Operation Specialist Jobs in Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates: Internal candidates Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Tuvalu, Vanuatu. Second tier candidates include: All external candidates, except candidates from non-represented member states of IOM.</p><p>Organizational Context and Scope Established in 1951, International Organization for Migration (IOM) is a Related Organization of the United Nations (UN), and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the overall guidance of the IOM Jordan Chief of Mission (CoM), technical and administrative supervision of the Senior Regional Project Coordinator, Global Fund Middle East Response Project Management Unit (GF MER PMU), and in close coordination with country offices in Middle East Response (MER) countries, the Migration Health Officer (Health Product) shall be accountable and responsible for coordinating and monitoring of downstream procurement and supply chain concerning project-related health products and medical equipment and digitalization of core investments for end-to-end visibility and commodity tracking. The Migration Health Officer (Health Product) will address inadequate visibility of health equipment (capital) investments, implement identified gaps related to assets management and provide oversight in the monitoring and implementation of commodity security.</p><p>Support the Project Management Unit (PMU) of Middle East Response Global Fund (MER-GF) to coordinate and work closely with the MER countries on the downstream track of Health Products Management (HPM) and operations of supply chain capabilities. Coordinate with Supply Chain to enhance visibility and optimize the current project-related supply chain and HPM unit to ensure that all seven countries are properly supported, particularly through the digitalization of systems and targeting capital investments. Coordinate and link programmatic targets with the health products investment (existing and new investments) and supply chains to show alignment and better visibility and optimization linked to the performance framework. Establish and maintain digital (live) platform providing real time data/information about the availability of commodities and their distribution, which also serve as evidence for decision and future planning. Establish linkages between the digitalization processes and achieve end-to-end visibility of commodities, particularly capital investments in health equipment and supplies. This would benefit in putting a strong foundation for the sustainability of programs and support the broader objectives as the grant moves toward next cycle. Review and assess all the assets (capital investment) secured under MER project in the MER countries and inform about the functionality and operational status of these equipment/supplies. Provide an understanding of how assets have been managed to date, identify strengths and gaps, and assess any existing risks in this area and how they could be mitigated. Ensure that the initial and subsequent periodic assessments guide an understanding of the gaps for initiating subsequent actions to ensure operational functionality of this equipment for the benefit of the program/s and end users. Identify and display the impact of these capital investments and explain the success that this equipment has generated. Follow and ensure that all the equipment under the project is functional and stock outs are avoided and addressed promptly, through a formal and informal proactive way of engaging suppliers and countries. Follow and monitor the downstream of project-related supply management of commodities, review the quantities received, utilized and stocked; and link them with the results achieved on the targets. Use this information feeding into the procurement requirement of medicines and supplies for each country and prevent any stockout and/or expiries. Review the current practice/s of stock management and warehousing for project-related commodities and identify gaps, if any, and suggest remedial actions as well as support the countries to improve implementing those actions. Review and assess the investment in District Health Information System (DHIS) in terms of equipment, software and capacity development and whether the intended objectives are achieved. Identify any gaps in operationalizing the DHIS in relation to TB (tuberculosis) and HIV (Human Immunodeficiency Virus) programs information collection in the MER countries; suggest corrective actions and coordinate this intervention with PMU and MER countries for a functional system. Coordinate with PMU, MER countries, and World Health&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications and Experience</h2><p>Education Master s degree in Medicine or related field from an accredited academic institution with at least five years of professional experience; or, University degree in the above fields with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience</p><ul><li>Experience in managing (planning, implementation, and performance monitoring) of Global Fund projects (TB and/or HIV and/or malaria) in similar settings;</li><li>Substantial experience in working with government and/or international agencies coordinating and or implementing donor projects is essential;</li><li>Experience in international relations and development, including experience in project and portfolio management; and,</li><li>Working experience in procurement and supply chain management and administrative support services with UN or other international organizations in resource constrained environments.</li></ul><p>Skills</p><ul><li>Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines;</li><li>Demonstrated written and spoken communication skills, good interpersonal skills, and ability to work in a multi-cultural environment; and,</li><li>Excellent level of analytical skills and computer literacy especially in office software packages and demonstrated knowledge of spreadsheet and database packages, as well as experience in handling of web-based management systems.</li></ul><p>Languages</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). At least a working knowledge of another language (including one of the six official UN languages, and/or a language that may be widely spoken in the country context) is desirable. For this position, fluency in English is required (oral and written). Working knowledge of Arabic and another official UN language (Chinese, French, Russian and Spanish) is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>Core Competencies behavioural indicators</p><ul><li>Level 2 Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><p><span><strong>Important Information: </strong></span></p><br><br><br><p><span><strong>Department:&nbsp;</strong>Cultural Engagement&nbsp;&nbsp;</span></p><br><br><p><span><strong>Contract type:</strong>&nbsp;Fixed term contract for 1 year.&nbsp;<br><strong>Pay band</strong>: 6</span></p><br><br><p><span><strong>Salary:</strong>&nbsp;JOD 1,002 as monthly gross salary</span></p><br><br><p><span><strong>Location</strong>: Amman, Jordan</span></p><br><br><br><p><span><strong><u>Role Purpose</u></strong></span></p><br><br><p><span>Implementation of projects with a low level of complexity funded by British Council or by another client or funding mechanism. Leads the successful delivery of a range of projects from start to finish including managing the contract or project plan, managing client or internal stakeholders, successfully achieving reporting and meeting compliance standards. Or works within a larger programme or multi country programme on a particular component. The Project Manager also contributes to business development processes through technical inputs, lessons learned, and proposal development support.</span></p><br><br><br><p><span><strong><u>Main Accountabilities:</u></strong><br></span></p><br><br><br><p><span><strong>Relationship &amp; Stakeholder management</strong></span></p><br><br><br><ul><li><span>Has relationships with delivery partners and stakeholders within country and is able to procure services and contract delivery partners.</span></li><li><span>Holds suppliers to account for delivering against contract.</span></li><li><span>Build strong internal relationships and networks.</span></li><li><span>Manages day-to-day relationships with delivery partners, trainers/facilitators, and stakeholders, ensuring clarity of expectations, performance standards, and accountability.</span></li><li><span>Leads partner contracting and performance management, including regular check-ins and structured feedback.</span></li><li><span>Escalates strategic or sensitive partnership issues to the head of NFE\ Youth and Civil Society where needed.</span></li><li><span>Builds strong internal coordination across programme, finance, and operations teams to ensure smooth delivery.</span></li></ul><br><p><span><strong>Commercial and Financial Management</strong></span></p><br><br><br><ul><li><span>Ensure sound financial planning, working closely with finance teams to ensure British Council and client financial year plans are up to date.</span></li><li><span>Ensure accurate and timely monthly (re)forecasting is in place, by running regular reports in the SAP system on actuals, monitoring outstanding purchase orders, reviewing commitments, analysing and commenting on reasons for variances to plan and recommending corrective actions.</span></li><li><span>Monitoring monthly finances, including correct expenditure, ensuring the P2P process is being followed and correcting any mis-postings or journals needed.</span></li><li><span>Lead on British Council, partner or client reporting (including, with Finance Manager, financial reporting) and ensure reports are delivered on time, to budget and to a high standard.</span></li><li><span>Compliance to BC financial policies and procedures.</span></li><li><span>Leads detailed project financial planning and monitoring, ensuring alignment with delivery plans and forecasting accuracy.</span></li><li><span>Proactively identifies financial risks, under/overspend trends, and recommends corrective actions.</span></li><li><span>Ensures full compliance with P2P processes, procurement policies, and audit requirements.</span></li><li><span>Contributes to financial sections of donor reports, ensuring strong narrative-finance alignment.</span></li></ul><br><p><span><strong>Project Management</strong></span></p><br><br><br><ul><li><span>Contributes to development of, owns and delivers on Project Management Plan.</span></li><li><span>Ensures that every project/programme is compliant with all internal policies and processes (for example safeguarding, EDI, supply chain management, social value and conflict sensitivity).</span></li><li><span>Identifies risks in a project or programme and puts together mitigation strategies with SRO</span></li><li><span>Responsible for internal and client, procurement, contracting, compliance and reporting pm</span></li><li><span>Checks on and reports on compliance</span></li><li><span>Manages procurement on a project/programme</span></li><li><span>Applies due diligence requirements to potential partners</span></li><li><span>Responsible for monitoring, following up, and supporting project partners, trainers/ facilitators and grantees</span></li><li><span>Responsible for data management including timely data entry, quality assurance of data, undertaking basic analysis of monitoring data, and developing progress reports to meet funding needs</span></li><li><span>Undertaking programme-specific data collection as needed. This includes working with colleagues to identify indicators and tools for data collection, quality assuring all data, and undertaking basic analysis.</span></li><li><span>Manages all EDI processes and ensures comprehensive use of internal tools in programme design and delivery. Maintains an oversight of the action plan developed through the use of internal EDI tools</span></li><li><span>Delivers the Project Management Plan, ensuring alignment with programme objectives and timelines. </span></li><li><span>Establishes and implements quality assurance mechanisms across all delivery components.</span></li><li><span>Support risk management, including identifying delivery, operational, and safeguarding risks and implementing mitigation plans.</span></li><li><span>Oversees procurement and due diligence processes, ensuring selection of capable and compliant partners.</span></li><li><span>Ensures strong coordination and follow-up with partners, facilitators, and grantees, moving beyond administrative follow-up to performance tracking.</span></li><li><span>Ensures timely and high-quality data collection</span></li><li><span>Conducts basic analysis and extracts actionable insights</span></li><li><span>Feeds learning into programme adaptation</span></li><li><span>Ensures all delivery complies with safeguarding, EDI, conflict sensitivity, and social value standards, with active monitoring (not just compliance checking).</span></li></ul><br><p><span><strong>Business Development Support</strong></span></p><br><br><br><p><span>Contributes to proposal development by: </span></p><br><br><ul><li><span>Providing lessons learned and evidence from implementation </span></li><li><span>Supporting budget development with realistic delivery assumptions </span></li><li><span>Identifies emerging opportunities or risks from programme implementation and shares insights with senior management. </span></li><li><span>Supports preparation of case studies, impact stories, and evidence for external engagement.</span></li></ul><br><p><span><strong>Equality, Diversity and Inclusion (EDI)</strong></span></p><br><br><br><ul><li><span>To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health.</span></li><li><span>Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role and make time for learning and development relating to EDI and anti-racism.</span></li><li><span>Supports EDI to be actively embedded in programme design and delivery, not only through tools but through continuous monitoring and adaptation.</span></li><li><span>Tracks implementation of EDI action plans and flags gaps or risks.</span></li></ul><br><br><p><span><strong><u>Requirements of the role:</u></strong><br></span></p><br><br><ul><li><span>Any bachelors degree required.</span></li><li><span>Experience of managing projects from start to finish and familiarity with project life-cycles.</span></li><li><span>Understanding of procurement, evaluation and reporting requirements of projects.</span></li><li><span>Proven experience of managing project finances.</span></li><li><span>Experience of managing stakeholders&nbsp; </span></li><li><span>Project management qualification desirable.</span></li><li><span>More than 2 years working in project or programme management.