.</li><li>Strong report-writing and analytical skills.</li></ul><p></p></section>

<table align="center" border="0" cellpadding="0" cellspacing="0" width="715"> <tbody> <tr> <td > <p><strong>JOB TITLE&nbsp; &nbsp; &nbsp; &nbsp;Health Informatics Assistant&nbsp;</strong></p> <p><strong>JOB SUMMARY </strong></p> <p>We are looking for a motivated Health Informatics Assistant with a background in IT and training in health informatics to support the ongoing success of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and optimize patient care. The Health Informatics Assistant will play a critical role in bridging the gap between clinical practice and digital health, ensuring PIMS delivers maximum value to its users and stakeholders.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p>MAIN TASKS AND RESPONSABILITIES</p> <p>&nbsp;</p> <p><strong>1. Software Support (50%)</strong></p> <ul> <li>Provide Tier-1 Technical and Functional Support:</li> <li>Act as the primary point of contact for all PIMS-related inquiries, troubleshooting system issues ranging from user access and data entry questions to workflow configuration and system navigation challenges.</li> <li>Issue Triage and Escalation:</li> <li>Log, categorize, and resolve user-reported incidents in a structured manner. When issues require deeper technical intervention, escalate them to the development, DevOps, or engineering teams with clear documentation and replication steps to ensure rapid diagnosis and resolution.</li> <li>System Monitoring and Quality Assurance:</li> <li>Continuously monitor system stability, performance indicators, and error logs to detect potential issues before they affect users. Recommend improvements or preventive fixes based on observed patterns.</li> <li>Feedback Loop for Continuous Improvement:</li> <li>Gather structured user feedback through support interactions and report them to the product and engineering teams to influence future enhancements, usability improvements, and feature development.</li> <li>Other support related tasks assigned by supervisor</li> </ul> <p>&nbsp;</p> <p><strong>2. User Training (20%)</strong></p> <ul> <li>Curriculum Design and Training Strategy:<br> Develop and implement a structured training methodology tailored to diverse audiences, including pharmacists, clinicians, supply chain officers, and program managers. Training approaches should accommodate varying levels of digital literacy and contextual needs.</li> <li>Delivery of Training Sessions:<br> Organize and deliver remote and in-person training workshops, onboarding sessions, and hands-on demonstrations to ensure proficiency in PIMS modules such as inventory management, prescription processing, reporting, and facility-level workflows.</li> <li>Creation of Learning Materials:<br> Produce high-quality training resources, including user manuals, SOPs, quick reference guides, walkthrough videos, and FAQs that support ongoing user self-learning and ensure sustainability after deployment.</li> <li>Mentorship and On-the-Job Support:<br> Provide continuous post-training mentorship through shadowing, follow-up sessions, refresher trainings, and personalized coaching to reinforce learning and address real-world workflow challenges.</li> <li>Capacity Building and Documentation:<br> Assess user competency levels, identify knowledge gaps, and implement targeted strategies to strengthen system adoption. Maintain detailed documentation on training coverage, attendance, and user progress.</li> <li>Other software implementation and training related tasks assigned by supervisor</li> </ul> <p>&nbsp;</p> <p><strong>3. Interoperability and Automation (30%)</strong></p> <ul> <li>Design, document, and support interoperability solutions between PIMS and external systems, including Electronic Medical Records (EMRs), Logistics Management Information Systems (LMIS), Health Information Systems (HIS), ERPs, DHIS2, and other partner platforms.</li> <li>Develop and maintain technical integration specifications, interface control documents (ICDs), API documentation, field mapping documents, and data transformation rules.</li> <li>Analyze partner systems, data models, and workflows to identify integration requirements, interoperability challenges, and opportunities for automation.</li> <li>Design and maintain data mappings between heterogeneous systems, including terminology mapping, master data harmonization, and reference data alignment.</li> <li>Support the implementation and validation of interoperability standards such as HL7 FHIR, HL7 v2, RESTful APIs, JSON, XML, CSV, and other data exchange mechanisms used by PIMS.</li> <li>Configure, develop, and maintain automation workflows for data exchange, data validation, reporting, notifications, synchronization, and routine operational processes.