&nbsp; </span></li><li><span>Experience of using technology in project delivery.</span></li><li><span>Good understanding and experience of supporting monitoring and evaluation.</span></li><li><span>Experience of civil society within the Jordanian context and youth/women programming</span></li><li><span>Experience in spotting risk in a project and putting together successful risk mitigation</span></li><li><span>Experience of managing a team</span></li></ul><br><br><p><span><strong>Closing Date: &nbsp; Applications will close at 23:59 on Sunday 7 June 2026 India Time. &nbsp;&nbsp;</strong></span></p><br><br><p><span><br>Interviews will be held around the last week of June. &nbsp;<br></span></p><br><br><p><span>You must have the legal right to work in the Jordan at the time of application.</span></p><br><br><br><br><p><span>&nbsp;<strong><u>Requirements:</u></strong><br>Please note that candidates must have the pre-existing, legal right to work in the Jordan.&nbsp;</span></p><br><br><p><span>Mobility / relocation / visa sponsoring support will not be provided.&nbsp;<br>&nbsp;<br>British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. &nbsp;This may not be appropriate for all roles but can be explored at interview.<br></span></p><br><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<div class="cc-row" > <div class="cc-row__content cc-columns-count-1" > <div class="cc-column cc-column--default" > <div class="cc-column__content" > <div class="component-styling-wrapper-0" > <div class="job-details__section" > <div class="job-details__description-content basic-formatter" > <p ><span ><span >What we are looking for</span></span></p> <p ><span >Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.&nbsp;</span></p> <p >&nbsp;</p> <p ><span >Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p> <p >&nbsp;</p> <p ><span >Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p> <p >&nbsp;</p> <p ><span >Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p> <p >&nbsp;</p> <p ><span ><span >What you will do</span></span></p> <p ><span >The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p> <p >&nbsp;</p> <p ><span >The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p> <p >&nbsp;</p> <p ><span >The following is a brief description of the role:</span></p> <ul > <li class="ortl-align-justify" > <p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p> </li> <li > <p ><span ><span >Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p> </li> <li class="ortl-align-justify" > <p ><span >High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement.&nbsp;</span></p> </li> <li class="ortl-align-justify" > <p ><span >Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p> </li> <li ><span >Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li> <li class="ortl-align-justify" > <p ><span >Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p> </li> <li ><span >Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li> <li class="ortl-align-justify" > <p ><span >Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p> </li> </ul> <p ><span >•<span >&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p> <p >&nbsp;</p> <p ><span ><span >What you will bring</span></span></p> <ul > <li class="ortl-align-justify" > <p ><span >Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p> </li> <li class="ortl-align-justify" > <p ><span >5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.&nbsp;</span></p> </li> <li class="ortl-align-justify" > <p ><span >Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Strong understanding of protection and conflict sensitivity.&nbsp;</span></p> </li> <li class="ortl-align-justify" > <p ><span >Understanding of internal NRC operational and administrative system is an asset.</span></p> </li> </ul> <p ><span >Please download </span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDs7WgC4o5IT7RgnYhVmCs9AcZgaRxs9vzqxg1wvX8q3lo?e=v3nHbT" rel="noopener noreferrer" ><span >the detailed job description</span></a><span > to learn more about the position.</span></p> <p ><span ><span >What we offer</span></span></p> <ul > <li ><span >Duty station: Amman, Jordan.</span></li> <li ><span >Duration of contract: 6 months with possibility for extension.</span></li> <li ><span >Travel: Up to 10%.</span></li> <li ><span >Salary/benefits: Grade 11 on NRC's grading structure. &nbsp;</span></li> <li ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li> <li ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li> </ul> <p ><a href="https://www.nrc.no/career/what-we-offer/" rel="noopener noreferrer" ><span >Find out more about the benefits of working for NRC</span></a></p> <p ><span >Important information about the application process</span></p> <ul > <li ><span >We invite applications from all qualified candidates matching the profile.&nbsp;</span></li> <li ><span >Please ensure you attach copies of your academic and professional certificates.&nbsp;</span></li> <li ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li> <li ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li> <li ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></li> <li ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li> <li ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li> </ul> <p ><span ><span >Why NRC?</span></span></p> <p ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p> <p ><a href="https://vimeo.com/736782633" rel="noopener noreferrer" ><span >Watch this short video</span></a><span > to see NRC in action.</span></p> <p ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p> <ul > <li ><span >do demanding and professional work, often in challenging contexts</span></li> <li ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></li> <li ><span >be part of a welcoming and supportive community committed to human dignity</span></li> </ul> <p ><a href="https://www.nrc.no/" rel="noopener noreferrer" ><span >Learn more about NRC</span></a></p> <p ><a href="https://www.nrc.no/countries/middle-east/jordan" rel="noopener noreferrer" ><span >Learn more about NRC Jordan</span></a></p> <p ><a href="https://jordaningoforum.org/" rel="noopener noreferrer" ><span >Learn more about the Jordan INGO Forum</span></a></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> About the role We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams.<br> This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed.<br> The team has two clear areas of ownership.<br> First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities.<br> Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end.<br> You own the throughput, quality, and getting integration-heavy work delivered efficiently.<br> This role reports to the Engineering Director.<br> Your mission You own the delivery health of your squad end-to-end.<br> You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.<br> Key responsibilities Manage a team of full stack engineers, actively drive their growth, performance, and engagement.<br> Mobile engineers are a possibility as well.<br> Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.<br> Run tight agile processes and continuously improve them based on delivery metrics.<br> Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.<br>g. with POS systems etc.<br>). Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.<br> Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.<br> Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.<br> Uphold security and compliance obligations relevant to the team's work (e.<br>g. PCI DSS etc.<br>), embedding them into how the squad builds rather than treating them as an afterthought.<br> Draft and track team OKRs and engineering KPIs (e.<br>g. DORA); when the team is off track, show what is being done about it.<br> Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.<br> What success looks like (first 6-12 months) The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.<br> Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.<br> Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.<br> Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.<br> The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.<br> Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.<br> Your skills Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.<br> Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.<br> Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.<br> Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.<br> Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.<br> Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.<br> Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.<br> Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.<br> Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.<br> Nice-to-haves Experience in B2B SaaS with high-volume B2C traffic patterns.<br> Background in hospitality-tech, food and beverage, payments, or last-mile delivery.<br> Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).<br> Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.<br> Experience hiring and scaling engineering teams in the MENA region.<br> BSc or MSc degree (or equivalent experience).<br> What we offer Curated career progression planning with formal yearly reviews and informal check-ins along the way.<br> Encouragement to grow into a Feature Development Lead.<br> A competitive salary.<br> Ample time to learn new concepts - including paid development and business-related conferences.<br> Fully remote working, no commuting expenses.<br> Flexible work hours.<br> We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.<br> 25 days holiday (plus bank holidays), with an additional day per year of service.<br> Regular all-company socials and quarterly team socials.<br> A team that genuinely likes learning and shipping together.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Monthly progress report for the outputs</p><p>Work Location</p><p>UNRWA HQ Amman</p><p>Expected duration</p><p>6 Months</p><p>Duties and Responsibilities</p><p>1.Background&nbsp; The Central Support Services Division (CSSD) is responsible for providing integrated facilities management, infrastructure services, administrative systems, and sustainability support across UNRWA Headquarters in Amman.&nbsp; CSSD is currently implementing agency-wide improvements in facilities management efficiency, sustainable procurement, and environmental sustainability, including the Sustainable Management and Resource Efficient Transformation (SMART) Project.&nbsp; The incumbent will provide senior technical and coordination support to CSSD in strengthening integrated facilities management systems, infrastructure planning, and sustainability initiatives.&nbsp; 2.Objectives:&nbsp; This consultancy aims to provide CSSD with senior technical and coordination support in facilities and infrastructure management; coordination of construction, renovation, and capital works; integration of sustainable procurement and environmental sustainability practices; support for energy, utilities, and emissions reporting; monitoring of contracts, SLAs, and service delivery; implementation support for the SMART Project; and improvement of procedures and operations.&nbsp; 3.Functional Title, Duty Station, Duration, Project (if applicable)&nbsp; Senior Facilities Management, Infrastructure &amp; Sustainability Consultant -Local-Grade 16, HQA,&nbsp; 6 months with the possibility of further extension.&nbsp; 4.Scope of work&nbsp; The Consultant will be responsible for activities described below and to assist the ….&nbsp; &nbsp;Specific Outputs/Tasks include but not limited to: Duties Responsibilities, impact, and work relationships of the post:&nbsp; Facilities and Infrastructure Management&nbsp; The Consultant will coordinate CSSD facilities management operations and infrastructure-related activities, support the planning and delivery of renovation, refurbishment, and capital works projects, promote lifecycle asset management principles, assist in updating facilities management procedures, SOPs, and technical guidelines, and recommend measures to improve the efficiency of facilities services.&nbsp; Project Coordination and Technical Support&nbsp; The Consultant will coordinate infrastructure and renovation projects through all implementation phases, provide technical input for the planning, implementation, and monitoring of capital works, monitor compliance with technical standards, timelines, and quality requirements, identify risks and report on project progress and challenges, and liaise with contractors and stakeholders to help resolve project-related issues.&nbsp; Sustainable Procurement and Environmental Sustainability (SMART Project)&nbsp; The Consultant will support implementation of the SMART Project within CSSD functions, integrate sustainability principles into procurement and administrative processes, contribute to sustainable procurement initiatives and awareness activities, support the collection and reporting of energy, utilities, and emissions data, advance efficiency measures and environmentally sustainable practices, and assist in implementing environmental action plans and related reporting.&nbsp; Contract and Service Monitoring&nbsp; The Consultant will monitor facilities management service contracts and SLAs, review procurement specifications and service requirements, follow up on contractor and service provider performance issues, support compliance with agreed service standards, and document service delivery performance. Institutional Coordination and Reporting&nbsp; The Consultant will coordinate with CSSD units and internal stakeholders on facilities and sustainability matters, prepare reports, updates, and analytical summaries for management, support operational improvements and updates to procedures, and facilitate knowledge sharing and internal coordination on sustainability initiatives.&nbsp; Presence at the duty station is required. The nature of the assignment requires the incumbent to perform the duties on site, with regular site visits, inspections, coordination, and oversight. Remote working or working from home is not suitable for this assignment.&nbsp; 5.Deadlines and Fee Schedule Output: Monthly progress report for the outputs&nbsp; Deadline: By the end of each month&nbsp; &nbsp;Payment Date: JOD 1,190.44 Including 8.33% Indemnity</p><p>Qualifications/special skills</p><p>6.Qualification Requirements Academic and Professional qualifications (as applicable)&nbsp; Academic Qualifications:&nbsp; Minimum of a bachelor's degree from a recognized university in a field relevant to the scope of work, such as: Facilities Management, Civil Engineering, Environmental Management, or another related discipline.&nbsp; Experience:&nbsp; A minimum of Six years of progressively responsible experience is required in areas directly related to the scope of work, including facilities management, infrastructure coordination, construction or renovation project support, sustainable procurement, environmental sustainability, and contract or service monitoring.&nbsp; &nbsp;Experience with international organizations is considered an asset, and knowledge of the host country’s business environment, relevant laws, regulations, and practices is desirable.&nbsp; Technical Skills:&nbsp; • Sound knowledge of facilities management, infrastructure coordination, construction methods, health and safety requirements, and quality assurance practices.&nbsp; • Ability to review and interpret technical drawings, specifications, construction plans, procurement requirements, and service standards.&nbsp; • Strong skills in project coordination, monitoring, reporting, stakeholder follow-up, and contractor performance review.&nbsp; • Understanding of sustainable procurement principles, environmental sustainability practices, and energy, utilities, and emissions reporting.&nbsp; •&nbsp; Ability to support the development and update of SOPs, procedures, technical guidelines, and analytical reports.&nbsp; Other Requirements:&nbsp; • Ability to work under pressure and manage multiple tasks simultaneously • Strong interpersonal and communication skills • Proficient in MS Office applications and project management tools</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br>This is a re-advertisement, candidates who have already applied do not need to re-apply.<br>UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.<br>At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling.<br>UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.<br>Visit our website to learn more about what we do at UNICEF.<br>For every child, the right to a Future<br>The ECAMENA Regional Office leverages expertise and scale across a diverse and rapidly evolving region that is playing an increasingly important role in shaping global agendas on the realization of child rights, human capital, migration, climate, equity, and digital transformation. It supports the achievement of UNICEF s Strategic Plan results in the context of rising needs and constrained resources. The region encompasses all country typologies, including high-income, middle-income, and low-income contexts, as well as fragile and conflict-affected settings, each with distinct development trajectories and policy drivers. This requires differentiated approaches, agile business models, strategic partnerships, and strengthened risk management. The region is further shaped by ongoing challenges such as conflict, migration, economic volatility, and varying degrees of political openness and reform. At the same time, countries across the region are connected by shared challenges and opportunities, including investment in the early years, addressing learning gaps and equipping adolescents and young people with 21st-century skills, the need for resilient national systems, and the imperative to strengthen child rights governance. In this context, the ECAMENA Regional Office acts in line with the organization s value proposition for Regional Offices through: (i) strategic leadership and governance; (ii) regional and political representation and engagement; (iii) programme oversight, knowledge, and foresight; (iv) digital transformation and innovation; (v) people-centered management; (vi) financial and risk management; (vii) supply and logistics; (viii) emergency preparedness and response; (ix)communication and strategic advocacy; and (x) partnerships and financing.<br>Within this framework, the security function is a critical enabler of acceptance, access, operational continuity, and UNICEF s ability to stay and deliver across the ECAMENA region. The function provides authoritative security advice, analysis, and quality assurance to the Regional Office, Centre of Excellence, and Country Offices, enabling risk-informed decision-making in a region characterized by complex emergencies, fragile settings, cross-border risks, and evolving threats to personnel, assets, and programme delivery. In line with the ECAMENA operating model, the security function advances four mutually reinforcing areas of work: strategic security risk management; evidence-informed analysis; region-wide security mainstreaming, culture and empowerment; and inter-agency coordination. The function is supported by broader regional security capacity across the region, including this post as deputy support to the Regional Adviser Security.<br>How can you make a difference?<br>Under the direct supervision of the Regional Adviser Security (P-5), the Security Manager (P-4) serves as the Deputy to the Regional Adviser Security for the ECAMENA Regional Office and provides high-quality security leadership, analysis, and technical expertise to the Regional Office and Country Offices across the region. The post plays a leading technical role in advancing strategic security risk management, evidence-informed analysis, region-wide security mainstreaming, and inter-agency coordination across ECAMENA, while providing authoritative technical advice, within established parameters, to senior regional and country management on person-centered security risk management approaches, broader security procedures, contingency planning, preparedness, access-related strategies, compliance, and operational security requirements. The role serves as a key technical expert to Country Offices in strengthening security analysis and risk mitigation measures and contributes to reducing risks to personnel, eligible family members, premises, assets, programmes, and operations in complex and high-risk environments. The incumbent also supports regional emergency response through surge deployments, country missions, capacity building, training, and thematic analysis of insecure environments, while helping ensure that security considerations are integrated into preparedness, programme continuity, and decision-making across the diverse ECAMENA context. In the absence of the Regional Adviser Security, the post acts as Officer-in-Charge on delegated technical matters, within established parameters, to help ensure continuity of the regional security function.<br>Key functions, accountabilities and related duties/tasks<br>Within the delegated authority and organizational structure, the incumbent may hold primary, shared, or contributory accountabilities for the following major duties and key outcomes:<br>• Regional Security Risk Management, Quality Assurance, and Planning<br>• Regional Security Analysis, Technical Services and Functional Continuity<br>• Programmatic Security Analysis, Access, and Decision Support<br>• Technical Security Coordination, External Liaison, and Partnership Building<br>• Regional Security Compliance, Technical Oversight, and Risk Escalation<br>• Security Innovation, Regional Learning, and Capacity Building<br><br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Job Overview/Summary: The Humanitarian Access &amp; Security Manager (HASM) is responsible for the safety and security of all IRC staff and operations in Jordan. The HASM will develop and implement humanitarian access and security management plans in compliance with IRC policies and in alignment with the humanitarian principles. The role sits within the Shared Services Unit (SSU) which provides essential support to all IRC entities based in Jordan. The HASM will identify changes and trends in the humanitarian access and security environment in Jordan and will ensure that adequate and up-to-date policies, security management plans and procedures are in place, and known to all staff.</span></p><p>Major Responsibilities:</p><p>Security Risk Management</p><ul><li>Ensure all current and prospective IRC sites/facilities in Jordan meet the IRC s safety and security standards.</li><li>Conduct security risk assessments covering all IRC locations and activities.</li><li>Develop, review and update security management plans on a regular basis.</li><li>Develop, review and update standard operating procedures and contingency plans.</li><li>Maintain a high level of preparedness in anticipation of contextual changes.</li><li>Evaluate, review and update the hibernation and evacuation plans for all IRC premises in Jordan, and ensure that the practical preparations are in place and known to all staff involved.</li><li>Ensure that accurate, up-to-date security advisories and information is available in English and Arabic to all staff based in Jordan.</li><li>Provide a security induction to new hires so they understand IRC s safety and security policies, and the key risks in the local context.</li><li>Remain available for staff to report security incidents; this may necessitate availability out-of-hours and over weekends depending on the severity and nature of the incident.</li><li>Manage safety and security incidents pertaining to all IRC staff and assets.</li><li>Coordinate the management of security incidents with various heads of IRC entities in Jordan.</li><li>Develop an internal network of security focal points to support the overall safety and security of IRC staff and operations.</li><li>Undertake continual assessments of safety and security equipment, and the protocols by which that equipment is used.</li><li>In coordination with the IT department, ensure all access control and CCTV systems are functional and data is only accessed as per standard operating procedures.</li><li>Regularly update and test the emergency communications tree.</li><li>Provide technical advice and support to IRC partners in Jordan on safety and security management.</li></ul><p>Travel and Event Risk Management</p><ul><li>Ensure all IRC business travelers receive timely advice prior to their arrival. Provide updated guidance on-arrival as needed.</li><li>Ensure IRC events in Jordan receive timely security guidance and support.</li><li>Ensure all accommodation/hotel options and event venues meet the IRC s security standards.</li><li>Develop positive relationships with security focal points at accommodation, hotel and event venues to ensure timely and supportive security responses to incidents involving IRC staff, travelers and visitors.</li><li>Act as a focal point for travelers and visitors to report safety or security issues.</li><li>Ensure all traveler data is tracked and accurate whether trips are by air or land.</li><li>Ensure transportation provided to IRC staff, travelers and visitors meets safety and security standards. Liasie with vendors as necessary to provide feedback.</li><li>Liaise with third-party providers and HR to provide support for travelers and visitors experiencing medical emergencies.</li></ul><p>Humanitarian Access Management</p><ul><li>Liaise with relevant local stakeholders and authorities to develop positive relationships, enhance IRC s acceptance and support the overall security of our people and operations.</li><li>Ensure humanitarian access approaches are responsive to local context and include overarching community engagement components.</li><li>Ensure that all IRC teams based in Jordan conduct principled and sustainable negotiations with relevant local actors in line with the humanitarian principles.</li><li>Provide technical input and advice in assessments to consider new IRC programs in new geographic areas, and regular assessment reviews for existing locations.</li><li>Provide guidance on visibility strategies that will support community acceptance.</li></ul><p>Monitoring, Reporting &amp; Analysis</p><ul><li>Constantly monitor available sources to collect, compile and report information including incidents and trends pertinent to humanitarian access and security.</li><li>Provide timely area-based access analysis based on programmatic demands</li><li>Report all safety and security incidents on the IRC s online reporting system in alignment with incident reporting policies.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree or a technical certification in a security related field with considerable field experience.</li><li>A minimum of 5 years of non-profit or NGO work experience within international humanitarian assistance programs.</li><li>Experience in providing clear and dynamic security briefings to diverse audiences.</li><li>Strong organizational and coordination skills.</li><li>Knowledge and proficiency in the use of communications technology, including, satellite communications, cell phone mediums, etc.</li><li>Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint.</li><li>Excellent relationship-building, interpersonal skills and the ability to effectively represent IRC at forums and with external stakeholders.</li><li>Strong negotiation and mediation skills essential, with a demonstrated ability to influence without authority.</li><li>Experience of working successfully with local stakeholders such as local and international NGOs, local authorities and government officials with sensitivity and diplomacy.</li><li>Experience in design and supporting training engagements with staff and partners to enhance skills.</li><li>Experienced and knowledgeable on Gender, Equity, Diversity and Inclusion</li><li>Fluent in written and spoken English and Arabic.</li><li>Ability to Travel: 30% travel, primarily within Jordan.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator, support countries in the achievement of their development priorities and the attainment of the SDGs. The position is located in the United Nations Resident Coordination Office (RCO) in Amman, Jordan. Under the direct supervision of the Head of Office and guidance of the RC and in full confidentiality, the Executive Assistant ensures effective and efficient functioning of the RC Front-Office, overall management of the RC's schedule and logistical requirements, maintenance of protocol procedures, management of information flow, and follow-up on deadlines and commitments made.