</li> <li>Monitor integration pipelines and automated processes, investigate failures, perform root cause analysis, and coordinate corrective actions to ensure reliable system operations.</li> <li>Collaborate with technical teams and external partners to test, validate, and deploy integrations while ensuring data quality, security, and compliance with organizational and industry standards.</li> <li>Identify opportunities to improve efficiency through automation, reducing manual processes and enhancing the reliability, scalability, and sustainability of PIMS operations.</li> <li>Develop technical documentation, standard operating procedures, and knowledge resources related to interoperability solutions and automation processes.</li> <li>Stay current with emerging interoperability standards, integration technologies, and automation best practices to continuously improve PIMS capabilities.</li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>MINIMUM REQUIREMENTS</strong></p> <ul> <li>Bachelor’s degree in IT or pharmacy related field with relevant experience in health informatics.</li> <li>Experience or Internship in health informatics, software training, client support, or software implementation is preferred.</li> <li>NGO experience is preferred.</li> <li>Strong communication and interpersonal skills with a client-oriented mindset.</li> <li>Advanced technical knowledge of software systems and troubleshooting practices.</li> <li>High attention to detail, organizational skills, and ability to multitask in fast-paced environments.</li> <li>Fluent English language.</li> </ul> </td> </tr> <tr> <td > <p><strong>Additional Information</strong></p> </td> </tr> <tr> <td > <p><strong>Travel Required:</strong>&nbsp;&nbsp;&nbsp; 10 % of Time</p> </td> </tr> <tr> <td > <p><strong>Scope (Financial / Non-Financial):</strong></p> </td> </tr> <tr> <td > <p><strong>Key Contacts (Internal and External):</strong></p> </td> </tr> <tr> <td > <p>This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.</p> </td> </tr> <tr> <td > <p><strong>Code of Conduct</strong></p> <p>As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.&nbsp; If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.</p> <p>&nbsp;</p> <p>If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct and Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct and Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Safeguarding</strong></p> <p>It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Equal Opportunities</strong>&nbsp;</p> <p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p> </td> </tr> </tbody> </table> <div >&nbsp;

<p><h4>About Us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of Service Overview</h4> <p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community built to grow with you and the world around us.</p> <h4>Business Unit Overview</h4> <p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p> <h4>Solution Unit Overview</h4> <p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p> <h4>How You’ll Contribute? (Roles & Responsibilities)</h4> <p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li><strong>Project Setup & Planning</strong><br> Create and maintain project IDs and profitability trackers following internal approvals.<br> Support revenue and cost phasing in collaboration with Project Managers.<br> Maintain revenue forecasts and client invoicing plans.</li> <li><strong>Financial Monitoring & Control</strong><br> Track project costs, vendor invoices, and expense recharges.<br> Update project financials, including revenue, cost, and margin.<br> Upload approved invoices to client portals and coordinate billing milestones.</li> <li><strong>Invoicing & Cash Collection</strong><br> Monitor accounts receivable, WIP, and aged debt.<br> Follow up on overdue invoices and escalate payment issues as required.<br> Liaise with Finance and vendors on payment status and queries.</li> <li><strong>Project Closure</strong><br> Support final financial reconciliation, accruals, and reporting.<br> Close project IDs upon completion and approval.<br> Meet the project team across the region and ensure financial reports are updated.<br> Based on the requirements of the business, additional responsibilities as assigned.</li> </ul> <h4>What You’ll Bring</h4> <ul> <li><strong>Years of experience:</strong> 1-2 years experience in related role</li> <li><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</li> <li><strong>Technical Skills:</strong><br> Project financial management, including revenue forecasting, cost tracking, WIP and margin monitoring.<br> Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.<br> Experience with project setup, project IDs, billing milestones, and invoicing processes.<br> Understanding of accounts receivable, aged debt, accruals, and basic financial controls.<br> Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).<br> Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li> <li><strong>Soft Skills:</strong><br> Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.