<br> Responsibilities<br>Within delegated authority, the Executive Assistant will be responsible for the following duties: 1. ENSURE EFFECTIVE AND EFFICIENT FUNCTIONING OF THE RC FRONT OFFICE: • Maintain the Resident Coordinator’s calendar and representation schedule, arrange appointments and meetings of the RC, coordinates logistical and protocol arrangements for official functions, liaises with diplomatic missions, government counterparts and UN entities; ensure compliance with UN and host country protocol requirements, and act as an interpreter and/or take minutes of meetings when required. • Coordinate high-quality briefing materials for the RC for appointments, meetings, events, and missions and ensure that all correspondence and documents submitted to the RC are according to UN norms and standards, including directives. Coordinate comments on behalf of RC for signature and action/follow-up when required. • Draft key correspondence, including notes to files, minutes of meetings and Note Verbales, and provide translation for official correspondence. • Manage RC travel and missions, prepare travel requests, ensure flight bookings and provision of logistics information, and follow up on trip reports and travel claims. • Maintain contact lists of high-level partners, UN Agencies, and Diplomatic Corps. • Assist in organizing official events: travel (booking flights, request for security clearance, arrangements at airport, etc.) for local and high-level visitors as required. • In collaboration with the RCO team, prepare and maintain checklists and templates for relevant processes (high-level visits, meetings preparation, etc). • Provide all similar services and support to RC. 2. PROVIDE ADMINISTRATIVE AND COMMUNICATIONS SUPPORT TO THE OFFICE: • Maintain the filing system (in Microsoft Teams/SharePoint), ensuring the safekeeping of confidential materials. Use of automated filing system. • Screen RC incoming calls and correspondence. • Support the organization and communication of various coordination meetings, including UNCT meetings. • Participate in the organization of official UN Days, public events, joint UN events and provide secretariat and administrative support to the UNCT. • Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to RC. • Support the Head of Office on engagement with external partners, preparation of and follow-up on events/high-level missions/official engagements and management of administrative processes. • Assists with visualizations and updating information material such as web pages or brochures. 3. GENERAL ADMINISTRATION: • Act as an alternate to the RCO Administrative Assistant when required to support RCO in day-to-day administrative tasks as required, including contract administration, office time management, budget and finance, and human resource management. • Coordinate the activities of the RC driver. • Provide support to the RC in matters such as documentation, visas, travel arrangements, house and school search, etc. • Provide support to the office on protocol matters and liaise with related departments in UN entities and in the Government • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Ensures that requirements and background information used for data analysis are documented. • Performs other relevant duties as assigned.<br> Competencies<br>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.<br> Education<br>Completion of a High school diploma or equivalent is required. Bachelor's or Advanced University Degree in Business Administration, Office Management, Communication or related fields would be an advantage.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of seven (7) years of experience in executive assistance, administrative support or front office functions at senior management level is required. The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree. Demonstrated experience in supporting senior officials or executive offices, including protocol arrangements is required. Demonstrated experience in organizing meetings, missions and high-level events, including coordination with internal and external stakeholders is required. Work experience with the United Nations, international organization, diplomatic mission or government institution is desirable. One(1) year or more of experience in data analytics or related area is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates for this position may include a substantive assessment, such as a written test, which will be followed by a competency-based interview by phone/Teleconference (MS Teams) or in-person where possible.<br> Special Notice<br>This is a Temporary Job Opening. Appointment against this position is for a duration of Three Hundred and Sixty-Four (364) days, a limited duration and does not carry any expectancy, legal or otherwise, of renewal. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. ease resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing until November 2026</span></p> <p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p> <p class="x_MsoNormal" ><span >&nbsp;</span></p> <p class="x_MsoNormal" ><a name="x__Toc233806924" ></a><a name="x__Toc233880839" ><span ><b><span >About Mercy Corps</span></b></span></a></p> <p class="x_MsoNormal" ><span ><span ><span >Mercy Corps is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2006 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.</span></span></span></p> <p class="x_MsoNormal" >&nbsp;</p> <p class="x_MsoNormal" ><span ><span ><b><span >About Iqlaa</span></b></span></span></p> <p class="x_MsoNormal" ><span ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government - implemented by Mercy Corps as lead implementer within an implementation consortium of six partners, aims to support Jordan's Home-Based Businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.&nbsp;</span></span></p> <p class="x_MsoNormal" ><span ><span >&nbsp;</span></span></p> <p class="x_MsoNormal" ><span ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></span></p> <p class="x_MsoNormal" ><span ><span >&nbsp;</span></span></p> <p class="x_MsoNormal" ><span ><span >Using a Market Systems Development (MSD) approach, Mercy Corps collaborates with private sector market actors to pilot and scale innovative solutions that address key market constraints. These partnerships aim to catalyze sustainable business practices that continue beyond the duration of the Activity.</span></span></p> <p class="x_MsoNormal" ><span >&nbsp;</span></p> <p class="x_MsoNormal" ><a name="x__Toc233806926" ><b><span >Activity Description</span></b></a></p> <p class="x_MsoNormal" ><span >As part of its market systems development (MSD) approach, Iqlaa is supporting a digital marketplace operating in the home improvement sector to strengthen its operations and marketing foundations, connecting a network of local merchants and suppliers to customers nationwide and improving market participation for micro and small enterprises (MSEs) across Jordan.</span></p> <p class="x_MsoNormal" ><span >&nbsp;</span></p> <p class="x_MsoNormal" ><span >To support this effort, Mercy Corps, withing the scope of Iqlaa, seeks to engage a national individual consultant to develop a comprehensive marketing strategy and a structured product taxonomy for the marketplace. The consultant will work in close coordination with Iqlaa’s partner team and Mercy Corps Jordan, following Mercy Corps Jordan’s procurement and compliance requirements as a United States Government-funded program.</span></p> <p class="x_MsoNormal" ><span >&nbsp;</span></p> <p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p> <p class="x_MsoNormal" ><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></p> <p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1Fwf0pyLKveNsiUNFYVslRbVjBw-NRSoC?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1Fwf0pyLKveNsiUNFYVslRbVjBw-NRSoC?usp=sharing">https://drive.google.com/drive/folders/1Fwf0pyLKveNsiUNFYVslRbVjBw-NRSoC?usp=sharing</a></span></p> <p class="x_MsoNormal" ><span >&nbsp;</span></p> <p class="x_MsoNormal" ><b><span >How to Apply</span></b></p> <p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Tuesday 28 July, 2026 at 4:00 pm Amman time</b>:</span></p> <ol start="1" type="1"> <li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Application”</i></b><i> </i>section in the SOW document (pages 5-6) .</span></li> <li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li> <li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on <b>Jo Fawtara</b> system.</span></li> <li class="x_MsoListParagraph" ><span >A filled &amp; signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li> </ol> <p class="x_MsoNormal" ><span >&nbsp;</span></p> <p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p> <p class="x_MsoNormal" >&nbsp;</p> <p class="x_MsoNormal" >&nbsp;</p> <p class="ql-align-right" >&nbsp;</p> <p class="ql-align-right" ><span >الصون و الأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >RECRUITMENT SCAMS &amp; FRAUD WARNING</span></p> <p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p> <p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p> <p ><span >All active jobs are advertised directly on Akhtaboot.</span></p> <p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p> <p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> About the role We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams.<br> This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed.<br> The team has two clear areas of ownership.<br> First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities.<br> Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end.<br> You own the throughput, quality, and getting integration-heavy work delivered efficiently.<br> This role reports to the Engineering Director.<br> Your mission You own the delivery health of your squad end-to-end.<br> You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.<br> Key responsibilities Manage a team of full stack engineers, actively drive their growth, performance, and engagement.<br> Mobile engineers are a possibility as well.<br> Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.<br> Run tight agile processes and continuously improve them based on delivery metrics.<br> Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.<br>g. with POS systems etc.<br>). Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.<br> Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.<br> Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.<br> Uphold security and compliance obligations relevant to the team's work (e.<br>g. PCI DSS etc.<br>), embedding them into how the squad builds rather than treating them as an afterthought.<br> Draft and track team OKRs and engineering KPIs (e.<br>g. DORA); when the team is off track, show what is being done about it.<br> Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.<br> What success looks like (first 6-12 months) The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.<br> Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.<br> Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.<br> Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.<br> The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.<br> Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.<br> Your skills Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.<br> Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.<br> Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.<br> Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.<br> Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.<br> Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.<br> Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.<br> Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.<br> Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.<br> Nice-to-haves Experience in B2B SaaS with high-volume B2C traffic patterns.<br> Background in hospitality-tech, food and beverage, payments, or last-mile delivery.<br> Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).<br> Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.<br> Experience hiring and scaling engineering teams in the MENA region.<br> BSc or MSc degree (or equivalent experience).<br> What we offer Curated career progression planning with formal yearly reviews and informal check-ins along the way.<br> Encouragement to grow into a Feature Development Lead.<br> A competitive salary.<br> Ample time to learn new concepts - including paid development and business-related conferences.<br> Fully remote working, no commuting expenses.<br> Flexible work hours.<br> We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.<br> 25 days holiday (plus bank holidays), with an additional day per year of service.<br> Regular all-company socials and quarterly team socials.<br> A team that genuinely likes learning and shipping together.<br></span> </div>

<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for&nbsp;a <strong>Staff Health Officer </strong><strong>at</strong> the<strong> People Unit </strong><strong>in Amman, Jordan.</strong></p> <p>Staff Health Officer&nbsp; is the focal point for all matters relating to the health of ICRC staff in the delegation. In line with ICRC staff health strategy and in collaboration with medical personnel on the spot, s/he promotes ICRC Staff Health Strategy and other initiatives to ensure good physical and mental health of the ICRC staff. Following ICRC Global Staff Health Strategy, the Staff Health Officer implements the staff health strategy in six identified domains; 1. Policies and Guidelines; 2. Health Promotion and prevention; 3. Emergency preparedness and case management; 4. Mental Health &amp; Psychosocial support (MHPSS) for staff; 5. Crisis Management Support. 6. Quality control and monitoring.</p> <p><strong><u>GENERAL DUTIES</u></strong></p> <ul> <li>Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement</li> <li>Understands and adheres to the ICRC Code of Conduct</li> <li>Understands the roles of the components of the International Red Cross and Red Crescent Movement</li> <li>Respects and observes staff regulations and security rules at all times</li> <li>Represents the ICRC in a professional manner at all times</li> <li>Develops and maintains a pleasant and conducive working environment with colleagues and line managers</li> <li>Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC</li> <li>May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary</li> </ul> <p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p> <p><strong><u>1</u></strong><strong><u>.1.POLICIES AND GUIDELINES.</u></strong></p> <ul> <li>Raises awareness on main Policies and Guidelines (both local and Global) and implements / refers to them in daily activities.</li> <li>Leads revision and adaptation of the Policies to local context if relevant.</li> <li>Leads creation and adaptations of Standard Operating Procedures, Policies and proposals for Jordan delegation and submits it to HRM / Regional Staff Health Manager for further review and validation.</li> </ul> <p><strong><u>1</u></strong><strong><u>.2.PREVENTION</u></strong></p> <p><strong><u>Context specific Health risks assessment</u></strong></p> <ul> <li>Identifies and evaluates context specific risks and designs preventive measures (i.e. endemic disease, outbreaks, collapse of the health system).</li> <li>Assesses occupational health risks and develops risk mitigation measures.</li> <li>Provides recommendations and monitors their implementation upon need.</li> <li>Develops context specific health promotion messages and facilitates their distribution.</li> </ul> <p><strong><u>Health briefings and debriefings </u></strong></p> <ul> <li>Supervises individual and collective health briefings for all new staff arriving in the delegation, advising on specific local health risks (mental and somatic health) and on avoidable behavioural risks. Reviews content of the briefing when required.</li> <li>Briefs management of medical emergencies (medical helpline, emergency services, referral facilities, access to post-rape kits and first aid kits).</li> <li>Supervises and advises on individual health debriefing at end of mission of mobile staff and personalized advice on medical issues for follow up to further level.</li> </ul> <p><strong><u>Vaccination and Chemoprophylaxis </u></strong></p> <ul> <li>Ensures that vaccinations are complete for mobile delegates and resident staff in “exposure mission” and counsel to complete vaccination cycle when necessary.</li> <li>Ensures that all ICRC employees have access to information about malaria risk and chemoprophylaxis, test and emergency treatment as well as to the data on rabies risks and prophylaxis.</li> </ul> <p><strong><u>Medical screening </u></strong></p> <ul> <li>Counselling for medical screening at recruitment of all future resident staff and for “exposure missions”.</li> <li>Reviews and issues medical fit to work decision for all newly recruited staff.</li> <li>Supervises regular medical check up of drivers and liaison with Fleet to coordinate activities.</li> </ul> <ul> <li>Advices Mobile personnel on medical tests for yearly renewal of medical greenlight upon the request.</li> </ul> <p><strong><u>First Aid</u></strong></p> <ul> <li>Ensures that the needed First Aid Kits are available at the ICRC offices / vehicles and supervises the use in collaboration with the security and safety officer.</li> <li>Supervises the implementation of First Aid Training on national level in collaboration with national society.</li> </ul> <p><strong><u>Drugs and medical items stock management</u></strong></p> <ul> <li>Ensures that Post Rape Kits are available at Delegation level.</li> </ul> <p><strong><u>Management of sick leave and absence management</u></strong></p> <ul> <li>Supervises the established procedures for absence management of all staff in respect of medical confidentiality and within the limit of their technical responsibility.</li> <li>Collaborates and cooperates with HR department and Management for absence management, including suggesting possible improvements.</li> <li>Contributes to prevention of absenteeism and presenteeism in collaboration with HR department and external consultant.</li> <li>Advocate and reviews, if needed, in coordination HR department, for the evaluation of the referral doctor for second opinion.</li> </ul> <p><strong><u>1.3. CLINICAL CARE AND EMERGENCIES</u></strong></p> <p><strong>Medical Contingency Planning</strong></p> <ul> <li>Prepares medical contingency planning standard operating procedure for Delegation. Revises medical contingency planning periodically and when required.</li> <li>Supervises preparedness of standard operating procedures for dealing with medical emergencies including communication tree.</li> </ul> <p><strong><u>Referral structures </u></strong></p> <ul> <li>Assesses referral facilities safety of access for all employees in collaboration with local healthcare partners.</li> <li>An updated matrix of identified health facilities and related contacts are made available to all staff and regularly updated as needed.</li> <li>Integrates Medical Contingency Plan (MCP) in the overall contingency plan of the delegation.</li> </ul> <p><strong><u>Case management, Medical evacuation and Repatriation</u></strong></p> <ul> <li>Supervises assessment / identification of referral medical staff and health care facilities for individual health care for all staff.</li> <li>Supervises identification of local resources for the staff mental health and psychosocial support.</li> <li>Informs ICRC staff on medical policies/procedures related to medical and accident coverage.</li> <li>Ensures respect of medical confidentiality of all individual health information of ICRC staff. Upon agreement of concerned staff, it may be shared among medical staff bound by the same medical confidentiality.</li> <li>Coordinates Medical Evacuation liaising with various stakeholders (Management, Regional Staff Health Management, Geneva, UN, International SOS, referral hospitals etc.).</li> <li>Establishes modalities of 24/7 national medical hotline.</li> </ul> <p><strong><u>1.4. STRESS MANAGEMENT</u></strong></p> <p><strong><u>Post-Incident and chronic stress management </u></strong></p> <ul> <li>Ensures promotion and awareness on delegation stress policy. Support to management in the implementation of best institutional practices in stress management according to Institutional stress policy.</li> <li>Organization of peer support session in case of critical incidents according to critical incident standard operating procedure and best practices (e.g. Critical Incident Management,).</li> <li>Stress Management practices. This activity is organized upon need, in coordination with Regional Staff Psychological Support Coordinator.</li> <li>Ensures all staff is informed about the policies and procedures regarding harassment at the workplace and offer medical support if needed.</li> </ul> <p><strong><u>MHPSS promotion and prevention</u></strong></p> <ul> <li>Supports identification of local specialized organization / practitioners working in the field of mental health and psychosocial support.</li> <li>Establishes referral mechanism for the colleagues in need.</li> <li>Advocates organization of psychosocial awareness session and events when needed, liaisons with Regional Staff Psychological Support Coordinator for technical support.</li> <li>Supports implementation different institutional training and policy for stress management and psychological wellbeing of staff.</li> </ul> <ol> <li value="1.5"><strong><u>CRISIS MANAGEMENT SUPPORT</u></strong></li> </ol> <ul> <li>Provides support to the ICRC crisis management mechanism addressing medical aspects.</li> <li>Participates and contributes on Crisis Cell if established.</li> <li>Provides support to individual in aftermath of critical event.</li> </ul> <p><strong><u>1.6. HEALTH INSURANCE, MEDICAL INFORMATION AND REPORTING</u></strong></p> <p><strong>Medical insurance</strong></p> <ul> <li>Act as a focal person for the insurance company and for other administrative tasks including the contract management.</li> <li>Case management for all staff is handled according to relevant ICRC procedures.</li> <li>Administrative accounting tasks related to staff health/insurance are performed confidentially.</li> <li>Provides support in assessing the services provided by the local health insurance company and in the process of identifying a new local health insurance company.</li> <li>Supports awareness raising on medical coverage plan and creates awareness among ICRC employees on better use of the coverage.</li> <li>Manages special cases where insurance company does not cover expenses in coordination with the HR Manager and Regional Staff Health Manager.</li> <li>Insures compliance with Finance and Administration&nbsp; Manual for special cases.</li> <li>Demonstrates good knowledge of the administrative procedures related to the accident and occupational disease coverage.</li> </ul> <p><strong>Quality control and reporting</strong></p> <ul> <li>Ensures collection of relevant Staff Health data through various tools available (internal monitoring tool, internal databases), including development and customization local tools for data collection.</li> <li>Implements Staff Health Satisfaction Survey on national level.</li> <li>Monitors implementation of Staff Health Strategy through the internal monitoring tool&nbsp; in coordination with Regional Staff Health Manager.</li> <li>Maintains strict confidentiality regarding all medical information.</li> </ul> <p><strong><u>PEOPLE MANAGEMENT RESPONSIBILITIES</u></strong></p> <ul> <li>Provides technical supervision and coordinate activities of the other Staff Health Officer.</li> <li>Participates in the selection process of Staff Health Team in the country level if needed.</li> <li>Understands and supervises the Performance Management &amp; Development) activities for employees under their supervision.</li> <li>Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.</li> <li>Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.</li> <li>Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.</li> <li>Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.</li> <li>Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.</li> </ul> <p><strong><u>ADDITIONAL DUTIES</u></strong></p> <ul> <li>Might require work overtime in line with the needs of the department and in case of medical emergency.</li> <li>Follows up on all work-related messages and correspondence with the relevant contacts and departments.</li> <li>Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant to the position.</li> <li>Collects and shares information so as to improve the ICRC’s understanding of the environment and humanitarian trends and responses.</li> <li>Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image.</li> <li>Takes responsibility for their own professional learning and development.</li> <li>Reports events and changes within the region that could have an impact on ICRC's activities and hence provides sound elements to the Delegation that allow to establish objectives and priorities.</li> <li>Participates actively in meetings.</li> </ul> <p><strong><u>EDUCATION AND PROFESSIONAL EXPERIENCE REQUIRED</u></strong></p> <ul> <li>Health professional (physician or a registered nurse) with minimum 3 years of clinical experience</li> <li>Full registration with valid license to practice medicine in Jordan</li> <li>Knowledge of occupational medicine is preferrable</li> <li>Fluency in English and Arabic</li> <li>Experience in mental health, stress management.</li> <li>Experience in medical evacuation and medical emergencies</li> <li>Proficiency with MS-Office and internet tools</li> <li>Good rigor, method and analytical skills</li> <li>Willing to travel to participate in meetings annually</li> <li>Keeps strict medical confidentiality</li> <li>Respect of medical professional regulations</li> </ul> <p>Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.</p> <p>Please note that:</p> <ul> <li>Submission deadline for applicants: <strong>July 08^th, 2026,</strong> the position will be filled once we find the right candidate, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before <strong>July 08^th, 2026</strong></li> <li>The position will be filled once we find the right candidate.</li> <li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li> <li>Only applications with a resume in English will be considered.</li> <li>Salary range between 1,737– 2,086 Jordanian Dinar.</li> </ul> <p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p> <p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants</strong>. However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p> <p>&nbsp;</p>

<p>We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams. This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed. The team has two clear areas of ownership. First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities. Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end. You own the throughput, quality, and getting integration-heavy work delivered efficiently. This role reports to the Engineering Director.</p><p>Your mission</p><p>You own the delivery health of your squad end-to-end. You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.</p><p>Key responsibilities</p><ul><li>Manage a team of full stack engineers, actively drive their growth, performance, and engagement. Mobile engineers are a possibility as well.</li><li>Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.</li><li>Run tight agile processes and continuously improve them based on delivery metrics.</li><li>Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.g. with POS systems etc.).</li><li>Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.</li><li>Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.</li><li>Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.</li><li>Uphold security and compliance obligations relevant to the team's work (e.g. PCI DSS etc.), embedding them into how the squad builds rather than treating them as an afterthought.</li><li>Draft and track team OKRs and engineering KPIs (e.g. DORA); when the team is off track, show what is being done about it.</li><li>Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.</li></ul><p>What success looks like (first 6-12 months)</p><ul><li>The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.</li><li>Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.</li><li>Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.</li><li>Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.</li><li>The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.</li><li>Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.</li></ul><p>Your skills</p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li></ul><p>Nice-to-haves</p><ul><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul><p>What we offer</p><ul><li>Curated career progression planning with formal yearly reviews and informal check-ins along the way.</li><li>Encouragement to grow into a Feature Development Lead.</li><li>A competitive salary.</li><li>Ample time to learn new concepts - including paid development and business-related conferences.</li><li>Fully remote working, no commuting expenses.</li><li>Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.</li><li>25 days holiday (plus bank holidays), with an additional day per year of service.</li><li>Regular all-company socials and quarterly team socials.</li><li>A team that genuinely likes learning and shipping together.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Monthly progress report for the outputs<br> Work Location<br>UNRWA HQ Amman<br> Expected duration<br>6 Months<br> Duties and Responsibilities<br>1.Background The Central Support Services Division (CSSD) is responsible for providing integrated facilities management, infrastructure services, administrative systems, and sustainability support across UNRWA Headquarters in Amman. CSSD is currently implementing agency-wide improvements in facilities management efficiency, sustainable procurement, and environmental sustainability, including the Sustainable Management and Resource Efficient Transformation (SMART) Project. The incumbent will provide senior technical and coordination support to CSSD in strengthening integrated facilities management systems, infrastructure planning, and sustainability initiatives. 2.Objectives: This consultancy aims to provide CSSD with senior technical and coordination support in facilities and infrastructure management; coordination of construction, renovation, and capital works; integration of sustainable procurement and environmental sustainability practices; support for energy, utilities, and emissions reporting; monitoring of contracts, SLAs, and service delivery; implementation support for the SMART Project; and improvement of procedures and operations. 