<br> Effective communication skills to coordinate with project teams, Finance, vendors, and stakeholders.<br> Organised, proactive, and able to work independently while supporting regional teams.<br> Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.<br> Adaptability and willingness to take on additional responsibilities in a fast-paced environment.<br> Collaborative team player with a professional and service-oriented approach.</li> <li><strong>Language Skills:</strong> Fluent in Arabic and English</li> <li><strong>Travel Requirements:</strong> No travel required</li> </ul> <h4>How You’ll Make a Difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of the PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why You’ll Love Working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what s next to power infinite possibilities for our customers, colleagues and society at large.</p><p>About the Role:</p><p>You will work closely with Product Managers, Software Engineers, and other Quality Engineers to build and maintain high-quality solutions across the Content Creators ecosystem , which includes:</p><ul><li>Article Submission (Research Exchange / ReX)</li><li>Article Transfer (ReX Transfer)</li><li>License Signing and Open Access Payments (Author Services)</li><li>Open Access Fund Management (Wiley Open Access Dashboard (WOAD) and Oable)</li></ul><p>As part of an Agile Scrum team, you will contribute to the development of automated testing frameworks, support continuous quality improvements, and help ensure our platforms deliver an exceptional user experience.</p><p>How You Will Make an Impact</p><ul><li>Design, develop, and maintain automated test suites for web applications and services.</li><li>Collaborate with Product Owners, Developers, and Quality Engineers within Agile Scrum teams.</li><li>Define and implement effective testing strategies to improve product quality and reliability.</li><li>Partner with developers to determine the most efficient and scalable testing approaches.</li><li>Analyze business requirements and translate them into comprehensive test scenarios and test cases.</li><li>Support sprint planning, estimation, and delivery activities to achieve team objectives.</li><li>Contribute to quarterly Program Increment (PI) planning and cross-functional initiatives.</li><li>Perform exploratory and manual testing when required to validate new functionality and identify potential risks.</li><li>Champion quality best practices, including shift-left testing and continuous improvement initiatives.</li><li>Provide recommendations to enhance testing frameworks, development processes, and overall system quality.</li></ul><p>What We Look For</p><p>Required Qualifications</p><ul><li>Experience in both manual and automated software testing.</li><li>Strong knowledge of Java, including:</li><ul><li>Object-Oriented Programming (OOP)</li><li>Collections Framework</li><li>Multithreading fundamentals</li><li>Lambda expressions</li><li>Stream API</li></ul><li>Experience testing RESTful APIs and strong understanding of HTTP protocols.</li><li>Strong SQL skills with hands-on experience using PostgreSQL, including:</li><ul><li>Multi-table joins</li><li>Subqueries</li><li>Aggregations</li><li>Test data preparation and backend validation</li></ul><li>Proficiency with Git, including branching, merging, rebasing, and conflict resolution.</li><li>Understanding of software development lifecycles, testing methodologies, and quality assurance practices.</li><li>Passion for shift-left testing principles and continuous quality improvement.</li><li>Understanding of modern web application architecture and behavior.</li><li>Ability to effectively work with and interpret English-language technical documentation.</li></ul><p>Technical Environment</p><p>Our technology stack includes:</p><ul><li>Java 17</li><li>Selenide for UI test automation</li><li>RestAssured for API testing</li><li>JUnit and TestNG</li><li>TestContainers for integration testing</li><li>GitHub and GitHub Actions</li><li>Allure and Report Portal for test reporting</li><li>Microservices architecture</li><li>HTTP and Kafka-based communication</li><li>Kibana and Grafana for monitoring and observability</li></ul><p>Preferred Qualifications</p><ul><li>Knowledge of Spring and Spring Boot.</li><li>Experience working with SQL and NoSQL databases.</li><li>Understanding of event-driven architectures and messaging platforms such as Kafka or RabbitMQ.</li><li>Experience working with AWS cloud services and infrastructure.</li><li>Strong written and verbal English communication skills.</li></ul><p>We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what s next in science, education, and publishing creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.</p><p>Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact EMAIL_ADDRESS for assistance.