3.Functional Title, Duty Station, Duration, Project (if applicable) Senior Facilities Management, Infrastructure &amp; Sustainability Consultant -Local-Grade 16, HQA, 6 months with the possibility of further extension. 4.Scope of work The Consultant will be responsible for activities described below and to assist the …. Specific Outputs/Tasks include but not limited to: Duties Responsibilities, impact, and work relationships of the post: Facilities and Infrastructure Management The Consultant will coordinate CSSD facilities management operations and infrastructure-related activities, support the planning and delivery of renovation, refurbishment, and capital works projects, promote lifecycle asset management principles, assist in updating facilities management procedures, SOPs, and technical guidelines, and recommend measures to improve the efficiency of facilities services. Project Coordination and Technical Support The Consultant will coordinate infrastructure and renovation projects through all implementation phases, provide technical input for the planning, implementation, and monitoring of capital works, monitor compliance with technical standards, timelines, and quality requirements, identify risks and report on project progress and challenges, and liaise with contractors and stakeholders to help resolve project-related issues. Sustainable Procurement and Environmental Sustainability (SMART Project) The Consultant will support implementation of the SMART Project within CSSD functions, integrate sustainability principles into procurement and administrative processes, contribute to sustainable procurement initiatives and awareness activities, support the collection and reporting of energy, utilities, and emissions data, advance efficiency measures and environmentally sustainable practices, and assist in implementing environmental action plans and related reporting. Contract and Service Monitoring The Consultant will monitor facilities management service contracts and SLAs, review procurement specifications and service requirements, follow up on contractor and service provider performance issues, support compliance with agreed service standards, and document service delivery performance. Institutional Coordination and Reporting The Consultant will coordinate with CSSD units and internal stakeholders on facilities and sustainability matters, prepare reports, updates, and analytical summaries for management, support operational improvements and updates to procedures, and facilitate knowledge sharing and internal coordination on sustainability initiatives. Presence at the duty station is required. The nature of the assignment requires the incumbent to perform the duties on site, with regular site visits, inspections, coordination, and oversight. Remote working or working from home is not suitable for this assignment. 5.Deadlines and Fee Schedule Output: Monthly progress report for the outputs Deadline: By the end of each month Payment Date: JOD 1,190.44 Including 8.33% Indemnity<br> Qualifications/special skills<br>6.Qualification Requirements Academic and Professional qualifications (as applicable) Academic Qualifications: Minimum of a bachelor's degree from a recognized university in a field relevant to the scope of work, such as: Facilities Management, Civil Engineering, Environmental Management, or another related discipline. Experience: A minimum of Six years of progressively responsible experience is required in areas directly related to the scope of work, including facilities management, infrastructure coordination, construction or renovation project support, sustainable procurement, environmental sustainability, and contract or service monitoring. Experience with international organizations is considered an asset, and knowledge of the host country’s business environment, relevant laws, regulations, and practices is desirable. Technical Skills: • Sound knowledge of facilities management, infrastructure coordination, construction methods, health and safety requirements, and quality assurance practices. • Ability to review and interpret technical drawings, specifications, construction plans, procurement requirements, and service standards. • Strong skills in project coordination, monitoring, reporting, stakeholder follow-up, and contractor performance review. • Understanding of sustainable procurement principles, environmental sustainability practices, and energy, utilities, and emissions reporting. • Ability to support the development and update of SOPs, procedures, technical guidelines, and analytical reports. Other Requirements: • Ability to work under pressure and manage multiple tasks simultaneously • Strong interpersonal and communication skills • Proficient in MS Office applications and project management tools<br> Languages<br>• Excellent written and spoken English and Arabic are required.<br> Additional Information<br>COMPETENCIES • UN Core Values of Integrity, Professionalism, Respect for Diversity and Gender. • Professionalism: Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources, is conscientious and efficient in meeting commitments, observing deadlines, and achieving results. • Communication: Proven ability to write in a clear and concise manner and to communicate effectively, including the ability to prepare reports and conduct presentations, articulating options concisely, conveying maximum information, making, and defending recommendations. • Teamwork: Strong interpersonal skills, including the ability to: operate effectively across organizational boundaries; and establish and maintain effective working relations with people in a multi-cultural, multi-ethnic environment, with sensitivity and respect for diversity Functional • Analyzing • Applying Technical Expertise • Planning and Organizing • Following Instructions and Procedures • Adapting and Responding to Change • Problem Solving Leadership (as applicable) • Delivering Results • Managing Complexity and Change • Managing tasks and priorities • Delivering results under pressure • Coordination and teamwork support DESIRABLE QUALIFICATIONS Specialization in Sustainability Administration and Procurement related issues with practical experiences in implementation of facility management and sustainable procurement projects Experience in UN Sustainability projects is an asset. Reporting and administration The incumbent reports to will report to the Head of Administrative Services Section and will be based within Administrative Services Section of the Central Support Services Division, HQ, Amman. The incumbent provides senior technical support and coordination across CSSD functions, working closely with facilities management, procurement, and sustainability focal points. 7.Schedule: Full time 8. CONDITIONS OF SERVICE The consultancy will span a period of 6 months with the possibility of further extension This consultancy is open to local applicants. The remuneration for this consultancy will be based on our local salary scale applicable to Grade 16; The consultant will be based in Amman<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ROLE PROFILE</p><p>Title Impact &amp; Research Manager</p><p>Functional Area Programmes</p><p>Reports to Head of Programmes and Strategy</p><p>Location Amman, Jordan</p><p>Travel required As Required</p><p>Effective Date ASAP</p><p>Grade Level 16</p><p>The organization Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children s and young people s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in governorates in the centre, north and south regions as well as host communities and Azraq camp</p><p>ROLE PURPOSE</p><p>The Impact and Research Manager provides strategic and technical leadership across all Monitoring, Evaluation, Research and Learning (MERL) functions at Plan International Jordan. The post holder ensures that evidence generation, impact measurement, and learning systematically inform programme quality, resource allocation, and organisational decision-making. The role has three interconnected areas of strategic focus:</p><ul><li>Research leadership: designing and managing rigorous research initiatives that generate credible evidence to inform programming and advocacy work.</li><li>Impact measurement: developing and implementing robust frameworks to assess the depth, breadth, and sustainability of programme results at beneficiary and systems levels.</li><li>Country strategy monitoring: ensuring systematic, real-time tracking of progress against country strategy objectives and enabling timely course corrections.</li></ul><p>Dimensions of the Role</p><ul><li>Reports to the Head of Programme and Strategy (HoPS) and is a member of the broader Programme team.</li><li>Directly supervises MERL team</li><li>Works closely with the Programmes Managers, Project Managers, Head of Operations and Finance</li></ul><p>Accountabilities</p><ol><li>Programme Design and Monitoring<ul><li>The post holder leads the design of high-quality Monitoring and Evaluation (M&amp;E) frameworks for all development and humanitarian projects, ensuring MERL considerations including data requirements, evaluation design, and research opportunities are built into proposals from inception. This includes:</li><li>Developing comprehensive project M&amp;E frameworks (indicator matrix, indicator tracker, MERL activity plan, and Theory of Change) and ensuring alignment between project-level frameworks and the country strategy.</li><li>Leading participatory, gender-transformative, and inclusive data collection approaches including qualitative and quantitative tools with appropriate data quality assurance (DQA) processes at all stages.</li><li>Promoting effective use of the MERL database (PMERL) and global M&amp;E IT systems for data collection, storage, analysis, reporting, and aggregation across all levels.</li></ul></li><li>Country Strategy Monitoring<ul><li>The post holder is responsible for translating the country strategy into a live, measurable system that enables adaptive management by senior leadership. This includes:</li><li>Designing and maintaining the Country Strategy MERL Framework, including a strategic results dashboard and scorecard that provides the CMT with a consolidated, real-time view of strategic performance on a quarterly basis.</li><li>Establishing and maintaining a country-level Theory of Change, ensuring all project theories of change are aligned with and contribute to country strategy outcomes.</li><li>Coordinating the annual country strategy review process aggregating project-level results, analysing contribution to strategic objectives, and producing a strategic progress report.</li><li>Monitoring the operating context to identify shifts that may affect the feasibility or relevance of country strategy objectives, and presenting findings quarterly to the E-CMT.</li><li>Ensuring all strategy monitoring data is disaggregated by sex, age, disability, and geographic location to track equity and inclusion in strategic outcomes.</li></ul></li><li>Programme Impact Measurement<ul><li>The post holder leads Plan Jordan's approach to understanding and communicating the depth and sustainability of programme change. This includes:</li><li>Developing and leading Plan Jordan's Programme Impact Measurement Framework, establishing standardised methodologies for assessing short-term, intermediate, and long-term impact across all thematic areas (protection, education, livelihoods, and others).</li><li>Designing and implementing participatory impact assessment methodologies such as Outcome Harvesting and Most Significant Change (MSC) to capture unanticipated and transformative change at community and systems levels.</li></ul></li></ol><p>Key relationships</p><ul><li>Internal:</li><li>Head of Programme and Strategy (HoPS) direct line manager</li><li>Head of Resources Mobilisation proposal development and donor engagement</li><li>National Offices, Regional Hub and Global Hub Monitoring, Evaluation, Research Learning (MERL) technical networks</li><li>External :</li><li>Implementing partners, local organisations and CBOs</li><li>UN agencies, INGOs and national NGOs</li><li>Donors technical focal points and programme officers for assigned grants</li></ul><p>Technical expertise, skills and knowledge</p><p>Essential</p><ul><li>Bachelor's degree (BA) in Statistics, Research Methods, Strategic Planning, Development, Social Studies, or a related field; a postgraduate degree in research, monitoring and evaluation, or a related discipline is strongly preferred.</li><li>5 - 7 years of relevant working experience in MERL, with at least 2 years in a management or senior technical role within an international non-governmental organisation (INGO) or similar institution.</li><li>Demonstrated experience leading primary research studies including mixed-methods, RCT, and quasi-experimental designs and managing country-level or programme-level impact measurement systems.</li><li>Experience leading or contributing to country strategy MERL framework development, with a track record of translating strategic objectives into measurable indicators and monitoring systems.</li><li>Knowledge of data management, quality control, validation processes, data privacy standards, and research ethics frameworks including IRB processes.</li></ul><p>Desirable</p><ul><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree (BA) in Statistics, Research Methods, Strategic Planning, Development, Social Studies, or a related field; a postgraduate degree in research, monitoring and evaluation, or a related discipline is strongly preferred.</li><li>5 - 7 years of relevant working experience in MERL, with at least 2 years in a management or senior technical role within an international non-governmental organisation (INGO) or similar institution.</li><li>Demonstrated experience leading primary research studies including mixed-methods, RCT, and quasi-experimental designs and managing country-level or programme-level impact measurement systems.</li><li>Experience leading or contributing to country strategy MERL framework development, with a track record of translating strategic objectives into measurable indicators and monitoring systems.</li><li>Knowledge of data management, quality control, validation processes, data privacy standards, and research ethics frameworks including IRB processes.</li><li>Strong strategic thinking, analytical, and problem-solving skills; ability to work effectively in a multidisciplinary and multicultural environment.</li><li>Proficiency in statistical and research software (e.g., SPSS, STATA) and data visualisation tools (e.g., Power BI, Tableau) to produce strategic dashboards and impact reports for senior management and donors.</li><li>Ability to analyse, synthesise, and translate complex research findings into accessible evidence briefs, policy papers, and visual summaries for diverse audiences.</li><li>Strong team-building, facilitation, and influencing skills; able to champion evidence-based decision-making across departments and proactively identify opportunities to use research and impact data for policy influence.</li><li>Intellectual curiosity and comfort with ambiguity; able to navigate iterative learning in dynamic humanitarian and development contexts.</li></ul><p></p></section>