</p><p>We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-SC1</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in both manual and automated software testing.</li><li>Strong knowledge of Java, including:<ul><li>Object-Oriented Programming (OOP)</li><li>Collections Framework</li><li>Multithreading fundamentals</li><li>Lambda expressions</li><li>Stream API</li></ul></li><li>Experience testing RESTful APIs and strong understanding of HTTP protocols.</li><li>Strong SQL skills with hands-on experience using PostgreSQL, including:<ul><li>Multi-table joins</li><li>Subqueries</li><li>Aggregations</li><li>Test data preparation and backend validation</li></ul></li><li>Proficiency with Git, including branching, merging, rebasing, and conflict resolution.</li><li>Understanding of software development lifecycles, testing methodologies, and quality assurance practices.</li><li>Passion for shift-left testing principles and continuous quality improvement.</li><li>Understanding of modern web application architecture and behavior.</li><li>Ability to effectively work with and interpret English-language technical documentation.</li></ul><p>Preferred Qualifications</p><ul><li>Knowledge of Spring and Spring Boot.</li><li>Experience working with SQL and NoSQL databases.</li><li>Understanding of event-driven architectures and messaging platforms such as Kafka or RabbitMQ.</li><li>Experience working with AWS cloud services and infrastructure.</li><li>Strong written and verbal English communication skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Organizational Background</b></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>Project Background</b></p><p>The Anera Summer Educational Program supports children from Gaza who have been evacuated to Jordan to receive medical treatment and are currently residing in temporary accommodation. These children have experienced prolonged disruption to their formal education, with schooling interrupted for over two years as a result of the war.</p><p>To respond to this learning loss, Anera is delivering a phased educational support program informed by a focus group assessment conducted with the children across three age groups. The assessment identified significant needs in foundational literacy, alongside numeracy, English and science enrichment. English and Mathematics are being provided through a third party; Anera, will provide Arabic literacy support followed by science enrichment in subsequent phases.</p><p>This Terms of Reference covers the Arabic literacy phase only — a three-month (12-week) program of foundational literacy support delivered to the three age groups in parallel.</p><p><br></p><p><b>Objective of the Consultancy</b></p><p>The objective of this consultancy is to design and deliver a structured, learner-centered Arabic literacy program that helps Gaza children recover and strengthen foundational literacy skills — reading fluency, comprehension, vocabulary and written expression — in a supportive, engaging and trauma-sensitive environment that rebuilds learning confidence and routine.</p><p><br></p><p><b>Scope of Work</b></p><p><b>The consultant will be responsible for the full design and delivery of the Arabic literacy classes, including:</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Developing a progressive 12-week Arabic literacy curriculum and detailed session plans appropriate to each age group, drawing on the Thaki platform's literacy resources, where Thaki platform is an offline digital educational database, ready for immediate use in educational programs.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Designing simple, activity-based baseline and endline assessment tools to measure learner progress without creating test anxiety.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Delivering all scheduled sessions to the three groups using interactive, game-based, group-work and visual/video-based methods, in line with the learning preferences identified in the focus group findings.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Differentiating instruction within each group to accommodate mixed ability levels resulting from interrupted schooling.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;For older groups, linking content to the Palestinian curriculum where feasible to support future educational progression.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Maintaining attendance and learner progress records, and accommodating absences due to medical treatment through flexible recap and make-up support.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Creating a safe, encouraging and trauma-sensitive classroom environment, and referring any child welfare or protection concerns to the designated Anera focal point.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Organizing a closing learner showcase and certificate event with families.</p><p><br></p><p><b>Target Groups &amp; Class Schedule</b></p><p>Classes will be delivered on <b>Mondays and Wednesdays</b> only, in consecutive one-hour sessions, to avoid clashing with the third-party English and Mathematics classes held on other days. Each group receives two one-hour sessions per week (24 hours per group over the phase). A short changeover between groups is built in to allow smooth transitions.</p><p><br></p><p><br></p><p><b>Deliverables</b></p><p><br></p><ul><li><b>Inception note &amp; session plans</b></li></ul><p> A short inception note plus a week-by-week session plan for all three groups, including learning objectives, methods and Thaki platform resources (Week 1)</p><p><br></p><ul><li><b>Assessment tools</b></li></ul><p> Activity-based baseline and endline literacy assessment tools, plus a simple progress-tracking format (Week 1)</p><p><br></p><ul><li><b>Class delivery</b></li></ul><p> Delivery of all scheduled Arabic literacy sessions — 3 groups × 2 sessions/week × 12 weeks (72 contact hours total; 24 hours per group) (Weeks 1–12)</p><p><br></p><ul><li><b>Attendance &amp; progress records</b></li></ul><p> Maintained attendance registers and learner progress records submitted to Anera (Ongoing / monthly)</p><p><br></p><ul><li><b>Learner showcase</b></li></ul><p> A closing showcase and certificate event for learners and their families (Week 12)</p><p><br></p><ul><li><b>Final report</b></li></ul><p> A concise final report covering delivery, attendance, learner progress (baseline vs. endline), challenges and recommendations (Within 2 weeks of completion)</p><p><br></p><p><br></p><p><b><span></span>Duration &amp; Level of Effort</b></p><p>The consultancy will run for three months (12 weeks). The core delivery commitment is 72 contact hours (three groups × one hour × two days × twelve weeks), in addition to time required for curriculum and session planning, assessment design, record-keeping, the closing event and final reporting. The exact start date will be confirmed upon contracting.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications &amp; Experience</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;University degree in education, early-grade/primary education, or a related field.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience teaching Arabic literacy to children and adolescents, ideally across the 6–17 age range.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Experience working with refugee, displaced, or war-affected children is strongly preferred.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with active, learner-centered and play-based teaching methods, and the ability to differentiate instruction for mixed ability levels.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Understanding of trauma-sensitive / psychosocial-aware approaches to working with vulnerable children.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Strong classroom management, interpersonal and communication skills; fluency in Arabic.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with the Palestinian curriculum and/or digital learning platforms (e.g., Thaki) is an advantage.</p><p><br></p><p><b>Reporting &amp; Supervision</b></p><p>The consultant will report to the Deputy Country Director for Programs at Anera Jordan, and will coordinate closely with Anera's program and MEAL teams on scheduling, assessment, attendance reporting and progress monitoring.</p><p><br></p><p><b><span></span>Safeguarding &amp; Code of Conduct</b></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the designated Anera focal point.</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Amman, Jordan, with the possibility of partial remote working<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Under the guidance and supervision of the acting Head of External Relations Service and Senior Donor Relations Officer, Global Outreach Team, the Intern will be performing the following tasks: External Relations Services • Support the External Relations Service team in day-to-day operations, with a strong focus on data management, analysis, and presentation using Excel and PowerPoint. • Assist in preparing financial overviews, reports, and donor-related presentations, ensuring accuracy, clarity, and visual quality. • Contribute to donor analysis efforts, including consolidation and interpretation of funding data to support strategic decision-making. • Work closely with the Contributions Unit and Projects Unit, supporting overall grant management processes, including tracking, reporting, and internal coordination. • Assist in the preparation and review of financial and narrative donor reports, ensuring alignment with donor requirements and internal standards. • Support the optimization of internal workflows, tools, and templates, contributing to improving efficiency in donor tracking, reporting, and coordination. • Provide flexible support across ERS functions and be ready to take on tasks assigned by the Head of ERS as priorities evolve. Donors and Partnerships • Support the maintenance of the UNRWA Partnership Digest and donor-related datasets. • Assist in updating donor factsheets and sector analysis templates, including basic research on donor priorities and funding trends. • Contribute to donor analysis and ODA data review, consolidating findings into clear Excel and PowerPoint outputs. • Provide support to proposal development and programme documents, including formatting and initial quality checks.