<p ><span >About Mercy Corps</span></p> <p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span></p> <p ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p> <p >&nbsp;</p> <p ><span >The Program / Department / Team (Program / Department Summary)</span></p> <p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p> <p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p> <p >&nbsp;</p> <p ><span >The Position (General Position Summary)</span></p> <p ><span >The MEL and Reporting Intern will provide support to the Program Quality and Learning (PQL) team in monitoring, evaluation, learning, reporting, research, and knowledge management activities across the Iqlaa Activity. The intern will contribute to the collection, organization, analysis, visualization, interpretation, and reporting of program data and evidence to support learning, accountability, adaptive management, and evidence-based decision-making.</span></p> <p ><span >The position offers hands-on exposure to both quantitative and qualitative monitoring, evaluation, and learning approaches within a large-scale economic development and private sector development program. The intern will support various stages of the evidence generation cycle, including data collection, data quality assurance, data analysis, report writing, development of visual and knowledge products, synthesis of findings, and intervention-level monitoring and evaluation activities.</span></p> <p ><span >This internship provides a valuable opportunity to gain practical experience in monitoring, evaluation, learning, reporting, research, data visualization, and program performance management. Through close collaboration with the PQL team, the intern will strengthen analytical, communication, research, reporting, facilitation, and problem-solving skills while contributing to organizational learning and evidence-based programming.</span></p> <p >&nbsp;</p> <p ><span >Essential Responsibilities </span></p> <p ><span >● Support the implementation of monitoring, evaluation, learning, and reporting activities across the Iqlaa Activity.</span></p> <p ><span >● Assist in the preparation, review, and quality assurance of monitoring and evaluation data collected from interventions, partners, and stakeholders.</span></p> <p ><span >● Support qualitative and quantitative data collection activities, including surveys, interviews, focus group discussions, observations, and other learning exercises.</span></p> <p ><span >● Support intervention-level monitoring, assessment, and evaluation activities, including data collection, analysis, and documentation of findings.</span></p> <p ><span >● Assist in preparing analytical reports, learning briefs, success stories, case studies, presentations, and other knowledge products.</span></p> <p ><span >● Support data analysis and visualization activities through the development of charts, graphs, dashboards, infographics, and other visual reporting products.</span></p> <p ><span >● Support the preparation of periodic reports, presentations, and learning materials.</span></p> <p ><span >● Assist in documenting lessons learned, emerging findings, best practices, and program achievements.</span></p> <p ><span >● Assist in maintaining organized records of monitoring, evaluation, and reporting documentation.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >REGIONAL SYSTEMS AND SUPPORT FUNCTIONS</span></p> <p ><span >● Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions.</span></p> <p ><span >● Review and support country team adherence to Mercy Corps and donor policies and procedures.</span></p> <p ><span >● Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards.</span></p> <p ><span >● Provide dedicated support to country teams in the event of an emergency or startup of a complex program that requires additional resources. </span></p> <p ><span >● Collaborate with country finance leads in producing bi-annual master budgets.</span></p> <p >&nbsp;</p> <p ><span >Supervisory Responsibility</span></p> <p ><span >N/A</span></p> <p >&nbsp;</p> <p ><span >Accountability </span></p> <p ><span >Reports Directly To:</span><span > The MEL and IM Manager or PQL Director.</span></p> <p ><span >Works Directly With:</span><span > Monitoring, Evaluation, Learning, and information management team, intervention managers and partners focal points.</span></p> <p >&nbsp;</p> <p ><span >Accountability to Participants and Stakeholders</span></p> <p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p> <p >&nbsp;</p> <p ><span >Minimum Qualification &amp; Transferable Skills </span></p> <p ><span >● A degree or pursuing a degree in a relevant field such as Statistics, Economics, Business Administration, Development Studies, Social Sciences, Data Science, Computer Science, Industrial Engineering, Public Administration, or a related field. </span></p> <p ><span >● Strong interest in monitoring, evaluation, learning, research, reporting, or data analysis.</span></p> <p ><span >● Demonstrated analytical and problem-solving skills. </span></p> <p ><span >● Fluency written and verbal communication skills in English and Arabic.</span></p> <p ><span >● Strong written and verbal communication skills to effectively convey data insights and present findings to diverse audiences. </span></p> <p ><span >● Proficiency in Microsoft Excel, Word, and PowerPoint and any other relevant tools to the scope of work.</span></p> <p ><span >● Strong attention to detail and commitment to data quality.</span></p> <p ><span >● Willingness to travel within Jordan if required for field-based activities.</span></p> <p ><span >● Familiarity with data cleaning, data transformation, and data validation techniques.</span></p> <p >&nbsp;</p> <p ><span >Success Factors </span></p> <p ><span >The successful MEL and Reporting Intern demonstrates initiative, accountability, attention to detail, and a strong commitment to producing accurate and reliable work. They are curious, adaptable, and motivated to learn new concepts, tools, and methodologies related to monitoring, evaluation, learning, reporting, and research. The intern collaborates effectively with colleagues, communicates clearly and professionally, and responds positively to guidance and feedback. They demonstrate sound organizational skills, the ability to prioritize tasks, and a willingness to take ownership of assigned responsibilities. As the internship progresses, the intern is expected to show increasing independence, analytical capability, and confidence in supporting evidence generation, learning processes, data quality, reporting, and knowledge management activities.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >Living Conditions / Environmental Conditions</span></p> <p ><span >The position is based in Amman, Jordan and it requires up to 30% travel to Jordanian’s governorates to support implementing the program activities.</span></p> <p ><span >Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.</span></p> <p >&nbsp;</p> <p ><span >Ongoing Learning</span></p> <p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p> <p >&nbsp;</p> <p ><span >Team Efficiency and Effectiveness </span></p> <p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p> <p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p> <p >&nbsp;</p> <p ><span >Equal Employment Opportunity</span></p> <p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p> <p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p> <p >&nbsp;</p> <p ><span >Safeguarding &amp; Ethics</span></p> <p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p> <p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p> <p class="ql-align-right" >&nbsp;</p> <p class="ql-align-right" ><span >الصون و الأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p> <p class="ql-align-right" >&nbsp;</p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >RECRUITMENT SCAMS &amp; FRAUD WARNING</span></p> <p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p> <p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p> <p ><span >All active jobs are advertised directly on Akhtaboot.</span></p> <p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p> <p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of the United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda, and fully embodies the UN 2.0 shift—anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. This position is located in the United Nations Development Coordination Office (UNDCO) in Amman, and reports to the Regional Team Leader.<br> Responsibilities<br>Within limits of delegated authority the Driver at this level will be responsible for the following duties: • Drives vehicles safely for the transport of the UNDCO Regional Director and authorized personnel and for the transport of general cargo goods. • Makes deliveries of parcels, documents, etc., between the office and other offices and institutions, e.g. Ministries, UN entities regional offices, Embassies, etc. • Makes minor purchases and collect urgent purchases from local suppliers as requested. Collect goods from the customs with due regard to customs regulations and formalities. May make or collect payment for goods. • Meets official personnel at the airport. • Deals effectively and tactfully with officials and visitors. •Provides logistical support to protocol-related processes for UNDCO staff with the relevant host country authorities, including transporting documents, collecting processed documents, accompanying staff when required, and following up on pending requests, as requested. • Takes care of the day-to-day maintenance of the assigned vehicles, check oil, water, battery, brakes, tires, and vehicle tools.; perform minor repairs and arranges for other repairs and ensures that vehicle is kept clean. • Reports any damage or loss of vehicle tools • Logs fuel consumption, maintenance etc. • Ensures that the steps required by rules and regulations are taken in case of accident. • Applies good judgment in the context of assignments given. • Performs other duties as assigned.<br> Competencies<br>PROFESSIONALISM: Knowledge of driving rules and regulations. Knowledge of the area and the current condition of roads and highways, security and safety awareness; familiarity with frequently traveled routes and routines of the more senior staff or the officers. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.<br> Education<br>High school diploma or equivalent is required. Valid National Driver License is required. Valid basic life support(BLS) certificate or equivalent is desirable.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of two years' continuous driving experience with a safe driving record is required. Experience in driving a variety of makes and models of vehicles, including vans and other kinds of motorized vehicles is required. Experience with the United Nations or any International organizations is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates for this position may include a substantive assessment, such as a written test, which will be followed by a competency-based interview.<br> Special Notice<br>Appointment against this post is on a local basis and is open for an initial period of one year (364 days) and may be subject to extension subject to funding availability. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p><h4>Description</h4> <p>A leading global pharmaceutical company is seeking an AI solutions architect who is responsible for designing, governing, delivering, and evolving the enterprise AI technical architecture across the company. Acting as the technical authority and delivery lead for AI within the AI Centre of Excellence, this role defines architectural standards, evaluates and governs AI platforms and solutions, prioritising off-the-shelf and vendor-led approaches, and ensures that all AI initiatives are scalable, secure, compliant, and aligned with the company's digital transformation strategy. The AI solutions architect works closely with AI engineers, IT business partners, AI champions, and business function leaders to assess technical feasibility, lead end-to-end solution delivery, support AI proof of value (POV) execution, and translate strategic AI ambitions into sound, future-proof solutions, ensuring every initiative is delivered on a technically rigorous and governance-compliant foundation.</p> <h4>Responsibilities:</h4> <ol> <li><strong>Strategy & architecture leadership</strong><br> Define and own the enterprise AI technical architecture framework, including reference architectures, design patterns, integration blueprints, and technology standards across cloud and on-premises environments.<br> Collaborate with the architecture advisory board to ensure the AI architecture roadmap is aligned with the company's overall digital transformation strategy and enterprise IT architecture principles.<br> Evaluate emerging AI technologies, frameworks, and platforms, providing technical direction and recommendations to senior IT and business stakeholders.<br> Lead architectural governance for all AI initiatives, ensuring solutions adhere to approved standards, security requirements, regulatory constraints, and scalability principles.<br> Define and maintain the enterprise AI technology stack, including cloud AI services (Azure, AWS, GCP), MLOps platforms, data platforms, and integration middleware.</li> <li><strong>AI solution design & technical oversight</strong><br> Architect end-to-end AI solutions across the company's key business domains including manufacturing, quality & regulatory affairs, R&D, commercial, supply chain, HR, and finance.<br> Produce high-quality architecture deliverables including solution design documents, architecture decision records (ADRs), technical specifications, data flow diagrams, and integration architecture blueprints.<br> Lead technical design reviews and architecture assessments for all AI initiatives in the portfolio, ensuring fitness for purpose, scalability, and compliance.<br> Define AI integration patterns with enterprise systems including SAP, MES, LIMS, CRM, and M365 ecosystems, ensuring seamless interoperability.<br> Guide AI developers in translating architecture designs into well-structured, maintainable, and production-ready solutions.<br> Oversee the design of MLOps pipelines including model training, validation, deployment, monitoring, and retraining workflows.</li> <li><strong>Platform engineering & infrastructure</strong><br> Own the architecture and governance of enterprise AI platforms including Microsoft Azure AI, Azure Machine Learning, Microsoft 365 Copilot, and other approved AI tooling.<br> Define cloud infrastructure architecture for AI workloads including compute, storage, networking, and security configurations aligned with the company IT standards.<br> Establish standards for model lifecycle management including versioning, registry, performance monitoring, drift detection, and retraining triggers.<br> Drive the design of data architecture components critical to AI including feature stores, data lakes, vector databases, and real-time data pipelines in collaboration with the Data & Analytics team.<br> Ensure AI platforms meet GxP validation, 21 CFR Part 11, and audit trail requirements where applicable.</li> <li><strong>Governance, compliance & responsible AI</strong><br> Embed regulatory and compliance requirements, including FDA AI/ML guidance, EMA requirements, GxP, GDPR, and HIPAA, into AI architecture design and review processes.<br> Define and enforce responsible AI architectural guardrails including model explainability, bias detection, fairness assessments, and human-in-the-loop design patterns.<br> Maintain AI architecture governance documentation including standards, patterns, approved toolsets, and deviation processes within the enterprise AI knowledge repository.<br> Coordinate with IT security, data privacy, legal, quality assurance, and regulatory affairs to ensure AI solutions meet all applicable oversight requirements.<br> Support E-AIAB governance processes by providing technical input into initiative assessments, vendor evaluations, and POV planning.</li> <li><strong>Technical leadership & enablement</strong><br> Provide technical mentorship, code and architecture reviews, and hands-on guidance to the AI developer team.<br> Define engineering best practices, coding standards, and DevOps/MLOps conventions for the AI team.<br> Collaborate with external vendors, implementation partners, and cloud providers to assess solutions, conduct technical due diligence, and ensure delivery quality.<br> Contribute technical expertise to vendor RFP/RFI processes, proof-of-concept evaluations, and contract assessments.<br> Represent the company's AI technical standards in cross-functional project delivery teams and steering committees.</li> <li><strong>Stakeholder engagement & communication</strong><br> Translate complex technical architecture concepts into clear, accessible language for business stakeholders, executive leadership, and non-technical audiences.<br> Serve as the primary technical escalation point for AI platform issues, architecture deviations, and integration challenges.<br> Collaborate with IT business partners and AI champions to provide technical feasibility input into AI opportunity assessments.<br> Participate in external pharmaceutical AI forums, cloud provider events, and technology conferences to maintain leading-edge awareness and contribute to the company's technical reputation.</li> </ol> <h4>Requirements</h4> <p>Bachelor's degree in computer science, information technology, software engineering, data science, or related technical field.<br> Master's degree in artificial intelligence, data science, computer science, or related discipline is preferred.<br> Microsoft Azure Solutions Architect Expert, Azure AI Engineer Associate, or equivalent cloud architecture certification is preferred.<br> TOGAF or equivalent enterprise architecture certification is preferred.<br> 7–10 years of professional experience in IT, software engineering, data & analytics, or AI/ML implementation.<br> 4–6 years of hands-on experience designing and delivering AI/ML solutions on cloud platforms (Azure, AWS, or GCP) in a production environment.<br> Proven track record of owning end-to-end AI solution architecture in a complex, cross-functional enterprise environment.<br> Experience with Microsoft Azure AI, Azure Machine Learning, and Microsoft 365 Copilot architecture and deployment is preferred.<br> Pharmaceutical, healthcare, life sciences, or other regulated industry experience is preferred.<br> Experience with GxP validation, 21 CFR Part 11, or regulatory technology compliance in an AI/ML context is preferred.</p> <h4>Skills:</h4> <p><strong>Technical competencies:</strong><br> AI/ML architecture & solution design - cloud platform architecture (Azure / AWS / GCP) - ML ops & model lifecycle management - enterprise integration & API design - data architecture & data engineering - AI governance, ethics & responsible AI - pharmaceutical regulatory compliance (GxP, FDA, EMA)</p> <p><strong>AI & technology skills:</strong><br> Deep expertise in AI/ML architecture patterns, including supervised/unsupervised learning, NLP, computer vision, generative AI, and LLM-based solution design.<br> Strong hands-on proficiency with Azure AI services, Azure Machine Learning, MLflow, or equivalent MLOps tooling.<br> Solid experience designing and deploying generative AI solutions including RAG architectures, LLM orchestration (LangChain, Semantic Kernel), and enterprise copilot patterns.<br> Strong command of enterprise integration architecture including REST APIs, event-driven architecture, message queues, and middleware platforms.<br> Proficiency in cloud infrastructure design including IaC (Terraform, Bicep), containerization (Docker, Kubernetes), and CI/CD pipelines.<br> Strong understanding of data architecture components including data lakes, lakehouses, feature stores, and vector databases.<br> Working knowledge of pharmaceutical business processes including GxP operations, quality management systems, and regulatory affairs workflows (preferred).<br> Solid understanding of AI governance frameworks, responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security principles relevant to AI deployment.</p></p><p></p>

<p><h4>Description</h4> <p>A leading global pharmaceutical company is seeking an AI solutions architect who is responsible for designing, governing, delivering, and evolving the enterprise AI technical architecture across the company. Acting as the technical authority and delivery lead for AI within the AI Centre of Excellence, this role defines architectural standards, evaluates and governs AI platforms and solutions, prioritising off-the-shelf and vendor-led approaches, and ensures that all AI initiatives are scalable, secure, compliant, and aligned with the company's digital transformation strategy. The AI solutions architect works closely with AI engineers, IT business partners, AI champions, and business function leaders to assess technical feasibility, lead end-to-end solution delivery, support AI proof of value (POV) execution, and translate strategic AI ambitions into sound, future-proof solutions, ensuring every initiative is delivered on a technically rigorous and governance-compliant foundation.</p> <h4>Responsibilities:</h4> <ol> <li><strong>Strategy & architecture leadership</strong><br> Define and own the enterprise AI technical architecture framework, including reference architectures, design patterns, integration blueprints, and technology standards across cloud and on-premises environments.<br> Collaborate with the architecture advisory board to ensure the AI architecture roadmap is aligned with the company's overall digital transformation strategy and enterprise IT architecture principles.<br> Evaluate emerging AI technologies, frameworks, and platforms, providing technical direction and recommendations to senior IT and business stakeholders.<br> Lead architectural governance for all AI initiatives, ensuring solutions adhere to approved standards, security requirements, regulatory constraints, and scalability principles.<br> Define and maintain the enterprise AI technology stack, including cloud AI services (Azure, AWS, GCP), MLOps platforms, data platforms, and integration middleware.</li> <li><strong>AI solution design & technical oversight</strong><br> Architect end-to-end AI solutions across the company's key business domains including manufacturing, quality & regulatory affairs, R&D, commercial, supply chain, HR, and finance.<br> Produce high-quality architecture deliverables including solution design documents, architecture decision records (ADRs), technical specifications, data flow diagrams, and integration architecture blueprints.<br> Lead technical design reviews and architecture assessments for all AI initiatives in the portfolio, ensuring fitness for purpose, scalability, and compliance.<br> Define AI integration patterns with enterprise systems including SAP, MES, LIMS, CRM, and M365 ecosystems, ensuring seamless interoperability.<br> Guide AI developers in translating architecture designs into well-structured, maintainable, and production-ready solutions.<br> Oversee the design of MLOps pipelines including model training, validation, deployment, monitoring, and retraining workflows.</li> <li><strong>Platform engineering & infrastructure</strong><br> Own the architecture and governance of enterprise AI platforms including Microsoft Azure AI, Azure Machine Learning, Microsoft 365 Copilot, and other approved AI tooling.<br> Define cloud infrastructure architecture for AI workloads including compute, storage, networking, and security configurations aligned with the company IT standards.<br> Establish standards for model lifecycle management including versioning, registry, performance monitoring, drift detection, and retraining triggers.<br> Drive the design of data architecture components critical to AI including feature stores, data lakes, vector databases, and real-time data pipelines in collaboration with the Data & Analytics team.<br> Ensure AI platforms meet GxP validation, 21 CFR Part 11, and audit trail requirements where applicable.</li> <li><strong>Governance, compliance & responsible AI</strong><br> Embed regulatory and compliance requirements, including FDA AI/ML guidance, EMA requirements, GxP, GDPR, and HIPAA, into AI architecture design and review processes.<br> Define and enforce responsible AI architectural guardrails including model explainability, bias detection, fairness assessments, and human-in-the-loop design patterns.<br> Maintain AI architecture governance documentation including standards, patterns, approved toolsets, and deviation processes within the enterprise AI knowledge repository.<br> Coordinate with IT security, data privacy, legal, quality assurance, and regulatory affairs to ensure AI solutions meet all applicable oversight requirements.<br> Support E-AIAB governance processes by providing technical input into initiative assessments, vendor evaluations, and POV planning.</li> <li><strong>Technical leadership & enablement</strong><br> Provide technical mentorship, code and architecture reviews, and hands-on guidance to the AI developer team.<br> Define engineering best practices, coding standards, and DevOps/MLOps conventions for the AI team.<br> Collaborate with external vendors, implementation partners, and cloud providers to assess solutions, conduct technical due diligence, and ensure delivery quality.<br> Contribute technical expertise to vendor RFP/RFI processes, proof-of-concept evaluations, and contract assessments.<br> Represent the company's AI technical standards in cross-functional project delivery teams and steering committees.</li> <li><strong>Stakeholder engagement & communication</strong><br> Translate complex technical architecture concepts into clear, accessible language for business stakeholders, executive leadership, and non-technical audiences.<br> Serve as the primary technical escalation point for AI platform issues, architecture deviations, and integration challenges.<br> Collaborate with IT business partners and AI champions to provide technical feasibility input into AI opportunity assessments.<br> Participate in external pharmaceutical AI forums, cloud provider events, and technology conferences to maintain leading-edge awareness and contribute to the company's technical reputation.</li> </ol> <h4>Requirements</h4> <p>Bachelor's degree in computer science, information technology, software engineering, data science, or related technical field.<br> Master's degree in artificial intelligence, data science, computer science, or related discipline is preferred.<br> Microsoft Azure Solutions Architect Expert, Azure AI Engineer Associate, or equivalent cloud architecture certification is preferred.<br> TOGAF or equivalent enterprise architecture certification is preferred.<br> 7–10 years of professional experience in IT, software engineering, data & analytics, or AI/ML implementation.<br> 4–6 years of hands-on experience designing and delivering AI/ML solutions on cloud platforms (Azure, AWS, or GCP) in a production environment.<br> Proven track record of owning end-to-end AI solution architecture in a complex, cross-functional enterprise environment.<br> Experience with Microsoft Azure AI, Azure Machine Learning, and Microsoft 365 Copilot architecture and deployment is preferred.<br> Pharmaceutical, healthcare, life sciences, or other regulated industry experience is preferred.<br> Experience with GxP validation, 21 CFR Part 11, or regulatory technology compliance in an AI/ML context is preferred.</p> <h4>Skills:</h4> <p><strong>Technical competencies:</strong><br> AI/ML architecture & solution design - cloud platform architecture (Azure / AWS / GCP) - ML ops & model lifecycle management - enterprise integration & API design - data architecture & data engineering - AI governance, ethics & responsible AI - pharmaceutical regulatory compliance (GxP, FDA, EMA)</p> <p><strong>AI & technology skills:</strong><br> Deep expertise in AI/ML architecture patterns, including supervised/unsupervised learning, NLP, computer vision, generative AI, and LLM-based solution design.<br> Strong hands-on proficiency with Azure AI services, Azure Machine Learning, MLflow, or equivalent MLOps tooling.<br> Solid experience designing and deploying generative AI solutions including RAG architectures, LLM orchestration (LangChain, Semantic Kernel), and enterprise copilot patterns.<br> Strong command of enterprise integration architecture including REST APIs, event-driven architecture, message queues, and middleware platforms.<br> Proficiency in cloud infrastructure design including IaC (Terraform, Bicep), containerization (Docker, Kubernetes), and CI/CD pipelines.<br> Strong understanding of data architecture components including data lakes, lakehouses, feature stores, and vector databases.<br> Working knowledge of pharmaceutical business processes including GxP operations, quality management systems, and regulatory affairs workflows (preferred).<br> Solid understanding of AI governance frameworks, responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security principles relevant to AI deployment.</p></p><p></p>