<br> Qualifications/special skills<br>Applicants must be students enrolled in, or have recently completed (i.e. commence internship within one year of graduation date), either a graduate school programme (i.e. second university degree or equivalent degree, or higher) or a first university degree programme (minimum bachelor's level or equivalent), with major area of study in Business Management, International Relations, Political Science, Development Studies, Journalism, Communications, Social Sciences, or another relevant field is required.<br> Languages<br>Fluency in English is required. Fluency in Arabic is an asset.<br> Additional Information<br>Not available.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><h4>Description</h4> <p>The Loyalty Program Officer plays a key role in managing, analyzing, and growing the Zain Cash loyalty program. This position is responsible for developing customer-centric campaigns, managing a gamified points system, and building strategic relationships with partners to enhance program value. The officer will monitor customer behavior, optimize voucher offerings, track satisfaction, and generate actionable insights to increase engagement and retention. Cross-functional collaboration is critical to align program efforts with internal teams and external partners.</p> <h4>Responsibilities</h4> <ul> <li>Manage the day-to-day operations of the Zain Cash loyalty program, including points accrual, redemption logic, and reward tiering.</li> <li>Develop and execute gamified campaigns to boost engagement, transactions, and point usage.</li> <li>Continuously monitor point utilization trends to optimize customer experience and reward structures.</li> <li>Analyze voucher performance, redemption behavior, and customer preferences.</li> <li>Report on voucher value, usage rates, and campaign ROI.</li> <li>Recommend improvements based on data to ensure vouchers are relevant and attractive.</li> <li>Customer segment based on usage patterns and loyalty behavior.</li> <li>Design tailored offers and benefits based on customer insights.</li> <li>Conduct periodic satisfaction surveys and generate reports to measure loyalty program impact.</li> <li>Build and maintain strong relationships with third-party partners to source valuable offers and benefits.</li> <li>Negotiate partnership deals that provide meaningful rewards to customers and align with Zain Cash's loyalty strategy.</li> <li>Expand the partner network to create a diversified and appealing reward ecosystem.</li> <li>Generate regular dashboards and performance reports to track KPIs (engagement, redemption, churn).</li> <li>Collaborate with data and BI teams to ensure accurate tracking of loyalty metrics and customer value.</li> <li>Translate data into actionable strategies for retention and growth.</li> <li>Work closely with product, marketing, customer service, and sales teams to ensure program alignment.</li> <li>Share campaign plans, updates, and performance metrics across departments.</li> <li>Support internal training or onboarding sessions related to loyalty campaigns and tools.</li> <li>Monitor trends in customer loyalty, fintech rewards programs, and gamification strategies.</li> <li>Analyze competitor offerings to identify innovation opportunities and areas of differentiation.</li> <li>Recommend strategic improvements to enhance the value of Zain Cash's loyalty platform.</li> </ul> <h4>Requirements</h4> <p>Bachelor’s degree in marketing, Business Administration, or related field</p> <p>1–3 years of relevant experience in loyalty program management, CRM, or customer engagement, preferably in fintech, telecom, or retail.</p> <h4>Preferred Skills</h4> <ul> <li>Solid understanding of loyalty program structures and gamification techniques.</li> <li>Experience in data analysis and campaign reporting.</li> <li>Strong communication, negotiation, and partner management skills.</li> <li>Ability to think strategically while managing operational tasks.</li> <li>Proficiency in Excel, PowerPoint, and CRM/reporting tools.</li> <li>Team-oriented mindset with strong coordination and project follow-up abilities.</li> <li>Customer-focused, analytical, and creative thinker.</li> </ul></p><p></p>